VacuumDirect.com
1.72/5.0
Nora Bowman
1/5.0
23, Jul 2025
Worst online shopping
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Julia Benson
1/5.0
16, Jul 2025
?Avoid this site?
Ordered vacuum bag, wrong size. No response to return request. Waste of time. Very frustrating.
Amanda Richards
1/5.0
12, Jul 2025
?Item never arrived?
Paid for expedited shipping, item never showed. Contacted support, got a generic response saying ?we?ll look into it.? Still waiting. Not impressed.
Alexander Richardson
1/5.0
05, Jul 2025
?Worst online shopping?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Andrew Lambert
5/5.0
01, Jul 2025
?Highly recommend?
I was skeptical about ordering a vacuum part online, but VacuumDirect delivered. Part arrived quickly, fit perfectly, and installation was simple. Diagrams were clear and helpful. Customer service responded quickly when I had a minor question. Saved me a lot of money and stress. I?ll definitely use them again. Excellent experience from start to finish.
Nathan Graham
1/5.0
27, Jun 2025
Horrible service
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Tyler Wolfe
1/5.0
23, Jun 2025
Misleading product descriptions
I bought a refurbished vacuum part described as ?like new,? but it arrived scratched, smelled odd, and barely worked. I tried contacting customer service to return it, but no one replied. I spent hours trying to troubleshoot a defective part that shouldn?t have been shipped in this condition. Very disappointed because I trusted their product description. The lack of transparency and unresponsive support made the experience worse. I will not order from VacuumDirect again. What should have been a simple online purchase turned into a huge headache. I expected at least basic quality control and customer care, but neither was present.
Lily Ramirez
1/5.0
18, Jun 2025
?Worst experience ever?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Serenity Wells
5/5.0
10, Jun 2025
?Super impressed with the service?
I usually dread buying vacuum parts online because they rarely fit properly, but VacuumDirect made it simple and stress-free. I ordered a belt and a roller brush for my vacuum. Both arrived quickly, were exactly the right size, and installed without any issues. The diagrams and instructions were very clear, even for someone like me who isn?t very handy. Customer support was responsive when I had a question about installation. Overall, the experience exceeded my expectations. My vacuum now works perfectly, and I didn?t have to buy a whole new one. I feel like I saved a lot of money and avoided unnecessary frustration. I?m definitely recommending VacuumDirect to friends and family for their excellent parts selection and service.
Madison Brooks
1/5.0
02, Jun 2025
?Terrible experience?
Part didn?t fit. Tried to return it?no response. Left messages, sent emails, nothing. Ended up eating the cost.
Dominic Gibbs
1/5.0
29, May 2025
?Worst online shopping?
Ordered a part and got charged, then nothing. Emails ignored, calls ignored. Ended up canceling via my bank. Terrible experience.
Wyatt Wells
1/5.0
21, May 2025
Horrible service
Ordered a belt. It never came. Tried to contact them?no response. Had to go through PayPal to get my money back.
Caroline Burke
1/5.0
12, May 2025
Scam alert
Ordered vacuum bag, wrong size. No response to return request. Waste of time and money.
Isabella Perry
1/5.0
08, May 2025
?Terrible service?
Ordered a part. It never came. Tried to contact them?no response. Had to go through PayPal to get my money back.
Hannah Gibbs
5/5.0
02, May 2025
?Saved my vacuum!?
I had a vacuum that stopped working, and I was ready to toss it. Found the exact replacement part on VacuumDirect, and it arrived faster than expected. Installation wasn?t tricky, and the diagrams were clear. My vacuum works perfectly now. Honestly, it saved me money and a headache. I appreciate the quick delivery and helpful instructions, even though I wasn?t expecting such detailed support. Definitely recommend if you need parts that actually fit and work. Makes DIY repairs way easier than I thought.
Adam Pope
1/5.0
30, Apr 2025
?Misleading product descriptions?
Bought a refurbished vacuum part described as ?like new,? but it arrived scratched, with strange smells, and barely worked. I tried contacting customer service to return it, but no one replied. I wasted time trying to troubleshoot a defective part. Very disappointed because I trusted the site description. This experience has made me wary of ordering any parts online. It was supposed to be a quick fix, but instead, it caused more stress. I will not order from VacuumDirect again.
Caleb Martinez
1/5.0
22, Apr 2025
Worst customer service ever
Ordered a part, got charged, then nothing. No tracking, no updates. Emailed twice, no reply. Called, left a message, still nothing. Had to dispute the charge. Totally frustrating experience.
Aiden Bennett
1/5.0
14, Apr 2025
?Scam alert?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Savannah McCoy
1/5.0
10, Apr 2025
Do not buy from them
Ordered a part, got charged, then nothing. No shipping updates or communication. Had to dispute the payment. Extremely frustrating and stressful.
Mila Hart
1/5.0
02, Apr 2025
Worst online shopping
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Natalie Woods
1/5.0
31, Mar 2025
Avoid at all costs
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Chloe Turner
5/5.0
27, Mar 2025
Exactly what I needed, thanks!
Needed a rare vacuum belt, and somehow they had it in stock! Arrived quick and actually fit first try?huge relief. I was expecting the worst with long waits or wrong size. Super stoked that I could fix it myself with no fuss.
Nicholas Craig
5/5.0
18, Mar 2025
?Parts actually fit!?
Finding the right vacuum parts is usually a nightmare, but VacuumDirect made it painless. Ordered a rare belt and it fit first try. Delivery was fast and packaging was secure. The diagrams on the website helped a lot. Customer support answered a minor question quickly. My vacuum is now working like new. Very happy with this service. They make DIY repairs doable and less stressful. I feel confident ordering from them again.
Benjamin Cox
1/5.0
09, Mar 2025
?Worst experience ever?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Madelyn Parsons
1/5.0
05, Mar 2025
?Scam alert?
Ordered vacuum bag, wrong size. No response to return request. Waste of time and money.
Leah Pratt
1/5.0
25, Feb 2025
?Wrong part, zero support?
I ordered a filter, but it was the wrong size. Tried to contact VacuumDirect to return it or exchange it. No one responded. I had to dispute the payment with my credit card company. A very frustrating experience. They advertise quick and reliable service, but that was not my experience. It?s disappointing to waste money and time like this.
Mia Flores
1/5.0
18, Feb 2025
?Do not trust them?
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Scarlett Stewart
1/5.0
07, Feb 2025
They charged me, then ghosted
Ordered a belt, got charged, then silence. No shipping updates, no response to emails. Had to cancel through my bank. Really annoying process.
Adrian Fletcher
1/5.0
27, Jan 2025
Worst online shopping
Ordered a part, got charged, then nothing. Emails ignored, calls ignored. Ended up canceling via bank. Terrible experience.
Hunter Bradley
1/5.0
19, Jan 2025
Worst experience ever
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Daniel Foster
5/5.0
07, Jan 2025
Fix my vac with zero stress
Needed a part fast, and these folks delivered way quicker than expected?even without me bugging them. Part slotted right in and vacuum roars again. Love that there wasn?t any drama. Props to them, seriously.
Christopher Barnes
5/5.0
03, Dec 2024
DIY fix made easy
I?m not that handy, but their schematics helped loads. Ordered the wrong part first, but after chatting via email (took a day) I got the right one. It fit perfect and now vac is back in action. Pretty great experience overall.
Ryan Matthews
1/5.0
28, Nov 2024
Do not trust them
Purchased a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Elijah Cooper
1/5.0
21, Nov 2024
?Scam alert?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Jason Ballard
1/5.0
17, Nov 2024
Worst experience ever
Part didn?t fit, no support, emails ignored. Had to dispute payment. Frustrating and stressful. Avoid.
Aria Dean
1/5.0
10, Nov 2024
Do not buy from them
Purchased a part, got charged, then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Aubrey Swanson
1/5.0
05, Nov 2024
?Scam alert?
Ordered a filter, it was the wrong one. Tried to return it?no response. Had to file a complaint. Extremely frustrating.
Olivia Turner
1/5.0
28, Oct 2024
?Not worth the risk?
Ordered a vacuum bag. It was the wrong type. Tried to return it. No response. Waste of time and money.
Clara Banks
5/5.0
24, Oct 2024
?Excellent experience from start to finish?
I needed a replacement roller for my vacuum and found it on VacuumDirect. Ordering was easy, and the part arrived in just a few days. Installation was straightforward thanks to the clear diagrams on their website. Everything fit perfectly, and my vacuum works like new. I was pleasantly surprised by the fast shipping and the high quality of the part. Even a small question I had about installation was answered promptly by their support team. Overall, the experience was very positive, stress-free, and saved me money compared to buying a new vacuum. I?m impressed with the service and will definitely use VacuumDirect for any future needs. I?d highly recommend them to anyone looking for replacement vacuum parts.
Dylan Franklin
1/5.0
17, Oct 2024
Scam alert
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Zoey Peterson
1/5.0
06, Oct 2024
?Horrible service?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Cameron Boone
1/5.0
02, Oct 2024
Return process nightmare
Ordered a part that didn?t fit my vacuum. I tried to return it but received no replies to emails or messages. Days went by without any response, wasting my time and causing frustration. Ended up having to dispute the payment with my bank. Extremely disappointing. Customer service was non-existent, and the website did not clearly explain compatibility. Avoid ordering unless you want a huge hassle.
Kennedy Douglas
5/5.0
30, Sep 2024
?DIY made simple?
Needed a hard-to-find part for my old vacuum. VacuumDirect had it in stock and shipped it quickly. Installation was straightforward thanks to the diagrams and instructions. My vacuum is back in perfect shape. Customer support was friendly when I asked a question. Really happy with how easy it was to fix my vacuum myself instead of paying for a new one. Will be recommending this site to friends.
Matthew Lane
1/5.0
23, Sep 2024
Terrible service
Ordered a part. It never came. Tried to contact them?no response. Had to go through PayPal to get my money back.
Rebecca Hayes
4/5.0
15, Sep 2024
Mostly smooth, just one glitch
Checkout was super easy and delivery was speedy. Only snag?I got an email saying shipped but no tracking link; figured it out after checking my acct online. Works now, part works great. Good job overall!
Nolan Fleming
1/5.0
11, Sep 2024
?Do not buy from them?
Purchased a part, got charged, nothing shipped. No tracking, no response. Had to dispute payment.
Evelyn Butler
1/5.0
07, Sep 2024
?Avoid at all costs?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Samuel Gonzales
1/5.0
26, Aug 2024
Misleading product info
Bought a refurbished vacuum, described as ?like new.? It was scratched, smelled weird, and barely worked. Not worth the hassle. Very disappointing purchase.
Gavin Norris
1/5.0
20, Aug 2024
?Return process nightmare?
Ordered a part that didn?t fit my vacuum. I tried to initiate a return, but no one responded to my emails or messages. Days went by with no updates. I ended up losing time and had to deal with my bank to get a refund. Extremely disappointed. Customer service is unresponsive, and the website did not clearly explain compatibility. Avoid ordering from this site unless you want a huge hassle.
Ellie Hicks
1/5.0
12, Aug 2024
Do not buy from them
Purchased a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Ellie Doyle
1/5.0
06, Aug 2024
Scam alert
Ordered a filter, it was the wrong one. Tried to return it but got no response. Had to escalate the issue. Very frustrating experience.
Jackson Murphy
1/5.0
02, Aug 2024
?Terrible company?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Victoria Phillips
1/5.0
28, Jul 2024
Avoid this site
Ordered a filter. It was the wrong size. Tried to contact them for a return?no reply. Had to go through my credit card company to get a refund.
Hudson Vaughn
1/5.0
22, Jul 2024
Do not trust them
Purchased a part, charged immediately, nothing shipped. No tracking, no response. Had to dispute payment. Extremely frustrating.
Jonathan Weber
1/5.0
17, Jul 2024
Horrible service
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Lucas Ward
1/5.0
09, Jul 2024
?Avoid at all costs?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Peyton Stanley
1/5.0
05, Jul 2024
?Do not buy from them?
Ordered a part, got charged, then nothing. No shipping updates, no communication. I had to dispute the payment. Extremely frustrating and stressful. Wouldn?t trust them again.
Zoey Burke
5/5.0
27, Jun 2024
?Exceeded expectations?
I wasn?t expecting much ordering online, but VacuumDirect exceeded expectations. Part arrived quickly, exactly as described, and installation was easy. The diagrams were clear, which helped a lot. My vacuum is performing better than before. Very impressed with how smooth and stress-free the process was. Will definitely use them again and recommend them to friends. The parts quality and attention to detail really stood out.
Charlotte Hughes
1/5.0
21, Jun 2024
?Scam alert?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Anthony Daniels
1/5.0
15, Jun 2024
Worst experience ever
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Essica Mitchell
4/5.0
04, Jun 2024
Good parts, slow reply
Ordered a filter and it arrived in good shape, quality seems top notch. But when I emailed asking for advice on fitting it, took a couple days to get a reply. Still, fixed it later, so not big deal?but faster response would?ve been nicer.
Austin Malone
1/5.0
02, Jun 2024
?Terrible service?
Ordered a part, never arrived. Tried calling and emailing?ignored. Had to use PayPal. Extremely bad experience.
Ethan Parker
1/5.0
27, May 2024
?They charged me, then ghosted?
Ordered a belt, got charged, then silence. No shipping updates, no response to emails. Had to cancel through my bank.
Charles Walton
5/5.0
21, May 2024
?Fast shipping and perfect fit?
I had been struggling to find a replacement filter for my older vacuum model and thought I?d be waiting weeks. VacuumDirect not only had it in stock but shipped it quickly. The packaging was secure, and the part was exactly as described. Installation was straightforward, and the diagrams on their website made everything easy to understand. My vacuum now works better than ever. I was impressed by the quality of the part and the clarity of the instructions. The entire experience felt seamless and stress-free. I especially appreciated the prompt customer service when I had a small question about compatibility. It?s rare to find a company that makes DIY repairs this painless. I would recommend VacuumDirect to anyone needing vacuum parts.
Lucy Hamilton
1/5.0
14, May 2024
Avoid this site
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Sebastian Jenkins
1/5.0
08, May 2024
?Do not buy from them?
Purchased a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Aurora Chambers
1/5.0
03, May 2024
Item never arrived
I paid for a vacuum filter and selected expedited shipping, but the item never arrived. I emailed their support and got only an automated response saying they?d look into it, but nothing happened. Days turned into weeks, and still no part, no tracking, no updates. I tried calling multiple times and even reached out via social media, but total silence. Eventually, I had to dispute the charge with my credit card. This was completely frustrating and stressful. I feel like I wasted my money and time. The lack of accountability and communication makes this a very poor shopping experience. I would not recommend VacuumDirect to anyone.
Paisley Cobb
1/5.0
30, Apr 2024
Worst online shopping
Ordered a filter, wrong one. Tried to return?no response. Very disappointing.
Addison Hoffman
5/5.0
25, Apr 2024
?Super impressed?
I usually dread ordering vacuum parts online because they rarely fit right. VacuumDirect surprised me. Ordered a belt and a brush, both arrived fast and were exactly what I needed. Packaging was secure, diagrams were clear, and installation went smoothly. My vacuum works better than before. I?m genuinely impressed with the accuracy of their site and the quality of parts. Saved me a trip to the store and a lot of stress. Will definitely use them again and recommend to friends.
Sophia Ross
1/5.0
19, Apr 2024
?Do not buy from them?
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Blake Terry
1/5.0
12, Apr 2024
?Do not trust them?
Purchased a part, charged immediately, nothing shipped. No tracking, no communication. Had to dispute payment. Extremely frustrating.
Julian Elliott
1/5.0
07, Apr 2024
Worst online shopping
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Samuel Parker
1/5.0
06, Mar 2024
?Worst customer service ever?
Ordered a part, got charged, then nothing. No tracking, no updates. Emailed twice, no reply. Called, left a message, still nothing. Had to dispute the charge.
Ella Barnes
1/5.0
25, Feb 2024
?Do not trust them?
Purchased a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Skylar Carson
1/5.0
18, Feb 2024
?Item never arrived?
Paid for my vacuum filter and chose expedited shipping, but it never arrived. I reached out via email and got an automated response saying they?d look into it, but nothing happened. Days turned into weeks, and still no part, no tracking, no real updates. I tried calling, left multiple messages, and even contacted their social media. Total silence. Finally had to dispute the charge through my credit card. This has been a completely frustrating experience, and I feel like I wasted my time and money. Would not recommend ordering from them.
Chase Rhodes
1/5.0
10, Feb 2024
Not worth the risk
Bought a vacuum bag that was incompatible. Tried to return it, but support was unresponsive. Ended up wasting money and time. Very disappointed with this experience. Expected better service, especially from a company that specializes in vacuum parts.
Emma Hayes
1/5.0
07, Feb 2024
?Horrible service?
Ordered a belt. It never came. Tried to contact them?no response. Had to go through PayPal to get my money back.
Leo Austin
1/5.0
02, Feb 2024
Avoid at all costs
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Amelia Scott
1/5.0
31, Jan 2024
?Horrible service?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Stella Marsh
5/5.0
25, Jan 2024
?Quick delivery, easy fix?
Needed a replacement roller, and VacuumDirect had it in stock. Placed the order and it arrived in just a few days. Installation was straightforward thanks to the diagrams on their site. My vacuum is working perfectly again. I was expecting delays and issues, but it went smoothly. Really happy with the whole experience. The part quality is excellent, and the instructions were clear enough even for a beginner. Will definitely keep this site in mind for future vacuum repairs.
Sophia Bennett
4/5.0
23, Jan 2024
Fast delivery but lil hiccup
Ordered a replacement part and it showed up kinda impressively fast. Packaging was a bit wrinkled?thought something might be broken?but it worked totally fine. Took me a sec to figure the schematic, but once I did, it was all good. No phone help, but all?s well that ends well.
Everly Park
1/5.0
18, Jan 2024
Avoid this site
Ordered vacuum bag, wrong size. No response to return request. Waste of time. Very frustrating.
Isaac Hunt
1/5.0
12, Jan 2024
Do not trust them
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Josiah Mann
1/5.0
06, Jan 2024
?Worst experience ever?
Part didn?t fit, no support, emails ignored. Had to dispute payment. Frustrating and stressful. Avoid.
Owen Howard
1/5.0
29, Dec 2023
?Worst online shopping?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Brandon Lyons
1/5.0
20, Dec 2023
?Terrible service and missing parts?
I ordered a replacement part for my vacuum and paid extra for expedited shipping, expecting it to arrive quickly. The package never showed up. I emailed customer support twice with no response. I tried calling, left messages, but nobody got back to me. After a week, I had to contact my bank to dispute the charge. Extremely frustrating and disappointing experience. I was expecting at least basic communication. The lack of updates and responsiveness made me feel ignored as a customer. I won?t be ordering from VacuumDirect again and would not recommend them. This could?ve been a simple transaction but turned into a huge headache.
Mason Reed
1/5.0
18, Dec 2023
?Do not buy from them?
Purchased a part, got charged, then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Sarah Beck
1/5.0
13, Dec 2023
Wrong part, zero support
I ordered a filter that turned out to be the wrong size. I tried contacting customer service to return or exchange it, but nobody replied. I ended up disputing the charge with my credit card company. Very frustrating experience. They advertise fast and reliable service, but I received nothing but delays and unresponsiveness.
Audrey Johnston
1/5.0
07, Dec 2023
Do not trust them
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Andrew Thompson
5/5.0
29, Nov 2023
Saved me a lotta trouble
My vacuum head died and I was ready to toss the whole thing. Found the part on VacuumDirect, they had diagrams to show me exactly which one I need. Two mins later I had it swapped and working. Could?ve saved a bunch if I found them sooner!
Roman Yates
1/5.0
28, Nov 2023
Do not buy from them
Purchased a part, got charged, nothing shipped. No tracking, no response. Had to dispute payment.
Aaron Steele
5/5.0
23, Nov 2023
?Excellent DIY support?
My vacuum head was broken, and I found the replacement on VacuumDirect. They had detailed schematics showing the exact part I needed. Delivery was quick, and the part fit perfectly. Even though I?m not great at DIY, I managed to install it myself. I love that they make it easy for people like me to fix things instead of buying a whole new vacuum. The quality of the part is great, the service was friendly, and overall, this was a very positive experience.
Riley Warren
1/5.0
17, Nov 2023
Terrible company
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Eliana Sharp
1/5.0
09, Nov 2023
?Avoid at all costs?
Ordered a filter, wrong size. No response to return request. Had to escalate with my bank. Terrible service.
James Powell
1/5.0
05, Nov 2023
?Avoid this site?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Easton Hale
1/5.0
30, Oct 2023
Terrible service, missing parts
I ordered a replacement vacuum part and paid for expedited shipping, expecting it to arrive quickly. The package never showed up. I emailed customer support twice with no response and tried calling multiple times. Left messages, but nobody got back to me. After a week, I had to contact my bank to dispute the charge. Extremely frustrating and disappointing. I was expecting at least some communication or tracking updates. The lack of responsiveness made me feel ignored as a customer. This experience was stressful and inconvenient. I would not order from VacuumDirect again. What should have been a simple transaction turned into a huge hassle, wasting both my time and money.
Abigail Myers
1/5.0
27, Oct 2023
?Terrible service?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Carter Ford
1/5.0
18, Oct 2023
Do not buy from them
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Benjamin Cooper
1/5.0
09, Oct 2023
?Misleading product info?
Bought a refurbished vacuum, described as ?like new.? It was scratched, smelled weird, and barely worked. Not worth the hassle.
Alice Barrett
5/5.0
05, Oct 2023
?Saved my vacuum ? amazing service!?
My old vacuum suddenly stopped working, and I was about to give up on fixing it. I searched online and found VacuumDirect. I was impressed that they had the exact replacement part I needed. Ordering was simple, and the delivery was faster than I expected. The diagrams on their site were super clear, making installation easy even for someone like me who isn?t great at DIY. Once installed, my vacuum worked perfectly again. I was genuinely relieved and impressed that everything fit perfectly on the first try. Their support team answered a minor question promptly, which really helped. Overall, the process was smooth, stress-free, and way cheaper than buying a new vacuum. I will definitely use VacuumDirect again for any future parts and recommend it to everyone I know.
Ava Simmons
1/5.0
25, Sep 2023
?Worst online shopping?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Hailey Cross
1/5.0
21, Sep 2023
?Charged me, then ignored?
I ordered a vacuum belt and got charged immediately, but the item never shipped. I emailed their support multiple times with no reply. I even tried calling, but nobody answered. Eventually, I had to go through my bank to reverse the charge. Completely unacceptable customer service. I expected basic communication at least. Very frustrated with this experience. The process should have been simple but turned into a stressful ordeal.
Grace James
1/5.0
12, Sep 2023
Item never arrived
Paid for expedited shipping, item never showed. Contacted support, got a generic response saying ?we?ll look into it.? Still waiting. Not impressed at all.
Christian Stone
1/5.0
04, Sep 2023
Terrible service
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Lincoln Lowe
1/5.0
01, Sep 2023
Horrible service
Ordered a belt that never arrived. Emails and calls went unanswered. Had to use PayPal to get my money back. Very inconvenient and disappointing.
Bella Reese
1/5.0
30, Aug 2023
?Worst online shopping?
Ordered a filter, wrong one. Tried to return?no response. Very disappointing.
Henry Price
1/5.0
24, Aug 2023
?Do not trust them?
Purchased a part. Got charged. Then nothing. No shipping, no tracking, no response. Had to dispute the charge.
Joshua Ray
5/5.0
18, Aug 2023
?Very reliable service?
Ordered a replacement vacuum head and was worried it wouldn?t fit. It arrived faster than I thought and installed perfectly. The diagrams on the site were very helpful. Overall, a seamless experience from ordering to installation. The part quality is excellent. Very reliable and trustworthy. Made a frustrating repair easy and stress-free. I?ll definitely return if I need more vacuum parts.
Megan Lawson
4/5.0
11, Aug 2023
Nice parts, could be faster on emails
Part quality was solid and delivery was decent. But emailed asking about compatibility and got an answer after a day. Not a dealbreaker but could be quicker. Still, happy with the fix and price!
Brooklyn Chavez
1/5.0
01, Aug 2023
Scam alert
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Camila Doyle
1/5.0
26, Jul 2023
Scam alert
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Kennedy Holt
1/5.0
21, Jul 2023
Terrible company
Bought a vacuum bag, it was wrong. Tried to return?no reply. Waste of time and money. Very disappointing.
Benjamin Ward
4/5.0
18, Jul 2023
Pretty good ? just missing tracking
I got my part way sooner than expected, that was awesome. Only thing?no tracking info sent, so I was left guessing for a bit. Called their support and left a message, they called back next day. Not perfect but hey, the part fits perfect and I'm happy.
Isaiah Maxwell
1/5.0
10, Jul 2023
?Not worth the risk?
Bought a vacuum bag that turned out to be incompatible. Tried returning it, but customer support was unresponsive. Ended up wasting time and money. Expected better service, especially for an online retailer specializing in parts. Disappointed and will not return.
Levi Bryant
1/5.0
02, Jul 2023
Terrible experience
Part didn?t fit. Tried to return it?no response. Left messages, sent emails, nothing. Ended up eating the cost. Wouldn?t recommend.
Layla Grant
1/5.0
24, Jun 2023
Worst experience ever
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Nevaeh Marsh
1/5.0
19, Jun 2023
Charged me, then ignored
I ordered a vacuum belt and got charged immediately, but the item never shipped. I emailed multiple times with no response and even tried calling several times. Eventually, I had to cancel the payment through my bank. Completely unacceptable service. I expected at least communication or updates. This process caused unnecessary stress. I will not use VacuumDirect again. A simple purchase became an ordeal due to unresponsiveness and lack of accountability.
Noah Coleman
1/5.0
15, Jun 2023
?Avoid this site?
Ordered a filter. It was the wrong size. Tried to contact them for a return?no reply. Had to go through my credit card company to get a refund.
Evan Newman
5/5.0
09, Jun 2023
?DIY repairs made easy?
My vacuum head broke suddenly, and I didn?t want to buy a new machine. VacuumDirect had the exact replacement part I needed, complete with clear diagrams. The delivery was fast, and installation was surprisingly simple. Even as someone who isn?t great at DIY, I was able to fix my vacuum myself without stress. The quality of the part is excellent, and the service was very helpful. I appreciated that they made the process so easy and straightforward. It?s great to find a company that actually makes repairs possible for everyday people. I will definitely order from them again for any future parts. The experience saved me money and hassle, and I feel confident recommending VacuumDirect to anyone who needs reliable vacuum parts.
Jack Kelly
1/5.0
03, Jun 2023
?Scam alert?
Ordered a vacuum bag. It was the wrong size. Tried to return it?no response. Waste of time and money.
Colton Burns
1/5.0
31, May 2023
?Horrible service?
Ordered a belt that never arrived. Tried emailing and calling?no responses. Had to go through PayPal to get my money back. This should have been an easy transaction but turned into a huge headache.
Gabriel Fisher
1/5.0
28, May 2023
Not worth the risk
Ordered a vacuum bag. It was the wrong type. Tried to return it. No response. Waste of time and money. Really frustrating.
Lillian Nash
1/5.0
16, May 2023
Worst online shopping
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Autumn Keller
1/5.0
10, May 2023
Avoid at all costs
Ordered a filter, wrong size. No response to return request. Had to escalate with my bank. Terrible service.
Harper Gray
1/5.0
05, May 2023
?Worst experience ever?
Ordered a part. Got charged. Then nothing. No shipping updates, no response to emails. Had to cancel through my bank.
Thomas Holt
5/5.0
28, Apr 2023
?Parts arrived fast and right?
Ordered a hard-to-find filter, and I was worried it wouldn?t fit. It arrived promptly and in perfect condition. Installation was smooth; it felt like it was made for my vacuum. Customer support answered a question quickly. Overall, this was a really stress-free experience. I didn?t expect online shopping to be this easy. The site made it simple to find what I needed, and the part worked first try. Will definitely order from them again if I ever need another replacement.
Lauren Bennett
4/5.0
22, Apr 2023
Great site, just slow chat
Browsing the site, I could find exactly the part I need with diagrams?super helpful. Placed order, arrived fine. But tried the chat for help and it was offline when I visited. Didn?t matter much though?did it just fine myself.
Penelope Bishop
1/5.0
15, Apr 2023
Scam alert
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Ian Watts
1/5.0
11, Apr 2023
Terrible service
Ordered a part, never arrived. Tried calling and emailing?ignored. Had to use PayPal. Extremely bad experience.
Logan Rivera
1/5.0
07, Apr 2023
?Worst online shopping?
Ordered a filter. It was the wrong one. Tried to return it. No response. Had to file a complaint with the BBB.
Violet Zimmerman
1/5.0
03, Apr 2023
?Terrible company?
Bought a vacuum bag, it was wrong. Tried to return?no reply. Very disappointing experience. Waste of time and money.
VacuumDirect.com
Address
2094 Sand Beach Rd, 48413, Bad Axe, United States
Website
vacuumdirect.com
Email
sales@vacuum-direct.com
Telephone
1-866-927-4327
