Neighbors Bank
4.24/5.0
Dylan Anderson
1/5.0
25, Oct 2024
Unacceptable delays and poor tech
Unacceptable delays throughout the loan process. I waited weeks longer than promised and got no clear explanation. Their technology is outdated?website and app often crashed during critical steps. Support was slow and didn?t offer solutions. Very disappointing experience that caused me a lot of unnecessary stress.
Nora Gupta
3/5.0
21, Oct 2024
Clear info but delayed approval
They gave me clear info on loans, but the approval process dragged on longer than expected. I was ready to move forward but had to wait weeks for underwriting. They explained reasons but it still felt slow. Customer reps were friendly but I wish they communicated delays more proactively. Overall average experience.
Christian White
5/5.0
17, Oct 2024
Kept promises
They promised a 30-day close and they did it in 28. That meant a lot because we were tight on time. They didn?t overpromise, they delivered.
Penelope Sharma
5/5.0
13, Oct 2024
Not intimidating at all
I always thought mortgages were intimidating but this wasn?t bad. They broke things into steps and made it manageable. Appreciate their tone and patience.
Jordan Taylor
3/5.0
09, Oct 2024
Good explanations, slow support
Neighbors Bank explained all the fees and loan options clearly which helped me understand. But when I needed help, the customer service was slow. Emails and messages often took 2-3 days for replies. The process is okay if you?re patient but I felt a bit left in the dark sometimes.
Scarlett Patel
5/5.0
05, Oct 2024
Straightforward all the way
From pre-approval to final docs, it was all pretty straightforward. A few times I was confused about next steps but they cleared it up right away.
Jacob Miller
5/5.0
01, Oct 2024
Happy with their timing
Timing worked out just right. We were worried about hitting deadlines but they moved fast when it counted. Closing day felt calm because of that.
Ellie Gomez
5/5.0
27, Sep 2024
Interest rate was fair
They gave me a fair rate and explained what affected it. No games. I looked around and this was one of the few that didn?t have junk fees added on.
Benjamin Diaz
4/5.0
23, Sep 2024
Efficient communication, minor lag
Clear daily emails kept me in loop. One time portal was slow to show doc approval. Called support and they cleared it in 2 hours. Overall felt efficient and professional.
Bella Singh
5/5.0
19, Sep 2024
Polite and responsive
Every interaction was polite and timely. Even when they needed me to resend documents, it was handled nicely. Made me feel respected the whole way through.
Patrick Kim
5/5.0
15, Sep 2024
Explained my credit
They helped me understand what parts of my credit report mattered. That was new for me, and I feel more confident now because of it. Super helpful.
Aubrey Ward
2/5.0
11, Sep 2024
Process too slow and confusing
I found the mortgage process confusing and much slower than I expected. Sometimes I wasn?t sure which documents were needed next because instructions weren?t clear. Also, I had to wait several days between status updates with no explanation. It made me anxious. While people were polite, the slow pace and unclear communication really hurt the experience. They need to work on speed and clarity.
Frank Edwards
5/5.0
07, Sep 2024
They kept it simple
I appreciated how simple they made everything. The paperwork was laid out in a way that made sense. One minor upload error, but they helped me fix it quickly.
Addison Rivera
5/5.0
03, Sep 2024
Easy to reach
Whenever I called, I actually got someone. No crazy hold times. Emails were replied to the same day or next at worst. Felt heard.
Alexander Coleman
5/5.0
30, Aug 2024
Underwriting was smooth
Heard horror stories about underwriting but this was actually smooth. A few document requests but nothing crazy. It finished faster than I expected.
Zoey Sanchez
1/5.0
26, Aug 2024
Glitches everywhere, no support
Their website and app were full of glitches. I spent hours trying to upload documents only to get error messages. Customer support was slow to respond and didn?t solve anything quickly. Every step of the loan took longer than promised. It was super stressful and frustrating, and I regret choosing Neighbors Bank.
Stephen Carter
5/5.0
22, Aug 2024
Great with follow-ups
After I closed, they even checked in to make sure everything was set up with escrow. That extra follow-up made me feel they really cared.
Andrew Thompson
1/5.0
18, Aug 2024
Poor communication, big delays
Communication was terrible from start to finish. I kept chasing them for updates but sometimes they just ignored my messages for days. The underwriting took forever and the app kept glitching, which made me miss some deadlines. I felt like I was doing all the work while they just delayed things. Very disappointing experience overall.
Mia Griffin
5/5.0
14, Aug 2024
No pressure, just options
They gave me three loan options and let me pick. No pressure to go with the most expensive one. That meant a lot.
Caleb Price
3/5.0
10, Aug 2024
Decent experience with tech flaws
The mortgage experience was decent and the team was professional. However, the app crashed a couple of times when submitting docs. That caused delays and confusion. Customer service was kind but the technical problems made it harder than necessary. Could improve the technology side to speed things up.
Derek Thompson
5/5.0
06, Aug 2024
Simple account process
The process for opening and funding a new account was simple. Took about 5 minutes total. No weird security issues or bugs either.
Bella Gray
4/5.0
02, Aug 2024
No pressure, slight delay
They offered me multiple loan types and let me pick with no pressure. Nice. Underwriting did take slightly longer than quoted?but team explained why. Feels like a transparent, trustworthy workflow.
Logan Hayes
5/5.0
29, Jul 2024
Good communication
They didn?t leave me guessing. If something changed, they told me fast. I felt like they respected my time. Not every bank does that these days.
David Kim
5/5.0
25, Jul 2024
Walked me through everything
This was my first time refinancing and they walked me through everything patiently. No jargon or fast-talking. Just honest conversation about rates and costs.
Evelyn Reed
3/5.0
21, Jul 2024
Friendly staff but delays
Staff were friendly and knowledgeable. Still, my loan process was delayed due to slow underwriting and document processing. It caused me some anxiety waiting for updates. They did a good job once everything moved forward but the slow parts were frustrating.
Leo Murphy
5/5.0
17, Jul 2024
No fees on savings
I opened a savings account and appreciate that there?s no monthly fee. The interest rate's higher than my other bank too. Setup took a day or two but wasn?t hard.
Olivia Reyes
5/5.0
13, Jul 2024
Fast loan pre-approval
They got me pre-approved faster than any other lender I tried. I had an offer ready within two days. That helped me move quick on a property I liked.
Nora Ramirez
5/5.0
09, Jul 2024
Kind and respectful staff
Even when I missed two emails, no one got short with me. They were kind and reminded me nicely. Honestly, that made a big difference in how comfortable I felt continuing.
Zoey Clark
5/5.0
05, Jul 2024
Explained USDA details well
I?d never even heard of a USDA loan until they explained it. They took the time to walk me through the rural eligibility map and income caps. I ended up qualifying which was great news.
Mateo Scott
3/5.0
01, Jul 2024
Helpful but communication slow
The team was helpful and explained everything well, which I liked. But communication was slow, especially on weekends. I had questions that took a few days to be answered, which was stressful. The loan process was clear but could be quicker with better communication.
Ava Morgan
5/5.0
27, Jun 2024
Not overwhelming
Buying my first home was a little scary but Neighbors Bank helped keep things from feeling overwhelming. They checked in regularly but didn?t overdo it. Would use again.
Lucas Owens
3/5.0
23, Jun 2024
Okay but needs improvement
Neighbors Bank was okay, with friendly staff and competitive rates. However, the whole mortgage timeline felt slower than promised. I had to follow up several times due to unclear instructions on documents. The tech portal worked, but glitches made it harder. It?s fine if you have time to wait but not ideal if you want fast closing.
Elijah Sanders
5/5.0
19, Jun 2024
No-pressure experience
They didn't push me toward one type of loan or try to sell extras. Just gave the facts and helped me compare options. I felt like I was in control, which I really liked.
Hannah Scott
4/5.0
15, Jun 2024
Tech & humans balanced
Portal and app show status updates clearly. When I had questions about PMI, a rep immediately answered via chat. One weekend I waited til Monday but fine. They balance tech convenience and human responsiveness well.
Charlotte Moore
5/5.0
11, Jun 2024
Clear instructions
What helped the most was how clear their instructions were. I never had to guess what document to send or when. They emailed and called when something was urgent. That kind of clarity makes the process easier.
Miles Hughes
5/5.0
07, Jun 2024
Impressed with the timeline
Honestly I didn?t expect to close this fast. Neighbors Bank moved quicker than the realtor. They were also realistic?not trying to make fake promises. That earned my trust.
Aria Bennett
5/5.0
03, Jun 2024
FHA loan went fine
Used them for an FHA loan. Process was more detailed than I expected but they guided me the whole way. They made sure I understood what the upfront costs would be. I?m happy with the experience.
Isaiah Davis
5/5.0
30, May 2024
Good online interface
I liked how the online system tracked progress. You always knew what was pending and what got approved. Had to reset my password once but that?s about the only bump. Clean experience.
Hailey Anderson
5/5.0
26, May 2024
No surprises at closing
Everything they said during the loan estimate matched what I saw at closing. It?s rare not to have surprises, but they really stuck to what they promised. Only minor issue was the title company got one number wrong, but it was fixed fast.
Sophia Grant
3/5.0
22, May 2024
Mixed experience, slow replies
I had a mix of good and bad moments. The team was friendly and patient but their replies sometimes took days. I waited too long for answers about my USDA loan documents. The portal is simple but often slow. They did get my loan done in the end, but the process wasn?t very smooth.
Grayson Barnes
5/5.0
18, May 2024
Friendly and easy to talk to
Everyone I dealt with was friendly and not robotic like some banks. They took time to talk through my credit questions. I didn?t feel judged even when I had to ask things twice. Respectful and professional.
Penelope Stone
3/5.0
14, May 2024
Helpful team but app glitches
The loan officers were nice and patient but the mobile app crashed a couple times while uploading documents. I had to re-upload and lost some time. I appreciate their efforts but it felt frustrating. The closing went well but the tech side could use improvement. It?s not bad, just a bit clunky.
Carter Wilson
5/5.0
10, May 2024
Quick and efficient
The entire mortgage process went quicker than I thought it would. The loan officer was knowledgeable and explained things without being pushy. There was one hiccup with a signature but they sorted it same day. Pretty smooth overall.
Avery Lee
5/5.0
06, May 2024
Reliable from start to end
I worked with Neighbors Bank for my mortgage, and they were reliable the whole way through. The process felt manageable even though I had no prior experience. They were quick to answer emails, and even when I messed up a form, they stayed cool and helped fix it.
Olivia Davis
4/5.0
02, May 2024
Good communication, occasional delays
They kept me updated via portal and phone calls. I appreciated the reminders, though one reminder came late which delayed by a day. They send lots of helpful guidance, so delays didn't feel serious. Pleasant process overall.
Lucas Gray
5/5.0
28, Apr 2024
Patient with my delays
I missed one loan doc deadline and they patiently reminded without stress. Felt like they got me, not mad. That made me comfortable continuing. Good attitude.
Daniel Wilson
5/5.0
24, Apr 2024
Good APY rate
Their savings rate is up there with the best. No fees, easy to transfer out. Wish snapshot balance showed yesterday?s accrual, but app is clean. Happy with choice.
Camila Rivera
5/5.0
20, Apr 2024
Great mortgage portal
Mortgage portal worked great?upload, review, communicate, track. A doc signature glitch happened but support fixed it next day. Very responsive team.
Grace Kim
3/5.0
16, Apr 2024
Good rates but tech issues
Rates were competitive, but I ran into issues with their website during loan application. Sometimes documents wouldn?t upload, and it was confusing. Customer service helped but only after I called several times. I like that they explain fees well but the technical glitches made things harder than they should be.
Logan Martinez
5/5.0
12, Apr 2024
Friendly service overall
Every touchpoint was friendly. I wasn't just a file number. A couple of days were slow in underwriting but they explained cause and timeline. I felt respected.
Ella Brooks
5/5.0
08, Apr 2024
Helpful email replies
Email replies were comprehensive and friendly. I got long answers that covered follow?ups. Once they forgot one piece, but sent update next day. Very good.
Jackson Torres
4/5.0
04, Apr 2024
Polite staff, minor app glitch
I found staff polite and respectful, always answered my dumb questions. Once app showed wrong interest amount?but support corrected it same day. Appreciate how they fix things fast.
Madison Price
5/5.0
31, Mar 2024
Organised mortgage process
They organized the mortgage timeline clearly. Milestones marked in the portal. I slipped up uploading one doc but support fixed it fast. Impressive organisation.
Ethan Rivera
5/5.0
27, Mar 2024
Smooth account transfers
Did external transfers easily. Micro?deposits took 2?3 days but that?s normal. No weird holds or inquiries. Funds arrived as expected. Very straightforward.
Ethan Morales
5/5.0
23, Mar 2024
Helpful refinance guidance
They walked me through pros/cons of rate?and?term vs cash?out refinance. Very helpful details. A few response delays but overall I felt confident in decision. Good educational support.
Amy Perkins
5/5.0
19, Mar 2024
Nice customer rep
Customer support was polite and helpful. Asked about loan status twice and they guided me gently. Only suggestion: longer phone hours. But aside from that it?s very solid service.
Ryan Davis
2/5.0
15, Mar 2024
Not impressed with the delays
Neighbors Bank seemed promising but the delays in underwriting and doc processing were frustrating. I kept asking for timeline updates and got vague answers. The online system was glitchy and sometimes wouldn?t show the latest info. I appreciate the friendly attitude but these problems made the whole process stressful and longer than it should be. Definitely not as smooth as other lenders I?ve tried.
Owen Reed
5/5.0
11, Mar 2024
Strong follow thru
Neighbors Bank followed up after each milestone. Really appreciated that. Felt like they were steering me along, not rushing me. Good job on follow?through.
Natalie Sanders
4/5.0
07, Mar 2024
Educational, watch timelines
They show interest compounding schedule and timeline in portal which is great. A deadline reminder came 2 days late, nearly held up docs. They resolved quickly, but timeline accuracy could improve.
Isaac Fox
5/5.0
03, Mar 2024
Clear messaging
All messages in the portal were easy to follow. They?d label which doc is needed next. I did miss one message, delayed response, but it was easy to resolve.
Michael Brown
5/5.0
28, Feb 2024
Easy USDA closing
USDA loan closing was smooth. They explained guarantee fee and appraisal well. A few docs had wrong date initially but they corrected quickly. Appreciated their patience and clarity.
Noah Cohen
5/5.0
24, Feb 2024
Responsive loan officer
My loan officer was on top of every update. I asked a lot about PMI removal and they answered clearly. Minor wait in approval but they let me know why so I was okay.
Penelope Diaz
1/5.0
20, Feb 2024
Rude staff and poor service
Some staff were rude or dismissive when I called with questions. The loan process was confusing and full of delays. I often didn?t get answers or had to explain my situation multiple times. The technology also didn?t work well?documents wouldn?t upload and the portal was buggy. I felt completely ignored and frustrated through the whole thing.
Andrew Wilson
5/5.0
16, Feb 2024
Very transparent
They showed the fee breakdown clearly. I never felt surprised. The estimates were very close to actuals. Just wish they had weekend phone hours, but weekday works fine.
Elijah Bennett
4/5.0
12, Feb 2024
Clear breakdowns, slight wait
Their team broke down closing fees line-by-line so I understood every charge. Upload portals sometimes lagged in review. Took about a day longer to get approval. But clarity and patience made it easy.
Chloe Foster
1/5.0
08, Feb 2024
Slow, buggy, and unresponsive
The process was painfully slow. The app and website kept crashing, making document submission a nightmare. Customer service was unresponsive when I needed help. I had to constantly follow up on updates, and often got no reply. I regret choosing Neighbors Bank and won?t be returning.
Lucas Ramirez
5/5.0
04, Feb 2024
No branch stress
No physical branch near me and honestly wasn?t problem. They do everything online well, from deposits to wire transfers. A few app screenshots would?ve helped but support sent them quickly.
Megan White
1/5.0
31, Jan 2024
Frustrated and ignored
I felt ignored throughout the mortgage process. Emails and calls often went unanswered for days. The system glitches added to the frustration?couldn?t upload my paperwork correctly. Even after multiple reminders, they failed to keep me informed about deadlines. This bank clearly lacks organization and respect for customers.
Grace Simmons
5/5.0
27, Jan 2024
Helpful underwriting team
Their underwriting team was responsive. Whenever I sent doc they replied same or next day. Everything stayed on track. I felt respected through the process.
Emily Clark
4/5.0
23, Jan 2024
Helpful team, slow doc upload
Team helped me upload USDA docs and explained guarantee?fee clearly. One doc didn?t upload properly and delayed review by a day, support fixed it. Could tighten technology but support was good.
Elijah Price
5/5.0
19, Jan 2024
Personal touch
They remembered my name and details in every call. Small thing but it feels personal. I?m used to robotic banks, and this felt human. A few days wait here & there but still impressed.
Mia Sullivan
5/5.0
15, Jan 2024
Good mobile app
The mobile app is clean and fast. I check balances and review docs easily. I wish it had deposit feature though, but I knew that beforehand. Solid experience.
Addison Hughes
4/5.0
11, Jan 2024
Procedurally strong, a hiccup
Process felt structured?steps arrived in portal clearly. Once there was a typo on estimated taxes but they corrected quickly. Felt like they stick to process and attention was pretty good.
Colin Gray
5/5.0
07, Jan 2024
Timely deadline reminders
Getting reminders for loan doc deadlines saved me from messing up. A couple came late by a few hours but still helpful. Reminded me of due dates and kept me on track. Appreciate that!
Emily Foster
5/5.0
03, Jan 2024
Friendly refinance guide
Refinancing with them was stress?free. My loan rep walked me through options without pressure. A small hiccup finding tax docs but they helped me recover them quickly. Felt very supported.
Madeline Cox
5/5.0
30, Dec 2023
Clear interest explanations
They explained APY, compounding, and how often interest posts very clearly. I felt like they were teaching me, not confusing me. Took a day to receive rate confirmation, but fine. Excellent support overall.
Sophia Martinez
2/5.0
26, Dec 2023
Lots of glitches and wait times
I had several issues with the mobile app crashing while uploading important mortgage docs. Each glitch meant more waiting and extra calls to customer support. The support team was polite but didn?t resolve the tech issues quickly. Updates on loan status came late and I often had to follow up myself. I think the bank should focus more on fixing these technical and communication problems.
Dominic Wood
3/5.0
22, Dec 2023
Average process with hiccups
My experience was average. Nothing terrible but nothing exceptional. The portal worked most of the time but had occasional glitches. Communication could be faster, and a few document requests got lost in emails. Staff were helpful but I felt the whole mortgage process was slower than I expected.
Lila Bennett
3/5.0
18, Dec 2023
Friendly but delayed closing
The loan officers were friendly and easy to talk to. But closing kept getting delayed due to missing paperwork on their end. They fixed the issues quickly once alerted but it caused stress and uncertainty. I think they could do better managing timelines. The experience wasn?t bad but wasn?t great either.
Jacob Martin
5/5.0
14, Dec 2023
Quick question support
Had quick question about ACH limits. They answered same day via secure message. No phone wait, which is nice. Only thing I?d change is more live chat hours?but overall very helpful support.
Emma Chen
4/5.0
10, Dec 2023
Responsive, watch the weekends
My refinance officer was super responsive Mon?Fri. On a Saturday I messaged and got answer Monday, so keep that in mind. Still, they communicated clearly and were respectful. Human touch makes a difference.
Ezra Foster
1/5.0
06, Dec 2023
Worst banking experience ever
This was the worst banking experience I?ve had. Slow responses, lost paperwork, no clear timeline. Every time I called it felt like I was bothering them. The online portal kept freezing, which delayed everything. Closing was pushed back multiple times with little explanation. I?d advise others to look elsewhere if they want a stress-free mortgage.
Stella Ross
5/5.0
02, Dec 2023
User?friendly portal
Their portal for mortgage docs is user?friendly. Uploads were easy and tracking status was clear. I did run into a small glitch on reject messages, but customer rep cleared that up in a jiffy.
Leo Powell
5/5.0
28, Nov 2023
Smooth VA loan
Got a VA loan through them?great process. The team knew the rules inside out and guided me step?by?step. I forgot one signature, delayed like a day, but they reminded me gently. They were flexible and caring.
Ryan Lee
5/5.0
24, Nov 2023
Competitive savings rate
Their savings APY is really competitive right now. App notifications are nice when interest drops in. I wish they had ATM access but I just transfer to local bank once in a while. Overall very happy with interest and service.
Jason Morales
4/5.0
20, Nov 2023
Solid APY, minor glitch
Their savings APY is very competitive, and no monthly fee is a plus. I did experience a tiny glitch in app when checking interest posting date. Support reset it quickly. Good online banking overall.
Emily Johnson
3/5.0
16, Nov 2023
Clear info but tech issues
Their explanations on mortgage details were clear and helpful. But the website sometimes froze when I tried to upload documents, which was frustrating. Customer service was friendly but didn?t solve tech problems immediately. If the website was more reliable, it would be better. It was a decent experience overall.
Victoria Spencer
5/5.0
12, Nov 2023
Well?organised closing
Closing paperwork arrived early online and they walked me through line?by?line. I did have one doc corrected, but they fixed it fast. Everything stayed on schedule. Appreciate the attention to detail.
Ethan Park
5/5.0
08, Nov 2023
Patient mortgage team
Mortgage team was patient with my newbie questions. Explaining escrow and taxes helped me understand better. Occasionally I waited overnight for a reply but it wasn?t bad. I feel like they wanted me to actually know what I?m doing.
Olivia Hernandez
4/5.0
04, Nov 2023
Great for first-timers, slow weekends
As a first-time buyer, I felt less overwhelmed thanks to their guidance. They explained escrow/taxes thoroughly. But weekend support was minimal so weekend replies came Monday. Weekdays were excellent though. Wish weekend hours were longer.
Isaac Coleman
5/5.0
31, Oct 2023
Simple account opening
Opening checking & savings was quick. No weird fees, everything was transparent. Their app is minimal but solid. Verification took a few days, but totally normal. Nice to see a bank not trying to upsell me every step. Satisfied.
Sophie Bennett
5/5.0
27, Oct 2023
Great refinance support
Refinanced with Neighbors Bank and they made it easy. I had lots of questions about closing and they answered kindly. A few delays at underwriting, but they kept me updated so I didn?t stress. All docs were clear. Felt like they genuinely cared. Good experience overall.
Julian Parker
3/5.0
23, Oct 2023
Decent service but slow replies
Neighbors Bank was okay overall, but sometimes their response took longer than I expected. I had questions about my mortgage docs and waited a couple days for answers. The loan officer was friendly but the delays made me nervous. Online portal is simple but glitches occasionally. I?d say it?s average service, not bad but room for improvement on communication speed.
Penelope Sanders
5/5.0
19, Oct 2023
No hidden fees
They disclosed all fees up front?no surprises at closing. I appreciated transparency. Rates were fair, process was professional. Slight paperwork hiccup, but resolved early.
Olivia Martinez
4/5.0
15, Oct 2023
Informative, some lag
They walked me through loan program differences in-depth. Portal is intuitive, and staff are informative. Still, on weekends there?s lag in email responses. If you're okay w/ weekday support it?s fine. Simple system, friendly people.
Caleb Brooks
5/5.0
11, Oct 2023
Supportive for first timers
As a newbie buyer I had tons of questions. They answered every one, sometimes twice when I forgot. Few delays, but I never felt judged. Very kind staff.
Caleb Foster
5/5.0
07, Oct 2023
Helpful with wire transfers
I wired money for house purchase and they guided me on instructions step?by?step. No mistakes, money arrived on time. That service was great.
Michael Torres
5/5.0
03, Oct 2023
Appreciate the follow?ups
They followed up with me after closing to ensure everything was ok. That small touch made me feel they care more than other banks.
Hazel Foster
5/5.0
29, Sep 2023
Clear communication
Emails and portal messages were clear and timely. I didn't have to guess what's next. A weekend question was answered Monday, but that?s fine. Very professional.
Owen Bailey
2/5.0
25, Sep 2023
Too many delays for my patience
The mortgage experience dragged on way too long. Documents needed kept changing, and I was often confused about what was next. Sometimes I waited days with no response. The loan officers were nice but overwhelmed. I also had trouble with the online portal crashing. I wanted a faster and clearer process, but it didn?t happen. Overall, quite a frustrating experience.
Natalie Edwards
5/5.0
21, Sep 2023
Efficient USDA loan
Got USDA loan with small 1% fee financed in loan. They explained that clearly. Underwriting took a bit longer but they communicated delays. Good overall.
Victoria Phillips
4/5.0
17, Sep 2023
Smooth refinance, minor wait
Refinancing with them felt smooth?loan officer was patient explaining rate?and?term vs cash?out. A couple underwriting steps took an extra day, but I wasn?t stressed thanks to their regular updates. In all, felt safe and supported.
Samuel Turner
5/5.0
13, Sep 2023
Understanding team
They were understanding when I hit a snag with docs. Loan officer walked me through steps without rushing me. A day delay but I felt valued. Very patient team.
Ella Grant
5/5.0
09, Sep 2023
Simple savings signup
Signing up for a savings account online was fast. No minimum deposit, clear APY terms. Took 2 days for verification but otherwise seamless. App notifications work well.
Madison Roberts
5/5.0
05, Sep 2023
Good weekend support
Needed help on Saturday and they answered?appreciated that. Home loan status update was quick too. Only downside: weekend hours shorter. But still useful when I needed them.
Anthony Perez
4/5.0
01, Sep 2023
Good USDA support, watch schedule
I went for USDA loan because of rural house, and they walked me through eligibility maps well. But closing schedule got pushed by two days, which was inconvenient but they explained why. Overall very knowledgeable, just need sharper timeline reminders.
Megan Turner
5/5.0
28, Aug 2023
Transparent closing
Closing on my home was straightforward. They sent all docs in advance, explained closing costs clearly. A minor correction needed on estimated taxes but they addressed it without stress. Good experience.
Chloe Mitchell
5/5.0
24, Aug 2023
Solid interest rate
I shopped around and they offered competitive APY on savings. No monthly fees, easy ACH transfers. Customer service answered in 1 business day. Wish they had live chat, but still satisfied.
James Carter
4/5.0
20, Aug 2023
Personable team, keep track docs
Their mortgage team was personable and explained every step?no rush, no jargon. But I had to follow up twice on one missing doc because I forgot. That was on me, but maybe nice to get an extra nudge. Big props for treating me like a neighbor.
Jackson Moore
5/5.0
16, Aug 2023
Helpful reminders
I liked that they sent reminders for deadlines by email and app. Kept me on track. Mortgages are stressful but this helped relieve. A few reminders came too late, but better than none.
Daniel Carter
5/5.0
12, Aug 2023
Borrower friendly
Neighbors Bank felt borrower?friendly, not like they?re just chasing fees. They took extra time to explain options. A couple days lost in underwriting but nothing serious. Overall impressed.
Natalie Kim
5/5.0
08, Aug 2023
Knowledgeable loan officer
My loan officer knew FHA, VA and conventional inside out. They answered all my questions about PMI and timelines. Only hiccup was a mis?dated doc that delayed me by a day, but it was fixed fast.
Zoe Adams
4/5.0
04, Aug 2023
Transparent and educational
They explained interest, compounding and closing costs in ways I actually understood. Felt more educational than salesy. A few documents were mis?dated initially but they fixed em fast. I left feeling confident. Transparency and clarity really stood out.
Michael Green
5/5.0
31, Jul 2023
Great app interface
The Neighbors Bank mobile app is clean, easy to use for transfers and checking balances. It doesn?t have flashy features but it does what I need. No fees, good APY. Linking external bank took a few tries but eventually worked.
Liam Benson
5/5.0
27, Jul 2023
Smooth refinance
Refinanced with them and the process was smooth. Rates were fair, they used plain language, and closing paperwork was clear. I did accidentally send one doc late and they were patient. Very professional experience.
Evelyn Scott
2/5.0
23, Jul 2023
Helpful staff but tech problems
The staff were friendly but I ran into constant technical problems with their website and mobile app. Uploading documents took multiple tries and the site sometimes crashed. It slowed down the entire loan process. I felt like I was waiting too long for approvals and updates. Even though reps were nice, the delays really tested my patience. I?m not sure I?d use them again.
Jacob Wright
5/5.0
19, Jul 2023
Responsive team
Every time I had a question about FHA mortgage insurance, they responded quickly. I like that they don?t have a ton of branches ? everything is streamlined online. A few glitches logging in once, but customer rep reset me quickly.
Grace King
4/5.0
15, Jul 2023
Competitive rates, minor hold-up
I compared their APY on savings and they?re competitive. No monthly fees, app is clean and easy. I did have a slight hold-up linking external account?verification took an extra day. But customer support was responsive and calm. Overall satisfied, dependable online option.
Avery Long
5/5.0
11, Jul 2023
USDA loan guide
Applying for a USDA loan was confusing but Neighbors Bank's staff walked me through income limits and guarantee fees carefully. It felt slower than expected in underwriting, but they were upfront. I?m happy with the result and would recommend them.
Brandon Lee
3/5.0
07, Jul 2023
Friendly staff, slow process
Everyone was polite and answered my questions, but the whole mortgage took a lot longer than I was told. Closing kept getting pushed back and I had to call multiple times for updates. The paperwork instructions were clear but the timing wasn?t great. I feel like communication could be better. Not a bad bank but the speed could improve.
Logan Allen
5/5.0
03, Jul 2023
VA loan experts
I?m a veteran and used their VA loan program. They knew the VA details and helped me get 0% down. A couple small delays but they kept apologizing and got back on track. Could improve weekend support, but weekday help is strong.
Mason Silva
5/5.0
29, Jun 2023
Easy loan portal
I like their online mortgage portal ? easy upload, track status, send messages. Sometimes there?s a lag on document approvals, but overall it?s intuitive. Got my approval faster than other banks I checked.
Ella Young
5/5.0
25, Jun 2023
Friendly loan team
My dedicated loan team (Joey & Rachel) were friendly and explained stuff without jargon. Their communication could?ve been a bit more frequent, but never missing. Closing went smooth. I feel confident recommending them to friends.
Jessica Rivera
4/5.0
21, Jun 2023
Friendly reps, slight tech hiccup
Customer service reps were friendly and not corporate at all. They answered questions about FHA insurance like I was their only client. Portal did glitch once during verification but support reset it quickly. Feels like a bank that cares. Wouldn't hesitate to work with again.
Ava L?pez
5/5.0
17, Jun 2023
Transparent process
From pre?approval to closing my mortgage they were transparent about fees and timelines. No hidden surprises. I did slip up on uploading a doc and it delayed me by a day, but they reached out right away. They feel more personable than other bigger lenders.
Leo Han
4/5.0
13, Jun 2023
Helpful but verify timelines
Applying for USDA loan with them was mostly seamless. Staff explained eligibility clearly, told me about rural mapping and guarantee?fee. But one doc deadline was missed due to a scheduling mix-up. They reached out and caught it fast. Appreciate how they kept things transparent and got me over the finish line.
Mason Walker
5/5.0
09, Jun 2023
Great interest rate
They offer nearly 4.6% APY which is pretty good these days. I opened a savings account and so far it?s reliable. I did have to wait a couple days for micro?deposits to verify an external account, but again that?s standard. App is basic but works well. Very satisfied overall.
Joshua Lee
1/5.0
05, Jun 2023
Unprofessional and disorganized
I found the process very unprofessional. They lost or misplaced several documents and didn?t inform me in a timely manner. When I reached out, customer service was unhelpful or gave vague answers. The whole thing felt very disorganized. Plus, their website was unreliable and made the process harder. I would not recommend Neighbors Bank.
Harper Robinson
5/5.0
01, Jun 2023
Well?explained mortgage
Neighbors Bank talked me through a conventional loan and FHA details ? they didn?t push extra fees. They set expectations and stayed on schedule. A few times I wasn?t sure what doc was needed next but they clarified quickly. I closed without surprises, which I appreciate.
Sienna White
3/5.0
28, May 2023
Helpful but frustrating delays
I liked their team and they tried to be helpful, but the underwriting took longer than promised. Some documents got lost in the system which delayed me by a few days. The mobile app works okay but sometimes it froze during uploads. I got approved but felt stressed because of slow updates. Not the worst experience, but a bit frustrating.
Lucas Lewis
5/5.0
24, May 2023
Customer service was decent
Calling customer service was easy and they were polite. I only had one physical branch option but since I do most online, that was fine. I got clear info about account limits and wire transfers. A bit more maybe on how to connect external accounts would help, but overall it?s a decent online bank.
Amelia Clark
5/5.0
20, May 2023
Fast response times
I was impressed by how fast Neighbors Bank replied to my messages. I asked about down payment assistance and they walked me through USDA guidelines. There were a couple days where progress seemed slow but nothing too frustrating. I feel I'm in good hands, and closing is coming up soon.
David Flores
4/5.0
15, May 2023
Tech forward but personal
I like how their online portal gave me updates in real-time and the mobile app is simple. Still, when I needed help understanding PMI, a person answered quickly and kindly. A few doc uploads glitched, but support fixed it same day. They blend tech convenience with human touch, which I appreciate.
Henry Harris
5/5.0
11, May 2023
Helpful loan officer
Working with Neighbors Bank on my refinance was good. My loan officer was friendly and explained mortgage insurance and USDA loan stuff clearly. Sometimes I forgot deadlines but they?d remind me nicely. Rates were competitive. I felt like a real person, not a number, which is rare these days.
Charlotte White
5/5.0
07, May 2023
Digital banking works well
I needed an online bank that pays interest ? Neighbors Bank fit the bill. Their website and mobile app are clear and easy to navigate. I did want to deposit cash but they don?t accept cash, which was inconvenient. Transfers and ACH work fine though. Interest rate is fair. Good online option, just plan ahead.
Camille Rodrigues
1/5.0
03, May 2023
Extremely slow and frustrating
I had a really bad experience with Neighbors Bank. The loan process was painfully slow, and I never got clear answers when I called. Documents got lost multiple times and I was left waiting for days without updates. The online system often crashed making it impossible to upload papers. Overall, it felt like nobody cared, and I wouldn?t recommend them to anyone.
Benjamin Jackson
2/5.0
29, Apr 2023
Disappointed with slow process
I was really hoping for a smooth mortgage experience but Neighbors Bank was slower than I expected. Lots of back and forth with documents and sometimes I didn?t get updates for days. Customer service was polite but didn?t always seem helpful when I needed answers fast. The online portal also froze a few times which made me frustrated. Could definitely improve communication and tech.
Isabella Thomas
5/5.0
24, Apr 2023
First?time buyer friendly
I?m a first?time homebuyer and Neighbors Bank made me feel at ease. My loan officer was patient and explained each step without rushing me. Occasionally there was a small lag in replies, but they always came through. In the end, I got my loan approved faster than expected. Good service all around.
Jessica Martinez
4/5.0
20, Apr 2023
Strong 70?year legacy felt
Neighbors Bank says they?ve got over 70 years experience?and they kind of feel it in how confidently they answer questions. My VA loan rep walked me through every part, but occasionally follow-up took longer than I?d like. Despite that, they were patient and respectful. Good balance of old-school and tech tools. Solid experience overall.
Noah Pua
5/5.0
15, Apr 2023
Helpful savings support
Opened a savings account after hearing about their competitive APY. The signup was easy, no hidden fees, and customer service answered all my calls (even on weekend). Their mobile app works great for checking balances or transferring money. A few minor delays in verification but nothing major. Overall, a solid experience.
James Anderson
4/5.0
11, Apr 2023
Clear and caring, slight delays
I had a positive experience with Neighbors Bank. Their team communicated clearly during my conventional loan application, explaining escrow and timelines. Portal is intuitive and mobile app works well. There were a couple days delay in underwriting, but they apologized and got back on track. Overall very caring team with good attention to detail. Would use again.
Mia Taylor
5/5.0
07, Apr 2023
Smooth mortgage help
I got a home loan with Neighbors Bank and it was surprisingly smooth. They answered each question (even the silly ones) promptly. The online portal is intuitive, and I felt supported the entire time. They?re good at breaking down complex terms so you don?t feel lost. Definitely pleased with how things went, highly recommend them.
Jessica Nguyen
3/5.0
02, Apr 2023
Patient reps but long wait times
I appreciated the reps who patiently answered all my questions. But the wait times for approvals and status updates were long. I had to reach out multiple times before getting clear answers. The process ended well but felt drawn out and slower than I expected.
Neighbors Bank
Address
1801 Westfall Dr.
65202
Columbia
United States
Website
neighborsbank.com
Email
welcome@neighborsbank.com
Telephone
1-833-514-4190
