Moving Up Garage Door Company
2.98/5.0
1/5.0
23, Apr 2024
Felt Like a Rip-Off
Hiring Moving Up Garage Door Company was a mistake I won?t repeat. They gave me a reasonable estimate at first, but when the technician arrived, the price suddenly went up because of ?extra parts? they claimed were necessary. I didn?t have much choice since my garage door wouldn?t open, but I felt pressured into paying far more than expected. The repair itself was poorly done, and my garage door stopped working properly after just a month. When I asked about a warranty or follow-up, they brushed me off and demanded additional payment for another visit. It felt like they were taking advantage of people in tough situations. I regret trusting them and spending so much money for such little value. If you?re considering them for repairs, I?d strongly suggest looking at other companies that actually care about doing the job right.
2/5.0
20, Apr 2024
Communication Was Terrible
I tried to give Moving Up Garage Door Company the benefit of the doubt, but their lack of communication made the entire experience stressful. They gave me a four-hour arrival window, and no one showed up until late evening. When the technician finally came, he didn?t explain much and just went ahead with the repair. The bill was more than expected, and when I asked for clarification, the office never returned my calls. The work itself wasn?t great either because the garage door was making squeaking noises within a week. Getting them to come back for adjustments was another battle. Their office staff was rude and dismissive, making me feel like I was the problem for asking questions. Overall, I can?t recommend them because they don?t value customer time or satisfaction. I had to hire another company to finish the job. Very disappointing experience.
1/5.0
17, Apr 2024
They Don?t Stand by Their Work
One of the most frustrating experiences I?ve had with a service company was with Moving Up Garage Door Company. The technician seemed polite enough at first, but the repair job was sloppy. My garage door worked for maybe two weeks before breaking down again. When I called to explain, they told me it would be a ?different service call? and charged me again. I felt scammed, honestly. If the repair had been done properly in the first place, there wouldn?t have been a second problem so soon. On top of that, the customer service staff seemed more interested in rushing me off the phone than actually resolving the issue. Spending so much money on poor service is incredibly frustrating. I?d strongly recommend finding another company that actually stands behind its work. This experience was a total waste of money and time.
2/5.0
14, Apr 2024
Unreliable and Costly
Moving Up Garage Door Company left me really unsatisfied with their service. The first issue was punctuality; the technician arrived much later than scheduled, and I had to keep following up just to know if someone was even coming. When he finally showed up, he spent barely any time checking the problem before giving me a high estimate. Since my door was stuck, I had no choice but to agree. The repair seemed rushed, and within two weeks, my garage door was already acting up again. When I called them back, they said it would be a new charge to check the issue again, which made me feel completely taken advantage of. Their prices are high, and the quality doesn?t match. It?s really disappointing because you?d expect better professionalism from a service company. I can?t recommend them to anyone looking for dependable work.
1/5.0
11, Apr 2024
Disappointing Experience
I called Moving Up Garage Door Company hoping for a quick and professional repair, but instead, it turned into a headache. The technician who came was not only late but also seemed completely uninterested in the job. He barely explained what he was doing and charged me for additional parts without asking my permission first. When I questioned the bill, the office staff became defensive and unhelpful. The door worked for a short time, but within a month, the same issue reappeared. I called them again, and instead of standing by their work, they tried to sell me a whole new system. It felt like they were pushing for unnecessary expenses rather than solving the real problem. The lack of professionalism and customer service was disappointing. I wish I had done more research before hiring them. Definitely not a company I?d recommend to anyone.
2/5.0
08, Apr 2024
Delayed and Frustrating
The biggest problem I had with Moving Up Garage Door Company was their lack of punctuality and communication. They gave me a time window for the technician to arrive, but he didn?t show up until three hours later. No phone call, no update, nothing. When he finally arrived, he seemed rushed and didn?t explain the repair process at all. He replaced a spring, but the garage door continued to make loud noises afterward. I reached out to the office for a follow-up, and the staff was dismissive, almost rude, saying it wasn?t their responsibility anymore. I felt like I was brushed off after already paying a hefty bill. Their lack of accountability and customer care really stood out to me. Honestly, there are many other companies out there that value their customers more. I wouldn?t recommend wasting your time or money here.
1/5.0
05, Apr 2024
Wouldn?t Recommend
I don?t normally leave reviews, but I felt like I had to after my experience with Moving Up Garage Door Company. From start to finish, the service was unprofessional. The technician showed up late, didn?t seem prepared, and spent most of the time on his phone instead of working. When the repair was finally done, my garage door still wasn?t functioning properly. I called the company back, and instead of apologizing or fixing the issue at no charge, they insisted I would need to pay again for a ?different issue.? It?s clear they didn?t care about customer satisfaction at all. I ended up spending even more money with another repair company to finally get the problem resolved. It was a complete waste of time and money, and I would strongly suggest avoiding them if you want dependable garage door service.
2/5.0
02, Apr 2024
Not Happy With the Work
I hired Moving Up Garage Door Company after seeing some decent reviews, but my personal experience was far from good. The technician who came to my home seemed in a rush the entire time and didn?t bother to explain what he was doing. He replaced a part but didn?t test the system properly. That same evening, my garage door jammed again. When I tried calling the company, I had to wait days just to get a response, and by then I had already called another company to fix what they couldn?t. The service felt careless, and for the price I paid, I expected much better. It?s frustrating to deal with a company that doesn?t take accountability. I don?t usually leave reviews, but I want to warn others before they spend their hard-earned money here. Overall, very disappointing service and professionalism.
1/5.0
30, Mar 2024
Very Poor Service
My experience with Moving Up Garage Door Company was nothing short of frustrating. First, the technician arrived more than an hour late without even calling to let me know. Then he seemed unsure about what exactly needed fixing and kept going back and forth. The whole repair process took longer than necessary, and he left without properly cleaning up after himself. Even worse, within a few days of the repair, my garage door started having issues again. When I reached out to their customer service, they said it would cost extra for a follow-up visit, which I found ridiculous since the issue was clearly the result of poor workmanship. It feels like they care more about squeezing extra money out of customers than actually providing quality service. I regret choosing them and will definitely look for another company in the future.
2/5.0
27, Mar 2024
Overpriced and Not Worth It
I honestly regret calling Moving Up Garage Door Company. The technician showed up late and then quoted me almost double what another company had estimated for the same repair. I went ahead because my door was stuck, but the quality of the work wasn?t impressive either. It?s been only a few weeks, and the door already makes strange noises. When I called them back, they tried to charge me again for what they should have fixed properly the first time. It feels like they just wanted to rush the job and collect the payment instead of ensuring good service. For the money I spent, I expected a longer-lasting fix. I wouldn?t recommend them if you?re looking for reliable or reasonably priced garage door repairs. The experience left me frustrated and disappointed overall.
1/5.0
24, Mar 2024
Very unprofessional experience
From start to finish, this was one of the most unprofessional experiences I?ve had. Late arrival, rude customer service, and an inflated bill at the end. When I questioned the charges, they brushed me off and told me it was standard. Nothing about this company made me feel like they cared about their customers. Definitely not recommending them.
2/5.0
21, Mar 2024
Technician seemed untrained
The technician who came out didn?t seem very experienced. He struggled with the repair, kept second-guessing himself, and even asked me to help hold things. Not exactly what I expected from a professional service. The door works, but I don?t feel confident it was done correctly. I wouldn?t use them again based on this experience.
1/5.0
18, Mar 2024
Left the job incomplete
Moving Up started the repair but didn?t finish because they ?didn?t have the part.? I was told someone would come back within a few days, but no one ever did. I kept calling, but it was excuse after excuse. Eventually, I had to hire someone else. Paying for a job that never got done feels incredibly unfair.
2/5.0
15, Mar 2024
Long wait times
I had to wait almost an entire day for them to arrive, even though I had a scheduled appointment. They gave me a four-hour window, and then showed up three hours after that window ended. No courtesy call, no apology. The repair itself was average, but the lack of respect for my time was very frustrating.
1/5.0
12, Mar 2024
Felt scammed
I honestly feel like I got scammed. The technician replaced parts I wasn?t even sure needed replacing, and I was charged hundreds of dollars. When I asked for an explanation, he was vague and just kept saying it was ?necessary.? The door is still making noise, so I don?t think the real issue was ever fixed. I regret calling them.
2/5.0
09, Mar 2024
Poor scheduling system
Scheduling with this company was a nightmare. I had to wait almost two weeks for an appointment, and then on the day of service, they rescheduled last minute. When the technician finally came, the job was fine, but the inconvenience of waiting so long and rearranging my plans made it frustrating. For the price they charge, I expected better organization.
1/5.0
06, Mar 2024
Didn?t solve the problem
I hired Moving Up because my garage door was getting stuck halfway. The technician said it was the springs, so he replaced them. The very next day, the same issue happened again. I called them back, but they wanted to charge another service fee. I felt like they just guessed at the problem instead of fixing it properly. Very disappointing.
2/5.0
03, Mar 2024
Too expensive for what you get
The service itself was okay, but the price was ridiculous. For the amount I paid, I expected top-quality work and customer care. Instead, it felt rushed and average at best. When I compared with another company afterward, I realized I paid nearly double what I should have. I hate feeling like I overpaid for something so basic. Not worth it.
1/5.0
29, Feb 2024
Misleading warranty
They told me the repair would come with a warranty, but when the same issue happened again, they refused to honor it. They said the problem wasn?t ?covered? even though it was the exact same issue I had before. This feels misleading and unfair. If you?re going to advertise a warranty, it should actually protect the customer. I feel like I got scammed.
2/5.0
26, Feb 2024
Technician was careless
The technician who worked on my garage door wasn?t very careful. He left dirty fingerprints on the walls and a mess on the floor. It seemed like he was rushing through the job. While the door was fixed, I was disappointed by the lack of respect for my home. When you?re paying for a service, you expect professionalism, not sloppy work and cleanup left for you.
1/5.0
23, Feb 2024
Never came back to finish
I had a really bad experience with Moving Up. They came out and started the job but didn?t have the right part. The technician promised to come back the next day, but no one ever showed up. I called their office multiple times, and each time I was told someone would get back to me. It?s been over a month, and I?m still waiting. I ended up calling a different company to finish the job. Complete waste of time and money.
2/5.0
20, Feb 2024
Took too long to finish
I scheduled a simple repair, and it ended up taking over three hours. The technician kept leaving to grab things from his truck, and at one point he even took a personal phone call in the middle of the job. I still got billed for the entire time, which I don?t think was fair. The work was done eventually, but I felt it could?ve been much quicker and more efficient. I lost half my day waiting for something that should have been fast.
1/5.0
17, Feb 2024
Hidden fees everywhere
This company quotes you one price on the phone but surprises you with a much higher bill when the job is finished. They added service charges, disposal fees, and labor costs that weren?t mentioned beforehand. When I questioned the technician, he just shrugged and said it was ?company policy.? I hate feeling like I?m being tricked. The door works now, but the lack of transparency made the whole experience negative. I won?t be recommending them to anyone.
2/5.0
14, Feb 2024
Work didn?t last long
At first, the repair seemed fine. The garage door was working again, and I thought the job was done well. But within just two months, the same problem came back. When I contacted Moving Up, they told me it would be another service fee to have someone come look at it again. I already paid a lot the first time, and now they wanted even more without taking responsibility. A repair should last more than a couple of months. I feel cheated and won?t be calling them again.
1/5.0
11, Feb 2024
Felt pressured to spend more
The technician who came to my house made me feel very uncomfortable. He insisted that I needed additional parts and upgrades, even though I only called for a broken cable. Every time I questioned him, he kept repeating that it was ?for safety? and that I shouldn?t risk it. In the end, I spent way more than I intended. I later found out from another company that half the repairs weren?t even urgent. It felt like I was manipulated into spending money. Not a trustworthy experience at all, and I won?t use them again.
2/5.0
08, Feb 2024
Delayed appointment and poor follow-up
I scheduled an appointment with Moving Up, but the technician didn?t show up at the promised time. I had to call the office twice to find out where he was. He finally arrived three hours late with no real explanation. After the repair, I noticed issues and called them back. They promised a follow-up visit but never came. I?m left with a garage door that doesn?t work smoothly and wasted money. Their lack of responsibility and poor follow-through left me really disappointed. I expected better accountability from a company that charges premium prices.
1/5.0
05, Feb 2024
Rude customer service
The worst part of my experience was the customer service. I called their office to clarify charges on my invoice, and the representative was extremely rude and dismissive. They acted like my concerns didn?t matter and just wanted me off the phone. It?s one thing for a repair to be expensive, but when you add bad attitudes on top, it?s unacceptable. The door itself was repaired, but the way they treat customers makes it impossible for me to recommend them. I felt like just a number and not a customer who deserved respect.
2/5.0
02, Feb 2024
Technician seemed unprepared
My garage door stopped working, so I called Moving Up. The technician arrived late and without some of the tools he needed, so he had to go back to his truck multiple times. The repair took much longer than it should have, and I got billed for the time anyway. The whole process felt disorganized, and I didn?t feel like a valued customer. The door is working now, but I?m not sure for how long. It wasn?t the smooth, professional experience I expected. For the cost, I think I could have received better service elsewhere.
1/5.0
30, Jan 2024
Overpriced for basic work
Honestly, I regret hiring Moving Up Garage Door Company. They charged way too much for a simple spring replacement. I checked later with another company, and their quote was almost half the price. The technician also tried to upsell me on additional repairs that weren?t even necessary. It felt like they were taking advantage of someone who doesn?t know much about garage doors. The work itself was fine, but paying such a high price left a bad taste in my mouth. I wouldn?t call them again, and I?d advise others to shop around first before committing. Definitely not worth the money spent.
2/5.0
27, Jan 2024
Poor communication throughout
I had a really frustrating experience with this company. From the start, communication was poor. The technician showed up late without calling, and when he finally arrived, he seemed rushed and uninterested in explaining what was wrong with my garage door. They quoted me one price on the phone, but the final bill was almost double, with added fees I didn?t expect. I felt pressured to pay on the spot, even though I wasn?t satisfied with the service. My door works, but it makes strange noises now, and I don?t have confidence it will last. For the price, I expected better professionalism and clear communication. Disappointing experience overall.
5/5.0
24, Jan 2024
Reliable and Trustworthy Service
Moving Up Garage Door Company was recommended to me by a neighbor, and I?m glad I listened. I needed a new opener installed, and their team made the process simple. The technician arrived on time, brought everything needed, and installed the opener in less than an hour. He programmed the remote, showed me how to use the new system, and even tested it several times to make sure it was working properly. I was impressed with his professionalism and attention to detail. He also gave me helpful tips on maintenance, which I appreciated. The price was fair and exactly what they quoted?no extra fees or hidden charges. The whole experience left me feeling confident in their service. My garage door now works flawlessly, and I?ll definitely recommend them to anyone looking for reliable, trustworthy garage door repairs or installations. A truly great company to work with.
5/5.0
21, Jan 2024
Stress-Free Garage Door Repair
I was worried about having to deal with garage door repairs, but Moving Up Garage Door Company made the whole experience stress-free. From booking the appointment to the technician?s visit, everything was handled professionally. The technician called before arriving, showed up exactly on time, and quickly diagnosed the issue with my garage door sensor. He replaced it and made adjustments to the alignment. The process was smooth, and he explained everything along the way. I also appreciated the fact that he tested the system multiple times before leaving to ensure it worked properly. The service fee was reasonable, and there were no surprise costs. What I loved most was how professional and friendly the technician was?it made the entire process much easier. My garage door is now functioning perfectly, and I feel confident it will last a long time. Highly recommended company.
5/5.0
18, Jan 2024
Great Value and Service
Moving Up Garage Door Company exceeded my expectations. My garage door was very old, and I was unsure if it could even be repaired. The technician came on time and inspected it thoroughly. He explained that while a new door would be ideal, he could fix the current one to last me a few more years, which was a relief financially. He replaced the springs, tightened the tracks, and ensured the opener worked properly. The repair was done quickly but not rushed. He even cleaned up the work area when finished. The best part was the honesty?he gave me options without pushing me toward the most expensive solution. The price was much lower than I expected, considering the amount of work done. My garage door now runs smoothly, and I?m very pleased. This company is definitely one I can trust and recommend.
5/5.0
15, Jan 2024
Excellent Customer Experience
I highly recommend Moving Up Garage Door Company for anyone in need of repair or installation. My experience with them was nothing but positive. The staff who answered my call were polite and scheduled me right away. The technician who came out was punctual, knowledgeable, and friendly. My issue was that the garage door would not stay closed properly, and he quickly identified a misalignment issue. He made adjustments, tested the door several times, and made sure it worked perfectly before leaving. I appreciated that he explained everything he was doing in simple terms. The price was fair, and there was no pressure to purchase additional services. The overall customer experience was excellent, from start to finish. It?s rare to find a company that values customer satisfaction this much. I?ll definitely recommend them to my family and friends. Very professional and trustworthy service.
5/5.0
12, Jan 2024
Fast Response and Quality Work
Moving Up Garage Door Company really saved me when my garage door got stuck and wouldn?t close late at night. I called them, and they were able to schedule someone for the very next morning, which was a relief. The technician arrived promptly and immediately got to work. He explained that one of the cables had snapped and needed replacement. He not only replaced the cable but also checked the balance of the door and tested the opener. Everything was done efficiently, and I could tell he really knew his job well. What I appreciated most was how he explained things clearly so I could understand. The service charge was reasonable, and I didn?t feel overcharged at all. Since the repair, the door has been operating smoothly, and I no longer have to worry about it getting stuck. I?ll definitely call them again if needed.
5/5.0
09, Jan 2024
Professional and Friendly Technicians
I had such a positive experience with Moving Up Garage Door Company. From the first call, the staff was polite and attentive, making the process stress-free. The technician arrived right on time, greeted me with a smile, and explained what he was going to do. My garage door had a broken spring, which he replaced quickly and efficiently. He also lubricated the moving parts and tightened the bolts to ensure everything was secure. I really liked how friendly and approachable he was?he even gave me tips on maintaining the garage door to extend its lifespan. The service felt very personalized, not rushed at all. The price was affordable, and the quality of the work was top-notch. Since the repair, my garage door has been opening and closing quietly without any issues. I?m truly impressed with their professionalism and would highly recommend them.
5/5.0
06, Jan 2024
Great Service and Affordable Price
My garage door stopped working suddenly, and I needed urgent help. Moving Up Garage Door Company was quick to respond. They had someone available the next morning, and the technician was extremely knowledgeable. He diagnosed the problem with the opener motor and had the replacement part in his truck, which saved a lot of time. He also inspected the springs and cables to make sure everything was in good condition. What stood out to me was the transparency?he explained the repair cost upfront and stuck to it. There were no surprise charges at the end. The repair was completed quickly, and my garage door has been running smoothly ever since. The price was very fair compared to the other company I called. Overall, I?m very happy with the service, and I?ll definitely use them again if I ever need garage door work in the future.
5/5.0
03, Jan 2024
Smooth Installation Experience
We decided to replace our old garage door after years of small repairs, and I?m so glad we went with Moving Up Garage Door Company. The entire process went smoothly from consultation to installation. The technician walked me through the different door options and gave recommendations based on my budget and needs. He was patient and never pushy, which I appreciated. On installation day, the crew arrived right on schedule and worked efficiently. They removed the old door, installed the new one, and set up the opener, all within a few hours. They also made sure to clean up the area before leaving, which shows their professionalism. The new garage door looks great and adds to my home?s curb appeal. It also operates quietly, which is such a big difference from our old one. Overall, this was an excellent experience with a trustworthy company.
5/5.0
31, Dec 2023
Honest and Reliable Company
I had a great experience with Moving Up Garage Door Company. From the first phone call, their customer service was friendly and helpful, making it easy to book an appointment. The technician showed up exactly on time and was very professional throughout the process. My garage door had been making loud noises and getting stuck halfway, which was frustrating. The technician quickly identified the problem and replaced the worn-out rollers. He also did a full inspection to make sure everything else was in good shape. What impressed me most was the honesty?he explained what needed fixing now and what might need attention later, without pressuring me into unnecessary services. The door works smoothly now, and it feels like new. The pricing was fair and competitive. I felt comfortable throughout the entire process. I wouldn?t hesitate to use them again in the future.
5/5.0
28, Dec 2023
Excellent Garage Door Service
Moving Up Garage Door Company was fantastic from start to finish. The scheduling process was easy, and they were able to come out within two days, which was impressive. The technician called ahead, showed up on time, and explained the issue with my garage door in simple terms. He replaced the springs, adjusted the opener, and made sure everything worked smoothly before leaving. What I really appreciated was that he didn?t rush through the job and took the time to answer my questions. The pricing was reasonable compared to other quotes I received, and there were no hidden fees. Everything was upfront and professional. Since the repair, my garage door has been working perfectly, quieter than before, and I feel confident it will last. I would definitely recommend them to anyone needing reliable garage door service. Excellent company overall.
5/5.0
25, Dec 2023
Reliable and Friendly Service
I needed urgent help when my garage door stopped opening, and Moving Up Garage Door Company delivered. They scheduled me the same day and sent a very professional technician. He quickly figured out the issue and repaired it without trying to upsell me anything. He was kind, honest, and very knowledgeable. My garage door works flawlessly now, and I feel relieved knowing I found a company I can rely on.
5/5.0
22, Dec 2023
Great Job Done Right
Moving Up Garage Door Company did a wonderful job repairing my garage door. The technician was right on time, inspected everything thoroughly, and quickly fixed the problem with the motor. He also checked the safety sensors and lubricated the tracks without me even asking. It?s rare to find such care and attention to detail these days. I?m really impressed with their service.
5/5.0
19, Dec 2023
Professional and Affordable
My experience with Moving Up Garage Door Company was outstanding. They were very professional, explained all the repair options, and made sure I understood the costs before starting. The technician was kind, patient, and efficient. Compared to other companies I?ve used, their prices were fair and the quality of work was excellent. My garage door hasn?t worked this well in years. I?ll gladly recommend them to friends and family.
5/5.0
16, Dec 2023
Trustworthy and Reliable
I was nervous about hiring a garage door company since I?ve had poor experiences in the past, but Moving Up Garage Door Company changed that for me. They were transparent, affordable, and treated me with respect. The technician was skilled and got the repair done efficiently without cutting corners. My garage door now opens and closes smoothly, and I feel like I can trust them. Great job overall.
5/5.0
13, Dec 2023
Quick Fix and Friendly Staff
I had a problem with my garage door opener, and Moving Up Garage Door Company helped me right away. The technician came out the same day, explained the issue, and fixed it quickly. What stood out most was how friendly and approachable he was, making sure I understood everything. The door works like new now, and I couldn?t be happier with the service.
5/5.0
10, Dec 2023
Excellent Service Experience
From start to finish, I had an excellent experience with Moving Up Garage Door Company. They were easy to reach by phone, gave me an appointment quickly, and showed up exactly when promised. The technician was skilled, efficient, and very polite. He repaired the track issue in no time and made sure everything worked perfectly. Their professionalism gave me complete confidence. Fantastic company to work with.
5/5.0
07, Dec 2023
Very Satisfied with the Repair
I wasn?t sure what was wrong with my garage door, but Moving Up Garage Door Company quickly diagnosed the issue. They explained it clearly and showed me the worn-out parts before replacing them. The whole job was completed neatly, and they even cleaned up after finishing. I really liked how respectful and honest the technician was. My garage door feels brand new now. Very satisfied with the service and outcome.
5/5.0
04, Dec 2023
Fast Service, Great Results
My garage door spring broke unexpectedly, leaving my car stuck inside. I contacted Moving Up Garage Door Company and they sent someone out the same day. The repair was done in under an hour, and they also checked everything else to make sure it was safe. The technician was very friendly and professional. The whole process was stress-free, and I was very happy with the results. I?ll definitely use them again if needed.
5/5.0
01, Dec 2023
Smooth and Hassle-Free Service
I called Moving Up Garage Door Company after my door wouldn?t close properly. They responded quickly, scheduled me for the next day, and the whole repair process was smooth. The technician was polite and walked me through everything he was doing. The price was reasonable, and I never felt pressured into unnecessary repairs. My garage door is working perfectly now, and I feel relieved knowing it?s secure again. Excellent customer service and reliable work.
5/5.0
28, Nov 2023
Professional Team and Quality Work
I had an amazing experience with Moving Up Garage Door Company. The technicians arrived right on time and were very professional throughout the service. They explained what needed to be fixed, gave me clear pricing upfront, and finished the work quicker than I expected. My garage door now runs smoothly and makes no noise at all. I really appreciate the attention to detail and care they put into their work. Highly recommended if you want quality service without any hassle.
3/5.0
25, Nov 2023
Service was bland
Technician wasn?t rude, but he also wasn?t friendly. The repair got done, but no explanation, no effort to connect, nothing. Just very bland service. For the amount I paid, I thought they?d at least put in some effort to make sure the customer feels taken care of.
2/5.0
22, Nov 2023
Repeat issue
The door worked for a week, then started acting up again. Called them back and was told it would be another service fee. Really frustrating since it was the same exact problem. Felt like they didn?t fix it properly the first time and just want to charge again.
3/5.0
19, Nov 2023
Nothing special
Everything about the service was just ?meh.? The door works now, but the tech wasn?t very professional, didn?t explain much, and didn?t seem to care. For the money I paid, I expected better. Nothing went terribly wrong, but nothing went great either. Overall just a very forgettable experience.
2/5.0
16, Nov 2023
Didn?t call back
After the repair, the door started squeaking again. I tried calling them multiple times for advice or a follow-up, but no one ever called me back. That?s just bad service. The initial repair was okay, but the lack of support afterward really ruined the whole experience for me.
3/5.0
13, Nov 2023
Basic service
The garage door is fixed, but the whole experience was very basic. No friendliness, no advice, just a quick fix and gone. Nothing terrible, but not impressive either. If you want bare-minimum service, this is fine. If you expect more effort and communication, you?ll be disappointed like I was.
2/5.0
10, Nov 2023
Messy and careless
The technician left grease marks on the garage door and tools on the floor. I had to clean up after him. The door works now, but I shouldn?t have to deal with that mess after paying for professional service. Shows a lack of care and professionalism that I didn?t appreciate.
3/5.0
07, Nov 2023
Not worth the price
The garage door works now, but for what I paid, I honestly don?t think it was worth it. The job seemed simple and quick, yet the bill was really high. Technician wasn?t rude, but also didn?t go out of his way to explain anything. Felt like overpriced average service.
2/5.0
04, Nov 2023
Poor scheduling
The window they gave me was between 9 and 11, but the tech didn?t show up until almost 2. No call, no update, nothing. That kind of scheduling is just disrespectful of people?s time. The repair itself was okay, but the whole experience was frustrating because of the poor timing.
3/5.0
01, Nov 2023
Not very friendly
The technician got the job done but wasn?t friendly at all. Barely spoke to me, didn?t explain what was wrong, and just rushed through everything. The repair worked, but the overall service felt cold. I expect at least a little professionalism and communication. Won?t be recommending them anytime soon.
2/5.0
29, Oct 2023
Didn?t solve problem
They came out, replaced something, and left. Next morning the garage still wouldn?t open properly. Called them back and they wanted to charge me again. That?s ridiculous for the same issue. I?m not happy at all with paying twice for something that should?ve been fixed right the first time.
3/5.0
26, Oct 2023
Too slow
Took over two weeks just to get someone scheduled. By the time they came, the repair itself was fine, but I was frustrated with the wait. Other companies offered sooner slots, so I?ll probably try them instead next time. Nothing terrible about the work, just way too slow overall.
2/5.0
23, Oct 2023
Technician seemed rushed
The guy who came seemed to be in a big hurry. He fixed the problem, but didn?t double check anything or explain what he did. A few days later the door was still sticking. Felt like the job wasn?t done carefully. Very rushed and not worth the price I paid.
3/5.0
20, Oct 2023
Door fixed, but noisy
The garage door now opens and closes, but it?s louder than before. When I called to ask about it, they said it was ?normal.? Doesn?t feel normal to me. It?s usable, but not what I expected after paying for professional repair. Honestly, I feel like they just brushed me off.
2/5.0
17, Oct 2023
Canceled last minute
They canceled my appointment on the same morning it was supposed to happen, and I had already taken the day off work. Super frustrating. They rescheduled me, but I had to wait several more days. When the tech finally came, he did fine, but the hassle wasn?t worth it at all.
3/5.0
14, Oct 2023
Average experience
The appointment was easy to book, but the actual repair was nothing special. Tech was quiet, didn?t explain what he was doing, and left without testing it thoroughly. The door works, but I felt like the service was bare minimum. I wouldn?t complain too much, but I also wouldn?t recommend them.
2/5.0
11, Oct 2023
No follow-up support
After the repair, I called with a question about the opener but no one answered or returned my messages. I expected at least some after-service support, but apparently once they?re done, they?re done. The door is working for now, but I don?t trust them for future issues at all.
3/5.0
08, Oct 2023
Just okay
The garage door repair was done, but the overall experience was just average. Technician didn?t explain much, seemed in a rush, and didn?t test the door thoroughly before leaving. It works, but I wasn?t left with much confidence. Nothing terrible happened, but nothing about the service stood out either.
2/5.0
05, Oct 2023
Wrong part installed
They showed up with the wrong part and had to reschedule. That meant waiting another few days for a repair that should?ve been simple. Inconvenient and annoying. When they finally fixed it, the door worked fine, but I wasted way too much time just waiting. Not very professional service.
3/5.0
02, Oct 2023
Took too long
The repair dragged on for almost three hours when it was supposed to take less than one. The technician seemed inexperienced and unsure of what he was doing. The door works now, but it was a stressful and unnecessarily long experience. Felt like they should send more experienced people.
2/5.0
29, Sep 2023
Sloppy workmanship
The repairman replaced the spring but left the garage dirty with bits of metal and packaging lying around. He also left fingerprints all over the door. The job itself worked, but the lack of professionalism in cleanup was really disappointing. For the amount I paid, I expected a lot better.
3/5.0
26, Sep 2023
Too expensive
They got the job done, but I was shocked when I saw the final bill. It was nearly double what another company quoted me afterward. I guess the convenience was nice, but the high price for a simple spring replacement really hurt. Won?t be recommending them to anyone I know.
2/5.0
23, Sep 2023
Poor communication
I called twice to confirm the appointment, but the tech still didn?t show up on the right day. Finally came the next morning. No apology, no explanation. The repair itself was okay, but the customer service and communication were awful. If they can?t be organized, I won?t trust them again.
3/5.0
20, Sep 2023
Average service
The repair was completed, but the technician wasn?t friendly or communicative. He didn?t really explain what was wrong, just did the job and left. The door works fine now, but for the money I was expecting a bit more customer care. Nothing terrible, but not the best either.
2/5.0
17, Sep 2023
Job didn?t last long
The garage door worked fine for a couple of days after the repair, but then started sticking again. Called them back and was told I?d have to pay another fee. Felt like I shouldn?t be charged again for the same problem. Pretty disappointing and won?t be using them again.
3/5.0
14, Sep 2023
Delayed arrival
Appointment was scheduled for mid-morning, but the technician didn?t arrive until late afternoon. No calls, no updates. The work itself was okay, but I was stuck waiting around all day which really threw off my schedule. Not happy about the lack of communication even if the door works.
2/5.0
11, Sep 2023
Pushy with upsell
I needed a simple spring replacement, but the tech kept insisting I should upgrade the whole opener system. Felt like they cared more about selling extras than actually fixing my problem. In the end, I stuck to just the spring repair, but the pushy approach made me uncomfortable.
3/5.0
08, Sep 2023
Okay but not great
The technician fixed the door eventually, but he didn?t seem very confident while working. Kept checking his phone, which didn?t inspire trust. The door is working now, but the process was slow and didn?t feel very professional. I wouldn?t say it was awful, but it wasn?t great either.
2/5.0
05, Sep 2023
Missed appointment
They didn?t even show up the first time and never called to explain. I had to reschedule for another day which was super inconvenient since I took time off work. When they finally came, the repair was fine, but reliability is important, and they didn?t deliver on that at all.
3/5.0
02, Sep 2023
Pricey for simple fix
The job was finished quickly, but the price seemed way too high for what was basically a small adjustment. I felt like I was overcharged. Technician was polite, but still, for a five-minute fix, I didn?t expect to pay that much. Definitely made me question their pricing.
2/5.0
30, Aug 2023
Not worth the hassle
The appointment kept getting pushed back, and when the tech finally arrived, he didn?t have the right part. Had to wait another few days for them to come back. Door works now, but the whole experience was frustrating and took way too long. Won?t be calling them again.
3/5.0
27, Aug 2023
Nothing special
Door is working again, but the service itself was pretty bland. Tech wasn?t rude, but also wasn?t friendly. No real explanation of the repair or advice for the future. Just did the job and left. For the money, I expected at least a bit more professionalism. Nothing special overall.
2/5.0
24, Aug 2023
Bad follow-up service
Repair seemed fine at first, but after a week the door started sticking again. Tried to get them back out, but customer service was unhelpful and said it would cost another full service fee. Very disappointed with the follow-up service. Doesn?t feel like they back up their work at all.
3/5.0
21, Aug 2023
Not worth the wait
Took me forever to get an appointment. When the tech finally came, the repair was fine but nothing special. Felt like I waited way too long for a basic fix. I?d probably look elsewhere next time just to avoid such a long wait time. Not really worth it.
2/5.0
18, Aug 2023
Messy work
The technician finished the job but left greasy fingerprints on the garage door and tools lying around. I had to clean up after him. For the money I paid, I expected a lot more care. The door opens, but I don?t think I?d use this company again after this.
3/5.0
15, Aug 2023
So-so experience
The door works again, but the experience wasn?t great. Scheduling was tough, the tech was late, and communication wasn?t clear. No one was rude, but it just didn?t feel professional. For the price, I would?ve expected a smoother process. It was okay but not something I?d recommend to friends.
2/5.0
12, Aug 2023
Broken again quickly
The repair only lasted a week before the door started acting up again. Called them back but was told it would be another service fee. Really frustrating to pay twice for something that should?ve been fixed properly the first time. Felt like they didn?t stand behind their work at all.
3/5.0
09, Aug 2023
Somewhat disappointing
Thought I?d get top service based on reviews, but it was just average. Tech replaced the spring but didn?t explain anything. Customer service wasn?t rude, but wasn?t warm either. Nothing terrible happened, but nothing great either. Left feeling somewhat disappointed after spending that much. Expected more attention to detail.
2/5.0
06, Aug 2023
Slower than expected
Waited almost two weeks for them to come out, and when they did, the repair dragged on forever. Tech was friendly but didn?t seem confident. I felt like I wasted time and money. Door is working now, but the whole process was frustratingly slow. Not what I was hoping for.
3/5.0
03, Aug 2023
So-so repair
Door opens and closes now, but it still feels heavy and jerky. Tech said it was fine, but I?m not convinced. The whole experience left me unsure. I wouldn?t say it was terrible, but not great either. Probably won?t be calling them again for future garage repairs.
2/5.0
31, Jul 2023
Not responsive
Tried to call for a follow-up because the door started squeaking again, but no one returned my calls. Left two messages and never heard back. Really poor responsiveness. The repair itself was okay, but I don?t feel like they stand by their work if problems show up afterward.
3/5.0
28, Jul 2023
Took longer than needed
The job was supposed to take an hour, but the tech took nearly three. He was polite, but clearly inexperienced. Door works fine now, but the delay was frustrating. Felt like I was paying for a trainee. They should send someone more experienced for faster service.
2/5.0
25, Jul 2023
Didn?t fix everything
They repaired the opener, but didn?t notice the track was still bent. I had to call someone else later to fix what they missed. Felt like they only looked at the most obvious issue and ignored the rest. Not worth paying twice to get everything taken care of.
3/5.0
22, Jul 2023
Average repair
The spring replacement was done correctly, but the overall service felt cold. No friendliness or effort to connect. Just in and out. For the cost, I expected better customer service. The repair itself seems okay, but nothing about the experience stood out in a good way. Just very average.
2/5.0
19, Jul 2023
Appointment canceled
Booked an appointment and they canceled on me the same morning. Rescheduled for two days later, which was frustrating because my car was stuck inside. When they finally came, the repair was fine, but the canceled appointment caused a lot of stress. Not reliable in terms of scheduling.
3/5.0
16, Jul 2023
Just okay
Service was just okay. The guy did what he needed to but didn?t really care about customer service. No explanations, no advice, just fixed it and left. The door works fine, but for the price I was expecting a bit more effort. Not terrible, but wouldn?t rave about them either.
2/5.0
13, Jul 2023
Wrong part installed
They brought the wrong part the first time and had to reschedule another visit. That meant two separate days off work just to get one repair finished. Door finally works, but the inconvenience really annoyed me. A company should double check before sending a tech out with the wrong stuff.
3/5.0
10, Jul 2023
Door works but noisy
After their repair the door started making new noises. When I called, they said it was ?normal.? Doesn?t feel normal to me. The opener runs, but the noise is irritating. I expected it to run smoother after paying for a service. Kind of disappointing overall, even if it works.
2/5.0
07, Jul 2023
Rushed job
Tech seemed in a hurry the whole time. He fixed the issue but didn?t explain anything or double check the door properly. I had to call back the next day because the door was still sticking. Felt like he just wanted to get out quickly. Not impressed at all.
3/5.0
04, Jul 2023
Overpriced repair
The actual repair was done okay, but the price was steep compared to other quotes I got later. Wish I had shopped around more. Felt like they overcharged for a fairly simple spring replacement. Nothing wrong with the door now, but not happy about the hit to my wallet.
2/5.0
01, Jul 2023
Poor communication
Called customer service twice to confirm the appointment but still got a no-show the first day. They rescheduled for the next morning, but I had already taken time off work. Really poor communication and scheduling. Service was fine when it finally happened, but the hassle wasn?t worth it.
3/5.0
28, Jun 2023
Job got done, but slow
Technician eventually repaired the door, but he seemed unsure of himself and kept checking his phone for instructions. The job dragged on much longer than expected. The door does work now, but I was left wondering if it was done properly. Didn?t feel very confident in their skills.
2/5.0
25, Jun 2023
Pushy upselling
I only needed a cable replaced but the technician kept pushing me to replace the entire opener system. Felt pressured and uncomfortable. Eventually I insisted on just the cable fix, which he did, but the whole pushy upsell experience left a bad taste. I don?t like being pressured like that.
3/5.0
22, Jun 2023
Average at best
Nothing was really terrible, but also nothing stood out. They showed up, replaced the spring, and left. Didn?t explain much about what they did, didn?t test it much either. I expected a bit more customer care for the money. Not bad, just average and nothing special in the end.
2/5.0
19, Jun 2023
Didn?t listen well
Explained the issue on the phone, but when the tech arrived he didn?t seem to know what was going on. I had to repeat everything again. Felt like poor communication between office and tech. He fixed the door eventually, but the whole process was longer and more frustrating than necessary.
3/5.0
16, Jun 2023
Not great scheduling
Tried to book a service and had to wait almost a week for a slot. When the tech finally came, he did a decent job, but the wait time was frustrating. Other companies in the area seemed to offer same-day service, so I felt like they were slow.
2/5.0
13, Jun 2023
Sloppy repair
The repairman finished the job but left tools and small debris scattered around the garage. I had to clean up myself afterward. For the price I paid, I expected more professionalism. The door works, but the sloppy cleanup and rushed attitude didn?t leave me with a good impression.
3/5.0
10, Jun 2023
Took too long
The appointment was scheduled between 10 and 12, but they arrived closer to 3 in the afternoon. Technician was nice enough, but the job that should?ve been an hour took nearly three. Felt like the whole thing wasted my day. Wish they respected my time a little more.
2/5.0
07, Jun 2023
Didn?t fix the problem
Called them to repair my opener, they replaced a part and said it was good. The next morning the door wouldn?t open again. Had to call them back which cost extra. Not happy paying twice for the same issue. The technician should?ve checked better the first time.
3/5.0
04, Jun 2023
Price higher than expected
Service itself was fine but the final bill was way higher than what I was quoted on the phone. Felt like I got hit with hidden fees for small things like ?shop supplies.? The door works now, but the lack of transparency with pricing really bothered me.
2/5.0
01, Jun 2023
Late and unorganized
The tech showed up over two hours late with no call to let me know. When he finally came, he didn?t seem very prepared and had to go back to the truck multiple times. The job got done, but the whole thing felt unorganized. Not the best experience overall.
5/5.0
29, May 2023
Trustworthy company
Honestly, I was nervous about calling because I?ve had bad luck with repair companies before. But Moving Up was upfront and honest about everything. The tech fixed the issue quickly and didn?t try to upsell me. Felt like I could trust them, which is rare these days. Great job overall.
5/5.0
26, May 2023
Excellent results
Couldn?t be happier with the results. They came out the same day, replaced my broken spring, and made sure the door balanced properly. The tech was super nice and explained everything clearly. Price was what I expected, no surprises. Definitely will keep their number saved for the future.
Addison Willis
4/5.0
23, May 2023
Reliable repair
Door got stuck halfway up and I was worried it was something major. Turns out it was a cable problem. They replaced it fast and tested everything. The service was reliable and the tech seemed knowledgeable. Took off a star only cause they were a bit late, but still good.
Landon Page
5/5.0
20, May 2023
Very satisfied
My garage door opener just died one day. Called Moving Up and they had it replaced quickly. Tech was efficient, didn?t waste time, and walked me through how to use the new unit. Everything works flawlessly now. I was very satisfied with the whole process from start to finish.
Charlotte Bishop
5/5.0
17, May 2023
Great communication
I liked how they kept me updated. I got a call when the tech was on his way, and he showed up right when they said he would. He fixed the rollers and did some adjustments. The garage door is quieter and smoother now. Honestly, great communication and excellent repair work.
Gabriel Payne
4/5.0
14, May 2023
Pretty good experience
Called them after my remote stopped working. Tech came by, reprogrammed it, and checked the whole system. He did a solid job and the garage door runs fine now. Only small complaint is that the appointment window was a bit wide. Overall though, good experience and friendly service.
Amelia Nichols
5/5.0
11, May 2023
Everything went smoothly
From the first call to the actual repair, everything was smooth. The lady on the phone was helpful and the technician showed up on time. He replaced a broken spring and adjusted the door. No upselling or hidden fees. Everything works perfectly now. Glad I found a company like this.
Owen Barrett
5/5.0
08, May 2023
Really dependable
I?ve used them twice now, once for a new opener and once for maintenance. Both times they came when they said they would and did the job right. I appreciate a company that doesn?t mess around or overcharge. Definitely recommend them if you want straightforward and dependable service.
Claire Stone
4/5.0
05, May 2023
Solid work
Needed a cable replaced and they got it done fast. Service rep was friendly and the price was reasonable. Only thing is they could?ve been a little more flexible with scheduling. Other than that, the work was solid and the door is working better than before.
Ethan Holland
5/5.0
02, May 2023
Quick and easy fix
My garage door wouldn?t close all the way, which was annoying and unsafe. The tech from Moving Up showed up, found the sensor issue, and had it fixed in no time. He was polite and explained the problem clearly. Really good experience overall, happy I went with them.
Audrey Fields
4/5.0
29, Apr 2023
Good repair service
Garage door spring broke and I couldn?t open it. Called Moving Up and they came next day. Tech worked fast and had everything fixed under an hour. He gave a few tips for maintenance which was nice. Took one star off just cause scheduling could have been a little quicker.
Jordan Cruz
5/5.0
26, Apr 2023
Honest repair
My opener was acting up and I thought I needed a whole new system. The tech checked it out and said only a small part needed changing. Saved me a lot of money. Appreciate the honesty cause some companies try to upsell. Door works fine now and the cost was fair.
Lillian Hayes
5/5.0
23, Apr 2023
Very happy with service
I called them on a friend?s recommendation and I?m glad I did. The garage door was getting stuck halfway, but they sorted it out and replaced the worn rollers. Everything works smooth now. Technician was polite and even cleaned up after himself. Wouldn?t hesitate to use them again if needed.
Brandon Boyd
4/5.0
20, Apr 2023
Good company to call
They replaced both springs on my garage door after one snapped. Price was about what I expected, and service was done in less than an hour. The guy also checked the opener and made a couple adjustments free. Overall pretty good service, though wish they had evening slots for busy people.
Kylie Duncan
5/5.0
17, Apr 2023
Garage door works great now
Our door kept slipping off track and it was driving us crazy. Moving Up Garage Door came out and repaired it quickly. The worker was friendly and didn?t make a mess. He tested it a few times to be sure it worked smoothly. Haven?t had a single problem since then.
Carson George
4/5.0
14, Apr 2023
Helpful and professional
Scheduling was easy, they had me on the calendar the same week. The tech knew exactly what was wrong and fixed the opener on the spot. He explained what he was doing which I appreciated. Took off one star cause they arrived a little late, but otherwise no issues at all.
Leah Stanley
5/5.0
11, Apr 2023
Fast response
My garage door stopped opening late at night. I left a message and they actually called me back early next morning. Tech was here before lunch and replaced the motor quickly. Price was decent for the work done. Really glad they didn?t leave me stuck with a broken door too long.
Cole Cunningham
5/5.0
08, Apr 2023
Very reliable team
I had a noisy garage door that kept waking everyone up. Moving Up sent a technician who adjusted the tracks and oiled everything. Now it?s super quiet. He even showed me how to keep it maintained myself. Really liked that he didn?t try to sell me extras I didn?t need.
Natalie Lowe
4/5.0
05, Apr 2023
Good experience overall
Called for a broken spring, they booked me for next morning. Guy showed up on time, polite and quick with the job. Took maybe 40 minutes. Only thing was he forgot to tighten one screw but came back to fix it fast. Overall nice work and helpful staff on phone.
Eli Romero
5/5.0
02, Apr 2023
Smooth service
The tech came right on time and explained what was wrong with my garage door. He had the parts ready and fixed it within an hour. Prices seemed fair compared to others I checked. Happy that it finally opens without getting stuck all the time. Would def call them again if needed.
Moving Up Garage Door Company
Address
4203 W Orleans St, 60050, McHenry
Website
www.movingupgaragedoors.com
Email
contact@movingupgaragedoors.com
Telephone
8773794947
