Valerie Confections
3.38/5.0
Roman Rossi
2/5.0
13, Aug 2025
Service response was slow
Tried ordering for a holiday event with at least two weeks? advance notice. After placing the order, the confirmation email took almost a week to arrive. The custom flavors weren?t available even then, and alternative suggestions came late. Final chocolates finally shipped, but by then the event passed. Quality of sweets was fine, but the lack of clear communication and delay overshadowed the experience. Would have appreciated faster updates and more proactive customer care.
Alexa Johnson
1/5.0
02, Aug 2025
Packaging melted in transit
Ice packs failed. Chocolates softened and presentation was compromised.
Rowan Schmidt
5/5.0
19, Jul 2025
Special gifts made easy
Ordered chocolates and jam as presents. Customer service helped correct a shipping error promptly. Recipient loved the gift box presentation and taste.
Blake Singh
5/5.0
08, Jul 2025
Craftsmanship shines through
Knowing they started in 2004 as a small kitchen, their continued dedication is in every bite. Ingredients feel premium and results are sophisticated. From rose?topped cakes to toffee bars, there's care in each handmade piece. Taste, look and service matched expectations.
Parker Singh
4/5.0
30, Jun 2025
Nice balance of flavors
The rose petal petits fours were beautifully delicate with a subtle tang. Packaging was lovely, and delivery arrived chilled. A few pieces were slightly softer than expected, but overall very enjoyable.
Allison Chen
2/5.0
11, Jun 2025
Latte tasted burnt
Caramel latte had a burnt edge. Milk over?steamed.
Carter Wilson
5/5.0
25, May 2025
Flavors that tell a story in each bite
Having followed Valerie Confections since their early days, tasting each confection feels like a continuation of their narrative. I tried apricot jam and petit fours; pairing savory tea bites with sweets turned afternoon into an event. Every detail?from ethically sourced ingredients to hand?tied ribbons?felt meaningful. The floral, fruity, chocolate themes worked in harmony. Unlike mass brands, these sweets carry personality.
Aaron Davies
2/5.0
09, May 2025
Coffee lacked consistency
Bought several caramel lattes at the caf?. One tasted burnt and overly sweet, while another was more balanced. Staff seemed enthusiastic but inconsistency stood out. Also, seating was limited. If you?re after reliably good coffee with confections, check freshness and ask about roast.
Ava Sharma
4/5.0
21, Apr 2025
Reliable and refined gift items
Purchased assorted chocolates for corporate gifting. Boxes arrived in a neat cluster, each tied with ribbon. Recipients praised both flavor and presentation. Slight variation in salt level among caramels, but none were bad.
Naomi Wong
4/5.0
07, Apr 2025
Pleasant local bakery experience
Friendly staff and tasty petits fours. Occasionally freshness varies.
Asher Thompson
5/5.0
27, Mar 2025
Customer service rescued order mishap
I mistakenly entered wrong shipping details. Support was prompt and arranged reshipment. The replacement gift arrived beautifully and on time. Chocolates tasted richly dark and perfectly balanced salt and sweetness. Thoughtful packaging and service turned an error into a caring experience.
Raya Diallo
5/5.0
12, Mar 2025
Lovely caf? ambiance
Enjoyed high tea in the garden seating area. Scones with blood orange curd were fresh, and the savory bites were inventive. Staff were welcoming and efficient. It felt relaxed and refined.
Spencer Weber
2/5.0
17, Feb 2025
Custom event favors fell flat
Contacted Valerie Confections about event favors for a business function. Communication with the team was courteous, but deadlines were tight. Final favors arrived later than needed and some looked uneven or chipped. Flavor tended toward standard chocolate rather than the custom selection discussed. While staff remained professional, outcome didn?t match expectations or timeline.
Caleb Hayes
5/5.0
04, Feb 2025
Problem?free gifting with elegance
Purchased chocolates and jam as long?distance gifts. One order accidentally had wrong shipping?customer service fixed it promptly and resent. The replacement arrived flawless. Packaging was beautiful, taste was elegant. Rose petal petits fours had subtle floral notes. Rice & sesame bar fused crunchy and salty in a unique way. Jam was fragrant and flavorful. Every recipient responded with delight. Organization, shipping, and product quality all delivered a cohesive, elevated experience.
Riley Miller
5/5.0
24, Jan 2025
Memorable dessert box
The petit fours and truffles in the large gift set impressed with flavor complexity. Vanilla bean and passionfruit layers paired beautifully. Presentation felt luxurious.
Angelina Antoniou
1/5.0
02, Jan 2025
Refund response slow
Requested refund for damaged box?took days to process.
Benjamin Jenkins
4/5.0
29, Dec 2024
Balanced cake and pastry offerings
Sampled chocolate cake slice and a few petits fours. Cake had deep cocoa flavor, frosting was creamy. Petits fours added a floral hint. Cake was a bit dense, but overall satisfying experience for dessert lovers.
Sierra White
1/5.0
04, Dec 2024
Order arrived late and lacked tracking
Purchased a box to send for mother?s birthday. Estimated delivery window came and went, with no tracking updates. My follow?up emails were acknowledged but response time was slow. Recipient received the gift two days late. The chocolates by then were still intact but not at peak freshness. All in all, the delay and limited communication diminished the sentiment behind the gift.
Anna White
5/5.0
18, Nov 2024
Thoughtful flavors, beautiful presentation
Received the large gift box and it truly impressed. The Baby Grand assortment featured almond toffee, truffles and caramels?each piece layered in texture and taste. Petits fours were delicate and floral, elegantly wrapped within the box. Shipping packaging with ice packs ensured arrival in pristine condition even in summer. Customer support rectified a minor address error quickly. Both aesthetically and flavour?wise, this felt like an artisan confection experience.
Adriana Costa
1/5.0
26, Oct 2024
Late arrival caused trouble
Gift box reached recipient two days late. Taste was okay but timing mattered.
Cameron Koul
5/5.0
29, Sep 2024
Artisan quality worth the splurge
As someone who?s tried many chocolatiers, Valerie stands out for texture and balance. Truffles are smooth but not overly sweet; toffee has just enough salt. Petits fours feel delicate yet rich. Ingredients are ethically sourced and flavors feel original. Presentation matters: boxes are classic and clean. Though prices are premium, outcome justifies it. For birthdays or thank?you gifts, this feels like next?level confectionery.
Selena Baker
1/5.0
06, Sep 2024
Packaging arrived messy and warm
Ordered a large gift set in summer. Delivery packaging used ice packs?but in transit they melted and damaged box aesthetics. Chocolates started to soften and some petals on petits fours melted into the wrappers. When contacted, customer support apologized but offered no replacement or refund. While taste remained acceptable, the visual presentation was ruined. Disappointing, as the brand emphasizes beauty in its products. Might choose alternate vendors for summer deliveries in warm regions.
Maeve Gallagher
5/5.0
21, Aug 2024
Consistently wonderful flavor
Every visit delivers rich chocolates and pastries with a lovely blend of sweetness and texture.
Audrey Miller
5/5.0
11, Aug 2024
Passion?fruit cakes were divine
Bought the passion fruit pie slice and a Rose Petal box. Passion fruit filling was tangy and bright, with moist crust. Petits fours had delicate rose flavour and rich ganache layers. Perfect afternoon combination with coffee.
Alexander Kante
2/5.0
01, Jul 2024
Overly sweet caramel
Caramel box tasted too sugary. Salt balance was off.
Chloe Martin
5/5.0
24, Jun 2024
Unexpected surprise in every treat
Tried a mixed box along with fig & pear jam. Each chocolate had its own character: some earthy, others bright or salty. The jam paired beautifully with goat cheese. Even headers on sweets noted allergen info. Delivery packaging assured freshness. Despite heat concerns, everything arrived intact. Customer reps were informative and friendly.
Abigail Sanchez
1/5.0
13, Jun 2024
Scones too dense, customer service slow
Opted for afternoon scones with curd and marmalade. While marmalade was bright, the scones themselves were heavy and slightly stale. Requested replacement but waiter said only reheating was possible. After complaining later, refund was minimal. For a high?end pastry shop, expected better quality control.
Brianna Weber
5/5.0
22, May 2024
Memorable community and craftsmanship values
Visited the shop in Glendale. Valerie Gordon?s story from 2004 felt real: a small kitchen creating handcrafted chocolates. Sampling several items?rose petits fours, espresso cake, jam?revealed detail in every layer. The garden seating gave a quaint, calm ambience. Staff greeted every guest with warmth. Scones were made in?house daily. Deviled eggs and tartines were clever savory pairings. Tea service felt intentional, not rushed. Combined with quality ingredients and friendly staff, the entire experience reflected care.
Rhett Gupta
4/5.0
16, May 2024
Reliable bakery stop
Picked up pastries and small cakes. The coffee crunch slice stood out with layered textures. A few items felt a bit dry, but most were moist and flavorful. Worth repeating.
Summer Hall
1/5.0
27, Apr 2024
Jam jar shattered in transit
Ordered a couple of preserves along with confections. On arrival, one jam jar cracked inside the packaging, leaking onto chocolates and staining the box. While the customer service offered partial refund on jam, they didn?t compensate the stained box or melted sweets. Expectation of care wasn?t met. A truly special order got soured by packaging oversight.
Amelia Dubois
1/5.0
25, Mar 2024
Jam jar leaked inside box
Preserve jar cracked, chocolate box was stained.
Rosalie Jenkins
4/5.0
03, Mar 2024
Solid customer support
Contacted the team about delivery timing. They were helpful and responsive, reshipping on tight notice. Final product was well received and tasted excellent.
Myles Rao
4/5.0
19, Feb 2024
Solid choice for gifts
Cake slices and truffles arrived neatly packaged and tasted fresh overall.
Ariana Silva
5/5.0
03, Feb 2024
Afternoon tea exceeded expectations
Garden tea service exceeded its online description. The cr?me fra?che scones were warm and balanced with curd and marmalade. Savory bites like smoked salmon tartines and deviled eggs offered variety. Petits fours and tartlettes were light, not too sweet. Staff managed all 24 seats smoothly and created a soothing pace. A serene way to spend Saturday afternoon.
Claire Wright
5/5.0
29, Jan 2024
Timeless elegance and dependable quality
Discovered the shop via a Gift Set feature in Wirecutter. Order included raison bar, caramels and gift box. Every confection felt refined. Delivery packaging was secure and chill. Flavors ranged from buttery to tart. Even after several days, textures remained intact. I?m impressed by how they?ve grown since 2004 into a renowned brand without losing the handcrafted essence. Definitely ordering again.
Reese Dubois
3/5.0
10, Jan 2024
Occasional texture issue
Enjoyed almond toffee pieces; some were soft rather than crisp. Still tasty, but consistency varied. Noticed best results when gifting older recipients.
Quinn Kumar
3/5.0
28, Dec 2023
Good taste but pricey
Quality is evident in every bite?from salted caramel to rice & sesame bar?but the price is on the higher side. If budget is tight, might choose smaller box sizes. Great for special occasions.
Christian Moreau
4/5.0
19, Dec 2023
Solid for corporate gifting occasions
Organized multiple orders for company clients. Boxes arrived consistently and elegantly wrapped. Recipients appreciated flavor variety and craftsmanship. Some feedback noted a few pieces were too sweet, but overall reaction was positive. Pricing aligns with other boutique brands. Coordination and shipping logistics were smooth. A sophisticated gifting option.
Aidan Gupta
2/5.0
05, Dec 2023
Truffle texture uneven
Some truffles were smooth and rich, others grainy and oddly sweet.
Brooklyn Ndlovu
4/5.0
27, Nov 2023
High tea that truly feels special
Booked afternoon tea on Saturday. The limited seating meant well?paced service. Scones were buttery and warm, paired with house?made marmalade and curd. Savory bites added variety, and sweets like panna cotta and tartlettes ended on a fresh note. Staff checked in without hovering. The garden setting made it feel like a private event. Price is steep but fits the curated, refined experience. Small improvements: more flavor variety in twists, but it still felt special.
Malia Lewis
3/5.0
14, Nov 2023
Good but minor issues
Delicious presentation, though shipping caused some melting on a warm day.
Sydney King
1/5.0
21, Oct 2023
Mixed results with seasonal flavour
Tried a spiced apple cake based on a seasonal listing. The cake looked festive but had barely any spice?tasted more like plain apple. Texture was dense rather than light. It felt more cosmetic than culinary. Presentation was fine, but flavor disappointed.
Brandon Kowalski
5/5.0
02, Oct 2023
A full sensory delight from start to finish
Ordered the Baby Grand Assortment and Rose Petal Petits Fours for a celebration. From the moment the box opened, ribbons and petals set a refined tone. Truffles had deep chocolate richness balanced with floral accents. Almond toffee and caramel pieces were crisply satisfying. Each bite offered a different texture and flavor profile. Even better, the team included ice packs that worked perfectly. Despite June heat, all items arrived intact. Customer emails were friendly and helpful. The experience felt luxurious yet personal?worthy of gifting or savoring over time.
Sawyer Adebayo
2/5.0
18, Sep 2023
Flavor uneven across assortment
Sampled several chocolates from two assortments. Some truffles were richly flavored and smooth, but others tasted bland or overly sweet. The rice & sesame caramel was good, but almond toffee lacked salt balance. Expectation was consistently crisp and layered textures. Instead, a few felt one?dimensional. Given the premium price, uniform quality matters.
Anthony Nkosi
4/5.0
05, Sep 2023
Tear?inducing gift experience
Sent petit fours and jam to a family member. The recipient shared that every bite felt thoughtful. Packaging, ribbons and notes elevated the unboxing ritual. Taste was creamy and fresh. I'd like them to offer more variety in jam sizes, but the overall experience overwhelmingly positive.
Scott Nkosi
2/5.0
30, Aug 2023
Tea service was overcrowded
Joined the afternoon tea with reservation. Instead of a calm experience, the seating felt cramped and noisy. Teaware was mismatched, and several scones arrived lukewarm. Staff seemed rushed and overlooked refill requests. The variety of bites was interesting, but execution lacked polish. Felt more like a quick caf? rather than a refined tea ritual as described online.
Andrew Bell
2/5.0
11, Aug 2023
Slight dryness in pastries
A few petits fours were drier than expected.
Reid Davies
4/5.0
22, Jul 2023
Tasty seasonal treats
Sampled the Blushing Berry bar?bright and balanced between sweet and tart. Great for fruit lovers. Packaging arrived secure and fresh. Worth a try.
Avery Adebayo
5/5.0
15, Jul 2023
Nostalgic, comforting sweets
Visiting Glendale, stopped by shop. Almond toffee and coffee?crunch slice felt indulgent and familiar. Staff shared the origin story of Valerie Gordon. Atmosphere was cozy, not rushed. Good value given the handmade touches.
Nolan Patel
5/5.0
25, Jun 2023
Delightful teatime treats
Tea service in the garden was calm and sweet, with superb scones and sweets.
Ashley Patel
4/5.0
07, Jun 2023
Solid chocolate box for occasions
Tried both Baby Grand and Grand assortments. Each offered a good range?ganache, toffee, crunchy bits, fruit bars. Grand assortment slightly more expensive but felt worth it. A couple of pieces were sweeter than expected. Still, quality and presentation justified the cost.
Alia Rossi
1/5.0
30, May 2023
Tea room felt cramped
Afternoon tea seating overcrowded. Felt rushed, not relaxing.
Piper Sanchez
5/5.0
09, May 2023
Excellent chocolate assortments
The Baby Grand box offered a range of textures?creamy ganache, crunchy toffee, and chewy caramel. Ingredients seem thoughtfully sourced. Delivery packaging kept everything intact. A treat for gifting or self?indulgence.
Carly Henderson
4/5.0
20, Apr 2023
Beautiful pastries with room for polish
Ordered chocolate cake and pastries from caf?. Cake was moist, frosting smooth, with nuanced cocoa. Petits fours were floral and crisp. However, one pastry felt slightly stale, perhaps due to pickup timing. Atmosphere in caf? was bright and friendly. Service felt personable. Overall, most items exceeded expectations and looked lovely. For future visits, aiming for fresher savoury bites might help.
Adam Schmidt
2/5.0
14, Apr 2023
Underwhelming spice level
Spiced apple cake looked nice but lacked real cinnamon or nutmeg. Just sweet apple.
Valerie Confections
Address
United States
Website
valerieglendale.com
Email
Telephone
