The Home Depot
2.83/5.0
Addison Jordan
2/5.0
03, Aug 2025
Paint Match Was Off
Brought in a sample for matching, and the color turned out way off. Had to repaint everything. Staff seemed unsure about the machine.
Vivian Newton
2/5.0
31, Jul 2025
Website Glitch Cost Me Time and Money
I tried placing an order for new flooring during a promotion. The website kept glitching at checkout. After three failed attempts, I finally placed the order, but the discount didn?t apply. I contacted customer support, and they told me there was nothing they could do now that the order was processed. I even sent screenshots showing the site issue, but they wouldn?t honor the promo. It felt very unfair. I spent over $1,000 and got zero courtesy. The flooring arrived on time, but the delivery team left it at the curb and didn?t help move it. The whole process lacked support and professionalism. It?s disappointing that a site glitch can cost you a big discount and no one takes ownership. I would have appreciated some flexibility or a credit at least. Shopping online with them turned into a huge hassle. Just not worth it.
David Fuller
2/5.0
21, Jul 2025
Parking Lot Always a Mess
The parking lot is always chaotic. Carts all over the place, cars blocking the lanes, and zero order. It?s a hassle before I even get inside the store.
William Scott
4/5.0
12, Jul 2025
Good Customer Support
Had an issue with a power drill I bought, and their support team resolved it quickly. Got a replacement without much hassle. That?s the kind of service I appreciate.
Trevor Blake
2/5.0
07, Jul 2025
Product Was Used and Reboxed
Bought a chainsaw that arrived looking suspiciously used. The blade was dirty, and the box had clearly been re-taped. I called customer service, and they told me it may have been a ?return,? but that?s not what I paid for. I paid for new, not refurbished. They wouldn?t offer an exchange?only a return, which meant I had to drive to the store myself and wait a week for a refund. Really frustrating. If they?re going to resell returns, they should clearly state that. The chainsaw worked fine, but the fact that it was sold as new when it wasn?t is shady. Not what I expect from a company like Home Depot. It felt dishonest, and the customer support didn?t seem to care at all.
Bella Newman
2/5.0
23, Jun 2025
Website Is Not Trustworthy
Their website listed items as ?available in store,? but they weren?t there when I showed up. Happened multiple times. Makes planning projects harder than it should be.
Charlotte Gray
5/5.0
19, Jun 2025
Love Their DIY Workshops
Attended a DIY workshop last weekend and it was super informative. The staff was friendly, and I left with everything I needed to start a new project. Fun and helpful!
Lydia Austin
2/5.0
16, Jun 2025
Confusing Return Policy
Bought a light fixture that didn?t work with my ceiling setup. I tried to return it, unopened and with the receipt. The associate told me it wasn?t returnable because it was part of a clearance promotion. Nowhere did it say final sale when I bought it. I asked to speak to a manager, and even they weren?t helpful. I left the store frustrated and stuck with something I can?t use. I?ve shopped at Home Depot for years, but this felt like a money grab. They need clearer labeling and better flexibility. I?m not trying to scam the system?I just want to return an unused item. Now I?m stuck trying to resell it myself. Makes me think twice before purchasing anything with a ?deal? tag. I?d rather pay a little more for better service elsewhere.
James Allen
4/5.0
08, Jun 2025
Decent Prices and Solid Service
I bought some flooring here and the staff helped me load everything into my car. Prices were competitive, and the product quality was good. Delivery took a bit longer than expected once, but overall I like shopping here.
Victoria West
3/5.0
01, Jun 2025
Paint Matching Was Off
Brought in a sample to match and the result wasn?t even close. Had to return and start over. Staff was friendly but clearly not trained well in the paint department.
Easton Simmons
3/5.0
30, May 2025
Returns Take Too Long
Even simple returns take 15?20 minutes. The process is slower than it should be, especially during off-peak hours. Needs improvement.
Nathaniel Bishop
2/5.0
14, May 2025
Curbside Pickup Disorganized
Pulled into curbside pickup and waited 25 minutes. No one answered the phone. Ended up going inside, and the order wasn?t even ready. What?s the point of offering this service?
Ryan Elliott
3/5.0
26, Apr 2025
Curbside Pickup Not Reliable
Tried curbside pickup three times. Each time I waited too long or had to go inside anyway. Not worth it. Either improve the system or don?t offer it at all.
Henry Powell
4/5.0
11, Apr 2025
Great for Appliance Shopping
Bought a fridge from here and had it delivered. The process was smooth, and the team was on time. They even hauled the old one away. Very professional.
Kennedy Becker
2/5.0
03, Apr 2025
Pickup Process Was a Disaster
I ordered a small tool set online for in-store pickup. The website said it was ready, so I drove 25 minutes to get it. When I arrived, the associates couldn?t find the order in their system. After waiting 30 minutes while they looked, they told me it was "probably still on the truck" and suggested I come back the next day. No apology, no clear timeline. I returned the following day, and again, they couldn?t find it. I finally canceled and ordered from another store. It?s crazy that something as simple as a pickup could be this difficult. The employees seemed unorganized and disinterested in helping. What?s the point of online ordering if the store can?t handle it? I wasted gas and time and walked away empty-handed. Definitely not the kind of experience I expected from such a well-known store.
Sophia Morgan
5/5.0
31, Mar 2025
Dependable Store for Big Jobs
When I was renovating my kitchen, Home Depot was my main source for everything. Their inventory is large and organized, and they always had someone nearby to help. Love their appliance section too.
Claire Lambert
2/5.0
18, Mar 2025
App Doesn't Work Well
The Home Depot app crashes constantly. Can?t even check if a store has something in stock. Makes online shopping frustrating.
Levi Bryant
2/5.0
08, Mar 2025
Unhelpful Support for Returns
Tried to return a broken light fixture and was given a hard time even though I had a receipt. The associate acted like I was making it up. Very uncomfortable experience.
Skylar Barrett
2/5.0
05, Mar 2025
Online Order Delay with Zero Updates
Ordered kitchen cabinets online. Website said estimated delivery in 7?10 days. After two weeks with no update, I contacted customer service. They had no idea where my order was. After multiple calls and emails, I finally got a tracking number?turns out the order hadn?t even shipped yet. It arrived three weeks late and missing hardware. I had to follow up again and wait another week just for that. The whole thing delayed my remodel project by over a month. There was no proactive communication or urgency. It?s frustrating when you spend thousands and get such poor follow-through. I understand delays can happen, but the complete lack of transparency and updates is unacceptable. They need to improve their online order process. This experience made me very cautious about buying anything large from them again.
Logan Ward
2/5.0
28, Feb 2025
Customer Service Lacking
I asked three different people for help with plumbing parts, and nobody seemed to know anything. They kept sending me to other aisles. Ended up Googling what I needed instead.
Kyle Marsh
2/5.0
21, Feb 2025
Poor Experience with Online Order Pickup
Ordered a power drill online for curbside pickup. Got an email saying it was ready. When I arrived, no one answered the curbside number. I went inside, and the associate couldn?t find my order. After 20 minutes, they told me it was picked up already? by someone else! I asked how that was possible?no one had ID or confirmation? They couldn?t explain it. I asked for a replacement, but it was out of stock. No refund on the spot either?I had to wait 3?5 business days. The whole thing felt so disorganized. How do you let someone walk out with my order? It wasn?t even a big item, but it was important to me. They need better protocols for order verification.
Gabriel Stone
2/5.0
12, Feb 2025
Tool Rental Issues
Rented a power washer that didn?t work properly. Had to drive back and swap it out, which wasted half my day. They didn?t even offer a discount or credit.
Adam Parks
3/5.0
01, Feb 2025
Rented Equipment Was Broken
Rented a power tool that wouldn?t start. Returned it right away, but didn?t even get a partial refund. Waste of money and time.
Genesis Holland
2/5.0
30, Jan 2025
Installer No-Show and Poor Follow-up
Hired Home Depot to install a new front door. The day came and no one showed up. I called to ask what was going on and got passed between departments. Turns out the installer canceled but didn?t notify me. They rescheduled me two weeks later with zero urgency. The second installer did show up but rushed the job?door wasn?t aligned properly, and it squeaks loudly every time I open it. Customer service didn?t care. They told me I had to deal directly with the contractor, even though I paid through Home Depot. It?s so frustrating when you expect professionalism and coordination, and instead you get this mess. The experience left me feeling like I paid for convenience and got chaos. I thought going through a big name meant peace of mind. I was very wrong. Definitely won?t be using their installation services again. Too unreliable.
Lily Kelly
5/5.0
22, Jan 2025
My Go-To for All Things Home
I?ve used Home Depot for everything from paint to patio furniture. Their seasonal sales are great too. Always find what I need at a decent price.
Ethan Collins
4/5.0
10, Jan 2025
Easy to Navigate Store
Store is well-labeled, and I can usually get in and out quickly. The paint desk folks were really helpful too. Only downside is parking can be tricky during weekends.
Layla Franklin
2/5.0
02, Jan 2025
Hard to Find Staff
Needed help with drywall, and no staff was nearby. Even the call button went unanswered. Ended up leaving without buying anything.
Madison Cox
3/5.0
25, Dec 2024
Delivery Delays
Ordered a fridge that was supposed to arrive in three days?it came a week late with no explanation. Customer support apologized but couldn?t speed it up. Frustrating experience overall.
Amelia Sanders
5/5.0
12, Dec 2024
One-Stop-Shop for Projects
Whether it?s electrical, plumbing, or gardening, Home Depot always has what I need. Saves me the trouble of going to multiple stores. Their app is super handy too.
Autumn Wolfe
1/5.0
08, Dec 2024
Customer Service Is a Joke
Went in for a price match on a tool set I saw advertised at another major retailer. I showed the associate the ad on my phone?clear as day. He called a manager who said they don?t match prices from that store, even though it was listed on Home Depot?s own website as eligible. They just didn?t want to honor it. I asked for clarification, and they shrugged and walked away. No explanation, no effort. I tried calling corporate, but after 45 minutes on hold, I gave up. It's the principle, not just the price. If you say you offer price matching, then do it. Don?t give customers a hard time or vague excuses. The store was understaffed and clearly didn?t care about customer experience. I?ll be shopping elsewhere from now on.
Natalie Perkins
2/5.0
03, Dec 2024
Slow Returns Process
Returning a broken item took forever. Only one associate at the desk, and they were clearly overwhelmed. It took 25 minutes just to process a refund. Could definitely use more staff.
Audrey Doyle
2/5.0
23, Nov 2024
Customer Service Unresponsive
Called about a backordered item and couldn?t get through to anyone. Left two messages, no call back. I expect better communication from a national chain.
Mia Reed
5/5.0
18, Nov 2024
Best for Quick Fix Projects
I like stopping by Home Depot for small fixes around the house. They always have basic stuff like screws, tape, and tools in stock. Never had to wait long to check out.
Scarlett Bailey
3/5.0
06, Nov 2024
Not Enough Staff
There never seems to be enough staff on the floor. I spent 20 minutes wandering around looking for someone to help with paint and finally gave up.
Peyton Armstrong
2/5.0
25, Oct 2024
Unfriendly Staff Experience
Asked a question about patio furniture and got a one-word answer. Felt like I was bothering them. Customer service training wouldn?t hurt.
Chloe Wallace
3/5.0
18, Oct 2024
Hard to Get Assistance
It feels like the store is always short-staffed. I asked for help cutting wood and waited around 15 minutes before anyone showed up. Better service would make a huge difference.
Carson Brady
1/5.0
09, Oct 2024
Tool Rental Disaster
Rented a power washer for the weekend. When I got home, it wouldn?t start. I called the store and they said I must be using it wrong. After some back and forth, I drove all the way back only for them to confirm it was indeed faulty. They gave me a replacement, but by then I had already lost hours of my day. To top it off, they refused to refund the first day?s rental. Said their policy doesn?t allow it. I couldn?t believe it. Why should I pay for a broken tool? I expected a better rental experience and at least a little understanding. The staff wasn?t helpful or apologetic, and the whole process felt like a waste of time. I?d rather rent from a local shop with actual customer service next time. Not what I expected from Home Depot.
Isabella Rogers
5/5.0
06, Oct 2024
Great for First-Time Buyers
As someone new to homeownership, Home Depot was super helpful. Employees were patient and explained what I needed for a simple plumbing repair. I felt supported the whole way.
Nora Stevens
3/5.0
23, Sep 2024
Poor Signage
You?d think by now they?d fix the aisle signs. It?s confusing, and often the signs are missing or incorrect. Makes a quick trip way more frustrating than it should be.
Evelyn Price
5/5.0
10, Sep 2024
Love Their Lighting Selection
Recently updated all the lighting in my house, and Home Depot had a ton of stylish, affordable options. Staff helped me choose the right bulbs and fixtures.
Emily Carter
5/5.0
06, Sep 2024
Smooth Online Ordering
Used their online order and pickup option, and it was a breeze. Got a confirmation quickly and picked it up within hours. Staff brought it right to my car. Easy and efficient.
Daniel Graham
2/5.0
29, Aug 2024
Wrong Item Delivered
Ordered a ceiling fan and got the wrong model. Had to lug it back to the store and reorder. No compensation for the inconvenience. Just a ?sorry.?
Isaiah Boyd
3/5.0
18, Aug 2024
Website Bugs During Checkout
Tried placing an online order three times and kept getting an error at checkout. Ended up just going to the store. Not a smooth digital experience.
Quinn Ramsey
1/5.0
13, Aug 2024
Installer Never Showed Up
I scheduled flooring installation through Home Depot, paid a deposit, and cleared out my living room. On the day of install?no one showed. I waited all day. Called the number provided?no answer. Finally got in touch with someone from the store, who said the installer ?called in sick.? I get that stuff happens, but no one bothered to call me? I asked to reschedule, and they gave me a date three weeks later. When I said that didn?t work, they offered no alternative. I had to fight to get my deposit refunded. Meanwhile, I had to move all my furniture back and start from scratch. What a mess. There?s no communication, and no accountability when something goes wrong. You?d expect better from a company that promotes these services. Never again.
Harper Ross
5/5.0
04, Aug 2024
Online Reviews Are Accurate
I appreciate how accurate the online reviews are for their products. Makes it easier to pick the right item before even heading to the store. Saved me a lot of time.
Cora Patrick
1/5.0
27, Jul 2024
Paid for Delivery That Never Happened
I ordered a refrigerator and paid for scheduled delivery. The date came and went?no fridge, no call. I waited all day, only to find out they ?couldn?t find my address,? which is funny because they?ve delivered here before. I called customer service, and after being on hold forever, I was told it would be another 5 days. When it finally arrived, it had a dent. They offered a small refund, but honestly, I just wanted it done right the first time. I paid for a service I didn?t get, and no one really cared. It feels like once they get your money, you?re on your own. I won?t be ordering large appliances from them again. Too stressful, and the lack of accountability is unacceptable.
Olivia Brooks
5/5.0
23, Jul 2024
Found Everything I Needed
Home Depot made it really easy to find materials for my small backyard project. They had all the tools and wood in one area, and the staff even helped me cut the boards to size.
Charles Gilbert
3/5.0
17, Jul 2024
Product Not as Described
Bought a hose online listed as heavy-duty. It turned out to be thinner and much lower quality than expected. Should have checked in person first.
Stella Hudson
3/5.0
05, Jul 2024
Limited Stock in Smaller Stores
My neighborhood store is convenient, but the stock is super limited. Half the time I have to drive to a bigger location anyway, which kind of defeats the purpose.
Ella Mitchell
5/5.0
27, Jun 2024
Quick Help When I Needed It
Went in confused about a plumbing issue, and an associate walked me through the whole fix. I left with the right parts and actually fixed it myself.
John Chapman
2/5.0
20, Jun 2024
Appliance Delivery a Headache
Scheduling a delivery took forever, and when it finally came, the item was scratched. Getting a replacement was another hassle. Wouldn?t order large items again.
Lincoln Reynolds
3/5.0
16, Jun 2024
Inventory Inaccuracy
I drove across town for a tool listed as ?low stock.? Got there and it was sold out. Wish they had real-time tracking or updates.
Benjamin Hayes
4/5.0
11, Jun 2024
Great Garden Section
I love their outdoor and garden section. Picked up some nice plants and soil for the season. Staff helped me load heavy items into my car. Always a good experience here.
Caleb Dunn
3/5.0
21, May 2024
Online Order Disappointment
Ordered a ceiling fan online that showed ?in stock,? but it was canceled two days later. No explanation, just a refund. Wasted my time waiting. I had to go to a different store to get it.
Max Norris
1/5.0
14, May 2024
Defective Appliance and Zero Accountability
Ordered a fridge through Home Depot and paid for installation. It arrived with a dent on the side and made a strange humming noise. The delivery team said to take it up with customer service. I called, waited nearly an hour on hold, and they told me they?d send a tech to inspect it. The tech came, agreed it was defective, and said someone would contact me for a replacement. No one ever did. After two more weeks and several follow-ups, I finally got a replacement?but no apology or refund for the inconvenience. The whole process took over a month. I had to live out of a cooler during that time. It was ridiculous. I thought Home Depot would stand behind the appliances they sell, but clearly, once they have your money, you?re on your own. Awful experience overall.
Samuel Barnes
4/5.0
04, May 2024
Decent Quality Products
Everything I?ve bought from Home Depot has held up well. From shelving units to garden hoses, the quality has been pretty solid. Never had to return anything.
Ian Berry
1/5.0
25, Apr 2024
Botched Installation and No Help
Purchased a dishwasher and paid extra for installation. It was delivered late, and when the installers came, they said they couldn?t install it due to an issue with the connection?something that was never mentioned during purchase. They left it sitting in my kitchen and said I had to call someone else. Home Depot refused to refund the installation fee and basically told me to figure it out on my own. I spent days trying to get someone to come install it, paid out of pocket, and never got a resolution. Their customer service was useless?long hold times and no real support. I expected better service and communication, especially when I paid extra. It?s one thing to delay, another to charge for something and not deliver. I?ll avoid their services in the future. This whole thing was a mess from start to finish.
James Anderson
4/5.0
18, Apr 2024
Consistently Good Experience
I?ve been coming to Home Depot for years and it?s always a decent experience. Staff is knowledgeable and products are usually well-stocked. Sometimes the aisles can be cluttered, but no real complaints.
Penelope Arnold
3/5.0
03, Apr 2024
App Glitches Often
The Home Depot app crashes constantly while I try to check availability. It also sometimes shows incorrect prices. Not reliable for planning out a big shopping trip.
Sadie Rice
2/5.0
28, Mar 2024
Difficult Return Policy
I bought a faucet that didn?t fit and tried to return it, but was told I needed the original box. Now I?m stuck with it. Not very flexible.
Grace Foster
2/5.0
23, Mar 2024
Poor Online Order Communication
Ordered supplies online and got no update for days. When I finally called, they said the item was out of stock. Would?ve been nice to get notified earlier. Ended up canceling and going in-store instead.
Isaac Harvey
3/5.0
12, Mar 2024
Unlabeled Aisles Confuse Me
The layout in my local Home Depot is hard to follow. Some aisles aren?t labeled at all, and items seem randomly placed. I always end up wasting time.
Riley Kennedy
3/5.0
06, Mar 2024
Staff Not Well-Trained
I asked a question about insulation and the associate didn?t seem to know much. Ended up giving me bad info that set my project back a day.
Aubrey Hunt
3/5.0
21, Feb 2024
Website is Not Updated
Their website showed several items available in-store, but the shelves were empty when I got there. Staff said they?re often behind on updates.
Harper Clark
5/5.0
14, Feb 2024
Always a Smooth Experience
I've never had an issue at Home Depot. The return process is easy, the staff is always around if I have questions, and online pickup is pretty quick. It?s just easy to get in and out without wasting time.
Julian Curtis
3/5.0
09, Feb 2024
Delayed Appliance Delivery
Bought a washer with a promised delivery date, but it came four days late. No real apology, no updates. Not the experience I expected for a major purchase.
Owen Lane
2/5.0
05, Feb 2024
Pickup Order Canceled
Placed a pickup order that got randomly canceled two days later with no explanation. Customer service couldn?t tell me why and told me to reorder. Not helpful at all.
Christian Webb
3/5.0
28, Jan 2024
Garden Section Needs Attention
The garden area is a mess. Dead plants, dry soil bags torn open, and no one around to help. I used to love this section, but it?s been disappointing lately.
Benjamin Young
4/5.0
21, Jan 2024
Helpful Crew, Great Options
Found everything I needed for a bathroom remodel. The crew in plumbing was super helpful and walked me through some options I didn?t even think of. Checkout lines were a bit long, but worth the wait.
Xavier Cross
1/5.0
17, Jan 2024
Damaged Product and No Resolution
Ordered a vanity set online and it arrived with visible damage?corners crushed and drawer tracks bent. I immediately contacted Home Depot for a replacement. They offered a refund but couldn?t guarantee the replacement would arrive undamaged. That was not reassuring. The return process took over two weeks, and I had to repackage the item myself, which was a pain considering its size. Customer service was hard to reach, and when I finally got someone, they weren?t helpful. I was stuck without a bathroom upgrade for weeks and ended up buying locally. Lesson learned. I expected better logistics and accountability from such a large retailer. Buying furniture online shouldn?t be this hard. There?s no excuse for damaged deliveries and poor service follow-through. I won?t trust them for larger home purchases again. They clearly don?t prioritize customer satisfaction when things go wrong. Disappointed and frustrated.
Jackson Howard
3/5.0
06, Jan 2024
Unorganized Store Layout
The layout of my local store is confusing. I always have to walk across the entire place to find basic stuff. Signage isn?t clear and half the time I need help just locating an aisle.
Lucy Matthews
3/5.0
27, Dec 2023
Restrooms Often Dirty
Love the store?s product range but the bathrooms are gross every time I visit. Feels like a basic thing they could stay on top of.
Savannah Ford
2/5.0
20, Dec 2023
Misleading Delivery Promises
Ordered patio furniture with a promised 3-day delivery?it took almost two weeks. Customer support didn?t seem concerned at all.
William Lewis
4/5.0
11, Dec 2023
Good Variety, Friendly Staff
Home Depot has a good variety of home improvement items. I especially appreciate how friendly the staff is at my local store. Sometimes inventory can be hit or miss, but overall, I leave with what I came for. Prices are fair too.
Delilah Wilkins
1/5.0
04, Dec 2023
No Help with Missing Parts
I ordered a light fixture online, and when it arrived, it was missing screws and mounting hardware. I reached out to customer service, and they told me to contact the manufacturer directly. That?s ridiculous?I bought it from Home Depot, not the manufacturer. I spent two weeks trying to chase down the parts and ended up having to buy my own. They should have sent a replacement or at least helped source the missing items. Instead, I got zero assistance. I?ve ordered from other places before and never had this kind of problem. They need to take responsibility for what they sell. Disappointed and unlikely to shop with them again.
Eleanor Spencer
2/5.0
23, Nov 2023
Incomplete Delivery
Ordered kitchen cabinets, but several boxes were missing. Took me a week of phone calls to get it resolved. Delivery was sloppy, and no one took responsibility.
Eric Pope
1/5.0
15, Nov 2023
Paint Mixing Error Ruined My Project
Went in to get a specific paint color mixed for a bathroom remodel. Gave the associate the exact brand and color code. Got home, opened the can, and it was completely wrong?off by several shades. I double-checked the label and found the wrong base was used. Had to drive back, wait 40 minutes for a fix, and by then my schedule was off. They didn?t offer any discount or apology. Mistakes happen, but the attitude was what bothered me the most?like it was no big deal. It completely threw off my day and project timeline. Now I double check everything before leaving the store, which is annoying. I expected more precision and care from a store that specializes in home improvement. It wasn?t just a paint error?it was a lack of ownership. Won?t be returning to that location.
Zoe Morrison
3/5.0
10, Nov 2023
Limited Cashiers
Only two cashiers open on a busy weekend. The line stretched halfway across the store. I don?t mind waiting sometimes, but this was excessive.
Dominic Wheeler
3/5.0
03, Nov 2023
Pricing Isn?t Always Accurate
Saw one price on the shelf, but it rang up $10 more. Had to wait for a manager to fix it. Happens more often than it should.
Aria Patterson
3/5.0
30, Oct 2023
Self-Checkout is Frustrating
The self-checkout kiosks freeze constantly or require a store associate for minor things. I like checking out fast, but not when it turns into a waiting game.
Zoe Bishop
2/5.0
22, Oct 2023
Very Limited Checkout Options
Only two registers open during rush hour. The lines were ridiculous, and the self-checkouts kept having issues. Frustrating when you?re just buying a few items.
Lucas Murphy
4/5.0
17, Oct 2023
Wide Range of Tools
Needed a specific tool and was able to find it here with no issue. They carry most major brands and usually have options for every budget. Solid place to shop.
Jason Grant
2/5.0
08, Oct 2023
Wrong Product and No Return Option
I bought a ceiling fan online and received the wrong model. It wasn?t even close to the one I ordered. When I tried to return it, they said it was a ?special order? and not eligible for return. That wasn?t stated anywhere during checkout. The store associate was sympathetic but said there was nothing he could do. I called customer support, and they gave me the runaround. One rep told me to email photos, then never followed up. It?s frustrating to feel stuck with a product you didn?t order. I understand mistakes happen, but there should be a better system to fix them. Instead, I was left with a fan I don?t want and $180 down the drain. Their return policy is unclear, and they don't make exceptions, even when it's their mistake. Very disappointing experience.
Joseph Coleman
2/5.0
05, Oct 2023
Missing Hardware in Package
Bought a shelving unit that was missing several screws and brackets. Had to go back just to get replacements. Quality control needs serious improvement.
Ava Thompson
5/5.0
29, Sep 2023
Fast Pickup, Easy Returns
Ordered tile online and picked it up the next day. Return process was just as easy when I bought extra. Very happy with how they handle logistics.
Caroline Mills
2/5.0
23, Sep 2023
Miscommunication Nightmare
I had a terrible time trying to get a washer delivered. I ordered it online, and the delivery was supposed to happen in 3 days. I took time off work to be home, but they never showed up. No call, no update. When I reached out, they said it was rescheduled without notifying me. Then the delivery team showed up the following week with the wrong model! I called customer service again, and it took hours to explain the situation. I was transferred around to multiple reps, each giving me different info. After nearly three weeks, I finally got the right washer, but the experience was frustrating. There was zero accountability, and I had to follow up constantly. Not what I expected from a big brand like Home Depot. I?ll think twice before ordering appliances from them again. Just too much of a hassle.
Hazel Warren
2/5.0
17, Sep 2023
Poor In-Store Help
Couldn?t find anyone to help me in the lighting section. I walked around for nearly 20 minutes before giving up. The staff seemed busy or uninterested. Not the kind of support I expect when trying to spend hundreds on fixtures.
Mila Ferguson
2/5.0
10, Sep 2023
Staff Was Rude at Pickup Counter
Picked up an online order, and the person at the counter was visibly annoyed and dismissive. A little courtesy goes a long way. Won?t use this store again.
Abigail Jenkins
2/5.0
03, Sep 2023
Long Waits at Pickup
The online pickup process took way too long. I waited almost 30 minutes in my car after checking in. Not sure why it takes that long when the order was already marked as ready.
Chase Rhodes
3/5.0
30, Aug 2023
Poor In-Store Signage
The signage in the store is not helpful. I got lost trying to find basic things like nails and brackets. Needed assistance just to get around.
Alexander James
2/5.0
25, Aug 2023
Damaged Item and No Apology
Received a damaged vanity from an online order. Returned it in-store, but no one apologized or offered a solution besides refund. I had to start the entire project over.
Gavin Casey
2/5.0
19, Aug 2023
Inconsistent Pricing and No Fix
Found a grill online at a great price, placed the order, and got a confirmation. Two days later, the order was canceled with no reason. I called support and was told it was a ?pricing error.? I asked them to honor the price I paid, and they refused. No apology, no compensation, just a canned ?we reserve the right to cancel.? I get that errors happen, but they should at least try to make it right?offer a discount or something. Instead, they just canceled it and expected me to reorder it at full price. That?s not how you treat customers. I even emailed corporate and got the same generic response. It?s about the principle. If you mess up, own it. This left a bad taste in my mouth.
Anthony Lawson
3/5.0
14, Aug 2023
Tools Were Used Before
Bought a new tool set, but the packaging was already opened, and it looked used. Had to return it. Not the quality control I expect from a major retailer.
Elijah Bennett
4/5.0
05, Aug 2023
Clean Store, Good Layout
The layout makes it easy to find stuff even if you don?t go often. Store is clean and organized. I do wish they had more cashiers at peak times, though.
Evelyn Walker
5/5.0
30, Jul 2023
Reliable for Home Essentials
Whether it's paint, wood, or garden tools, Home Depot usually has it in stock. I appreciate the consistency. Store is clean and organized, and the self-checkout works well. I?ve never had a bad experience here.
Ellie Gregory
2/5.0
25, Jul 2023
Parking Lot is a Mess
The parking area is chaotic. Carts all over, no clear flow of traffic, and zero staff collecting them. It?s dangerous, especially during busy hours.
Miles Pierce
1/5.0
19, Jul 2023
Paid, Then Cancelled Without Notice
I placed an order for patio furniture during a big sale. Paid in full, got an order confirmation, and waited. A week later, I randomly checked the status and saw it had been canceled. No email, no phone call?just silently canceled. I called customer service and they said it was out of stock. But why take my money and confirm the order if that was the case? They refunded me, but the sale was over by then and the same item cost way more elsewhere. It felt like a bait-and-switch. No accountability from the rep, who just kept repeating company policy. I ended up with no furniture and no real apology. Honestly, I expected more professionalism. I wouldn?t have minded if they just told me upfront. The lack of communication is unacceptable, especially when money is involved. Not a company I?ll trust with large purchases anymore.
Aiden Hughes
4/5.0
13, Jul 2023
Satisfying Shopping Trips
I always leave feeling like I got what I needed. Stores are well-stocked, and customer service is solid. Only gripe is parking during weekends can be chaotic.
Jacob Wheeler
2/5.0
01, Jul 2023
Dirty and Cluttered Store
My local store is messy and disorganized. Items are stacked all over the aisles, and I?ve tripped over loose boxes more than once. Doesn?t feel very safe.
Serenity Daniels
2/5.0
27, Jun 2023
Poor Service in Appliances
Tried asking questions about a dishwasher, but the staff didn?t seem interested. No one knew the specs or availability. I went somewhere else.
Michael Perry
4/5.0
20, Jun 2023
Great for Small Renovations
Doing some light remodeling in my kitchen, and Home Depot had a lot of helpful items. Their in-store kitchen display gave me good ideas too. Always a solid place.
Hailey Monroe
1/5.0
12, Jun 2023
Lost My Return and Refused a Refund
I returned a faulty leaf blower by mail using the prepaid label they provided. After tracking it, I saw it was delivered to their warehouse. A week passed, no refund. I called and was told they never received it. I sent them the tracking info?they said they?d escalate. Another week, nothing. Called again, and someone else told me the package was ?lost? and I?d need to file a claim with the carrier. But it was their label! I followed their process, yet I?m left with no product and no refund. It?s absurd. No one is taking responsibility. Every time I call, I get a new person with a different answer. I?m out over $200. Their return system is broken, and it?s completely unfair to the customer.
Noah Peterson
4/5.0
07, Jun 2023
Friendly and Knowledgeable Staff
Staff in the lighting section helped me choose a new fixture for my dining room. They were knowledgeable and didn?t rush me at all. Checkout was quick too.
Matthew Gordon
2/5.0
01, Jun 2023
Returned Item Resold as New
Bought a ?new? power tool that had clearly been used. Packaging was messy and parts were missing. Returned it, but still left wondering how that got through quality checks.
Brooklyn Fox
3/5.0
25, May 2023
No One at Pro Desk
Waited at the Pro Desk for someone to show up for ten minutes. Ended up walking out without placing my order. What?s the point of having a Pro section if no one works it?
Mason Richardson
2/5.0
18, May 2023
Inaccurate Stock Online
Website said my item was in stock, but when I got there, it was nowhere to be found. A staff member confirmed it hadn't been in stock for days. Waste of a trip.
Cameron Owens
3/5.0
10, May 2023
Weak Product Descriptions Online
Bought a light fixture online that looked much larger in the photos. Dimensions weren?t listed properly. Now I have to return it.
Charlotte Martin
5/5.0
04, May 2023
Great Store for DIY Projects
I shop at Home Depot all the time for my home projects. Their selection is solid, and I can usually find exactly what I need. The staff is helpful, and checkout is quick. Definitely one of my go-to places for tools, paint, and random hardware.
Wyatt Richards
2/5.0
21, Apr 2023
Misleading Sale Pricing
Saw a sale sign on garden tools, but the price rang up higher. Staff told me it was ?old signage.? Not the first time that?s happened. Very misleading.
Thomas Walters
3/5.0
12, Apr 2023
Restroom Was Nasty
Visited the store early in the day, and the restroom was already disgusting. Overflowing trash, no soap. It really gives a bad impression of store upkeep.
Brandon Ellis
2/5.0
07, Apr 2023
Damaged Item and No Accountability
Bought a patio set during a sale and was excited for the delivery. It came 10 days later, but one chair had a huge crack and the table was scratched. I immediately contacted support, and they said they?d send a replacement part. Two weeks passed?nothing. I called again, and they said it was ?in process.? A month later, still no update. When I asked for a refund, they told me they couldn?t issue one until the replacement was returned?but I never received it! It?s been over two months, and I?m still stuck with damaged furniture. They clearly don?t have a system to handle these issues, and it feels like I?m being ignored. Their resolution team is useless, and all I got were empty promises. Home Depot lost my trust.
Jack Simmons
4/5.0
03, Apr 2023
Good Prices, Fast Checkout
Prices are usually fair, especially when you compare brands. The self-checkout helps avoid long lines, which is always a plus when you're in a rush.
The Home Depot
Address
United States
Website
www.homedepot.com
Email
Telephone
