Vivint
3.74/5.0
Leah Ward
2/5.0
14, Jul 2025
Faulty Equipment
One of my door sensors keeps giving false alarms. I?ve had it replaced once and still no improvement. Very annoying.
Isaiah Russell
2/5.0
09, Jul 2025
Equipment Failed Quickly
I was initially impressed with the system during the demo, but within three months, I started having problems with the equipment. My door sensor kept disconnecting, and the indoor camera would randomly stop recording. I called customer support multiple times and got different answers every time. One agent told me to reset the system, another blamed my Wi-Fi?even though my other devices work fine. Eventually, they sent a technician, but even that didn?t fix the recurring issues. It?s frustrating to pay this much for something that doesn?t function consistently. I expected a lot more durability and better customer care for the premium price I?m paying. The worst part is I?m locked into a contract, and trying to cancel or downgrade is more difficult than it should be. If I could go back in time, I would have chosen a different provider with more reliable hardware and honest support.
Addison Carter
4/5.0
05, Jul 2025
Easy Setup, Reliable System
The installation process was surprisingly simple. I liked how professional the tech was ? very efficient and polite. The system has been reliable, and I really enjoy using the app to keep tabs on my home. My only minor complaint is the monthly cost, but considering the functionality, it seems fair. I haven?t had any issues so far, which is a good sign.
Hunter Griffin
2/5.0
26, Jun 2025
Tech Support Isn?t Reliable
I had high hopes for Vivint, but their tech support has been a big letdown. Whenever I run into issues, getting help takes hours. I?ve called multiple times and often get conflicting advice from different reps. One even had me reset the entire system, which ended up making things worse. It?s clear they don?t always document calls, so I have to explain everything again each time I reach out. It?s exhausting. I also had a broken camera that they refused to replace under warranty, even though it stopped working within six months. I ended up buying a replacement out of pocket, which shouldn?t happen with a premium service. It just feels like the system is good when it works, but once you have issues, you?re on your own. That?s not what I want in a security provider. I expected more professionalism and consistency from a company like Vivint.
Lillian Mitchell
5/5.0
17, Jun 2025
Easy to Control from Anywhere
I love being able to check in on my home from my phone, whether I?m running errands or away for the weekend. The notifications are quick, and the interface is very intuitive. The doorbell camera is especially helpful ? I can talk to delivery drivers and even ask them to leave packages in a specific spot. Everything just works.
Natalie Stewart
5/5.0
11, Jun 2025
Reliable and Easy to Use
I?ve used Vivint for almost a year now and haven?t had any major issues. Everything is reliable and easy to use, which is what I need as someone who isn?t great with tech. The system checks all the boxes: easy control, solid build, good alerts, and helpful customer service. Definitely happy with the choice so far.
Julia Lane
4/5.0
02, Jun 2025
Pretty Reliable
I?ve had it for a few months now and everything has worked consistently. Notifications are fast and clear. Only downside is the price, but it?s worth it.
Bella Ramirez
3/5.0
26, May 2025
Not as Advertised
Some features shown in the demo aren?t part of the base system. You have to pay extra for what they advertise as standard.
Lincoln Coleman
3/5.0
10, May 2025
Takes Time to Learn
It?s not very beginner-friendly. Took me a few weeks to fully understand how to use everything correctly.
Ethan Johnson
5/5.0
01, May 2025
Good Value for Features
You get a lot of features for the price. The camera quality is better than I expected, and I like the two-way talk option.
Hazel Morris
5/5.0
23, Apr 2025
Everything Just Works
From the beginning, Vivint has impressed me with how well everything just works. The technician was on time, polite, and explained the whole process before installing anything. Once the system was installed, I had no issues understanding how to use it. The app is clean and very easy to navigate. I can control the alarm, view live camera footage, unlock doors, and even adjust the thermostat?all from my phone. One of my favorite features is the real-time notifications. I get alerts instantly, and they?re always accurate. It?s helped me catch a few false alarms like my dog triggering motion sensors, and even once when a package was taken from my porch. I shared the footage with the police and they were able to use it. Overall, the experience has been smooth and dependable. I feel more secure in my home than ever before, and that?s priceless.
David Adams
4/5.0
10, Apr 2025
Smooth Integration
It connects well with other smart home stuff.
Aurora Flores
2/5.0
04, Apr 2025
Limited Automation
Home automation options are very limited unless you buy more equipment. Not what I was expecting.
Aubrey Evans
5/5.0
28, Mar 2025
Works Well with Smart Devices
One of the things I like most is how well Vivint connects with other smart home devices. I didn?t need to change anything ? it just synced easily with my thermostat and lights. I love being able to create routines like turning everything off when I leave the house. It?s not just a security system ? it?s a full smart home hub.
Logan Davis
4/5.0
14, Mar 2025
Nice Features
The features are great. It?s been pretty reliable, and the mobile access is super convenient. Had a billing issue once, but it got fixed fast.
Adam Long
3/5.0
06, Mar 2025
Basic System, Not Smart Enough
I expected more smart features based on their ads, but it?s really just a basic security setup with an app.
Charles Price
2/5.0
22, Feb 2025
Contract Traps
Be careful with the contract ? it?s long and hard to get out of. I didn?t realize how locked in I was.
Anthony Parker
4/5.0
16, Feb 2025
Simple, Secure, and Smart
I like the simplicity of it. The system is easy to arm and disarm, and the app is very responsive. I use it daily, especially the video doorbell. It gives me a lot of peace of mind when packages are delivered. Customer service has been decent, not perfect, but they do follow up. The quality overall has exceeded my expectations.
Harper Taylor
4/5.0
03, Feb 2025
Gets the Job Done
It?s not flashy, but it gets the job done. I feel safer when I?m home alone, and the alarm is loud enough to wake me up.
Sophia Jones
5/5.0
25, Jan 2025
Reliable Monitoring
I?ve had it for a year and haven?t had any major issues. Alerts are fast and accurate. I feel safer at home with it.
Amelia Wilson
5/5.0
11, Jan 2025
Great with Kids at Home
With kids running around, it?s good to have extra eyes on things. I get notifications when the door opens, which helps a lot.
Hannah Morgan
2/5.0
01, Jan 2025
Hard to Cancel
The system itself was okay, but trying to cancel the service was a nightmare. They kept transferring me around and the process took way longer than it should have.
Caleb Richardson
3/5.0
26, Dec 2024
Salesperson Misled Us
We were promised some features that ended up being add-ons for an extra charge. Felt misled after the contract was already signed.
Zoey Scott
5/5.0
17, Dec 2024
Feels Safer at Night
I sleep better knowing the system is active.
Aiden Jackson
4/5.0
03, Dec 2024
Almost Perfect
Almost perfect system, but one of my motion sensors acted up once. Other than that, everything else has been smooth.
Lucas Garcia
4/5.0
24, Nov 2024
Easy to Use
Setup was straightforward and the app makes it easy to control everything. Sometimes the connection drops, but it comes back on its own.
Lucy Wood
3/5.0
15, Nov 2024
Mediocre Support
Support is hit or miss. One rep is helpful, another has no idea what I?m talking about. Not consistent.
Carter Hall
4/5.0
06, Nov 2024
Love the Mobile Access
The mobile app makes everything super convenient.
Matthew Hill
4/5.0
25, Oct 2024
Good Product, Helpful Team
The equipment itself feels high quality and the design blends in well with my home. I had one small issue with the app syncing, but the support team was helpful and patient walking me through the fix. They didn?t rush me or make me feel dumb. Overall, I?ve had a positive experience with Vivint and I would recommend it if you?re looking for something reliable.
Emilia Butler
2/5.0
18, Oct 2024
Canceling Was a Nightmare
I had a decent experience using Vivint for about a year, but when I tried to cancel my service, everything went downhill. It took me three separate phone calls, all over 45 minutes long, to finally get someone to process the cancellation. I was bounced between departments, and no one seemed to have access to the full account details. Even after cancellation, I was charged for another month and had to dispute it. The system worked okay when it was active, but the frustrating cancellation process really soured my experience. There needs to be a simpler way to end service without jumping through hoops. I also wish they had given me a better breakdown of the cancellation policy when I first signed up. It feels like they make it hard on purpose. I wouldn't go through this again or recommend it to anyone who values hassle-free service.
Jackson Thompson
5/5.0
12, Oct 2024
Solid Support Team
What stood out most was the support team. They were polite and quick to help when my camera disconnected. Fixed in under an hour.
Savannah Cooper
2/5.0
01, Oct 2024
Poor Follow-Up
After the install, no one followed up to check if things were working properly. Had a sensor issue and had to figure it out myself.
Levi Lee
4/5.0
25, Sep 2024
Worth Considering
After comparing a few services, we went with Vivint. The install took a bit longer than promised, but the actual system is great.
Grayson Gray
2/5.0
10, Sep 2024
App Crashes Often
The app crashes too often for my liking. It?s unreliable when I really need to check alerts fast.
Nevaeh Rice
4/5.0
06, Sep 2024
Decent System, Great Features
I like the features a lot, especially the camera and smart lock. There was a bit of a learning curve at first, but I got used to it.
Caroline Foster
3/5.0
26, Aug 2024
Too Expensive for What You Get
Vivint isn't necessarily bad, but I can?t help feeling like I overpaid for what I got. The equipment looks sleek and the app is decent, but I expected more functionality at this price point. Some features that were promoted as standard ended up requiring extra fees or upgrades, which felt like a bait-and-switch. I had to call support just to activate basic settings on my motion detectors. I also noticed that some smart home features don't integrate as smoothly as advertised. It works fine most of the time, but for the cost, I wanted more convenience and fewer headaches. I could get similar protection and features from other systems for a much lower monthly rate. It feels like you're mostly paying for branding and not better service. I?m staying with it for now since I?m in a contract, but I?ll definitely explore other options once my term ends.
Violet Reed
5/5.0
19, Aug 2024
Perfect for Remote Work Life
Since I started working remotely, having Vivint has been a major plus. It helps me keep an eye on the house without having to get up constantly. I get alerts if someone?s at the door, and I can even answer through the app during Zoom meetings. The motion sensors and smart lock make me feel secure, especially when I?m home alone. The installation guy was super professional?he even cleaned up after himself, which I appreciated. I?ve been using the system for about eight months now and haven?t run into any problems. The app is so easy to use that I?ve shown my parents how to use it at their place too. I also love that it connects to Alexa and my thermostat. It?s not just a security system?it?s made my day-to-day life way more convenient. If you work from home or live alone, I definitely recommend giving Vivint a shot.
Camila Barnes
3/5.0
07, Aug 2024
Too Complex
The setup has too many options and menus. It?s overwhelming if you?re not tech-savvy. I expected something simpler.
Lily Young
5/5.0
30, Jul 2024
Great Support Team
Customer service was polite and fixed my issue fast.
Stella Collins
5/5.0
12, Jul 2024
Excellent for Busy Families
As a parent with two young kids, I really appreciate how much Vivint simplifies things. I can check who?s at the door, lock it remotely, and even adjust the thermostat without leaving the couch. The cameras help me keep an eye on the backyard, and alerts are super fast. It?s been worth every penny for the convenience and security.
Aaron Hughes
3/5.0
04, Jul 2024
Confusing Plans
The pricing plans are all over the place and it?s hard to know what?s included until after you commit.
Landon Henry
5/5.0
22, Jun 2024
Helpful Team
The support team really made the experience stress-free. I?m not tech-savvy at all, but they walked me through everything patiently. Appreciate that a lot.
Audrey Jenkins
2/5.0
18, Jun 2024
Support Is Unhelpful
I contacted support about a motion detector problem, and they just told me to reset it without checking further. Didn?t solve anything.
Riley Nelson
5/5.0
05, Jun 2024
Smooth Setup and Operation
I wasn?t sure what to expect, but everything from the initial call to installation was smooth. The technician showed up on time and explained everything in a way I could understand. I like that I can monitor everything on my phone. The app is clean and simple. The cameras and sensors work exactly as expected. So far, I?ve had no technical issues or hiccups.
Thomas Bell
3/5.0
24, May 2024
App Glitches
The app works most of the time, but sometimes it freezes or delays alerts. It?s frustrating when you?re relying on it for real-time updates.
Elijah Anderson
4/5.0
16, May 2024
Good for First-Time Users
This is our first security system, and it wasn?t too hard to learn. Customer service was great when we had a question about settings.
Sadie Ford
3/5.0
03, May 2024
Promising Start, Disappointing Later
At first, everything with Vivint went smoothly?the install was great, and the system seemed solid. But over time, problems started creeping in. The camera feed now lags often, and the app freezes on both my phone and tablet. It?s especially annoying when I?m not home and need to check in. I also noticed the battery on one sensor dies way faster than expected. I called support, and while they were friendly, the solutions they offered didn?t help. They just sent a video tutorial and told me to ?keep an eye on it.? That?s not what I call support. I?ve also noticed more hidden costs like activation fees for new devices. I expected a premium experience but instead got something that feels average at best. Vivint started out great, but the long-term experience hasn?t lived up to the hype. I?d be hesitant to recommend it to someone else.
Benjamin Moore
5/5.0
29, Apr 2024
Easy Monitoring Setup
The monitoring setup was super easy and fast. The equipment looks nice and blends in with the home. No annoying wires or clutter.
Ryan Howard
3/5.0
08, Apr 2024
Not Very Intuitive
The system works, but it?s not as intuitive as they make it sound. Took me a while to figure out how to use the panel.
Nathan Turner
4/5.0
25, Mar 2024
Very Useful and Modern
I?ve tried a couple of systems before, and Vivint feels more modern and capable. The touchscreen panel is sleek, the camera resolution is great, and I like the mobile controls. I wish the app loaded just a little faster, but that?s honestly a small thing. Overall, it?s been a solid upgrade from what I used to have, and I don?t regret switching.
Maria Burns
4/5.0
19, Mar 2024
Works Great, Minor Delay
The system works great, although I had a bit of a delay getting everything installed. Once it was set up, it?s been reliable and easy to manage.
Jaxon Perry
3/5.0
10, Mar 2024
App Lag
The app has a noticeable lag when switching between cameras or settings. Needs better optimization.
Gabriel Wright
4/5.0
02, Mar 2024
Works Well Overall
It?s simple, clean, and gets the job done.
Nora Ramirez
5/5.0
27, Feb 2024
Great Choice for Our Family
We decided to go with Vivint after a lot of research, and honestly, we?re happy with our choice. The system is easy to use, and I love being able to lock the doors remotely and check the cameras when I?m at work. My kids also find the panel easy to use. It gives us peace of mind, especially when we?re traveling or out late.
Nolan Hamilton
2/5.0
19, Feb 2024
Too Much Hassle for Basic Security
My experience with Vivint has been full of small annoyances that add up. The panel beeps randomly for no reason, the app needs constant updates, and the support staff often gives generic answers. The system works, but it doesn?t feel reliable or user-friendly. I?ve had to call support multiple times just to make small adjustments or get explanations for error codes. It shouldn?t be this complicated to manage a basic home security system. Also, the long-term contract is a trap?there?s no easy exit if you?re unhappy. I feel like I?m stuck with something I no longer trust. The worst part is, I still don?t feel 100% secure. Sometimes notifications come late or not at all. I?m disappointed because I really wanted this to work. I wouldn?t go through all this again, and I wish I?d done more research before committing to a multi-year agreement.
Paisley Alexander
3/5.0
12, Feb 2024
Decent System, But Poor Transparency
My biggest issue with Vivint is the lack of transparency. When the salesperson came by, they promised a system that included full automation features and security coverage. What I actually received was a more basic setup and the automation costs extra. I felt misled. The contract wasn?t explained clearly, and once I signed, I was locked into a multi-year plan I can?t easily change. On top of that, some of the equipment they installed was refurbished?not something I was told in advance. The system does work okay day-to-day, but the bad taste from how it was sold to me still lingers. Customer support is decent once you get through, but you really have to push to get honest answers. I wish I had taken more time to read reviews and fully understand what I was signing up for. I wouldn?t recommend Vivint to someone who wants flexibility and transparency.
Aria Walker
5/5.0
06, Feb 2024
Quick and Easy Setup
Installation was fast and everything worked right away.
Owen Ross
2/5.0
28, Jan 2024
False Alarms
The system gave me three false alarms in one week. I had to call and disable it just to get some peace.
Jayden Allen
4/5.0
21, Jan 2024
Reliable So Far
Been using it for months with no major problems.
Joshua Rivera
3/5.0
10, Jan 2024
Pricey Over Time
The monthly cost adds up quickly. I didn?t realize how expensive it would be over a couple of years. The features are decent, but not worth the price.
James Miller
4/5.0
02, Jan 2024
Good Overall Experience
It took a while to get someone out for install, but once it was done, it?s been working well. Their support is actually helpful.
Layla Baker
5/5.0
28, Dec 2023
Very Responsive Alerts
Alerts come in fast whenever something moves.
Leo Sanchez
5/5.0
19, Dec 2023
Worth the Investment
After using Vivint for almost a year, I can confidently say it?s one of the best decisions I?ve made for my home. The system is reliable, and everything works seamlessly?from door sensors to cameras to the smart lock. I love being able to control it all through the mobile app. The live video feed gives me peace of mind when I?m not home, and I especially appreciate the two-way talk feature. Setup was professional, and customer service followed up to make sure I was happy. Even my kids use the system without any issues. The interface is that user-friendly. While it is a bit on the pricier side, the quality of equipment and service justifies it. I?ve had zero regrets since switching over. I recommend it for anyone who wants something dependable with solid features and good support. Vivint delivers on its promises in a big way.
Mason Brown
5/5.0
08, Dec 2023
Setup Was Quick
They got everything set up quickly. The rep explained all the features and showed me how to use the app. No pressure to upgrade.
Jonathan Simmons
3/5.0
01, Dec 2023
Okay But Overhyped
It?s not terrible, but definitely not as amazing as it?s marketed to be. Just an average system with a fancy app.
Andrew Cook
5/5.0
30, Nov 2023
Excellent from Start to Finish
I?ve had Vivint for nearly a year now, and everything about the process?from the sales call to the final install?was smooth and professional. The system is high-quality and looks sleek in my home, not like the bulky ones I?ve had before. The app is a huge plus. I use it daily to monitor the cameras, arm/disarm the system, and even turn on lights when I get home late. The video quality is crystal clear, even at night. One night I got an alert while on vacation and saw someone walk up to our door. I used the speaker to tell them we weren?t home, and they left immediately. That moment made me realize how valuable this system is. It?s like having a guard dog, but smarter. I?ve had a few interactions with customer service and they?ve always been responsive. I?ve recommended Vivint to my neighbors and would do it again without hesitation.
Brooklyn Powell
2/5.0
22, Nov 2023
Equipment Issues
One of the cameras stopped working within two months. Took forever to get a replacement.
Xavier Chapman
5/5.0
17, Nov 2023
Peace of Mind for Us
We travel a lot and Vivint gives us peace of mind when we?re away. It?s easy to arm and disarm remotely. So far, we?re happy.
Isaac Roberts
5/5.0
05, Nov 2023
Good Experience So Far
The installer was friendly, respectful of my space, and made sure I understood how to use everything before leaving. The setup didn?t take too long, and all the devices have been working fine. I?ve had no false alarms or weird glitches. I?ve only needed to call support once for a question, and they were easy to reach and knowledgeable. Overall, solid experience.
Sebastian Bennett
2/5.0
30, Oct 2023
Sensors Fail Often
A few of the sensors don?t stay connected and keep giving error messages. It?s frustrating having to reset them.
Ella White
5/5.0
22, Oct 2023
Works Like It Should
I appreciate that it just works. No random glitches or weird app errors. I get alerts when I need them and that?s all I want.
Luke Diaz
2/5.0
12, Oct 2023
Poor Communication
I had a billing issue and it took four calls to finally get someone to fix it. Communication between departments seems messy.
Isabella Martinez
5/5.0
05, Oct 2023
Happy So Far
No complaints so far. Everything works as promised. I really like how the doorbell camera shows clear images even at night.
Olivia Smith
5/5.0
28, Sep 2023
Super Convenient
I love how everything is connected. The app is simple, and I use it daily without thinking twice. Very convenient setup.
Grace Lewis
5/5.0
19, Sep 2023
Impressive System
The system is impressive. Especially the automation ? it locks my doors and adjusts the thermostat automatically when I leave.
Kennedy Henderson
2/5.0
13, Sep 2023
Hidden Fees
There were additional charges I wasn?t aware of when I signed up. Felt like they weren?t completely upfront about the cost.
Julian Edwards
4/5.0
06, Sep 2023
Very Functional System
Vivint?s system has been running smoothly for us since we installed it a few months ago. The smart lock and garage sensors are super useful, especially when we?re on vacation. I can?t say enough good things about the app. It?s super simple and very responsive. Only minor complaint is that installation was rescheduled once, but otherwise great.
Anna Hayes
3/5.0
01, Sep 2023
Looks Good, But Lacks Depth
I chose Vivint because their equipment looked modern and the app demo seemed intuitive. While the aesthetics are great, the overall experience feels hollow. The sensors and cameras work fine, but the smart home integration is clunky. I have to manually reset my lights or re-sync devices more often than I?d like. Customer support is polite but slow to resolve anything. I also didn?t appreciate that I had to sign a long contract just to get basic features. It?s not horrible?it does give me peace of mind?but I feel like there?s a lot of room for improvement in both usability and service. When I asked about upgrades, they just tried to upsell me without addressing my original concerns. Overall, it feels like they?re more focused on selling than supporting. I?ll keep using it for now, but I probably won?t renew when the contract ends.
Dylan Phillips
5/5.0
24, Aug 2023
Makes Me Feel Secure
I live alone, so having Vivint gives me a lot more peace of mind. I can check the cameras anytime and get alerts if someone walks near the front door. I even caught a package thief once and shared the video with the police. The video quality was clear enough to identify them. This system has paid for itself already.
Wyatt James
2/5.0
11, Aug 2023
Billing Issues
They charged me for services I didn?t agree to. Took weeks to resolve, and I still never got a clear explanation.
Madeline Fisher
4/5.0
02, Aug 2023
Pretty Solid Overall
Vivint has been good to us so far. The tech helped us figure out a system that made sense for our house. One sensor gave me trouble but support handled it quickly.
Hudson Bryant
2/5.0
28, Jul 2023
Long Waits and Repetitive Issues
While the idea of a smart security system is great, the actual experience with Vivint hasn?t lived up to the promise. My doorbell camera constantly disconnects, and I?ve had to call support more than five times in the last two months. Every time I call, I?m stuck on hold for 20?40 minutes, only to be told the same reset steps. Even when they finally sent a technician, the fix didn?t last longer than a week. It?s frustrating to have recurring issues with no long-term solution. What?s worse is the app also lags or freezes occasionally, which makes remote monitoring unreliable. For the amount of money I?m spending monthly, I expected much more stability. I understand no system is perfect, but I?m tired of troubleshooting the same problems over and over. If it weren?t for the long contract, I would?ve canceled by now and moved to something more dependable.
Ava Williams
4/5.0
21, Jul 2023
Not Bad at All
I?ve had other systems before and Vivint?s app is probably the easiest to use. Customer support has also been helpful and responsive.
Zoey Bailey
2/5.0
12, Jul 2023
Long Hold Times
Anytime I call customer service, I?m stuck on hold for 30+ minutes. The reps are nice once you reach them, but the wait is ridiculous.
Scarlett Martin
5/5.0
07, Jul 2023
Looks Good and Works Well
Not only does it function well, but the equipment also looks good on the wall. Doesn?t feel cheap like other systems I?ve seen.
Henry Harris
4/5.0
30, Jun 2023
A Little Pricey, But Solid
It?s a bit on the expensive side, but you do get solid performance. Haven?t had any issues with the main control panel.
Christian Rogers
5/5.0
21, Jun 2023
Secure, Smart, and Stress-Free
I?m genuinely happy with Vivint. After doing a lot of research on home security systems, Vivint stood out for the range of features and overall quality. I was a little nervous about the installation, but the technician showed up on time and explained everything clearly. He made sure the devices were placed strategically and tested everything before leaving. Since then, the system has been flawless. I love being able to monitor everything from my phone, especially the live feed from the doorbell camera. It?s really helped us stay on top of package deliveries and unexpected visitors. I also appreciate the smart automation?like locking doors or adjusting lights when we leave the house. The entire experience feels seamless and stress-free. Anytime I?ve had a question, the support team responded quickly. I can?t imagine going back to not having this level of control and peace of mind at home.
Colton Jordan
5/5.0
14, Jun 2023
Smooth Experience
Setup went smoother than I expected. The installer explained everything clearly, and the app is super easy to use. So far, I haven?t had any issues with the equipment. It does what it?s supposed to do.
Adrian Myers
2/5.0
07, Jun 2023
Slow Responses During Emergencies
One major concern I have with Vivint is how slow the response time was during an actual alert. I had an unexpected motion alarm while on vacation and didn?t get contacted by the monitoring center until several minutes later. That delay could?ve made a difference if it had been a real emergency. When I called them about it, they blamed system traffic and didn?t offer much help. I also found it strange that I couldn?t adjust some settings myself and had to call support just to make simple changes. This kind of system should be both responsive and flexible. I don?t feel confident depending on it in a real crisis. The hardware looks good and the app is functional, but none of that matters if alerts don?t lead to timely action. Vivint needs to improve its emergency protocols. I?m seriously considering switching once my contract is up.
Eleanor Peterson
3/5.0
01, Jun 2023
Too Many Calls
After requesting a quote, I kept getting calls from their reps every day for over a week. Felt pushy and overbearing.
Claire Patterson
2/5.0
30, May 2023
Alarm Volume Too Low
The alarm isn?t loud enough. I expected something that would wake up the house in case of a break-in.
Samuel Green
4/5.0
26, May 2023
App is Really Handy
I use the app almost every day to check things.
Penelope Cox
2/5.0
17, May 2023
Installation Delays
My install appointment was rescheduled twice, and I had to take off work both times. Not a great first impression.
Eli Daniels
5/5.0
10, May 2023
Very User Friendly
The whole system is user-friendly and doesn?t feel complicated. I can check everything from my phone, which makes me feel more secure when I?m not home.
Ellie Torres
5/5.0
03, May 2023
Peace of Mind Every Day
It?s just nice knowing that if something happens, I?ll know about it right away. The notifications are accurate, and I can review footage easily. We had an incident in the neighborhood, and I felt good knowing our home was protected. The system didn?t slow down or glitch even during bad weather, which I really appreciated. It?s a strong system all around.
Evelyn Thomas
5/5.0
25, Apr 2023
Good Customer Care
Customer care followed up after installation to make sure everything was okay. That small gesture made a big difference.
Mia Rodriguez
5/5.0
18, Apr 2023
Love the App
The Vivint app is the best part. I can check in from anywhere, and it always works without any lag. Highly recommend for busy people.
Mila Hughes
3/5.0
12, Apr 2023
Camera Delay
The camera takes too long to load sometimes. By the time it connects, the person is already gone.
Joseph Campbell
4/5.0
06, Apr 2023
Happy With the Features
I?ve been using Vivint for almost six months and it?s been solid. The smart home features are really convenient. I like how everything connects ? door locks, thermostat, lights, and more. The customer support can be a little slow during peak times, but once you get them, they?re helpful. It?s not the cheapest option, but it feels like a good investment in safety.
Vivint
Address
4931 North 300 West,
84604,
Provo,
UT,
United States
Website
vivint.com
Email
Telephone
844-408-1007
