Home Warranty Of America
3.4/5.0
Grace Howard
4/5.0
15, Jan 2025
Quick Repairs
I?ve had a positive experience with HWA Home Warranty so far. They handled my AC issue quickly and sent a technician within two days. The process was smooth, and their customer service team was responsive. While the replacement part took a day longer than expected, the repair was done professionally. Overall, I?m satisfied.
Mason Edwards
4/5.0
15, Jan 2025
Good Coverage
HWA's plans provide good coverage for a range of appliances. I submitted a claim on my dishwasher, and they promptly sent a repairman. Although it took a week to get the part, the service was well-organized. Customer care stayed in touch throughout. Worth it if you want peace of mind.
Emily Moore
2/5.0
15, Jan 2025
Delay Service
This is not the best encounter I had with HWA. When my furnace caught an illness during winter I claimed immediately. It still took a few days, before they assigned a tech. And he came a whole week later. So to be in such an unwelcome situation during a frost spell was not very agreeable. While the technician was skilled and repaired the furnace efficiently, the waiting period was frustrating. Communication with customer service was also inconsistent; I had to follow up multiple times to get updates. For a service that claims to offer convenience, this felt more like an uphill battle. I hope they work on their response times and communication strategies. Although they resolved the issue, the delays make me not want to give them full marks.
Aiden Phillips
2/5.0
15, Jan 2025
Long Wait Times
The time taken to get it repaired was too long. My washing machine had stopped working, and it took nearly two weeks to have someone come over to repair it. The customer service team was highly overwhelmed, and getting updates was tough. Although the technician did his job well, it was a very disappointing experience overall.
Natalie Rogers
5/5.0
15, Jan 2025
Reliable Service
HWA has been reliable for my home's warranty needs. I used their service twice this year: once for my oven and once for my HVAC. Both times, the technicians were professional and prompt. The claims process was easy to navigate online, and customer service kept me informed. Although there was a slight delay in getting the oven part, they were very transparent about the process. For the cost, it's a great value for homeowners looking for total coverage. Their professionalism and efficiency make it a service I can trust.
Jack Peterson
5/5.0
15, Jan 2025
Excellent Warranty Coverage
I have been a customer of HWA for over a year, and their service has been above and beyond my expectations. My refrigerator stopped cooling, so I submitted a claim online. They provided me with a technician within 24 hours, and that technician came promptly to determine the problem. The repair part was not in stock, but HWA kept updating me at every step of the process. They completed the repair within a week and had a professional, knowledgeable technician for the job. Their customer service team called back several times to ensure everything worked properly, which I appreciated. They give excellent value for their coverage options, and I feel relieved knowing my major appliances are covered. I highly recommend HWA for their attention to detail and efficient service.
Hannah Cooper
4/5.0
15, Jan 2025
Affordable Plans
HWA's plans are reasonably priced for the services they offer. I filed a claim for my water heater, and although it took four days for the technician to arrive, the repair was handled smoothly. Their customer service was polite and kept me informed throughout the process. A few delays, but overall, a good experience.
Caleb Rivera
4/5.0
15, Jan 2025
Great for Homeowners
A peace of mind as I am the first homeowner, which is important. My microwave was serviced within days after a claim. All went so smooth, nice technician with knowledge. They did get scheduling a bit out of sync, but in the long run, repair professionalism outweighs scheduling inconvenience.
Isabella King
2/5.0
15, Jan 2025
Lack of Clarity in Coverage Terms
I joined HWA due to their claimed to offer full coverage, but the experience was not great. My refrigerator stopped working; I filed a claim hoping for prompt resolution, only to be told the claim wasn't covered based on my particular plan. The salesperson had assured me it would be covered. It required multiple calls to customer service for clarification, and the process seemed over-complicated. Although the technician who came for assessment was professional, I paid for the repair out of pocket due to unclear terms. The lack of transparency on coverage is disappointing and makes me reluctant to renew my contract. They need to be more explicit about what is in each package so that clients know what they are being charged for.
Lucas Ward
2/5.0
15, Jan 2025
Missed Appointments
I had to wait for over a week for the visit of a technician; on the day of that scheduled visit, he could not make it. And getting rescheduled took up another four days, and I did not like that too much. The repair is good, but the ordeal to face the untrustworthiness in scheduling left a nasty aftertaste.
Samantha Garcia
5/5.0
15, Jan 2025
Worth the Investment
After purchasing HWA, I?ve had to use it three times, and each experience was satisfactory. From my water heater to the garbage disposal, they?ve been consistent in handling claims efficiently. The online portal makes filing claims easy, and their technicians are courteous and professional. While there?s room for improvement in response times, the quality of service justifies the cost.
Logan Sanders
5/5.0
15, Jan 2025
Exceptional Customer Care
My experience with HWA has been exceptional. Last month, my oven broke down right before a family gathering. I was worried it wouldn't be fixed in time, but HWA exceeded my expectations. The claim was approved within hours, and the technician arrived the next day. He diagnosed the issue quickly and returned with the replacement part the following day. The speed and efficiency with which this whole process was conducted was amazing. The customer service team had followed up twice to make sure that I was satisfied. Having HWA has brought peace of mind for me as well, and I feel my home appliances are in good hands. I will surely recommend them for reliability and great service.
Madison Wood
4/5.0
15, Jan 2025
Solid Service
My washing machine had a problem, and HWA came with a very good solution. The technician came at the appointed time and took only a couple of hours to repair it. They did delay getting the part, but otherwise, the communication from their support team was very appreciative. Recommend for homeowners.
Owen Alexander
4/5.0
15, Jan 2025
Dependable Technicians
My water heater stopped working. Within two days, a HWA technician came to fix it. The repair was very professional, and I haven't had any problems since then. Customer service kept in touch with me about my claim status. The whole process was smooth, albeit slower than I would have wanted. Still, for their service, I can see that it is worth what I pay.
Taylor Campbell
2/5.0
15, Jan 2025
Lack of Communication
I was disappointed with the communication from HWA when my dryer broke down. It took three days for them to process my claim and assign a technician. Once the technician arrived, he didn't have the parts and had to come back a week later. Throughout this period, I was constantly calling customer service just to get updates since they hardly got back to me. They eventually completed the repair but made the whole process seem disorderly. I understand delay sometimes occurs, but much communication would have been massive help. I expect something much more professional considering how reputable the company is. This experience makes me take a second thought before my contract renewal.
Henry Martin
2/5.0
15, Jan 2025
Unexpected Costs
I was astonished to find that the part for my refrigerator was not entirely covered. HWA said their plans were comprehensive, yet there were some extra fees that I did not pay for. The repair eventually got done, but all the hidden costs left me frustrated.
Brianna Kelly
1/5.0
15, Jan 2025
Terrible Response Times
HWA was far too slow to respond to my claim. My fridge had stopped working, and it took nearly a week before someone assigned a technician. The time I had to wait before a technician arrived was long. They arrived when I had already spent money on a temporary solution. That is totally unacceptable.
Wyatt Lewis
2/5.0
15, Jan 2025
Surprise Fees
I am disappointed because HWA is not fully as advertised. My wash machine repair had additional fees that I am not aware of, thus making their service not as valuable.
Claire Bryant
5/5.0
15, Jan 2025
Great Customer Service
HWA has been reliable and easy to work with. I?ve had my dishwasher and water heater repaired through them, and both experiences were smooth. Their online claims process is simple, and their customer service is very responsive. I liked how they kept me updated during the repair process. Although the technician?s visit took two days to schedule, he was professional and completed the job efficiently. Their plans provide good value for the coverage, and I have had no major complaints to this point. For homeowners wanting peace of mind, HWA is a great option.
Sebastian Bell
5/5.0
15, Jan 2025
Reliable Service for Peace of Mind
I have had a good experience with HWA for the last year. My first claim was regarding a broken water heater, and they handled it very efficiently. The technician came within three days, diagnosed the problem, and then completed the repair in another two days. What I appreciated most was the regular updates from their customer support team. The second reason, a leaking faucet issue also was addressed with relatively very little fuss. Their plans are comprehensive, and they are well worth investing because of the peace of mind that this gives me. Techs are professional in service and mannerly as could be, and their online interface works easily. HWA made homeownership less worrying on my part, and I definitely intend to renew this agreement.
Lily Shaw
4/5.0
15, Jan 2025
Quick Repair
I encountered a problem with my HVAC unit, which HWA took care of. Within two days, I was attended to by the technician; the repair occurred without difficulty. I value the efficiency of the service received, except that the response might be somewhat quicker. Nonetheless, for homeowners, it's a viable service.
Elijah Foster
5/5.0
15, Jan 2025
Easy Process
It took very little time to get the claim filed with HWA. My refrigerator got fixed within a week and was done by a technician who knew his work. I was kept updated about all the process by customer support. This made everything absolutely hassle-free. I will surely renew my plan with them.
Ava Griffin
1/5.0
15, Jan 2025
Very disappointed with the service
My experience with HWA was frustrating from start to finish. My dishwasher broke, and I submitted a claim right away. It took almost five days to get approved, and then another three days to get a technician scheduled. When he came, he didn't have the parts to fix my dishwasher. I had to wait another week before it was finally fixed. During this time, customer service provided very little assistance, and I had to constantly follow up to get updates. Their lack of urgency and poor communication made the whole experience unnecessarily stressful. I expected better from a company that promotes convenience. While the repair was eventually completed, the delays were unacceptable. I've since decided not to renew my plan.
Carson Torres
1/5.0
15, Jan 2025
Unreliable Service
My experience with HWA wasn?t great. The technician for my broken oven canceled twice, delaying the repair by over a week. Customer service wasn?t helpful and didn?t offer alternatives. I?m disappointed and don?t feel confident in their ability to provide reliable service.
Emma Watson
2/5.0
15, Jan 2025
Could Be Better
HWA's repair process for my water heater was slow. It took multiple calls to get updates, and the technician didn't arrive until a week later. While the repair was completed, the delays were frustrating.
Hunter Jennings
5/5.0
15, Jan 2025
Satisfied with the Service
I?ve used HWA twice this year, and both experiences were positive. The first claim was for my air conditioning, and they sent a technician within three days. He was professional and fixed the issue quickly. The second claim was for my washing machine, and while there was a slight delay in getting the part, the repair itself was smooth. I received frequent updates on the process from their customer service team, and that was much appreciated. HWA has given me peace of mind as a homeowner. Their plans are definitely worth the investment, and I'd definitely recommend them to any one looking for reliable warranty coverage.
Victoria Bailey
5/5.0
15, Jan 2025
Professional and Reliable
I?ve been with HWA for over two years, and they?ve been great. My most recent claim was for a broken stove, and the entire process went smoothly. Filing the claim online was straightforward, and their team approved it within 24 hours. A technician was sent out promptly, and the repair was completed in less than a week. The technician was professional and courteous, with a clear explanation of what was wrong and ensuring he left the stove working properly before leaving. What I appreciate is the follow-up from their support team to ensure that I was satisfied in the service. HWA offers plans that are affordable as well as comprehensive, and what I can say is they have delivered on their promise. I will definitely renew the plan and continue relying on their services.
Levi Thompson
4/5.0
15, Jan 2025
Prompt and Reliable
I was pleasantly surprised with the speed of the response of HWA for the broken water heater. The technician came in three days; diagnosed and fixed the issue in good time. It had no hidden costs. It is very direct to deal with. If possible, it would be lovely if the response time was a little faster. Still, it's all good on their side.
Julia Reed
5/5.0
15, Jan 2025
Great Coverage
HWA's plans give excellent coverage for appliances. My experience with their service for my dishwasher repair was excellent. The technician was knowledgeable, and the repair was completed quickly. The process of filing a claim was easy, and I felt supported throughout. Highly recommend them for homeowners looking for a reliable warranty service.
Gabriel Young
1/5.0
15, Jan 2025
Frustrating Lack of Follow-Up
Had the worst experience ever at HWA. When my washer stopped working, I was anticipating a quick resolution of the problem when I filed a claim, but instead, I faced multiple delays and unresponsiveness from their customer service. He waited for a week to get a technician, who arrived unprepared and had to leave without completing the repair. The right parts took another two weeks, and I was receiving very little communication in the process. I was calling customer service multiple times, but the updates received were vague and inconsistent. While the repair was finally completed, the overall experience was frustrating and far from what I expected. Their lack of follow-up and poor organization made the process unnecessarily stressful. If you are looking for a reliable service, you might want to look elsewhere.
Anna Stewart
2/5.0
15, Jan 2025
Coverage Issues
I went into HWA with high expectations, but their coverage isn't as broad as they claim. When my refrigerator needed repair, they turned it down and said it was a pre-existing condition. I had to pay for the repair myself, which was frustrating. The service needs to improve its terms.
Samuel Wallace
1/5.0
15, Jan 2025
Bad Communication
HWA's customer support representatives were unreachable for the longest time, and during that process, I could only watch and wait in the dark as my claim processed. Far too long to await the coming of a technician, but instead, resolved the situation on my own.
Lauren Rose
5/5.0
15, Jan 2025
Reliable Service for a Warranty
So far, I have had a good experience with HWA. Filing a claim was simple and quick when my microwave stopped working. A technician was assigned within two days, and the repair was done efficiently. After the repair, the customer service team followed up, which I appreciated. Their plans offer great value for the price, and I feel confident that my appliances are in good hands. There was a slight delay in scheduling, but it wasn?t a major issue. Overall, I?m happy with their service and have already recommended them to a few friends who are considering a home warranty.
Nathan Dean
5/5.0
15, Jan 2025
Excellent Overall Experience
HWA has been a lifesaver for me as a homeowner. During a heatwave, my HVAC stopped working, and I filed an online claim. That was smooth sailing. In less than 48 hours, a technician was on my property to diagnose the problem. The part needed wasn't in stock, but HWA kept me informed throughout. A few days later, the technician came back and completed the repair. Their team was so professional and efficient. Their customer service was also on top of things, checking in to make sure I was satisfied. Nice touch. Having this warranty has been a great comfort, and the cost is well worth it. I have renewed my plan and will be using their services for many years.
Kayla Jennings
5/5.0
15, Jan 2025
Helpful and Efficient
My experience with HWA was positive when my oven stopped working. Their customer service was responsive, and the technician was assigned quickly. The repair was completed within a week, and the technician explained everything clearly. The process was smooth, and I?m happy with the coverage. HWA has made owning a home a little less stressful.
Landon Harris
4/5.0
15, Jan 2025
Good Overall Service
I?ve had good experiences with HWA so far. They repaired my dishwasher quickly, and the claim process was easy to navigate online. While there was a slight delay in scheduling, the technician was professional, and the job was done right. Their plans offer good coverage for the price, making them a solid option for homeowners.
Megan Scott
2/5.0
15, Jan 2025
Long Delays and Frustration
My refrigerator malfunctioned, and I was left waiting for almost three weeks before HWA resolved the issue. It was about nearly one week to get an appointment assigned, and when a technician visited my place, I came to know that the parts that were needed to complete my service were not brought with him. Therefore, two more weeks went wasting ordering that part, which left me eating out since the storage was not available at the given moment. While the repair itself was done very well, the whole process was just too slow. Customer service wasn't helpful either; they rarely gave updates unless I called to follow up. For a company that promises convenience, this was a disappointing experience. I wouldn't recommend them unless they improve their response times and communication.
Zachary James
1/5.0
15, Jan 2025
False Information
Whenever my stove got damaged, I would reach out to HWA, but its customer service gave me some conflicting information on the claim. It scheduled a technician in 10 days time; I get frustrated over such services because I thought I could have gotten some professionalism from the warranty companies.
Brooke Bennett
2/5.0
15, Jan 2025
Misrepresented
HWA's service did not meet my expectations. The washer repair was delayed twice, and the customer service didn't clearly update me. Finally, the repair was done, but the hassle was enough to make me doubt the value of their warranty.
Avery Morgan
5/5.0
15, Jan 2025
Smooth and Reliable Repairs
I have been with HWA for almost a year now and recently had my first claim for a broken dishwasher. Filing the claim was straightforward, and the technician came in within two days. He was professional, explained the issue clearly, and fixed it within an hour. The customer service team checked in after the repair to ensure everything was fine. I appreciate their thoroughness and the ease of the process. HWA provides a great value on its plans, and it gives me a sense of security in knowing my appliances are protected. I recommend their service to my friends and will use them for the foreseeable future.
Charlie Ellis
5/5.0
15, Jan 2025
Professional and Timely Service
My experience with HWA has been fantastic. When my water heater stopped working, I filed a claim online, and the process was seamless. A technician was assigned within 24 hours and arrived promptly to assess the issue. He was courteous, professional, and explained the problem in detail. The repair was completed within three days, which exceeded my expectations. HWA's customer service followed up to ensure everything was resolved to my satisfaction. Their plans are absolutely worth every penny due to their transparency and efficiency. Since getting this coverage, I feel much more confident as a homeowner, and I really cannot recommend them enough for someone seeking reliable warranty services. They are very attention-grabbing and their communications are excellent.
Jordan Adams
4/5.0
15, Jan 2025
Worth the Cost
HWA has been a good service for me as a homeowner. When my AC stopped working, the technician came promptly and completed the repair in no time. The claim process was smooth, and their team was polite and professional. There were minor delays in scheduling, but overall, I felt the service was worth the cost.
Reese Cooper
5/5.0
15, Jan 2025
Great for Emergencies
My water heater had an issue, and the service from HWA is fast. The service guy was professional and resolved my complaint on the first visit itself. Their customer care personnel were very cooperative in terms of guiding me with whatever I needed during the entire procedure. Having this warranty sure has been a reassurance, especially during untoward appliance breakdowns.
Alex Griffin
1/5.0
15, Jan 2025
Lack of Transparency
I regret signing up with HWA due to the lack of transparency in their coverage. When my oven stopped working, I filed a claim only to be told that the issue wasn't covered under my plan. This was surprising, as the sales representative assured me that major kitchen appliances would be included. The customer service team was unhelpful in clarifying the issue, and I had to pay for the repair out of pocket. The process of filing a claim was also unnecessarily complicated, and it felt like they were trying to discourage me from using the service. While the repair itself was eventually completed, the overall experience left a bad impression. I have since changed to a different home warranty company with clearer terms and better customer support.
Sydney Rogers
1/5.0
15, Jan 2025
Delays in Scheduling
HWA's scheduling procedure was frustrating. My washer broke down, and more than a week passed for a technician to arrive. The repair was done after all, but the long delays caused unwarranted inconvenience. Their service needs improvement in faster response.
Skyler Price
2/5.0
15, Jan 2025
Limited Coverage
It's a pity that I paid for a refrigerator repair without receiving full service. It is quite a comprehensive program with HWA, but one can never know until afterwards that some things are excluded without the knowledge of the owner. That's not exactly pleasant.
Kendall Murphy
5/5.0
15, Jan 2025
Trustworthy Warranty Service
HWA has been a good service to me for a year now. The last time my dishwasher was stopped working, they were able to send a technician in within two days, and it was done the same day. They were very professional with their technician and customer service that follows up to make sure that everything is indeed fine. Their plans are quite reasonable and peace of mind that is given is very worth the pay. Even though they did delay in getting me the part, it was pretty okay after all. I have already renewed my contract for another year and will recommend them to my friends who are seeking reliable home warranty services.
Finley Howard
5/5.0
15, Jan 2025
Excellent All-Around Service
HWA has outdone my expectations as a home warranty provider. When my air conditioning system broke down during summer, I filed a claim and was pleasantly surprised with the quick response. The technician was assigned within 24 hours, and he came the next day to assess the problem. The process of repair took a few days because of part availability, but it was all very well-organized, and I was kept informed at every step. The technician was professional, thorough, and made sure the system was running right before leaving. HWA's customer service called afterwards to make sure I was satisfied with the repair. Having the warranty has saved me quite a bit of money and angst, and I feel I can trust their services.
Bailey Harper
5/5.0
15, Jan 2025
Trustworthy in Appliance Fixes
I found HWA very helpful with my broken microwave. Claiming the appliance was an easy procedure, and the service technician visited within two days of the submission of the claim. The fix was done so fast and with a follow-up call by their customer service, that it would make any homeowner feel comforted.
Avery Morgan
4/5.0
15, Jan 2025
A Smooth Procedure
My water heater stopped working, and HWA made the repair process easy. The technician was professional and completed the work efficiently. There was a slight delay in scheduling, but overall, I?m satisfied with their service. Having this warranty has been a relief during unexpected breakdowns.
Charlie Ellis
2/5.0
15, Jan 2025
Unclear Contract Terms
HWA's coverage terms seemed vague and misleading. The day my air conditioner quit, I filed a claim hoping it would be covered. Not so, according to the customer service representative who called to say that my situation did not qualify under the plan. This was frustrating because I had actually picked a plan that I thought would cover major systems like the AC. The customer service team could not explain why certain things were excluded from the coverage, and so I had to pay out of pocket for the repair. Though the technician they sent me was skilled, the lack of clarity in their contract terms made the experience unnecessarily difficult. I would tell the potential customer to read the fine print before signing up. To me, the added stress wasn't worth it.
Jordan Adams
1/5.0
15, Jan 2025
Poor Customer Support
I had a frustrating experience with HWA's customer service. It took over a week to get any updates on my claim, and the representative I spoke to was unhelpful. The repair itself was fine, but the lack of communication made the process unnecessarily stressful.
Reese Cooper
2/5.0
15, Jan 2025
Repair Delays
My washing machine was being fixed for nearly two weeks. This was due to a scheduling problem. Though the technician finally resolved the problem, it did take quite some time, creating inconveniences. HWA should work on response time.
Alex Griffin
5/5.0
15, Jan 2025
Efficient and Professional
I?ve been using HWA for about a year now, and their service has been reliable. My recent claim was for a broken refrigerator, and the process was smooth from start to finish. Filing the claim online was easy, and the technician arrived within three days. He was professional and completed the repair efficiently. The customer service team called after the repair to ensure everything was all right, which I appreciated. The plans HWA offers really give good value for homeowners, and I have always felt secure knowing my appliances are covered. I have recommended their service to friends and will be renewing my contract for another year.
Sydney Rogers
5/5.0
15, Jan 2025
Great Experience with Multiple Claims
Over the past two years, I?ve had multiple claims with HWA, and each experience has been positive. My most recent issue was with my dishwasher, which stopped working suddenly. Filing a claim was quick and easy through their online portal. A technician was assigned the same day and arrived within 48 hours. It did take a part order to add two extra days, but HWA was always updating me about everything. The technician was professional, polite, and ensured that everything was done correctly. Their customer service follows up on every claim made. It's such a relief having this warranty; it's been an excellent investment for any homeowner.
Home Warranty of America
Address
90 Washington Valley Road
07921
Bedminster
United States
Website
hwahomewarranty.com
Email
Telephone
