One Reverse Mortgage, LLC
3.27/5.0
Declan Pathak
5/5.0
30, Sep 2025
Truly Supportive Staff
From the very first phone call, I felt supported by the team at One Reverse Mortgage, LLC. They treated me with patience and respect, walking me through every stage of the process. Reverse mortgages can feel intimidating, but their ability to explain things in simple, clear language made it much less stressful. I especially valued how they kept me updated consistently, so I never had to wonder where things stood. Even when delays happened, they made sure to call and explain the situation, which gave me confidence in their honesty. The paperwork was handled with precision, and they double-checked everything to avoid mistakes. What impressed me most was their approachable attitude?every question I had was taken seriously, no matter how small. By the end, I felt I had made the right decision and was thankful for the steady guidance. They made the entire experience reassuring and manageable.
Evelyn Moreau
4/5.0
21, Sep 2025
Supportive Experience
The experience is supportive. Staff answer questions patiently and provide helpful explanations. Minor delays in processing occur, but overall guidance ensures clients feel comfortable and informed throughout the reverse mortgage process.
Caleb Setty
1/5.0
13, Sep 2025
Poor Communication
Communication is a big issue. Emails and calls often went unanswered, and when replies came, they weren?t always clear. This made the process stressful and confusing. A reverse mortgage is already complex, and the lack of proper guidance only makes it worse. Improvements are needed urgently.
Josie Pavlov
3/5.0
31, Aug 2025
Decent Overall
The process overall was decent, though not perfect. The staff were respectful and took time to explain the basics of how the reverse mortgage would work. At times, communication slowed down, and I had to follow up to get updates. While that was frustrating, I did appreciate that once I connected with someone, they provided thoughtful explanations. The paperwork was handled carefully, but I think the process could have been more efficient. What stood out most was the polite and approachable manner of the team, which helped offset the slower moments. I never felt pressured or rushed, and that meant a lot. In the end, the outcome was what I expected, and I left feeling satisfied overall. While improvements in timeliness would help, I still found the experience worthwhile and positive, with staff who were committed to guiding me properly.
Zoe Mancini
2/5.0
22, Aug 2025
Frustrating Delays
The process was full of delays and mixed-up paperwork. Each step seemed to take longer than it should. Even small corrections caused weeks of waiting. Staff tried to be helpful, but the lack of efficiency ruined the experience. Clients need faster responses and more organization for something so important.
James Nair
5/5.0
18, Aug 2025
Reliable Guidance
Guidance is reliable and consistent. Staff walk clients through each stage and explain details clearly. Regular communication reduces stress and ensures the process feels organized. Clients leave feeling informed and confident.
Harper Pavlov
3/5.0
29, Jul 2025
Decent Process
The process is decent. Staff are helpful, though sometimes responses take longer than expected. Paperwork is manageable, and guidance is sufficient to make informed decisions.
Emmett Chhabra
5/5.0
21, Jul 2025
Great Attention to Detail
One Reverse Mortgage, LLC really stood out for their attention to detail. Each representative I spoke with was thorough in explaining the different options available and made sure I understood the long-term impact. I appreciated their honesty when going over the pros and cons, rather than just focusing on the benefits. That transparency made me feel comfortable moving forward. The team was responsive whenever I reached out, and even when the process felt overwhelming, they were there to guide me through it. I liked that they didn?t just rush through explanations but actually paused to check if I was following along. This approach built my confidence in their service. The paperwork was handled carefully, with no errors, which gave me additional peace of mind. Overall, the professionalism and detailed guidance made the experience smooth and trustworthy. I?d say they exceeded my expectations in important ways.
Nathan Choudhury
1/5.0
06, Jul 2025
Lack of Updates
Waiting for updates became exhausting. Communication was minimal, and I had to constantly reach out to get answers. Paperwork delays added to the frustration. Even though staff were courteous, the lack of proactive communication made me lose confidence in the process. It should have been handled with more care.
Layla Diallo
2/5.0
25, Jun 2025
Confusing Steps
The steps in the process were confusing, and instructions were not always clear. Paperwork felt overwhelming, and responses from staff varied depending on who answered. This inconsistency left me unsure about what was needed. While staff were kind, the overall experience felt disorganized and unnecessarily complicated.
William Joshi
4/5.0
16, Jun 2025
Informative Team
Team members provide informative guidance and clear instructions. They answer questions and clarify confusing terms. Some minor delays occur, but overall clients feel comfortable navigating the process with their support.
Sadie Schmidt
4/5.0
12, Jun 2025
Helpful and Patient
Working with this team was a positive experience overall. They showed real patience in explaining the process to me, even when I asked the same question more than once. That kind of understanding goes a long way, especially with something as complex as a reverse mortgage. The communication was steady, and though there were times when I had to wait longer than expected for updates, I was never left in the dark. I appreciated how they respected my pace instead of trying to rush me into decisions. Paperwork is usually a stressful part of any financial step, but their explanations made it manageable. Even small issues were addressed with care, which built my trust in them. By the end, I felt comfortable and supported. While there is room to improve on timing, their overall service was thoughtful and client-focused, which made a lasting impression.
Henry Balakrishnan
5/5.0
25, May 2025
Smooth and Guided
The experience with One Reverse Mortgage, LLC turned out far smoother than I imagined. From the first call, the representatives were patient and clear about how the process works. They broke down complex terms into simple explanations, making it easier to understand. I never felt pressured into making a quick decision, which I appreciated. Each time I had a question, someone was there to respond with detail and clarity. The paperwork part can often be the most stressful, but they walked me through it carefully, step by step. Even when delays occurred, the staff kept me informed, which reduced my worries. By the end of the process, I felt both relieved and confident that I made the right choice. It was clear that they valued client trust as much as efficiency, which made all the difference. Overall, I would describe it as a very reassuring and supportive experience.
Charlotte Weber
5/5.0
12, May 2025
Patient Support
Staff are patient and thorough. They explain each step carefully and answer questions promptly. Regular follow-ups help clients feel supported and confident. The process is organized, making the reverse mortgage experience much less stressful than anticipated.
Ryan Malick
1/5.0
03, May 2025
Slow Process
The process moved far slower than expected. Calls went unanswered, and paperwork often needed corrections. Updates were rarely given without asking. While staff were polite, the lack of organization made the experience frustrating. Clients expect efficiency with financial services, but here delays caused unnecessary stress and wasted time.
Madison Weber
1/5.0
23, Apr 2025
Misleading Experience
The experience with One Reverse Mortgage, LLC felt misleading from the beginning. Initial conversations made the process sound simple and straightforward, but once things began, it became clear that communication and organization were lacking. Paperwork was filled with errors, and every correction caused more delays. Calls and emails were often ignored, leaving clients to push for answers. Instead of receiving guidance and reassurance, the process felt like an uphill battle with little support. Staff seemed overwhelmed and frequently gave conflicting information, which only added to the confusion. For something as important as a reverse mortgage, clients expect honesty, clarity, and consistent follow-through. Unfortunately, this company failed to deliver on those expectations, leaving clients frustrated, uncertain, and concerned about whether their application was being handled correctly. The lack of transparency and efficiency overshadowed everything else.
Elijah Mehta
4/5.0
19, Apr 2025
Clear Explanations
Explanations are clear, and staff respond quickly to questions. Minor delays happen with paperwork, but overall the process is understandable and well-supported. Clients feel informed and confident in their decisions.
Willow Mancini
4/5.0
06, Apr 2025
Supportive Team
From start to finish, the team was supportive and easy to work with. They explained the process thoroughly, so I always knew what was coming next. There were minor delays here and there, but they never left me without answers. Each representative I worked with took the time to listen and respond carefully to my questions. That kind of personal attention made a big difference in how comfortable I felt throughout the process. While there?s room for improvement in response speed, I would still say the experience was positive overall. I appreciated their respectful and steady guidance.
Silas Goel
5/5.0
19, Mar 2025
Very Professional
I was impressed with the professionalism of the staff at One Reverse Mortgage, LLC. They made sure I understood every part of the process and patiently went over any questions I had. Their steady communication helped me feel informed at all times. The paperwork can be intimidating, but they explained it in plain terms so I wasn?t overwhelmed. What I appreciated most was their respectful and supportive manner, which helped me feel comfortable moving forward. This is not a small financial decision, so having a professional team guiding me really made the experience smoother and more reassuring.
Amelia Diallo
5/5.0
09, Mar 2025
Knowledgeable Staff
Staff are knowledgeable and make complex paperwork easier to understand. They provide clear explanations and walk clients through each stage. Prompt communication and attention to detail reduce stress. Overall, a smooth and professional experience.
Anthony Varghese
2/5.0
05, Mar 2025
Could Be Better
The experience could be so much better with simple improvements. Faster responses, clearer instructions, and more organized paperwork handling would make a huge difference. Instead, the current process leaves clients confused and frustrated. While the staff mean well, the lack of systems in place creates constant obstacles. Overall, the service needs significant upgrades.
Sarah Silva
1/5.0
27, Feb 2025
Disappointing Journey
The overall journey with this company has been stressful. From delays in processing to repeated mistakes in paperwork, nothing seems to move smoothly. Staff are kind but often unavailable or unclear in their guidance. Clients deserve a streamlined process, yet here they are forced to deal with constant follow-ups and unanswered questions, which makes everything harder.
Oliver Khan
3/5.0
14, Feb 2025
Satisfactory Experience
Experience is satisfactory. Staff are polite and provide adequate guidance. Some steps take longer than expected, and occasional confusion happens. Still, the process is manageable, and clients feel informed enough to make decisions.
Penelope Sowah
3/5.0
08, Feb 2025
Smooth Enough
The experience was smooth enough, though not without some small hiccups along the way. The staff provided helpful guidance, and I always felt like they were willing to take the time to explain things properly. There were occasional delays in communication, which caused a bit of frustration, but overall the process moved along steadily. The team was professional and respectful throughout, and that helped me stay patient during slower times. While it wasn?t flawless, I felt supported, and the outcome turned out the way I had hoped. In the end, I would call it a positive process.
Joshua Saxena
2/5.0
23, Jan 2025
Overly Complicated
The process is overly complicated due to unclear instructions and poor communication. Instead of simplifying the mortgage process, the company adds layers of confusion with inconsistent explanations. Clients spend more time chasing information than making decisions. While representatives are polite, the inefficiency and lack of clarity make the experience frustrating and far from reassuring.
Leo Dhawan
4/5.0
15, Jan 2025
Comfortable Process
What could have been a very stressful process was made comfortable thanks to the staff. They explained each step carefully and kept me informed whenever there were updates. While the paperwork took longer than expected, their supportive approach helped balance things out. I never felt pressured to move too quickly. Instead, I was given the time and guidance needed. The communication was steady, and the representatives made sure all my questions were answered. Overall, I left the experience feeling confident in the decisions I made, which was exactly what I needed from this process.
Mia Silva
4/5.0
02, Jan 2025
Helpful Guidance
Staff are helpful and approachable. Every step is explained carefully, and they ensure clients understand all paperwork. Minor delays occur occasionally, but the overall guidance makes the process easier to follow. Feeling supported throughout reduces stress and builds confidence in making financial decisions.
Lucas Reddy
5/5.0
24, Dec 2024
Easy Process
The reverse mortgage process went smoothly. Staff are patient and answer every question thoroughly. Clear instructions and regular updates made things less stressful. Felt well-informed and supported throughout. Overall, a professional and organized experience that makes a complicated process manageable and understandable for first-time clients.
Hannah Lee
1/5.0
17, Dec 2024
Unresponsive Staff
Staff are often unresponsive, making it difficult to know what?s happening with the application. Calls and emails go unanswered, forcing clients to follow up again and again. This lack of responsiveness is unacceptable when dealing with such an important financial decision. Clients deserve to feel supported, not ignored. The experience creates unnecessary stress and doubt.
Aurora Jensen
5/5.0
03, Dec 2024
Clear and Respectful
The process was handled with clarity and respect from start to finish. The representatives always explained things in a way that made sense and never rushed me into making decisions. I appreciated their consistent updates and ability to simplify complicated paperwork. It made me feel secure knowing I was in good hands. The staff showed patience and genuine care throughout. By the time everything was finalized, I felt confident in my choice and relieved that the process went smoothly. For something so important, that kind of respect and guidance really made a difference for me personally.
Christopher Bajaj
2/5.0
30, Nov 2024
Needs Improvement
While the idea of the service is good, the execution falls short. Communication is inconsistent, paperwork is often delayed, and updates rarely come without repeated requests. Clients need better organization and transparency to feel confident. At present, the lack of coordination makes the process harder than it should be, showing the need for serious improvement.
Theodore Abraham
4/5.0
21, Nov 2024
Helpful Explanations
The staff offered helpful explanations that made a complicated process easier to understand. They made sure I was comfortable before signing anything, which built my trust in them. There were a couple of times where communication lagged slightly, but overall they did a great job keeping me informed. I liked that they were approachable and willing to answer even the smallest questions. For something as important as a reverse mortgage, it was reassuring to work with people who took the time to guide me. Overall, I found the experience supportive and handled with care from start to finish.
Isabella Schmidt
4/5.0
09, Nov 2024
Informative Staff
Staff are informative and helpful. They answer questions and provide clear explanations throughout the process. Minor delays in paperwork occur, but guidance remains consistent. Overall, clients feel more confident and comfortable navigating their reverse mortgage decisions.
Aiden Gupta
5/5.0
28, Oct 2024
Very Organized
The process feels very organized thanks to attentive staff. They clarify paperwork and explain each step carefully. Communication is prompt and consistent, which makes the experience less stressful. Clients feel informed and supported, making the reverse mortgage journey easier than expected.
Eleanor Jensen
1/5.0
20, Oct 2024
Unclear Process
The reverse mortgage process is unclear from the start. Staff give inconsistent answers, and instructions are rarely straightforward. Instead of guiding clients step by step, they expect clients to figure things out on their own. This lack of clarity makes the process overwhelming and discouraging. A service meant to bring relief instead brings more stress.
Eleanor Weber
3/5.0
11, Oct 2024
Decent but Slow
The service overall was decent, though the process felt slower than I would have liked. The team provided enough information to help me understand, and they were polite whenever I had questions. Still, I often had to wait longer than expected for updates. The paperwork was explained well, and the guidance was steady once things got moving. While I believe the process could have been more efficient, I did appreciate the professionalism and care shown by the staff. It wasn?t a perfect experience, but it was good enough to leave me generally satisfied with the outcome.
Jasper Ahuja
5/5.0
25, Sep 2024
Felt Supported
What stood out most during this process was the level of support I received. The team at One Reverse Mortgage, LLC walked me through each part of the mortgage with patience, making sure I fully understood the documents before signing. I appreciated how they balanced professionalism with friendliness, which helped reduce my stress. They always kept me updated, so I never had to wonder about progress. The attention to detail and willingness to guide me gave me confidence in my decisions. This level of support made the entire experience easier than I anticipated and left me feeling secure.
Sophia Adebayo
3/5.0
14, Sep 2024
Average Experience
The experience is average. Staff are courteous and provide adequate guidance. Occasional delays and minor confusion happen, but nothing major. The process is understandable, and clients generally leave with enough clarity to make decisions. Could improve speed of responses for a smoother experience.
Andrew Krishnan
2/5.0
06, Sep 2024
Frustrated With Errors
Errors in paperwork have been a recurring issue. Forms are submitted with mistakes that require corrections, which delay the process even further. Clients should not have to double-check everything after paying for professional support. The repeated mistakes raise concerns about the company?s reliability and leave clients feeling uneasy about their financial future.
Lily Schmidt
1/5.0
27, Aug 2024
Endless Waiting
Waiting is the theme of this experience. Calls are not returned promptly, approvals drag on far longer than promised, and corrections take weeks. Clients expect efficiency, but instead they?re left guessing about the next step. While the representatives are respectful, the slow pace and lack of proactive communication make the process unnecessarily stressful and frustrating.
Jackson Kumar
4/5.0
09, Aug 2024
Clear Guidance
Guidance from the team is clear and consistent. Staff respond quickly and provide helpful explanations. Some minor delays in processing occur, but overall the experience is positive. Clients feel supported throughout the reverse mortgage process and better equipped to make informed financial decisions.
Lucy Diallo
4/5.0
05, Aug 2024
Friendly and Helpful
The team was both friendly and helpful from the start. They gave me plenty of information, explained the fine details, and made sure I had enough time to review everything before signing. While I did experience a few small delays with responses, I never felt ignored or rushed. Their patience and willingness to answer questions made things much easier for me. Paperwork can be a stressful part of the process, but their support made it manageable. Overall, I?d describe the experience as positive, with staff who genuinely cared about helping clients. It felt like good customer service.
Ava Rossi
5/5.0
22, Jul 2024
Supportive Service
Staff provide supportive service at every stage. Questions are answered thoroughly, and complex paperwork is explained in simple terms. Regular updates help clients feel informed, reducing stress. The team?s professionalism makes the reverse mortgage process straightforward and approachable. Overall, a smooth and positive experience that leaves clients feeling confident.
Finn Bhatia
5/5.0
16, Jul 2024
Reassuring Experience
Going through a reverse mortgage can feel overwhelming, but the staff here made it a reassuring experience. They explained the process in detail, making sure I understood each step before moving forward. Communication was consistent, and they always returned my calls in a timely manner. Even the paperwork, which can be intimidating, was handled with patience and clarity. I felt respected throughout the process and confident about the decisions I was making. Having professionals who cared about both accuracy and client comfort made the experience much smoother. Overall, I walked away feeling supported and relieved.
Michael Rao
2/5.0
10, Jul 2024
Constant Confusion
The process is filled with confusion. Instructions change from one conversation to the next, and paperwork is often sent incomplete. It feels like staff are not on the same page, leaving clients with more questions than answers. For such an important financial product, this lack of consistency creates anxiety rather than peace of mind.
Clara Silva
4/5.0
29, Jun 2024
Easy to Understand
What impressed me most was how they made a complex process easy to understand. The staff explained each step clearly and gave me the confidence to move forward without confusion. There were a few points where the paperwork took longer than I expected, but overall, the communication was steady. It never felt rushed or careless. Instead, everything was handled with care and patience. I appreciated the team?s willingness to listen and take the time to answer my questions. For something as important as a reverse mortgage, having that type of guidance made a significant difference.
Natalie Pavlov
1/5.0
20, Jun 2024
Poor Follow-Through
One Reverse Mortgage, LLC lacks follow-through on nearly every step. Promised call-backs never come, and paperwork deadlines are often missed. Clients have to chase updates repeatedly, which creates frustration and uncertainty. Staff are polite, but politeness doesn?t replace timely action. The disorganization undermines confidence in the process and makes clients feel unsupported in an already complex financial decision.
Liam Nkosi
4/5.0
03, Jun 2024
Helpful Experience
The experience is helpful and informative. Staff answer questions and walk clients through the reverse mortgage process carefully. Some minor delays in processing occur, but overall guidance is consistent and reliable. Clients leave feeling more confident and knowledgeable about their financial decisions.
David Bhatt
2/5.0
31, May 2024
Not What I Expected
The experience with One Reverse Mortgage, LLC was not what I expected. I assumed the process would be clear and supported by strong communication, but instead it was riddled with delays and inconsistent explanations. Forms needed corrections, and updates were hard to come by. Representatives were polite but not proactive, leaving clients to do most of the chasing. This undermines confidence in the company?s ability to handle such important financial matters. While the idea of a reverse mortgage is appealing, the way the process was managed made it stressful and discouraging. Improvements in communication, accuracy, and organization are urgently needed.
Emma Dubois
5/5.0
20, May 2024
Reliable Team
The team is reliable and professional. They explain the steps in detail and provide ongoing support. Paperwork and approvals are handled efficiently, reducing stress. Regular follow-ups make clients feel informed and secure. Overall, a positive experience that simplifies what could otherwise be a complicated process.
Milo Mehra
5/5.0
08, May 2024
Great Communication
The communication from the staff at One Reverse Mortgage, LLC really stood out. They kept me updated regularly and explained everything in plain language. Financial paperwork can often feel overwhelming, but here it was made much easier thanks to their thorough explanations. Each time I had a concern, someone was available to help me understand and resolve it. That level of availability was reassuring. The process moved along at a comfortable pace, and I always felt like I knew where things stood. Their respectful and patient approach gave me a sense of trust throughout the entire experience.
Violet Rossi
3/5.0
26, Apr 2024
Overall Positive
My overall experience was positive, even though there were minor setbacks along the way. The representatives were respectful and helpful, which I valued most. Sometimes the process moved slower than I expected, but I was never left without answers when I reached out. They gave clear explanations of complicated paperwork, making the process less intimidating. What stood out was their patience and the effort they made to ensure I felt comfortable with every step. While there is room for improvement in speed, the balance of care and professionalism made me appreciate working with them overall.
Victoria Moreau
1/5.0
15, Apr 2024
Frustrating Journey
The entire journey with this company has been frustrating. From the start, communication was slow and unclear. Paperwork errors caused repeated delays, and staff gave inconsistent answers to basic questions. Calls were often not returned, forcing clients to constantly follow up. Important updates were missed, leaving people in the dark about their own applications. This creates unnecessary stress and uncertainty. While the representatives are polite, the lack of organization overshadows their courtesy. For a process as significant as a reverse mortgage, clients deserve dependable support and accurate guidance. Instead, they encounter confusion, delays, and frustration at every step. The experience is far from reassuring and highlights the need for stronger systems and accountability.
Noah Singh
3/5.0
07, Apr 2024
Acceptable Guidance
Guidance is acceptable. Staff are friendly and try to explain the process, though responses can sometimes be slow. Paperwork is manageable with support, but minor hiccups happen. Overall, a reasonably smooth experience, giving enough clarity to feel confident in decisions about the reverse mortgage.
Olivia Patel
4/5.0
29, Mar 2024
Good Communication
Communication throughout the process was good. Staff responded promptly and explained everything in simple terms. Some minor delays in paperwork occurred, but the guidance provided was clear and consistent. Overall, the experience was positive, leaving clients feeling informed and comfortable with their decisions.
Joseph Subramanian
2/5.0
21, Mar 2024
Lack of Organization
Organization seems to be a major weakness. The process feels scattered, with important details often overlooked or forgotten. Paperwork is misplaced, and corrections are needed far too often. Clients have to remind staff about next steps, which should not be the case. Delays are frequent, and communication is inconsistent at best. While staff are respectful, the lack of coordination undermines trust. A process meant to provide financial stability instead creates anxiety and frustration. Clients expect efficiency and reliability when dealing with such important matters. Unfortunately, the disorganization makes the process harder than it should be, leaving clients questioning the company?s reliability.
Asher Majumdar
4/5.0
12, Mar 2024
Good Guidance
The guidance provided by One Reverse Mortgage, LLC was solid and reassuring. They walked me through every stage of the reverse mortgage process with patience and detail. While there were some delays in communication, the staff always followed up to make sure I had what I needed. The paperwork was explained in clear terms, which made it easier to manage. It felt good knowing there was a team available to answer questions whenever confusion came up. Although the pace could improve, the overall care and professionalism made this a very positive experience for me.
Nora Moreau
5/5.0
22, Feb 2024
Professional and Patient
The company handled the reverse mortgage process with professionalism and patience. I never felt rushed or pressured into making decisions. Each question I had was answered in detail, which gave me confidence moving forward. Paperwork can be stressful, but the staff carefully explained every section so I knew exactly what I was signing. Their steady communication kept me updated at each step, which really helped me stay comfortable. Overall, it was a reassuring experience, and I appreciated the respectful way the team worked with me. I would gladly share that my experience was positive and well-handled.
Ethan Miller
5/5.0
12, Feb 2024
Easy to Follow
The reverse mortgage process was easy to follow thanks to clear instructions from the staff. They patiently explained each step and answered questions thoroughly. Timely updates helped avoid confusion, and the team?s professionalism made the experience smooth. Felt well-supported throughout, making the overall process less stressful than expected.
Grace Dubois
1/5.0
04, Feb 2024
Confusing Instructions
Instructions provided during the process were confusing and often incomplete. Staff gave different answers at different times, leaving clients unsure about what was required. Forms had to be corrected multiple times, and deadlines were repeatedly missed. The lack of clarity made an already complex process unnecessarily overwhelming. Clients depend on guidance during such significant financial decisions, but here they?re left to sort things out themselves. While representatives are polite, the lack of consistency creates distrust. Communication is too slow, and updates only come when clients push for them. This leads to frustration and stress throughout the process. Reverse mortgages are supposed to provide peace of mind, but instead, the unclear instructions and errors here only add to clients? worries.
Chloe Nkrumah
2/5.0
27, Jan 2024
Endless Delays
Endless delays have been the most frustrating part of working with One Reverse Mortgage, LLC. Processing times stretched far beyond the initial estimates, with little to no communication about the reasons. Clients often had to chase updates and request basic information that should have been shared automatically. Paperwork errors slowed things even further, and corrections took too long. The lack of proactive communication left clients uncertain and anxious about their financial decisions. While the staff are respectful, the process is riddled with inefficiencies that overshadow any courtesy. Clients expect better planning and follow-through when dealing with such an important financial step. Instead, they face avoidable obstacles that create more stress than security.
Nadia Rossi
4/5.0
18, Jan 2024
Clear Instructions
Instructions and explanations are clear. Staff respond quickly to questions and ensure clients understand each step. A few minor delays occur, but overall the process is smooth and manageable. Supportive guidance helps clients feel confident and informed about their decisions regarding reverse mortgages.
Jude Naidu
5/5.0
11, Jan 2024
Transparent and Reassuring
Transparency was the key strength of One Reverse Mortgage, LLC. From the first call, the staff were honest about what to expect, including potential risks and benefits. That honesty helped me feel confident in making a major financial decision. Each representative explained the steps carefully and was available to answer questions promptly. The process was smooth despite minor paperwork delays, as the team kept me informed and reassured throughout. I felt respected and never pressured, which made the experience more comfortable. Their attention to detail and willingness to provide thorough explanations created a supportive environment. Overall, I left feeling informed, confident, and reassured, knowing I had guidance from a trustworthy and knowledgeable team.
Wyatt Kulkarni
3/5.0
08, Jan 2024
Decent Overall Service
The overall service was decent. The staff were respectful and helpful, answering my questions when I needed clarification. Some steps in the process did take longer than expected, and at times I felt things could have been more organized. Still, the explanations I received were clear enough to make informed decisions. The process of handling paperwork wasn?t always quick, but the support provided helped balance that. While not perfect, the experience was still good enough to leave me feeling satisfied. A bit more consistency and faster communication would have improved it further, but overall it worked out.
Daniel Menon
1/5.0
30, Dec 2023
Stressful Experience
Working with One Reverse Mortgage, LLC has been stressful. From the beginning, communication was slow and unclear. Paperwork instructions were confusing, requiring multiple corrections. Important deadlines were missed, leaving clients uncertain about the status of their application. Representatives were polite but inconsistent in their explanations, which only increased confusion. Delays piled up, forcing constant follow-ups and unnecessary stress. Clients going through such a significant financial process deserve support and confidence, yet this experience does the opposite. Instead of feeling reassured, clients are left second-guessing whether things are being handled correctly. For an organization handling people?s financial security, the lack of efficiency and clarity is unacceptable. Improvements in organization and communication are desperately needed.
Sylvie Weber
4/5.0
26, Dec 2023
Helpful and Patient Staff
One Reverse Mortgage, LLC impressed me with their helpful and patient staff. They walked me through each stage of the reverse mortgage process without making me feel rushed. The paperwork was extensive, but they explained each section carefully and answered all my questions with clarity. I noticed that their communication was consistent, keeping me informed about deadlines and updates. Although there were occasional delays, I felt respected and well-supported throughout. The team?s knowledge and dedication made a complex financial decision much less stressful. Their professionalism and patience gave me confidence in my choice and made the process feel manageable. Overall, I was satisfied with their service and found the experience informative and reassuring.
Alice Pavlov
4/5.0
15, Dec 2023
Supportive and Reliable
The staff at One Reverse Mortgage, LLC were supportive and reliable throughout the entire process. They didn?t rush me into making decisions but instead explained each option carefully so I could feel comfortable. While a few minor delays happened with the paperwork, the team always communicated clearly and followed up when needed. Having that reassurance made the whole experience less stressful than I expected. Their guidance gave me confidence, and I truly felt like they had my best interest in mind. I would say the combination of patience and professionalism really stood out during my experience.
Marcus Bennett
5/5.0
06, Dec 2023
Knowledgeable Staff
Staff are knowledgeable and make complex paperwork easier to understand. They walk clients through each stage and provide detailed explanations. The process feels organized and structured, which reduces stress. Communication is prompt, and the team shows genuine concern for client understanding. Overall, the experience is smooth and professional.
Helena Fischer
3/5.0
28, Nov 2023
Decent Service
Service is decent, with staff providing adequate guidance. Some steps feel slower than expected, and occasional delays in responses happen. Still, the process is understandable, and questions are answered thoroughly. Overall, it?s a manageable experience, giving enough clarity to make informed decisions about a reverse mortgage.
Sofia Mancini
2/5.0
12, Nov 2023
Complicated Process
The process feels more complicated than it should be. Paperwork is confusing, and the explanations from staff often raise more questions than they answer. Multiple corrections are required on forms, and delays in processing only add to the stress. Clients expect professional guidance, yet they often feel like they?re navigating alone. While the staff try to help, the lack of clarity and consistency makes the experience difficult. Processing times are longer than initially promised, and updates are rarely provided without asking. This constant back and forth creates unnecessary anxiety. Reverse mortgages are already complex, and the company should make the process easier, not harder. At the very least, clear instructions and better coordination would greatly improve the client experience.
Otis Kapur
5/5.0
07, Nov 2023
Smooth Process
The process with One Reverse Mortgage, LLC was smoother than I anticipated. Every representative I dealt with was professional and took the time to explain the paperwork clearly. They consistently updated me on the status of my application, which reduced anxiety during the waiting periods. I especially appreciated their patience in answering repetitive questions and providing context to help me fully understand each step. Even when minor delays occurred, communication remained timely and transparent. The team treated me with respect and never pressured me to make hasty decisions. By the end, I felt confident in the choices I made and supported by a knowledgeable team. The experience was efficient, reassuring, and exceeded my expectations. I would call it one of the better experiences I?ve had with financial services, largely because of their thorough and attentive approach.
Nathan Verma
5/5.0
04, Nov 2023
Clear Explanations Provided
I was impressed with the clear explanations provided throughout the reverse mortgage process. Every step was broken down so I could understand what was required. The staff kept communication open and were always ready to answer any questions I had. Paperwork was handled carefully, and I felt confident knowing that things were moving forward correctly. It?s rare to find a company that balances professionalism with patience, but here they managed to do just that. The experience gave me peace of mind and left me feeling more secure about my financial decisions. Overall, very satisfied with their support.
Wren Diallo
4/5.0
31, Oct 2023
Professional Guidance
This company delivered professional guidance from beginning to end. Each representative explained the reverse mortgage process thoroughly, making a complex financial product easier to understand. They answered all questions carefully and didn?t pressure me at any stage, which I greatly appreciated. Even when the process felt slow at times, the staff kept me informed so I wasn?t left in the dark. Their attention to detail in paperwork reassured me that everything was being handled properly. I also valued their patience and willingness to walk me through difficult sections repeatedly. Overall, the experience was positive and made a potentially stressful situation manageable. The team?s professionalism and commitment to client understanding stood out, leaving me confident in the decisions I made. I would recommend them to anyone looking for careful and informative guidance on reverse mortgages.
Ruby Schmidt
4/5.0
24, Oct 2023
Helpful Team Experience
Working with the team at One Reverse Mortgage, LLC was a positive experience overall. They answered my questions with patience and clarity, which helped reduce the stress of dealing with financial paperwork. At times, the process moved slower than expected, but the consistent updates helped keep me informed. The staff explained complex terms in simple ways that I could easily understand. Having someone available to guide me step by step was valuable. Although there?s some room for improvement in speed, the overall professionalism and helpfulness of the staff made the process manageable and reassuring.
Yuki Tanaka
4/5.0
14, Oct 2023
Helpful Team
The team is helpful and approachable. They explain every detail clearly, even the confusing parts of the process. Communication is generally quick and polite. Though some steps take longer than expected, the guidance provided ensures clients feel supported. Overall, a good experience for anyone navigating a reverse mortgage.
Alexander Chopra
1/5.0
03, Oct 2023
Poor Communication
Communication with One Reverse Mortgage, LLC is a major problem. Phone calls are rarely answered, and emails receive delayed or incomplete replies. Staff seem either overwhelmed or underprepared to provide consistent updates. Important details are often unclear, forcing clients to ask the same questions repeatedly. This causes unnecessary delays and stress. For such an important financial decision, clients deserve clear and reliable communication. Instead, they?re left waiting for updates that should have been shared immediately. While representatives are pleasant once reached, the lack of proactive outreach creates constant uncertainty. Overall, the experience leaves clients frustrated, confused, and feeling unsupported. Improving communication should be a top priority, as the current situation makes it difficult to trust the process.
Isaac Srinivasan
5/5.0
28, Sep 2023
Smooth and Professional
The process of getting a reverse mortgage felt smooth and professional. The staff took their time to explain everything in clear language, which made it much easier to understand. Paperwork can be overwhelming, but they guided me step by step and made sure I felt comfortable before moving forward. Communication was timely, and I always knew what stage we were in. Their approach gave me confidence that everything was being handled properly. I appreciated how patient and respectful they were throughout the entire process. Overall, it felt like working with a team that genuinely cared about helping clients.
Elizabeth Sowah
2/5.0
23, Sep 2023
Disorganized Team
Trying to work with this company is frustrating because the team seems disorganized. Questions are answered inconsistently, and documents are often misplaced or delayed. Instead of receiving clear guidance, clients are left piecing together details. Calls go unreturned, and it can take multiple attempts to get a straightforward answer. This level of inefficiency makes a stressful process worse. While representatives are respectful, their lack of coordination reduces trust in the entire operation. Errors in paperwork and missed deadlines show a need for better systems. Clients seeking financial security through a reverse mortgage end up spending more time worrying about process issues than their own finances. The disorganization undermines confidence in the company?s ability to handle important matters effectively.
August Sundaram
5/5.0
19, Sep 2023
Clear and Supportive
The team at One Reverse Mortgage, LLC was consistently clear and supportive throughout my experience. From the start, they outlined the process in an understandable way and didn?t rush me into any decisions. Each question I had was addressed patiently, and I never felt dismissed. Even when minor delays occurred, they communicated promptly and explained the reasons clearly. The staff went above and beyond to make the paperwork manageable, taking extra time to ensure I understood each section. What I appreciated most was their transparency?they openly shared the pros and cons of the reverse mortgage, which helped me feel confident in my decision. The combination of clarity, patience, and consistent communication made this experience far less intimidating than I expected. By the end, I felt informed, respected, and supported every step of the way, which made the process a truly positive experience.
Arjun Patel
5/5.0
09, Sep 2023
Very Supportive
Staff are very supportive and patient throughout the process. They take time to answer all questions and make sure clients understand the paperwork. Clear instructions and consistent follow-up make a complicated process feel manageable. Minor delays occur, but the overall experience is positive and professional, leaving clients feeling confident and informed.
Samuel Iyer
1/5.0
30, Aug 2023
Slow Responses
The experience with One Reverse Mortgage, LLC has been far from smooth. Communication is very slow, with days or weeks passing before hearing back. Paperwork instructions are confusing, and clarifications often contradict earlier explanations. This lack of consistency creates a stressful environment where clients feel unsupported. Processing times are much longer than expected, and updates are rarely provided proactively. The burden falls on the client to constantly follow up, which adds frustration. While staff are polite when reached, the lack of organization overshadows their courtesy. A reverse mortgage is already complex, so professional guidance is critical, yet here it feels missing. Clients deserve faster responses, clear instructions, and a process that doesn?t require constant chasing.
Sofia Marini
4/5.0
21, Aug 2023
Clear Explanations
Explanations about the mortgage terms are clear and thorough. Communication is consistent, and staff answer questions quickly. The process is mostly smooth, though some paperwork takes longer than expected. Overall, the experience leaves clients feeling confident, informed, and supported in making financial decisions regarding reverse mortgages.
June Silva
4/5.0
16, Aug 2023
Respectful Service
What I valued most in this process was the respectful way I was treated. The staff at One Reverse Mortgage, LLC always made sure to listen first before explaining anything. That approach helped me feel heard and understood. The process itself can be overwhelming with so much paperwork, but they broke it down into smaller steps that were manageable. Even when I felt unsure, they took time to clarify, which gave me confidence. There were a few delays, but I was always kept updated, so it didn?t feel frustrating. The team?s professionalism showed in how they balanced patience with efficiency. I appreciated that they didn?t push for quick decisions but instead encouraged me to think through everything carefully. That kind of respectful service is rare these days, and it made me feel more secure in moving forward. Overall, the experience was supportive and left me satisfied.
Hazel Dubois
2/5.0
11, Aug 2023
Overwhelming Experience
The process was overwhelming. Instructions weren?t easy to follow, and responses from staff often came too late. Delays dragged on, creating extra stress. While the representatives were polite, the overall handling of the mortgage lacked the efficiency and clarity that clients really need.
Felix Jha
5/5.0
29, Jul 2023
Reliable Team
Working with this company gave me peace of mind because the team was reliable from start to finish. I always knew I could reach someone when I needed clarity, and they explained each step thoroughly. Even though the paperwork was extensive, they made sure I didn?t feel lost in it. Their steady communication helped ease my nerves, especially during the waiting periods. I noticed how carefully they handled details, double-checking information to avoid any mistakes. That thoroughness built my trust in them. The representatives showed patience and were never dismissive of my concerns. Instead, they encouraged me to take the time I needed to decide. By the end of the process, I felt supported and confident in my choice. While there were minor delays here and there, the reliable and thoughtful guidance more than made up for them. Overall, I?d call it an excellent experience.
Emily Dubois
1/5.0
26, Jul 2023
Unorganized Process
Working with One Reverse Mortgage, LLC feels disorganized. From unclear instructions to slow updates, the process is unnecessarily stressful. Staff are polite but often unavailable, leaving clients to navigate paperwork alone. Repeated follow-ups are necessary to get basic information. Delays in approvals and processing add to frustration. Even minor steps take longer than expected, making the entire experience feel cumbersome. Communication gaps create confusion, and inconsistent explanations make decisions difficult. While reverse mortgages can be helpful, this experience diminishes confidence in the service. Clients expect guidance and clarity, but the current process leaves them uncertain and anxious. Significant improvements in coordination, responsiveness, and clarity are needed for a better client experience.
Gabriel Kaur
1/5.0
18, Jul 2023
Very Disorganized
The whole process felt disorganized from start to finish. Paperwork had errors, deadlines were missed, and updates were rarely given unless I asked. For such an important financial step, the lack of structure and coordination was unacceptable. It made everything stressful and unreliable.
Liam O?Connor
5/5.0
08, Jul 2023
Professional Support
The staff provide professional support at every stage. Complex paperwork is explained in plain language, making it easier to understand. Regular follow-ups and attention to detail build confidence in the process. Feeling supported throughout reduces stress significantly, and the overall experience is well-organized, informative, and reliable.
Priya Shah
3/5.0
27, Jun 2023
Satisfactory Experience
Overall, the experience is satisfactory. Staff are courteous, and guidance is generally clear. Some delays and minor confusion happened along the way, but nothing too concerning. The team remains approachable and answers questions, which helps make the process manageable. A few improvements could make it even smoother for first-time clients.
Henry Desai
2/5.0
14, Jun 2023
Paperwork Confusion
Navigating the reverse mortgage with this company has been unnecessarily confusing. Paperwork instructions are unclear, and several forms require repeated corrections. Staff attempt to help but often provide inconsistent answers, creating more stress. Delays are frequent, and clients must chase updates regularly. While the team is polite, the lack of organization is evident. Processing takes longer than promised, and minor errors are common. The complexity of forms combined with inconsistent guidance makes the experience frustrating. Clients hoping for a smooth and predictable process instead face repeated obstacles. The company needs to streamline operations, clarify instructions, and improve response times. As it stands, even motivated clients struggle to stay on track without excessive follow-up and patience.
Stella Jensen
2/5.0
08, Jun 2023
Unclear Information
Information provided was unclear and sometimes even conflicting. Different staff gave different answers, which made things confusing. The process requires trust and guidance, but the inconsistencies left me feeling uneasy. Better communication and organization would have made a big difference in the experience.
Audrey Rossi
3/5.0
04, Jun 2023
Fairly Positive Experience
My experience was fairly positive, though not without a few challenges. The staff explained the process clearly and were approachable whenever I needed guidance. At times, communication was slower than I expected, and I had to call back to get updates. While that part wasn?t ideal, the overall professionalism of the team stood out. They didn?t push me into any quick decisions, which I respected. I also appreciated how they broke down complicated terms into simple explanations so I could follow along more easily. The paperwork was manageable with their help, though the process itself could be streamlined. What I liked best was their respectful tone and willingness to answer questions, no matter how small. By the end, I achieved the result I was hoping for. While not perfect, I still believe the company provided a trustworthy and overall helpful service, making the experience a positive one.
Sawyer Ganesan
5/5.0
28, May 2023
Reassuring Guidance
Going through a reverse mortgage felt overwhelming at first, but the team?s reassuring guidance made all the difference. From the beginning, they laid out all the information in a clear and honest way, so I understood what I was committing to. They never shied away from explaining the risks as well as the benefits, which helped me feel informed. Each person I spoke with showed patience, even when I had repeated questions. I appreciated that the process never felt rushed; instead, it was paced in a way that respected my comfort level. The paperwork was explained line by line, and that attention to detail gave me confidence that nothing was overlooked. Delays did happen, but every time I was updated quickly and clearly. By the end, I felt comfortable with my decision, and I knew I had been guided with both professionalism and genuine care.
Owen Puri
1/5.0
23, May 2023
Constant Follow-Ups
I had to follow up constantly just to get simple updates. Calls were rarely returned, and emails often went unanswered. The delays dragged out the process far longer than expected. Staff were friendly when reached, but clients shouldn?t need to chase for basic information repeatedly.
Carlos Mendes
4/5.0
11, May 2023
Helpful Guidance
Staff are helpful and take time to explain complex terms. The process can feel overwhelming, but their step-by-step approach reduces stress. Responses are prompt and communication is clear, which reassures clients. Minor delays happen, but overall the guidance and support make navigating a reverse mortgage much simpler and less intimidating.
Abigail Jensen
1/5.0
07, May 2023
Communication Issues
One Reverse Mortgage, LLC struggles with communication. Calls go unanswered for days, and emails often receive incomplete or confusing replies. The team seems stretched thin, and clients are left waiting for critical information. This lack of reliable updates makes planning and understanding the mortgage process stressful. Documents can be confusing, and repeated clarification is needed. Staff are polite when reachable, but delays and inconsistent information create anxiety. Even minor steps in the process feel unnecessarily complicated due to poor coordination. Overall, the experience leaves a feeling of uncertainty and frustration. For clients depending on timely support and clear guidance, the current approach is lacking and needs significant improvement in communication and process management.
Benjamin Pillai
1/5.0
25, Apr 2023
Frustrating Delays
The process with One Reverse Mortgage, LLC has been frustrating from the start. Responses to emails and calls are slow, making it difficult to get clear answers. Paperwork is confusing, and explanations are often vague. Multiple follow-ups are required to get updates, which adds unnecessary stress. Overall, the lack of prompt communication and organized procedures makes the experience unnecessarily complicated. A reverse mortgage should feel manageable, but here, it feels like clients are left to navigate alone. Staff seem overwhelmed or disorganized, and important details are sometimes overlooked. While the concept is helpful, the execution is poor, leaving clients frustrated and unsure about the status of their application. Improvements in responsiveness and clarity are essential.
Isla Moreau
4/5.0
19, Apr 2023
Professional and Kind
The staff at One Reverse Mortgage, LLC were both professional and kind throughout my experience. I appreciated how they didn?t just read from a script but instead explained everything in a conversational way that was easy to understand. They kept me updated when paperwork was being processed, which helped me feel included in the steps. There were a few times when things moved slower than I hoped, but I never felt ignored. The team always called back and gave me the answers I needed, even if it took a little longer. What I valued most was the respect shown?there was no pressure or push to make fast decisions. For something as important as this, I needed time, and they gave me that. Overall, the combination of patience, professionalism, and genuine concern for clients made the process feel less intimidating and more manageable for me.
Scarlett Sowah
2/5.0
12, Apr 2023
Hard to Follow
The reverse mortgage process felt harder than it should have been. Instructions were unclear, and paperwork seemed to come in pieces. Communication gaps left me uncertain about what was next. Staff were polite, but the lack of consistency made the entire experience stressful instead of reassuring.
Emily Larson
5/5.0
05, Apr 2023
Smooth Process
The reverse mortgage process is surprisingly smooth. Staff explain each step clearly and answer all questions patiently. Feeling informed and supported throughout made a stressful decision easier to handle. Timely updates and organized paperwork kept everything on track. The team?s professionalism really stood out, making the experience comfortable and manageable from start to finish.
One Reverse Mortgage, LLC
Work With a Lender You Can Trust Finding the right lender is more than just comparing rates it's about trust and experience. Since opening our doors in 2001, we've become one of the most recognized names in reverse mortgage lending nationwide. We're approved by the U.S. Department of Housing and Urban Development (HUD), and our reverse mortgage program is backed by the Federal Housing Administration (FHA), which means we follow strict standards designed to protect you. We're also proud to have earned an A+ rating from the Better Business Bureau and maintain active membership with the National Reverse Mortgage Lenders Association (NRMLA), showing our ongoing commitment to transparency and customer care.
Address
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Website
onereversemortgage.com
Email
Telephone
(800) 401-8114
