We Respect Your Privacy

This policy outlines your privacy rights and explains how we gather, use, share, transfer, and store your data.

Key Terms Used in This Policy

When we refer to "ScamReviewer", "we", "our", or "us", we are referring to ScamReviewer, the entity responsible for processing your data.

"Website," "platform," or "service" refers to all ScamReviewer websites, apps, and related services.

Third-Party Websites

Our platform may include links to external sites, but this does not imply that we endorse those websites. We encourage you to review their privacy policies, as their data collection and handling practices may differ from ours.

Open Platform

As an open platform, any review you post and your ScamReviewer profile will be publicly visible. Anyone visiting our platform can view your reviews, your location, and any related photos or videos. If you're a business user responding to a review, your reply will also be visible. Keep in mind that depending on the information you share and your username, you may or may not remain anonymous.

Types of Personal Data We Collect

Personal data refers to any information that can identify an individual. When you create a ScamReviewer account, write a review, create a business profile, or use our platform, we may collect and process the following types of personal data:

Contact Details: Your name, email address, and any other contact information you provide.
Device and Location Info: IP address, browser type, language settings, time zone, and location data.
User Account Info: Username, password, profile picture, location, and preferred language.
Business Account Info: Company name, domain, and any information you add to your business profile, such as service details.
Usage and Profiling Info: Your interaction history with ScamReviewer, including search activity, site usage, and engagement with emails, including how long you stay on our platform, which features you use, and which emails you open.
Review and Rating Info: Information about the businesses, products, or services you've reviewed, including content, star ratings, and any photos or videos attached to your review.
Review Activity: The date of your review submission, edits, or deletions, and any reference numbers provided.
Verification Data: Information about whether your user account or business domain is verified, including the data submitted during verification.
Question Information: Details about questions you ask on a business’s website, including product details and the business’s response.
Request Info Tool: When using our "Request Information" tool, businesses may ask for more details from you, including your name, phone number, email, and reference ID.
Preferences Data: Your selected preferences are associated with your account, including consent for marketing and cookies settings.
Communication Data: Information from communications you send us, such as feedback, help requests, or queries, along with metadata like date and time.
Social Media Data: If you connect your ScamReviewer profile with social media, we may collect information like your name, email, and profile photo from those platforms.
Chrome Extension Data: If you use our Chrome extension, we collect session IDs, usage data, and device/browser details.

How We Collect Personal Data?

We primarily gather personal data directly from you when you create an account, leave reviews, or engage with our services. We also receive data from third parties, such as when you sign up using a social media account like Facebook or when businesses provide your details for review invitations. Additionally, we automatically collect data from your device, such as IP addresses, device settings, and usage interactions.

Who is Responsible for Your Data?

If you've received invitations to write reviews on ScamReviewer from businesses using our services, or from us on their behalf, those businesses act as the data controllers for those invitations and any related personal data. If you have any questions about such invitations or wish to exercise your rights regarding this data, please contact the relevant businesses directly, as we cannot assist with this.

For all other personal data associated with our platform, such as when you create an account, submit a review, or provide a response, ScamReviewer A/S is the data controller.

Why and How We Use Your Data?

We may use your data for several purposes, including but not limited to:

Providing Services: Displaying your reviews, granting access to your user account, and providing access to your business account (if applicable) and our platform.
User Identification: Recognizing you as a registered user when you log in or revisit our platform.
Platform Improvement: Enhancing our platform and services to better serve you.
Customer Service: Responding to your questions, and feedback, and providing support.
Marketing Communications: Sending you newsletters and updates based on your preferences.
Business Operations: Conducting data analysis, fraud monitoring, product development, performance reviews of promotional campaigns, and operating our business.
Compliance & Legal Obligations: Fulfilling legal duties and defending against legal claims, including when required by law, court orders, or regulatory bodies.

If you have a ScamReviewer user account, we may also use your data for:

Review Authenticity: Verifying the legitimacy of your reviews.
Review Invitations: Encouraging you to leave additional reviews.
Business Communication: Passing messages from the businesses you’ve reviewed or from those that invited you to leave feedback.
Flagging Issues: Contacting you if your review is flagged and asking for additional documentation if needed.

If you have a business account, we will use your data to:

Review Notifications: Inform you when reviews are posted about your company or products.
Verification of Replies: Ensuring the legitimacy of responses you post to reviews.
User Feedback: Notifies you when users provide feedback on your replies to reviews.

Additionally, we may use your data in other ways for which we will provide specific notice at the time of collection.

Legal Grounds for Processing Personal Data

We process your data for various legal reasons, including:

Contractual Obligations: To fulfill our contract with you or your company.
Legal Rights and Compliance: To exercise or comply with legal obligations, such as operating an online review platform.
Legitimate Business Interests: Processing data in connection with business operations, provided it does not unfairly impact your rights or freedoms.
Public Interest: To perform tasks in the public interest.
Legal Claims: To establish, exercise, or defend legal claims.

If we process your data based on consent (e.g., subscribing to newsletters or accepting certain cookies), you can withdraw consent at any time. However, we may still process your data on other legal grounds as described above.

Who Can Access Your Data?

When you write a review, your data is shared publicly on ScamReviewer:

Public Profile: Other users can see your username, location (country), reviews, product photos/videos, and other public details.
Social Network Data: If you connect your ScamReviewer account to a social media profile, data like your name, profile picture, and location from that network may be used to identify you on ScamReviewer.
Anonymity Considerations: If you use a pseudonym, data from social networks could still identify you, especially if shared publicly.
For business accounts: When creating a business profile, your company’s details, such as name, address, and domain, are shared publicly. Similarly, responses to user reviews are visible to other ScamReviewer users.

Sharing Your Personal Data with Third Parties

ScamReviewer shares reviews and user profiles with third-party services to increase visibility, including search engines (e.g., Google, Bing) and businesses you reviewed. These third parties may display your reviews and responses on their platforms to broaden their reach.

How Long Do We Keep Your Personal Data?

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. This duration depends on factors such as the reason for collection, any ongoing legal obligations, or our legitimate business interests. Once we no longer have a valid reason to store your data, we will either delete it or anonymize it so that it no longer identifies you. You have the right to delete your data or request us to do so at any time (see ‘Your Rights’ below).

Retention of Reviews and Account Information

Personal data you provide, including your reviews, will be kept for as long as you have an active ScamReviewer account, or as long as necessary to provide you with our services. If you decide to delete your ScamReviewer account, we will retain a log containing your name, email address, and the date of account deletion for a period of three years.

In certain situations, even if you delete your ScamReviewer account, we may still retain some information as required by law or to serve legitimate business interests. These reasons may include security, fraud prevention, platform abuse, legal or regulatory compliance, and defending our business interests.

Retention of Data from Review Invitations

Personal data we receive from companies using our automated services to send you review invitations will be retained for three years.

How Do We Protect Your Personal Data?

We prioritize the security of your personal data and employ a variety of organizational, technical, and administrative measures to safeguard it. Our systems are regularly audited for vulnerabilities. However, as the internet is not a fully secure environment, we cannot guarantee the security of the information you send to us. Emails sent via our platform may not be encrypted, so we advise against sending confidential information via email.

We continually improve our security practices and will update this information as our security measures evolve.

Do We Use Cookies?

Yes, we use cookies and similar technologies to deliver, optimize, personalize, and analyze our services, as well as for advertising purposes.

We use a mix of cookies and other technologies (e.g., pixels, tracking codes) to gather information in line with the purposes outlined in this policy.

What Is a Cookie?

A cookie is a small text file stored on your device via your web browser at the request of the websites or apps you use. Cookies store data like your preferences and settings, which help us provide a more personalized and consistent experience. We also use cookies to track experiments or new features and measure how they perform.

Cookies may be set by us, third parties we partner with, or independent third parties (e.g., advertisers).

What Are Pixels?

Pixels are small, transparent image files embedded in web pages or emails that help us track your interactions with our services, including marketing communications.

What Are Tracking Codes?

Tracking codes are snippets of code embedded in web pages to track actions like visits and user interactions. We use them to understand how you interact with our platform, the ads you view, and your general usage of our services.

Your Rights

If you have a ScamReviewer account, you can access, edit, download, or delete your personal data at any time by logging into your account. You can also manage your email subscription preferences.

You have various rights regarding your personal data, though these rights may be limited in some cases, such as when fulfilling your request could reveal personal data about someone else or when we are legally required to retain certain information. If you have unresolved concerns, you can file a complaint with a data protection authority. For more details, please visit the Privacy section of our Support Center.

Access and Download Your Personal Data

If you have a ScamReviewer account, you can log in to access and download your personal data, including your reviews. If you have a business account or don’t have an account, you can email info@scamreviewer.com to request details about your personal data.

Correction and Deletion of Personal Data

If any personal data we hold about you is incorrect, outdated, or misleading, or if you no longer wish to appear on the platform, you can update or delete this data through your ScamReviewer account. Alternatively, you can email info@scamreviewer.com to request that your data be corrected or deleted.

For more information about data deletion, refer to the section titled ‘How Long Do We Keep Your Data?’

Other Rights

In addition to the rights mentioned above, you have the right to object to the processing of your data and to request a restriction on its processing, particularly if we don’t need to process it for contractual or legal purposes (e.g., for direct marketing).

If you have consented to the processing of your data, you may withdraw that consent at any time, either by using the relevant functionality in the product feature or by contacting us. Withdrawing consent will not affect any data processing that has already occurred.

U.S. Privacy Rights

This section outlines additional rights for consumers in the U.S. under state data protection and privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the Virginia Consumer Data Privacy Act (VCDPA) (collectively referred to as the “U.S. Privacy Laws”).

For more details on the personal data we collect and its purposes, please refer to the ‘Why and How We Use Your Personal Data’ section above. We share this data with third parties as described in the ‘Who May Access Your Personal Data?’ section.