
Pets Best Pet Health Insurance

Charles Raynaud
Claims Process Too Complicated
I have had pet insurance with Pets Best for a few months, but the claims process has been a hassle. I have had to submit multiple documents, and there is often little clarity on what is required. Only partially reimbursed; it's like I have to run after them to get the updates. For a process so complicated like this, I do not need when my pet gets sick. Their requirements for what is required or to be expected are not apparent, and I'm finding an easier way out to move. Insurance should bring relief and not stress, not make it worse.

Lea Noel
Confusing Policy Exclusions
I'm really unsatisfied with Pets Best because it doesn't pay for conditions as it promised. Nowhere was explained what conditions aren't included, and then I got hit paying for treatment where I was expecting coverage. It's really annoying after getting insurance to realize your treatment won't be paid for because of lack of clarity. They should indicate more what isn't included in coverage.

Claire Leger
Not Happy with Reimbursements
I am not fully satisfied with Pets Best because some claims were only partially reimbursed. They said it was due to the policy's limitations, which they did not explain at first. I had hoped they would cover more of my dog's treatments. It is frustrating to feel uncertain about what is actually covered.

Olivier Pelissier
Slow Payments and Bad Customer Support
On paper, Pets Best coverage was great, but in reality, it's a terribly disappointing service. The claim is processed for weeks, and the customer support is bad. I had to call them thrice just to get some update, and then they gave me some vague answer. Receiving reimbursements has been the most financially challenging when things get urgent. They really need to improve on the communication and claims turnaround time. I am thoroughly unsatisfied with the quality of services and would advise others having pets to look elsewhere. Reliability is key for pet insurance, and here, I haven't been able to experience that.

Lea Moyet
Lack of Clear Coverage Detail
Pets Best boasts being a complete insurance for a pet but truly less comprehensive than this based on my observations. I have had several shock exclusions, particularly regarding dental care and preventive treatment. Customer service has not really explained things to me. I have received bills out of the blue. I would pay a little extra if they actually covered more routine care. It's been frustrating, and I will tell potential customers to really read the fine print. I paid for far greater service and coverage than I receive for the money I pay every month.

Alice Peron
Not Satisfied with Reimbursements
I am not fully satisfied with Pets Best as some claims were partially reimbursed. They referred to policy restrictions that were not communicated clearly in advance. I had expected them to pay for more of my dog's treatments. It is frustrating not knowing what's actually covered.

Celine Giraud
Easy to Use and Affordable
Pets Best has been amazing for my dog's healthcare needs. Their app is easy to navigate, and submitting a claim takes just a few minutes. The reimbursements arrive promptly, and the premiums are affordable compared to others I looked into. I feel like my dog's well-being is truly supported with this insurance.

Marion Faivre
Wide Coverage and Peace of Mind
I selected Pets Best from among the various pet insurance I considered. It has alleviated my anxiety knowing help is there if my dog becomes ill or injured. The claims process has been simple, and I enjoy the transparency with the details of the policy. Each time I have a question, customer service has been amiable and prompt in addressing it. Submission claims using the app are very convenient; reimbursements always are forthcoming with no problem whatsoever. It had given me some peace of mind for ensuring coverage on health care in behalf of my pet while at no point bursting the bank to my account.

Manon Delcourt
Easy Process and Peace of Mind
Pets Best makes handling my dog's healthcare a breeze. Their prices are reasonable, and making a claim is very simple. It is nice to know that most of the vet bills we have are going to be paid out without any hassle. I have always received very quick, polite responses to any queries I may have had with the support team. Occasionally, I've had to make emergency visits. Pets Best has consistently covered most of the costs for me to focus on getting my pet back on his feet. I highly recommend this insurance to pet owners who wish for peace of mind and the simplest possible claims process.

Lina Menard
Limited Coverage on Routine Care
While Pets Best is very good on several aspects of treatment, routine care, as I experienced, would lack significantly. Really had the impression that for some premiums, these treatments weren't being covered. Should factor those into the policy more seriously: basic check-ups, and vaccinations. Not so, not what I thought paid for.

Theo Caron
High Costs with Limited Benefits
I chose Pets Best because I thought high premiums meant good coverage; it has been disappointing. They were very vague about the exclusions, and many of the treatments and medicines my pet required were not included. The exclusions include so much that it is a long list, which I wish they had made it more apparent. It's really frustrating to pay such high premiums yet still bear such constraints. I paid for far more than what was served, and I would not recommend this insurance to anyone who wants fully covered insurance. For me, it has not been worth the very few benefits.

Arnaud Devereaux
Claims Process very frustrating
Pets Best not as had hoped it to be. They make the process really long and frustrating just so they can approve a claim. I submitted multiple sets of all the documents then they denied it stating information was insufficient. I could have waited longer than my life expectancy to get full reimbursement. I did hear back but that was in partial reimbursement only. Absolutely no help at all the customer service people. I rang hours and hours just so I could even get one update on anything. They make it appear complex. I would want them more direct with claim requirements beforehand. A lot in my expectations to such company that hypes to being a reliable provider of animal insurance. Lamentable, however I am currently unable to endorse them.

Camille Hebert
Reasonable Premiums for Good Coverage
The premiums at Pets Best are fair and cover everything that I need for my dog. They process claims on the spot, and so I'll never have any hidden costs. In my opinion, Pets Best actually cares about my dog's health. A good choice for pet owners.

Lucien Gallet
Too Many Policy Exclusions
Exclusion rates of PetBest insurance have very many exclusions that aren't so obvious when applying to their services. It only comes to your notice until after submitting the claims, and you receive some response stating that some treatments are included, while others aren't included. They should have come clear with us at first so that we know what to expect. This unclear statement is very disappointing.

Isabelle Druon
Not Enough Clarity on Policies
The worst about Pets Best: They have unclear information related to policies. Most prominently, exclusion was quite immense regarding chronic conditions and still wasn't explained at sign-up. So, when their partial claim rejection took me through a list of said limits, I just sort of knew them. Clarity in exclusions or information related to these would really hurt since the lack thereof just made my life complicated -and wallet lighter-and added dollars for me in fines. I will advise everyone seriously to ask questions concerning this before commitment. I had to learn their terms the hard way, and it is just not worth the stress. They should make their policies much clearer to avoid issues for customers like these.

Anaelle Savin
Coverage Limit Not Clearly Defined
My experiences are best with Pets Best thanks to great reviews, though how limited their coverage is remained a secret. I felt it would cover vet visits when my dog got an unexpected illness; however, they refused certain parts of my claim under specific exclusion clauses nobody had ever had the guts to explain earlier. Such explanations sounded confusing to me; besides, people at the customer service center were not very open and communicative about the service they provided. I wish I had taken more time trying to find out. This experience has made me very careful not to rely on this insurance for any serious health issues. If you need a comprehensive cover, look elsewhere.

Arnaud Picot
Not Happy with Reimbursements
Pets Best was not entirely up to par. The treatments were only partially covered. They said the coverage was limited, which, they said, was something they did not make explicit on their policy. I thought they would cover more treatments on my dog. It makes it really frustrating not to know what is actually being covered.

Florian Robert
Coverage That Works for My Budget
Pets Best has different plans, and I found one that was within my budget without having to sacrifice coverage. Claims submitted are processed quickly, and the support team is very responsive. It's a relief to have insurance that doesn't break the bank but still supports my pet.

Jade Poulain
Easy Claims and Helpful Staff
Easy claims and helpful staff especially when dealing with customer support. They are always very informative about my policy. Never had an issue with delayed claims, and it's comfortable knowing my pet's health needs are covered. Pets Best has really been a great choice for our family.

Emma Renard
Great Coverage for My Pup
Covers regular visits and accidents. So far, no problems with claims. Customer service is good and rates are fair. Nice to know your puppy's health is taken care of.

Remi Lemoine
Incomprehensible Policy Conditions
The exclusions on the Pets Best policy left me shocked. I have had some unexpected vet bills because their policy didn't cover some treatments. If they clearly explained the terms upfront, I wouldn't have been misled about what's covered and what isn't. They should be more open with customers.

Camille Daumas
Flexible Plan Options
Pets Best offers flexible plans, making it quite easy for me to find one that suits my pet and my pocket. The claims process is not complicated, and they never delayed payments. It's good knowing that needs of my dog are taken care of, and I am very satisfied with the insurance provider.

Chloe Valet
More Limitations Than Expected
Immediately after buying Pets Best, I realized that what I bought has far greater limits than what I expected from the coverage. There have been treatments necessary that I have not seen covered there, nor do their exclusions prove very clear in my opinion. I suppose they would make a far better choice if they stated what is not covered very clearly. Not ideal for anyone seeking full coverage.

Julie Voisin
Very Limited on Medications
Pets Best did not cover some of the medicines prescribed for me from my vet. That I found shocking. Where I assumed most medical needs would be covered, exclusions were too wide to address most important meds. I think they could improve being forthright on what medicines are included.

Thibault Roger
Coverage isn't what I expected
Initially, I thought when I was registering my pet at Pets Best, this entire spectrum of treatments would be covered. However, I got some sort of treatment for my dog; I discovered most the procedures were not being covered in the claim. While trying to get answers to clear up exclusions by asking customer service, sometimes explanations have been not so clear, while at other times not entirely clear; on top of that, customer service has also taken its own sweet time to answer these queries. I've paid out of pocket for some treatments, for which I would have otherwise expected coverage. I recommend that Pets Best be upfront about what is not being covered. I would want to advise the public through caution: that they study the fine print before applying because they were not given enough information when I signed in the first time.

Quentin Masson
Fast Reimbursements Every Time
So far, my experience with Pets Best has been fantastic. Each and every claim submitted is reimbursed relatively quickly, helping me to deal with unexpected vet expenses. I love how smooth the process and clear communication are with this company. I highly endorse Pets Best to any of those seeking reliable pet coverage.

Marie Tricot
Not Enough for Chronic Conditions
Pets Best has a good coverage for some things but is hard on chronic issues. They don't provide coverage for some of the ongoing treatments that make it hard to care for my pet's long-term health. I would like them to better support conditions that are treated regularly. It gets frustrating when coverage doesn't meet the needs for the long term.

Lucien Chevalier
Great Coverage for My Cat
Pets Best is excellent coverage for my cat, Milo. I can submit claims very easily on their website. I never have reimbursement problems. Questions I may have are answered promptly by their staff. I feel good knowing that Milo's vet bills are covered with them.

Victor Morin
Quick Reimbursement Process
I have had a good experience regarding the reimbursement process of Pets Best. My claims got approved in very short times, and the payments followed immediately after. The application is easy to use, which has really helped when having to ask questions about coverage as needed. My cat needed surgery, so most of the costs came from there; most were covered by Pets Best, which definitely alleviated that financial strain for me. I feel lucky to have had this insurance.

Theo Laroche
Coverage Wasn't What I Expected
I bought this insurance for peace of mind, but Pets Best has a lot of limitations. They do not cover as much as I thought they would, and the fine print is not easy to understand. Read the policy thoroughly, because I was surprised by what was actually included. Not the best for comprehensive care.

Lucas Marion
Great for Older Pets Too
What will bother me is the outstanding pet insurance for my geriatric pet, but Pet's Best insurance plans are terrific, as far as what covers, and they pay most of my elderly dog medications and all treatments. In doing this, I'm very certain that I can assure appropriate treatment without the bill scare me. I will absolutely advise other pet owners about this who have older pets just like mine.

Arthur Moine
Easy to use and affordable
Pets Best has been amazing for my dog's health care. Their app is very easy to use, and submitting a claim takes only a few minutes. Reimbursements are always on time, and the premiums are relatively inexpensive compared to others I researched. I feel like my dog's well-being is really taken care of with this insurance.

Hugo Riou
Peace of Mind for Emergencies
Pets Best has given me a feeling of security, especially when disaster strikes. My dog suddenly had to go to the vet, and they covered a huge portion of the cost, making this stressful experience bearable, and I am indeed thankful for the dependable service.

Lea Leblanc
Flexible Plan Options
Pet Plan is easy to find an insurance plan with since the company offers flexible plans. Its claim process is not laborious, and they will never delay payments. Really awesome to know that my dogs' needs are well addressed, and I'm just very satisfied with this provider.

Lea Pires
Reimbursement Always in Time
Pets Best was very timely when making payments to all of the claims I filed. With the help of the mobile app, filing a claim is a cinch. Usually, this pays in a matter of days. Thus, the thought of maintaining our dog seems so easy, and with such assurance, I remain very grateful to be supported by its reliability.

Nicolas Roussel
Excellent Value for the Coverage
Pets Best has always been an excellent option for my two cats. Premiums are affordable, the claims process is smooth and easy, and reimbursements always come through fast. Coverages include illnesses and injuries with broad ranges. They truly make pet insurance accessible to everyone at a cost everyone can afford, and am very pleased with their services.

Lea Vallet
Exceptional Support Team
Always happy to help, the team at Pets Best is a responsive customer service team that one can call several times just to ask what is and isn't covered. So, they made sure all questions were answered thoroughly to the best of their judgment about the pet insurance process being an easy one for such a busy pet owner.

Celia Duhamel
Not Enough Transparency
The company has reasonable prices, but needs to be clearer about the limitations. Certain tests weren't covered and the customer service didn't really do much to let me know about it. If I had known what wasn't covered, I could have been better prepared for the expenses. Coverage is not terrible, but I feel that I was lied to.

Sophie Lefevre
Lousy Communication and Late Claims
I expected much better from Pets Best, who boasts of doing a very good job. I came in for surgery and filed a claim, anticipating that they would get it over with pretty soon. Much to my surprise, they took much longer than what I had anticipated, and their customer service was hardly helpful at all. I had to call them multiple times to get updates, which are vague. Well, the policy exclusions of this company were vague upon filing the claim. Therefore, some charges were not applied accordingly in my case. The transparence and the methodology of support provided by company Pets Best needs to be highly worked upon. I would tell you that this experience completely turned me blind in a proper sense during the whole processing. This dissatisfies me about the condition coverage at Pets Best: some conditions are not treated as I would have had them covered. The insurance policy does not indicate such exclusions before, leaving me to pay for several treatments that I thought ought to be covered. It can only help if they clearly indicate conditions not included in the treatment.

Quentin Brun
Unexpected Claim Denials
I had signed up with Pets Best with the hope of good coverage for my dog. Unfortunately, they have been a disappointment to me. My recent claims were rejected despite the fact that I was paying my premiums on time. They said the fine print exclusions were not well communicated when I first signed up. I spent a lot on the treatments thinking Pets Best would reimburse a fair portion. They covered very little. The appeals process has dragged along, and customer services have not been very helpful towards settling these issues. On paper, the policy covers great areas of situations, yet it has been a different story here. I feel like the battle is constant to assert coverage promised. I hope they are more transparent as to what they exclude on these policies. I wish they were more transparent to know what they exclude here.

Marion Plante
Unfortunate policy exclusions
Pets Best was not all that detailed. My vet prescribed several treatments, and Pets Best denied most of them because of exclusions I did not know existed. Frankly, I was looking for a great support system, but it appears now that they are only going to cover minimal costs. Policy exclusions are too vague at first, and I would not recommend them to anyone expecting true peace of mind. It's very frustrating when a policy appears to be good at first but fails to meet the expectations. I wish I had gone with a different provider.

Louis Renou
Slow Claim Processing
Pets Best has good coverage, but their claim processing is much slower than I like. It has happened many times to me that reimbursement took a few weeks. It really hurts when you have bills from the vet for large treatments and have to wait for some weeks. If they had processed claims quicker, they would have alleviated more of the pain of dealing with the expense.

Bastien Merle
Customer Service Needs Improvement
Pets Best provides decent coverage, but their customer service experience has been disappointing. They make me wait a long time to get on the phone, and generic responses make it difficult to find answers. They can do better in terms of helpful and accessible support. Filing a claim is stressful enough, and not knowing what to expect in clear assistance is frustrating. I would feel better about the policy if they improved customer service, but as of now, it's not great. There are other providers that might treat their customers with more care and empathy.

Clara Monnier
Reliable and Fast Service
I have used Pets Best for a year and the claims process has been stress-free. They cover the majority of the bill and I get reimbursed soon after. It is relieving to know that any health cost of my animal is taken care of really well. I would say that anyone looking for a company that will take care of their pet insurance can approach Pets Best.

Romain Michel
Not easy to get any kind of straight answer
Pets Best made me struggle in trying to seek clear answers of what is to be covered and not to be. The customer support usually tries to avoid revealing the true aspects; thus, only after really desperate times could I grasp the coverage exclusions. They probably need a way to smoothen the communication procedure; there has to be more transparency of details.

Victorien Gaudin
Coverage Isn't Comprehensive
Pets Best is great for some of the coverage, but they do exclude a lot of the treatments that are really needed. I had wished they were more inclusive about basic and routine care. It is really frustrating that I have to pay cash out-of-pocket for basic issues that I assumed I would be covered for. I'd like to see more complete options.

Antoine Moulin
Truly Reliable Insurance
I have been with them for years as a pet owner, and they've always been great. Quick processing times and very courteous support staff make it easy to get things done in a timely manner. Great decision for my dog's health. They offer most services, and I love the support.

Mathilde Didier
Terrible communication, slow to process a claim
My expectations when initially seeing their advertisements on services were sky-high but was really quite disappointed with their real service. I tried submitting a surgery claim for some recent procedure. But their customer support was nothing even close to helpful because the claim would take considerably more time than they anticipated it would take. Even on multiple calls, follow up was still required from their end just to confirm as to how much further before the work was concluded; the reply was obscure as well. The last claim has been processed, but only a few charges were covered since the exclusions seemed vague. Pets Best needs to improve transparency and organizational support. The whole experience was really disappointing since transparency was not maintained throughout.

Juliette Riviere
Exceptional Support Team
They had been very helpful, especially at times when I was contacting them regarding questions I have about the coverage. And they would give me pretty fine details, so that just makes the process easy if pet insurance is something that will be an important thing in your life.

Arthur Renon
Truly Reliable Insurance
As a loyal customer who has been patronizing it for the past few years, I can say that my experience is reliable through fast processing and a responsive support team. It surely is one of the finest decisions I made for dog care. They cater to different services and offer me very appropriate support at any given instance.

Lisa Chereau
Customer Service Needs Improvement
While Pets Best has its policies, their customer care is terrible. I have spent a very long time trying to receive responses that don't add up when I need answers about my coverage. This is frustrating to be ignored when trying to ensure the right care for my pet. They can get much better on this aspect.

Olivia Grenier
Ambiguous Fine Print Policy
I was not prepared for the exclusions in the Pets Best policy. A few unexpected vet bills resulted from this since their policy did not include a certain treatment. Upfront, it should have been explained clearly to me how things are covered and how they're not; that way, I would have been clear on what to expect, and they would have done a better job letting the customers know what was covered and what was not.

Chloe Dumoulin
Very Satisfied with Their Service
I subscribed to Pets Best more than a year ago, and it has so far beaten expectations. It is hassle-free to submit claims. Employees are courteous. This cover is truly as offered in its advertisement; I am excited about its app facility with which I can manage my plans. For now, no problems.

Elise Fontaine
Peace of Mind for Emergencies
I like the idea of Pets Best because it makes me feel safer at least during emergencies. Sometimes, my dog needs a vet visit, and even that they covered most. That not-so-fun visit, they made tolerable for me, so I can give my appreciation to the professional, dependable service offered by them.

Benjamin Delage
Claims Process is Easy
I like how easy it is to file claims with Pets Best. This app is a breeze to use, and I always get my reimbursements without hassle. Sometimes the treatments they cover can get pretty pricey, but that's not even really a concern. It's definitely a trustworthy option for those pet owners who want an easy experience.

Amelie Morin
Excellent Value for the Coverage
Pets Best has turned out to be a brilliant selection for my two pets. The premiums are okay, and the claims process, smooth. Reimbursements come in pretty fast while they offer wide coverage as this covers illnesses and injury conditions. They make pet insurance really accessible and affordable, thus leaving me very satisfied in service.

Mathieu Jarry
Disappointing Reimbursements
I chose Pets Best because of the promises they make with their coverage, but it's had a few problems with reimbursements. They usually take weeks to pay you, and they don't cover as much as you thought. It's really frustrating, especially in emergency situations. I wish they improved on the reimbursement process.

Gael Dupuis
Reimbursement Process Could Be Improved
Pets Best is an okay company to cover the pets with, but reimbursement is terrible. Sometimes claims are processed for too long and have to follow up a few times. Also, there are certain exclusions in policies that are not clearly explained in the first place. They do cover much, but their process is pretty slow.

Emma Briand
Fast Reimbursements Every Time
My experience with Pets Best has been amazing. It so happens that all the claims I have filed were reimbursed quite promptly, which, therefore, made it somewhat easy to handle unexpected visits at the vet. In return, I appreciate that their processing is quite fast while the communication is very crystal clear. I highly recommend this insurance to any pet owner seeking reliable coverage for a pet.

Maxime Lebrun
Consistent and Reliable
I have been with Pets Best for a while, and it has always been giving me good service every time. The process of filing claims is not too complicated, and reimbursements are done pretty fast too. It's quite reassuring to have pet insurance I can count on. If I could, I would recommend it to anyone who wants reliable coverage for their pets.

Elodie Boucher
Great Coverage for My Puppy
Pets Best has been so smart on getting insurance for my puppy. I get coverage for routine check-ups and accidents, and never had any problems with regards to claims so far. Their customer support is kind, and their plans do not cost much. Therefore, I feel safe as far as my puppy's health is concerned.

Damien Leroy
Great for Older Pets Too
I was concerned about how to get good insurance for my older dog, but Pets Best has very comprehensive plans that work well. They cover her medications and most treatments, so I am able to give her quality care without stressing over the cost. I would recommend them for pet owners with older animals.

Jean Mathe
Too Many Claim Denials
I've had a mixed experience with Pets Best. They pay back on some claims, but the other ones get denied. It is hard to anticipate what will be paid for and what won't be covered. I think they need to clarify the policy terms a little more and the reason why they deny a claim.

Pauline Lelievre
High Premiums for Limited Coverage
Pets Best charges very high premiums but doesn't cover as much as I'd hoped. Some of the essential treatments weren't included, and I only came to know after trying to make a claim. For the amount that they charge, I had expected much more coverage. It is disappointing, and I wouldn't recommend it to pet owners who are looking for comprehensive care.

Simon Pires
Uncommunicative Policy Terms
I was shocked at the exclusions in Pets Best. I had some not-so-expected vet bills because their policy didn't cover certain treatments. The terms should be explained upfront to avoid confusion on what they cover and what they do not. They should improve on the transparency aspect on customers.

Camille Lacoste
Very Happy with Their Service
I signed up for Pets Best over a year ago, and to this day, I do not get surprised with all the more-than-excellent service, even claims have been smooth. Staff here is super friendly and great coverage exactly like the one which is promised by the provider and I get everything in just one single application on mobile. As yet, nothing to say.

Aline Motte
Complicated and Lengthy Claims Process
Pets Best's claims process is too complicated for me. Every time I submit a claim, they take weeks to process and have me follow up with them several times. It's a lot of paperwork, and I feel that they are waiting for me to give up. It looked really wonderful when I signed up; in practice, though, it is not very user-friendly. I require simple, supportive pet insurance. And Pets Best failed all my expectations. One instance to change my decision altogether was the claims process alone. For someone looking for uncomplicated and hassle-free coverage, there are better choices than Pets Best.

Elodie Chauvin
Reassuring and Supportive
Pets Best has been very comforting in taking care of the health care of our dog. Filing claims are easy and fast, and I like the prompt refund. I would highly recommend Pets Best for their reliable service that is easy to access. It has made caring for my pet stress-free.

Adrien Poulain
Great Coverage for the Cost
Pets Best has been a great value for the money paid each month. My dog has had several health problems, and they covered just about everything except the deductibles. The customer support also has been pretty good with my questions regarding reimbursements, so I wasn't stressing about how much of my money went toward her bills.

Marc Lefort
Claims Process is Very Easy
I like the ease in which you can file a claim through Pets Best. The application is very simple, and every time I do get my reimbursement without problems. They even cover some of the more expensive treatments. That is such a big relief. It is an excellent pet insurance for the pet owner that wants to avoid hassle and trouble.
Pets Best Pet Health Insurance
Address
10840 Ballantyne Commons Parkway
28277
Charlotte
United States
Website
petsbest.com
Email
customercare@petsbest.com
Telephone
1-877-738-7237