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Xoom Global Money Transfer

img 3.1/5.0
img 1/5.0 07, Nov 2024

Total Letdown

Experienced a significant delay in transaction without any proper explanation.


img 1/5.0 03, Nov 2024

Frustrating to Use

Inconsistent service quality, with some transactions going smoothly and others not.


img 5/5.0 31, Oct 2024

Outstanding Support!

I had a very negative experience as my money was held for an unreasonable length of time, and the customer support was ineffective at providing a clear resolution. The overall process was cumbersome and left me feeling unsure about the security of my funds.


img 4/5.0 17, Oct 2024

Great Experience

Quick to respond and easy to use?Xoom has made international transactions painless.


img 5/5.0 13, Oct 2024

Top Notch Service

Expected better from Xoom; the transaction took too long to process.


img 3/5.0 12, Oct 2024

Sometimes Okay

Had a poor experience with both the mobile app and customer support.


img 2/5.0 06, Oct 2024

Rude Support

The service was frustratingly slow, and the customer support was not up to par. The process of resolving my transaction issues was long and unproductive, which is unacceptable for a financial service.


img 4/5.0 25, Sep 2024

Very Satisfied

Never faced an issue; the platform is user-friendly and transactions are quick.


img 5/5.0 09, Sep 2024

Exceptional Service

Customer support needs improvement, lacked clarity and promptness.


img 4/5.0 06, Sep 2024

Good When It Works

Service quality has declined, not as reliable as it used to be.


img 5/5.0 10, Jul 2024

Always a Pleasure

Overall a mediocre experience, expected a lot better service.


img 5/5.0 23, Jun 2024

Seamless Transaction

Efficient service with competitive rates, making each transaction smooth.


img 5/5.0 20, Jun 2024

Very Helpful

Transaction fees were higher than expected with no prior warning.


img 3/5.0 16, Jun 2024

Mediocre at Best

The amount of time it took to resolve my issues with Xoom was excessive, and the customer service provided little to no assistance in speeding up the process.


img 4/5.0 10, Jun 2024

Good, but not great

Encountered unexpected fees and slow customer support responses.


img 3/5.0 21, May 2024

Decent, but room for improvement

Poor customer service with slow response times, very disappointing.


img 5/5.0 15, May 2024

Excellent Service!

Fast processing and friendly customer service make Xoom a top choice.


img 5/5.0 10, May 2024

Highly Recommend

Xoom failed to deliver on its promises of fast and reliable transactions. My experience involved a series of delayed transactions and poor customer support that did not provide timely or helpful responses, making the entire process tedious and stressful.


img 1/5.0 06, May 2024

Not Worth It

Had a negative experience with delayed transaction processing and unhelpful customer support. The overall service did not meet the expectations set by their advertisements.


img 2/5.0 22, Mar 2024

Quite Disappointed

Disappointing experience with delayed responses and unresolved issues.


img 3/5.0 17, Mar 2024

Could Be Better

Reliable and straightforward, I?m always confident using Xoom for my transfers.


img 2/5.0 02, Mar 2024

Not What I Expected

The website is often slow and unresponsive, which complicates transactions.


img 4/5.0 15, Feb 2024

Dependable and Quick

Communication with customer service was frustrating and unproductive.


img 3/5.0 26, Jan 2024

Mixed Feelings

Dealing with Xoom was an arduous process filled with delays, lack of clear communication, and ineffective support. The time and effort spent trying to resolve the issues far outweighed the convenience supposed to be offered by their service.


img 5/5.0 25, Jan 2024

Streamlined and Efficient

Service was less than satisfactory with delays and poor communication.


img 3/5.0 22, Jan 2024

Needs Improvement

The platform is not as user-friendly as claimed, had a tough time navigating.


img 2/5.0 08, Jan 2024

Unreliable and Slow

Confusing process with insufficient support from the customer service team.


img 5/5.0 07, Jan 2024

Definitely Recommend

Found the transaction process to be complex and customer support lacking.


img 4/5.0 03, Jan 2024

Reliable Service

I am extremely disappointed with Xoom's services. The transaction was delayed without any prior notification, and the customer service was not only slow but also unable to resolve the issues effectively. This has caused significant inconvenience and I am reconsidering using this service in the future.


img 4/5.0 18, Dec 2023

Satisfied Customer

Delayed transactions and no real-time updates make it hard to rely on Xoom.


img 1/5.0 09, Dec 2023

Very Dissatisfied

Despite multiple attempts to rectify a transaction error, Xoom?s customer service was continuously unhelpful and often unresponsive. This lack of competent support and the recurring issues have seriously impacted my trust in their service.


img 3/5.0 24, Nov 2023

Moderately Satisfied

Service was cumbersome and the resolution of issues took too long.


img 5/5.0 20, Nov 2023

Always Reliable

Transaction was slower than advertised, causing inconvenience and frustration.


img 5/5.0 09, Nov 2023

Quick and Easy

Unfortunately, my experience was marred by slow transaction speeds and a lack of clear communication from customer support, leading to a frustrating experience overall. I had to contact them multiple times for a single transaction, and each time, the response was slow and unhelpful.


img 2/5.0 07, Nov 2023

Not as Advertised

The repeated delays and lack of accountability from Xoom?s customer service have been a major source of frustration. Each interaction left me more disillusioned with their service, questioning the reliability of using Xoom for future transactions.


img 2/5.0 04, Nov 2023

Failed to Deliver

Xoom?s service was below average with frequent delays in transactions and a customer support team that was difficult to communicate with effectively.


img 1/5.0 31, Oct 2023

Appalling Service

I was disappointed with both the transaction speed and the level of customer service provided. The lack of timely responses and resolution to my issues has made me reconsider using Xoom in the future.


img 3/5.0 25, Oct 2023

Could Improve

Customer service was hard to reach and not very accommodating.


img 1/5.0 21, Oct 2023

Terrible Experience

A hassle-free way to send money abroad, always dependable and quick.


img 3/5.0 14, Oct 2023

Okay, but expected more

Excellent customer service, always solving issues promptly and courteously.


img 2/5.0 08, Oct 2023

Disappointing Service

Consistently good service, with transactions handled professionally and swiftly.


img 1/5.0 06, Aug 2023

Never Using Again

Expected more based on their promises, but the service was underwhelming.


img 1/5.0 31, Jul 2023

Horrible Customer Service

Had issues with multiple transactions, customer service was not helpful.


img 2/5.0 26, Jun 2023

Poor Customer Support

The service was fraught with issues from slow processing times to unresponsive customer service. My attempts to resolve the problems were met with indifference, which is incredibly frustrating when dealing with sensitive financial transactions.


img 5/5.0 22, Jun 2023

Excellent for Sending Money

Frequent technical issues with the app and slow resolution times.


img 1/5.0 21, Jun 2023

Worst Experience Ever

I am unhappy with the service provided by Xoom. The transaction process is overly complicated and the customer support is lacking in both speed and efficacy. It seems there is a disconnect between what is advertised and the actual service delivered.


img 1/5.0 26, May 2023

Won't use again

User-friendly interface with straightforward processes and quick transfers.


img 2/5.0 21, May 2023

Confusing Process

Misleading information about fees and transaction times from Xoom.


img 3/5.0 09, May 2023

Average Service

My transaction was stuck for days without any update from Xoom, and when I tried to reach out to customer service, I received generic responses that did not address my concerns. This lack of proper customer care and transparency is unacceptable.


img 2/5.0 28, Apr 2023

Below expectations

Smooth and efficient, Xoom takes the stress out of sending money overseas.


Xoom Global Money Transfer

Established in 2001, Xoom has emerged as a prominent online money transfer provider in the US, renowned for its dependability and security. Xoom makes sending money abroad easier by enabling transactions via its mobile-friendly website, m.xoom.com, from the comfort of your home or while on the go. Consumers can send money with ease and enjoy quick and safe processing by using their credit or debit card or bank account. Because it offers consumers the convenience of handling international payments without sacrificing security, Xoom is a great option for individuals who frequently need to send money overseas.

Address
425 Market St.
94105
San Francisco
United States

Website
xoom.com

Email
help.xoom.com

Telephone
(877) 815-1531

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