Trimleaf
3.69/5.0
June Hill
1/5.0
05, Oct 2024
Unprofessional experience
The box had handwritten labels and looked like it was re-shipped multiple times. Inside, some parts were loose and damaged. The overall experience felt cheap and unprofessional. I expected better from a company selling expensive equipment.
Rhys Green
1/5.0
01, Oct 2024
Shipping took forever
I placed my order and waited almost a month before it arrived. There was no clear communication from Trimleaf about the delay. Tracking stopped updating halfway. I tried contacting support but got no reply for days. When the package finally came, it was damaged and missing parts. Very disappointed and wouldn?t order again.
Stella Smith
5/5.0
25, Sep 2024
They followed up
After my purchase, I got a follow-up email checking in. That doesn?t happen a lot these days. It made me feel like they actually care if it works out. Great touch.
Milo Baker
5/5.0
20, Sep 2024
Pretty happy with results
My freeze dryer from Trimleaf is running strong. I?ve used it for a couple weeks now and it?s handled everything I?ve thrown at it. Site was easy to order from and tracking was accurate.
Luna Young
2/5.0
17, Sep 2024
Too much waiting
Everything took too long?from the order confirmation to shipping to delivery. The light bar I got eventually works fine, but I waited 18 days for something listed as in stock. At that point I could?ve gone with another store. Can?t say I?ll be back unless nothing else is available.
Silas Hall
1/5.0
14, Sep 2024
Terrible customer service
I emailed several times about a defective part and never got a useful response. The support team was slow and unhelpful, just giving me generic answers that didn?t fix my problem. I spent weeks trying to get help and had to give up. I don?t recommend buying from them.
Rose Lewis
5/5.0
10, Sep 2024
Fast service, no delays
Placed my order on a Tuesday and got it that Friday. Was surprised at how fast it came. Setup was fine and no broken parts. I?d use them again for sure.
Elias Clark
2/5.0
08, Sep 2024
Late delivery and no reply
Ordered a set of LED lights and waited two weeks with no tracking updates. Emailed them twice and didn?t get a reply for several more days. When they finally responded, they said it was due to a warehouse delay. I understand things happen, but I shouldn't have to chase someone down just to find out where my order is. The light works okay but experience wasn?t great.
Nova King
4/5.0
07, Sep 2024
Follow?up check?in was nice
After I received my freeze dryer I got a follow?up email confirming everything arrived ok. That felt personal. Equipment is working though the cycle settings took a few tries to get right.
Asher Martin
1/5.0
01, Sep 2024
Not recommended
Had many issues from slow shipping to missing parts and bad communication. The product arrived late and I never got a proper apology or help. Wouldn?t recommend Trimleaf to anyone.
Grace White
5/5.0
25, Aug 2024
Easy to understand
Their product pages helped me a lot. I was confused about which trimmer to buy and the comparison chart made it simple. Delivery was smooth too. Everything came together right.
Jasper Moore
3/5.0
21, Aug 2024
Shipping box damaged
My extraction kit arrived but the outer box was torn, and the internal packaging was loose. Luckily, nothing inside was broken, but it didn?t give a great first impression. They probably should pack these heavier items better. Support was friendly when I messaged about it but didn?t offer anything except a sorry.
Ivy Anderson
5/5.0
18, Aug 2024
Everything worked fine
I bought a rosin kit and it all arrived without any hassle. The press heats up evenly and the accessories were packed neatly. Took a bit to get used to but works like it should. Good purchase overall.
Finn Williams
5/5.0
14, Aug 2024
No pressure, just help
Didn?t feel rushed or pressured at all. Asked a bunch of questions via email and they answered all of them politely. That?s why I went with them.
Hannah Johnson
4/5.0
07, Aug 2024
Prices fair, some delays
Their pricing is competitive and price?match policy is solid. However once my order was delayed two days without notice. Support apologized and assured me shipment was en route?delivered fine.
Jude Scott
1/5.0
06, Aug 2024
Return process nightmare
I wanted to return a filter that didn?t fit but the return process was complicated and slow. Took weeks to get an RMA and even longer to get a refund. I wouldn?t recommend buying from them if you think you might need to return anything.
Ruby Taylor
1/5.0
30, Jul 2024
Late and incomplete delivery
My order arrived two weeks late and was missing a key component. I contacted them but never got a resolution. Had to buy the missing part elsewhere to finish my setup. Very disappointing.
Kai Bell
5/5.0
27, Jul 2024
Excellent packing
Freeze dryer came on a pallet and everything inside was protected well. Box had a dent but nothing inside was damaged. Shows they thought ahead.
Sophie Foster
2/5.0
25, Jul 2024
Packaging was bad
I ordered a trimming machine and when it came, the box looked like it had been dragged through the dirt. The outer box was half torn open. The machine still worked, but there were a few scratches on it. I think they really need to work on how they pack things. Didn't feel great spending that much and getting something that looked used right out the box.
Maeve Lopez
5/5.0
22, Jul 2024
Great variety
They really have a good mix of beginner and pro gear. I?ve gotten a little of both and it?s all been quality so far.
Nolan Hamilton
4/5.0
20, Jul 2024
Extract kit performed fine
Extractor kit worked as advertised. Setup instructions basic but doable. Customer support answered follow?on question without upselling. I liked that honesty?less pushy sales tactics.
Chloe Russell
5/5.0
18, Jul 2024
Happy with the upgrade
Upgraded my rosin press with one of their mid-tier models. Way better results. Should?ve done it sooner. Process was smooth and shipping was on time.
Leo Garcia
4/5.0
14, Jul 2024
Shipping updates were clear
Trimleaf sent regular tracking updates from order to delivery. Made it easy to follow. Packaging was secure. One item had minor scratch but they offered a discount on next order.
Hazel Turner
5/5.0
11, Jul 2024
They know their stuff
I asked about the difference between two extractors and they broke it down well. Helped me pick the right one without upselling.
Willow Baker
5/5.0
08, Jul 2024
Love my new grow setup
Tent, fan, and lighting all came in the same week. Setup was tiring but doable solo. Been growing for 3 weeks now with no problems.
Liam Wright
4/5.0
06, Jul 2024
Support over phone was great
Had questions late evening and got a call from Albert explaining differences in freezer sizes. Friendly and knowledgeable. Dryer now works great. One star less since manual was minimal.
Skylar Edwards
5/5.0
04, Jul 2024
Decent prices and no tricks
I've checked other sites and some hide fees. Trimleaf's pricing was upfront and fair. What I saw was what I paid. That?s rare.
Grayson Allen
5/5.0
30, Jun 2024
Kit came complete and labeled
Ordered a dry sift screen set and everything was labeled right in the box. No guesswork and quality seems fine. Would recommend.
Aria Davies
4/5.0
28, Jun 2024
Helpful FAQs, minor typo
Site FAQ section answered my questions on warranty and returns. That helped avoid emailing. But I noticed small typo in refund policy wording that confused me. Support clarified quickly though.
Jackson Miller
2/5.0
25, Jun 2024
Not enough info on product
The description for the product I bought was vague, and there were no close-up pictures. I took a chance and ended up getting something that didn?t quite fit with my current setup. Couldn?t return it without paying shipping. I wish the product page had better specs and pictures?it would?ve saved me a lot of frustration.
Ella Thompson
2/5.0
21, Jun 2024
Not beginner friendly
I'm new to growing and thought ordering a bundle would make things easier. But the instructions were barely usable and no helpful video links either. I expected better guidance from a company that sells starter gear. Had to go to Reddit just to figure out how to set things up. The gear seems decent, but I wouldn?t recommend them for beginners unless you already know what you're doing.
Amelia Johnson
5/5.0
15, Jun 2024
Fast answers on chat
I used the live chat and got help within a few minutes. They pointed me to the right product for my space and saved me some confusion.
Lucas Smith
2/5.0
13, Jun 2024
Didn?t feel professional
Bought a press and the box had handwritten labels on it, which seemed odd. Inside, everything was rattling around with minimal padding. Product works, but packaging was unprofessional. I expected a more polished experience from a store that focuses on premium extraction gear.
Harper Perez
5/5.0
07, Jun 2024
Got what I paid for
Nothing fancy, just solid product that does what it's supposed to. Delivery took 4 days, and they sent tracking so I knew what was happening.
Noah Gonzalez
5/5.0
06, Jun 2024
Website is easy to navigate
Found what I needed in minutes. Product specs were all listed clearly and checkout was painless. Not all gear shops are this organized.
Evelyn Lopez
4/5.0
01, Jun 2024
Good value for accessories bundle
Bought accessories and hoses for dryer. Bundle price was reasonable. Shipment arrived fine. Only drawback was lack of tracking email at first. Once I emailed they sent info fast.
Elijah Hernandez
5/5.0
27, May 2024
Loved the rewards program
Signed up for their Harvest Club and already used the points on a new filter. It?s nice getting something back for all the gear I?m buying.
Mia Martinez
4/5.0
26, May 2024
Trustworthy but docs unclear
I ordered CenturionPro trimmer. It feels well made. Trimleaf seems legit and reliable. But documentation left me guessing a few steps. Had to call support midday and they walked me through it.
Hudson Rodriguez
5/5.0
24, May 2024
Great for indoor setups
Been slowly building out my grow room and Trimleaf has been my go-to. Everything from lighting to airflow stuff is available and priced pretty fair.
Sophie Garcia
2/5.0
21, May 2024
Decent products, bad follow-through
The items I got work fine, but the whole process was frustrating. I didn?t get a shipping confirmation for almost a week. No updates unless I emailed first. Seems like they?re short-staffed or overwhelmed, but either way, it?s not a good look. Not sure I?d trust them again for time-sensitive orders.
Mason Jones
1/5.0
18, May 2024
Poor quality control
The rosin press I received had scratches and dents. It looked like it was used before. I tried to get a replacement but the company refused. Waste of money and time.
Autumn Brown
1/5.0
14, May 2024
Ignored after purchase
Once I paid, the company stopped answering my questions. I had several issues with my order but no support. Felt like they just wanted the money and didn?t care about customers.
Leo Wilson
3/5.0
07, May 2024
Good gear, not the best guides
The stuff I ordered works fine?lights and ducting seem decent quality. But the installation guides were bare minimum, and I had to call for clarification. They helped, but I feel like setup should be easier for someone who?s not super technical. Maybe better diagrams would help people like me.
Chloe Davis
5/5.0
04, May 2024
Took care of small issue fast
One tray was bent when I opened the box. Took a picture, emailed them and they mailed a new one no questions asked. That?s how you win customers.
Quinn Miller
4/5.0
01, May 2024
Plant growth looks good so far
Bought Photontek light from Trimleaf and switched LED. My plants are visibly healthier in veg phase. Packaging and delivery was smooth. Minor delay in confirming shipping but ok overall.
Miles Scott
5/5.0
27, Apr 2024
Free shipping helped
The item I bought had free shipping and saved me a chunk since it was heavy. Delivered with FedEx, and came in mint condition. Great deal.
Sutton Foster
5/5.0
24, Apr 2024
No complaints here
Ordered a rosin press and a heat controller. Both work well, shipping was smooth. I didn't have any issues so far. Everything just went the way it should.
Elara Perry
5/5.0
21, Apr 2024
Appreciate the real answers
I emailed with questions and got honest feedback instead of a sales pitch. They even recommended a cheaper model for my needs. That was cool of them.
Forrest Allen
1/5.0
18, Apr 2024
Poor packaging
My grow tent arrived with torn fabric and broken poles. The packaging didn?t protect the items at all. I reached out and was told they couldn?t do anything about it. I spent extra money to fix it myself. Not worth the hassle or the price.
Pippa Davies
4/5.0
15, Apr 2024
Product range strong, site slow
Trimleaf carries wide variety?from tents to lighting to extraction gear. That?s a plus. But website pages were slow to load on my phone. Delivery and product fine though.
Rowan Turner
1/5.0
10, Apr 2024
Wrong item shipped
I ordered a specific extraction kit but they sent me a completely different product. It took over two weeks to get the right one, and I was never given an apology or explanation. Felt like they didn?t care about their customers. Very frustrating experience.
Isla Wright
1/5.0
03, Apr 2024
Damaged during shipping
My package arrived damaged and parts were broken. I sent pictures to customer service but they said it was my responsibility to check the box before signing. I never got compensation or help.
Jude King
1/5.0
02, Apr 2024
Disappointed with product quality
The extraction gear looked cheap and flimsy. Not what I expected for the price. It broke within the first week of use. Tried contacting support but no helpful response.
Willow Young
5/5.0
29, Mar 2024
Good place for accessories too
Not just the big machines?bought rosin bags, timers, ducting and a few extras here. Prices were decent and delivery wasn?t bad.
Cade Hall
5/5.0
27, Mar 2024
Everything arrived safely
I was nervous ordering glass online, but they packed it like pros. Nothing broken and each part was bubble-wrapped. Shows they care about what they ship.
Belle Lewis
4/5.0
24, Mar 2024
Returns handled professionally
Returned a wrong sized filter. The process was straightforward and refund got back in a week. Shipping return label was helpful. Support polite and efficient. One star missing since return label link initially expired.
Gage Clark
5/5.0
16, Mar 2024
Fair return experience
Had to return a filter that didn?t fit. They gave me an RMA number quick and processed refund once it got back. No hassle. That says a lot about a company.
Olive Moore
2/5.0
13, Mar 2024
Backorder issues
I bought a filter system that seemed in stock when I placed the order, but then I got an email days later saying it was on backorder. That should?ve been stated before checkout. I waited three weeks and by then I didn?t even need it anymore. Support wasn?t rude, just not very proactive. Felt like they took my money without having the item.
Beck Thompson
5/5.0
09, Mar 2024
Satisfied with extractor kit
Bought an extractor kit and the quality seems decent. No missing parts, came with instructions and even stickers which was a nice touch.
Wren Martin
5/5.0
07, Mar 2024
Trustworthy place to order from
It?s hard to know which online stores to trust with expensive gear, but Trimleaf came through. The Nugsmasher press is legit. They even followed up after delivery.
Knox Harris
4/5.0
05, Mar 2024
Decent quality, manual lacking
The NugSmasher press feels heavy duty and good quality. But manual was vague; had to refer online forums. Customer service did help though via email. Product itself is solid.
Faye White
5/5.0
03, Mar 2024
Quick delivery time
Was expecting to wait a week or more but it showed up in 3 days. Everything packed securely and worked out of the box. No complaints.
Dane Thomas
4/5.0
01, Mar 2024
Customer care is attentive
They reached out by phone after I ordered a freeze dryer. That personal touch stood out. The unit arrived securely packaged. Slight hiccup with missing adapter?customer care mailed it quickly.
Ada Anderson
5/5.0
27, Feb 2024
Lights are working well
I switched to LED and got them from Trimleaf. Setup was easy and plants seem happier already. Also like that they carry top brands and not just cheap knockoffs.
Clay Williams
3/5.0
21, Feb 2024
Backorder wasn't listed
I ordered a filter set and didn't see any warning that it was on backorder. After paying, I found out it wouldn?t ship for 2 weeks. I think they should be more upfront about inventory status. It did eventually ship, and quality is fine, but the delay kind of messed with my project schedule.
Elle Johnson
1/5.0
18, Feb 2024
Slow and unreliable
Everything took way longer than promised. The product works okay but the slow shipping and poor communication made the whole experience terrible. Won?t buy again.
Reid Smith
5/5.0
10, Feb 2024
Easy financing process
Used their financing to get a Harvest Right dryer. Approval was quick and checkout was easy. Made the big purchase less painful. No issues with delivery either.
Eve Perez
2/5.0
07, Feb 2024
Site hard to use
The website was buggy on my phone. Product pages wouldn't load right, and the checkout form kept freezing. I almost gave up on ordering. Had to switch to desktop just to get it through. The product showed up eventually, but it shouldn?t be that difficult to place a simple order.
Nash Gonzalez
5/5.0
02, Feb 2024
Helpful site and guides
The product descriptions are super helpful, especially for someone like me new to extraction. Found what I needed without having to call anyone. Site is simple but effective.
Luna Lopez
2/5.0
30, Jan 2024
Felt ignored
I tried contacting support via chat and email after my light kit wouldn?t power on. No answer for 3 days. Eventually someone got back to me and helped troubleshoot, but I felt like I was just left hanging for too long. A quick response would've gone a long way in making things right.
Finn Hernandez
5/5.0
29, Jan 2024
Reliable so far
Placed 3 orders from them in the last 2 months, everything's arrived as described. I had one small part missing once and they shipped it out fast. I trust them now.
June Martinez
4/5.0
28, Jan 2024
Refund easy to request
Needed to cancel a filter accessory. Refund was processed promptly after return. The restocked item I bought was shipped fine. Took off one star due to slight mis?labeling of reference code.
Sage Rodriguez
5/5.0
23, Jan 2024
Tent quality better than expected
Got a 4x8 grow tent and it?s a lot sturdier than I thought it would be. Zippers feel strong. Took me a minute to put together but the pieces all fit right.
Vera Garcia
5/5.0
19, Jan 2024
Solid customer support
I had questions about freeze dryers and they actually responded quick with useful info. Didn?t feel like I was being sold to. Ordered right after and it arrived in good shape. Impressed.
Cruz Jones
4/5.0
15, Jan 2024
Detailed descriptions, shipping issue
Trimleaf?s product pages were helpful and detailed. But shipping carrier lost my package temporarily. They resolved eventually and sent replacement. End result good, though stressful at first.
Joy Brown
5/5.0
10, Jan 2024
Great First Buy
First time ordering from Trimleaf and overall I?m pretty satisfied. The grow light came in good shape and works well so far. Delivery took a few extra days but they kept me posted. I?d buy from them again without worry.
Rex Wilson
3/5.0
08, Jan 2024
Okay experience overall
Bought a trimmer from them. The unit works okay but not quite what I expected. The size was smaller than I pictured, even though specs were technically right. I probably should?ve read closer, but a video would?ve helped. Delivery was a little late too. Not bad, just not great either.
Gemma Davis
5/5.0
06, Jan 2024
Worth recommendation
Would recommend to friends?quality gear, helpful customer service, fair shipping. Maybe a few grammar typos in manual but everything else solid.
Axel Miller
5/5.0
01, Jan 2024
Site easy to use
Website is easy to navigate, categories clear. Found what i needed fast. Good shopping experience overall.
Hope Scott
4/5.0
31, Dec 2023
Loyalty club redeemable rewards
Joined Harvest Club after first order. I used points toward a filter set discount. Nice perk. The filter kit arrived intact and works. I knocked off one star because notification about points was delayed.
Wren Foster
5/5.0
27, Dec 2023
Set up guidance
Had trouble calibrating PSI gauge. Called support, they walked me through. Gauge working now?thanks!
Fern Perry
5/5.0
20, Dec 2023
Secure packaging
Heavy freeze dryer shipped. Arrived intact, no broken parts. Packaging did job. Nice piece of mind.
Cole Allen
4/5.0
17, Dec 2023
Live chat helpful, not instant
Used live chat for help picking a grow light. They answered within a few minutes, which was good?but not super instant at midnight. Light performs fine and plants look healthy now.
Bea Davies
5/5.0
12, Dec 2023
Responsive chat
Used live chat mid evening, got reply within a few minutes. Quick and helpful.
Drew Turner
5/5.0
08, Dec 2023
Detailed spec info
Site gives tech specs for lights and dryers. Helped me compare options without calling. Handy info.
Dove Wright
4/5.0
05, Dec 2023
Decent packaging and price
Ordered a NugSmasher press. Packaging was secure and arrived undamaged. Paid a fair price after price?match. One star off for slight delay in support response but got sorted eventually.
Kip King
5/5.0
04, Dec 2023
Fair price match
Found better price elsewhere, submitted it and Trimleaf matched it. Saved some bucks. Appreciate that.
Thea Young
5/5.0
27, Nov 2023
Assembly was easy
Tent kit arrived and setup instructions were decent. Took about half hour. Seems sturdy and light works fine too.
Penn Hall
5/5.0
25, Nov 2023
Good selection
Trimleaf had wider range of extraction gear than other stores. Found what I needed in one place. Saves time searching.
Ivy Lewis
4/5.0
23, Nov 2023
Easy ordering, slower delivery
The checkout process was simple and transparent. Delivery took closer to two weeks though rather than a few days. Item was fine and worked as expected. Just slower shipping than I hoped.
Zane Clark
5/5.0
22, Nov 2023
Post?sale follow up
After delivery got follow up email checking everything ok. That personal touch was nice.
Flora Moore
5/5.0
19, Nov 2023
Clear tracking updates
Tracking notifications kept me informed. No guessing where order is. Appreciated clear communication.
Brett Thompson
5/5.0
14, Nov 2023
Shipping fast
Live in Canada, shipping took about a week. No duties or issues. Packaging was secure. Very happy.
Iris Martin
4/5.0
05, Nov 2023
Informative site, room to improve guides
Website gives detailed specs for lights, dryers, and presses?very helpful. But some guides are brief and I had to search additional forums. Product itself good, price fair. Overall satisfied and I?d reorder.
Vance Harris
5/5.0
03, Nov 2023
Financing helped
Used financing option to spread cost of rosin press. Application was simple and approval quick. Monthly payments manageable. Glad they offer that.
Elsie White
5/5.0
28, Oct 2023
Loyalty rewards helpful
Joined Harvest Club after first order, got points and discount on next purchase. Nice to get loyalty treated like that, worth it.
Ward Thomas
3/5.0
21, Oct 2023
Mixed results
My first order went great, fast shipping and decent support. But my second order had a damaged part and it took days to get a reply. They fixed it eventually, but I feel like their service isn?t consistent. It?s a toss-up sometimes. They got good stuff, but the follow-through can be hit or miss.
Cora Anderson
5/5.0
20, Oct 2023
Quick refund policy
Changed my mind about a sleeve filter, their return process was smooth. Got refund within week. Appreciated that flexibility even for small part.
Grey Williams
4/5.0
15, Oct 2023
Good service but slow site chat
Live chat eventually helped me pick LEDs and accessories. Took some wait?maybe two minutes. Once connected, staff helpful. Product arrived fine and works. Minor minor delay but acceptable.
Hazel Johnson
2/5.0
14, Oct 2023
Some items felt low quality
Bought an accessory kit with filters and valves. Some parts were okay, but a few of them felt really flimsy. Not sure if it was just a bad batch or poor materials, but I was expecting better for the price. Probably wouldn't reorder accessories from them, even if their bigger items are decent.
Pierce Smith
5/5.0
13, Oct 2023
Everything matched description
What i ordered is exactly what I received. No surprises and all components look legit. Setup instructions could be clearer but support covers that quickly.
Cleo Perez
4/5.0
05, Oct 2023
Friendly service, small shipping glitch
Placed an order for oxygen absorbers and silicone mats. Tracking had a small glitch but they responded quickly once I asked. Everything arrived safe. Didn?t love the delay but their service made up for it.
Lane Gonzalez
5/5.0
28, Sep 2023
No hidden fees
Checkout was transparent?no surprise fees. Shipping was calculated accurately. Order arrived just as expected. I like that honesty.
Mae Lopez
5/5.0
25, Sep 2023
Friendly communication
Email support was friendly and answered my weird questions same day. Feeling more confident about using freeze dryer now. Good effort.
Brooks Hernandez
4/5.0
19, Sep 2023
Wide product range helped me
Because they stocked CenturionPro, Photontek, and Harvest Right all in one place?I got everything needed. Saved time. Only wish stock wasn?t low on one brand. They notified me when restocked and shipped fast.
Lola Martinez
5/5.0
17, Sep 2023
Decent pricing
Compared prices first, Trimleaf had best bundle deals. Bought grow light and environment controller. Setup has been good so far. Shipping took 5 days, which was fine.
Hayes Rodriguez
5/5.0
14, Sep 2023
Great for beginners
As a noob, I asked about starter kits. Customer rep helped me pick correct accessories. Kit arrived quick and performs well. A lot better than messing around with pieced setups.
Blake Garcia
5/5.0
12, Sep 2023
Quality is there
Nugsmasher press I got from Trimleaf is solid, plates stay warm and build quality is nice. Packaging was simple but effective. I?d buy again from them.
Knox Jones
1/5.0
10, Sep 2023
Misleading product description
The specs listed on the site were not accurate. The light I received was smaller and less powerful than described. Customer service did not help at all when I raised concerns. Feels like false advertising.
Maeve Brown
4/5.0
09, Sep 2023
Tracking fine, instructions weak
Ordered my tent kit and light. Tracking updates were reliable. But tent assembly guide was minimal; I had guess some parts. Once I got it up it?s stable and lighting works well.
Trent Wilson
2/5.0
06, Sep 2023
Not what I expected
Bought a rosin press based on the description, but what I received wasn?t the same model as pictured. It still works, but the build feels cheaper than what I thought I was paying for. I contacted support and they said it was a newer version, but it didn?t look like it to me. Felt a bit misleading. Might not order again unless I can talk to someone first.
Phoebe Davis
1/5.0
28, Aug 2023
Bad website experience
The website was confusing and kept crashing when I tried to check out. I lost my cart multiple times and finally had to call to place my order. Would not recommend their online store.
Shay Miller
5/5.0
25, Aug 2023
Trustworthy store
Ordered a filtration system and extraction parts. I was nervous ordering big ticket items, but site looks legit and reviews helped. It did arrive in good shape, no issues. Feels like a reliable source.
Elle Scott
5/5.0
19, Aug 2023
Knowledgeable support
I had a chat about LED vs HPS setup. The rep gave decent insight without pushing extras. Light performance is good now and plants look healthy. Appreciate the honest advice.
Vance Foster
2/5.0
15, Aug 2023
Customer service slow
Had an issue with my freeze dryer leaking oil and emailed them with pictures. Took over five days to hear back, and when they did respond, they just told me to contact the manufacturer. That felt like passing the buck. I bought it from Trimleaf so I expected them to help. Eventually got it sorted but not with their help. Left a bad impression overall.
Ada Perry
5/5.0
10, Aug 2023
Packaging was great
The freeze dryer trays kit came well packaged and intact. A minor scratch on exterior, but they offered discount on future purchase. Tray quality seems good so far. Overall solid.
Colt Allen
2/5.0
07, Aug 2023
Didn?t meet my expectations
The grow tent bundle seemed like a good deal online, but once it arrived, it felt kind of cheap. The zipper stuck and one of the corner frames was slightly bent. It?s still usable, just not the quality I thought I was paying for. Won?t return it, but won?t recommend it either.
Sloane Davies
5/5.0
27, Jul 2023
Fast and smooth checkout
Buying a rosin press was smooth checkout, financing option worked as described. Delivery took a bit longer than the estimate but tracking updates were clear. Press is working well for home batches.
Drew Turner
4/5.0
26, Jul 2023
Great range but some stock issues
Their selection of CenturionPro trimmers and tents is excellent. I wanted a trimmer, but it was backordered for a week. Support kept me updated though. Finally shipped and item quality seems good. Would buy again.
Nora Wright
5/5.0
24, Jul 2023
Good value LEDs
Purchased two LED grow lights and some under canopy bars. Lights seem good quality, veg stage thriving. Price was fair compared to other shops. A small ring was dented but customer service sent replacement fast. Happy!
Clay King
3/5.0
20, Jul 2023
Customer service slow
Placed an order and had a question about compatibility between parts. Sent two emails before finally getting a response four days later. The staff was polite when they answered, but the delay felt too long. At this price point, I expected quicker help. Everything arrived eventually and works, just wish communication was faster.
Lena Young
4/5.0
19, Jul 2023
Reasonable pricing, one packing issue
Freeze dryer shipped on pallet and mostly safe. But tray lid arrived slightly bent?support offered partial credit. Otherwise machine works fine. Overall satisfied.
Quinn Hall
3/5.0
14, Jul 2023
Website was glitchy
Tried ordering from my phone and the Trimleaf website kept freezing up on the checkout page. Ended up switching to my laptop to finish the order. Product shipped fine and arrived in good shape, so I won?t complain there. But the mobile experience definitely needs fixing. A better site would make a big difference.
Remi Lewis
4/5.0
09, Jul 2023
Helpful price matching and support
I found same LED light cheaper at another vendor and they matched price. Support staff were responsive via email. Light performs well. Shipping took nearly 10 business days though?within their policy, but slower than expected.
Seth Clark
5/5.0
08, Jul 2023
Helpful team
First time ordering extraction gear. Had questions about parts fitting. Support replied same day and helped me match connectors. Shipping took about a week. Item was exactly as described. Nice experience.
Freya Moore
3/5.0
04, Jul 2023
Some missing parts
Got the Harvest Right dryer bundle but a few small pieces were missing?some clips and a valve. I contacted support and they did send them, but it delayed my setup by a week. Packaging could be double?checked more carefully. Machine works well once running, just annoying that I had to wait around for parts that should've been there.
Gage Thompson
4/5.0
27, Jun 2023
Price match helped a lot
Found a better price elsewhere and Trimleaf matched it instantly. Saved me a few bucks. Bought a rosin press and shipping went smooth. Tracking updates were decent. I deducted one star because checkout had minor hiccup but resolved easily.
Piper Martin
2/5.0
24, Jun 2023
Unclear shipping info
Placed an order for a grow tent and it said 5?7 business days. It ended up arriving after 14 days with no clear updates in between. I kept checking the tracking, but it didn?t move for a while. I reached out but support took long to answer. Not the worst ever, but I really expected better communication, especially since I needed the gear for a project window.
Heath Harris
3/5.0
20, Jun 2023
Could improve instructions
Bought a grow tent setup and light bundle. The gear looks alright, but the instructions were really vague. Had to look up a bunch of stuff on YouTube just to get everything assembled right. Trimleaf could definitely include better setup guides. Customer service replied eventually but it took a couple days. Overall okay, but not beginner?friendly like I hoped.
Blair White
2/5.0
14, Jun 2023
Wrong item shipped
I ordered a bubble hash kit and instead got a basic set of micron bags. It took over a week to get the right item sent and they didn?t even offer any kind of refund or discount for the hassle. Mistakes happen, but this felt careless. I spent more time fixing the problem than enjoying what I paid for.
Grant Thomas
5/5.0
11, Jun 2023
Freeze dryer works well
Got the Harvest Right freeze dryer kit. Setup was kinda confusing at first but got help from their team. Works as advertised, dried fruits beautifully. Packaging was secure and arrived earlier than expected. Impressed.
Rory Anderson
3/5.0
06, Jun 2023
Not bad but kinda slow
I ordered a rosin press and the price seemed fair. But the shipping took longer than expected, almost two weeks when it said 5?7 days. The product arrived fine, no damages, just wish they communicated better during the delay. I had to email twice before getting any update. It's not a bad experience but didn?t feel super smooth either.
Dean Williams
2/5.0
31, May 2023
Product worked, but setup was rough
I bought a mid-size trimmer and it works fine now. But setup was super unclear and the user manual barely made sense. It felt like they assume everyone buying already knows how to use the stuff. A simple video link or walkthrough would?ve made a big difference. Good product, just not a good experience getting started with it.
Wren Johnson
2/5.0
28, May 2023
Missed part in order
My order arrived missing a key clamp. I reached out right away, and they said they'd ship a replacement, but it took another 8 days to show up. No apology or explanation. The clamp itself wasn?t expensive, but it held up the whole project. Wish they would double-check shipments before sending them out.
Nash Smith
4/5.0
26, May 2023
Good support, manual confusing
Bought a Harvest Right dryer and LED light. Albert called to clarify questions which I appreciated. Manual wasn?t very clear though and I had to look online for setup tips. The product works fine but initial instructions could be better.
Skye Perez
2/5.0
22, May 2023
Support was no help
I had a question about compatibility between two items I was ordering. Emailed them before placing the order and got no reply until after it shipped. Turns out they didn?t work together, and now I?m stuck with something I can?t use. Support just told me I could return it at my expense.
Brooks Gonzalez
5/5.0
16, May 2023
Happy with the tent
I bought a 4?4 grow tent and some LED lights. The tent arrived on time, no damages, light was quality so far. Didnt realize setup manual was basic but figured out. Good price and decent support too.
Jade Lopez
1/5.0
08, May 2023
Defective product
The freeze dryer I bought stopped working after just two uses. I tried contacting support for a replacement or refund but they ignored me. Very disappointed because the machine was expensive and now completely useless.
Dash Hernandez
2/5.0
03, May 2023
Returns were a hassle
Ordered the wrong part by mistake and tried to return it. The return process took forever. I had to wait to get an RMA, and then wait longer for the refund to hit. Felt like they were in no rush. The product wasn?t even opened. I might buy again if I?m sure of what I need, but definitely not if I might need to return it.
Brooke Martinez
4/5.0
25, Apr 2023
Solid experience but some delay
First time I ordered a freeze dryer tray kit. Customer service was helpful over email. Arrival took around 2 weeks?within their window but longer than expected. Packaging protected everything well. Overall I?m pleased but shipping time could improve.
Zane Rodriguez
1/5.0
21, Apr 2023
No communication about delays
My order was supposed to arrive in a week but it took over three weeks. No emails or updates about what was going on. When I finally got in touch, they didn?t offer any explanation. I?m never ordering from them again.
Eden Garcia
1/5.0
19, Apr 2023
Unclear refund policy
I returned a defective part but the refund was delayed and I never got a clear explanation why. Customer service was slow and unprofessional. Not worth the trouble.
Reid Jones
5/5.0
14, Apr 2023
Great service overall
Ordered a rosin press and grow tent combo. Shipping was surprisingly fast and packaging good. Prices are decent too. I had a little trouble choosing but customer support answered quick and helped me decide. Very glad with my purchase!
Quinn Brown
1/5.0
06, Apr 2023
No help with faulty unit
My freeze dryer stopped working after first cycle. I asked for help and got no response. I?m stuck with a useless machine and no way to fix it. Very frustrated.
Cole Wilson
1/5.0
04, Apr 2023
Website issues
The site kept freezing and wouldn?t load product details properly. It was hard to find what I needed. Very bad user experience overall.
Trimleaf
Trimleaf is your trusted destination for all things cultivation. Our mission is simple: to empower growers, enthusiasts, and businesses with top-quality products and equipment, from seed to harvest and beyond. We've built a reliable hub for cultivation and production, here to support your growth journey every step of the way.
Address
439 Peace Portal Drive
98230
Blaine
United States
Website
trimleaf.com
Email
info@trimleaf.com
Telephone
(619) 535-1834
