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Netspend

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netspend.com
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img 2/5.0 21, Oct 2024

Bad Experience with Customer Service

I had an issue with a charge, and customer service was no help at all. It took days to resolve the issue, and I felt like I was being given the runaround. After this experience, I'm looking for another service.

img 1/5.0 13, Sep 2024

Ridiculous Fees Poor Service

I've used Netspend for a few years, but I've had enough of their ridiculous fees. Every time I turn around, there's another charge for something-checking my balance, making transactions, withdrawing money. It's too much. And don't even get me started on customer service.

img 4/5.0 11, Sep 2024

Solid Prepaid Card

I have used Netspend for my prepaid card, and it has been alright. I can make purchases anywhere, and since I get text alerts for every transaction, I know where all my money is going. The fees are somewhat excessive, but the convenience I get, I feel is worth it.

img 4/5.0 08, Sep 2024

Good for Controlling Money

I have been using Netspend for a couple of years now, and so far, it is pretty good. It is easy to work with the card, and I love the fact that through the app, I can track my transactions. Yes, fees could be lower, but their customer service is amazing.

img 2/5.0 28, Aug 2024

Account Frozen for No Reason

I had an incredibly frustrating experience with NetSpend. My account got locked out of the blue, and it wasn't possible for me to access my money. I needed to pay bills and had no means of reaching my money. I called customer service several times, but none could give me a clear answer as to why the account was frozen or how long it would take before I got access to my funds again. I had to wait more than a week before using my account and, by then, I'd already missed the payments.

img 4/5.0 25, Aug 2024

Good for Managing Finances

Netspend has helped me keep better track of my money. It's got a good mobile app, and the fact that I can get paid early with them is such a great plus. If only they'd have fewer fees, but hey, it's a good service for what it is.

img 1/5.0 19, Aug 2024

Customer Service Nightmare

I have never been so furious with a business in my whole life. My account was locked in my Netspend for no apparent reason, and the customer service turned out to be absolutely useless. I called them several times, and every representative told me different versions of the reason for locking my account and when the issue would be resolved.

img 2/5.0 16, Aug 2024

High Fees and Poor Support

I've been using Netspend for a while, but I'm tired of the fees. Customer service doesn't seem to fix issues, and the fees just keep adding up. I'm considering switching to another card.

img 5/5.0 13, Aug 2024

Easy to Use and Secure

Netspend has been my go-to prepaid card for a while now. The app is easy to use, and the fraud alerts give me peace of mind. I also love getting my paycheck early. Highly recommend!

img 4/5.0 11, Aug 2024

Convenient and Secure

I've used Netspend for years and generally enjoy the service. Getting paid early is great, and their fraud protection is solid. My only issue is the fee structure?it can get pricey. But customer service has always been helpful.

img 4/5.0 18, Jul 2024

Helpful Customer Service

I've been with Netspend for several years now and have never had any major issues. The customer service is responsive, and every time I call them concerning something with my transactions, they fix it. Getting paid two days early is nice to help with financial planning. Overall, a good experience.

img 5/5.0 14, Jul 2024

Excellent Experience for 7 Years

I've been with Netspend for 7 years. The early direct deposit is great, and their fraud detection has saved me more than once. Customer service is always quick to respond. The fees can be a bit high, but it's worth it for the convenience.

img 2/5.0 12, Jul 2024

Frustrating Hold on Funds

They put my account on hold, and I couldn't access my money for days. It took numerous calls to their customer service, and they never really told me why the hold was placed. It was extremely frustrating.

img 2/5.0 11, Jul 2024

Frustrating Experience with Fees

I used to love Netspend, but the fees have gotten out of hand. I'm charged for almost every action, from checking my balance to using the ATM. It adds up fast, and customer service hasn't been helpful in offering solutions. I'm looking for a card with fewer fees.

img 3/5.0 10, Jul 2024

Unreliable Mobile App

I have been with Netspend for quite a long period, but this mobile app has recently caused a lot of headache. It crashes a lot, and I have also faced problems while depositing through the app. Customer service hasn't been helpful, and I'm getting frustrated by a lack of support.

img 4/5.0 08, Jul 2024

Perfect for Budgeting

Netspend has been instrumental in helping me stay ahead with my budget. I like how the app keeps me updated with my spending, and early pay is a huge bonus. I would only change the ATM fees to be lower. Otherwise, it has been a lifesaver.

img 5/5.0 06, Jul 2024

Excellent Customer Support

I've had some fraud on my account; however, it was dealt with perfectly by Netspend. They locked my card and issued another one straight away. Their customer support is always up to help me out, and I have been with them for more than 5 years.

img 2/5.0 25, Jun 2024

Fees and Account Holds Are a Problem

It always used to be my go-to card for everyday purchases, and now, due to the monthly high fees, unexpected account holds, and no notice, I am starting to second-guess that.

img 4/5.0 13, Jun 2024

Reliable for Direct Deposits

Netspend always deposits my paycheck a day in advance, a feature which I am in love with. I can also comfortably shop online with it knowing that in the case of fraud, no money will be deducted from my account. Though their charges are somewhat high, it is worth the comfort. Thanks,

img 3/5.0 11, Jun 2024

Convenient but very Costly

Netspend is good to go through to get your paycheck early, but the fees, man. kill me. I feel like there is a fee for every transaction I make, and it starts to add up. I have been with them for a while now since I get my paycheck early, but I am starting to think of switching due to the costs.

img 5/5.0 10, Jun 2024

Years of Reliable Service

I've been using Netspend since 2010, and it has been a very reliable service for me. I love how I get paid two days early, which is great for planning my monthly expenses. The mobile app has been simple to use, and transferring money to savings is straightforward. Their fraud protection is also excellent; they flagged suspicious activity on my account twice and froze it immediately until I confirmed everything. Customer service reps have always been courteous and quick to assist. I highly recommend Netspend to anyone in the market for a flexible prepaid card. The fees are present, but the benefits outweigh them.

img 4/5.0 02, Jun 2024

Reliable Service

I've been using Netspend for 5 years and had a very positive experience. It's reliable, and I love the early payment and fraud alerts. Customer service has always been helpful. The fees are high, but overall, the service is worth it.

img 2/5.0 22, May 2024

Too Many Fees

I have been with Netspend for a little over a year, but the fees are piling up. They charge me for every transaction, it seems like, and it's just too much. I will probably look for another service soon.

img 4/5.0 24, Apr 2024

Great Service w/Some Minor Drawbacks

I've used Netspend for over 10 years. It's a great alternative to traditional banking, and the mobile app makes managing money easy. The early direct deposit is helpful, but the fees can add up quickly, especially for ATM withdrawals.

img 3/5.0 18, Apr 2024

Locked Account with No Help

I have been with Netspend for some time now. Recently, my account was arbitrarily locked. I tried to call customer service to resolve the issue. They have not been much help thus far. It is frustrating because, well, I can't get my money, and nobody knows why the account was locked in the first place.

img 2/5.0 11, Apr 2024

Frustrating Fee Structure

I have been using this account for early pay. The fees are something they need to get under control. Every transaction, no matter the type, somehow seems to generate a fee. It's starting to be where it is too much more cost than worth. I have been considering going to another different prepaid card that does not have as many fees.

img 4/5.0 30, Mar 2024

Great for Direct Deposit

I have used them for direct deposit, and it's always been solid. The biggest plus, though, is that my paycheck comes through sooner than with most banks. Customer service was also helpful when I had some questions. I just wish the fees were a tad lower. Other than that, though, I'm satisfied with the service.

img 2/5.0 20, Mar 2024

Account Locked Without Explanation

My account was suddenly locked without warning, and customer service couldn't explain why. It's been a frustrating experience, and I can't access my money. I wouldn't recommend Netspend.

img 1/5.0 26, Feb 2024

Locked Account and Poor Communication

Never have I experienced such poor communication from a company. My Netspend account was locked out of the blue, and no one could tell me why.

img 2/5.0 17, Feb 2024

Account Issues and Poor Service

I had a lot of issues with my account being locked for no apparent reason, and customer service wasn't helpful at all. I couldn't access my money for nearly a week, and no one could give me a clear answer as to why. Since then, I have stopped using Netspend and would not recommend it.

img 4/5.0 18, Jan 2024

Good for everyday use

I've been using the Netspend for daily purchases and have been very reliable. I like how I can reload the card at various locations near me. The only downfall is that there's a fee to reload, but overall, it's a good service.

img 2/5.0 16, Jan 2024

Frustrating Fees and Locked Account

I have used the Netspend service for a few years now. While I have enjoyed the early paycheck feature, the fees are outrageous, and it feels like I'm getting charged for everything. Recently, my account was locked without explanation.

img 3/5.0 13, Jan 2024

Not Bad, But the Fees Are Ridiculous

Netspend has been okay, but the fees are ridiculous. I'm charged for almost every transaction, and it adds up quickly. It's convenient, but the fees make me consider other options.

img 4/5.0 03, Jan 2024

Works for Everyday Purchases

Netspend has made it very easy for me with my everyday purchases. I love the real-time alerts and being able to lock my card if I need to. Fees could be a little less, but overall I'm satisfied with the service.

img 1/5.0 26, Dec 2023

Locked Out of My Account for Days

I had a terrible experience with Netspend. The account was locked without any notice, and I wasn't able to access my money for days. Multiple times I tried to call customer service, and they were absolutely no help. They could not tell me why it was locked or when I could use it again. This was so frustrating.

img 2/5.0 12, Dec 2023

Account Restrictions for No Reason

This account was restricted for no apparent reason whatsoever. Every time, calling customer support resulted in only a transfer to multiple people but not a solution. That's basically frustrating because I, at the moment, couldn't get access to my own money.

img 5/5.0 25, Nov 2023

Good for Managing Bills

I have used Netspend for years now to handle my bills. It's easy to reload, and I like the security features. I love getting alerts for every transaction, which makes tracking my finances simple.

img 1/5.0 17, Nov 2023

Hidden Fees and Unreliable Customer Service

I have been really disappointed with Netspend. From checking your balance to using the ATM, almost every action there is a hidden fee for. And customer service has been unreliable when I've had issues.

img 5/5.0 12, Nov 2023

Great for Direct Deposits

I have used Netspend for years now and am very pleased with them. I get my direct deposits way in advance of when it's supposed to be there, and the security is great-offering things like the ability to instantly freeze the card if something looks funny.

img 5/5.0 26, Oct 2023

Easy to Use and Trustworthy

I've used Netspend for over 10 years without any major issues. The app is simple to use, and I enjoy the fact that I can transfer funds in a breeze. I feel comfortable trusting them with my money, and the customer service has been nice to me whenever I call.

img 2/5.0 12, Oct 2023

Need Improvement on CS

I have been with this company for almost two years now, and even though the service is relatively good, their customer service sucks. I had an issue with a fraudulent charge, and it took them days to resolve. I kept being transferred to representatives who did not know what they were doing. Seriously, they need to work on their customer service.

img 5/5.0 06, Oct 2023

Super Fast Deposits

I have had a great experience with Netspend. My paycheck comes in two days earlier than it did when I was using my bank. The app is super user-friendly, and every transaction pops up on my phone. That's made it a lot easier to keep track of my money. Highly recommended!

img 4/5.0 03, Oct 2023

Convenient and Easy to Use

It has been convenient with Netspend, mainly for my daily purchases. The mobile app is quite handy, and I feel so secure with the security features put in place. I get to receive notifications every time I make a transaction; that alone gives me peace of mind. None of this would be possible without minor fees after each transaction, but that does not bug me.

img 5/5.0 28, Sep 2023

Peace of Mind with Netspend

I?ve been using Netspend for many years, and the security features give me peace of mind. I receive text alerts for every transaction, and their fraud detection has caught a few issues. They respond quickly and handle things professionally.

img 4/5.0 22, Sep 2023

A Good Prepaid Card

Netspend has been a great option for me. I use it for my daily purchases, and I love the transaction alerts. Customer service is easy to reach, and they've helped resolve any issues I've had.

img 3/5.0 19, Sep 2023

Convenient but Not Cost-Effective

I find Netspend convenient, as far as getting my paycheck early goes; but it's not cost-effective at all. The fees are way too high. It seems like they charge you for every little thing. I've had it for a few years, but I will seriously be thinking about switching to a lower-fee service.

img 4/5.0 18, Sep 2023

Great for Direct Deposit and Security

I have been with Netspend for over 5 years, and I must say, I am pleased with the service. Early deposit of pay is fantastic, and security for fraud is just the best. Some fees are a little high, but for security and convenience, it makes up for that.

img 5/5.0 14, Sep 2023

Netspend is My Go-To for Financial Management

Netspend has been my go-to for managing finances for over 8 years. I appreciate the ease of paying bills, daily purchases, and the early direct deposit. Their fraud detection saved me once, and the customer service has always been responsive. A great tool for anyone looking for a flexible prepaid option.

img 5/5.0 08, Aug 2023

Early Paychecks and Top-Notch Security

I've been with Netspend for five years, and I love it. The biggest perk is getting paid early?sometimes up to two days in advance. That extra time helps with bills. Once, they flagged a fraudulent charge from another state and froze my account instantly. Customer service quickly issued a new card within 48 hours. I highly recommend Netspend for its excellent security features.

img 5/5.0 28, Jul 2023

Early Pay and Fraud Protection

I love how Netspend pays early, and their fraud protection is great; if something fishy is going on, they let me know. Their customer service sorts out any issues in a pretty speedy manner with my account. Would recommend highly if you need a good prepaid card.

img 3/5.0 21, Jul 2023

Good Service, But Too Many Fees

Netspend is good overall, but the fees are becoming too much. I'm charged for nearly every transaction, and it adds up quickly. Customer service is okay, but I'm thinking about switching to another card with fewer fees.

img 4/5.0 10, Jul 2023

Convenient and Fast

I have used Netspend for a few years now, and I like how quick everything is. I get my pay early, and it's easy to transfer money. Sometimes, it can take a while to reach customer service, but they resolve every problem I throw at them.

img 2/5.0 28, Jun 2023

Poor Communication from Customer Service

I had an issue with a payment that didn't go through, and I tried calling Netspend's customer service for help. Unfortunately, the reps didn't seem to know how to resolve the issue, and I had to wait several days before it was finally fixed. Their communication and service need serious improvement.

img 2/5.0 10, Jun 2023

Terrible Experience with Mobile Deposit

The mobile check deposit function is terrible. It kept rejecting my check, and customer service was not helpful at all. It's frustrating because it's promoted as easy to use, but that wasn't my experience.

img 3/5.0 05, Jun 2023

Good, But Be Aware of the Fees

I do like how Netspend pays me early and helps me track my spending. On the other hand, I find the charges fairly excessive. You pay for every little thing-from inquiries of the balance to withdrawals on ATMs. It is a very convenient service, but they should revisit their charge policy.

img 1/5.0 12, May 2023

Unexpected Account Holds and High Fees

I have been using Netspend for a couple of years, but lately, all the issues have made me search elsewhere. For no reason whatsoever, my account was put on hold, and no money was available for my use. The fees are also becoming too much.

Netspend

Netspend is a market leader in supplying prepaid debit cards for both personal and commercial use. Netspend allows customers to manage their money with greater flexibility than a regular bank account. Our prepaid cards include direct deposit, mobile app administration, and the option to make purchases online or in-store. Whether you're wanting to manage your personal money or provide payroll solutions for your business, Netspend is a reliable partner in ensuring your financial flexibility.

Address
customerserv
Austin
United States

Website
netspend.com

Email
customerservice@netspend.com

Telephone
1-866-387-7363

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