New Era Debt Solutions
3.79/5.0
Blair King
1/5.0
21, May 2025
Communication was awful
If I could sum it up, I?d say the worst part was the lack of communication. They didn?t tell me what was going on most of the time. Every time I asked for updates, they acted annoyed. The customer service was so poor I couldn?t believe it. I don?t understand how they?ve been around this long. One of the most frustrating experiences I?ve ever had. Really regretted signing up with them.
Cameron Young
5/5.0
14, May 2025
Trustworthy and respectful
Trust is a big deal when you're in financial trouble. I always felt like I could trust this team. They keep things confidential and professional.
Devon Hall
5/5.0
06, May 2025
Didn?t feel pressured
They let me take time before enrolling, which helped me feel in control. Now I?m months in and happy with the decision. Couldn?t have done this alone.
Sidney Lewis
2/5.0
29, Apr 2025
Too impersonal for my needs
I like feeling supported when going through something like this, but the service felt more automated than personal. I didn?t get to speak to the same rep twice, and no one really seemed to remember my situation. It?s a decent setup if you don?t mind waiting and doing most follow-up yourself. But I needed more human support and didn?t get it.
Robin Clark
5/5.0
22, Apr 2025
Actually made progress
For years, I paid minimums and got nowhere. With New Era, my balances actually shrink. It?s not magic, but it works. Support team always answers my questions.
Stacey Moore
5/5.0
16, Apr 2025
Clear, honest, and effective
Those are three things I?d use to describe New Era. They don?t sugarcoat things, which I respect. So far, results have exceeded my expectations.
Leslie Thompson
5/5.0
09, Apr 2025
Glad I made the call
Was nervous to reach out but I?m glad I did. Their team was calm and understanding. My situation wasn?t easy but they didn?t give up on me.
Kelly Martin
2/5.0
01, Apr 2025
Not a smooth ride
They were friendly at first, but the execution of the plan felt messy. Took a long time before anything actually settled, and meanwhile I was just making deposits with little feedback. Website doesn?t update accurately. I eventually got a few settlements, but felt like I was guessing half the time. If you want constant updates or support, this might not be for you.
Ashley Harris
1/5.0
26, Mar 2025
Just created more problems
What they don?t tell you is that your credit will tank and you?ll still get sued. I had two lawsuits pop up while in the program, and New Era did nothing about it. It took them forever to settle one account, and their fees were outrageous. I?m still in a mess because of them. Would?ve been better off just paying my debts myself. Waste of money and trust.
Tracy White
5/5.0
18, Mar 2025
Helped me avoid default
I was close to defaulting on several accounts. They helped me avoid that and start rebuilding. Not everything was perfect, but the support has been consistent.
Shawn Thomas
3/5.0
11, Mar 2025
Supportive but Long Commitment
They handled unsecured debts, just as advertised. My total owed declined over time, and rep answered questions kindly. But required missing payments to creditors caused credit dip right away. Plan said 27 months average?mine took nearly 40. If you can afford multi?year journey, it's okay. If you need faster turn around, maybe look elsewhere.
Lynn Anderson
5/5.0
04, Mar 2025
Reduced my stress big time
I can?t overstate how stressful debt was before I found New Era. Since joining, I feel like I have control again. One account down, more to go.
Mike Williams
4/5.0
25, Feb 2025
Supportive approach with realistic timelines
I had nearly $50k unsecured debt and needed help. New Era offered a structured savings deposit plan, then negotiators got to work. After a year I saw significant cuts in principal owed. Understood credit score damage is inevitable, but they explained clearly. Support team polite and responsive even if email replies sometimes slow.
Jean Johnson
2/5.0
19, Feb 2025
Wanted more guidance
I didn?t feel like they had a good plan laid out for me. They explained things upfront, sure, but once I enrolled, the handholding stopped. It?s a lot to deal with alone, especially with debt collectors still calling. I expected more outreach and strategy from a company that?s done this for years. The system isn?t terrible, but I think it lacks real customer care.
Dale Smith
1/5.0
11, Feb 2025
Do not recommend
Signed up thinking this would be the solution to my debt struggles, but it became another problem. Their timeline was unrealistic, and nothing moved forward even after months of paying in. Customer service was not helpful, and most reps didn?t know the details of my file. After so long, I just gave up and left the program. They made my situation worse instead of better. I don?t recommend at all.
Carol Perez
5/5.0
05, Feb 2025
Easy to understand plan
They broke everything down simply. I didn?t feel overwhelmed or confused. First couple months were slow but now I?m seeing more settlements. Staying hopeful.
Bob Gonzalez
5/5.0
29, Jan 2025
Did what they said they would
That?s rare these days. Every promise they made, they?ve kept. They said it?d take time, and it is, but I?m seeing results now and it feels good.
Kim Lopez
1/5.0
22, Jan 2025
A total letdown
After all the talk about how they?d help me settle fast and save money, I ended up feeling totally let down. No consistent rep, no accountability, and very little progress. They didn?t do anything to stop the creditor harassment either. I don?t feel like they worked on my behalf at all. Honestly, it felt like a scam even though they?re legit. Just really bad service and way too slow.
Lee Hernandez
5/5.0
14, Jan 2025
Relieved I?m not alone
Debt felt so isolating. New Era made me feel supported and not judged. I have a real plan now and things are turning around. It?s slow but steady.
Lou Martinez
5/5.0
08, Jan 2025
Not perfect, but worth it
Had a slow start with getting paperwork in, but once it got rolling, everything?s gone smoothly. They?re responsive and the results speak for themselves.
Jackie Rodriguez
2/5.0
02, Jan 2025
Stress didn?t go away
Joined New Era thinking it would bring some relief, but I still felt just as stressed most of the time. Very little information came my way unless I called first. My credit was destroyed (which I knew might happen), but they didn?t help manage expectations after that. I?ve had one decent settlement, but it wasn?t enough to feel like progress. Felt like I was doing it alone.
Terry Garcia
5/5.0
24, Dec 2024
Clear communication
They email and call with updates, and I always know where my accounts stand. I did have one missed email, but they called to follow up. Very reliable.
Pat Jones
5/5.0
18, Dec 2024
No upfront cost helped me start
I wouldn?t have signed up if they charged upfront. I appreciated that I didn?t have to pay until they actually settled something. That made me trust them more.
Drew Brown
4/5.0
11, Dec 2024
Genuine process, slow but worth it
Enrollment felt low?pressure, better than credit counseling. They make you default on enrolled accounts?but negotiate to lower total balance. That drop was the credit blow, but settling balances faster. Program averaging 24?48 months matched my experience. My rep always answered questions respectfully. Would?ve preferred faster updates, but results count most.
Casey Wilson
5/5.0
03, Dec 2024
Better nights sleep now
Before New Era, I was waking up in the middle of the night stressing over debt. Now I sleep better knowing someone is handling things. Peace of mind is priceless.
Jordan Davis
2/5.0
27, Nov 2024
Some progress but not impressed
I?ll admit I had a few accounts settled, but it took forever and I never knew what was going on. I expected more updates or at least someone checking in once a month. The lack of communication made me anxious. I didn?t feel supported through the process, especially when creditors still contacted me. Maybe it works for some, but it just didn?t feel smooth at all.
Ryan Miller
5/5.0
19, Nov 2024
Solid service overall
No major issues so far. One settlement came in higher than I expected, but still less than the original amount. The portal works fine, but updates could be quicker.
Sam Scott
5/5.0
12, Nov 2024
Didn?t judge my situation
I had a messy situation with credit cards and payday loans. They listened without judgment. Helped me sort through the chaos and gave me a clear plan.
Chris Foster
3/5.0
05, Nov 2024
No Upfront Cost, Slow Results
Really liked that there?s no upfront fee. That eased my worry. However once enrolled it felt slow?about 8 months before first creditor negotiation. Support is available weekdays only, which was limiting. Settlements do come eventually, but if you expect faster pace you might get frustrated. Staff are professional but not remarkable.
Alex Perry
1/5.0
30, Oct 2024
Felt completely ignored
I never felt supported during the process. Every time I had a question, it would take days or even weeks to get a reply. My debt just kept sitting there. I thought I was making progress, but nothing changed. They didn?t give me real-time updates, and I started losing faith after a few months. Not once did I feel like I was being helped. Just a very poor experience overall.
Jesse Allen
5/5.0
23, Oct 2024
Better than credit counseling
I tried credit counseling before and didn?t like the monthly fees. This works better for me. They actually reduce what I owe. It?s not fast, but it works.
Riley Davies
5/5.0
16, Oct 2024
Real people, real support
Everyone I talked to felt like a real person, not some call center script. They take the time to explain things and follow up. A couple of small delays, but always resolved.
Jamie Turner
4/5.0
08, Oct 2024
Explained risks without fear tactics
They didn?t push me into program but laid out pros, cons, alternatives like consolidation or bankruptcy. They?re a member of IAPDA and BBB A+ which helped me trust them. After saving for settlement deposits, account reductions started occurring. I?m on track for a debt?free finish in less than three years. Slight portal glitches but staff helpful.
Morgan Wright
5/5.0
01, Oct 2024
My debt is actually going away
I wasn?t sure if this would work, but it is. Three accounts already resolved, and I?m only halfway through the program. It?s a long road, but it?s working.
Blair King
2/5.0
25, Sep 2024
Takes too long and not transparent
Honestly, they started off great with all the free info. But once I signed up, it felt like I was forgotten. They said my debt could be settled in a year or so, but I barely saw progress after 14 months. Also, they weren?t clear about fees until after the first settlement. I thought I understood everything, but turns out I didn?t. Wouldn?t recommend unless you?re really patient.
Cameron Young
5/5.0
18, Sep 2024
No pressure sales, finally
After talking to other companies, New Era was refreshing. No hard sells, just info. Gave me space to decide. Since enrolling, I?ve seen a few balances reduced already.
Devon Hall
5/5.0
10, Sep 2024
Never made me feel dumb
I asked a lot of repeat questions, and they never made me feel stupid. Just patient, helpful answers every time. Settlements are moving along too. Very relieved I signed up.
Sidney Lewis
5/5.0
03, Sep 2024
Transparent from day one
They?re honest about the risks and rewards. Didn?t hide anything. I respected that. The results so far have been better than expected. Can?t complain.
Robin Clark
2/5.0
27, Aug 2024
Service could be more responsive
The overall concept of the program makes sense, but I didn?t feel like the service matched. Wait times for emails were long, and phone support was inconsistent. It took a while before anything significant happened. It?s not the worst out there, but I think they could improve on communication and clarity big time.
Stacey Moore
5/5.0
21, Aug 2024
Feels like a team
I felt like I had someone in my corner for once. Debt was overwhelming me but they gave me tools, a plan, and a lot of support. Progress isn?t instant but it?s consistent.
Leslie Thompson
4/5.0
13, Aug 2024
Professional and honest
The initial free analysis gave me clear view of what I owed and options. They don?t operate in every state but good that NY is included. Within months funds built up and negotiation began. Fees only taken after a successful settlement is reassuring. Credit score took a hit?but that?s industry standard. I?d say it?s solid though not ideal for fast turnaround.
Kelly Martin
5/5.0
07, Aug 2024
Not instant, but steady
This isn?t a quick fix, and they never claimed it was. But after a few months, I started seeing real changes. They always explain what?s happening, which I appreciate.
Ashley Harris
2/5.0
01, Aug 2024
Couldn?t rely on communication
Every time I had a question, it would take days to get a response. And even then, the answers felt vague. I needed clear direction, especially when creditors were calling me nonstop. The program didn?t offer much comfort during the hardest months. They said it?s part of the process, but I think it should?ve been handled with more care and attention. Not what I hoped for.
Tracy White
5/5.0
24, Jul 2024
Professional and respectful
They?re always respectful, even when I was behind on a few deposits. No scare tactics or guilt. They just helped me refocus and keep going. Very thankful.
Shawn Thomas
1/5.0
17, Jul 2024
Very misleading service
Their sales team told me one thing, and the actual service was completely different. They didn?t explain the impact to my credit or how long I?d be waiting with no results. I got scared when I started getting court notices, and New Era didn?t step in at all. The stress and confusion weren?t worth it. I had to drop out and now I?m in worse shape than before I started.
Lynn Anderson
5/5.0
09, Jul 2024
Helpful during a tough time
Going through a divorce and left with debt. New Era helped me set up a plan that worked on one income. They weren?t judgmental, which was refreshing. Got my first settlement this month!
Mike Williams
1/5.0
02, Jul 2024
No follow-through
They talk a big game about helping people, but once you're in, they?re gone. It took months for the first action, and even then it was a small settlement with a huge fee. They didn?t fight for me the way I thought they would. I kept asking what?s next, and no one gave real answers. They didn?t explain things well and I felt like I was left hanging all the time.
Jean Johnson
5/5.0
26, Jun 2024
Saved me from bankruptcy
Honestly, I was thinking of filing bankruptcy. Glad I found New Era first. They helped me settle thousands for way less. The process takes time, but it?s legit. One of the best choices I made financially.
Dale Smith
4/5.0
19, Jun 2024
Patient staff, fair reductions
They guided me through choosing between debt management or settlement. Settlement was right because I had unruly unsecured debt. Over a few months, two accounts settled at under half the balance. Yes credit score dropped, but service was upfront and fair. Portal works fine, occasionally delayed updates. Still feel the results are worth it so far.
Carol Perez
5/5.0
12, Jun 2024
Easy to work with
They really made things easy to understand, and that helped calm my nerves. The debt tracker is helpful too. I do wish the app had more features, but the actual service has been fantastic.
Bob Gonzalez
5/5.0
04, Jun 2024
Real results, no pressure
What I liked most is there was no pressure to sign up. They walked me through everything, no gimmicks. First settlement was more than I expected. Not the fastest process but they stay in touch and I see progress.
Kim Lopez
2/5.0
29, May 2024
Long wait, little action
I started the program thinking I?d see faster changes. But honestly, I waited almost a full year before anything happened. One account was settled, but they didn?t even inform me until weeks later. The website was barely useful and didn?t update properly. Felt like I was in it alone most the time. Some support, but not enough to justify how long this is all taking.
Lee Hernandez
5/5.0
23, May 2024
Finally making progress
For years, I was drowning in credit card debt. New Era?s program helped me get traction. I?ve already had two accounts settled and it?s the first time I feel hopeful. Response times can vary, but they always follow through.
Lou Martinez
5/5.0
15, May 2024
A team that cares
I feel they genuinely care, not just billing me. My consultant checks in, gives updates, and answers when I call. Some hold times on phone but worth it.
Jackie Rodriguez
5/5.0
09, May 2024
Peace of mind regained
Never thought I?d say that. Creditor calls less, my anxiety lessened. They don?t fix everything overnight, but steady progress. Great support from my consultant.
Terry Garcia
4/5.0
01, May 2024
Reliable help with occasional delays
Friendly staff, no high?pressure sales, they treat you like a person. I had medical debt and card balances and they enrolled me after confirming I qualifed. It?s available in NY so that was helpful. My deals settled well under original owed amounts, fee taken after settlement. Credit impact was expected, though timing felt a little long.
Pat Jones
5/5.0
26, Apr 2024
Walking me through options
I didn?t know debt settlement vs consolidation. They explained each, pros cons, then guided me based on my situation. Helpful service with little fluff.
Drew Brown
5/5.0
18, Apr 2024
Honest and transparent
They were open about potential timelines, fees, and risks. It wasn't sugar?coated. Settlements happening. That honesty builds trust. Their portal UI could be better but functional.
Casey Wilson
2/5.0
11, Apr 2024
Way too many delays
I get that debt relief takes time, but they didn't keep me in the loop at all. Every time I called, I spoke to someone different who didn?t seem to know my case. I got one settlement after 10 months. That?s not encouraging. Also, my credit dropped faster than they said. The service is legit, I guess, but the pace and lack of updates really frustrated me.
Jordan Davis
5/5.0
03, Apr 2024
Personalized plan works
They didn't push me into one?size?fitsall program. Gave me tailored plan with flexible payments. Seeing results is satisfying. A few follow?up emails delayed but fine.
Ryan Miller
5/5.0
27, Mar 2024
Reduced my junk collections
Before, daily calls from debt collectors. Now it?s quiet. They educate you on rights and negotiate on your behalf. Sometimes legal notices aren?t updated fast, but they respond.
Sam Scott
5/5.0
21, Mar 2024
Patient through my mistakes
I missed a deposit once and panicked. My rep was forgiving, helped set things right without judgment. That made me trust them more. They handle creditors well.
Chris Foster
4/5.0
13, Mar 2024
Personalized help with oversight
Debt specialist analyzed my unsecured balances and tailored a plan. They negotiate credit cards, store?cards, personal loans?but not secured loans or mortgages. That fits my needs. Program timeline around 28 months average seems reasonable. While I lost points on credit report, I?m saving thousands versus doing nothing. Occasional paperwork missteps, but resolved kindly.
Alex Perry
5/5.0
06, Mar 2024
Worth the wait
Took months to see first settlement but when it came it felt huge. Team was honest about timelines. No scams, just real work. Portal updates sometimes delayed but they inform me.
Jesse Allen
2/5.0
28, Feb 2024
Expected better follow-up
They promised to guide me through the process, but most of the time I had to chase them for answers. Settlements were slow, and it felt like no one was really managing my account directly. Not bad people, but very poor follow-up. After waiting months with barely any progress, I started regretting signing up. It works, maybe, but way too slow for my situation.
Riley Davies
1/5.0
23, Feb 2024
Worst decision I made
Trusting them with my finances was a mistake. I got almost no help when I needed it. My accounts were still being reported late, and I kept getting harassed by debt collectors. I had to constantly follow up just to get the bare minimum info. Nothing about the process was clear. It just made my credit worse and stressed me out more. I would not wish this experience on anyone.
Jamie Turner
5/5.0
15, Feb 2024
Explanations made sense
Debt is complex but their reps explain simply. I finally understand what?s going on. Balances shrank faster than I thought. Overall I feel more in control.
Marley Wright
5/5.0
09, Feb 2024
They treat you like a person
Not a number, they remembered my situation and personal details. That meant a lot. Settlements began within months. Occasional voicemail delays, but replies come eventually.
Taylor King
5/5.0
01, Feb 2024
Finally a step forward
I felt stuck for years. New Era helped me take a real first step. Monthly deposit manageable, and they contact creditors. Not instant, but steady progress.
Quinn Young
5/5.0
26, Jan 2024
Calm voices in crisis
During high stress I got calm, respectful guidance. They explained legal angles, helped me through tough creditor calls. Small tech glitch once, but service overall is reliable.
Chandler Hall
5/5.0
19, Jan 2024
No upfront fees is great
Really appreciated no cost until debt is settled. Makes it less risky. Team helped me set realistic goals, and two debts already resolved. Website portal could be faster, but fine overall.
Dakota Lewis
3/5.0
11, Jan 2024
Ethical, But Slow Pace
New Era has a clear performance?based fee model, no hidden charges. But they don?t share exact fee percentages until later, which felt odd. Settlements did happen eventually and debt reduced. Support staff respectful but customer portal glitchy at times. If you want reliability over speed, it?s fine. Just don?t expect miracles or fast service.
Sawyer Clark
4/5.0
05, Jan 2024
Transparent yet cautious
My rep explained that settlements average 14?23% in fees of settled amount, and that credit score will worsen temporarily. No sugarcoating. Settlements already reduced balances, though still slow. Portal flaws?not always up?to?date?but support staff address issues when I call. I feel in control and more calm, but improvements could be slightly quicker.
Blair Moore
5/5.0
30, Dec 2023
They actually fight for you
I saw them negotiate down a charge I thought was non?negotiable. Saved me hundreds. They don?t just take your money ? they take action. A bit slow on weekend replies but weekday support is solid.
Avery Thompson
3/5.0
24, Dec 2023
Good Service, Slower Than Expected
I read BBB and Trustpilot ratings so I enrolled. Staff are respectful and process is honest, no upfront fees. But portal sometimes missing updates, and I had to call to get status. Settlements started after several months. Credit score drop was bigger than I hoped. I?d hire them again only if not in a hurry.
Finley Martin
5/5.0
17, Dec 2023
Feels less lonely dealing with debt
Debt was isolating, but they check?in regularly by phone. Settlement progress emails help me feel involved. Slight mixup in phone times but they always call back. Glad I chose them.
Morgan Harris
3/5.0
10, Dec 2023
Reasonable but Not Stellar
Had some medical and credit card debt. Program structure made sense, and they gracefully allowed skipped deposits when needed. But notifications were inconsistent and I often had to follow?up. They?re accredited and legitimate, but pacing was slower than I expected. I?d say results are fair?but not exceptional, given time invested.
Kennedy White
5/5.0
03, Dec 2023
Genuine help without pushy sales
Contacted many companies but New Era didn?t feel salesy. They just showed options, let me decide. My balances already decreased. Very transparent about fees from day one.
Peyton Thomas
3/5.0
28, Nov 2023
No Weekend Service Frustrating
I appreciated the free consultation and staff honesty upfront. But once enrolled, if I needed help after Friday there was no support until Monday. That weekend gap caused anxiety. Portal updates delayed sometimes. Debts are being settled slowly, but nothing surprising. Overall OK but not convenient if you want continuous availability.
Sutton Anderson
5/5.0
20, Nov 2023
Friendly voices on the other end
Every rep I talked to was patient, never sounding robotic. They clearly explain next steps. My debts are lowering slowly but steadily. Slight delay once on follow?up but they corrected it quickly.
Shiloh Williams
1/5.0
12, Nov 2023
Not helpful at all
I joined thinking I?d get some peace of mind, but it only made things worse. Creditors started suing me and New Era just told me to ignore the letters. They didn?t act fast enough or provide any real support. Their website was glitchy too, and I couldn?t even track what was happening with my payments. Felt like I was just throwing money into a void. Would never recommend this service.
Rowan Johnson
2/5.0
04, Nov 2023
Average results, slow communication
I did end up with some debt reduced, so I can?t say it was a complete failure. But every step of the way felt like I had to pull answers out of them. Not enough clear updates, and some reps didn?t even know what stage my account was in. Feels more like a system that runs itself rather than a team supporting you closely.
Ellis Smith
4/5.0
31, Oct 2023
Structured and steady outcomes
They walk you through a deposit plan to a dedicated savings account, then in 6?12 months they negotiate. I?ve now got two accounts settled and a few more in progress. My total debt dropped nearly 50%. They warn credit score will suffer?mine did?but reduces quicker than if I?d stuck with minimum payments. A good trade?off if you?re prepared.
Eden Perez
5/5.0
23, Oct 2023
Worth a try if you?re stuck
I was stuck with multiple cards. Their free analysis gave me insights and options. They've already settled two smaller ones, and communication is decent. Some small paperwork confusion, but cleared it fast.
Remi Gonzalez
5/5.0
16, Oct 2023
Gave me real breathing room
Debt was choking me. New Era?s approach gave me breathing room ? one monthly deposit, not multiple. They negotiate junk interest off my balances. It's taking time but I feel less anxiety daily.
Reed Lopez
2/5.0
10, Oct 2023
Felt left in the dark
At first they were super helpful and explained everything. But once I enrolled, the communication just dropped off. I had to keep calling to get updates. Took almost a year to settle one account. The portal rarely shows accurate info. I just didn?t feel like they were working fast enough. I know it takes time, but I expected more hands-on support than what I got.
Piper Hernandez
5/5.0
02, Oct 2023
Respectful and kind staff
My assigned consultant always used my name, was empathetic, and never pushy. I felt respected. Seeing settlements roll in is motivating. Fees only after each settlement is fair. A few slow emails but they answered eventually.
Lane Martinez
3/5.0
27, Sep 2023
Good Intentions, Unclear Fees
Process was straightforward: monthly savings, then negotiations start. Staff explained risks and timeline. But fee structure wasn?t clear until after start, which felt uneasy. Settlements came?but credit impact bigger than I expected. I can?t fault their effort, staff were responsive, but more transparency upfront would help trust. Overall average and neither bad nor excellent.
Skye Rodriguez
5/5.0
21, Sep 2023
Stress less, live more
Living paycheck?to?paycheck was exhausting with debt. Now I have one steady monthly deposit and professional negotiators handling creditors. Calls reduced drastically. Odd hold time once, but overall very comforting service.
Dean Garcia
5/5.0
13, Sep 2023
Not just another agency
They take care to educate you about what?s happening with creditors. I always knew status of each account. No over?promising, just facts. Had minor issue with portal but fixed fast by support.
Pearl Jones
1/5.0
06, Sep 2023
They did almost nothing
I paid into the program every month like they said, but nothing happened. No settlements, no updates, just long waits and excuses. When I asked about my progress, they always gave vague answers like ?we?re working on it.? This went on for nearly a year. I ended up canceling because I couldn?t trust them anymore. I wasted so much time and money. Really disappointed with how it all turned out.
Heath Brown
4/5.0
30, Aug 2023
Ethical, no upfront fees
The one thing I liked most: no upfront fees allowed by law?and they stick with it. Instead they charge after a debt?s settled and discharged. That eased my mind. Credit score did drop because I had to default letters while saving up, but debts decreased faster than I could on my own. Website tools sometimes glitchy but service makes up for it.
June Wilson
4/5.0
25, Aug 2023
Not hype, just steady progress
There?s no promise of quick fix, just structured plan, monthly deposit, negotiation?took about a year before I saw first settlement, but appreciated honesty. Fees only after settling is fair, though they aren?t very transparent about exact rates before you join. Support team polite, and portal is user?friendly. If you know expectations, it?s a solid service.
Brooks Davis
1/5.0
18, Aug 2023
Empty promises
They made everything sound easy and stress-free during the consultation. But as soon as I was in, it was radio silence. Took forever for them to respond to emails, and phone calls went nowhere. I got hit with legal notices because of unpaid debt, and New Era just kept saying it?s part of the process. Nothing was explained clearly. I felt abandoned and honestly, it?s not what I signed up for.
Cora Miller
5/5.0
11, Aug 2023
Better credibility than others
BBB A+ rating and positive Trustpilot made me try them. My experience matches: team is honest, transparent, no hidden fees. They do track progress online which is handy. Taken some time, but I feel more in control.
Gage Scott
5/5.0
03, Aug 2023
Professional team, gentle approach
They never rushed me. Always waited until I felt ready, and set realistic monthly goals. My debt decreased more than expected within first year. Customer service helpful and always polite. A few delays in paperwork, but they sorted it quickly.
Hadley Foster
3/5.0
29, Jul 2023
Transparent, Limited Support Hours
They explained everything clearly, including possible credit fallout. I joined because free consult and Spanish support was offered. Settlement slowly started, but customer service isn't available on weekends, that was a pain when urgent questions popped. Portal not always updated. It works, but with limitations and slower pace than I hoped.
Vaughn Perry
1/5.0
20, Jul 2023
Extremely slow, no transparency
It?s been over a year and barely any progress on my accounts. I kept asking for timelines and was told ?soon,? but nothing ever happened. Their online dashboard is confusing and outdated, and no one gives straight answers. I just feel completely misled. I thought this was a legit program to help me but it just caused more stress and hurt my credit even more. Just awful service.
Callie Allen
5/5.0
13, Jul 2023
Debt relief made doable
Handling $20k+ debt was so stressful. New Era broke it down into monthly deposits I could manage, and they negotiate my balances. Still in progress but the peace of mind is worth it. They do sometimes leave voicemail, but all good.
Myles Davies
3/5.0
05, Jul 2023
Mixed Experience Over Time
I live in NY so they served me fine. They say typical program under three years?and mine stretched nearly 3.5. Two accounts settled but several others still pending after long time. Credit dropped as expected. Staff friendly, but updates were infrequent and portal sometimes glitchy. We got results, but it took longer than promised.
Delaney Turner
5/5.0
01, Jul 2023
They really listen
I had unique situation with medical bills and they listened, didn?t pressure me, and tailored a plan. Settlements already started closing accounts. Fees are fair since nothing is paid unless they settle. Some small miscommunications, but overall solid help .
Shane Wright
4/5.0
22, Jun 2023
Good support, some credit pain
They?re available in NY so was able to sign up easily. Since 1999 they?ve handled millions, I guess that experience shows. My debts have reduced significantly?helped with credit card and private loan balances?and I?m hopeful. My credit took a hit while debts were in default, which I knew up front. Communication generally polite, just once slow to respond via email.
Briar King
1/5.0
14, Jun 2023
Felt like a number, not a person
They were friendly before I signed up, but after that, I felt like no one cared. Just robotic responses and delays. I never had the same rep twice. I was scared because creditors still called and sent letters, but New Era didn?t do much to help. After a year, only one account got settled. I?m beyond frustrated and feel like I paid for nothing helpful. Wouldn?t do this again.
Cody Young
4/5.0
08, Jun 2023
Clear process, realistic expectations
New Era explained every step clearly: savings deposit, negotiators reaching out, account by account settlement. Hard that it takes long?about 2?3 years average?but I?m seeing actual results. Their fees (once debt settles) seemed high but fair. Portal updates sometimes delayed, but staff always answered when I called. Overall I feel informed and cautiously optimistic.
Esther Hall
5/5.0
01, Jun 2023
Clear and friendly service
New Era team was friendly and explained their process simply. No upfront cost was a relief. My balances dropped faster than I thought possible. Sometimes the system lags but consultant always calls back. Overall good experience so far, thankful I joined.
Trenton Clark
4/5.0
26, May 2023
Pacing exactly what I needed
They didn?t promise magic?just a structured path. You stop paying creditors, save into escrow, negotiators start working once funds enough. It did take months to accumulate funds before settlement talks. But now I see steady decline in total debt. Portal sometimes slow but agent follow?ups make up. I?m really less anxious than before starting.
Mabel Lewis
1/5.0
19, May 2023
Worse than doing it yourself
This company made me feel more stressed than I was before I started. They barely updated me on anything, and when I called in, the reps didn?t even seem to know what was happening. I waited forever to see any kind of settlement, and when it finally happened, the fees were more than I expected. Honestly I probably could?ve negotiated better deals on my own. Not worth it.
Sage Hernandez
5/5.0
10, May 2023
More hopeful than I expected
Was skeptical at first but after free debt analysis they proposed a plan that actually makes sense. My payments got smaller, and creditor calls slowed down. They've been polite and professional on each call. Still got ways to go, but hopeful now.
Vera Martinez
3/5.0
03, May 2023
Helpful but Bit Slow
I signed up after a free debt analysis and felt team was honest. But it took about a year before any settlement happened. Support was polite but sometimes slow to answer emails. Credit score went down, as explained, but updates in portal lagged a little. If you?re not in a rush, it?s okay?but could be faster communication wise.
Cruz Rodriguez
5/5.0
28, Apr 2023
Supportive and calm process
I felt pretty overwhelmed by credit card calls but New Era guided me step?by?step. My consultant was patient, answered even silly questions, and the plan fit my budget. I'm not fully done but already feel less stressed. I appreciate how they don?t push but explain everything clearly.
Joy Garcia
2/5.0
22, Apr 2023
Didn?t meet expectations
Maybe my expectations were too high, but I thought things would move a bit faster. After months of waiting, only one small account was settled. I never felt like I had a dedicated person I could talk to about my progress. They aren?t dishonest, just not as involved as I hoped they?d be.
Rex Jones
4/5.0
12, Apr 2023
Helpful throughout the journey
I enrolled after a long free consultation and found their approach quite straightforward. They guide you to fund a savings plan, then negotiate lower balances?really helpful for credit cards and personal loans. I wish my credit score hadn?t dropped as much, but that was expected. Settlements did start coming through, and throughout the program support was responsive and consistent.
Gemma Brown
1/5.0
04, Apr 2023
Totally disappointed
Honestly I had high hopes when I signed up, but it just ended up being a total waste of time. I didn?t get much communication unless I kept bugging them, and nothing happened for like 10 months. I was still getting collection calls nonstop and they kept saying it?s normal. I feel like they just took my money and dragged the process. Regret joining, wouldn?t recommend to anyone.
New Era Debt Solutions
Since 1999, New Era has been offering friendly, professional debt relief services to help consumers regain financial control. With decades of experience and proven expertise, we work to settle your debt for less, helping you save both time and money. Let our team guide you toward a more manageable and stress free financial future.
Address
Wood Road 330
93010
Camarillo
United States
Website
neweradebtsolutions.com
Email
Telephone
