PenFed Credit Union
3.6/5.0
Nathan Williams
2/5.0
16, Jan 2025
Subpar Mortgage Process
Applying for a mortgage with PenFed was a mixed experience. The rates were all right, but the process has been very slow and stressful; they don't communicate well either, so it's bad to plan around deadlines in advance. I would recommend them for mortgages only in case you are ready for delays and frustration.
Logan Brown
2/5.0
16, Jan 2025
App Disappointing
The services of PenFed are satisfactory but the mobile app is archaic and sometimes crashes. It's irritating when the system goes down while trying to access balances or make transfers. Support is good, but the app needs an update badly. Until then, it's hard to fully recommend PenFed.
Mason Jones
3/5.0
16, Jan 2025
Loan Processing Delays
While PenFed has competitive rates, their loan approval process is slower than other institutions I?ve used. I had to call multiple times to get updates, which was inconvenient. The end result was fine, but the delays could?ve been avoided. They need to improve their internal processes to stay competitive.
Caleb Garcia
5/5.0
16, Jan 2025
Exceptional Customer Care
I have been a PenFed member for five years, and their service has always been more than satisfactory. I use them for everything from my savings account to a personal loan. The best thing about them is customer service; whenever I call with a question, their representatives are friendly and knowledgeable. Their competitive rates and minimal fees make it easy to trust them with my finances. I also appreciate their educational resources, which have really helped me to make good financial decisions. For anyone seeking a solid credit union with amazing customer service, PenFed is the way to go.
Elijah Miller
4/5.0
16, Jan 2025
Good for Veterans
Being a veteran, I appreciate how PenFed understands military needs. Their rates and services are competitive, and they have made banking easy for me and my family. I just recently used their auto loan service, and the process was smooth. Their website could be improved, but overall, I am very satisfied with their offerings.
Lucas Davis
5/5.0
16, Jan 2025
Ideal for Financial Growth
PenFed has been my first go-to financial institution for the last several years and, in fact, I can never be any happier. Savings accounts, credit cards, whatever it is-they were all of great quality. This Power Cash Rewards card especially has made me accumulate much cash back, not to mention that the fees associated are relatively low. Additionally, I had recently borrowed a personal loan, which went very smooth and funds came very fast. I like how transparent they are-no hidden fees, no nasty surprises. Their mobile app is really easy to use, and most transactions can be done without ever visiting a branch. PenFed truly cares about its members, making it an excellent choice for anyone looking to grow their finances.
Aiden Rodriguez
4/5.0
16, Jan 2025
Great for New Members
As a new member, I have been impressed by the offerings of PenFed. Opening an account was a breeze, and their rates are competitive. I applied for a credit card, and it was quick. Customer support could improve their response times, but overall, PenFed has been a great experience so far. I look forward to using more of their services.
Owen Martinez
5/5.0
16, Jan 2025
Seamless Transactions
PenFed makes banking incredibly easy. Their mobile app lets me manage everything on the go, from transferring funds to paying bills. I haven't encountered any glitches, and their interface is user-friendly. The added bonus is the low fees compared to traditional banks. It's been a reliable financial partner for me, and I'm happy with their service.
Henry Hernandez
2/5.0
16, Jan 2025
Disorganized Loan Process
I applied for a home equity loan with PenFed because of their competitive rates. The process was frustrating, though, as they repeatedly asked me to resend the same paperwork that I had sent all at once with the application. Their communication was uncoherent; at one point, I could not get an answer regarding the status of my application for over a week. The delays finally caused me to miss a time-sensitive opportunity I was relying on the funds for. The level of disorganization was unacceptable, though I know loan processes can be complex. It's unfortunate because I was pretty excited to work with PenFed, but this experience disappointed me.
Wyatt Lopez
3/5.0
16, Jan 2025
Hidden Fees
PenFed provides decent service, but I was disappointed when I found there were additional fees on my credit card that were not explained in the application. The rates are competitive, but the lack of transparency to me has made me decide not to continue with their services. Their customer service was very polite, but they failed to help me with the issues I raised.
Isaiah Gonzalez
2/5.0
16, Jan 2025
Long Wait Times
I have called PenFed's customer service several times and every time I was kept on hold for 30+ minutes. Although the representatives are nice, the delay in answering my calls makes it hard to get a fast resolution of issues. The services offered by them are okay in general, but long wait times for support has been really frustrating.
Hunter Wilson
5/5.0
16, Jan 2025
Excellent Mortgage Rates
PenFed made the process of getting a mortgage very straightforward and stress-free. Their rates were some of the best I could find, and their team walked me through every step of the process. The closing was seamless, and I appreciated the transparency throughout. Whenever I had questions, their representatives provided clear and detailed answers. Additionally, their online tools made managing my payments easy. I?ve recommended PenFed to friends and family.
Julian Anderson
4/5.0
16, Jan 2025
Trustworthy and Secure
PenFed provides a safe and sound banking experience. I have had a savings account with them for years, and I like the competitive interest rates. Their mobile app is very convenient for banking; however, it could use a more modern design. Overall, PenFed has been a trusted financial partner, and I would not hesitate to recommend them.
Levi Thomas
5/5.0
16, Jan 2025
Best for Auto Loans
I have had a fantastic experience with PenFed, especially when it comes to their auto loan services. I shopped around for rates, and theirs were by far the most competitive. The application process was straightforward, and I received the funds quickly. What impressed me the most was their transparency?there were no hidden fees or surprises. The customer service team was patient and detailed all my questions so that the whole process was stress-free. I also appreciate the tools for calculating monthly payments, which gave me confidence in making my decision.
Oliver Taylor
5/5.0
16, Jan 2025
Great for Everyday Banking
PenFed has been my go-to for everyday banking needs. Their checking account comes with minimal fees, and transactions are processed quickly. I also appreciate their overdraft protection, which has saved me on a few occasions. While their app could be a bit more modern, it?s functional and reliable. Overall, I?m very satisfied with their services.
Sebastian Moore
4/5.0
16, Jan 2025
Strong Credit Union Services
PenFed offers solid credit union services. I?ve had an auto loan with them for over a year, and the rates were much better than my previous lender. Customer service is generally responsive, though I?ve experienced slight delays during peak times. Still, their rates and reliability make them a great choice for loans and other financial needs.
Carter Jackson
2/5.0
16, Jan 2025
Complicated Account Setup
Setting up an account with PenFed was much more complicated than it needed to be. I submitted all the necessary documents online, but they kept asking for additional verification without clear explanations. After weeks of back-and-forth emails and phone calls, I finally got my account set up, but the experience left me feeling frustrated. Their customer service team was polite but didn?t seem equipped to handle my issue efficiently. The delays made it difficult for me to transfer funds and start using the account as planned. I appreciate the competitive rates they offer, but the initial hassle made the process more stressful than it needed to be. If they streamlined their account setup process, it would improve the overall experience for new members.
Jayden Martin
3/5.0
16, Jan 2025
Inconsistent Customer Service
While PenFed?s rates are great, their customer service is hit-or-miss. Some representatives are knowledgeable and helpful, while others seem untrained and unable to answer basic questions. It?s frustrating when you can?t get consistent information. They need to improve their training and internal processes to match their otherwise strong financial offerings. I hope to see improvements soon.
Gavin Lee
2/5.0
16, Jan 2025
Delayed Loan Approval
I applied for a personal loan with PenFed and was disappointed by the delays in processing my application. Despite having excellent credit, it took weeks to get approved, and I had to follow up multiple times. While their rates are competitive, the inefficiency of their loan process made the experience unnecessarily stressful.
Chase Perez
5/5.0
16, Jan 2025
Excellent Member Benefits
I?ve been a PenFed member for several years and have always been impressed by their benefits. Their savings account rates are consistently higher than traditional banks, and their credit card rewards are generous. I recently financed a car through them, and the process was quick and hassle-free. Their customer service team is always courteous and goes out of their way to assist with any issues. I also appreciate the educational resources they offer, which have helped me make smarter financial decisions. PenFed truly puts its members first, and I couldn?t be happier with my experience.
Cooper Thompson
4/5.0
16, Jan 2025
Strong Credit Card Rewards
PenFed?s Power Cash Rewards card has been a great addition to my wallet. The cashback is generous, and the application process was straightforward. I?ve used it for over a year without any issues. My only minor complaint is that their mobile app could offer more tracking features for rewards. Otherwise, it?s a fantastic service with reliable benefits.
Blake White
5/5.0
16, Jan 2025
Highly Recommend for Auto Loans
I?ve had a fantastic experience with PenFed, particularly with their auto loan services. After shopping around, I found that PenFed offered the lowest rates and the most flexible terms. The online application process was intuitive, and I received approval in just a couple of days. The customer service team was responsive and helpful, providing clear explanations about the loan terms and repayment options. I also appreciate their mobile app, which makes it easy to track payments and manage my account. I?ve since recommended PenFed to several friends, and they?ve all had similarly positive experiences.
Colt Gray
4/5.0
16, Jan 2025
Friendly User Interface
PenFed credit union has always proved trustworthy for me. Its site was easy to operate. Additionally, I find it prompt the processing in availing a loan here. I have been holding account with them for nearly two years now, and things have been relatively fine; even though their customer support tends to be slower. With their competitive rate of offering this makes up.
Colton Ramirez
4/5.0
16, Jan 2025
Cheap Loan Choices
I chose an auto loan through PenFed, and the interest rates were really aggressive. The whole process was a breeze, and the people were professional. Not perfect, but they have made the car financing process stress-free for me. Definitely recommend them for auto loans, though their website should be upgraded.
Hayes Campbell
2/5.0
16, Jan 2025
Frustrating Mortgage Process
Frustrating experience with PenFed's mortgage service. Their rates are attractive, but the process is extremely slow. I lost documents a few times due to the apparent misplacement; their mortgage team was not able to communicate with me adequately, and this caused several delays in my closing-the stress and unnecessary delay not being very helpful. When I finally reached someone, they were unconvincing and obscure in the explanations. It is okay that they might get a large number of applications, but the level of mess was unaccepted. It would help them if they improve their communication method and also make it neat and efficient. Unfortunately, I won't suggest the mortgage service of this institution to any one who requires speed and good communication. Loans could be okay, but my experience was rather disappointing overall.
Isla Richardson
2/5.0
16, Jan 2025
Bad Customer Service
I had several problems with the customer service when trying to resolve a credit card dispute. Hold times were long, and the representatives seemed untrained. It is a shame because PenFed offers good rates, but they need to invest in better training for their team. Overall, the experience left me wondering about their commitment to members.
Alice Rivera
5/5.0
16, Jan 2025
Best Credit Card Rewards
PenFed?s credit cards are a game-changer! I?ve been using their Power Cash Rewards card for a year, and the cashback offers are unbeatable. As someone who travels frequently, I?ve saved so much with their travel-related benefits too. The application process was smooth, and their support team helped me pick the best card for my needs. Unlike other banks I?ve dealt with, PenFed feels member-focused. I appreciate the transparency in terms and fees. Their mobile app is seamless, and making payments and tracking rewards is a breeze. I would highly recommend PenFed to anyone seeking reliable credit card options with excellent perks.
Clara Martinez
5/5.0
16, Jan 2025
Excellent for Military Families
As a military family, we have had nothing but positive experiences with PenFed. They offer specialized benefits tailored for servicemembers, which is rare. Their auto loan rates helped us buy a second car without breaking our budget. I also have opened a savings account with them, and their rates are much better compared to traditional banks. The staff is always courteous and knowledgeable, whether I visit a branch or call for assistance. Their mobile banking app is one of the easiest I have ever used. Transactions are made quickly, and I have never had issues with fund transfers or bill payments. If you are a military member or have a family member in service, PenFed is a financial partner that you can trust and depend on long-term.
Quinn Clark
4/5.0
16, Jan 2025
Great for Savings
I have been holding a savings account with PenFed for three years, and their rates are always more excellent than other banks. The online banking is not too complicated, and I love how transparent they are. Only complaints I have is when they are late in transferring my funds. Otherwise, it's a great option to increase your savings.
Willow Hayes
4/5.0
16, Jan 2025
Smooth Credit Card Experience
PenFed credit cards have great rewards, and getting one was a breeze. I have been using their card for over a year now, and I have never had any problems with payments or charges. Their app is efficient, but I wish they had more personalized customer service options. Still, it's one of the better banking experiences I have had.
Addison Powell
5/5.0
16, Jan 2025
Reliable Customer Support
PenFed's customer service is always responsive and helpful. There was one instance when there was an issue with my account, and they rectified the problem quickly. The rates and services are competitive, and I like to use the mobile app for my everyday transactions. It feels so good to have a credit union that really cares for its members. I would totally recommend it!
Nova Bailey
1/5.0
16, Jan 2025
Bad Auto Loan Experience
Choosing PenFed for an auto loan simply because the rates seemed competitive, the entire experience was a nightmare. The application process far exceeded what was advertised when I started, and I did have to follow up multiples times just to get simple updates on my application, and even after the final approval, I found more hidden fees that were certainly not made clear at this point. To make matters worse, their representatives seemed uninformed when I dialed to clarify. It was very frustrating for me, and I was unable to close the car deal within the time. I have refinanced through another provider, and the contrast in service was shocking. PenFed might work for some, but I can't recommend them for auto loans based on my experience. Their lack of transparency and customer care is a dealbreaker for me.
Eliana Torres
2/5.0
16, Jan 2025
Subpar Mortgage Process
Applying for a mortgage with PenFed was a mixed experience. The rates were all right, but the process has been very slow and stressful; they don't communicate well either, so it's bad to plan around deadlines in advance. I would recommend them for mortgages only in case you are ready for delays and frustration.
Josephine Phillips
2/5.0
16, Jan 2025
App Disappointing
The services of PenFed are satisfactory but the mobile app is archaic and sometimes crashes. It's irritating when the system goes down while trying to access balances or make transfers. Support is good, but the app needs an update badly. Until then, it's hard to fully recommend PenFed.
Vivian Ross
3/5.0
16, Jan 2025
Loan Processing Delays
While PenFed has competitive rates, their loan approval process is slower than other institutions I?ve used. I had to call multiple times to get updates, which was inconvenient. The end result was fine, but the delays could?ve been avoided. They need to improve their internal processes to stay competitive.
Eleanor Sanchez
5/5.0
16, Jan 2025
Exceptional Customer Care
I have been a PenFed member for five years, and their service has always been more than satisfactory. I use them for everything from my savings account to a personal loan. The best thing about them is customer service; whenever I call with a question, their representatives are friendly and knowledgeable. Their competitive rates and minimal fees make it easy to trust them with my finances. I also appreciate their educational resources, which have really helped me to make good financial decisions. For anyone seeking a solid credit union with amazing customer service, PenFed is the way to go.
Emery Lopez
4/5.0
16, Jan 2025
Good for Veterans
Being a veteran, I appreciate how PenFed understands military needs. Their rates and services are competitive, and they have made banking easy for me and my family. I just recently used their auto loan service, and the process was smooth. Their website could be improved, but overall, I am very satisfied with their offerings.
Jade Butler
5/5.0
16, Jan 2025
Ideal for Financial Growth
PenFed has been my first go-to financial institution for the last several years and, in fact, I can never be any happier. Savings accounts, credit cards, whatever it is-they were all of great quality. This Power Cash Rewards card especially has made me accumulate much cash back, not to mention that the fees associated are relatively low. Additionally, I had recently borrowed a personal loan, which went very smooth and funds came very fast. I like how transparent they are-no hidden fees, no nasty surprises. Their mobile app is really easy to use, and most transactions can be done without ever visiting a branch. PenFed truly cares about its members, making it an excellent choice for anyone looking to grow their finances.
Melody Graham
4/5.0
16, Jan 2025
Reliable and Trustworthy
PenFed has been a reliable institution for my financial needs. I?ve used their credit card services and have had no issues so far. Their rates are good, and the staff is always helpful when I call. The only downside is that their app isn?t the most intuitive, but overall, I trust PenFed with my money.
Reagan Jenkins
5/5.0
16, Jan 2025
Seamless Loan Experience
I recently applied for a personal loan with PenFed, and the process was quick and straightforward. The interest rates were competitive, and the funds were deposited faster than I expected. The customer service team answered all my questions promptly. I?ll definitely consider PenFed for future financial needs and would recommend them to others.
Brynn Stewart
2/5.0
16, Jan 2025
Unresponsive Customer Service
My experience with PenFed was disappointing due to their unresponsive customer service. I applied for a personal loan, and the process took far longer than advertised. I had to call multiple times to get updates, and I was often left on hold for over 30 minutes. When I finally got through, the representatives provided inconsistent information about the status of my application. This lack of transparency and efficiency caused unnecessary stress and delayed important financial decisions on my end. While PenFed might have competitive rates, the service I received didn?t reflect the positive reviews I had read beforehand. They need to improve their communication and train their staff better to ensure a smoother process for members. Based on this experience, I would hesitate to use their services again or recommend them to others.
Daisy Parker
2/5.0
16, Jan 2025
Poor Website Functionality
I?ve struggled with PenFed?s online platform for months. It?s glitchy and sometimes fails to load, which makes simple tasks like checking my account balance frustrating. While their services are decent, the poor website experience affects my overall satisfaction. Until they fix these issues, I can?t fully recommend them to others looking for a seamless experience.
Margaret Bryant
3/5.0
16, Jan 2025
Credit Card Limit Issues
I applied for a credit card with PenFed and was approved, but the credit limit was much lower than expected. I reached out to their support, but the process to request an increase was unnecessarily complicated. Their rates and benefits are good, but this hiccup left me disappointed. They need to streamline their credit processes.
Morgan Simmons
5/5.0
16, Jan 2025
Great for Everyday Banking
PenFed has been my primary banking institution for over three years, and they?ve never let me down. Their savings and checking accounts offer excellent benefits with no hidden fees. The mobile app is convenient for managing my accounts, and I appreciate the added security features. When I needed assistance, their customer service team was knowledgeable and friendly. Their credit card rewards program is one of the best I?ve used, offering significant cashback on everyday purchases. I also value the sense of community that PenFed fosters among its members. Overall, I highly recommend PenFed for anyone looking for dependable and member-focused banking services.
Catalina Flores
4/5.0
16, Jan 2025
Competitive Rates and Good Service
PenFed offers great rates, especially for their auto loans and credit cards. I recently took out a loan, and the process was smooth. Their customer service team was helpful, though there were slight delays during peak hours. Despite minor issues, I find their offerings to be better than most banks I?ve dealt with.
Arabella Patterson
5/5.0
16, Jan 2025
Excellent Membership Benefits
Joining PenFed has been one of the best financial decisions I?ve made. Their benefits for members are unparalleled, from competitive loan rates to rewarding credit card options. I?ve used their auto loan service and the Power Cash Rewards card, both of which exceeded my expectations. The loan approval process was efficient, and the terms were transparent. The credit card offers generous cashback on purchases, which I?ve found incredibly helpful. Additionally, PenFed?s customer support is excellent. They?re always courteous and eager to assist with any questions I have. The mobile app and website are intuitive, making banking convenient. PenFed stands out as a credit union that truly prioritizes its members? financial well-being, and I couldn?t be happier with my experience.
Brooke Hughes
4/5.0
16, Jan 2025
Great for Savings
I have been holding a savings account with PenFed for three years, and their rates are always more excellent than other banks. The online banking is not too complicated, and I love how transparent they are. Only complaints I have is when they are late in transferring my funds. Otherwise, it's a great option to increase your savings.
Amelia Perez
4/5.0
16, Jan 2025
Smooth Credit Card Experience
PenFed credit cards have great rewards, and getting one was a breeze. I have been using their card for over a year now, and I have never had any problems with payments or charges. Their app is efficient, but I wish they had more personalized customer service options. Still, it's one of the better banking experiences I have had.
Adam Smith
5/5.0
16, Jan 2025
Reliable Customer Support
PenFed's customer service is always responsive and helpful. There was one instance when there was an issue with my account, and they rectified the problem quickly. The rates and services are competitive, and I like to use the mobile app for my everyday transactions. It feels so good to have a credit union that really cares for its members. I would totally recommend it!
Ethan Johnson
1/5.0
16, Jan 2025
Bad Auto Loan Experience
Choosing PenFed for an auto loan simply because the rates seemed competitive, the entire experience was a nightmare. The application process far exceeded what was advertised when I started, and I did have to follow up multiples times just to get simple updates on my application, and even after the final approval, I found more hidden fees that were certainly not made clear at this point. To make matters worse, their representatives seemed uninformed when I dialed to clarify. It was very frustrating for me, and I was unable to close the car deal within the time. I have refinanced through another provider, and the contrast in service was shocking. PenFed might work for some, but I can't recommend them for auto loans based on my experience. Their lack of transparency and customer care is a dealbreaker for me.
PenFed Credit Union
Address
PO Box 1432
22313
Alexandria
United States
Website
penfed.org
Email
Telephone
1-800-247-5626
