The Hanover Insurance Group
4.1/5.0
Mary Johnson
5/5.0
14, Nov 2024
Trust and Consistent
Hanover has been my go-to for insurance. Their customer service is very prompt, and they always have a willingness to clarify my questions. Filing a claim was easier than I had anticipated, and the whole process went well. It's some years now, and I appreciate their commitment to customer satisfaction and consistency.
Robert Williams
5/5.0
14, Nov 2024
Impressive Support
I have been using Hanover for home insurance, and their support team has been very helpful each time that I reached them. They further explain well what coverage is what and keep that policy straight and simple. Though the premium is a bit high, their coverages are broad, which made it worth the investment to feel safe and secure.
Patricia Brown
5/5.0
14, Nov 2024
Processing Claim Quickly
Recently had a small car accident and the Hanover team processed my claim very efficiently. I was expecting some delays, but the team moved at rocket speed and let me know at each step. Transparency and quick processing just made me appreciate them more. Hanover stands reliable when things matter, and I am safe sticking with them.
John Jones
4/5.0
14, Nov 2024
Good Coverage and Transparency
Hanover has given my family very good coverage insurance. They prove transparent with every deal, that makes us confident on our choice. Even in emergencies, they react pretty promptly. Of course, the prices might improve a bit, but the reliability and the clarity accompanying their option make them a very trusting one.
Jennifer Miller
4/5.0
14, Nov 2024
All Options
We have been using Hanover for some time and would say that having such a vast range of policy options enables us to take exactly what we need with no unnecessary costs. The customer service always has been friendly and informative, so I make sure to make the best decisions. Overall, positive experience and respect the organization's culture of flexibility.
Michael Davis
2/5.0
14, Nov 2024
What keeps me from claiming compensation ? Delayed Response
Just recently, we had a leakage at home. So we filed a claim with Hanover. I understand that wait time has to be there but the wait that was given was not rational. Multiple calls were to be made before knowing which was my status. The update is given in different ways each time. The lack of coordination is frustrating, especially at a time when you need help the most. It had taken most things done by ourselves before going through. The coverage of Hanover is fine, but the response time needs a lot of improvement pertaining to urgent situations. Not cool already having to deal with stress when you're already going through such stuff. Now I'm looking to other options where customer service should match the money you pay for.
Linda Garcia
2/5.0
14, Nov 2024
Overpriced Premiums, Awful Customer Service
Hanover insurance charges pricey premium rates. I took the high premium charges from the word go because I considered that the insurance company would offer quality service. When I tried to raise a claim for one of my car repairs, I was in for a shock: characteristically slow responses to raising claims characterize Hanover's services. More follow-ups after follow-ups had to be done to get the claims process going. Their premium claims to give you peace of mind, but their service quality lags way behind.
William Martinez
2/5.0
14, Nov 2024
Pointless Details
Had to file a claim recently for my home insurance. Every person I was referred to gave me different instructions. Very frustrating and made the whole process drag on longer than it should. Hanover does deliver on its damage pledges. A lack of coordinated communication process really took a toll, though. Having some form of coordination would make all the difference, make people feel more confident.
Elizabeth Hernandez
3/5.0
14, Nov 2024
Slow Response
Recently had a claim with Hanover which took longer than it should have. Seemed like there was no sense of urgency to get the case resolved. I had a bill go through after the process but it was annoying that it took so long. For the premium I paid I think I could have gotten quicker service. Still deciding whether I will renew with them next year.
David Lopez
3/5.0
14, Nov 2024
Overpriced Coverage
Rates are high compared to competitors. Good coverage options are available, but the high premiums don't seem to warrant the level of service given. Claims take a while to be processed, and updates aren't easy to come by. Maybe okay for people who value coverage above all else, but for me, it feels like compromising on value for money.
Barbara Gonzalez
5/5.0
14, Nov 2024
Reliable and Transparent Insurance
I have been with Hanover over five years now, and I really enjoy how they handle insurance. They're upfront about what's covered and not covered, and that saves me from going into a claim with surprises. Their customer service has been consistent with answers and advice when needed. Thus far, I have made two claims, and both were handled professionally and without delay. Their premiums are a bit higher than with other insurers, but I feel that I am getting a good service and coverage for my money. There is peace of mind in knowing you have it.
Richard Wilson
5/5.0
14, Nov 2024
Outstanding Support and Convenience in Claim Filing
Having been a Hanover customer for several years, I have really enjoyed their superior service. Most recently, we had a car accident and the filing of the claim was so easy, I was amazed. I had prepared myself for all of the usual insurance bureaucracy, but Hanover's team kept things flowing in an efficient and clear manner. They made it easy, very helpful and never left me in the dark by needing to call them constantly for updates. They worked with the repair shop directly, which took a lot of stress out of the situation. Their premiums are a little higher than some, but the service and peace of mind are well worth it. I am valued as a customer, which is also why Hanover is a great choice for me.
Susan Anderson
5/5.0
14, Nov 2024
Simple and Seamless Experience
Hanover has made insurance easy for us. Their agents are knowledgeable and always willing to help. The claims process was straightforward when we had a small issue, and they processed everything without hassle. It's refreshing to deal with an insurer that respects your time. Definitely a company worth considering for reliable service.
Joseph Thomas
5/5.0
14, Nov 2024
Quality Coverage
I've had Hanover for my home insurance and their coverage options were great. I like that they keep me in the loop about policy details and don't blindside me with unexpected fees. So far, they have really given me quality and consistent service-and I feel confident that when something goes wrong, they will be there. Recommend them highly.
Sarah Taylor
5/5.0
14, Nov 2024
Attentive and Professional
Hanover's team has always attended to all our questions and claims. They are very professional and even answer our questions promptly, so it is easy to trust them with your insurance needs. Although premiums could be a little more competitive, the services they offer are worth it. So far, great experience, and I'm glad we chose them.
Charles Moore
5/5.0
14, Nov 2024
Always There When Needed
We have had Hanover for a number of years and have never had a problem with their service. They are always there when we need them and handle claims professionally. It's nice to know that they are reliable, even if the premiums are a bit higher. In general, it's a good choice for anyone who seeks reliable insurance.
Karen Jackson
5/5.0
14, Nov 2024
Helpful Customer Support
Customer support with Hanover is amicable and efficient. Each time I call, they answer all my questions and clearly describe the finer points. Their method makes managing policies easy, and I feel assured they're there when I need them. I appreciate this clarity and trust their team for my insurance needs.
Christopher White
2/5.0
14, Nov 2024
Difficulties with Claim Approval
I recently filed a claim against Hanover. I thought it was going to be a fairly simple and straightforward process because they're known for it. I felt as though I had done everything correctly, but apparently, it wasn't that easy to get approved. I provided all the information required, but there was no timely follow up. I followed up several times and got quite confusing answers from different agents. I'm frustrated because it takes a lot longer to get approved than it should. So does the ineffective communication in handling your claim. They paid for it, but it would have been easier if I hadn't had mixed messages. For the premium that they charge, one would presume you'd be better at simple, efficient service at time of claims. This makes me question renewing this policy with them. If they can improve in two areas--communication and response time--that will surely enhance the quality of service here.
Nancy Harris
2/5.0
14, Nov 2024
Not Worth the Cost
Hanover's coverage is decent, but it's not worth the high price. Claims can take longer than they should, and customer support varies depending on who you speak to. For what they charge, I expected a more consistent level of service. Considering switching to a different insurer that offers similar coverage at a lower rate.
Daniel Martin
2/5.0
14, Nov 2024
Poor Communication
My issue was how my last claim was handled; now, I had to go through the experience of dealing with Hanover. Following up time and again was a waste of my time, and it made me feel that they weren't doing me any priority. Their coverage is just okay, but the service could really be improved. All those premium payments mean you should be treated like a premium, not delay like you're a second class citizen.
Lisa Thompson
5/5.0
14, Nov 2024
Thorough Coverage and Excellent Service
I am very convinced now that my family's protection has already been covered under various event scenarios with Hanover. Their policies are fully customized, and agents will always accommodate any questions that I may raise. About a few weeks ago, I had to update my policy and they gave me a step-by-step guide, so changes were very clear to me. Yes, premiums may be a little higher, but attention to detail and flexibility with needs make it all worthwhile. Thus, I like the way they work and feel truly safe with this insurance by Hanover.
Matthew Martinez
5/5.0
14, Nov 2024
Superb Experience with Home and Auto Policies
We have been with Hanover for home and auto insurance. It has been an absolute pleasure with all the good things you would want from an insurer. Their policies are pretty comprehensive, and you are given flexibility in terms of options according to one's budget. Whenever you call them with questions, their team is friendly and makes sure you understand every aspect involved. Recently, we had some minor damage at our home due to a storm. They guided us through the whole process without leaving any hole. We knew every step they were taking and they even worked directly with the repair team, so we did not have to concern ourselves with all the coordination involved. Hanover's rates may be on the higher end. What really makes up for it, though, is that peace of mind and attentive service. Knowing that they're prioritizing your well-being makes you really loyal. Hanover is a solid choice for someone who places a premium on having a caring and complete insurance provider.
Jessica Garcia
5/5.0
14, Nov 2024
Easy Claims Experience
When I filed a claim on my car, Hanover made the process as easy as possible. Their team was communicative, updating me throughout the steps. It took less time than I expected, and everything went smoothly. So, overall, I am pleased with the level of support they are providing, and I am a lot more confident about being a customer.
Anthony Clark
5/5.0
14, Nov 2024
Convenient Policy Management
They have a user-friendly system in Hanover, making it really easy to manage policies. I can check what's covered, update my details, or make payments online. They made it really convenient, and for me, this would be the big plus. Not much claims, but so far, it has all been easy and hassle-free, good service.
Margaret Rodriguez
2/5.0
14, Nov 2024
High Premiums, Subpar Service
Hanover's premiums are much higher than the other insurance companies, which I had rationalized in the first place because I expected a high-caliber service. Unfortunately, when I filed my first claim, I was extremely disappointed about how slow the process went. They requested reams of documents, which I sent overnight, only to keep withholding the decision. I needed to call many times to get a status update for my claim, and each time it seemed like there was a new representative who did not know anything about the case. It would appear that internal communication was so poor that they kept requesting the same information over and over. So after months, it was finally approved but stressful and lengthy. And for those prices, premium service is what I should expect and did not get. Hanover may have good coverages, but if the claims experience is not smooth, then I begin to wonder if it is worth staying. Clarity of communication and quicker processing would be great.
Mark Lewis
3/5.0
14, Nov 2024
Unresolved Slowly
Hanover took longer to respond than I thought when filing a claim. It felt like they kept putting off things, which made an otherwise already stressful thing all the more hectic. My claims have been processed, but I would wish for a company that is faster in terms of paperwork with cases. Maybe will look around next time I renew.
Sandra Walker
3/5.0
14, Nov 2024
Too Expensive for the Insurance
The coverage Hanover provides is good, but the premiums are excessive compared to other insurers. Given the cost, I would have expected additional benefits or a much faster claims process. Unfortunately, it does not appear that there is much of a difference in service quality. High premiums only justify themselves if the company can back them up with excellent service.
Paul Hall
5/5.0
14, Nov 2024
Proactive Customer Service
This is one thing I liked about Hanover?how proactive the customer service is. Whenever there are policy changes or updates, they get in touch to make sure we understand the implication on our coverage. That level of attention to detail is reassuring, particularly in the face of important aspects such as insurance. Recently renewed the policy, and they explained the new benefits available to me, which made it easy to stay. Their service is more than just basic. The best part was seeing that they cared a lot about customer satisfaction. Sure, maybe they are not the cheapest, but I would pay a bit extra for this kind of personalized experience.
Donna Allen
5/5.0
14, Nov 2024
Great Customer Support and Policy Selection
I made a sound decision in settling for Hanover for my auto and home insurance. Their policies were versatile, but above that, they also included options to give me choices to sculpt my policy to my needs and budget. One of the strong points is their customer support-the agents I have dealt with thus far have all been courteous and seemed to know their stuff. The last time that I needed them was on a billing question, where they took all efforts to attend to my problem, elaborating each charge to me step by step. Recently, I filed a small claim for a car due to some minor damage. The process did not seem too complicated. They kept updating me throughout the procedure, so it did not bother me at all. Additionally, they coordinated with the repair shop-saved me extra effort. They certainly proved themselves as a dependable choice of mine.
Steven Young
5/5.0
14, Nov 2024
Prompt Assistance
I was pleasantly surprised by Hanover?s quick response when I needed help with a claim. They handled the process professionally, and I didn?t experience any of the delays I feared. Customer support was helpful and reassuring, which made a difference during a stressful time. I?m glad I chose Hanover for my insurance.
Carol King
5/5.0
14, Nov 2024
Consistent Service
Hanover has provided consistently good service over the years. Whenever I have questions about my policy, they?re quick to respond with clear answers. Their premiums are a bit high, but I feel I?m getting value for the reliability they offer. Overall, they?re a solid choice if you want dependable coverage.
Andrew Wright
5/5.0
14, Nov 2024
Peace of Mind
Knowing I have Hanover backing my home and car is reassuring. They?re always ready to answer questions, and their policies are comprehensive. I recently added coverage, and they made it a smooth process. It?s worth the investment for the peace of mind they provide. Highly recommended for dependable insurance.
Michelle Scott
2/5.0
14, Nov 2024
Disappointing Claim Process
When I chose Hanover, I expected reliable service, especially considering their high premiums. Unfortunately, my first claim experience didn?t meet expectations. My car was damaged, and despite filing promptly, the claim dragged on for weeks. Communication was inconsistent ? every time I called, I seemed to receive different updates. It was frustrating to chase after answers when I already had enough stress from the accident. They eventually covered the repairs, but the process was far from smooth. I felt the premium didn?t match the level of service I received. While Hanover may provide decent coverage, the claims process needs improvement to reflect the premium prices. I hope they can improve response times and provide more transparent communication moving forward. For now, I?ll be looking into other insurance options before my next renewal.
Joshua Green
3/5.0
14, Nov 2024
Customer Service Needs Improvement
I expected better customer service from Hanover. When I had questions about my policy, I often received unclear or conflicting answers. It?s frustrating when you?re paying a premium price and still struggle to get clear information. I hope they work on improving communication to make the experience smoother for clients.
Emily Adams
3/5.0
14, Nov 2024
Delays in Claims Processing
My claim experience with Hanover was less than ideal. There were delays, and getting updates was challenging. I had to follow up several times to push things forward. Although they eventually settled the claim, the process took longer than it should have. If service doesn?t improve, I?ll reconsider my options at renewal.
Kevin Baker
5/5.0
14, Nov 2024
Smooth Policy Renewal
Renewing my policy with Hanover has always been straightforward. They send reminders in advance and make the process easy to manage online. Recently, I called with a few questions about coverage updates, and their representative was polite and thorough. I appreciate that they?re proactive about keeping clients informed. Although their rates are slightly above average, the quality of service justifies the cost for me. It?s reassuring to know that they?re attentive and prioritize customer satisfaction. Hanover has been a reliable insurance provider, and I?m pleased to continue my policy with them.
Laura Nelson
5/5.0
14, Nov 2024
Professional and Easy to Work With
Hanover has been my insurer for a few years, and they?ve consistently provided a high level of professionalism. When I needed to make adjustments to my policy, they guided me through each option with patience and clarity, ensuring I got exactly what I needed. Recently, I filed my first claim, and the process was simpler than I anticipated. They coordinated with the repair shop directly, saving me a lot of hassle. Communication was clear, and they provided regular updates. While their premiums are slightly above competitors, the peace of mind and attentive support make it worthwhile. It?s clear they?re committed to their customers, which is why I feel secure staying with Hanover. They?ve earned my trust through a combination of excellent coverage options and reliable service, making them a standout insurance provider.
Brian Carter
5/5.0
14, Nov 2024
Efficient Customer Support
Hanover?s customer support is always responsive and friendly. Every time I call, they?re ready to help with any inquiries I have, making the experience positive. They offer clarity on all policy details, so I never feel lost. Knowing there?s reliable support makes a big difference, and it?s one reason I plan to stick with Hanover.
Rebecca Mitchell
5/5.0
14, Nov 2024
Easy Online Management
The online platform Hanover offers is easy to navigate, making policy management simple. From making payments to updating information, it?s all seamless. I haven?t had to file a claim yet, but I feel confident based on my experience so far. It?s convenient, especially for someone who likes to handle things digitally.
Edward Perez
5/5.0
14, Nov 2024
Fast Assistance
I encountered Hanover to be very prompt, in case a claim needed to be addressed. All was handled accordingly without causing me to go through the lags that I was anxious to get. The support from customer help was quite reassuring, and it really made all the difference during a stressful time. I am glad that I chose Hanover for my insurance.
Deborah Roberts
5/5.0
14, Nov 2024
Consistent Service
Hanover has consistently provided good service through the years. Whenever I have questions regarding my policy, they are quick to react with clear-cut answers. Their premiums may be a bit on the high side, but I feel I am getting value for the reliability that they offer. All in all, they are a good bet if you want dependable coverage.
Ronald Turner
5/5.0
14, Nov 2024
Peace of Mind
Knowing Hanover backs my home and car is comforting. They always have a ready answer, and their policies are pretty all-inclusive. Recently, I added coverage, and it was so smooth they had me wondering why I waited so long. Peace of mind is well worth the investment. Highly recommended for dependable insurance.
Sharon Phillips
2/5.0
14, Nov 2024
Poor Handling of My Claim
When I chose Hanover, I was anticipating excellent service. Of course, with the high premiums, I expected getting my money's worth. I regret to say that my first claim experience was not up to par. My car had an accident and although I lodged the claim on the day of the accident, it took several weeks before anything happened. The communication was spotty. Every time you call in, you receive a different update. Chasing answers was a headache, especially on top of dealing with the accident. They eventually settled for the repairs but it wasn't as smooth as it should have been. I don't think the premium could justify the kind of service I received. Perhaps Hanover does a good job of giving you decent coverage, but there needs to be something improved about their claims processing in line with the premium prices paid. Hopefully, they will be able to improve their speed of reaction and clearer communication going forward. For now, I'm looking at trying other options before my next renewal.
Timothy Campbell
2/5.0
14, Nov 2024
Customer Service Needs Improvement
I was expecting better customer service for Hanover. Whenever I have questions about my policy, most of the time they give me confusing or even conflicting answers. That's very frustrating, especially to be paying that higher premium and yet you cannot get clear information. Hopefully, they will work on improving communication to ease the process for their clients.
Cynthia Parker
2/5.0
14, Nov 2024
Poor Claims Experience
Experience about my claim with Hanover: Very poor. Took an eternity, and getting updates was a nightmare. Had to get on top of them multiple times to move things forward. Settled the claim eventually, but far too long in the tooth for something simple like that. Service has to improve; otherwise, I'll be considering my alternatives at renewal.
Jason Evans
5/5.0
14, Nov 2024
Policy Renewed Easily
Everything has always been a breeze renewing my policy with Hanover. They give advance reminders and everything can be managed online. I phoned them recently with a few questions about coverage updates, and their rep was courteous and very detailed. I like the way they stay proactive in keeping clients up to speed with what's going on and what's changing. While their prices are a bit above average, their service justifies the premium for me. It's reassuring to know that they're attentive and looking to achieve customer satisfaction. A reliable insurance company to deal with, and I'm glad to carry forward my policy with Hanover.
Kathleen Edwards
5/5.0
14, Nov 2024
Professional and Easy to Work With
Hanover has been my insurer for several years now. They consistently show professionalism. Recently, I needed to adjust my policy, and they guided me through options patiently. Filing my first claim was simpler than expected, as they coordinated directly with the repair shop. Communication was clear and regular. While premiums are slightly higher, peace of mind and attentiveness make it worth it.
Jeffrey Collins
5/5.0
14, Nov 2024
Effective Customer Support
Hanover's customer support is responsive and friendly. I'm never on hold for long, and they?re always ready to help with questions. They clarify everything about the policy, so I never feel lost. Knowing such support exists makes a big difference, and it?s a reason I plan to stick with Hanover.
Amy Stewart
5/5.0
14, Nov 2024
Easy Online Management
The online system of Hanover is user-friendly. Payments, updates, and managing policies are smooth. I haven't filed a claim yet, but I feel confident based on my experience. It's convenient, especially if you prefer handling things online.
Ryan Sanchez
5/5.0
14, Nov 2024
Helpful and Transparent
Hanover's team is always transparent about policy details, so I know what to expect in case of a claim. Their representatives are helpful, answering questions without any confusion. I recently updated my coverage, and they made the process easy and straightforward. Their transparency has given me confidence in staying with Hanover for the long term.
Nicholas White
5/5.0
14, Nov 2024
Easy Claims Process
When I filed a minor claim with Hanover, they made the process easy from start to finish. The representatives were helpful and kept me informed throughout, which made a stressful situation much easier to handle. I appreciate their efficient approach and feel that I'm in safe hands with them as my insurer.
Roger White
5/5.0
14, Nov 2024
Reliable Coverage
Hanover's coverage always has been comprehensive and reliable. My family and I have had them for our home and auto policies for years, and they have consistently been good at communicating with me. They keep me informed of changes to my policy, so I'm always aware of what I pay for. A strong company with surefire coverage choices.
Ryan Torres
5/5.0
14, Nov 2024
Responsive and Friendly
Hanover is quick to respond whenever I need assistance. The representative was friendly and very efficient when I called about a question I had pertaining to my policy. Nice insurance provider that values their clients' time. I feel perfectly comfortable with the service and secure under the coverage.
Jeremy Anderson
5/5.0
14, Nov 2024
Well-informed Agents
Hanover's agents are very informative and take time to explain their processes. Recently, I upgraded my coverage, and they took me through everything. It's brilliant the clarity and transparency they offer, meaning it's easy to understand the policies. I am totally satisfied with the approach to customer service.
William Harris
5/5.0
14, Nov 2024
User-Friendly Website
Hanover's website is user-friendly, allowing easy access to policy and payment updates. This is especially handy for urgent updates. Haven't filed any claims yet, but so far, the experience has been smooth. No-nonsense, user-friendly way of managing insurance.
Scott Torres
5/5.0
14, Nov 2024
Solid and Reliable
I've had a very good experience with Hanover for both my car and home insurance. Rates may be a little higher compared to competitors, but they offer good service and comprehensive coverage. I'd say the investment is worth it to me because of the peace of mind they give me. They seem solid and reliable overall.
Christopher Carter
5/5.0
14, Nov 2024
High-Value Claim Settlements
My experience with Hanover's claim handling was smooth and straightforward. They were prompt with responses and kept me updated throughout the process, which made it stress-free. I appreciate the efficiency and feel comfortable knowing they will be there for future emergencies. Great experience with a trustful company.
Edward Rivera
2/5.0
14, Nov 2024
Unreasonably High Premiums and Awful Service
I expected high-quality service from Hanover, especially with their high premiums. Filing a claim was disappointing?it dragged on with minimal communication. Representatives seemed uninformed, and I had to follow up multiple times to get answers. Although they eventually approved it, the process took too long. Paying such a high premium should mean better support and efficiency.
Roger Evans
3/5.0
14, Nov 2024
Inconsistent Support
Support from Hanover can be unreliable. Sometimes, representatives are helpful; other times, getting answers takes longer. It?s frustrating, especially given the premium I pay. Coverage is decent, but I expect consistency every time I reach out.
Anthony Campbell
5/5.0
14, Nov 2024
Great Policy Flexibility
Hanover offers flexibility, allowing me to adjust coverage to meet my needs. Representatives are patient, answering questions thoroughly. Recently, they walked me through options for my car insurance to ensure I had the right coverage for my budget. Hanover?s customer service approach is reassuring, making them a solid choice for flexibility and support.
Sean Brown
5/5.0
14, Nov 2024
Superb Service and Emotional Satisfaction
I have been with Hanover for a number of years, and they have always provided me with a level of service that makes me confident that things will go all right. If I have a question related to a policy or must file a claim, the representatives are always friendly, attentive?all there to answer my questions and explain details. Recently, I needed to file a home insurance claim. Everything was quite seamless. They handled everything?scheduled repairs, updated me on status, really relieving a lot of stress. Their rates are a bit pricier, but the comfort and ease with their service make it worthwhile. They have been proactive with policy renewals and updates, showing they value long-term customers. In general, I feel well cared for by Hanover, and I am confident in their ability to be there when I need them. Hanover has proven to be a dependable choice.
Roger Rogers
5/5.0
14, Nov 2024
Help and Responsiveness
Hanover's customer support is always responsive whenever help is needed. They do not take long to address policy queries, and I appreciate how knowledgeable their agents are. It's a comfort knowing that help is just a phone call away, which makes Hanover a reliable choice for insurance.
Donald Sanchez
5/5.0
14, Nov 2024
Consistent and Transparent Service
I have been with Hanover for many years, and I am highly impressed with the consistency they show. They communicate changes in their policies well and never hide adjustments. I can confidently say that I trust them to be there when the need arises, and that?s exactly what one looks for in an insurance provider.
Christopher Clark
2/5.0
14, Nov 2024
Frustrated with Poor Communication
My experience with Hanover was disappointing due to poor communication through the entire claim process. After making a claim, I did not receive sufficient updates as to where my claim was, and it appeared to be in limbo. When I contacted their team to inquire about the status of the claim, each representative responded as though they had no knowledge of my particular case. They continually asked for more documentation while every call felt like an attempt to start all over again. Such a lack of coordination was frustrating, and this claim took much longer than it should have. If Hanover increases its premiums this much, I would expect my claims handled much more efficiently and with greater regard to my personal time. Overall, if Hanover improved its internal communication, the whole customer experience could improve dramatically. Although I'll continue to shop around for future insurance needs, Hanover has done enough damage to make me question whether or not they are reliable. Perhaps clearer and more timely responses as to what is happening to your claim would be beneficial to answering the premiums Hanover requests of its customers.
Jack Turner
2/5.0
14, Nov 2024
Expensive, Prolonged Claims
Hanover's insurance is expensive, but I thought it would mean faster service. Unfortunately, my last recent claim experience did not meet that expectation. It took ages, and I had to make calls repeatedly to get some sort of activity on the claim. For the money paid, I did expect this to be handled more efficiently, and I am now considering other insurance options.
Roger Turner
5/5.0
14, Nov 2024
Rock-Solid and Reliable Coverage
Hanover has been a good choice for my insurance needs. Their coverage is complete, and they keep me informed regarding the details of my policy. I filed one claim that went very smoothly, and their team was very supportive throughout the steps. They made sure that every step was fully understood, which convinced me that everything will be okay. The premium is a bit more expensive than what I normally pay, but given the level of service, it seems to be worth paying it. They also provided some online features that can make it easy to manage my policy. Experience so far has been positive, and I feel that the level of reliability they are giving is satisfactory. I would definitely recommend Hanover to others for reliable protection.
Richard Scott
5/5.0
14, Nov 2024
Dedicated Support and Peace of Mind
Hanover has been my insurer for some years now, and their service has always lived up to expectations. I recently renewed my house and car policies, and they made it all very easy. They ensured their team provided completely detailed answers to all my questions so that I could fully understand the benefits of coverage and identify where I stood. They are proactive and remind me about adjustments done on my policies, which builds my confidence in their service. I have filed two minor claims, and those were handled professionally without delay. Their prompt response and guidance throughout made a difference. Hanover's customer-focused attitude is evident even though their pricing is slightly higher. I feel secure knowing they will be there when needed, with reliable coverage and attentive service.
The Hanover Insurance Group
At The Hanover, we offer personal insurance programs and business insurance programs designed to bring peace of mind to individuals and businesses. From homes and cars to small and mid-sized businesses, we offer a range of standard and specialized coverage options. We pledge to deliver value and keep our promises when it matters most for our customers.
Address
United States
Website
hanover.com
Email
Telephone
508-855-1000
1/5.0
