img

American Home Shield

img 3.0/5.0

Write a review
ahs.com
Visit this website
img 1/5.0 12, Oct 2024

Not Worth the Money

I pay for AHS thinking they?d handle my repairs, but each time, I?ve been forced to pay out of pocket. They cover very little, and I end up paying almost the full cost. Waste of money.

img 5/5.0 11, Oct 2024

Lifesaver for Homeowners

AHS is the best service for any individual who does not want to be left alone dealing with home repairs. My AC got fixed, and everything was very smooth. I appreciate that I only have to pay a deductible and that I know what to expect. It has saved me from big repair bills more times than I can count.

img 2/5.0 09, Oct 2024

Frustrating lack of Follow-up

I have experienced several instances of failed follow-ups with AHS. Scheduling for my AC repair was long and drawn-out, and when the technician couldn't fix it on the first visit, I had to chase them for a second. Lack of follow-up is frustrating, especially in summer heat. They eventually fix things, but it takes too long. I may explore alternatives for better reliability.

img 1/5.0 29, Aug 2024

Slow Response Times

Every repair request takes ages to process. My refrigerator repair took over a week, and no one kept me updated. Absolutely frustrating, especially when you expect quick service.

img 5/5.0 20, Aug 2024

Reliable for Major Repairs

Having AHS has been a relief for unexpected repairs around the house. They have handled my water heater and AC issues without much hassle. I appreciate the quick turnaround and professional technicians they send. The deductible is manageable, and it beats finding random repair services every time something breaks. It's great peace of mind.

img 1/5.0 14, Aug 2024

Partial Repairs Only

AHS only covers a fraction of the repairs. My AC broke, and they only paid for a small part of the repair, leaving me with a huge bill. Extremely disappointing and misleading.

img 1/5.0 19, Jul 2024

Disappointing All Around

AHS has been a disappointment from day one. Poor coverage, slow service, and rude customer support. I feel trapped in a contract that isn?t beneficial. Avoid at all costs.

img 5/5.0 14, Jul 2024

Smooth Process and Effective Repair

I have been having a good experience with AHS for some time now. This would be my final fix when my water heater just simply gave out on me. He claimed it to be rather simple, and within a couple of days, I had someone over at my home. He looked at it, diagnosed, and completed the repair quickly without added costs except for the deductible. This saved me hours and the hassle of finding contractors and dealing with unexpected repair costs. Money well spent for peace of mind!

img 1/5.0 04, Jul 2024

Unprofessional Technicians

The technician they sent seemed completely inexperienced. He was rude, unprofessional, and couldn?t even fix my dryer properly. I had to call another company to finish the job. Terrible service.

img 4/5.0 29, Jun 2024

Convenient and Reliable

They replaced one of my water heaters and an AC unit, which involved multiple repairs with American Home Shield. Schedule is easy to make. The workmen are nice. Waiting for their services was not excellent most times, but their results are always worth waiting for. An excellent service in general.

img 2/5.0 26, Jun 2024

Communication Issues

It was difficult to reach customer service when my washing machine stopped working. It was very frustrating not to get a clear response on the repair schedule. The repair was done eventually, but the lack of proper communication made it a very frustrating experience overall.

img 1/5.0 21, Jun 2024

Too Many Hidden Fees

AHS initially sounded like a good idea, but I feel like I?m constantly hit with hidden fees and extra charges. Their coverage is misleading, and they barely cover what they say they will.

img 5/5.0 08, Jun 2024

Responsive and effective service

AHS was amazing. The last time it happened, was when the dishwasher just stopped working. They got somebody out to my house within a couple of days. He came in and repaired the same day, and I never paid more than what my deductible was. They truly make home repairs quite effortless.

img 2/5.0 27, May 2024

Confusing Claim Process

I had a frustrating time making a recent claim for refrigerator repair. The process kept circling, and I waited nearly two weeks for an appointment. This experience made me question the service's value. Customer support is polite but not well-informed on cases. Adding a deductible to the cost made it pricier. I hope AHS works on streamlining the claims process. I'm unsure if I'll continue with them.

img 2/5.0 19, May 2024

High Deductible Fees

The deductible is quite high. AHS covers parts but, with the $125 fee, barely offsets the costs. My refrigerator was fixed properly, but the deductible seemed like an unnecessary burden to pay. Good service but do check all the costs before committing.

img 5/5.0 29, Apr 2024

Excellent for Busy Homeowners

American Home Shield has been a lifesaver for our busy home. Just the other day, they worked on a leaky faucet with short notice. The technician came on time, and it was all good, no hiccups at all. AHS saves us the headache of finding reliable repairmen at short notice. It's really convenient.

img 4/5.0 26, Apr 2024

Worth the Peace of Mind

American Home Shield is worth it for the simple fact that it has just been convenient. Anytime something breaks, I claim it, and they take care of it. I did have an issue with the refrigerator, and it got resolved in a day. There are some limitations when it comes to coverage but it has been a pretty good investment for me.

img 2/5.0 20, Apr 2024

Annoying Delays and Bad Communication

My experience with AHS has been less than stellar. When my heater went out in the middle of winter, I submitted a claim thinking that they would respond right away. It took them four days just to schedule a technician, and the repair took another week. They didn't communicate much; I had to follow up several times to get an update. I understand that sometimes there will be delays, but the non-transparency level was frustrating. The technician finally arrived and did a pretty good job for his part, but overall, I was a bit unimpressed. AHS needs to get its communication in order and get those urgent repairs done sooner rather than later.

img 4/5.0 17, Apr 2024

Good Service for Home Repairs

I enjoy the process for filing a claim with AHS. They sent someone last week to fix my leaking shower. The process was relatively easy although it took two days for an appointment. Still, the technician did an excellent job while saving me time and money.

img 4/5.0 15, Apr 2024

Worth the Peace of Mind

If for nothing else, I have found American Home Shield worth it just by the convenience of making any claim and them handling anything that breaks. One time, my refrigerator had the problem, and within the course of a day, they took care of the case. There are limits and restrictions on coverage, but personally, it has been good money spent for me up until now.

img 4/5.0 11, Apr 2024

Good Service for Home Repairs

I love how easy it is to make a claim with AHS. Recently, they had someone come out to my home and repair the leak in my shower. It was pretty simple; it just took them two days to call me in for an appointment. Still, the tech was fantastic and saved me time and money.

img 4/5.0 29, Mar 2024

Reliable Service with Few Hiccups

I was a member of AHS for about two years. It has been reliable, really. My stove repair went pretty fast, but when they first responded, maybe it could have been just a little faster. All in all, their service was nice and very responsive. Good for continued upkeep and maintenance at home.

img 5/5.0 27, Mar 2024

Always Responsive

Anytime I needed them, AHS has always responded very promptly and sent competent service technicians. I got my last service of the broken dryer in quite a professional manner; and I find the claims very straightforward to process. They also offer very responsive customer services. It really gives peace knowing you can easily have a helper just on the line of contact.

img 5/5.0 17, Mar 2024

Easy to use and helpful staff

The service makes home maintenance pretty easy. The app seems to work fine, and I love how fast they can assign the service providers. My washing machine was fixed with very little hassle. The techs know what they're doing, and it's awesome not having to scour around for some random repair services. It's a good safety net.

img 2/5.0 11, Mar 2024

Not Much Coverage and High Deductibles

For a long time, I have signed up with AHS thinking that it may present a great way to sort out my repair bills without much hassle, but still, I have been meeting lots of problems. Many of the repairs were partially covered, and the deductibles were too high. My refrigerator broke down, and I waited for a few days, then learned that only part of it was covered. In addition, the technicians they used were all right, but scheduling took too long. While they've helped a few times, coverage gaps leave a negative impression overall.

img 4/5.0 07, Mar 2024

Quick and Reliable Service

I have had AHS for more than a year, and they have been consistently reliable. They fixed my AC pretty quickly and professionally. The online portal is pretty good at scheduling requests. Though specifics of the coverage should be checked, I save money on household repairs through AHS.

img 2/5.0 27, Feb 2024

Poor Coverage Capabilities

I had hoped that when I joined AHS, everything was totally covered. Wrong. In my furnace repair case, they only covered a section of the cost. I had to pay out-of-pocket in huge deductibles. A plus for the technician - actually professional. But AHS has not been clear on what is fully covered. Customer service pointed to 'policies' as the main limiting factors. Beware of the fine print when deciding whether to renew next year.

img 2/5.0 12, Feb 2024

Limited Coverage on Major Repairs

AHS only gave me partial coverage on my heater repair. I had the service in place for those unexpected moments, and this was just one of them. So, while the technician was great, it was an awful coverage of the service. You want to read what is in the fine print so you will not be surprised.

img 5/5.0 11, Feb 2024

Excellent for Busy Homeowners

American Home Shield has been a lifesaver for our busy household. Just last week, they repaired a leaky faucet in no time. The repairman came on schedule and did the job with no issue. AHS saves us from the frustration of searching for reliable handymen at short notice. It is really handy.

img 1/5.0 01, Feb 2024

Poor Customer Service

The customer service at AHS is terrible. I waited on hold for hours just to speak to someone about a broken dishwasher. Even then, they were unhelpful and vague. I?m regretting choosing this service.

img 1/5.0 30, Jan 2024

Waste of Time and Money

The claims process is confusing, and the coverage is minimal. AHS has been more hassle than help. I?m better off finding local repair services than wasting time with them.

img 5/5.0 18, Jan 2024

Easy to Use and Helpful Staff

This company made housekeeping a little easier. The application is okay, and I like the fact that they really do it very fast: they assign specialists in such a short amount of time. They fixed up my washing machine without much of a problem. Techs know their stuff; I love not trying to find some repair person in a neighborhood. A good safety net.

img 1/5.0 15, Jan 2024

Unresponsive and Expensive

When my heater broke, it took AHS almost two weeks to send a technician. Meanwhile, I was left in the cold. Their service is overpriced and unresponsive. I wouldn?t recommend them to anyone.

img 4/5.0 13, Jan 2024

Convenient and Reliable

American Home Shield has helped me with many repairs, from my water heater to my AC unit. It is always easy to schedule and their technicians are professional. Of course, sometimes there are delays in service, but the end result is always satisfactory. Dependable service overall.

img 1/5.0 03, Jan 2024

High Deductibles for Little Coverage

AHS?s high deductible barely makes the coverage worth it. I paid $125 for a minor repair, which they hardly covered. Total rip-off; I?m very disappointed with the service.

img 1/5.0 22, Dec 2023

Terrible Repair Quality

They fixed my water heater, but it broke again in just a few days. AHS?s contractors don?t seem to know what they?re doing. I feel like I?m throwing money down the drain.

img 1/5.0 19, Nov 2023

Misleading Coverage

AHS makes it sound like they cover everything, but they only cover a fraction of the cost. I had to pay for most of my furnace repair despite paying for a warranty. False advertising!

img 4/5.0 12, Nov 2023

Quick Claim Process

It only took me two days for a technician to be assigned for my claim with AHS after my AC unit failed. He resolved the problem on the same day that he came. The process of filing a claim in itself is worth having because it is so easy and painless. I totally recommend it for busy people and homemakers.

img 4/5.0 01, Nov 2023

First Good Experience

This was my first experience with AHS as a customer, and it was quick and professional. My furnace stopped working suddenly, and I needed a repair within 48 hours, which is exactly what I received. They sent an expert with deep knowledge in the issue he came to solve; within no time, everything worked perfectly again. Although all was well, some may need to check out more about the policies so one may not face surprises later on.

img 5/5.0 30, Sep 2023

Convenient for Busy Families

AHS has saved us so much time and stress over the years. We have had problems with appliances and plumbing, and their service has been consistent. The claims process is easy, and their app is user-friendly. This service has been very helpful on busy weeks when repairs can't wait.

img 2/5.0 26, Sep 2023

Slow Response Times

I feel AHS could have been a lot better with response times. It took four days to get them to book a technician for my AC. The summer had come, and it was just out of use for me. I felt quite a nuisance to that extent. He did good at fixing it, though. The response time was not too good. It wasnt great after all.

img 4/5.0 08, Sep 2023

Helpful and Convenient

AHS has made home repairs incredibly less stressful. The last time, my oven broke down, and they come by right away. So, the guy who was here was professional, came in, and fixed the whole thing within an hour. It's not excellent, but, considering convenience for my family, it was great.

img 1/5.0 27, Aug 2023

Overpriced and Unreliable

I thought AHS would save me money on repairs, but the high deductible and partial coverage have made it an expensive mistake. They took days to even respond to my AC issue, and customer support was of no help. Not worth it.

img 5/5.0 21, Aug 2023

Good for Busy Homeowners

AHS has been a good service, especially for someone like me who has no time to look for repairs. My dishwasher broke down, and AHS sent a technician who fixed it right away. I appreciate the convenience and knowing I don't have to worry about expensive repairs. The deductible is manageable, and the service is consistent.

img 1/5.0 15, Aug 2023

Non-Responsive Customer Support

Trying to reach AHS support is impossible. No one picks up, and when they do, they?re unhelpful. My dishwasher has been broken for weeks because they won?t send anyone.

img 1/5.0 01, Aug 2023

Not Worth the Hype

After reading good reviews, I expected more from AHS. Instead, I got delayed responses, high fees, and subpar repairs. Don?t fall for the hype; AHS isn?t worth it.

img 2/5.0 21, Jul 2023

High Deductible Fees

I was pretty surprised at the high deductible. Although AHS had covered parts, the cost was almost negligible due to the $125 fee. Repair of my refrigerator was done very right, but the charge for the deductible felt utterly unnecessary. Good service, and make sure you check every cost before committing.

img 5/5.0 08, Jul 2023

Comprehensive Coverage

It's relieved the stress of unexpected repairs because I have had to call them twice this year-one time for my dryer and once for my garage door opener. The processes went very smoothly and hassle free. It's really great that my major appliances are taken care of.

img 2/5.0 26, Jun 2023

Frustrating Delays and Bad Communication

Experience with AHS has not been a good one. When my heater broke down in the middle of winter, I filed a claim expecting an immediate response. They took four days to even assign a technician, and the repair took another week. The communication was horrible; they had to remind me a few times just to get an update. Communication was frustrating. When the technician reached there, he did well, but overall I ended up being disappointed. AHS must improve communication and repair response.

img 4/5.0 21, Jun 2023

Great for Emergencies

AHS is my first pick for unplanned repairs. My washing machine broke, and I was dreading the price of the repair. Fortunately, AHS paid most of it, which saved me a lot. They got back to me immediately, and the technician was professional. Some repairs may carry small charges, but it's fantastic overall.

img 2/5.0 20, Jun 2023

Narrow Coverage with High Deductible

I had signed up for AHS thinking this would be an excellent way to manage my repair costs. I've had so many issues. First, most of the repairs are only partially covered, and the deductible is a bit too high. My refrigerator stopped working, and I had to wait for days to get a reply; they covered only half of the repair. Furthermore, the technicians they provided were fine, but scheduling was a bit longer than I expected. Although they have helped a few times, the gaps in coverage have made me unsatisfied with the whole experience.

img 4/5.0 17, Jun 2023

Good First Service

This was my first experience with AHS, and I was pleasantly surprised with the speed and professionalism. When my furnace stopped working, they sent a technician within 48 hours. He was knowledgeable and very quick in resolving the problem. The process was quite smooth, but one has to check the policy details before getting any surprises.

img 4/5.0 10, Jun 2023

Reliable Service with Few Hiccups

AHS has been great so far. Last time, my dishwasher had broken, and they were able to send a technician within a couple of days. He fixed it right there, and I really appreciated not having to pay more than my deductible. AHS really makes home repairs stress-free. My stovetop was easy to fix, and I was expecting that the first turnaround could have been a bit sooner, but at least everything else is always reliable while my couple years of association with AHS. The staff is really very caring and assisted me pretty well through the entire servicing process. Generally, it is a decent recommendation for the maintenance of the house appliances.

img 2/5.0 30, May 2023

Slow Response Times

I had thought that AHS would get the job done faster than they did. They waited four days to send out a technician for my busted AC. That is some pain during the summer season when I was without it. The technician did a fine job of fixing it but the response could have come much sooner. It wasn't the best experience ever.

img 5/5.0 27, May 2023

Comprehensive Coverage

My having AHS has done away with surprise repairs stressing me out. I had them out this year not once but twice, on my dryer and garage door opener. They came when they said they would with no hassle or problem what so ever. It puts my mind at ease that my major appliances are all covered.

img 5/5.0 01, May 2023

Amaing experience

I have had AHS over a year and they always come through. The most recent AC repair was quick and the service tech professional. The online portal makes scheduling requests painless. Of course, there are always details regarding what is covered, so always read into that but for me overall, AHS has saved me money in household repairs.

American Home Shield

An American Home Shield® home service plan gives you complete home warranty protection, supplying peace of mind through an annual service agreement that covers the cost of repairing or replacing those parts of your home systems and appliances that wear out due to normal use. As a member, you receive exclusive pricing on home maintenance, access to new appliances, and a range of services from smart home technology setup through seasonal HVAC tune-ups.

Address
3400 Players Club Parkway, Suite 300
38125
Memphis
United States

Website
ahs.com

Email

Telephone
888-682-1043

Sign In