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English Tea Store

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englishteastore.com
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img 5/5.0 18, Dec 2024

Wonderful Variety of Teas

I was just thrilled with the assortment of teas from English Tea Store. Everything came fresh and very attractively presented. The Earl Grey smelled just wonderful. It shipped promptly, and all processes were smooth. Highly recommended for tea lovers!

img 5/5.0 18, Dec 2024

Great Overall Experience

English Tea Store surpassed my expectations! Teas were yummy, and scones were a treat. Ordering easy, and my package came rather quickly. Will be sure to reorder.

img 4/5.0 18, Dec 2024

Lovely Products, Minor Delay

I loved the unusual blends I ordered from them. It took longer to ship than I had anticipated, but the products were worth waiting for. Very good quality.

img 5/5.0 18, Dec 2024

Perfect Gifts

I've purchased the tea set as a present for my tea-loving friend, and it turned out a big hit! The packaging was great-looking, and the items inside all were of quality. I'd shop here again for presents.

img 4/5.0 18, Dec 2024

Good Variety and Quality

The variety of teas to choose from is great, and from what I have tried, the flavor is very good. Shipping took a little longer than desired, yet overall, still a good experience.

img 5/5.0 18, Dec 2024

Fantastic Customer Service

I had an issue with my order, but customer service resolved it immediately. The teas are amazing, and I appreciated the excellent support.

img 5/5.0 18, Dec 2024

Tea Lover's Paradise

English Tea Store has the best selection of teas I've found online. Everything arrived fresh, and the flavor is unmatched. Will reorder soon.

img 4/5.0 18, Dec 2024

Satisfied with My Purchase

Ordered a few classic teas, and they were fresh and flavorful. Prices are reasonable, though shipping could be a little faster.

img 5/5.0 18, Dec 2024

High-Quality Teas

The teas from English Tea Store are some of the freshest I?ve had. The taste is exceptional, and I?ll definitely be a repeat customer.

img 5/5.0 18, Dec 2024

Perfect for Tea Enthusiasts

I had a great experience with the English Tea Store. Teas are authentically available and fresh. Due to their packaging, they arrive fresh.

img 4/5.0 18, Dec 2024

Reliable Store for Tea

My order arrived in great condition. The teas tasted excellent, though I wish the delivery time was slightly faster.

img 5/5.0 18, Dec 2024

Excellent Selection of Tea

I was impressed with the available variety. Black teas ordered were rich and aromatic. Easy to navigate website.

img 5/5.0 18, Dec 2024

Great for British Teas

Being a British tea aficionado, this store stocks a great range. My order arrived promptly and the teas are really above expectations.

img 4/5.0 18, Dec 2024

Nice Products, Small Delay

I loved the teas I ordered from here, but the shipping took a little longer than expected. Still worth a reorder because of quality.

img 5/5.0 18, Dec 2024

Great Teas, Great Prices

The English Tea Store delivers good quality teas at a reasonable price. I enjoyed all the teas I ordered and will come back for more.

img 5/5.0 18, Dec 2024

Amazing Flavors

Unique and delicious flavors of tea. All fresh. Ordering process was smooth, too. Highly recommended.

img 4/5.0 18, Dec 2024

Fresh and Flavorful

I enjoyed the teas I got, and they were fresh and full of flavor. The delivery was a little slow, but it is understandable considering the quality.

img 5/5.0 18, Dec 2024

Wonderful Variety of Teas

I was just thrilled with the assortment of teas from English Tea Store. Everything came fresh and very attractively presented. The Earl Grey smelled just wonderful. It shipped promptly, and all processes were smooth. Highly recommended for tea lovers!

img 5/5.0 18, Dec 2024

Great Overall Experience

English Tea Store surpassed my expectations! Teas were yummy, and scones were a treat. Ordering easy, and my package came rather quickly. Will be sure to reorder.

img 4/5.0 18, Dec 2024

Lovely Products, Minor Delay

I loved the unusual blends I ordered from them. It took longer to ship than I had anticipated, but the products were worth waiting for. Very good quality.

img 5/5.0 18, Dec 2024

Perfect Gifts

I've purchased the tea set as a present for my tea-loving friend, and it turned out a big hit! The packaging was great-looking, and the items inside all were of quality. I'd shop here again for presents.

img 4/5.0 18, Dec 2024

Good Variety and Quality

The variety of teas to choose from is great, and from what I have tried, the flavor is very good. Shipping took a little longer than desired, yet overall, still a good experience.

img 5/5.0 18, Dec 2024

Fantastic Customer Service

I had an issue with my order, but customer service resolved it immediately. The teas are amazing, and I appreciated the excellent support.

img 5/5.0 18, Dec 2024

Tea Lover's Paradise

English Tea Store has the best selection of teas I've found online. Everything arrived fresh, and the flavor is unmatched. Will reorder soon.

img 4/5.0 18, Dec 2024

Satisfied with My Purchase

Ordered a few classic teas, and they were fresh and flavorful. Prices are reasonable, though shipping could be a little faster.

img 5/5.0 18, Dec 2024

High-Quality Teas

The teas from English Tea Store are some of the freshest I?ve had. The taste is exceptional, and I?ll definitely be a repeat customer.

img 5/5.0 18, Dec 2024

Perfect for Tea Enthusiasts

I had a great experience with the English Tea Store. Teas are authentically available and fresh. Due to their packaging, they arrive fresh.

img 4/5.0 18, Dec 2024

Reliable Store for Tea

My order arrived in great condition. The teas tasted excellent, though I wish the delivery time was slightly faster.

img 5/5.0 18, Dec 2024

Excellent Selection of Tea

I was impressed with the available variety. Black teas ordered were rich and aromatic. Easy to navigate website.

img 5/5.0 18, Dec 2024

Great for British Teas

Being a British tea aficionado, this store stocks a great range. My order arrived promptly and the teas are really above expectations.

img 4/5.0 18, Dec 2024

Nice Products, Small Delay

I loved the teas I ordered from here, but the shipping took a little longer than expected. Still worth a reorder because of quality.

img 5/5.0 18, Dec 2024

Great Teas, Great Prices

The English Tea Store delivers good quality teas at a reasonable price. I enjoyed all the teas I ordered and will come back for more.

img 5/5.0 18, Dec 2024

Amazing Flavors

Unique and delicious flavors of tea. All fresh. Ordering process was smooth, too. Highly recommended.

img 4/5.0 18, Dec 2024

Fresh and Flavorful

I enjoyed the teas I got, and they were fresh and full of flavor. The delivery was a little slow, but it is understandable considering the quality.

img 2/5.0 18, Dec 2024

Damaged Items, Slow Support

I ordered a teapot and several packs of tea. Sadly, the teapot came in broken. The packaging was so fragile, and there was almost no padding inside to keep the items safe. I immediately called their customer service representatives, but it took three days for them to get back to me. After sending in photos of the damage, another week passed before they could process the replacement. While the teas were excellent, the hassle of dealing with broken items and the slow resolution was frustrating. The replacement teapot eventually arrived intact, but the overall experience left me hesitant to order again. A company specializing in delicate items like teapots and glassware should prioritize better packaging and quicker support. Although the products themselves are of good quality, the shipping and customer service experience need improvement. I just hope the company takes this and remedies these issues, because the teas are worth buying if everything comes in one piece.

img 1/5.0 18, Dec 2024

Long Shipping Times

I ordered a gift set two weeks in advance of a birthday and selected standard shipping, which was advertised as 5?7 business days. The package came almost three weeks later, well after the event. In the process of this delay, I contacted their customer service, and all I could get from them was vague responses with no tracking updates. When it finally came, the items were just fine, but the scones were stale, which was a disappointment. I understand occasional shipping delays, but the lack of communication and accountability showed their incompetence. That's not reliability, coming from a store that actually promotes reliability. If they had just communicated the delay sooner, I could have made other arrangements. I really wanted to love this company because the products are unique, but unless they get their logistics and responsiveness of customer service together, I can't recommend them. An avoidably stressful shopping experience.

img 2/5.0 18, Dec 2024

Disappointing Quality Control

My order had a mix of teas, biscuits, and a teapot. The teas were fine, but one of the biscuit tins was dented and the seal had broken. Also, the teapot had a chip in the spout. I reported the issues immediately with photos taken, but did not hear anything until more than a week later. When they finally responded, all they offered was a partial refund of the biscuits' cost and a discount on my next order, not sufficient to make up for the hassle. The shipping box was flimsy, which most likely accounted for the breakage. I do appreciate their effort at recompense, but I really would have preferred that they get it right the first time with some decent packaging and quality checks. It's just such a shame, as I did like the teas, but would think hard about ordering again because of the state that my items arrived in. It felt like it was so clearly an opportunity missed for greater service.

img 1/5.0 18, Dec 2024

Unreliable Stock Availability

I ordered a few teas and some biscuits, to then get an email three days into saying items were out of stock. The e-mail proposed replacements, but none replaced what I wanted. I asked for a partial refund, and this took another week to get back. I find it frustrating and rather misleading that the website inventory does not adjust in real time. Any customer should be able to rely on the fact that what they are ordering is, in fact, in stock. While the teas that I did get were OK, having to revise my order after having paid was frustrating and an inconvenience. That is a shame because it has a good selection, but I will be more or less forced to be very hesitant if the inventory system improves. It's a shame because I was excited to try more of their products, but the overall hassle left a bad impression.

img 2/5.0 18, Dec 2024

Packaging Issues and Delay

My first order from the English Tea Store has been disappointing, to say the least. Teas were packed in flimsy thin boxes with very little packing, to speak of, and resulted in a torn package and spilt contents. Customer service took well over a week to reply, though it did offer replacement; it was inconvenient for me. The replacement package arrived in better condition, but the damage to the first shipment could have been avoided with sturdier packaging. While the teas themselves were good, dealing with the damaged goods and the slow service kind of pushed it aside. For a company selling delicate items, they need to put better emphasis on packing materials. Appreciating the eventual resolution, I say that the process was not necessary to drag out like it did. I want to give them a second chance since the teas are very good, but the frustration of my first order makes me very apprehensive about reordering.

img 1/5.0 18, Dec 2024

Poor Communication

I ordered some tea and biscuits for a holiday gathering, placing my order well in advance. The package did not arrive on time, and my emails to customer service went unanswered for days. When they finally replied, they couldn't give me an estimated delivery date. They then turned up a week after the event, rendering them useless for their intended purpose. If that wasn't bad enough, the packaging was also damaged, and one of the biscuit tins had been dented. The teas tasted OK, but it had been a nightmare. A lot of it would have been improved by clear communication and better packaging. I understand delays happen, but it's not good enough to leave customers in the dark. That's a pity, as I wanted to like this store, but the stress and disappointment have made certain that I will not return. They really need to do much better.

img 2/5.0 18, Dec 2024

Inconsistent Quality

I ordered several times from English Tea Store and found the teas usually good, but not my last order. One item's package was torn, and the tea was not as fresh as it had been. Their response time to complaints was a little slow, and they asked the customer for a partial refund. This did not make sense coming from a store that boasts quality. I hope this was a freak incident, but it also has made me a little skeptical about placing the next order. They must make sure that every order is up to the high standards that they have set. It was frustrating, really, as some of their past deals had gone well, but this order did not. I will give them another try someday, but they must get these issues under control.

img 2/5.0 18, Dec 2024

Not What I Expected

I decided to try out the English Tea Store after hearing good things about it. Unfortunately, my experience didn't live up to the hype. The teas I ordered were okay, though not out of this world, and one of the items was missing in my package. It took a few annoying emails to get the item sent to me. While the teas are decent, the complete lack of attention to detail and super slow response time were disappointing. I expected a seamless shopping experience. It?s unfortunate because the website is easy to use, and they have a good selection, but the execution fell short. I?ll think twice before ordering again, as there are other stores with similar offerings and better service.

img 5/5.0 18, Dec 2024

Wonderful Variety of Teas

I was just thrilled with the assortment of teas from English Tea Store. Everything came fresh and very attractively presented. The Earl Grey smelled just wonderful. It shipped promptly, and all processes were smooth. Highly recommended for tea lovers!

img 5/5.0 18, Dec 2024

Great Overall Experience

English Tea Store surpassed my expectations! Teas were yummy, and scones were a treat. Ordering easy, and my package came rather quickly. Will be sure to reorder.

img 4/5.0 18, Dec 2024

Lovely Products, Minor Delay

I loved the unusual blends I ordered from them. It took longer to ship than I had anticipated, but the products were worth waiting for. Very good quality.

img 5/5.0 18, Dec 2024

Perfect Gifts

I've purchased the tea set as a present for my tea-loving friend, and it turned out a big hit! The packaging was great-looking, and the items inside all were of quality. I'd shop here again for presents.

img 4/5.0 18, Dec 2024

Good Variety and Quality

The variety of teas to choose from is great, and from what I have tried, the flavor is very good. Shipping took a little longer than desired, yet overall, still a good experience.

img 5/5.0 18, Dec 2024

Fantastic Customer Service

I had an issue with my order, but customer service resolved it immediately. The teas are amazing, and I appreciated the excellent support.

img 5/5.0 18, Dec 2024

Tea Lover's Paradise

English Tea Store has the best selection of teas I've found online. Everything arrived fresh, and the flavor is unmatched. Will reorder soon.

img 4/5.0 18, Dec 2024

Satisfied with My Purchase

Ordered a few classic teas, and they were fresh and flavorful. Prices are reasonable, though shipping could be a little faster.

img 5/5.0 18, Dec 2024

High-Quality Teas

The teas from English Tea Store are some of the freshest I?ve had. The taste is exceptional, and I?ll definitely be a repeat customer.

img 5/5.0 18, Dec 2024

Perfect for Tea Enthusiasts

I had a great experience with the English Tea Store. Teas are authentically available and fresh. Due to their packaging, they arrive fresh.

img 4/5.0 18, Dec 2024

Reliable Store for Tea

My order arrived in great condition. The teas tasted excellent, though I wish the delivery time was slightly faster.

img 5/5.0 18, Dec 2024

Excellent Selection of Tea

I was impressed with the available variety. Black teas ordered were rich and aromatic. Easy to navigate website.

img 5/5.0 18, Dec 2024

Great for British Teas

Being a British tea aficionado, this store stocks a great range. My order arrived promptly and the teas are really above expectations.

img 4/5.0 18, Dec 2024

Nice Products, Small Delay

I loved the teas I ordered from here, but the shipping took a little longer than expected. Still worth a reorder because of quality.

img 5/5.0 18, Dec 2024

Great Teas, Great Prices

The English Tea Store delivers good quality teas at a reasonable price. I enjoyed all the teas I ordered and will come back for more.

img 5/5.0 18, Dec 2024

Amazing Flavors

Unique and delicious flavors of tea. All fresh. Ordering process was smooth, too. Highly recommended.

img 4/5.0 18, Dec 2024

Fresh and Flavorful

I enjoyed the teas I got, and they were fresh and full of flavor. The delivery was a little slow, but it is understandable considering the quality.

img 2/5.0 18, Dec 2024

Damaged Items, Slow Support

I ordered a teapot and several packs of tea. Sadly, the teapot came in broken. The packaging was so fragile, and there was almost no padding inside to keep the items safe. I immediately called their customer service representatives, but it took three days for them to get back to me. After sending in photos of the damage, another week passed before they could process the replacement. While the teas were excellent, the hassle of dealing with broken items and the slow resolution was frustrating. The replacement teapot eventually arrived intact, but the overall experience left me hesitant to order again. A company specializing in delicate items like teapots and glassware should prioritize better packaging and quicker support. Although the products themselves are of good quality, the shipping and customer service experience need improvement. I just hope the company takes this and remedies these issues, because the teas are worth buying if everything comes in one piece.

img 1/5.0 18, Dec 2024

Long Shipping Times

I ordered a gift set two weeks in advance of a birthday and selected standard shipping, which was advertised as 5?7 business days. The package came almost three weeks later, well after the event. In the process of this delay, I contacted their customer service, and all I could get from them was vague responses with no tracking updates. When it finally came, the items were just fine, but the scones were stale, which was a disappointment. I understand occasional shipping delays, but the lack of communication and accountability showed their incompetence. That's not reliability, coming from a store that actually promotes reliability. If they had just communicated the delay sooner, I could have made other arrangements. I really wanted to love this company because the products are unique, but unless they get their logistics and responsiveness of customer service together, I can't recommend them. An avoidably stressful shopping experience.

img 2/5.0 18, Dec 2024

Disappointing Quality Control

My order had a mix of teas, biscuits, and a teapot. The teas were fine, but one of the biscuit tins was dented and the seal had broken. Also, the teapot had a chip in the spout. I reported the issues immediately with photos taken, but did not hear anything until more than a week later. When they finally responded, all they offered was a partial refund of the biscuits' cost and a discount on my next order, not sufficient to make up for the hassle. The shipping box was flimsy, which most likely accounted for the breakage. I do appreciate their effort at recompense, but I really would have preferred that they get it right the first time with some decent packaging and quality checks. It's just such a shame, as I did like the teas, but would think hard about ordering again because of the state that my items arrived in. It felt like it was so clearly an opportunity missed for greater service.

img 1/5.0 18, Dec 2024

Unreliable Stock Availability

I ordered a few teas and some biscuits, to then get an email three days into saying items were out of stock. The e-mail proposed replacements, but none replaced what I wanted. I asked for a partial refund, and this took another week to get back. I find it frustrating and rather misleading that the website inventory does not adjust in real time. Any customer should be able to rely on the fact that what they are ordering is, in fact, in stock. While the teas that I did get were OK, having to revise my order after having paid was frustrating and an inconvenience. That is a shame because it has a good selection, but I will be more or less forced to be very hesitant if the inventory system improves. It's a shame because I was excited to try more of their products, but the overall hassle left a bad impression.

img 2/5.0 18, Dec 2024

Packaging Issues and Delay

My first order from the English Tea Store has been disappointing, to say the least. Teas were packed in flimsy thin boxes with very little packing, to speak of, and resulted in a torn package and spilt contents. Customer service took well over a week to reply, though it did offer replacement; it was inconvenient for me. The replacement package arrived in better condition, but the damage to the first shipment could have been avoided with sturdier packaging. While the teas themselves were good, dealing with the damaged goods and the slow service kind of pushed it aside. For a company selling delicate items, they need to put better emphasis on packing materials. Appreciating the eventual resolution, I say that the process was not necessary to drag out like it did. I want to give them a second chance since the teas are very good, but the frustration of my first order makes me very apprehensive about reordering.

img 1/5.0 18, Dec 2024

Poor Communication

I ordered some tea and biscuits for a holiday gathering, placing my order well in advance. The package did not arrive on time, and my emails to customer service went unanswered for days. When they finally replied, they couldn't give me an estimated delivery date. They then turned up a week after the event, rendering them useless for their intended purpose. If that wasn't bad enough, the packaging was also damaged, and one of the biscuit tins had been dented. The teas tasted OK, but it had been a nightmare. A lot of it would have been improved by clear communication and better packaging. I understand delays happen, but it's not good enough to leave customers in the dark. That's a pity, as I wanted to like this store, but the stress and disappointment have made certain that I will not return. They really need to do much better.

img 2/5.0 18, Dec 2024

Inconsistent Quality

I ordered several times from English Tea Store and found the teas usually good, but not my last order. One item's package was torn, and the tea was not as fresh as it had been. Their response time to complaints was a little slow, and they asked the customer for a partial refund. This did not make sense coming from a store that boasts quality. I hope this was a freak incident, but it also has made me a little skeptical about placing the next order. They must make sure that every order is up to the high standards that they have set. It was frustrating, really, as some of their past deals had gone well, but this order did not. I will give them another try someday, but they must get these issues under control.

img 2/5.0 18, Dec 2024

Not What I Expected

I decided to try out the English Tea Store after hearing good things about it. Unfortunately, my experience didn't live up to the hype. The teas I ordered were okay, though not out of this world, and one of the items was missing in my package. It took a few annoying emails to get the item sent to me. While the teas are decent, the complete lack of attention to detail and super slow response time were disappointing. I expected a seamless shopping experience. It?s unfortunate because the website is easy to use, and they have a good selection, but the execution fell short. I?ll think twice before ordering again, as there are other stores with similar offerings and better service.

img 2/5.0 18, Dec 2024

Poor Shipping Experience

My order took longer than expected. I have e-mailed customer service, but the response times were very slow and not helpful. Although the teas themselves were nice, it has been quite frustrating with the delay in shipping and little communication.

img 1/5.0 18, Dec 2024

Wrong Items Sent

I was sent the wrong products in my order. It took customer service several days to finally send the right products. Due to this delay and inconvenience, this was really frustrating, and accuracy in packing was expected.

img 2/5.0 18, Dec 2024

Damaged Goods

My teapot arrived with a noticeable chip that totally ruined the experience. Its packing was flimsy and not suitable for fragile commodities. The teas themselves were fine, but I will think twice before ordering again.

img 1/5.0 18, Dec 2024

Missing Items

One of the teas in my order was not included in the package. It took several emails before the missing item was shipped. Very disappointed due to the lack of attention to detail.

img 2/5.0 18, Dec 2024

Mediocre Teas

Excited to try them, I found that the teas did not have much flavor. None lived up to the reviews I read about them. So disappointed with my first purchase.

img 1/5.0 18, Dec 2024

Slow Customer Service

I encountered a problem with my order, and the response from customer service took over a week. The problem got sorted in the end, but very frustrating due to the slowness of response.

img 2/5.0 18, Dec 2024

Inconsistent Quality

Some of the teas I have ordered were great, while others tasted stale. For the price, I would have expected more consistency in quality. Very disappointed with my purchase.

img 1/5.0 18, Dec 2024

Disappointing Packaging

The packaging was so bad that one of the boxes of tea was crushed, and some of its contents had spilled. Customer service replaced it, but the experience was just not convenient.

img 2/5.0 18, Dec 2024

Teapot Issue

The teapot I had ordered showed scratches on its body, which made it look used. Teas were good, but the condition of the teapot was not satisfying at all.

img 1/5.0 18, Dec 2024

Unreliable Stock

Out of the stock for two items in my order, I was told only after making the payment, and the refund took so much time that dissatisfied me.

img 5/5.0 18, Dec 2024

Wonderful Variety of Teas

I was just thrilled with the assortment of teas from English Tea Store. Everything came fresh and very attractively presented. The Earl Grey smelled just wonderful. It shipped promptly, and all processes were smooth. Highly recommended for tea lovers!

img 5/5.0 18, Dec 2024

Great Overall Experience

English Tea Store surpassed my expectations! Teas were yummy, and scones were a treat. Ordering easy, and my package came rather quickly. Will be sure to reorder.

img 4/5.0 18, Dec 2024

Lovely Products, Minor Delay

I loved the unusual blends I ordered from them. It took longer to ship than I had anticipated, but the products were worth waiting for. Very good quality.

img 5/5.0 18, Dec 2024

Perfect Gifts

I've purchased the tea set as a present for my tea-loving friend, and it turned out a big hit! The packaging was great-looking, and the items inside all were of quality. I'd shop here again for presents.

img 4/5.0 18, Dec 2024

Good Variety and Quality

The variety of teas to choose from is great, and from what I have tried, the flavor is very good. Shipping took a little longer than desired, yet overall, still a good experience.

img 1/5.0 18, Dec 2024

Long Shipping Times

I ordered a gift set two weeks in advance of a birthday and selected standard shipping, which was advertised as 5?7 business days. The package came almost three weeks later, well after the event. In the process of this delay, I contacted their customer service, and all I could get from them was vague responses with no tracking updates. When it finally came, the items were just fine, but the scones were stale, which was a disappointment. I understand occasional shipping delays, but the lack of communication and accountability showed their incompetence. That's not reliability, coming from a store that actually promotes reliability. If they had just communicated the delay sooner, I could have made other arrangements. I really wanted to love this company because the products are unique, but unless they get their logistics and responsiveness of customer service together, I can't recommend them. An avoidably stressful shopping experience.

img 2/5.0 18, Dec 2024

Disappointing Quality Control

My order had a mix of teas, biscuits, and a teapot. The teas were fine, but one of the biscuit tins was dented and the seal had broken. Also, the teapot had a chip in the spout. I reported the issues immediately with photos taken, but did not hear anything until more than a week later. When they finally responded, all they offered was a partial refund of the biscuits' cost and a discount on my next order, not sufficient to make up for the hassle. The shipping box was flimsy, which most likely accounted for the breakage. I do appreciate their effort at recompense, but I really would have preferred that they get it right the first time with some decent packaging and quality checks. It's just such a shame, as I did like the teas, but would think hard about ordering again because of the state that my items arrived in. It felt like it was so clearly an opportunity missed for greater service.

img 1/5.0 18, Dec 2024

Unreliable Stock Availability

I ordered a few teas and some biscuits, to then get an email three days into saying items were out of stock. The e-mail proposed replacements, but none replaced what I wanted. I asked for a partial refund, and this took another week to get back. I find it frustrating and rather misleading that the website inventory does not adjust in real time. Any customer should be able to rely on the fact that what they are ordering is, in fact, in stock. While the teas that I did get were OK, having to revise my order after having paid was frustrating and an inconvenience. That is a shame because it has a good selection, but I will be more or less forced to be very hesitant if the inventory system improves. It's a shame because I was excited to try more of their products, but the overall hassle left a bad impression.

img 2/5.0 18, Dec 2024

Packaging Issues and Delay

My first order from the English Tea Store has been disappointing, to say the least. Teas were packed in flimsy thin boxes with very little packing, to speak of, and resulted in a torn package and spilt contents. Customer service took well over a week to reply, though it did offer replacement; it was inconvenient for me. The replacement package arrived in better condition, but the damage to the first shipment could have been avoided with sturdier packaging. While the teas themselves were good, dealing with the damaged goods and the slow service kind of pushed it aside. For a company selling delicate items, they need to put better emphasis on packing materials. Appreciating the eventual resolution, I say that the process was not necessary to drag out like it did. I want to give them a second chance since the teas are very good, but the frustration of my first order makes me very apprehensive about reordering.

img 1/5.0 18, Dec 2024

Poor Communication

I ordered some tea and biscuits for a holiday gathering, placing my order well in advance. The package did not arrive on time, and my emails to customer service went unanswered for days. When they finally replied, they couldn't give me an estimated delivery date. They then turned up a week after the event, rendering them useless for their intended purpose. If that wasn't bad enough, the packaging was also damaged, and one of the biscuit tins had been dented. The teas tasted OK, but it had been a nightmare. A lot of it would have been improved by clear communication and better packaging. I understand delays happen, but it's not good enough to leave customers in the dark. That's a pity, as I wanted to like this store, but the stress and disappointment have made certain that I will not return. They really need to do much better.

img 2/5.0 18, Dec 2024

Inconsistent Quality

I ordered several times from English Tea Store and found the teas usually good, but not my last order. One item's package was torn, and the tea was not as fresh as it had been. Their response time to complaints was a little slow, and they asked the customer for a partial refund. This did not make sense coming from a store that boasts quality. I hope this was a freak incident, but it also has made me a little skeptical about placing the next order. They must make sure that every order is up to the high standards that they have set. It was frustrating, really, as some of their past deals had gone well, but this order did not. I will give them another try someday, but they must get these issues under control.

img 2/5.0 18, Dec 2024

Not What I Expected

I decided to try out the English Tea Store after hearing good things about it. Unfortunately, my experience didn't live up to the hype. The teas I ordered were okay, though not out of this world, and one of the items was missing in my package. It took a few annoying emails to get the item sent to me. While the teas are decent, the complete lack of attention to detail and super slow response time were disappointing. I expected a seamless shopping experience. It?s unfortunate because the website is easy to use, and they have a good selection, but the execution fell short. I?ll think twice before ordering again, as there are other stores with similar offerings and better service.

img 2/5.0 18, Dec 2024

Poor Shipping Experience

My order took longer than expected. I have e-mailed customer service, but the response times were very slow and not helpful. Although the teas themselves were nice, it has been quite frustrating with the delay in shipping and little communication.

English Tea Store

Address
1000 Westinghouse Drive, Suite 1
15672
New Stanton
United States

Website
englishteastore.com

Email
support@onlinestores.com

Telephone

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