Sears Home Services
3.76/5.0
Addison Hoffman
4/5.0
12, Jul 2025
Efficient, Could Improve Scheduling
Technician was great and very respectful of our home. He explained what the issue was with our fridge and handled the fix quickly. I do wish the scheduling was more flexible. The time window was long, but they did arrive toward the earlier side. Good repair experience overall.
Thomas Holt
5/5.0
29, Jun 2025
Works Like New Again
I wasn?t sure if my stove was even worth repairing, but the technician came in, assessed it, and gave me honest feedback. It ended up being an easy fix and cost less than I expected. The whole process was very smooth and I?m happy I didn?t just replace the appliance outright.
Hannah Gibbs
5/5.0
16, Jun 2025
Solid, No-Nonsense Repair
My experience with Sears was great. The repairman arrived on time, identified the issue with my dishwasher, and fixed it quickly. I appreciated that he didn?t try to push unnecessary services and focused only on the issue. He was polite and left the kitchen cleaner than when he started.
Ryan Matthews
4/5.0
03, Jun 2025
Good Job Overall
The technician was helpful, arrived on time, and handled the repair with confidence. The issue was a broken heating element in my dryer, and he had it replaced in no time. Only thing that would?ve made it better is faster availability. But the job itself was done right the first time.
Lillian Nash
5/5.0
21, May 2025
Totally Satisfied
My washer had a strange noise, and the technician pinpointed the issue right away. He replaced a part, tested everything, and cleaned up afterward. He also told me what to keep an eye on in case it happens again. Felt very thorough and professional. I?m totally satisfied with the outcome.
Jonathan Weber
5/5.0
08, May 2025
No Stress at All
I was worried about dealing with repairs, but Sears made it easy. The tech came on time, was super polite, and knew what he was doing. He fixed my oven in one trip and explained the issue without making it sound complicated. I?d definitely use them again if I need another appliance fixed.
Camila Doyle
5/5.0
25, Apr 2025
Best Tech I?ve Had
Honestly one of the better repair experiences I?ve had. The technician was super friendly, clearly explained what was wrong, and didn?t try to rush through the appointment. He had the right tools and parts with him, and even tested the appliance multiple times before leaving. My fridge works perfectly now.
Hunter Bradley
4/5.0
12, Apr 2025
Got the Job Done
My dryer wasn?t heating properly and Sears sent someone out in a few days. The technician was professional and handled it well. He explained what went wrong and replaced the faulty part quickly. I wish the window for arrival wasn?t so long, but other than that, no complaints. Solid work.
Ellie Hicks
5/5.0
30, Mar 2025
Respectful and Skilled
The technician who came to fix our stove was clearly experienced. He handled the repair calmly and explained the issue without making me feel clueless. I also appreciated how respectful he was of our kitchen space and the cleanup he did before leaving. It?s not often you get that kind of attention to detail.
Christian Stone
5/5.0
17, Mar 2025
Everything Went Smoothly
Sears made it really easy to book, and their technician showed up right on time. He diagnosed my washing machine problem in no time and explained everything without technical jargon. He completed the work on the first visit and even tested it twice to be sure. I?m really satisfied with how simple and effective the service was.
Mila Hart
4/5.0
04, Mar 2025
Clean and Courteous
I appreciated the technician?s professionalism and how careful he was around my home. He wore boot covers, brought his own mat, and worked neatly. The only issue was the part had to be ordered, so it took two visits. Still, I felt confident in the repair and the overall communication was great.
Leo Austin
5/5.0
19, Feb 2025
Helpful and On Time
The appointment process was simple and the tech arrived on schedule. He fixed my freezer, explained the repair in easy-to-understand terms, and cleaned up before leaving. He also gave me some tips for regular maintenance. It was refreshing to deal with someone that wasn?t rushed and who actually cared about doing a good job.
Audrey Johnston
5/5.0
06, Feb 2025
Peace of Mind Restored
When my dishwasher stopped draining, I wasn?t sure who to call. I?m glad I went with Sears. The technician was respectful, explained everything, and fixed the problem in under an hour. He didn?t try to upsell me anything and double-checked his work before leaving. Everything has worked fine since. It gave me peace of mind.
Dylan Franklin
5/5.0
24, Jan 2025
Very Reliable Service
I?ve used Sears Home Services several times and they?ve always been reliable. The technician this time was respectful, quick, and didn?t leave a mess. He fixed the washer issue with no trouble and explained what to look out for in the future. I trust their techs and feel comfortable having them in my home.
Layla Grant
4/5.0
11, Jan 2025
Good Repair, Bit of a Wait
The actual repair was great?the guy who came was really helpful and took time to explain what was going on. He fixed the stove within an hour. Only drawback was the 4-hour arrival window, which meant I had to rearrange some things. Otherwise, the experience was solid, and I?d use them again.
Nathan Graham
5/5.0
29, Dec 2024
Fast and Courteous
The tech arrived on time and immediately got to work diagnosing my dryer issue. He found the problem and explained it clearly before beginning the repair. He had all the tools and parts he needed and completed the repair quickly. He also gave me tips on maintaining the appliance. Everything was very clean and professional.
Lucy Hamilton
5/5.0
16, Dec 2024
Impressed With the Service
Our fridge stopped cooling, and I was nervous about losing food. The technician arrived on time and was very calm and professional. He knew exactly what the issue was and had the part on hand. The repair didn?t take long, and it?s been working perfectly since. I really appreciated how stress-free they made the experience.
Carter Ford
5/5.0
03, Dec 2024
Very Good Experience
This was my first time using Sears Home Services, and I?d use them again. The technician was friendly and knowledgeable. He explained the issue with my dishwasher clearly and fixed it in under an hour. He made sure everything was cleaned up and working before he left. No complaints at all?everything was handled well.
Nora Bowman
4/5.0
20, Nov 2024
Satisfied Overall
The service was what I expected?professional and effective. The tech diagnosed my washing machine problem quickly and had it running again by the end of the visit. The only thing I?d change is the appointment availability. I had to wait several days, but once they came, it was all handled really well.
Matthew Lane
5/5.0
07, Nov 2024
Friendly and Efficient
Sears sent a technician to fix our oven, and it was a smooth experience from start to finish. He arrived during the scheduled time window, was courteous, and fixed the issue without needing to order parts. He also explained how to prevent the same issue from happening again. The price was fair, and I appreciated the transparency.
Brooklyn Chavez
4/5.0
25, Oct 2024
Quality Work, Minor Scheduling Issue
The actual service was great. My fridge was leaking, and the technician not only found the source but also fixed it right there. My only issue was the scheduling window?it was a bit wide and I had to wait around. Still, once the guy arrived, he worked fast and left no mess. Overall a good experience.
Anthony Daniels
5/5.0
12, Oct 2024
Pleased With the Results
I had my dryer repaired and was really happy with how the process went. The tech was on time, polite, and focused. He didn?t try to sell me anything extra, just explained what was broken and fixed it. He also showed me a few ways to avoid the issue happening again. Dryer works like new now. Great service.
Natalie Woods
5/5.0
29, Sep 2024
Reliable and Professional
I?ve used Sears Home Services a couple of times now and both experiences have been good. This time, I had a dishwasher issue. The technician diagnosed the problem quickly and explained the fix clearly. He was very respectful of my home, and everything was done in one visit. I appreciated the updates and communication throughout the process.
Isaac Hunt
4/5.0
16, Sep 2024
Smooth Service With a Slight Delay
The repair itself went very smoothly, and the technician was both knowledgeable and friendly. My only complaint is that it took a few days longer than I expected to get the appointment. Once he arrived, though, he did the job efficiently and gave me some maintenance tips. I?d use Sears again, but would plan ahead due to the wait.
Riley Warren
5/5.0
03, Sep 2024
Excellent Repair Experience
Scheduling was easy, and the technician arrived on time. He was very respectful, wore shoe covers, and walked me through what was wrong with my washer. He had the part with him and fixed it right away. I appreciated that he explained everything clearly and didn?t rush the job. It?s been a few weeks now, and everything still works great.
Savannah McCoy
1/5.0
28, Aug 2024
Worst Service Ever
I've never had such a disorganized experience. From start to finish, it felt like no one knew what was going on.
Julian Elliott
5/5.0
21, Aug 2024
Very Satisfying
I?ve used other services, but this was smoother. The guy actually showed up on time, explained the problem clearly, and fixed my fridge with no drama.
Chase Rhodes
2/5.0
15, Aug 2024
Poor Follow-up
The first visit seemed promising, but then no one came back with the part. Still waiting weeks later.
Penelope Bishop
4/5.0
08, Aug 2024
Clean and Polite
Technician was clean, wore boot covers, and didn?t track anything into the house. Fixed the dryer and left things tidy.
Sarah Beck
1/5.0
02, Aug 2024
Totally Unreliable
First they missed the appointment, then they sent someone with no tools. Had to go elsewhere.
Wyatt Wells
5/5.0
26, Jul 2024
Smooth and Fast
My washer was making loud noises, and the Sears guy found the problem and fixed it fast. He seemed very experienced.
Cameron Boone
2/5.0
20, Jul 2024
Rude Technician
The tech was abrupt and barely spoke. Didn?t like how he treated my concerns. Wouldn?t use again.
Aria Dean
4/5.0
13, Jul 2024
Good Service Overall
Tech was helpful and fixed the issue, though I had to wait longer than expected for the appointment. Still, my appliance is back to normal.
Nevaeh Marsh
1/5.0
07, Jul 2024
Charged but Not Fixed
I got charged for a diagnostic but the issue wasn?t resolved. No return call or follow-up.
Gabriel Fisher
5/5.0
30, Jun 2024
Stress-Free Fix
Our freezer wasn?t cooling, and the tech got it sorted out during the first visit. No mess, no sales pitch?just solid work.
Tyler Wolfe
2/5.0
24, Jun 2024
Confusing Service
Tech gave me three different reasons for the issue. Still not fixed. Communication was really lacking.
Victoria Phillips
4/5.0
17, Jun 2024
Professional Visit
The guy was polite and professional. He arrived near the start of the time window, which I appreciated. Got the oven fixed without any hassle.
Aurora Chambers
1/5.0
11, Jun 2024
Terrible Scheduling
The scheduling system is a mess. Appointments get moved without notice, and no one picks up the phone.
Levi Bryant
5/5.0
04, Jun 2024
Clear Communication
Liked how the tech explained what he was doing every step of the way. Very respectful and cleaned up after. Washer works perfectly now.
Easton Hale
2/5.0
29, May 2024
Unresolved Problem
The tech didn?t seem to understand the issue. Dryer still not drying properly. Feel like I wasted money.
Scarlett Stewart
5/5.0
22, May 2024
Happy with the Results
I wasn?t sure what was wrong with my dryer, but the tech figured it out quickly. He had the part and got it working again fast.
Julia Benson
1/5.0
16, May 2024
No Response
Submitted a service request, got a confirmation, and then nothing. No one came, no one followed up.
Samuel Gonzales
4/5.0
09, May 2024
Good but Slow Start
Took a few days to get the appointment, but the technician was great once he arrived. Friendly, focused, and explained things clearly.
Nolan Fleming
2/5.0
03, May 2024
Not Worth It
The repair was pricey, and now I?m not even sure it?ll last. I expected more from a name like Sears.
Grace James
5/5.0
26, Apr 2024
Nice and Easy
The whole process was simple. Booked online, tech arrived on time, and fixed the fridge fast. He even gave me a few tips to keep it running better.
Bella Reese
1/5.0
20, Apr 2024
Didn't Feel Prepared
Technician didn?t have the part, said he?d return, but I never heard back. It?s been over a week.
Caleb Martinez
4/5.0
13, Apr 2024
Reliable Team
Used Sears before and they?ve been consistent. This repair was on my dishwasher. Service was good, technician was respectful and cleaned up.
Austin Malone
2/5.0
07, Apr 2024
Unclear Charges
Got billed more than expected, and no one explained the extra cost. Customer service wasn?t helpful either.
Ella Barnes
5/5.0
31, Mar 2024
Happy Outcome
My fridge was leaking and the repairman sorted it out quickly. He showed me how to clean the drain so it doesn?t happen again.
Madelyn Parsons
1/5.0
25, Mar 2024
Very Unprofessional
Technician arrived late, seemed distracted, and left without explaining what he fixed. I?m still not sure what was done.
Owen Howard
4/5.0
18, Mar 2024
Straightforward Fix
Good service, straightforward fix. The tech didn?t talk much but got the job done. No issues with the repair.
Josiah Mann
2/5.0
12, Mar 2024
Still Not Working
Paid for repair, and the appliance stopped working again two days later. Disappointed they didn?t get it right the first time.
Zoey Peterson
5/5.0
05, Mar 2024
Efficient Visit
The technician showed up early and didn?t waste any time. He replaced a part and tested the washer before leaving. Very efficient.
Eliana Sharp
1/5.0
28, Feb 2024
Reschedule Nightmare
Had to reschedule three times due to no-show technicians. Each time I had to wait another week. Way too much hassle.
Jack Kelly
5/5.0
21, Feb 2024
Works Like New
The dryer wasn?t heating, and now it?s back to normal. The guy explained everything he was doing, which I appreciated. Felt very professional.
Blake Terry
2/5.0
15, Feb 2024
Not What I Expected
The service felt rushed. Tech barely looked at the issue and gave vague answers. Still having the same problem.
Lily Ramirez
4/5.0
08, Feb 2024
Good Communication
Appreciated the update calls and text messages. Service was fine, though the part had to be ordered, so it took two visits.
Violet Zimmerman
1/5.0
02, Feb 2024
Wasted My Time
Scheduled service twice, and both times the appointment got canceled last minute. No follow-up either. Not reliable at all.
Sebastian Jenkins
5/5.0
26, Jan 2024
Seamless Repair
Everything from booking to the repair was straightforward. Technician was clean, quick, and friendly. Glad I didn?t try to fix it myself.
Dominic Gibbs
2/5.0
20, Jan 2024
Didn't Fix It
Tech was polite but couldn?t fix my dishwasher. Still paid a fee for a visit that didn?t solve the issue.
Abigail Myers
4/5.0
13, Jan 2024
Good, Not Great
My washer is working again. Tech was polite, but the arrival window was huge, and I had to wait all day. Otherwise, it was fine.
Aubrey Swanson
1/5.0
07, Jan 2024
Missed the Window
Waited all day, and no one showed up. Tried calling customer service but was stuck on hold. Very frustrating.
Alexander Richardson
5/5.0
31, Dec 2023
Top Notch
The guy who came out was super professional and fixed our oven quickly. I liked that he brought the part with him so we didn?t have to reschedule.
Colton Burns
2/5.0
25, Dec 2023
Poor Communication
Took forever to confirm the appointment, and no one called before arriving. The technician was okay, but I wish the scheduling had been smoother.
Evelyn Butler
4/5.0
18, Dec 2023
Almost Perfect
Great repair, no complaints about the tech. Took a little longer to get the appointment than I?d like, but otherwise good experience.
Peyton Stanley
1/5.0
12, Dec 2023
Very Disappointing
This was hands down one of the most frustrating service experiences I?ve had. My fridge broke down and I needed urgent service. Sears offered the earliest appointment five days out, which I accepted. But they didn?t show up, didn?t call, and when I reached out, they said they couldn?t confirm what happened. They rescheduled me for another 4 days later. That appointment also got rescheduled. I finally gave up. It?s insane that a company this large has no accountability. I wasted time and money waiting on them. I had to throw out food and buy a temporary fridge to hold things over. I will not be calling them again for anything.
Henry Price
5/5.0
05, Dec 2023
Punctual and Polite
Technician arrived during the scheduled time, was polite, and took his time making sure everything worked properly before leaving.
Isaiah Maxwell
2/5.0
29, Nov 2023
Not Worth the Hassle
I thought using Sears would mean a smoother process since they?re a big name, but it was anything but. The initial appointment was fine, but when the technician had to order parts, everything fell apart. The parts arrived at the wrong address, then the second appointment was rescheduled without notice. I was stuck at home waiting for someone who never came. No communication at all from customer service unless I called first?and even then, I got vague answers. In total, it took nearly a month to get my dishwasher fixed. It was incredibly frustrating and not worth the hassle. The actual repair was fine, but everything around it was chaotic. I?ll be looking elsewhere next time.
Charlotte Hughes
5/5.0
22, Nov 2023
Very Good Work
It?s rare to find technicians who explain things in simple terms. Ours did a great job with our dryer and made sure we were happy before leaving.
Leah Pratt
1/5.0
16, Nov 2023
Hours on Hold
The worst part of the whole Sears experience was the customer support. My dryer broke down and I scheduled a repair, but I had a question about timing. I called the support number and waited on hold for over an hour?then the call just disconnected. No call back, no resolution. I tried the online chat and got a robot that couldn?t answer anything. When I finally reached someone days later, they weren?t able to confirm the tech?s arrival time. The repair eventually got done, but the stress of just trying to get in touch with someone made it way harder than it needed to be. If they can?t improve their support system, I can?t see myself using their services again.
Benjamin Cox
4/5.0
09, Nov 2023
Did the Job
Nothing fancy but got the job done. Washer works now and the guy explained what likely caused the issue. Clean and efficient visit.
Gavin Norris
2/5.0
03, Nov 2023
Incomplete Work
I had an issue with my washing machine and scheduled a repair with Sears. The technician came and said he fixed the issue, but two days later it started doing the exact same thing again. I called back and had to schedule another visit, which wasn?t available for another week. Meanwhile, I had piles of laundry building up. The second tech said the first guy only did a temporary fix and didn?t actually replace the faulty part. That?s unacceptable. I expected better follow-through and communication. It felt like the first visit was rushed or incomplete on purpose. I had to pay for both visits, even though the first one didn?t solve the problem. Just felt like a waste of money.
Amelia Scott
5/5.0
27, Oct 2023
Smooth Experience
Scheduling was quick, and the guy who came was very professional. He wore boot covers and was done with the repair in under an hour.
Hailey Cross
1/5.0
21, Oct 2023
Overpriced and Underwhelming
I called Sears to fix my dishwasher and was quoted one price on the phone. But after the technician came and barely looked at it, he gave me a totally different estimate?more than double. When I questioned it, he just said that?s ?how it works? once they see it in person. I felt like I was being scammed. I paid the $99 service fee for nothing because I ended up not going through with the repair. Felt like a bait-and-switch. I understand some price changes happen, but the jump was ridiculous. I found another repair service that fixed it for less than what Sears quoted me. Just feels like they take advantage of customers once they?re already in your home. Not a good experience at all.
James Powell
5/5.0
14, Oct 2023
Happy with Service
Our fridge was acting up, and they got someone out fast. He found the problem quickly and had the right part on hand.
Adam Pope
2/5.0
08, Oct 2023
Technician Was Unprepared
The technician showed up to fix my dryer, which wasn?t heating, but didn?t bring the parts that had been discussed during scheduling. He told me the parts weren?t in his van and would need to reorder them, which added another 5 days to the wait. Then the rescheduled visit was canceled due to a ?routing issue.? I had to call and reschedule again myself. In the end, it took almost three weeks to complete what should?ve been a quick fix. The dryer works now, but the whole process was exhausting. I don?t blame the technician entirely, but Sears needs to streamline their parts and scheduling system. It shouldn?t be this hard to get a basic repair done. I expected a more professional experience from a national brand.
Sophia Ross
4/5.0
01, Oct 2023
Helpful and Polite
Repair guy was polite and helpful. He walked me through what he was doing and made sure I understood how to prevent the issue again.
Skylar Carson
1/5.0
25, Sep 2023
Poor Customer Service
I scheduled an appointment to have my fridge looked at after it started leaking. The first available date was nearly two weeks out, which was already a long wait. But when the day finally came, no one showed up. No call, no text?just a no-show. I contacted customer service and spent over 45 minutes on the phone trying to get an answer. They couldn?t even confirm whether a technician had been assigned. It?s baffling that a major company can be this disorganized. I had to throw out spoiled food and ended up calling a local repair guy who fixed it the next morning. I wouldn?t have minded the wait so much if they had just communicated. But the lack of professionalism and zero accountability really left a bad impression. Won?t be using them again.
Logan Rivera
5/5.0
18, Sep 2023
Good Overall
Sears techs have always been reliable for us. This time was no different. Friendly, punctual, and got our dryer running again in no time.
Brandon Lyons
2/5.0
12, Sep 2023
Wrong Diagnosis, Wasted Time
I had a technician come out to fix my oven that wouldn?t heat properly. He spent maybe 10 minutes looking at it and told me the control board needed to be replaced. He ordered the part, and I waited another week for the return visit. When a different tech came to install it, he said the original part wasn?t the problem at all?it was just a disconnected wire. Seriously? I ended up paying more and waiting longer than I needed to, all because the first technician rushed through the diagnosis. I understand mistakes happen, but this one cost me time and money. Sears needs to ensure their techs do a thorough inspection before jumping to conclusions. I?m annoyed that no one took responsibility for the error either. It felt like I was just another number on their list, not a valued customer.
Isabella Perry
4/5.0
05, Sep 2023
Solid Service
They fixed my washing machine. The tech was respectful and explained what went wrong. The price was reasonable and no surprises.
Clara Banks
1/5.0
30, Aug 2023
Multiple Cancellations
I scheduled a repair appointment for my refrigerator, and Sears canceled it?twice?without informing me until the day of. I planned my day around the visit, and both times I got last-minute cancellation notices. When I called to ask why, I got no real explanation other than ?technician unavailable.? Why confirm an appointment you can?t keep? Customer support wasn?t helpful either; they just kept offering to reschedule without guaranteeing the next one would actually happen. I finally gave up and hired a local repair shop that fixed it the same day. It?s frustrating to waste so much time and energy for nothing. I expected more from such a well-known company, but the lack of accountability and communication was disappointing. This isn?t how professional service should work. I wouldn?t recommend Sears unless they figure out how to stick to appointments or communicate properly.
Elijah Cooper
5/5.0
23, Aug 2023
No Complaints
I needed my oven looked at and the technician showed up early. He handled it quickly and even tested it twice to be sure it was working.
Evan Newman
2/5.0
17, Aug 2023
Delayed Repair and No Updates
I booked a repair for my washing machine and was told someone would come within three days. After waiting a full week with no update, I had to call customer service myself. They couldn't give me a straight answer and kept transferring my call. When the technician finally showed up, he didn?t have the part and had to reschedule. I took off work for this appointment and ended up wasting my day. It?s frustrating that a big company like Sears doesn't have better coordination or communication. The tech was polite, but the whole scheduling system and lack of clear updates were really disappointing. If there had been better transparency or at least a heads-up about the delay, I wouldn?t have been as upset. But the silence and confusion made it worse. I?m not sure I?d trust them again unless they improve their service process.
Harper Gray
4/5.0
10, Aug 2023
Timely Service
Everything was fine?tech was on time, did the job, and didn?t leave a mess. Just wish the appointment window was a bit narrower.
Serenity Wells
5/5.0
04, Aug 2023
A True Professional
It?s rare these days to find a technician who is not only good at their job but also cares about how they treat people. That was my experience with the Sears tech who repaired our dishwasher. He was polite, soft-spoken, and walked in with boot covers already on. He immediately diagnosed the issue and clearly explained the cause. I could tell he really knew what he was doing, and he took his time checking other components just to make sure there wouldn?t be more trouble down the road. He wasn?t pushy or rushed. Instead, he was patient and genuinely interested in doing the job right. He tested the dishwasher thoroughly after the repair and even cleaned the area around it when he was done. It was probably the best in-home service experience I?ve had. Highly recommend their team if you want the job done right the first time.
Lucas Ward
5/5.0
29, Jul 2023
Honest and Clear
The technician was upfront about costs and gave me honest advice about my old dishwasher. Ended up fixing it for less than I thought.
Charles Walton
5/5.0
22, Jul 2023
Seamless Experience, Great Tech
I?ve had issues in the past with late technicians and poor communication, so I was hesitant to schedule through any service. But I?m glad I gave Sears a shot. They texted updates, the tech called before arrival, and he showed up on time. He was very polite, introduced himself, and explained what he was doing. The issue with my dryer turned out to be a worn-out heating element. He replaced it quickly and tested it multiple times before leaving. I appreciated how he didn?t try to sell me anything extra and focused only on the problem I called about. It was a surprisingly seamless experience from booking to repair. He even gave me tips on how often to clean the vents to avoid issues. That kind of proactive advice was super helpful. I?ll be calling them again next time I need an appliance fixed.
Mia Flores
5/5.0
16, Jul 2023
Painless Repair
Booking was simple and the repair guy arrived on time. He repaired the dryer in less than 45 minutes. No mess, no fuss.
Alice Barrett
5/5.0
09, Jul 2023
Polite, Professional, and Prompt
Sears Home Services has earned my trust after this last visit. Our freezer started leaking water, and I wasn?t sure if it was something serious. Scheduling was simple, and the technician showed up right on time. He greeted me politely, walked me through what he?d be doing, and got started right away. He was professional throughout and explained the repair in clear terms. It ended up being a clogged drain, and he fixed it within an hour. He also checked a few other components just to be safe. What I appreciated most was his attitude?respectful, efficient, and genuinely helpful. No sales pressure, no scare tactics, just good honest work. He even cleaned up the work area better than how he found it. I?m glad I chose Sears for this one. It saved me time, stress, and probably money too.
Jackson Murphy
4/5.0
03, Jul 2023
Professional Visit
The person who came was very professional and fixed the leak in my fridge. Only reason it?s not 5 stars is that the service window was too broad.
Andrew Lambert
5/5.0
27, Jun 2023
Dependable and Thorough
I needed help with my stove, which wasn?t heating evenly. I booked Sears Home Services because I?ve used them once before and had a good experience. This time was no different. The tech arrived early, diagnosed the issue accurately, and made sure to check that everything else was functioning properly. He explained the issue clearly and gave me a rundown of how the heating elements work, which I appreciated. He didn?t push for unnecessary repairs or upgrades. Once the work was done, he tested everything and let me check it too before closing the job. The service was neat and efficient, and I was left with a working stove and a better understanding of how to keep it running well. It?s the kind of service that makes you feel like your home is in good hands. I?ll continue to call Sears when something breaks down.
Ava Simmons
5/5.0
21, Jun 2023
Friendly Tech
I liked how courteous and knowledgeable the technician was. He didn?t rush through the work and made sure my stove was safe to use before leaving.
Kennedy Douglas
5/5.0
14, Jun 2023
Exceeded My Expectations
When my washing machine stopped draining mid-cycle, I figured it would be a hassle to deal with. But Sears made it surprisingly painless. Scheduling online was straightforward, and they kept me updated through email and text. The technician showed up within the expected timeframe and immediately got to work. What stood out to me was how well he communicated?he broke things down step-by-step, explained what caused the issue, and told me how to keep it from happening again. He worked efficiently and checked other parts just to make sure there were no additional problems. He even wiped everything down when he was done. I?ve had service people rush through jobs or leave messes before, but this was the complete opposite. Friendly, helpful, and thorough from start to finish. Definitely exceeded my expectations. I?d call Sears again in a heartbeat for any future appliance issues.
Aiden Bennett
4/5.0
08, Jun 2023
Decent Experience
It took a week to get someone out here, but once they came, the service was solid. They fixed my washing machine and showed me how to prevent future issues.
Joshua Ray
5/5.0
01, Jun 2023
Fast Response and Excellent Service
I was worried when my oven completely stopped working just a week before I was supposed to host a family dinner. I called around and couldn?t get anyone else to come on short notice, but Sears Home Services was able to get someone out within two days. The technician who came was kind, knowledgeable, and clearly experienced. He diagnosed the issue within a few minutes and explained it to me in a way I could actually understand. He had the necessary parts and tools with him, so he completed the repair right then and there. No extra charges, no pressure to buy something new. He made sure everything was working before he left and even cleaned the work area. Thanks to him, my dinner plans weren?t ruined, and I felt confident using the oven again. I?m definitely keeping their number saved for any future problems.
Emma Hayes
5/5.0
27, May 2023
Great Work
My dryer stopped heating, and the Sears tech fixed it the same day. He explained everything and was respectful of my home. Felt comfortable with the process.
Zoey Burke
5/5.0
19, May 2023
Reliable and Trustworthy Help
I?ve had a few bad experiences with other repair services in the past, so I was hesitant to try another. Sears Home Services changed my mind completely. The technician was not only on time but also called ahead to let me know when he was about 20 minutes out. He diagnosed the issue with my washer quickly and gave me a clear explanation. He had the needed part with him, which saved me from having to wait for a second appointment. I was impressed by how thorough he was?testing everything multiple times and even tightening a loose connection he noticed nearby that wasn?t part of the original problem. It felt like he genuinely cared about getting everything right, not just rushing to finish the job. He was clean, respectful, and extremely professional. I wouldn?t hesitate to recommend Sears after this visit. My washer has worked like new ever since.
Mason Reed
4/5.0
14, May 2023
Quick and Efficient
The technician fixed my oven fast and cleaned up after. Only minus is the 4-hour arrival window, but they did call ahead. Good job otherwise.
Nicholas Craig
5/5.0
06, May 2023
Great Service From Start to Finish
I had Sears come out to fix my fridge after it suddenly stopped cooling over the weekend. Booking the service online was quick and simple, and I was able to get an appointment for Monday morning. The technician called ahead to confirm and showed up right at the start of the service window. He was professional, courteous, and very knowledgeable. He walked me through what caused the issue and even showed me where it was located and how to check it again in the future. He had the part needed in his van, so no second visit was necessary. The repair was done in under an hour, and he double-checked everything before he left. What I appreciated most was how he respected my home?he wore shoe covers, cleaned up the area, and was just very thoughtful overall. It was a smooth, stress-free repair experience.
Olivia Turner
5/5.0
01, May 2023
Very Satisfied
I had my fridge serviced and everything went smoothly. Technician was polite and wore shoe covers, which I appreciated. Would use them again for other appliances.
Stella Marsh
5/5.0
23, Apr 2023
Honest, Skilled, and Reliable
We had an issue with our dishwasher not draining, and Sears was recommended by a friend. I booked online easily, and the appointment confirmation came through quickly. The technician was early, which was a pleasant surprise, and he introduced himself politely before getting started. He didn?t rush through anything and took time to explain why the drainage issue occurred and how to prevent it. He also checked other parts just to be sure nothing else was about to fail. The repair itself didn?t take long, and he tested everything before wrapping up. I appreciated that he was honest about pricing and gave me a few options to consider instead of jumping straight to a full replacement. There were no surprise fees, no pushy upselling. Just straightforward, skilled work. My dishwasher is back in action, and the whole experience made me trust Sears even more for future home repairs.
Noah Coleman
4/5.0
19, Apr 2023
Smooth Service
Scheduling was easy and the repair guy was friendly. My dishwasher works again. Took a couple of days to get the part but overall a good experience.
Aaron Steele
5/5.0
10, Apr 2023
Smooth, Respectful, and Thorough
I wasn?t sure what to expect when I scheduled my first repair through Sears Home Services, but I was honestly impressed. The technician arrived within the promised time window, was super respectful of my home, and immediately got to work diagnosing the issue with my dryer. He explained what went wrong in simple language and even gave me a few maintenance tips to avoid similar problems in the future. What stood out most was how clean and professional he was?no mess left behind, no loud phone calls, no pressure to replace parts unnecessarily. It felt like he genuinely wanted to help rather than just get the job done and leave. My dryer has been working perfectly ever since, and I feel a lot more confident about using Sears in the future for appliance repairs. This kind of consistent, quality service is rare to find these days.
Madison Brooks
5/5.0
06, Apr 2023
Job Done Right
The tech arrived on time and knew what he was doing. My washer was fixed in under an hour. He explained the issue clearly without trying to upsell anything.
Sears Home Services
Address
United States
Website
searshomeservices.com
Email
Telephone
