Preferredliquor
4.53/5.0
Christine M.
2/5.0
28, Dec 2024
Decent site but expensive shipping
Website was easy to use and selection good, but shipping cost was quite high for a single bottle. I didn?t see any free shipping threshold which made me buy more than I wanted. Delivery was slower than promised but bottle arrived safely. They need to reconsider their shipping fees policy to make it more attractive for smaller orders.
Will B.
5/5.0
24, Dec 2024
Glad I found this site
Ordered Scotch for gift?arrived on time with no damage. Clear pricing and reliable tracking. Clean experience overall.
Priya N.
2/5.0
20, Dec 2024
Nice product but poor communication
I liked the product I ordered but felt frustrated by the poor communication during shipping. I didn?t receive any status updates and had to contact support myself. Delivery took longer than expected and packaging was just okay. They have good spirits but need to be more proactive in keeping customers informed.
Matt T.
5/5.0
16, Dec 2024
Totally satisfied with service
Clear browsing and tracking. Bottle arrived safely. Follow-up after shipping was appreciated. Trust built for future orders.
Priya S.
5/5.0
12, Dec 2024
No issues at all
Fast delivery, correct order, no support needed. Simple navigation, accurate product info. Very reliable experience.
Laura S.
5/5.0
08, Dec 2024
User-friendly and fast
Website is easy to use, bottles arrived quickly with no issues. Clear prices and delivery. Smooth and professional experience.
Kevin R.
5/5.0
04, Dec 2024
Great find for online buyers
Ordered twice?both times easy and safe. Item info was detailed, fair pricing, tracking updates sent. Recommends site.
Alicia V.
5/5.0
30, Nov 2024
Found what I needed, easily
Easily found a rare wine, quick tracking, well-wrapped delivery. Clean and simple site. Trustworthy for gifts and parties.
Chris F.
5/5.0
26, Nov 2024
Secure packaging, fast delivery
Bottle was packed securely and arrived earlier than expected. Smooth checkout, multiple payment options. Reliable service.
Zoe M.
5/5.0
22, Nov 2024
Amazing customer follow-up
Corrected a wrong address quickly. Bottle arrived on time and in great condition. Responsive and caring support.
Hannah D.
5/5.0
18, Nov 2024
Reliable and consistent
Multiple orders?on-time delivery, no errors. Site performance improved. Very dependable service.
Peter Q.
5/5.0
14, Nov 2024
First order went perfect
Ordered bourbon?fast shipping, well-protected. First-time online order went smoothly, no support needed.
Zoe W.
4/5.0
10, Nov 2024
Reliable stock info, slow restock alerts
Liked real-time stock showing on site. I placed order for rum that was low stock. Two days later it went out of stock and I wasn?t notified until I checked manually. A restock email would help. That?s all minor, product and service itself is great. I?ll shop again, but suggest auto alerts.
Juan C.
5/5.0
06, Nov 2024
Great for hard-to-find items
Found specific Japanese whisky, reasonably priced. Fast shipping, perfect condition, no account needed.
Elena H.
5/5.0
02, Nov 2024
Perfect for gifts too
Sent wine as birthday gift?arrived on time, packaging clean. No gift wrap option, but still professional.
Omar F.
5/5.0
29, Oct 2024
Impressive from start to finish
Found rare whiskey, delivery came early, packaging sturdy. No issues. Great overall experience.
Mia W.
4/5.0
25, Oct 2024
Shipping cost is high for small orders
The selection is good and site is easy to use but shipping cost for a single bottle felt quite expensive. I didn?t find any free shipping thresholds or discounts which made the total price higher than I expected. Delivery was fine but I would probably buy more next time to justify shipping fees.
Leo P.
5/5.0
21, Oct 2024
Really happy with my purchase
Ordered Merlot for a gathering?arrived on time, securely packed. Site clean with detailed product info.
Ivy N.
2/5.0
17, Oct 2024
Nice products but slow age verification
I really liked the brands they offered but the age verification process was painfully slow and delayed my shipment. No status updates during the wait. The bottle arrived safely but the long hold-up made me feel unsure about ordering again. They should speed up verification to keep customers happy.
Brian L.
5/5.0
13, Oct 2024
Smooth order process
Rum arrived in perfect condition. Site didn?t lag, order and delivery went fast. Packaging very secure.
Ryan S.
5/5.0
09, Oct 2024
Best pricing and fast shipping
Ordered tequila?delivered in 3 days. Fair pricing, accurate product descriptions, and mobile-friendly site.
Jessica T.
5/5.0
05, Oct 2024
Excellent customer service
Had a checkout address issue; support fixed it quickly. Whiskey arrived fast and well-packaged. Got updates throughout.
Carlos M.
5/5.0
01, Oct 2024
Quick delivery, great packaging
Ordered two wine bottles?arrived quickly and safely. Site was simple to use, and checkout was easy. Received timely email updates.
Nina R.
2/5.0
27, Sep 2024
Good selection but site glitches
While browsing their selection was impressive, I encountered some glitches on the website. It froze when applying coupons and sometimes didn?t add items to cart properly. Checkout was confusing because shipping and tax fees showed late. Shipping was slow but bottle was okay. Site bugs and unclear fees took away from what could have been a smooth experience.
Daniel K.
5/5.0
23, Sep 2024
Best online liquor store so far
Easy to navigate site with great bourbon selection. On-time delivery, neat packaging, and regular tracking updates. No need to contact support.
Sara L.
5/5.0
19, Sep 2024
Fast and smooth experience
Placed an order for gin?arrived a day early, securely packaged. Website was easy to navigate, and the payment process was smooth. A very positive first experience.
Michael J.
2/5.0
15, Sep 2024
Nice bottles but weak customer service
The bottles were nice quality but when I had an issue with delivery, customer service was slow to reply and didn?t fully resolve it. Shipping took longer than expected and tracking wasn?t very informative. I like the products but the service needs a lot of improvement.
Omar S.
4/5.0
11, Sep 2024
Good selection, but site glitches
The liquor selection is pretty good and I found what I needed. But the website had some glitches while adding items to the cart and applying coupons. It froze a few times. Checkout was confusing in terms of taxes and shipping costs. The bottle arrived in perfect condition but overall the site experience made me frustrated. Could be smoother.
Priya G.
2/5.0
07, Sep 2024
Good variety, slow site speed
The website has a good selection but the site was slow and sometimes froze on my browser. It made shopping frustrating. Checkout was okay but slow. Shipping took longer than expected. Bottle arrived safe but they should improve site performance to make buying easier.
Alex B.
2/5.0
03, Sep 2024
Good selection but delayed delivery
Found some rare whiskeys on the site which was great. However, my order took nearly 10 days to arrive, much longer than expected. No proactive emails were sent about delays. Package was intact but I was disappointed by the wait. Website was good but they must work on faster delivery and better communication.
Michael Barnes
3/5.0
30, Aug 2024
Simple ordering but confusing checkout
I was happy with the variety and ease of finding products, but the checkout process confused me. Tax and shipping fees were not clear until the very last step. I almost abandoned my cart because of unexpected costs. Shipping was slower than stated and packaging was just average. They have great selection but need to improve pricing transparency and speed.
Lily Parker
4/5.0
26, Aug 2024
Smooth for first?time buyer
First time buying spirits online. Site guided me well through age?verification and shipping steps. I was nervous but trust built fast. Bottle of bourbon arrived timely and secure. My only issue was not seeing gift?wrap option?wanted to send to friend. They may add that feature soon. Otherwise a very smooth and encouraging first experience.
Jacob Coleman
3/5.0
22, Aug 2024
Good variety but lack of shipping updates
Their product range is quite good and prices are reasonable. However, I found the lack of regular shipping updates frustrating. Tracking only updated once and I had to guess when my order would arrive. It came eventually and the bottle was fine, but I prefer a seller who keeps me informed at every step. It would make a big difference in customer confidence.
Zoe Foster
3/5.0
18, Aug 2024
Nice product but poor packaging
I liked the bottle I ordered but packaging was disappointing. The outer box was dented and didn?t feel secure enough. Thankfully the bottle wasn?t damaged but it could have been. Shipping was slower than expected and customer support was hard to reach. The site is easy to use but they really need to improve on packaging and delivery speed to avoid problems.
Daniel Bailey
3/5.0
14, Aug 2024
Good prices but poor customer service
The prices were competitive and I found some bottles not available elsewhere. However, I ran into issues with customer service who was slow to respond and didn?t fully solve my concerns. Shipping took longer than promised and packaging was average. I liked the site layout but experience was frustrating. Hopefully, they can improve support and delivery speed to match their good product selection.
Grace Sanders
2/5.0
10, Aug 2024
Nice selection but slow and confusing
I really liked their variety of spirits and the website was easy to browse. However, the checkout was confusing and took longer than expected. Shipping took almost a week and tracking updates were missing most of the time. The bottle arrived okay but I felt overall service was lacking. They have potential but need to work on delivery and communication to improve the buying experience.
Alexander Martinez
4/5.0
06, Aug 2024
No gift wrap option available
I wanted to order a bottle as a gift but the site doesn?t offer any gift wrapping or personalized notes. The bottle arrived safely but packaging was plain. It felt like a missed opportunity to make gifting easier and more special. The site is otherwise good but this option would really improve the overall experience.
Emily Long
4/5.0
02, Aug 2024
Support wasn?t very helpful
I had an issue with my order and tried to contact support. They replied but with very basic answers and didn?t really solve my problem at first. Took multiple emails back and forth. The product and shipping were fine but the support experience wasn?t great and left me a bit frustrated.
Benjamin Jenkins
2/5.0
29, Jul 2024
Nice site but customer care lacking
Website was clear and product info helpful. Unfortunately, I had an issue with my order and customer care took a long time to respond and didn?t really fix it properly. Shipping was okay but the slow support made the experience frustrating. They need to improve how they handle customers? concerns to build trust.
Mia Watson
4/5.0
25, Jul 2024
Age verification was slow
The age verification process took longer than I expected?about 2 days. It delayed my order shipment which was disappointing since I needed the liquor for an event. The site was otherwise fine and bottle arrived in good condition. But I wish they would speed up the verification process to avoid such delays.
William Thompson
4/5.0
21, Jul 2024
Store & online sync was good
Checked stock in-store before buying online. Inventory matched website listing for a rare rum. Picked up online order same day. Then ordered a whiskey online and got it delivered next day. Syncing between store pick-up and shipping was impressive. My only caveat: store pickup doesn?t waive shipping cost as I hoped?makes me hesitating pickup next time.
Sophia Perez
5/5.0
17, Jul 2024
Reliable service, UI needs improvement
This was my second online purchase. Site is reliable but I noticed filter results sometimes repeat or don?t refresh properly. I manually refreshed page to fix it. Order and age check were fine, shipping quick, bottle undamaged. Support in chat was responsive. Site experience kept me waiting a bit, but service and product quality was solid overall.
Mason Bennett
5/5.0
13, Jul 2024
Unique beer selection, higher cold?pack cost
Loved finding small?batch craft beers on their site. Option to add cold?pack was great in summer but the extra cost was steeper than I expected. Still, beer arrived good temp and tasted fresh. Packaging thoughtfully insulated. Website gave clear instructions but price transparency on cold?pack could improve. Overall loved selections and delivery was smooth.
Ava Morris
5/5.0
09, Jul 2024
Good return policy, shipping slight delay
I ordered red wine for a dinner party, liked that they have 30?day return on damaged goods. The package arrived a day late, but they informed me by email. Bottle was perfect condition. Their site was clear about insurance and age check. Chat support answered my tax question politely. All in all satisfied, though faster shipping would?ve been better for event day.
Ethan Rivera
5/5.0
05, Jul 2024
Informative site, could add tasting notes
Browsing spirits was easy with filters by region and type. But I noticed some bottles lack tasting notes or distillery info, so I googled those later. Age verification was smooth, shipping cost upfront. Package arrived on schedule, bottle intact. I reached out to chat about regional origin and got quick answer. I?d give 5 stars if tasting details included, but still very positive buying experience.
Olivia Brooks
4/5.0
01, Jul 2024
Decent product but slow delivery
I ordered some bourbon and while the bottle was good quality, delivery took longer than expected. The tracking info wasn?t updated regularly which made me a bit anxious. Packaging was okay but could?ve been better. The website was easy to navigate but lacked some important details on shipping timelines. Overall, product was fine but I?d hope for faster delivery next time.
James Mitchell
5/5.0
27, Jun 2024
Friendly store staff, checkout glitch
I visited their Santee location after ordering online. Store staff were knowledgeable?gave great tips on craft beers and bourbons. Later tried checkout online again, but coupon code didn?t apply due to a glitch. Contacted support, they fixed it within a day. Bottle arrived safely, taste good. Site glitch was minor but worth a star deduction?support made up for it. The experience was warm and transparent.
Charles Brown
4/5.0
23, Jun 2024
Delivery delays and missing notifications
My order was delayed by a few days and I didn?t receive any proactive notifications about the delay. I had to check tracking manually multiple times. The bottle arrived safe but the lack of communication was annoying. The site is easy to use but the customer experience could be better with clearer updates.
Lily King
5/5.0
19, Jun 2024
Fast delivery, minor shipping fee
Ordered a craft gin and shipping was fast?arrived the day after dispatch. Site clearly showed fees, but shipping felt slightly high for a single bottle. Bottle arrived safe with proper padding. They offer insurance which I appreciated but didn?t use. Chat support was helpful when I asked about return policy though I didn?t need it. Good experience though next time I?ll hope for lower shipping or free threshold.
Emma Young
5/5.0
15, Jun 2024
Great variety, slight UI lag
I love their whiskey selection, includes rare bourbons and imported Scotch I don?t see elsewhere. Browsed on mobile and desktop, but mobile version lagged a couple times. Still, added bottle, went through age verification easily. Delivery arrived in predicted time and bottle intact. Support answered my verification query within a few hours. Good overall, but hope they improve site speed on phones.
Eli Robinson
5/5.0
11, Jun 2024
Nice online service, packing okay
I ordered a bottle of single malt Scotch from their website. Site was easy to browse, with good filters. Checkout quick and transparent. Shipment arrived in about three days and bottle was intact. Packaging was okay but box a bit crushed on one corner. Customer chat replied quickly when I asked about temperature control. Overall a pleasant experience?the product and price were good?just wish packaging was a tad more robust.
Ryan Green
5/5.0
07, Jun 2024
Fast return support, lacking loyalty perks
Returned a corked wine with no hassle. Support helped return quickly and refund came fast. However I noticed no loyalty points or rewards for repeat buy. Would love loyalty perks next time.
Amelia Walker
5/5.0
03, Jun 2024
Nice site visuals, slow filter tools
Site looked nice and images were good. But filter buttons were sluggish and loaded slowly, took extra seconds. Once filter applied, choices were accurate. Bought tequila happily though.
John Garcia
4/5.0
30, May 2024
Helpful chat, felt scripted
I asked chat about flavor profile for an IPA and they gave standard info. Felt polite but a bit scripted, lacked depth. They solved my query, so that?s positive. Order shipped fast and beer arrived fine. Site was easy to use but more personal chat responses would improve feel. Overall happy with product and delivery though.
Gabriel Lee
5/5.0
26, May 2024
Transparency in fees, minor stock delay
Fees and tax shown clearly at checkout. However the whiskey I wanted was ?awaiting stock? and delayed shipping. They emailed but took a few days. Bottle arrived fine once shipped. Good transparency, just small stock delays.
Samantha Brown
5/5.0
22, May 2024
Nice craft beer range, cold?pack optional only
Loved craft beer options. But I couldn?t add cold?pack to my order?maybe out. Result came warm but still ok. Wish they?d make cold?pack default in summer months.
Owen Anderson
5/5.0
18, May 2024
Clear shipping zones, late weekend delivery
They show shipping zones clearly for my state. But weekend delivery took longer than expected. Monday arrived, which was fine but I expected Sat. Packaging fine, site and support helpful.
Benjamin Mitchell
4/5.0
14, May 2024
Customer support needs improvement
I contacted customer support about an order issue but got slow and generic replies. It took a couple days to get a response and the issue wasn?t fully resolved in the first go. The ordering process was fine and the product arrived safely but support could be more helpful and quicker. That part left me less confident about using them again soon.
Addison Harris
5/5.0
10, May 2024
Good return policy, shipping wait
I appreciated they accept returns if bottle damaged. I didn?t need it but it felt reassuring. Delivery took extra day though?that pushed it from 5 stars, but overall service nice and bottle fine.
Noah Williams
5/5.0
06, May 2024
Friendly online chat, site small lag
Chat rep helped me choose cask strength whiskey. Very polite. Site did lag a bit when switching filters. Bottle arrived perfectly. Easy service but could improve front?end performance.
Isaac Perez
5/5.0
02, May 2024
Reliable delivery, no gift wrap
Ordered as a gift but there was no gift?wrap option on site. Bottle came in plain box. Still arrived safely though. Would be nice if they offered gift presentation services.
Sarah Martin
4/5.0
28, Apr 2024
Packaging could be better
My wine bottle arrived with minor scratches on the label and the box was slightly damaged. Luckily the wine itself was fine but it looked less professional. I think packaging could be improved to better protect fragile bottles. The ordering and shipping were standard but I expected a bit more care with presentation.
Olivia Thompson
4/5.0
24, Apr 2024
Fast response, packaging edge damage
Bought premium tequila. Packaging was sturdy but box had a dent on one side. Bottle was safe and undamaged thankfully. I messaged support, they replied quickly to apologise and offered coupon next time. Didn?t use it but appreciated gesture. Delivery was fast and product authentic. Packaging detail deduction only.
Jack Turner
5/5.0
20, Apr 2024
Solid customer support, could personalize
Support was polite but sounded scripted, could be more personal. They fixed my address error well. Bottle delivered with no problem. Just a bit more natural tone in chat would stand out.
Emily Martinez
4/5.0
16, Apr 2024
Clear pricing, minor tax confusion
Site shows item cost, shipping, and tax upfront which I appreciated. But tax occasionally seemed slightly off from calculator. I asked support, they explained state rules and corrected final amount. Bottle arrived safe, customer care was helpful. Everything else was smooth, but that minor hiccup on tax made me pause briefly before checkout.
Lily White
5/5.0
12, Apr 2024
Good product info, missing tasting notes
For a fancy tequila, site gave basic info but lacked tasting notes. I had to search elsewhere. Images and region info were helpful but more detail would help me choose better. Still a good buy once I picked it.
Mason Allen
5/5.0
08, Apr 2024
Reliable orders, could improve mobile site
Order via mobile phone. Everything worked but images took time to load. Price and checkout were fine. Bottle arrived just like picture. Smooth but mobile site speed needs better optimization.
Victoria Garcia
5/5.0
04, Apr 2024
Nice staff in store, shipping cost unclear
Stopped by store to compare bottles, staff knowledgeable. Picked one online later, but shipping cost wasn?t clear until checkout stage. Could?ve used earlier disclosure. Still good purchase, just better clarity would help.
Emily Lee
5/5.0
31, Mar 2024
Strong online deals, not flashy
Heard about price?match deals too. Got a nice deal online but no banner or highlight, I stumbled on it. Good save, but wish they made deals more visible. Overall cool pricing and straightforward site.
Dylan Moore
5/5.0
27, Mar 2024
Good for rare spirits, minimal stock note missing
They had a rare single malt I wanted. Stock disappeared quickly and I was warned but didn?t get notification once back in. Ordered later and got it in. A simple back?in?stock alert would help shoppers like me.
Hannah Evans
5/5.0
23, Mar 2024
Age?verify smooth, delay alert missing
Age check went fine. But I didn?t get email when shipped?had to manually track. Would?ve liked better alerts. It still reached in time; bottle intact. Next time I hope they add notification email.
Aiden Young
4/5.0
19, Mar 2024
Decent app experience, slow filters
On app, site layout is clean, but filter tool runs slow to load results. Took a few seconds to apply filters. Otherwise good. Checkout worked fine, shipping cost clear. Order arrived in good condition. Staff helped me choose via chat which was cool. If app filters faster, I?d give full 5 stars.
Henry Carter
5/5.0
15, Mar 2024
Solid experience, wish for local pickup rates
Bought rum online even though I?m near Santee store. Would?ve liked cheaper rate for local pickup. Shipping same as delivery which felt odd. Bottle came safe and tracking was clear. I'd prefer discounted pickup option.
Grace Lewis
5/5.0
11, Mar 2024
Helpful chat, packaging firm
I asked via chat about spirit proof levels and they answered quickly. Packaging was firm but box was bent on corner. Bottle ok, but outer presentation could be neater. No big deal, but keep an eye on packaging boxes.
Emily Thomas
5/5.0
07, Mar 2024
Great wine range, shipping cost high
They stock great wine brands. Loved the options. But shipping cost seemed pricey for lighter order. Felt a bit too much. Bottle arrived with no issues. Better if they offered cheaper terms for small orders.
Matthew Harris
5/5.0
03, Mar 2024
Nice beer cave store, checkout lag
Visited Santee location?s beer cave?impressive selection. But caught a lag during online payment process. It hung for a minute before confirming. Result was still good, bottle arrived fine. Good experience with selection and store vibe, but site speed needs work.
Audrey Williams
5/5.0
28, Feb 2024
Good pricing, minor checkout glitch
Prices seemed fair compared to local stores. Only thing, I had error on coupon code during checkout?but support fixed it quickly. Finally paid the right price. Bottle arrived safe and on time. Good overall, but site glitches pulled one star down.
Lucas Brown
4/5.0
24, Feb 2024
Good variety, could add reviews
Liked selection of imported wines. Would?ve liked user reviews or star ratings next to items. I rely on other customers a lot. Other info was detailed like region and ABV. Age?verification fast and shipping smooth. Package arrived intact. A small suggestion: allow star?rating or review section on product pages. It?ll help repeat buyers like me.
Sophie Clark
5/5.0
20, Feb 2024
Reliable service, needs better FAQ
Everything went smooth for my whiskey order, except their FAQ page didn?t cover waived fees for bigger orders. Had to chat with support. Once clarified, shipping was fast and bottle was fine. Their customer support helped well, but clearer site info would be nice.
Caleb Mitchell
5/5.0
16, Feb 2024
Fast shipping, improved in?store sync
Site shows real stock availability from Santee store, which is cool. Ordered and picked up same day, no waiting. Delivery update a bit slow on site but store pickup was quick. Packaging is fine. Good blend of online+store experience.
Isabella Scott
5/5.0
12, Feb 2024
Impressive craft beer picks, small charge
Nice variety of craft beers, even some seasonal ones. Paid extra for cold pack which was fair. But shipping cost a bit higher than I'd hoped. That's the only thing keeping it from 5 stars. Loved the taste and packing.
Owen Green
5/5.0
08, Feb 2024
Decent customer service, could improve follow?up
Had a question about tax in my state. Support responded within a few hours but didn?t follow?up after order shipped. I appreciate the info though. Bottle came safe and on time. A bit more proactive communication would improve experience.
Benjamin Walker
5/5.0
04, Feb 2024
Nice whiskey variety, verification slow
Loved their bourbon collection?found a limited release I couldn?t get elsewhere. Age verification process took longer than I expected?24 hours. Once cleared, shipping was fast. Site messaging says it?s quick but sometimes delays happen. That minor hold?up kept me from giving 5 stars.
Charlotte Evans
3/5.0
31, Jan 2024
Decent product but long delivery wait
Their liquor selection is nice and I found exactly what I wanted. But delivery took over a week, much longer than estimated. The bottle came in good condition but waiting so long was disappointing. Tracking info was scarce and I felt a bit left in the dark. The website is clean but lack of communication during shipping really hurt the experience. Needs improvements on order updates.
Emma Robinson
5/5.0
27, Jan 2024
Good for wine lovers, late courier
Ordered red wine which I needed for dinner. Packaging was solid, wine intact, but courier showed up late evening, a bit inconvenient. They did inform via tracking, appreciated that. Their site makes choosing wines fun, but more reliable delivery times would help.
James Johnson
5/5.0
23, Jan 2024
Great online store, small website issue
Mostly liked shopping experience. Site kinda lagged when adding items to cart ? had to refresh. But checkout was easy and shipping cost was upfront. The vodka bottle arrived intact. So I?d say no major issues, but site performance during busy browsing could improve.
Lily Davis
5/5.0
19, Jan 2024
Helpful staff, minor hiccup
Bought craft beer mix. Chat rep answered questions well about cold?pack shipping. One bottle was a little warm, but they offered discount on my next order. Packaging was sufficient, though could use better temperature control for summer orders. Staff polite, site clean and easy to use.
Noah Thomas
3/5.0
15, Jan 2024
Easy site but shipping issues
I found the website easy to use and had no trouble ordering. Product range is impressive. Unfortunately, the shipping took almost double the time they promised. No one contacted me to explain the delay. The bottle was fine but I was left wondering what was going on. Better communication and faster delivery would improve their service significantly.
Ezra Turner
5/5.0
11, Jan 2024
Wide selection, slight delay
Loved their gin selection, found something rare. However delivery was delayed a day over the estimate. They apologized in email but I had to wait more than expected. Bottle was in perfect shape though. Customer support seemed helpful. I'd return, but hoping they tighten delivery timing.
Sophia Walker
5/5.0
07, Jan 2024
Good delivery but packaging tight
Ordered a bourbon bottle and it arrived in decent time, though the padding was a bit tight. No damage, but I felt it could use more cushioning. Site navigation was fine, their tracking emails helpful. A small upgrade in packing would make it perfect. Overall, happy with my purchase and would return.
Jacob Martin
5/5.0
03, Jan 2024
Attentive customer care process
I got an email to verify my age docs after ordering?a bit annoying but helpful. Once approved, shipping was quick. Package arrived intact and bottle was as described. Felt like they took care so that nothing goes wrong. That attention is what earns trust in online liquor shopping.
Mila Adams
5/5.0
30, Dec 2023
Well curated beer section
I like RTDs and craft beer selection they have. Filter lets me find what I want. Bought a pack mix, arrived nice and cold in insulated box. Flavor was fresh just like from store. Really good way to try new brews from different breweries.
Luke Mitchell
5/5.0
26, Dec 2023
Seamless checkout process
All costs and delivery estimates were visible before I clicked buy. Payment had secure seal and age?verification note. Easy steps and no hiccups. Order processed fast and bottle arrived next day. I felt confident throughout which is rare.
Leah Carter
5/5.0
22, Dec 2023
CA delivery made seamless
I live in California and was unsure about shipping. Website automatically added required state docs and tax. Process guided me smoothly. Courier delivered in promised window, no delays. Very relieved it worked that effortless for CA resident.
Oliver Jackson
5/5.0
18, Dec 2023
Smart recommendations online
The ?related items? section helps me discover spirits I didn?t know. It recommended single malt after I looked at bourbon, and I really enjoyed trying it. That little nudge made me explore more. Helpful without pushing too much. Package arrived quickly with no damage.
Samuel Moore
5/5.0
14, Dec 2023
To-the-point pricing
I saw a price match guarantee in store and online prices matched. Checked regulations for my state then ordered. Everything went smooth, payment clear, delivery happened within stated window. Bottle arrived good shape. No fuss, no hidden fees.
Scarlett Turner
5/5.0
10, Dec 2023
Unique beer picks
I found a hazy IPA from a local brewer that I love, and they stocked it. Delivery packaging included ice packs for beer, and it arrived just right temperature. Tasted fresh. Nice to see smaller breweries featured. Makes ordering feels more special.
Nathan Scott
5/5.0
06, Dec 2023
Quick online responses
Used online chat to ask about bourbon distillery region. Rep was helpful and even sent a link to blog info. Felt like they knew their stuff. Checkout was smooth and shipping was punctual. Good knowledge makes difference and I appreciated extra effort.
Maya Thompson
5/5.0
02, Dec 2023
Perfect for holiday season
Made a holiday order and they offered gift wrapping option. Bottle came lovely and on schedule before the party. Packaging looked thoughtful and they included a small care note. It felt personal, not generic. My guests complimented it. Really pleased with the effort.
Jack Anderson
5/5.0
28, Nov 2023
Clear return and insurance options
I liked seeing insurance checkbox during checkout. Bought it and felt safe. Even though nothing went wrong, I liked knowing I could claim if needed. The return policy was easy to find on site and no hidden punishments. Confidence in buying here grew fast.
Abigail Martinez
4/5.0
24, Nov 2023
Great support, checkout hiccup
When checkout stalled on submitting payment, support chat picked it and helped me reload payment page. Solved in minutes. Bottle arrived next day. Appreciate fast support. Wish site would catch those errors before submission. Still happy with outcome and support response.
John Evans
5/5.0
20, Nov 2023
Responsive to special shipping needs
I ordered bourbon in summertime and worried about heat. Support suggested delaying shipment until cooler. That was thoughtful. When it shipped later, bottle was fine and no spoilage, they tracked dispatch timing well. Felt they cared more than average retailer.
Isla Green
2/5.0
16, Nov 2023
Good selection, late delivery
They have a really good variety of spirits but my order arrived almost a week late. No notification was sent explaining the delay. Tracking was not helpful. The bottle was fine but the wait was frustrating. Customer service replied but didn?t offer any solution. I?d consider ordering again if they fix delivery timing.
Henry Harris
5/5.0
12, Nov 2023
Great in?person vibe
Visited the Santee location after reading about their beer cave. It did not disappoint?nice display and cold storage. Staff helped me pick out a tasting flight to go. Then I ordered extras online with ease. Seamless experience between store and website. Highly appreciated that consistency.
Charlotte White
2/5.0
08, Nov 2023
Great prices, slow shipping
Prices on their site are competitive and that?s what attracted me. But shipping was very slow compared to what they promised. Tracking info was minimal and I was left unsure when to expect delivery. The bottle arrived okay but the wait was too long. I hope they fix their logistics to match their product pricing.
Gabriel Wilson
5/5.0
04, Nov 2023
Supportive and caring staff
I emailed about a particular bourbon that was out of stock online. They responded in few hours, offered notify me soon as it?s back. Two days later I got email and bought it before it went again. Customer care with that attention is rare. Made me feel they actually watch inventory and care about customers.
Elizabeth Harris
5/5.0
31, Oct 2023
Good for first?time online buyers
I?m new to buying alcohol online, and this site was understandable. Age?verification was clear, help pop?ups guided me. Shipping cost was shown before checkout, no surprises. Bottles were tracked and arrive securely. Felt trustable. I was nervous at start but it ended up being smooth and reassuring.
Samuel Clark
5/5.0
27, Oct 2023
Sophisticated selections
Site carries some premium labels I don?t usually see. They show tasting notes and regions which helped me pick. Very educational experience. Packaging protected bottle thoroughly. Delivery in two days only, faster than similar retailers. Felt like I bought from a store that knows its products. Ideal for someone seeking something special.
Audrey Lee
5/5.0
23, Oct 2023
Nice store side experience too
I live close to Santee store so browsed bottles there in person. Their beer fridge looked well-stocked and staff were friendly. I ended buying online later because I saw availability online first. Good sync between site and store. No awkward waits, and pick-up was fast. Nice to have both options.
Ryan Robinson
5/5.0
19, Oct 2023
Detailed tracking that helps
Tracking emails were detailed?they explain when items left warehouse, expected delivery window. Helpful so I could choose when to meet courier. Bottle arrived safe and early morning. Packaging wasn?t overdone but effective. Felt good knowing exactly when it?ll arrive. Really appreciate that clarity in an online liquor buy.
Chloe Brown
5/5.0
15, Oct 2023
Great for gifting
Ordering gift bottles here is easy?the packaging is neat and they?ll hold off delivery until a date you specify. I did that for mom?s anniversary and they checked with me before shipping. Arrived exactly on date, looked nice, and she was excited. I felt confident and relieved. Good experience all round.
Jack Morris
5/5.0
11, Oct 2023
Very customer?centric policies
Love that they promise 30?day returns for damaged goods. I didn?t need it but it made me feel better ordering. The initial shipping email showed date and courier info. Bottles even had plastic seals intact. Love the firm but fair policies; they make shopping less stressful. Customer support answered my shy questions without sounding robotic.
Emily Sanchez
5/5.0
07, Oct 2023
Reliable service for wine orders
I ordered two bottles of red wine for dinner party. They were careful about shipping temperature and bottle arrived intact. The site mentioned insurance option, which I opted for?it gave peace of mind. Delivery arrived earlier than predicted, and everything was perfect. I?d feel comfortable ordering more wines here for special events.
Alexander Ramirez
5/5.0
03, Oct 2023
Fast reply from online chat
I used their chat feature to ask about bottle size and got reply within minutes. Chat rep was polite and gave me suggestions I hadn?t thought of. That helped me pick a great bottle of scotch. Order went through smooth and delivery was next day. Packaging was solid. Felt personal interaction, not just machines. Really liked that.
Madison Walker
5/5.0
29, Sep 2023
Transparent pricing and no hidden fees
I appreciate how they show state taxes and shipping costs upfront. Being in CA, I needed clarity and they delivered that. No sneaky charges at checkout. Payment felt safe and delivery ETA was reasonable. Bottle came well?protected without extra packaging waste. Simple, honest service. Wish more places were like this.
Benjamin Perez
5/5.0
25, Sep 2023
Impressive craft beer section
Browsing for craft beers, I found they stock variety from small breweries I love. Ordered a mixed 12-pack and it arrived cold and in perfect shape thanks to insulated packaging. I could track every step of delivery. Drink selection was creative and site makes it easy to explore. Delivery timing was precise. Really good find for beer lovers.
Sophia Carter
5/5.0
21, Sep 2023
Smooth return after a minor issue
My whiskey bottle arrived with a tiny scuff on the label?I thought it?d annoy me but customer support handled it professionally. They guided me on return steps and refund showed up in a few days. I appreciated that, no fuss. They also followed up to make sure the replacement had been confirmed. Shows they care about customer experience.
Liam Davis
5/5.0
17, Sep 2023
Excellent selection and clear checkout
Site experience was smooth?I could filter by spirit type, region, price. Found some imported rum I?ve never seen. Price was fair and shipping cost was shown right away so no surprises. They had an age?verification step but it went fast. Delivery came on day promised. Bottle arrived well taped and in condition just like picture. Will shop again for sure.
Mia King
5/5.0
13, Sep 2023
Birthday gift arrived in one piece
Bought a rare tequila for my dad?s birthday. I was nervous about shipping but they packed it well and it came safe. Even came with a note about proper storage during transit. Dad loved the packaging and taste. Delivery was early, which was perfect. Felt they cared about details. I?d trust them for future gifts without worrying.
Ella Williams
5/5.0
09, Sep 2023
Great experience with store pickup
Chose store?pickup at their Santee location and it was easy. Walked in, they had order ready, staff recognized me from online chat. They showed me a few other bottles I might like, very considerate suggestions. I?m no expert, but staff made me feel informed, not pressured. Purchase completed quickly and I left feeling confident in what I bought.
Caleb Nelson
4/5.0
05, Sep 2023
Website filters slow and buggy
While browsing for craft beers, I noticed the site filters were slow and sometimes didn?t update correctly. Had to reload the page a couple times. It made the shopping experience less enjoyable. The bottle arrived safely but overall the technical issues on the site brought my rating down.
Charlotte Adams
5/5.0
01, Sep 2023
Helpful staff and quick shipping
I messaged support late night about state shipping rules, they responded next morning and clarified all. Ordering became stress?free. Package shipped same day, arrived in 3 days. Each bottle was in perfect condition, no leaks or cracks. The site was intuitive, search filters worked well, pricing was transparent. Liked the mix of domestic and imported labels. Probably gonna tell some friends.
Owen Evans
4/5.0
28, Aug 2023
Good packaging, outer box torn
Ordered multiple craft beers. They wrapped bottles well inside, but outer box looked torn. Bottles were unharmed thankfully. I messaged support, they responded quickly and asked feedback. Delivery fine though. Just keep an eye on courier handling. Offer open box closer to reduce mishandling.
Lily Mitchell
5/5.0
24, Aug 2023
Great variety & fast delivery
I ordered a special gin for my birthday, and they had it stocked. Checkout was smooth, didn?t hesitate at the payment page. Shipping updates were timely and it arrived just before my party. Bottle arrived intact and chilled enough for immediate use. They even cared to wrap it with extra bubble wrap. That little care means a lot. Impressed with their service.
Elijah Perez
5/5.0
20, Aug 2023
Solid online ordering experience
I was surprised how easy the site was to use. They had a wide range of whiskey and the price was fair. Got emails and a tracking link, and delivery arrived in good time. Packaging was sturdy, bottle untouched. I had a small question about age?verification but customer support answered in friendly way. Very happy overall, will probably order again soon.
James Green
5/5.0
16, Aug 2023
Great customer follow?up
Support emailed me about verification for my order. Felt they took care not to mess up. Good process.
Scarlett Young
5/5.0
12, Aug 2023
They really know beer
Store selection is impressive?so many RTDs and craft beers. Staff recommended a couple winners.
William Allen
4/5.0
08, Aug 2023
Informative product pages, slow load times
Product pages have good detail?country, distillery, age, ABV. I learned a lot but pages took extra seconds to load images. Still readable and checkout worked. Delivery next day, bottle intact. Love detail; just suggest speed optimization for images.
Grace Carter
5/5.0
04, Aug 2023
Smooth payment experience
Checkout worked fine, all info upfront. No glitches. Shipment came faithful next day.
Noah Hall
5/5.0
31, Jul 2023
California delivery made easy
Delivery allowed in CA, I live SF and got it fine. Packed well.
Emma Lewis
5/5.0
27, Jul 2023
Knowledgeable staff in store
The brothers knew about every whiskey I asked. Helped me choose rare bottle. Felt well looked after.
Jackson White
5/5.0
23, Jul 2023
Price match was good
They price match in store with online price. Saved me a few bucks. Smart service.
Mia Miller
5/5.0
19, Jul 2023
Beer cave impressed me
Reading about beer cave in Santee store made me stop by. Really neat cold setup and selection.
Ethan King
5/5.0
15, Jul 2023
Friendly online chat
Used their chat?rep replied fast and friendly. Helped pick best bourbon. Good service.
Isabella Hill
3/5.0
11, Jul 2023
Good selection but slow age verification
The spirit selection was great and prices were okay. My only issue was with the age verification process, which took over 48 hours and delayed my order. They didn?t give any status updates during that time. Once verified, shipment was quick and bottle safe. The delay was frustrating though and I hope they improve this process in the future to keep customers happy.
Lucas Scott
5/5.0
07, Jul 2023
Good for gift seasons
Ordered gift bottle; they followed holiday shipping warnings. Arrived fine even in warm weather.
Jackson Garcia
5/5.0
03, Jul 2023
Transparent return rules
Return terms are clear?no hiding fees, restocking cost detailed. Makes me trust ordering.
Ava Garcia
5/5.0
29, Jun 2023
Caring customer focus
Reached out about heat?sensitive shipment; they explained storage options. Felt they really cared.
Harper Anderson
5/5.0
25, Jun 2023
Great local store visit
They had new fridges in store full of craft beers. Made shopping easy and fun.
Mason Wright
4/5.0
21, Jun 2023
Unique spirits, shipping fee steep for wine
I ordered a nice bottle of Rioja. Wine selection nice, but shipping cost higher than I thought for a glass bottle. Still safe delivery though. I liked the selection and info provided. Maybe add tiered shipping rates for single wine orders. Otherwise experience was good.
Liam Johnson
5/5.0
17, Jun 2023
Prompt shipping info
Got email timing and tracking info right away. Good peace?of?mind ordering.
Ella Thompson
5/5.0
13, Jun 2023
No surprises at checkout
Taxes and shipping clearly shown before payment. No extra fees later, very transparent.
Aiden Harris
5/5.0
09, Jun 2023
Nice variety in store
Stopped by Santee store?so many whiskeys and bourbons. Staff was knowledgeable and friendly.
Olivia Smith
5/5.0
05, Jun 2023
Livraison rapide
Ordered rum, it arrived faster than local store pickup. Pretty good price too.
Amelia Clark
5/5.0
01, Jun 2023
Support responded quick
Email sent about corked wine?they replied within 24 hours and helped arrange return. Very reassuring process.
Oliver G.
5/5.0
28, May 2023
Wine shipped carefully
Bought red wine, packaging felt sturdy. Came in perfect shape. Understood the shipping insurance they offer too.
Lucas Brown
5/5.0
24, May 2023
Age check was smooth
Had to upload ID?bit annoying but they were polite and fast. After that shipping happened quick.
Sophie Phillips
5/5.0
20, May 2023
Easy online browsing
Site layout is simple to filter gin and vodka. Found what I wanted quickly, order came in two days.
Wyatt Walker
5/5.0
16, May 2023
Store visit was nice too
Visited their Santee store?friendly brothers knew all about craft beer. Place was clean, good vibe.
Abigail Green
2/5.0
12, May 2023
Good prices but confusing fees
Product prices were attractive but final checkout had some confusing fees added late in the process. It wasn?t clear how much tax or shipping would be until last minute. Shipping was also slower than stated. The bottle was fine but this confusing pricing experience needs to be fixed.
Olivia Hill
5/5.0
08, May 2023
Helpful return policy
Looked up shipping/return rules?30 days damage policy makes me feel safe. I had corked wine and they fixed quickly.
Sophie Phillips
5/5.0
04, May 2023
Super fast delivery
Order shipped next day per site info. It came even faster than expected. Bottle well cushioned. Happy customer.
Wyatt Walker
5/5.0
30, Apr 2023
Free shipping win
I had a leak issue but they credited me for shipping. Replacement came fast and no extra cost. Appreciate that.
Abigail Green
5/5.0
26, Apr 2023
Amazing whiskey variety
Their whiskey selection is killer. Found Basil Hayden and Angel's Envy easily on site. Shipping was timely, bottle perfect condition.
Olivia Hill
5/5.0
22, Apr 2023
Gift arrived safe
Bought bottle for friend, nicely packed and delivered. Friend texted me?everything arrived intact. Nice job.
Mia Cooper
5/5.0
18, Apr 2023
Friendly helpful staff
Called to ask if they deliver to CA area?rep was super helpful. Order shipped next day and got it in 3 days. Very pleasant.
Caleb Turner
5/5.0
14, Apr 2023
Easy purchase, no hassle
Site was easy, age?verified quick. Placed order, arrived without any break. Customer support even followed up. Good experience.
Natalie Evans
2/5.0
10, Apr 2023
Wide range but no gift options
The liquor variety is great, with some interesting brands. I ordered a gift but found no gift wrapping or personalized notes option, which was disappointing. Packaging was plain and felt impersonal. Shipping was also delayed a bit. I think adding gift options would really help for special occasions.
James Allen
5/5.0
06, Apr 2023
Great craft beer find
Was browsing for craft beer and loved what they had. Found a rare IPA, shipping was fast and it arrived cold. Pretty happy.
Emma Reed
5/5.0
02, Apr 2023
Quick online service
Ordered Don Julio online, got tracking next day and bottle arrived safe. Pricing was decent. Had to tidy up address once, but they helped quickly. Nice service overall.
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