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Travelex Insurance Services

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travelexinsurance.com
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133 reviews found
img 5/5.0 01, Jul 2025

Simple to read policy

Unlike other companies, Travelex policies were written clearly. I understood what I was getting.

img 5/5.0 29, Jun 2025

Travelex came recommended

My travel agent suggested it. Turned out great?easy and dependable.

img 4/5.0 24, Jun 2025

Helpful but could be faster

Bought the Advantage plan for Europe trip. Support was friendly and claim processed fine. But I had to wait a week longer than I hoped for refund. Still overall good experience.

img 5/5.0 13, Jun 2025

Worth every penny

Didn?t end up using the policy, but knowing I had it made the whole trip feel safer.

img 5/5.0 08, Jun 2025

Good coverage for pre-existing

I needed a plan that included a heart condition. Travelex had a clear option for that.

img 4/5.0 04, Jun 2025

Nice coverage, forms confusing

Advantage plan covered my trip cancellation due illness. I got reimbursed, but filling forms was confusing and took me 2 calls to clarify parts.

img 5/5.0 21, May 2025

Pre?trip coverage instant

Bought plan day after initial booking. Pre?trip benefits kicked in next day. That timing matters and worked.

img 5/5.0 25, Apr 2025

Gave me real peace of mind

Just knowing I had coverage for medical and luggage loss made me enjoy the trip more.

img 5/5.0 22, Apr 2025

Friendly refund process

Cancelled policy within review period, got full refund. No stress.

img 5/5.0 11, Apr 2025

Pre?existing waiver helpful

Bought Ultimate after booking cruise. Needed pre?existing waiver for my asthma. Paperwork was quick and included in my plan.

img 5/5.0 05, Apr 2025

Good value for solo travel

Traveled alone and their Essential Plan was more than enough. Fit my budget too.

img 5/5.0 28, Mar 2025

Claim went smooth

Had to cancel trip last minute for health. Within two weeks I got reimbursement. Process was bit cautious but reps were helpful every call.

img 5/5.0 25, Mar 2025

Simple instructions throughout

Each step was easy to follow, even the claim forms. Nothing confusing at all.

img 1/5.0 19, Mar 2025

Claim denied unfairly

Cancelled trip due to family emergency. Submitted all documents but claim was denied due to unclear criteria. Policy wording was confusing and support vague. Won?t trust again.

img 5/5.0 09, Mar 2025

Travel delay handled well

Flight cancelled overnight, and I stayed in a hotel. Sent receipts and was reimbursed without much back and forth.

img 5/5.0 03, Mar 2025

Everything worked as promised

We didn?t need to make a claim, but knowing we had coverage gave us peace of mind. App was also handy.

img 4/5.0 27, Feb 2025

Simple purchase, claim slow

Policy purchase was smooth, but claim process took longer than I expected. Paid out fine though, just hoped for faster turnaround.

img 5/5.0 24, Feb 2025

Cancel?for?any?reason peace

Added cancel?for?any?reason upgrade. Cancelled trip before departure; got 75 % refund. Exactly as promised.

img 5/5.0 19, Feb 2025

Helped me extend policy

I needed to stay abroad longer than expected. They helped me extend the coverage smoothly.

img 5/5.0 08, Feb 2025

Kids covered free is a plus

I liked that my daughter was included for free with my plan. Whole family got covered affordably.

img 4/5.0 03, Feb 2025

Kind service, forms tedious

Reps were courteous and gave good guidance. But claim documentation needed many attachments and took longer than I thought to compile.

img 5/5.0 26, Jan 2025

Great for first-timers

I was new to travel insurance and felt overwhelmed, but Travelex made it super simple. The site broke everything down. Bought coverage in under 10 minutes.

img 5/5.0 18, Jan 2025

No pushy upselling

Bought just what I needed. No pressure for extras or upgrades. That felt honest.

img 5/5.0 14, Jan 2025

Mobile app handy

Loved the Travel On app. Saved policy info and emergency contacts. Made me feel secure walking around unfamiliar city.

img 5/5.0 06, Jan 2025

Simple mobile experience

Bought the policy through their app while on my phone. Easy to access when needed.

img 5/5.0 01, Jan 2025

Good for adventure travel

I do hiking and remote stuff. Got covered with their Ultimate plan. Didn?t need it, but glad I had it.

img 5/5.0 30, Dec 2024

Great support during panic

I lost my passport and they directed me to the nearest embassy and helped track expenses.

img 4/5.0 22, Dec 2024

Good value, minor hiccup

Bought Ultimate plan for family trip. Covered everything and kids free. Got medical claim OK, but customer service line busy for a bit.

img 4/5.0 14, Dec 2024

Paid out correctly, waited days

Claim for flight delay was accepted and paid. Waited about 10 days extra though. Wanted a little faster.

img 5/5.0 10, Dec 2024

Helped during medical issue

I got sick abroad and filed claim. They arranged doctor visit fast. Though I waited a few days, claim was approved. Thankful for global support.

img 5/5.0 04, Dec 2024

Loved how fast they replied

Sent a question through email and got a detailed answer within a few hours. Didn?t expect that fast reply.

img 5/5.0 28, Nov 2024

Glad I had coverage

Missed flight due to weather, and delay benefit really helped cover hotel and food. No hassle claim.

img 3/5.0 06, Nov 2024

App needs serious work

Travel On app kept freezing while I was abroad, which was frustrating. I liked that they had coverage for medical things, but trying to file on the app took way longer than it should?ve. Their email team was slow too. Ended up calling just to get it done.

img 5/5.0 01, Nov 2024

Kind reps on phone

Called because I had trouble logging into the app. They walked me through it patiently.

img 3/5.0 28, Oct 2024

Hard to reach someone

I had to call three times before getting a rep on the line. Once I did, they were helpful. Just felt like the support was understaffed or overloaded. The actual coverage wasn?t terrible, but the customer service timing was rough when I needed fast help.

img 2/5.0 23, Oct 2024

Claim delays were excessive

Filed a valid trip interruption claim but got delayed over and over. They kept asking for more documents. Took 9 weeks to get approved. Not scammers but not efficient either. Will try another provider next time.

img 3/5.0 14, Oct 2024

Could be better

Purchased the policy for peace of mind and ended up using it after a flight issue. Got reimbursed, but customer service was slow and not that friendly. I wouldn?t say they?re bad, but I don?t think I?d recommend unless they fix the communication delays.

img 3/5.0 09, Oct 2024

Reimbursement okay but slow

My travel delay claim was finally paid out, but it took almost four weeks and lots of back and forth emails. I expected a little smoother process. They asked for some documents twice too. Not terrible, but honestly could've been way more efficient.

img 5/5.0 03, Oct 2024

Bilingual support helped

My mom needed help in Spanish, and they connected her to someone who explained policy perfectly.

img 5/5.0 30, Sep 2024

Policy details very clear

I liked how they outlined what?s included and not. Didn?t feel like fine print was hiding things.

img 5/5.0 24, Sep 2024

App made trip easy

Downloaded Travel On app. Had real?time travel alerts. Even got info about local health clinics. Useful.

img 3/5.0 20, Sep 2024

Fine but not seamless

Used the insurance on my Europe trip. Didn?t have any medical issue, but I tried a reimbursement for a delay. It worked but took time. App wasn?t loading right, and I had to use my laptop instead. Was expecting a smoother process, honestly.

img 5/5.0 15, Sep 2024

Covered COVID flight changes

Airline changed flights due to pandemic issues. Travelex covered hotel and meal costs.

img 5/5.0 09, Sep 2024

Trustworthy during tough time

Had to cancel my trip due to a relative?s death. Claim process wasn?t hard and got my money back soon.

img 4/5.0 04, Sep 2024

Responsive but limited times

24/7 phone support exists, but often only email response came overnight. Fortunately coverage was there and claim was approved.

img 1/5.0 27, Aug 2024

Never again

Tried to claim for cancelled trip. Travelex kept asking for irrelevant documents and after 2 months, denied it. Customer service was slow and unhelpful. Felt like stalling. Totally disappointed.

img 5/5.0 21, Aug 2024

Bought in minutes online

The checkout process was so simple. Bought from my phone before heading to airport.

img 5/5.0 10, Aug 2024

Everything in one place

Used their app for alerts, claims, and contact info. No need to call unless I had to.

img 5/5.0 02, Aug 2024

Customizable options

Ultimate plan is flexible. Added pre?existing waiver. Read policy fast online. Felt looked after, loved that kids covered too.

img 5/5.0 25, Jul 2024

Covered my whole cruise

Bought the Ultimate Plan for a cruise, and it even covered excursions and missed port. Was worth it.

img 5/5.0 13, Jul 2024

Mobile-friendly interface

Everything was easy on mobile ? purchase, viewing policy, filing documents.

img 5/5.0 09, Jul 2024

Minimal hold times

Called during claim. Didn?t wait more than 2 minutes. Reps was quick and polite.

img 5/5.0 05, Jul 2024

Website was super clean

Everything from comparison to purchase was seamless. No confusion at all.

img 5/5.0 28, Jun 2024

Decent travel delay benefit

Flight delayed 6 hrs. Claimed travel delay. They reimbursed meals and hotel. Helpful boost for unexpected night stay.

img 1/5.0 16, Jun 2024

Not what I expected

Cancelled trip due to COVID exposure, but claim denied. Policy was vague with exclusions. Felt misled and unprotected.

img 5/5.0 12, Jun 2024

Reliable during flight mess

Multiple flights got rescheduled. Reached out and they helped clarify what was claimable. Felt supported.

img 5/5.0 06, Jun 2024

Ground staff was great

Travelex agent arranged nurse when wife fell ill abroad. They even followed up. Felt real care, not just claim service.

img 5/5.0 30, May 2024

Baggage loss covered well

Baggage went missing airport?side. I filed claim, got reimbursed for essentials. They covered quickly.

img 5/5.0 25, May 2024

Good alerts while traveling

Got helpful weather and delay alerts from their app. Never knew insurance could include that.

img 5/5.0 13, May 2024

Got payout in tough situation

Emergency back home cut my trip short. Submitted documents and money was refunded in 2 weeks.

img 5/5.0 09, May 2024

Covered lost meds abroad

Lost my medications while traveling and Travelex helped me get replacements fast. Big relief.

img 5/5.0 16, Apr 2024

Took care of our delay claim

Flight was delayed 12 hours. I submitted receipts for meals and hotel. Got refunded quick.

img 4/5.0 03, Apr 2024

Clear coverage, slight delays

Policy explained pre?existing options well. Used their app to file a medical claim. Got paid but couple documents took longer than expected. Still appreciate the clarity in coverage.

img 5/5.0 31, Mar 2024

Very fair cancellation terms

Cancelled the policy before my trip got finalized and they refunded me without drama.

img 5/5.0 19, Mar 2024

Claim paid in under 3 weeks

My luggage got delayed and I claimed essentials. Reimbursed without much back and forth.

img 3/5.0 13, Mar 2024

?Good at first, then confusing?

Bought the plan with ease, but when I had to use it, the process got confusing. Emails weren?t answered for days. Some info online didn?t match what reps told me. Felt like I had to push for things to move forward. Ended up okay, just stressful.

img 5/5.0 07, Mar 2024

Clear FAQ helped me

Traveled first time. FAQs explained start times, upgrades. Made me comfortable about policy.

img 5/5.0 28, Feb 2024

Will buy again next year

Used them for my Europe trip this summer. Planning to use again next time too.

img 5/5.0 25, Feb 2024

Claim paid via PayPal

I submitted medical claim, docs sent by 25th Feb. Full reimbursement via PayPal on 10th March. Bit tedious but glad it went through

img 5/5.0 20, Feb 2024

Got help right when I needed

Had a dental emergency overseas. Called them and they helped me find a nearby clinic. Super helpful.

img 5/5.0 14, Feb 2024

Trusted by years

Used these guys for over 10+ years. Always reliable when cancelling or claims. Never had big issue.

img 5/5.0 05, Feb 2024

Efficient claims department

Got sick on vacation. Reached out with doctor bills, and they processed the claim faster than expected.

img 2/5.0 27, Jan 2024

Just not worth the stress

Ultimate plan didn?t feel worth it. Policy wording was confusing and support bounced me between teams. Payout came but was lower than expected. Didn?t feel supported.

img 3/5.0 22, Jan 2024

Coverage fine, service lacking

The insurance did its job in terms of coverage, but the claim team wasn?t very responsive. Took multiple emails to get a reply. They paid eventually, but I had to do a lot of the follow-up myself. Not the best experience I?ve had with insurance.

img 4/5.0 17, Jan 2024

Good global support, emails slow

Needed help in Thailand and got connected to local doctor. They send confirmation via email missing sometimes. Quality good but communication slow.

img 5/5.0 12, Jan 2024

Quick and helpful call center

Had a bunch of questions before purchasing. Customer service answered all patiently, even the small stuff.

img 3/5.0 05, Jan 2024

Mixed feeling overall

The policy looked fine at purchase, but when I filed a claim, it got delayed without updates. Eventually got paid, but I had to follow up many times. The support was polite, just slow and not always clear on next steps. Wasn't bad but not great either.

img 5/5.0 03, Jan 2024

Worth it for international trips

I wouldn?t travel abroad without this now. It?s not expensive and gave me real support.

img 5/5.0 29, Dec 2023

Covered my electronics loss

My tablet got stolen in Spain. Submitted a police report and receipts, and got a decent payout.

img 5/5.0 24, Dec 2023

Refund process was smooth

Plans were flexible, and I got a full refund when our trip got postponed. Really fair policy.

img 5/5.0 20, Dec 2023

Transparent coverage

They offer Essential, Advantage and Ultimate. I could compare them side?by?side easily. Chose what fit and was happy.

img 4/5.0 12, Dec 2023

Good options, upgrade a must

Essential gave me basic coverage, but didn?t cover baggage delay enough. They did explain upgrade option which I?ll use next time.

img 5/5.0 03, Dec 2023

Global 24/7 support

Called at midnight from Europe about flight delay. Someone answered, guided me for delay reimbursement. Really useful.

img 1/5.0 26, Nov 2023

Absolutely useless when I needed it

Hospitalized abroad, couldn?t get claim through. Uploads failed, no real support on phone. Ended up paying everything myself. Regret choosing them.

img 5/5.0 19, Nov 2023

Useful for long trips

I was traveling for over a month, and having Travelex coverage made me feel secured the whole time.

img 4/5.0 14, Nov 2023

Friendly help, small wait

Calling in late at night got me a nice rep. They walked me through claim steps. Paid out correctly but took extra day than stated.

img 3/5.0 10, Nov 2023

Too many documents

They covered my canceled flight after a weather issue, but the paperwork was a lot. Felt like too much just to prove basic stuff. The reps weren?t rude or anything, just hard to get answers fast. The payout was fine when it came, though.

img 4/5.0 07, Nov 2023

Well laid out, forms wordy

Site layout is clear and plan differences easy to see. But claim forms felt too wordy and sometimes redundant info asked.

img 5/5.0 01, Nov 2023

Fast customer replies

Support answered promptly when I asked about coverage limits. Even on weekend they replied next morning. Really helpful.

img 5/5.0 29, Oct 2023

Reimbursed faster than expected

I sent in my claim thinking it?d take weeks, but they surprised me. Got paid back in 9 days.

img 5/5.0 20, Oct 2023

Kids free on plan

Ultimate plan included my son at no extra cost. Great for family trip. Felt budget friendly.

img 5/5.0 15, Oct 2023

Quick trip coverage

Got a last-minute weekend plan insured. Didn?t cost much and covered flights and stay.

img 3/5.0 10, Oct 2023

Needed more clarity

I bought the Essential Plan but didn?t realize certain things like pre-existing conditions weren?t included unless upgraded. It?s in the fine print, but still think it should?ve been made clearer at checkout. Not a bad company, just needs better transparency.

img 5/5.0 05, Oct 2023

Covered my visa reschedule fee

I had to change my flight last minute due to visa appointment. Got reimbursed.

img 2/5.0 01, Oct 2023

Not as smooth as advertised

Tried to file a baggage delay claim but online form didn?t work. Had to print and mail documents. Took nearly two months to hear back. Communication was poor. Coverage was fine but the claim process made it worse.

img 4/5.0 29, Sep 2023

Decent coverage, tiny gap

Ultimate plan covered my cruise completely. But coverage for adventure sports was a little limited, one activity cost me minor expense out?of?pocket.

img 5/5.0 23, Sep 2023

Helped when my visa got denied

My trip got canceled due to visa issues. Travelex covered the cost under trip cancellation.

img 2/5.0 19, Sep 2023

Slow and frustrating experience

Bought Travelex for a long trip but filing a medical claim was difficult. Had to resend documents and call multiple times. Waited over a month for updates. Not rude, just slow and unclear. Felt like I did all the work. Wouldn?t use again unless they improve.

img 5/5.0 17, Sep 2023

Nice cancellation benefit

Got most of my non-refundable hotel back thanks to their trip interruption coverage.

img 4/5.0 07, Sep 2023

Good support, fix the app

Customer rep was patient when I lost baggage. They helped but the Travel On app crashed a few times during upload. Otherwise claim went through fine.

img 5/5.0 04, Sep 2023

Great if traveling with elders

Took coverage for my dad. Support helped me add his info right. Felt good knowing he?s covered.

img 5/5.0 31, Aug 2023

Customer support polite

Spoke to 24/7 assistance when I lost baggage. They guided me with delay claim forms. Polite, clear directions.

img 2/5.0 26, Aug 2023

Hard to get help when you need it

Couldn?t reach 24/7 support during a cancelled flight. Waited over 30 mins, no answer. Email took two days. Airline helped instead. Coverage okay, but support didn?t show up when it mattered.

img 5/5.0 20, Aug 2023

Clear side?by?side plans

Comparison table on site helped me pick Advantage. Simple and clear.

img 5/5.0 18, Aug 2023

Good COVID-related coverage

Policy still covers some COVID disruptions. Felt safer traveling with that included.

img 4/5.0 13, Aug 2023

Efficient but email slow

Used webchat and got answers fast. Then claims team responded slower via email. Still got refund eventually, just wish responses were quicker.

img 4/5.0 10, Aug 2023

Support helpful, website glitch

Called for trip interruption guidance?they helped well. But website glitched during payment so I had to retry twice before success.

img 5/5.0 06, Aug 2023

Easy and clear purchase

Policy was easy to buy online, really clear options. I chose Advantage plan and later added baggage coverage. Some minor delay in docs but got via app. Overall good support and peace of mind even before travelling.

img 5/5.0 01, Aug 2023

Claim covered surprise expense

Had to pay extra for canceled excursion. Didn?t think it was covered, but they reimbursed me.

img 5/5.0 30, Jul 2023

Easy upgrade after booking

Bought the Essential plan but upgraded to Advantage later. Process was painless and fast.

img 4/5.0 28, Jul 2023

Helpful FAQs, still needed to call

Website FAQ answered lots of questions. But I still ended up calling for a technical question?they were nice but hold time was longer.

img 4/5.0 24, Jul 2023

Coverage good, premium bit high

Ultimate plan included pre?existing waiver and kids, but premium cost was a bit higher compared to some competitors. Still worth it for peace of mind.

img 4/5.0 18, Jul 2023

Solid but upgrade needed

I took Essential plan for a quick trip. It did cover medical issue, but delay benefit was low so I missed out on full hotel cost. Might choose Advantage next time.

img 5/5.0 12, Jul 2023

Good for group trips

We insured 5 people in one go, and it was simple. Group discount helped too.

img 5/5.0 07, Jul 2023

Secondary coverage works

Used Essential plan for minor medical charge. They paid after my health insurer. Covered copays fine.

img 1/5.0 01, Jul 2023

Terrible customer service

Couldn?t get help with policy questions. Emails went unanswered or were scripted. Phone rep was rude. Terrible service overall.

img 1/5.0 27, Jun 2023

Complete waste of money

Flight delayed, paid for overnight stay. Claim denied due to technicality. Submitted receipts, still no reimbursement. Felt misled by the fine print.

img 4/5.0 23, Jun 2023

Peace of mind, small app bugs

Travel On app gave me alerts and details. App froze once during check-in, but overall I could get info when I needed.

img 5/5.0 20, Jun 2023

Affordable and solid

Got Essential plan for budget trip. Price was low, app worked smooth. Didn?t need to claim but comfort was there if needed.

img 5/5.0 14, Jun 2023

Helped during family emergency

My wife got hospitalized abroad, and they handled everything calmly. We only had to pay upfront and then got reimbursed quickly after.

img 5/5.0 11, Jun 2023

Didn?t expect to use it, but did

Got food poisoning overseas and they covered medical and meds. Really glad I had it.

img 5/5.0 05, Jun 2023

Works well with cruises

Bought insurance for a Caribbean cruise. Had to miss a port, and they paid for it.

img 5/5.0 02, Jun 2023

Medical claim smoother than I thought

Saw doctor abroad for sudden illness. Sent records and claim form. A bit back?and?forth but all covered.

img 5/5.0 28, May 2023

Helpful claim process

Sent medical and receipts for trip?cancel claim. They asked few questions then paid out. Smooth overall.

img 2/5.0 23, May 2023

Decent coverage, bad experience

Coverage was basic but the app glitched a lot. Reps didn?t have the right info, and I had to repeat myself multiple times. Claim was eventually processed, but too frustrating.

img 5/5.0 10, May 2023

Good value for coverage

Advantage plan gave me $50k medical and $10k cancel cover. Price decent, coverage solid.

img 5/5.0 04, May 2023

Claimed easily from phone

Used the app to upload receipts for a lost bag. Didn?t have to call even once.

img 5/5.0 28, Apr 2023

Simple, no fuss

Website was easy to navigate, policy straightforward. Paid with no surprises. Good for quick trip insurance.

img 5/5.0 24, Apr 2023

Helpful rep explained coverage

Wanted to know difference in medical limits and was walked through clearly. Very patient rep.

img 5/5.0 17, Apr 2023

Easy policy edits

Needed to correct name typo. Did online without call. Appreciated the self?service feature.

img 5/5.0 12, Apr 2023

No issues during the whole trip

From buying to getting policy docs, all went smooth. Didn?t need to file a claim, but felt protected.

img 4/5.0 06, Apr 2023

Clear docs, better app needed

All policy docs easy to read and compare. But mobile app doesn?t show latest claim status clearly. I had to email to check.

img 5/5.0 04, Apr 2023

Friendly, helpful support

Talked to three different reps over two weeks. All were polite and consistent with info.

Travelex Insurance Services

Address

810 North 96th Street, Suite 300
68114
Omaha
United States

Website
travelexinsurance.com

Email
customersolutions@travelexinsurance.com

Telephone
1-800-228-9792

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