Thatvapeclub
4.20/5.0
Kenneth Hill
5/5.0
12, Oct 2025
User Manuals & Clarity
The manual that came with my device was clearer than many I?ve seen. Good diagrams, clear safety guidance, parts descriptions. Helped me avoid mistakes early on. It's reassuring to see attention to user education. Device is performing to spec.
Donna Nguyen
5/5.0
27, Sep 2025
Excellent Follow-Up & After-Sales
After ordering, I got confirmation, shipping status, tracking. Post delivery, Thatvapeclub asked via email if everything was working right. I had a minor issue with an accessory, they shipped a replacement without requesting long back-and-forth. That kind of follow-through adds confidence.
Joshua Torres
2/5.0
12, Sep 2025
Not Great for Travel
I purchased with the intention of bringing the device on trips, but customs paperwork was confusing, and parcel got held up. Also, the unit isn?t very discreet, labeling is visible. Support was polite but didn?t provide strong guidance ahead of purchase. Travel-friendly features felt overpromised based on descriptions.
Emily Scott
5/5.0
28, Aug 2025
Clean Design & Solid Build
The vaporizer I got has a sleek, sturdy build. Materials feel solid, finish is neat. Controls respond well, heat-up time is reasonable. After multiple uses, no loose parts or defects. For what I paid, feel like I got quality. It?s not flashy, but it?s reliable.
Andrew Wright
3/5.0
13, Aug 2025
Delay in Order Fulfillment
Placed order advertised ?ships in 1-2 days,? but order sat in ?processing? for nearly a week. No updates until I followed up. Once shipped, delivery was okay. But the wait caused anxiety. A store promising quick dispatch should honor it or communicate delays more clearly.
Kimberly King
5/5.0
29, Jul 2025
Reliable Overseas Shipping
I live outside North America, so shipping times sometimes worry me. Thatvapeclub?s international dispatch was okay; tracking updated, no long delays. Package arrived with everything intact, device works very well. Slight customs duties were expected, but no hidden surprises. Good experience for overseas buyers.
Paul Allen
5/5.0
14, Jul 2025
Excellent for Accessory Bundles
Purchased a bundle: vaporizer plus accessories. All components arrived correctly, no missing parts. Accessories are useful; performance of the base unit is solid. The combination offer was better value than buying pieces separately. Happy with the decision and the added value.
Ashley Young
5/5.0
29, Jun 2025
Trustworthy Warranty Policy
My device developed a flaw right near end of warranty. Thatvapeclub honoured it without pushing blame. They guided me through returns, then sent a replacement. No hidden obstacles. That kind of integrity with warranties is rare and gives peace of mind when spending decent amount.
Steven Walker
2/5.0
14, Jun 2025
Warranty Process Too Complicated
After discovering a minor defect, I tried using the warranty. They asked for multiple high-resolution photos, videos, and specific angles. Then I had to ship item back at my own cost before any decision. Even though final outcome was acceptable, process is taxing and costly for a buyer.
Sandra Robinson
5/5.0
30, May 2025
Responsive & Informative Chat Support
I had questions about temperature settings and compatibility. Live chat gave me clear explanations rather than marketing fluff. They even sent links to manufacturer specs. Once I ordered, they followed up with tracking and confirmation. Everything arrived well, work as expected. Makes a difference when support is truly helpful.
Donald Lewis
5/5.0
15, May 2025
Consistent Quality & Replacement Parts
Over several purchases, accessories like screens, o-rings etc. have been available from Thatvapeclub. When one part wore down, I ordered replacement easily. Device continues to perform at good levels. Having spare parts readily available is key, and Thatvapeclub delivers on that.
Betty Ramirez
5/5.0
30, Apr 2025
Smooth Checkout & Extras
The checkout experience was intuitive. I applied a discount code, shipping costs were clear, payment options were flexible. Received a small bonus cleaning pad in my order (nice touch). Device works as advertised. It?s small details like that that show they care about customer satisfaction.
Mark Clark
5/5.0
15, Apr 2025
Helpful Guidance for First-Timers
I was completely new to vaporizers and unsure about usability, maintenance, battery life, etc. Thatvapeclub?s guides and chat support helped me understand trade-offs. I picked a model that fits my lifestyle. It?s performing reliably, easy to clean, good battery life. I feel confident in my purchase.
Margaret Sanchez
2/5.0
31, Mar 2025
Power Adapter Issue
The power adapter included was for a different region; plug shape didn?t match and required a converter. HQ says the version I ordered uses interchangeable caps, but I still had to use extra accessory purchased separately. For international customers, that?s a problem. Should clarify regional compatibility more clearly.
Anthony Harris
5/5.0
16, Mar 2025
Discreet Packaging, Prompt Delivery
I order vaporizers somewhat infrequently, and care a lot about discreet and safe shipping. Thatvapeclub did well: box was neutral, padding was good, protections in place. Order showed up sooner than I expected based on tracking. Device matches description precisely. Good initial impressions.
Lisa White
5/5.0
01, Mar 2025
Good Value for Premium Brands
I looked at several premium vaporizers and the prices at Thatvapeclub were competitive. Got a Storz & Bickel device at a better deal than elsewhere. Packaging was excellent, and unit worked perfectly. After a few weeks of use, no durability concerns. Feels like decent value when considering price vs reliability.
Matthew Thompson
2/5.0
14, Feb 2025
Noisy Fan / Cooling Issues
During usage, the fan/cooling seems loud and rumbles intermittently. Might be just mine, but it distracts from experience. I expected quieter operation based on product description. Support suggested adjustments but didn?t offer compensation or replacement. Sets expectations poorly if noise is central to comfort.
Nancy Perez
5/5.0
30, Jan 2025
Fast Help and Friendly Staff
I contacted live chat with several questions before buying: which parts are compatible, cleaning protocol, battery life. The rep (Marvi) was patient, answered every question clearly, and even followed up later. Shipping also came quicker than estimated. Device works solidly. Overall, a smooth, reassuring buy.
Daniel Lee
5/5.0
15, Jan 2025
Warranty Work, Without Stress
My device stopped heating properly after 10 months. I submitted a video and photos, as requested. Thatvapeclub reviewed it fast and replaced the unit without extra cost. Shipping was reasonable. It?s rare to find warranty service that doesn?t feel burdensome. This experience makes me trust them more for future purchases.
Karen Martin
5/5.0
31, Dec 2024
Wide Selection & Transparent Info
Browsing Thatvapeclub?s site, I appreciated the full specs, clear photos and comparisons. It helped me choose between a wax pen and a dry-herb vaporizer. Ordered the dry-herb, and it arrived well-packaged and works as described. No surprises, what I saw online is what I got. That level of honesty in product listings matters.
Christopher Jackson
5/5.0
16, Dec 2024
Support That Truly Delivers
I had a minor issue with my Utillian 6 after a few months of use. Thatvapeclub?s support team asked for details, guided me clearly, and within days shipped a replacement under warranty. It felt reassuring that they stood by their product rather than putting me through hoops. Product quality has held up well too, nice build, reliable performance. Glad I chose them.
Emma Brooks
5/5.0
05, Dec 2024
Quality Products with Real Support
I value companies that provide genuine customer support after a purchase, and Thatvapeclub delivered on that. When I had an issue with one accessory, they replaced it immediately, no complicated forms or delays. The vaporizer itself performs very well, heating evenly and holding a solid charge. It?s rare to find online retailers that offer both authentic products and responsive help. Thatvapeclub definitely sets a high bar for the vaping industry.
Sarah Moore
3/5.0
01, Dec 2024
Confusing Product Specs
Specifications for temperature range and battery capacity in two listings contradicted each other. I spent time reaching out to verify correct specs. Ended up buying, but it?s not clear which model is being described. For someone choosing by features, this causes hesitation and possibly wrong purchase.
Samuel Watson
5/5.0
20, Nov 2024
Seamless Purchase from Start to Finish
My order with Thatvapeclub went exactly as hoped, fast checkout, transparent costs, and careful packaging. They also sent clear setup instructions via email, which made my first-time experience much easier. The product works great and feels premium. Customer support checked in afterward to ensure I was happy with the purchase. That level of care made the whole buying process genuinely enjoyable. It?s nice to find a company that balances professionalism with friendliness.
Charles Taylor
2/5.0
16, Nov 2024
Packaging Could Be Better
Device arrived in a box that looked battered, and internal padding was minimal. Although product survived, accessory corners were scratched. The unboxing felt sloppy, packing materials felt cheap and protective inserts seemed insufficient. For the cost, more attention to packaging care would help avoid damage and reduce anxiety for customer.
Carolyn James
5/5.0
05, Nov 2024
Great Store for Quality Vaporizers
Thatvapeclub was recommended by a friend, and now I understand why. Their selection of vaporizers is excellent, and their reviews are transparent. I ordered the Utillian 722, and it performs beautifully. The vapor is clean, and the build feels sturdy. Delivery was fast, and the team followed up afterward to ensure everything was fine. It?s not easy to find reliable online stores these days, but Thatvapeclub has earned my confidence for sure.
Jessica Thomas
4/5.0
01, Nov 2024
Good First Purchase
Tried Thatvapeclub after reading reviews online. My order came well-packed, and product worked as expected. The live chat feature made my decision easier. Slight delay with tracking update, but overall, I?d rate the experience positively.
Benjamin Ramirez
5/5.0
21, Oct 2024
Outstanding First Purchase Experience
I was hesitant to buy my first vaporizer online, but Thatvapeclub completely changed my expectations. The checkout was simple, the order was processed quickly, and I received detailed updates along the way. The vaporizer performs exactly as described and feels premium. I reached out with a small question about accessories, and their response was both quick and professional. Everything about the transaction felt trustworthy and customer-focused. I?ll definitely be buying from them again soon.
Joseph Anderson
5/5.0
17, Oct 2024
Consistent and Reliable Service
Ordered multiple times in the past year. Thatvapeclub always delivers on quality and timelines. Devices last long, and returns, when needed, are handled promptly. Their attention to product quality gives me confidence in future orders.
Rachel Gray
3/5.0
06, Oct 2024
Efficient Order Process and Excellent Communication
From the moment I placed my order, Thatvapeclub kept me updated at every stage, confirmation, packaging, dispatch, and delivery. The shipping time was quick, and the vaporizer arrived in pristine condition. I also liked how they offer educational content on their site, it helped me learn how to clean and maintain the device properly. The whole experience felt smooth and reassuring. Great communication combined with quality products makes them stand out from others.
Susan Wilson
4/5.0
02, Oct 2024
Quality Matches Price
The Utillian vaporizer I bought works well and feels premium. I compared prices online and Thatvapeclub?s deal was fair. Customer service followed up to ensure delivery went smoothly, which I appreciated. Solid experience overall.
Brandon Peterson
5/5.0
21, Sep 2024
A Reliable Place for Repeat Purchases
I?ve made three purchases from Thatvapeclub, two vaporizers and one accessory kit, and they?ve been consistent every time. Packaging, communication, and authenticity are always spot-on. Even after several months, my device works as efficiently as day one. It?s rare to find an online store that maintains quality across multiple transactions. That?s why I now recommend Thatvapeclub to friends who want a trustworthy source for genuine vaporizers and accessories. Reliability goes a long way these days.
Richard Gonzalez
3/5.0
17, Sep 2024
Warranty Coverage Not Transparent
Warranty terms are buried in fine print. I discovered that certain parts (battery, charger) are excluded, which wasn?t made clear at purchase. When I had a faulty battery, they said it wasn?t covered. Felt like bait-and-switch: price seems to include full warranty, but in practice limited. For that reason, I?ll think twice before buying from Thatvapeclub again without clearer assurances.
Christine Torres
5/5.0
06, Sep 2024
Fair Prices and Quality Experience
I was looking for a premium vaporizer without overspending. Thatvapeclub had competitive pricing and transparent details. I ordered the Zeus Arc GTS, which came in a beautifully organized box. Everything worked as advertised, and they even included a cleaning kit. Delivery updates were timely, and customer service followed up to ensure I was satisfied. The product quality and care exceeded my expectations. Definitely a good balance between fair pricing and professional service.
Barbara Lopez
5/5.0
02, Sep 2024
Good Site for Beginners
As someone new to vaporizers, I found Thatvapeclub?s guides really clear and educational. They don?t oversell, just explain features plainly. My order arrived on time and setup was simple. Would buy again without hesitation.
Justin Ward
4/5.0
22, Aug 2024
Reliable Brand with Great Customer Service
I?ve purchased vaporizers before from other websites, but Thatvapeclub has easily been the most reliable. Their chat support team actually listens and gives practical advice. I got the Utillian 8, which came sealed and ready to use. It heats up evenly and holds charge well. I also appreciate their extended warranty policy, it gives peace of mind. It?s nice to find a company that focuses equally on quality products and attentive service.
David Hernandez
5/5.0
18, Aug 2024
Hassle-Free Experience
Everything about my order was straightforward. Payment went through easily, item shipped on schedule, and the device performs exactly as advertised. I?ve had less reliable experiences elsewhere, so this was a relief. Great work by the team.
Carolyn Howard
3/5.0
07, Aug 2024
Excellent for International Buyers
Ordering from outside Canada, I was expecting long shipping delays and customs issues. Surprisingly, Thatvapeclub managed everything smoothly. The tracking updates were frequent, and the product arrived sooner than anticipated. It was well-packed and authentic. They even included the correct charging adapter for my region. That attention to detail made the purchase stress-free. After a few weeks of use, I can confidently say the vaporizer performs perfectly. Definitely a trustworthy option for international buyers.
Elizabeth Martinez
4/5.0
03, Aug 2024
Solid Choice for Vaporizers
Got a portable unit through them and it?s working well so far. Customer service was professional and honest about shipping timelines. Price range was competitive too. Packaging was eco-friendly, which I appreciate. Would recommend them to cautious buyers.
Larry Cox
5/5.0
23, Jul 2024
Thoughtful Service and Genuine Products
My experience with Thatvapeclub has been nothing but positive. The vaporizer arrived on time, well-protected, and fully functional. I liked that they only sell genuine branded devices with verified warranties. The support team was knowledgeable and offered helpful cleaning advice. I?ve been using it regularly and have had zero issues so far. It?s comforting to know that I bought from a company that stands behind what it sells and truly values customer satisfaction.
William Rodriguez
2/5.0
19, Jul 2024
Quality Control Problems
My unit arrived with a loose part inside the chamber and a misaligned mouthpiece. Vapor tasted off at first. I contacted support, photos requested multiple times. Eventually they offered replacement?but shipping cost on the return was not prepaid. For a premium product, I expect quality checks before sending. Disappointed I had to push so much just to get something working correctly.
Debra Richardson
3/5.0
08, Jul 2024
Best Online Experience for Vape Products
I?ve ordered from several online vaporizer stores over the years, and Thatvapeclub stands out for their professionalism and honesty. The order process was seamless, and communication was prompt. They didn?t try to oversell or push extras I didn?t need. The vaporizer itself performs just as described and feels durable. I also appreciate how clearly they list warranty and return policies. It?s reassuring to buy from a company that?s both transparent and trustworthy.
Linda Davis
5/5.0
04, Jul 2024
Very Helpful Product Info
Thatvapeclub?s product listings are detailed with temperature control data, battery life, and comparisons. This really helped me make an informed choice. Shipping time was decent, and product matched description perfectly. I?m happy with the purchase overall.
Stephen Cooper
5/5.0
23, Jun 2024
Impressive Packaging and Quality Guarantee
When I ordered my device, I was mainly worried about damage during shipping. Thatvapeclub packaged it so well that everything inside looked untouched. The product was genuine, sealed, and even came with a thank-you insert that listed tips for maintenance. After using it daily for two months, it?s performing smoothly. Their attention to detail, from packaging to product quality, shows they really care about user experience. I?d confidently recommend them to anyone who values reliability.
Michael Miller
5/5.0
19, Jun 2024
Smooth Transaction
My checkout process was quick, no issues applying promo code. The vaporizer heats evenly and feels sturdy. It?s nice that Thatvapeclub includes warranty info in the box. Customer care team responded politely to my initial query. Definitely a reliable store.
Samantha Bailey
3/5.0
08, Jun 2024
Overhyped Battery Life
Advertisements claimed long battery life, but real-world use falls short. After moderate sessions, the battery drains quickly and takes long to recharge. Not terrible, but is disappointing when expectations are set high. Wish billing was more realistic so buyers know what to expect upfront.
Jennifer Garcia
4/5.0
04, Jun 2024
Good Follow-Up and Delivery
After placing an order, I received consistent updates and tracking details. The product worked great right out of the box. Shipping was just a day or two later than quoted, but not a big issue. I like that they communicate clearly throughout.
Jonathan Murphy
5/5.0
24, May 2024
Outstanding After-Sales Experience
My vaporizer had a minor issue within warranty, and I was dreading a long return process. But Thatvapeclub made it so simple. They reviewed my case promptly, sent a prepaid label, and I received a brand-new replacement within two weeks. No arguments, no delays. The professionalism and efficiency really stood out. The replacement unit works flawlessly. It?s great knowing that when you buy from them, they?ll stand behind what they sell without giving you the runaround.
John Jones
2/5.0
20, May 2024
Incomplete Instructions & Setup Problems
The device?s instruction pamphlet is vague. No diagrams for certain parts; control settings poorly explained. I wasted time trying to figure out temperature settings; mistakenly operated it too high and burnt material. After contacting support, they shared a PDF manual, but that should have been included. For the price, small items like clear instructions are basic expectations. Doesn?t instill confidence in novices.
Katherine Bell
5/5.0
09, May 2024
Detailed Guidance and Excellent Product Quality
I really appreciate how Thatvapeclub doesn?t just sell vaporizers but also educates you about them. Their product guides and maintenance videos helped me understand how to get the best performance out of my Zeus Arc S Hub. The product works exactly as promised, smooth vapor, strong build, and great flavor. The ordering process was easy, and customer service was patient with all my beginner questions. It?s been a few months now and everything?s still running perfectly.
Patricia Brown
5/5.0
05, May 2024
Great Product Range
Thatvapeclub?s website layout makes browsing easy, and they carry both new and established brands. I?ve purchased accessories and cleaning tools too. Each time, items worked exactly as expected. Would recommend for anyone wanting an all-in-one shop for vaporizer gear.
Eric Morgan
2/5.0
24, Apr 2024
Customer Service Was Slow
I reached out to Thatvapeclub about an issue with a charging cable not fitting right. It took more than a week to get a useful response. Intermediate replies were vague. Once resolved, shipping of replacement took even more time. Not confident tracking future orders.
Robert Williams
4/5.0
20, Apr 2024
Decent Packaging and Support
The vaporizer I bought came securely packaged, and instructions were easy to follow. I did have a small issue with a mouthpiece fit, but support was quick to resolve it. Price seemed fair compared to others, and warranty policy was clear.
Ruth Cook
5/5.0
09, Apr 2024
Consistently Great Service Over Multiple Orders
This is my third time ordering from Thatvapeclub and every single experience has been reliable. The website is easy to navigate, prices are reasonable, and product descriptions are always honest. I?ve bought two vaporizers and several accessories, and all items arrived safely. When I once received a slightly damaged mouthpiece, they replaced it promptly without hassle. It?s refreshing to deal with a company that maintains the same high standard each time. That consistency really builds trust.
Mary Johnson
5/5.0
05, Apr 2024
Reliable Online Store
I?ve ordered twice now and both times products arrived as described. Their product comparison guides make it easy to choose. Customer service is available and professional. I like that their reviews are honest and detailed. Feels like a store that values repeat buyers.
Nicholas Reed
5/5.0
25, Mar 2024
Smooth Process and Helpful Support Team
I ordered from Thatvapeclub during a sale and wasn?t sure how long shipping would take. To my surprise, it arrived earlier than expected. Their support team provided regular updates and even confirmed my address to ensure no mix-up. The vaporizer itself is performing beautifully, solid battery and even heating. What I appreciated most was the care they put into ensuring I had all the information I needed. It?s a company that truly delivers peace of mind.
James Smith
2/5.0
21, Mar 2024
Slow International Delivery
I live outside North America. Despite selecting expedited shipping, my order took over three weeks to arrive. There was minimal tracking information during transit. Packaging arrived intact, but waiting that long erodes confidence. The product works, but the long delay caused frustration and made me wonder if cheaper options with better shipping would?ve served me better.
Amy Rogers
3/5.0
10, Mar 2024
Promised Accessories Missing
My order included a kit with accessories; when I opened it, several pieces were missing. I emailed customer service; they replied after several days and said they?ll ship missing parts, but still waiting. Device works fine without them, but being sold as ?full kit? makes this frustrating.
Stephanie Scott
4/5.0
06, Mar 2024
Impressive Selection, Some Stock Issues
They carry many brands (Zeus, Utillian, etc.), so I found rarer accessories I needed. Only issue: occasionally things marked ?in stock? are delayed. But updates are clear and support genuinely helpful. Would still order again.
Gary Morris
5/5.0
24, Feb 2024
Honest Product Descriptions and Quality Devices
Many online vape stores overhype their listings, but Thatvapeclub?s descriptions were refreshingly accurate. I purchased a Utillian 5 and every feature mentioned, temperature range, battery life, and performance, matched what I received. The vapor quality is excellent and consistent. They also included a detailed manual and a thank-you note. The entire buying process was smooth, transparent, and without hidden fees. It?s clear Thatvapeclub cares more about long-term trust than just making a quick sale. Highly recommended overall.
Matthew Hill
5/5.0
20, Feb 2024
Transparent Pricing & Checkout
No surprises at checkout, although some vendors tack on hidden fees, I didn?t see any here. Taxes and shipping clearly explained. Device performance has been solid. Kept satisfied from start to after I received the product.
Kathleen Stewart
3/5.0
09, Feb 2024
Shipping Cost Adds Up
Base price was reasonable, but shipping cost for accessories inflated the final bill significantly. Especially for small parts, paying nearly as much for shipping as item cost felt unfair. If shipping fees were more transparent earlier, or lower for lightweight items, this would be less of an issue.
Olivia Lopez
3/5.0
05, Feb 2024
Accessory Compatibility Issues
I purchased a bundle kit; one accessory didn?t fit properly. The attachment was loose and leaked air. I asked for compatible replacement, but they said my specific model version wasn?t supported anymore. Might be due to version differences, but that was never communicated. So bundle is only partially usable. Customer care acknowledged issue but couldn?t help. Leaves a gap in what promised vs what delivered.
Jacob Collins
5/5.0
25, Jan 2024
Fast Delivery and Great Packaging
I was a bit nervous about ordering my vaporizer online, but Thatvapeclub completely exceeded expectations. The delivery was faster than estimated, and the packaging was both secure and discreet. The product arrived without a scratch and worked right out of the box. I also liked how they provide clear information about warranty coverage. It?s nice to see a retailer that takes quality control and transparency seriously. Would absolutely buy from them again when I need replacement parts.
Jason Wright
5/5.0
21, Jan 2024
Fast Domestic Shipping
I live in Canada; ordered a dry-herb unit and it showed up in about 2-3 days. Packaging professional, no odor, everything intact. The site has good warranty policy and support. Exactly what I was hoping for.
Cynthia Edwards
5/5.0
10, Jan 2024
Great Experience for Beginners
As a first-time vaporizer buyer, I had no clue what model suited me best. Thatvapeclub?s website made things simple with comparison charts and user guides. I ended up buying the Zeus Arc GTS and couldn?t be happier. It?s efficient, sturdy, and easy to clean. The team even followed up through email to ensure I received it in perfect condition. Everything from checkout to support felt smooth and professional. Definitely a company that puts effort into customer satisfaction.
Rachel King
4/5.0
06, Jan 2024
Minor Packaging Issue, Otherwise Great
One of my accessory parts had a loose seal in transit, but Thatvapeclub sent replacement immediately. Device itself was fine. For the price I paid, excellent quality. Package tracking could be better but overall satisfied.
Ryan Cruz
5/5.0
26, Dec 2023
Excellent Customer Care and Reliable Products
My first purchase from Thatvapeclub was the Utillian 722, and it?s been running perfectly for months. What impressed me most wasn?t just the product quality but how the staff handled my queries before and after the order. Their chat support patiently explained how to maintain the device and even sent me a care guide link. Delivery came on time, packaging was discreet, and the product was genuine. It?s nice dealing with a store that actually values its customers.
Brian Hernandez
5/5.0
22, Dec 2023
Excellent Help With Product Choices
I was overwhelmed by specs and options. Thatvapeclub?s staff helped me narrow down what I needed based on use-case and budget. Chosen device turned out to perform very well. I feel well informed when buying from them.
Sharon Parker
5/5.0
11, Dec 2023
Overall Highly Satisfied
From browsing to purchase to use, experience has been very positive. Staff helpful, device works well, accessories included are good, product lives up to promises. I?d buy from them again without hesitation.
Nicole Young
5/5.0
07, Dec 2023
Been a Repeat Customer
This is my third purchase. Consistency is why I keep coming back: products are always as described, support stays patient and helpful (especially when I had a compatibility question). Good to see a retailer maintain standards over time.
Jeffrey Diaz
5/5.0
26, Nov 2023
Transparent Warranty & Policy Info
Warranty length, coverage, how to claim, all clearly explained before purchase. When I needed to use it, process was straightforward. That clarity eliminated worry and made the purchase feel safer. Very positive outcome.
Kevin Adams
3/5.0
22, Nov 2023
High Shipping Costs & Customs Surprises
The base price looked fair, but once I saw shipping and import fees, total cost was much higher than anticipated. They don?t clearly estimate customs duties, so I was surprised with additional charges upon delivery. Device worked fine, but the joy of purchase was marred by unexpected extra cost. Communication could be vastly improved so overseas buyers know what they?ll pay in full.
Angela Turner
5/5.0
11, Nov 2023
Well Packaged + Safe Transit
My order?s transit was rough in parts (weather etc.), but packaging protected it well. No dents, scratches. Sensitive parts sealed well. Device arrived intact and worked immediately. That level of care shows planning.
Lauren Hall
4/5.0
07, Nov 2023
Competitive Prices, Good Value
Saw a wax vaporizer at Thatvapeclub cheaper than other stores I checked. The bonus accessories were helpful too. Packaging was good, performance meets expectations. Would prefer more frequent updates during shipping, but value makes up for it.
Jason Evans
2/5.0
27, Oct 2023
Device Heats Unevenly
Bought a portable vaporizer and noticed the heating isn?t uniform?one side gets really hot, the other barely warms. Vapor quality drops noticeably. Support acknowledged issue but offered only general advice, no concrete solution. At this price point, I expect better manufacturing consistency even before any warranty.
Ryan Walker
5/5.0
23, Oct 2023
Helpful Warranty & Returns
My device had a defect after 11 months. I submitted videos/photos, Thatvapeclub honoured the warranty and sent a replacement quickly. Hassle-free return process. Strong confidence in their after-sales support, which is often the weak link elsewhere.
Laura Phillips
5/5.0
12, Oct 2023
Learning Resources Made Difference
Thatvapeclub has guides/blogs, plus the product pages have helpful info. I used those before ordering and avoided a model that looked good but had poor airflow. Now using the right unit for my style. Vapor is good, device is reliable. Glad I did the homework.
Megan Lee
4/5.0
08, Oct 2023
Trustworthy But Could Improve Delivery Times
Product quality has been excellent; battery life, build feels sturdy. Customer service answered queries overnight. Only downside was that shipping took longer than I thought. If delivery speed was more consistent, would be perfect.
Timothy Gomez
5/5.0
27, Sep 2023
Quite Happy with Accessories Quality
The accessories in my order, mouthpiece, screens, cleaning tools, feel well made. Fit correctly, materials seem durable. Often accessories are weak links in vape kits; here they?re solid. Adds to the value of the whole purchase.
Joshua Rodriguez
5/5.0
22, Sep 2023
Great First Impression
First time ordering from Thatvapeclub. Their site is informative, free shipping threshold reasonable. Unboxing was pleasurable, everything matched pictures, no damage. Power and heat settings on the device are consistent. Seems like a trustworthy place to buy.
Rebecca Roberts
3/5.0
12, Sep 2023
Return Policy Has Many Conditions
I decided to return a device because it didn?t suit my style. Return policy required original packaging, exact sealing, photos, documentation, all strictly enforced. Minor damage or misplacement of packing materials invalidated return. Could be fine if clearly stated beforehand; I didn?t notice many of those terms before buying.
Ashley Martinez
5/5.0
07, Sep 2023
Smooth Wholesale Ordering
I run a small shop and tried out Thatvapeclub?s wholesale program. Registration was simple, wholesale pricing decent, and orders arrived with expected quality. Great for businesses. Communication on shipments was frequent, which I appreciated. Good partner to work with.
Ronald Carter
5/5.0
28, Aug 2023
Solid for Repeat Buyers
This was my second order. First was fine; second came with consistent quality. No defects, same packaging care, same support level. Reassures me that good experiences are not flukes. I?ll likely return when I need more accessories.
Christopher Garcia
4/5.0
23, Aug 2023
Knowledgeable Chat Support
When comparing wax pens, live chat was very useful: reps explained temperature ranges, battery life, etc. The product I chose works well. Shipping overseas was a bit slower than expected, but import/customs transparency was okay. Good choice for anyone wanting guidance.
Stephanie Mitchell
5/5.0
11, Aug 2023
Customer Service Goes Extra Mile
One time I had trouble applying a gift card. Support representative (Najat) resolved it personally, manually adjusting my order. It showed someone was listening and willing to help. That extra step made the purchase more satisfying.
Amanda Davis
3/5.0
08, Aug 2023
Product Performance Below Expectations
Bought a portable dry-herb unit expecting good battery life and vapor quality. In real use, battery drains quickly, and vapor output feels weak compared to similar models. The unit gets hot in places it shouldn?t. I reached out about return or warranty, but the policy seems restrictive. I think there?s better value elsewhere. Nice site, but product disappointed me once I tested under normal conditions.
Edward Campbell
3/5.0
27, Jul 2023
Returns Process Is Tedious
After deciding to return the item (not broken, just not matching my needs), I found the return policy requires original packaging, many photos, and shipping cost borne by customer. Several forms had to be filled. It?s doable, but stressful and expensive. Thatvapeclub?s site doesn?t highlight these return requirements clearly at purchase. If I?d realized earlier, might?ve bought elsewhere. Works, but not easy.
Daniel Wilson
5/5.0
24, Jul 2023
Discreet Shipping & Fair Pricing
I appreciated that the order was discreetly packaged and billing wasn?t overly conspicuous. Prices elsewhere seemed higher for similar specs. Thatvapeclub offered warranty protection. All in all, satisfied with the purchase; would recommend for anyone wanting good value and privacy in vape accessories.
Melissa Rivera
5/5.0
10, Jul 2023
Good Price vs Local Options
Local stores had inflated pricing or import duties. Thatvapeclub?s price (including shipping) was competitive. Even after duties, I saved compared to domestic alternatives. And quality did not feel compromised. Feels like a smart purchase overall.
Jessica Brown
4/5.0
07, Jul 2023
Mostly Great, Some Communication Gaps
My recent order had everything in order except I wasn?t notified promptly when one item went out of stock. Support fixed this by updating me and offering alternate. Good resolution. Device performance has been good so far and price was fair.
George Hall
5/5.0
25, Jun 2023
Product Matches Expectations
Everything in the description, heat, vapor quality, build, battery life, has matched real-use so far. No unpleasant surprises. Using daily, cleaning as recommended, and the unit still works well. Good sign for durability so far.
David Miller
5/5.0
22, Jun 2023
Wide Selection & Helpful Advice
Thatvapeclub had the model I was looking for plus several accessories I wasn?t aware of. Support staff helped me figure out compatible pieces. Product arrived safely, well-packaged. The selection of vaporizers and accessories is impressive and useful for someone comparing options.
Amanda Baker
5/5.0
09, Jun 2023
Friendly & Knowledgeable Representatives
I had a lot of small questions: material safety, battery type, use tips. Reps answered all patiently, didn?t push upsells. Good to have guidance rather than being rushed. Reflects well on a company when staff are informed and courteous.
Patrick Perez
2/5.0
05, Jun 2023
Misleading ?In Stock? Listing
I placed order for a device that was listed ?in stock,? paid shipping and waited. Two days later, it was marked as ?backordered,? with no notice until I messaged them. This meant further delays and uncertainty. When finally shipped, tracking was vague. Packaging was average. For something sold as ready to ship, this feels misleading. Can?t rely wholly on listed inventory status.
Brian Nelson
5/5.0
23, May 2023
Excellent Returns Experience
One device had a minor defect. I initiated the return, sent photos, they approved, I shipped it back as guided, and got a working replacement. The process was smoother than I expected. Good communication throughout. Felt like they cared about making things right.
Sarah Thompson
5/5.0
21, May 2023
Warranty Support Was Excellent
I had an issue with a device after a few months. Thatvapeclub handled my complaint well: asked for clear photos, and replaced under warranty without too much hassle. The replacement was shipped quickly. It reinforced my trust in them. Product quality seems solid too.
Carol Adams
2/5.0
08, May 2023
Instructions Hard to Understand
User manual included vague wording and very few diagrams. Some control buttons aren?t explained clearly. I wasted time figuring out functions I expected to be intuitive. Support forwarded me another version, marginally better, but this should?ve come with device. Frustrating for someone unfamiliar with vaporizers.
Michael Smith
4/5.0
04, May 2023
Good Service But Minor Delays
Bought a dry-herb vaporizer from Thatvapeclub. The checkout process was smooth and they offered plenty of payment options. Delivery took a couple extra days, but product was as advertised. Support answered follow-ups politely. Would use again if shipping speed improves slightly.
Kevin Green
3/5.0
22, Apr 2023
Price-Fluctuation Issues
Checked a model, added to cart, price was good. Next day, price increased noticeably. Contacted support; they said offers expire quickly. Feels like price stability is lacking. Good product otherwise, but this unpredictability makes budgeting hard.
Mily Johnson
2/5.0
19, Apr 2023
Disappointed by Delayed Support Response
I ordered a vaporizer and had a manufacturing defect in the heating element. I contacted Thatvapeclub support via email but waited over a week for a response. Once they replied, the tone was polite but the resolution process was slow. In the meantime, I had paid full price and was left without a working device. If support were faster and more proactive, this could?ve been okay. Sadly, the delay ruined the early impression.
Michelle Flores
5/5.0
07, Apr 2023
Transparent Shipping & Fees
What I saw at cart was essentially what I paid: shipping + duties + taxes disclosed. No last-minute surprises. Shipping was faster than I feared. That transparency makes me trust them more than stores that add hidden fees. Device performance matches expectations.
Benjamin Turner
5/5.0
03, Apr 2023
Solid Experience From Start to Finish
I ordered an e-rig from Thatvapeclub and was pleasantly surprised by the clarity of their product descriptions and photos. My shipment arrived in good packaging within estimated time. When I had questions about accessories, their live chat support was responsive and helpful. Overall, a dependable vendor.
Thatvapeclub
Founded in 2016 as a vape and e-cigarette factory, we have grown into a globally recognized brand with an annual turnover of $150 million. Today, we're proud to introduce That Vape Club, our very own online vape store dedicated to offering the finest products and redefining the vaping experience. More than just a store, That Vape Club is a community built on innovation, inspiration, and connection. We aim to elevate vaping culture by encouraging exploration, creativity, and shared experiences. Our commitment is to deliver exceptional products, outstanding service, and a truly memorable vaping journey. Together, let's vape like never before and create moments that last a lifetime.
Address
6626 SHARPSTOWN GREEN CIR
77036
HOUSTON
United States
Website
thatvapeclub.com
Email
contact@thatvapeclub.com
Telephone
1 914 424 9148
