Phoenix Energy One, LLC
2.75/5.0
Logan Bhatt
3/5.0
11, Aug 2025
Average but Satisfactory
Service quality is decent, though nothing exceptional. The rates are competitive but not the cheapest available. Customer service was polite, but sometimes slow to respond. Still, it meets expectations for a typical energy company.
Scott Nkosi
3/5.0
02, Aug 2025
Satisfactory Service
Service meets expectations but could improve response times. Billing is accurate, and support is polite though sometimes slow.
Rowan Schmidt
3/5.0
21, Jul 2025
Average Service
The service meets basic needs. No surprises in billing but no extras either. Customer support could be faster but is polite and professional.
Sa M.
2/5.0
08, Jul 2025
Errors in Billing
Errors in billing require multiple calls to fix. Each time, it takes several days to correct. This is frustrating and time-consuming for customers.
Mason Malik
5/5.0
22, Jun 2025
Responsive Team
Any questions were answered promptly by the support team. The service has been reliable without any interruptions. Transparent billing and fair pricing add to the positive experience. I?m glad I chose Phoenix Energy One.
Adriana Costa
2/5.0
10, Jun 2025
Delayed Responses
Customer support frequently delays replies, causing unnecessary waiting. This slow pace affects problem resolution and trust in the company. Service itself is fine, but the communication aspect needs serious improvement to prevent customer frustration.
Elise W.
2/5.0
20, May 2025
Unclear Billing
Charges on the bill are sometimes unclear, requiring extra time to understand. Communication could be improved.
Selena Baker
3/5.0
09, May 2025
Basic but Reliable
Service works as expected with no surprises. Customer support is friendly but sometimes slow. Rates are reasonable for what is offered.
Angelina Antoniou
2/5.0
22, Apr 2025
Lack of Timely Support
It takes too long to get help when needed. Support replies come after multiple days, which is unacceptable for urgent matters. Improved support responsiveness is essential for better customer experience.
Quinn Kumar
3/5.0
05, Apr 2025
Adequate Service
Service works well for basic needs. The billing process is clear, but sometimes getting support takes a bit longer. Rates are middle-of-the-road.
Sydney King
2/5.0
29, Mar 2025
Issues with Billing
Several billing errors have happened, requiring multiple calls to fix. Each time, explanations were vague and slow. The process to resolve these errors is frustratingly slow. It feels like there?s no proper system in place to handle such problems efficiently. Expect delays if issues arise.
Laila Johnson
3/5.0
18, Mar 2025
Simple and Straightforward
Switching to Phoenix Energy was straightforward. No hidden fees and billing is transparent. While the rates are average, the convenience of their online account management is helpful for keeping track of usage.
Michael J.
1/5.0
07, Mar 2025
Billing Errors
Mistakes in billing happen too often and take time to fix, which is inconvenient.
Rebecca W.
1/5.0
25, Feb 2025
Billing Confusion
Bills have unexpected charges that take time to clarify. The support team is helpful but slow to respond.
Riley Miller
3/5.0
08, Feb 2025
Service is Okay
Nothing special but reliable. Bills are as expected, and service is stable. Customer support is average but does the job.
Nolan Patel
4/5.0
29, Jan 2025
Good Experience Overall
The process to enroll is simple, and rates are reasonable. Customer support is helpful and polite. The only downside is occasional delay in response but still an overall good experience.
Alia Rossi
2/5.0
11, Jan 2025
Poor Communication
Important information isn?t communicated clearly, leading to misunderstandings about billing and service dates. Support replies are often delayed, which causes frustration and uncertainty. Clearer and more timely communication would help a lot.
Abigail Sanchez
2/5.0
21, Dec 2024
Support Took Too Long
Trying to get answers about my account was frustrating. Support responses often took days, and sometimes questions went unanswered. The lack of timely communication made the whole process stressful and disappointing. Improvements are necessary for better customer care.
Terrence F.
1/5.0
10, Dec 2024
Poor Communication
Important info is not communicated clearly, causing misunderstandings and delays.
Leslie Wilson
4/5.0
02, Dec 2024
Easy Sign-Up Experience
Signing up was quick, and the staff was informative. The monthly bills arrived on time without surprises. Overall, a hassle-free experience with Phoenix Energy One. Great option for those looking for a no-nonsense energy provider.
Raya Diallo
5/5.0
14, Nov 2024
Friendly and Helpful Staff
Support staff made everything easy and explained all details clearly. The energy supply has been consistent with no interruptions. Billing is simple to understand. Happy with this provider.
Ariana Silva
1/5.0
01, Nov 2024
Support is Not Responsive
Customer support is difficult to reach quickly. When contacted, answers are slow and incomplete. This delays problem solving and causes dissatisfaction.
Sophie P.
2/5.0
30, Oct 2024
Confusing Instructions
Setup instructions were vague, leading to delays and multiple contacts with customer service.
Spencer Weber
1/5.0
08, Oct 2024
Slow Service Response
The customer service team is often unresponsive or slow to reply. When trying to solve billing questions, it took several days to get clarity. Setup was confusing without proper step-by-step instructions, and this caused delays. Service quality is inconsistent, and this lowers confidence in the company. More prompt communication is needed.
Alexander Kante
1/5.0
28, Sep 2024
Customer Support Slow
Reaching support is easy but getting help takes too long. Issues stay unresolved for days, and follow-ups are required repeatedly. This slow service impacts confidence in the company and the overall experience negatively.
Malia Lewis
5/5.0
12, Sep 2024
Seamless Transition
Switching providers was surprisingly smooth. No downtime in service and billing is straightforward. Customer support walked me through the process clearly. Would pick them again.
Roman Rossi
4/5.0
19, Aug 2024
Easy Switching Process
Switching providers was simple and painless. Customer service was helpful and patient. Rates are competitive, making this a solid choice for many.
Eric B.
2/5.0
07, Aug 2024
Slow Customer Service
Getting answers takes too long. Support is polite but often slow, which causes delays when problems come up.
Landon Reddy
4/5.0
25, Jul 2024
Good Value and Service
Energy rates are fair and the customer service is friendly. The signup process took just a few minutes, and the staff answered all my questions patiently. Definitely worth considering if you want a reliable energy provider.
Parker Singh
5/5.0
18, Jun 2024
Clear Communication
Communication during signup was clear and helpful. Rates are transparent, with no hidden fees. Billing is on time, and support is friendly. Overall, a very good energy provider experience.
Amelia Dubois
2/5.0
04, Jun 2024
Slow Problem Resolution
Issues with the account take a long time to resolve due to slow support responses. This affects trust and satisfaction with the service. More efficient customer service processes would improve the experience.
Aidan Gupta
1/5.0
25, Apr 2024
Setup Was Frustrating
The setup process was disorganized and caused delays. No clear instructions were given, and I had to contact support multiple times for help. This led to confusion and wasted time that could have been avoided with better guidance.
Leo Wagner
4/5.0
14, Apr 2024
Smooth Setup Process
Setting up the account was easy with clear instructions. Rates are reasonable, and monthly bills reflect actual usage accurately. Communication has been consistent. Would recommend to those wanting a stress-free energy provider.
Reese Dubois
4/5.0
05, Mar 2024
Efficient Support
Support answered all questions quickly and helped with setup. Rates are fair and billing is clear. Overall a positive experience.
Maeve Gallagher
4/5.0
16, Feb 2024
Fair Rates, Good Service
Rates are competitive compared to others in the area. Customer service is approachable and willing to help. Overall, the experience is positive and without major problems.
Anna White
1/5.0
05, Feb 2024
Billing Confusion
Bills arrive with unexpected fees, requiring calls to explain charges. This process is slow and exhausting. Clear and accurate billing would save customers time and hassle.
Sierra White
4/5.0
23, Jan 2024
Reliable Service
The energy service is consistent, with no interruptions so far. Customer support is helpful and polite. The rates are fair and billing clear.
Marcus F.
1/5.0
10, Jan 2024
Delayed Responses
Support often takes days to respond to simple questions, making it frustrating to resolve issues.
Reid Davies
5/5.0
30, Dec 2023
No Issues So Far
No outages or problems since switching. The process was smooth, and customer support was friendly and clear. The rates are reasonable for the service provided.
Andrew Bell
1/5.0
06, Dec 2023
Setup Instructions Poor
Initial instructions were confusing and incomplete. Several steps had to be repeated after contacting support multiple times. This delay caused unnecessary frustration during sign-up. Better onboarding materials are needed.
Karen G.
2/5.0
30, Nov 2023
Slow Issue Resolution
Problems take too long to get resolved due to slow support responses.
Aaron Davies
1/5.0
18, Nov 2023
Confusing Setup Process
The sign-up was more complicated than described. Instructions were unclear, causing multiple follow-ups to customer support. This slowed the activation and left uncertainty about when service would start. Better onboarding guidance is essential to avoid such delays.
Madison Cooper
3/5.0
07, Nov 2023
Decent Provider
Nothing fancy but reliable. No outages and bills seem accurate. Customer support is reachable but could be faster. Good for customers who want a simple energy plan without bells and whistles.
Piper Sanchez
4/5.0
25, Oct 2023
Reliable and Convenient
The service is reliable with convenient online management tools. Customer support is responsive and polite. The rates are fair and billing is accurate.
Allison Chen
1/5.0
12, Oct 2023
Confusing Billing
Bills often don?t match expectations, forcing multiple calls to clarify charges. The process is tiring and time-consuming. Customer support is polite but slow, which adds to the frustration. Billing transparency is crucial but lacking here.
Danielle P.
2/5.0
27, Sep 2023
Setup Was Complicated
The account setup was confusing and required multiple calls to sort out. More straightforward instructions would help.
Sawyer Adebayo
5/5.0
05, Sep 2023
Good Communication
Communication during signup was excellent. Rates are transparent and bills come on time. Support staff is polite and informative.
Rhett Gupta
4/5.0
17, Aug 2023
Easy to Use
The account setup was fast, and the online portal is easy to navigate. Rates are decent, and customer service is helpful when contacted.
Anthony Nkosi
2/5.0
02, Aug 2023
Unclear Account Setup
Account setup lacked clear communication, causing confusion about when service would start. Support was slow to respond to follow-ups, which prolonged the process unnecessarily.
Adam Schmidt
1/5.0
14, Jul 2023
Lack of Transparency
The billing statements are not always clear and require follow-up calls to understand charges. Customer support wasn?t able to provide clear answers quickly. This made managing the account more difficult than it should be. Clearer communication is needed.
Myles Rao
3/5.0
03, Jul 2023
Solid but Could Improve
Service works fine but sometimes customer support takes longer than expected to get back. Rates are average and bills come on time. Not bad, but room for improvement in communication speed.
Summer Hall
2/5.0
25, Jun 2023
Communication Could Be Better
Waiting for responses from customer service takes longer than expected. While the billing is generally accurate, sometimes the explanation for charges is unclear. The setup process was slow and lacked clear guidance, leading to some frustration. A bit more transparency and faster support would improve the experience significantly.
Daniel K.
1/5.0
12, Jun 2023
Difficult to Reach Support
Getting timely support is challenging, which is frustrating when urgent help is needed.
Lincoln Taylor
5/5.0
08, Jun 2023
Efficient and Reliable
The energy supply is steady with no interruptions. Support team helped set everything up quickly, making the process simple. Appreciated the clear communication and timely responses throughout the setup. Would use again if needed.
Alexa Johnson
2/5.0
29, May 2023
Billing Issues Persist
Recurring billing problems require repeated calls to fix. It?s tiring to constantly check and verify statements due to unclear charges. Customer service tries to help but often takes too long to resolve the problems. More efficient billing processes are needed.
Layla Kim
5/5.0
20, May 2023
Quick and Friendly Service
Support team handled everything quickly, explaining each step clearly. The transition from my previous provider was seamless, and no issues so far with billing or service. Happy with my decision to switch.
Naomi Wong
3/5.0
06, May 2023
Meets Expectations
Reliable service without major issues. The billing is consistent with usage, and customer support is friendly though sometimes slow. Good option if looking for steady energy supply.
Rosalie Jenkins
5/5.0
28, Apr 2023
Clear and Transparent
Everything about the service is clear and transparent. The rates are fair, and customer service is quick to respond. No problems with billing or service.
Kinsley Fitzgerald
5/5.0
12, Apr 2023
Great Customer Support
The team at Phoenix Energy One is very helpful and responds quickly. Their service makes switching energy providers easy and stress-free. Overall, the experience is smooth and efficient. Highly pleased with how things went.
James T.
1/5.0
05, Apr 2023
Setup Delays
The setup process dragged on due to unclear instructions and slow support. This negatively affected the initial impression of the company and caused unnecessary stress.
Phoenix Energy One, LLC
Phoenix Capital Group (PCG) is dedicated to delivering competitive and cost effective freight factoring solutions for independent truck drivers and fleets. As a comprehensive transportation services provider, PCG offers a range of financial tools including freight bill factoring, non-recourse freight factoring, a private EFS fuel card program, equipment financing, and a free online load board. Our goal is to support drivers at every stage of their business growth by offering practical resources and expert insight into freight factoring. With a deep understanding of the challenges faced in the transportation industry, PCG aims to equip drivers with the tools they need to move their business forward. We provide convenient online account access and a suite of services designed to simplify operations, improve cash flow, and deliver strong freight factoring rates to businesses of all sizes.
Address
4643 South Ulster Street, Suite 1510
80237
Denver
United States
Website
phxcapitalgroup.com
Email
investorrelations@phxcapitalgroup.com
Telephone
(303) 376-9778
