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Mynd Management

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mynd.co
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Great Experience with Mynd

I have been renting through Mynd for around six months now, and it has been a great experience. The company is professional, and I have not had any major issues with my apartment. The requests for maintenance are taken care of in time, and it is easy to pay the rent online through the website. Overall, it's a good option for renters.

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Satisfied with the Service

Mynd has been an easy and convenient way to manage my rental property. The platform is user-friendly, and I can easily pay rent, submit maintenance requests, and track everything. I had some questions initially, and the customer service was helpful and responsive. Very satisfied so far!

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Good Rental Management

Mynd has given me a good rental experience. Communication is clear, and I always felt that my needs were addressed in a timely manner. It's easy to make payments, and they've always been prompt with responses. So far, my time with them has been smooth, and I'm happy with my rental.

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Easy Rent Payments

I really appreciate the fact that it is very easy to pay rent with Mynd. The platform is straightforward, and everything can be done from the phone. It has been very easy, and there is no hidden fee or any charge that I was not aware of. I would surely recommend it to those who are looking for a hassle-free renting experience.

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Quick Response from Support

I had a couple of minor maintenance issues in the apartment and Mynd was quick to respond with their support team. The guys arrived right on time and resolved everything quickly. I was impressed by how they were really organized and prompt. Overall, it was quite a good experience.

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Great Rental Experience

Renting with Mynd has been a smooth process. Their platform makes it easy to submit maintenance requests, and I've never had to wait long for repairs. Rent payments are simple to process. Overall, I'm happy with how everything has been handled, and I haven't experienced any major issues.

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Platform is Easy to Use

This site Mynd really is intuitive. Everything on one page, and one can easily manage payments and monitor everything for the lease and requests of all kinds. I requested service one day over my rent, and again very rapidly helpful on return and got solved; well no other way than perfectly and at first-hand of course.

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No Problems So Far

My experience with Mynd so far has been positive. No significant problems have occurred with my house, and the customer service was fast and courteous when I did experience an issue. It's easy to make my rent payments, and I have found the system very easy to use. Recommend.

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Convenient and Transparent

Renting through Mynd has been smooth. I find the application very user-friendly, and they are transparent with everything from rent hikes to maintenance schedules. Of course, clear communication and being able to pay rent right through the app are pluses. I'm happy to recommend.

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Excellent Property Management

The place I rent with Mynd is well kept and responsive when I do have issues. The maintenance was very fast, and they're very good at communicating status on requests. The same with paying rent - no problems. In general, I have been pretty satisfied with Mynd's service.

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Unimpressive Maintenance Service

I have been renting through Mynd for several months. Although the online portal is pretty convenient, the maintenance service has been disappointing. I had filed a complaint for a leaky faucet over a month ago. After multiple follow-ups, it hasn't been rectified yet. It's really frustrating because they have a decent reputation otherwise. Customer service has been polite but ineffective in resolving this matter. It's a shame because the apartment itself is great, but the ongoing maintenance issues are making my experience less than ideal.

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Poor Communication and Delays

Renting with Mynd seemed like a good choice at first, but it's been an increasingly frustrating experience. The communication has been poor, and maintenance requests often take longer than expected. I?ve had issues with rent payments that took longer than usual to process, and the customer service team isn?t always responsive. I?ve had to follow up repeatedly to get updates. The property itself is nice, but the lack of professionalism and the delay in service are major drawbacks. I?ll be looking for a new rental option when my lease is up.

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Unclear Fees and Charges

Mynd has been challenging to deal with about surprise charges. I was surprised by seeing a charge for "maintenance services" without my request, and after reaching the customer support, I was given vague statements instead of any concrete resolution. The charges are nebulous, and the communication is not transparent at all. On top of that, the maintenance delays persist. I've had several opportunities to discuss it with them and change their ways, but that's not happening. And therefore, I do not support Mynd with word-of-mouth.

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Lousy Customer Service

My experience at Mynd has been horrible just based on the customer service aspect. When I started residing here, there was a long delay in getting responses for basic inquiries and requests. The support team has been unhelpful, often leaving me on hold for extended periods and failing to resolve simple issues. It's been a nightmare trying to get anything done, and despite numerous complaints, there has been no improvement. I cannot recommend Mynd due to their abysmal customer service.

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Quick Response from Support

I had some questions about the lease agreement and contacted Mynd's support team. They were very responsive and clear. I really appreciate how easy it is to get help when needed. Overall, I have had a good experience with their customer service and the platform.

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Smooth Renting Process

Renting through Mynd has been seamless. Signing the lease was painless, and everything, from paying rent to requesting maintenance, has been made very easy by the platform. There have not been major issues, and when there have been little issues, they have always been resolved pretty quickly. Thus, I'm happy about my experience thus far.

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Overall Good Experience

Mynd has made renting easier than I expected. The online platform is intuitive, and it's easy to manage everything from payment to maintenance. I have had a couple of minor issues, but customer service was quick to resolve them. For the most part, I'm very happy with their services.

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Convenient and Efficient

I have been using Mynd for a while now, and it is convenient to pay rent and address any issues that may arise. The customer support team is very friendly, and the online portal is easy to navigate. They have made my rental experience much less stressful than I had anticipated, and I would recommend them to anyone.

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Very Reliable Service

I?m really happy with the service Mynd provides. The app is straightforward, and I can always count on them for prompt responses. Rent payments are hassle-free, and any maintenance requests I?ve made have been addressed quickly. It?s nice to rent from a company that?s reliable and responsive.

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Great Property Management

So far, no issues with Mynd. The property is well-maintained, and they are quick to address any concerns. Rent payments are easy, and customer service is responsive. I'm satisfied with my experience thus far.

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Very user-friendly

Mynd's platform is very easy to use. I easily find out my account, make my rent payment, and create my requests without issues. It's been a good experience all along, and the payment is usually on time. I could really say they care about making everything so smooth.

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Simple and Hassle-Free

Renting through Mynd has been easy and seamless. The communication is clear, and the rent payment process is seamless. I have had no issues with the property itself, and whenever I had a question, customer support was quick to respond. I would recommend Mynd to anyone looking for a simple rental experience.

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Great Communication

I have been renting for the past few months using the platform Mynd. In regards to communication, it's quite impressive. Each time that I needed them for some reason, they came at hand quickly. I also like how everything can be managed through their easy-to-use website, making it refreshing to find such a company that values customers while renting. Mynd makes rent easy to pay, as well as reporting maintenance issues. I get to pay, report on maintenance, and check the account in the same spot. The processes are clear, and thus, never had any issues with late payments and missed notices. Definitely a service worth recommending to anybody looking to have a property manager that could be trusted and reliable. Mynd has been an awesome property management company so far. Everything has been so smooth from the moment I signed the lease to now. Paying rent is easy, and their customer support team is always friendly and helpful. They have confidence in knowing they are renting from a company that takes good care of its tenants.

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Poor Maintenance Experience

I have had many problems with Mynd in regards to maintenance requests. When I first called for help with a leaky faucet, it took them more than a week to respond. They did get it fixed eventually, but my concerns were never treated with urgency. Recently, I have been dealing with an issue with the HVAC system, and I haven't received a response yet since I submitted a request a few days ago. The customer service team is friendly but seems to be unable to handle issues in a timely manner, which is frustrating. For what you pay, I expected much better service. Mynd would not be my choice for responsive property management.

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Customer Service is Very Bad

I have rented with Mynd for some time now. The website is amazing, but the customer service leaves a lot to be desired. They messed up my rent payment and took a really long time to get back to me. I waited for days before hearing back, and by then, the issue had gotten more complicated. They promised to resolve it quickly, but the whole process felt disorganized. When you're paying rent on time, you expect the company to take your concerns seriously and respond faster. Unfortunately, Mynd's lack of urgency has made me reconsider my lease renewal options.

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Lack of Transparency on Fees

Mynd?s platform is fairly easy to use, but there?s one glaring issue?hidden fees. When I signed my lease, I was told my rent would be a certain amount each month, but there are so many additional fees, from service charges to administrative costs, that I didn?t expect. It felt like I was being nickel-and-dimed for every little thing. I tried to reach out to their customer service for clarification, but their response was slow, and the explanation I got was not satisfactory. I get that fees are part...

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Overcharged for Minor Repairs

I had to pay for a minor apartment repair that should have been covered under the lease. I feel highly overcharged for the work done. Initially, nothing was indicated as being something I would be responsible to pay for, and it just felt rather overcharged for what was done.

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Inconsistent Communication

I must say that Mynd's portal has helped, but the communication on the part of them and my tenant is a hit or a miss. There have been instances wherein for days, I received no updates on maintenance and accounts. It's very frustrating if you are paying your rental with regards to not getting simple questions that can be answered on the go.

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Slow in solving matters

The response time for maintenance issues from Mynd has been slow. Simple problems, such as a clogged drain or light fixture, will take weeks to address. It is unacceptable that you are paying for this service when it takes so long for them to address the issue. I do not recommend renting from them unless you are interested in waiting forever for repairs.

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Fantastic for Long-Term Leasing

I have rented through Mynd for over a year, and the service they provide has been really good. The process of my lease renewal was easy, and I love that everything could be handled online. Generally speaking, customer service is very responsive to issues and takes care of those issues very quickly. Stability they provide me with is also a great satisfaction.

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Loved Mynd

I?m really impressed with how Mynd manages everything. From the lease signing to paying rent online, everything is well-organized and seamless. Maintenance requests are dealt with quickly, and I?ve never had a problem getting in touch with their support team. It?s made renting much easier for me.

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Reliable and Transparent

Renting through Mynd has been reliable, and transparent. There are no additional fees, and I always know exactly what is expected of me. The payment system is smooth with no issues on the property's end. Overall, they just make the renting process as seamless as it can be which is why I trust them.

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No Issues So Far

No big issues with renting through Mynd. Everything works out smooth and it's had been a good experience all along. Their website is friendly, and I can take care of everything related to my lease. Maintenance requests take a reasonable amount of time, and paying rent is not a hassle.

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Good communication and service

I appreciate that Mynd communicates. They let me know if anything is going to change, and I am always made aware of when maintenance or other issues are being addressed. Customer service is excellent, and I always feel taken care of. I'm glad I went with them for my rental.

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Frustrating Experience

So frustrating has been my experience living here at Mynd. Since settling, I have had a numerous stream of maintenance issues that could have been addressed on the agreed date. Even the service requests I made in this platform were delayed, where whenever I followed up; nobody cared. Rent payments are easy. No, I don't think their services are worth the price tag attached. Another, it has unexplained charges in my account, and the customer service has not helped solve the problem. The reasons I am complaining about are not transparency in their dealings and delayed response. Overall, I would not suggest renting from Mynd.

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Terrible Customer Service

I have had terrible customer service experiences from Mynd. The maintenance problems are plenty, such as a ceiling leaking, which were not resolved immediately. I have reached out so many times for support with no clear responses or lack of response altogether. The site is okay for paying rent but everything else is a hassle. They seem to disregard the tenant aspect, and not being held responsible has left me frustrated as a tenant. I could expect better services considering my rent is this high. The moment my lease is done, I'll be looking for a different place.

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Inresponsive to Problems

Mynd has been totally unresponsive when it comes to addressing issues in my apartment. When I moved in, I found so many things that needed attention like broken appliances and plumbing problems. Maintenance requests submitted through their app took weeks to be addressed by someone; some problems were never even touched. Their online portal is easy to use, but that's about the only positive. It's disappointing because I had high hopes for this company, but now I'm considering breaking my lease early due to their lack of follow-through.

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Poor Communication, Worse Service

I had high expectations when I first signed up for Mynd, but unfortunately, the experience has been disappointing. Customer service is slow to respond, and maintenance requests often go ignored. The communication is terrible, and I'm constantly left in the dark about the status of repairs or other issues. Paying rent is the only part of the process that works smoothly. It?s a shame, but I won?t be renewing my lease with Mynd.

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Excellent Rental Service

I?ve been renting through Mynd for almost a year now, and I?ve been thoroughly impressed with their service. From the moment I signed my lease, everything has been seamless. The online platform is intuitive and easy to navigate, allowing me to pay rent and manage maintenance requests efficiently. I?ve had a few minor maintenance issues, but they were addressed quickly and professionally. I also appreciate how transparent they are about fees and lease terms. Overall, I would highly recommend Mynd to anyone looking for a reliable and well-managed rental experience.

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Happy with Mynd Rental Experience

I?ve been living in a Mynd-managed property for over two years, and I can honestly say it?s been a great experience. The process of moving in was smooth, and I?ve never had any serious issues with the property. One of the best aspects of renting with Mynd is the customer service?whenever I?ve needed something, their team has been responsive and professional. The platform they use for payments is also very convenient. They provide updates on maintenance requests and follow up to ensure everything is taken care of. If you?re looking for a reliable, tenant-friendly rental company, Mynd is definitely worth considering.

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Good communication, good service

Mynd has been solid so far. Great experience with communication?really liked how whenever I had any type of question, the support received prompt reply and was helpful. This system is pretty easy to move about in, and rent payability is seamless. There seems to be a clear notion of professionalism, and as of yet, I've haven't had to deal with major issues.

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Pleasant rent experience

Renting through Mynd has been a breeze. Their site is easy to navigate to handle everything from payments to maintenance requests. They've always been responsive to my questions, and I feel like they really care about my rental experience. So far, it's been a hassle-free and positive process.

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Bad Customer Service

Mynd has been really frustrating for me. First, the customer service. I called them multiple times regarding my apartment issues. They delayed or were not helpful with my concerns. Someone finally took care of the maintenance issue within nearly two weeks. The fix was half-baked, and I had to expect better service from what I pay in rent. The app is easy to use, but the lack of proper communication makes the whole experience stressful. I don't think I will renew my lease once it expires.

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Slow Maintenance Response

I have been frustrated by how slow Mynd takes to respond to maintenance requests. Days have passed before things were done that should be handled much quicker. Even the most basic problems, such as a broken light fixture, took more than a week to be fixed. The platform is convenient, but the service lacks urgency.

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Hidden Costs and Fees

Mynd charges extra fees for things that should be included in the regular rent. I was surprised to see extra charges for things like trash removal and basic maintenance. This wasn't clear when I first moved in, and I feel I am paying more than I should. Disappointing experience so far.

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Poor Communication with Tenants

The biggest issue is communication with Mynd. I have sent several emails about simple things, and I hardly ever hear back in a timely manner. When I do get a response, it's often vague or unhelpful. It's very frustrating, especially when you pay for a service that should communicate clearly.

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Inconsistent Service

While I have had some good experiences with Mynd, there have been too many instances where their service has been inconsistent. Maintenance is done in a week sometimes, but it takes weeks other times. Rent payments are easy, but the inconsistency in service is making me question whether I want to stay for another lease term.

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Lack of Transparency

Mynd does not have clarity regarding their pricing. So some of the extra costs got me after I move. They do make it rather smooth to pay, however with the hidden fees, mixed communication, my time hasn't been so excellent because of them. I don't think renters should be treated as ambiguous.

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Poor Service

My experience with Mynd has been disappointing. The website is user-friendly, but their customer service leaves much to be desired. Issues related to maintenance take too long to resolve, and there should be better communication. I pay rent, and I expect things to go smoothly, but they haven't.

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Late Reminders for Rent Payment

I have had issues with the reminders on Mynd for rent payments. Occasionally, they forget to send reminders entirely, and I get fees for being late when actually I paid on time. Such miscommunication is frustrating; however, everything else that has to do with the platform has been decent. Hopefully, they shall improve this system soon.

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Maintenance Delays Problem

The biggest issue I have had with Mynd is maintenance delay. I reported a leaky sink over a week ago and no one has come by to fix it. Online platform is fine, but can't rely on them for timely resolution of issues. It's really disappointing when basic maintenance isn't addressed quickly.

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Inconsistent Communication

One of the biggest problems I have had with Mynd is the inconsistency in communication. Sometimes, I get prompt replies, but other times, I?m left waiting for days with no response at all. It?s especially frustrating when there are maintenance issues that need attention. I?ve had enough of waiting around for answers.

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Problem with Rent Payment

I have been using Mynd for the last six months, and I have encountered numerous problems with their rent payment. Sometimes, my payments are not reflected in the system for several days, and I incur late fees because of this. When I contact the customer service, they either say it is a technical problem or just apologize without providing any real solution. I have always paid in time; however, the persistent problems of the payment platform make this experience stressful. The potential is there, but if they cannot resolve this, then I will not be able to continue with their services.

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Unresolved Repair Requests

My experience with Mynd has not been so good, particularly regarding repairs. I have been staying in an apartment with multiple issues, including broken blinds, faulty plumbing, and a non-functional heater that I reported over a month ago. After multiple follow-ups, nothing has been done. Not that I am a complainant by nature, but this is extremely frustrating. The support only gives me vague promises and no clear timeline for repairs when I reach out to them. I would have expected a lot more professionalism, especially with the rent that I pay.

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Overcharged and Ignored

Mynd overcharged me on my rent for this month. They could not even provide a clear answer when I contacted them for an explanation. They said it was an "automatic billing issue," and I still haven't received a reimbursement or an explanation for it. It?s been over a week since I first contacted their support team, and I?m still waiting for someone to get back to me with a solution. The lack of urgency is frustrating, and it makes me feel like my concerns aren?t important to them. I?ve had a generally decent experience with Mynd before this, but this issue has left a bad taste in my mouth.

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Solid Service, Some Room for Improvement

I've been using Mynd for over a year, and overall, it's been a pretty good experience. Their website is easy to navigate, and rent payments are always seamless. However, maintenance requests can sometimes take longer than expected. I once had an issue with a leaking faucet that took over a week to get resolved. Despite this, their customer service team was friendly and kept me updated, which helped alleviate some of my frustration. If they can improve their maintenance response time, it would be a perfect experience!

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Decent, But Not Perfect

My experience with Mynd has been mixed. The rent payment process is smooth and easy, and the online portal is pretty straightforward. But I've had several maintenance issues that took far too long to address. I once had to wait almost two weeks for a broken appliance to be fixed. I also feel like communication could be better. I sent several emails about an issue and didn?t get a response for several days. It?s not terrible, but it could definitely be more consistent.

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Great Experience So Far

Renting with Mynd has been a breeze so far. I love the convenience of their online portal, and it makes paying rent and tracking maintenance requests so easy. Anytime I?ve needed help, their customer support team has been friendly and responsive. They?re transparent about fees, which I appreciate, and I?ve had no major issues with the property. Overall, I would recommend Mynd to anyone looking for a simple and reliable rental experience.

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Disappointing Experience

I had high hopes for Mynd, but unfortunately, my experience hasn't been great. The online portal is fine, but I?ve had multiple issues with my rent payments. I made a payment last month, but it didn?t reflect on my account for several days, and I ended up being charged late fees. When I contacted customer service, I didn?t get a clear answer as to what went wrong. They promised to fix it, but I?ve been left frustrated. Their service needs to be more reliable.

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Good Overall, Just Some Hiccups

My experience with Mynd has generally been positive. Rent payment is super easy, and I love the transparency of their system. I?ve had a couple of maintenance issues, but nothing too serious. A broken dishwasher was replaced quickly, and the team was friendly throughout the process. However, I think communication could be improved when it comes to following up on requests. Sometimes, I feel like I?m left waiting too long for updates. But overall, I?m satisfied with their service.

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Adequate, But Not Amazing

Renting from Mynd has been fine, but not without its frustrations. Their platform is easy to use, and I like that I can pay rent online with no issues. However, there have been several maintenance delays, and customer service response times have been slower than expected. When I had an issue with a plumbing leak, it took nearly two weeks for someone to come out and fix it. It?s not a bad service, but there?s definitely room for improvement, especially in terms of timely support.

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Stress-Free Renting!

I?m genuinely happy with my rental experience with Mynd. The platform is so easy to use, and everything from paying rent to submitting maintenance requests is a breeze. When I had a minor issue with the heating system, they sent someone over quickly to fix it. Customer support has been responsive and professional, which is rare to find these days. I feel well taken care of, and I?m confident I?ll renew my lease when it?s up. Would definitely recommend to others!

Mynd Management

Address
Telegraph Avenue 1611
94612
Oakland
United States

Website
mynd.co

Email
review@mynd.co

Telephone
(510) 400-5227

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