Madalyn Auctions
3.64/5.0
Kathleen Edwards
4/5.0
12, Sep 2025
Good Experience, With One Big Win
Bought refrigeration unit that saved me thousands vs new. It works well. The table had small blemish not shown, but price made that acceptable. Communication via email ahead was timely. Pickup was delayed by traffic, but office staff called to warn. That kind of follow-through matters. Auction fees and buyer premium match others in the market. For those who frequently deal in used equipment, this is one of the more reliable sources.
Jeffrey Cruz
5/5.0
10, Sep 2025
Meticulous Listings and Fair Pricing
What stands out is how they try to show what you?re buying. Photos often include wear, comparisons, detailed measurements. Prices reflect condition. Yes, some lots need cleaning or repair, but that?s expected. The surprises have been minor. Bidding is fair, ?buying as is? is clearly stated. Pickup location is clean, staff helpful. Even for big or heavy items, they seem to have thought about loading. If using them, budget for transport, condition work, but trust that what you see is largely what you get.
Sherry Parker
5/5.0
06, Sep 2025
Outstanding When Liquidating Assets
Closed down a location. Needed to get rid of a lot: ovens, chairs, tables. Madalyn Auctions stepped in: catalogued, market-listed, handled buyer coordination. For me as seller, reduced workload and delay. Payment for sold assets came quickly after auction close. Buyers seem fairly satisfied. I visited pickup, saw many items ready, well organized. No last minute damage claims or disagreements. After everything, proceeds were better than what local resale shops offered. Felt like a partner rather than just an auction house.
Jason Diaz
4/5.0
01, Sep 2025
Great Auction House for Repeat Buyers
After two auctions, I can say consistency is their strength. Lot descriptions improve over time, photos better. Staff gets more efficient, pickup smoother. Customer service seems to learn from earlier feedback: more signs, better directions, clearer pickup windows. Some items still have surprises, but fewer. Pricing seems fair when weighing condition vs price paid. If you plan to shop here regularly, you?ll learn their quirks and can take advantage. First time might be rough. But repeat buyers will feel rewarded.
Angela Turner
5/5.0
24, Aug 2025
Transparent & Easy Experience for Big Purchases
Needed to replace multiple units in my cafe: ovens, prep counters, shelving. Bought from Madalyn. Because big items need coordination, I was worried about hidden damage, transport, support. They provided enough detail that I could measure in advance, verify with truck size. Photos matched what arrived, overall condition was good. Payment system simple. Pickup lot well managed?got loading dock access, staff helped guide truck. No surprises in fees. Even after the sale, they answered follow-ups on connections, gas lines etc. That kind of care turns what can be stressful into workable. Will choose them again.
Timothy Evans
5/5.0
09, Aug 2025
Reliable Source for Restaurant Equipment
For anyone looking to outfit a kitchen or update gear on a budget, this is one of the better auctions out there. They mostly sell real commercial-grade equipment. Even though ?used? means varying condition, the descriptions are honest: noting dents, missing parts, wear, etc. That helps you decide whether to repair or use as is. Bidding is competitive, but I?ve won several lots without major overpaying. The buyer premium is a factor but consistent. On pickup I?ve always been greeted by helpful staff. Also appreciated that their location is clean, organized, safe. When you've dealt with sketchy used-equipment sellers, this is a relief.
Laura Phillips
4/5.0
22, Jul 2025
Strong Performer with Minor Gaps
Over several auctions, I?ve bought fryers, prep tables, and refrigeration units. Most arrived as promised. Some struggled with shipping logistics because of item size. Also pickup hours are heavily daytime-only, which complicates schedules for folks working conventional jobs. Descriptions are good, though occasionally vague about interior condition or motor work. Yet support calls always answered; staff seem invested. Prices are fair, often under local used equipment sellers by margins that make transport the bigger cost. If you accept that there's some legwork on your side, you get good value. Would prefer more weekend options, but that may be a staffing trade-off.
Ronald Gomez
5/5.0
05, Jul 2025
Excellent Customer Care & Efficiency
Sold some under-utilized ovens through Madalyn Auctions. From my side, they handled cataloguing, marketing, and communication so I could focus on shutting down operations. Sellers get fewer notices of hidden costs: payment came through timely, pickup arranged conveniently. On the buyer side, I made a purchase of stainless steel racks; condition was exactly as laid out. Listings included notes about rust, scratches. Staff responded quickly to questions about dimensions. Packaging or handling at pickup was smooth. Even though items were heavy, loading assistance was there. All in all, this auction house delivers both as seller and buyer. Worth having them manage your excess gear.
Rebecca Roberts
5/5.0
17, Jun 2025
Thoughtful Auctioneer with Integrity
Having dealt with several auction houses to sell off excess kitchen gear, this was one of the better ones. Madalyn Auctions takes time to photograph equipment from multiple angles, note flaws, and list measurements. The bidding platform sends reminders and confirmation. After winning bids, the communication about pickup scheduling was prompt. On pickup day, team helped with loading, allowed me to inspect pieces before leaving. One item had a minor issue?hinge loose?which they discounted before payment. Everything else matched description. Also appreciated that buyer premium fees were disclosed early. What sealed the experience: feeling like they respect the buyer. Not just trying to rush sale, but making sure everyone?s expectations are aligned. Makes a difference in trust and likelihood to return for future auctions.
Edward Carter
4/5.0
01, Jun 2025
Very Good Auction With Minor Flaws
Picked up several prep stations. Most items excellent, though one had a loose hinge not mentioned. Staff friendly, helpful. Website sometimes unclear about lot boundaries. Pickup directions could be better; missed driveway first. But overall feel is dependable, professional, fair-minded. I?ll return.
Stephanie Mitchell
5/5.0
13, May 2025
Impressed Across The Board
Bought big ticket items: stainless steel table, refrigeration unit. Expected surprises. Got few?some scratches, yes, but largely what was shown. Website photos helped me assess shipping & size. Payment was quick after confirmation. Pickup site well managed. They respected risk of damage and priced accordingly. Great experience for someone cautious.
George Campbell
5/5.0
29, Apr 2025
Very Transparent & Reliable
From viewing lot to owning the item, everything lined up. Descriptions matched condition closely. Buyer premium and pickup fees explained ahead. When I arrived, staff confirmed condition again. They weren?t hiding anything. Once you know what you're getting into (used, signs of wear), this is a very trustworthy auction house.
Melissa Rivera
4/5.0
11, Apr 2025
Auction Platform Works Mostly Well
Online bidding is intuitive. They send out email reminders. I bid on a set of pans; bidding was active, felt fair. Platform froze once but recovered, didn?t lose bid. Once auction closed, payment was handled smoothly. Pickup had small wait but staff apologized, helped. Worth it for the savings.
Brian Hall
5/5.0
27, Mar 2025
Clear Listings, Helpful Staff
Photos always include many angles. Descriptions mention what works and what doesn?t. When I wasn?t sure, I called, got good info. At pickup, staff walked me through the lot, showed me where each item was. They helped load. Felt like buying from someone who cares. For used gear, that matters a lot.
Amanda Baker
4/5.0
09, Mar 2025
Great For Businesses Looking to Liquidate
Own a small cafe closing branch. Needed to get rid of equipment. Madalyn Auctions handled everything: cataloguing the gear, marketing, coordinating buyers, arranging collection. I had low effort. Payment came in reasonable time. Some items had blunt descriptions (?used?, ?rusted leg?) which helped. Wish they had better photography for some larger items. But even with that, net return was good.
Kevin Nelson
5/5.0
15, Feb 2025
Friendly, Trustworthy, and Clear
Good font-size text, good photos, their staff is polite. Nothing feels slimy. That consistency builds trust. My last purchase was three fryers; each listed clearly, I paid, showed up to pick up. The place was clean, staff knew what they were doing. They had tools ready to help unload. No surprise fees. Buyer premium was stated, add-ons were minimal and clear. Feels like business with integrity.
Carol Adams
5/5.0
28, Jan 2025
Changed My Opinion of Auctions
Been burned before by auction houses. With Madalyn Auctions, seeing all sides of items via photos, getting helpful replies, having an organized pickup? changed my mind. Also appreciate the free advice David gives about how to transport big items. Makes a difference when you're working alone. They don?t oversell or hide issues. Conditions are realistic. Execution matching description. Rare in this field.
Kenneth Green
4/5.0
06, Jan 2025
Value-Driven Auction House
Many items here are used/restored restaurant equipment. For what you pay, condition is reasonable. One of my purchases had slight dings, but not unexpected. They provide enough info to make decision. If you want trade-grade equipment without paying new prices, this place works. Website could improve showing condition more clearly, but in the end I felt the balance of cost vs what I got was solid. Communication was helpful.
Michelle Flores
5/5.0
12, Dec 2024
Efficient Entire Process
Participated in an auction to liquidate some old restaurant cold tables. From listing through bidding to pickup, Madalyn Auctions impressed. Listings had good detail: photos, dimensions. Their cataloguing seemed thorough. Bidding was smooth; website sent updates. On pickup day, staff guided me where to park, offered help loading heavy items. Price paid was fair considering condition. Also appreciated transparency about buyer premium fee ahead of time. These are small things but add up. Will use again when I need to move gear.
Joshua Hill
1/5.0
23, Nov 2024
One Lot, Many Problems
Bought multiple items in a lot. Some missing parts. Some scratched. Expected full lot, got ?lot minus.? Would like closer inventory checks.
Donna Nguyen
2/5.0
04, Nov 2024
Delayed Pickup Notification
Won auction. Notification about pickup came late, so logistics were tough. Wish reminders were clearer.
Andrew Torres
1/5.0
19, Oct 2024
Support Unhelpful For Damage Claims
Found item damaged after pickup. Contacted support. Response was that policy disclaims many issues. No resolution.
Emily Scott
2/5.0
26, Sep 2024
Website Glitches During Auction
Bidding portal froze once or twice. I refreshed. Lost track of a bid. Probably won?t risk high bids again online with instability.
Paul Wright
1/5.0
10, Sep 2024
Confusing Pickup Hours
Pickup hours overlapped business hours / my work schedule. No weekend or evening options. Cause me extra cost/time.
Kimberly King
2/5.0
22, Aug 2024
Condition Not As Advertised
Item said ?good condition,? but had rust, broken parts. Nothing big, but mismatches matter when spending hundreds.
Steven Allen
1/5.0
30, Jul 2024
Communication Fell Flat
After winning my bid, I emailed several times about pickup instructions. Replies came late or partial. Added stress.
Ashley Young
2/5.0
07, Jul 2024
Fees Were Higher Than Expected
Bid fine, won item. Buyer premium was high. Then extra fees for handling or cleaning. Felt price jumped too much after I committed.
Donald Walker
2/5.0
15, Jun 2024
Needs Better Photos
Lot photos were too zoomed in. Hard to see damage or scale. Misled about size. Ended up paying more to refurbish.
Sandra Robinson
1/5.0
29, May 2024
Rough Pickup Process
Arrival for pickup was messy. No clear directions, facility hard to find. Staff seemed flustered. Item I bought had damage not listed. Made what should?ve been easy much harder.
Mark Lewis
2/5.0
03, May 2024
Poor for First-Time Bidders
As a first-timer in online auctions, this experience was rough. Registration went fine, bidding seemed okay. But once I won, I didn?t get clear instructions about pickup or payment deadlines. Missed deadline because emails were generic and got lost. When I called, was told policy says late pickup = forfeiture, no refund. Also item size was overstated; moving it required more effort than expected. Felt unclear about all the rules. In future, I?d only bid small lots until I understand their process. There?s promise, but execution needs improvement especially for newcomers.
Betty Ramirez
2/5.0
14, Apr 2024
Misleading lot descriptions & lack of support
Bought a set of stainless steel prep tables. Description said ?minimal wear,? pictures showed them fairly clean. On pickup, discovered one table had deep scratches, another had a broken leg. Was told to sign off that condition was accepted. Tried to contact after and ask for discount, but got standard ?sold as is? response. Also, parking and loading were difficult: tight space, no staff to assist. Help on phone somewhat dismissive. Perhaps small lots are easier, but heavy or condition sensitive items seem poorly served. Would think twice before awarding ?hands off? liquidation to them without checking-in carefully.
Anthony Clark
2/5.0
25, Mar 2024
Frustration from Unexpected Fees & Delays
Signed up for an auction, budgeted for item, premium, and pickup. After winning, noticed additional fees: handling, cleaning, in some cases ?spoilage,? which were not clearly stated up front. Pickup window was narrow, and I had to take time off work. On pickup day, queue was long; staff seemed understaffed. One appliance was promised tested; turned out non-functioning. Reached out, but responses were delayed. Felt like transparency was lacking around fees and condition. For first time auctioneer users, this could be a harsh lesson. Acceptable for some risk, but expectation of better disclosure was not met.
Margaret Sanchez
1/5.0
08, Mar 2024
Disappointed by Condition vs Pictures
Bid online on several kitchen appliances. Photos looked great: clean surfaces, no major damage. When arriving to collect, many items had dents, missing parts, or serious rust in places not shown. They claimed pictures show ?major issues,? but listing didn?t highlight these problems. Also had trouble locating pickup area; directions vague. Paid full buyer?s premium, expecting better. Asked for partial refund or adjustment; was denied. Felt misled. Their customer service at that point gave standard responses, no real offer to make it right. If you care about condition, proceed with caution. Their marketing is good; follow-through less so.
Matthew Harris
1/5.0
27, Feb 2024
Poor Handling of Pickup & Communication Issues
Was excited to win a large refrigeration unit. Website description said ?tested and working.? After winning, got minimal follow-up, instructing me to pick up between certain hours. On arrival, facility was closed, staff unreachable by phone. When they did show up late, the unit had significant internal rust and a broken fan blade?not mentioned anywhere. No one offered a discount. Communication before auction was good; after auction, support felt absent. The pickup process felt chaotic, with signs missing, no clear loading zone, and staff overwhelmed. For amount paid, expectations were not met. I understand wear, but transparency suffers, and getting help at pickup was harder than bidding. Would caution others about high-ticket, condition-sensitive items unless you can inspect in person.
Lisa White
5/5.0
05, Feb 2024
Reliable & Trustworthy Auctioneer
After bad experiences elsewhere, this one felt transparent. Their descriptions match what you get. Communication is good. Pickup can be a bit hectic, but that?s expected.
Daniel Thompson
3/5.0
13, Jan 2024
Good, but improvements possible
Website info sometimes vague. One lot I bid for turned out smaller than thought. Pickup staff was okay, but facility signage could be better. Still got good deal.
Nancy Perez
5/5.0
28, Dec 2023
Exceeded Expectations
Bought several stainless steel tables; condition as promised. Pickup was faster than expected. Communications were clear. No surprises. Would use them again.
Christopher Lee
4/5.0
09, Dec 2023
Solid Experience
Auction ran on time. Notices emailed. Price I paid was fair. Only drawback was one lot?s photo resolution was low, made inspecting harder. But I?m satisfied.
Karen Martin
5/5.0
25, Nov 2023
Efficient & Helpful
David and team are courteous. The website kept me updated. Pick up site was organized. One lamp had a small dent not shown, but price accounted for that. Fair overall.
Thomas Jackson
4/5.0
11, Nov 2023
Good for Restaurant Liquidation
If you have excess equipment this is one of the better houses. They do the heavy lifting: marketing, collecting, buyer coordination. Probably could improve the pickup process (signs etc.).
Sarah Moore
5/5.0
18, Oct 2023
Very Well Run Auction
Everything from cataloguing, marketing, to pickup was well planned. They were hands free for me: cataloguing, handling buyers, scheduling. Made the whole liquidation smoother than expected.
Charles Taylor
3/5.0
29, Sep 2023
Mixed Feelings
Auction had strong selection. But shipping or pickup times took longer than promised. Some pictures didn?t show all sides. Still, items were fairly priced.
Jessica Thomas
5/5.0
04, Sep 2023
Appreciate Their Responsiveness
I asked a lot of questions about specific gas line hookups. They answered. Pickup crew helped carry heavy pieces. Great effort shown to ensure buyers aren?t left stranded.
Joseph Anderson
4/5.0
23, Aug 2023
Staff Friendly, Items OK
They seem honest about item condition. One fryer had some rust not shown in pictures. But staff offered discount. Good communication. Will likely use again.
Susan Wilson
5/5.0
15, Jul 2023
Exactly What I Needed
Was looking for fryers, and found good ones. Payment was simple. They answered my calls. Pickup arranged smoothly. Didn?t expect perfect, but this was better than many similar auctions.
Richard Gonzalez
4/5.0
27, Jun 2023
Decent Auction House
Bidding process was intuitive. Website occasionally lagged, but recovered quickly. Some lots had better photos than others. Pick up location was fine once found. Overall good.
Barbara Lopez
5/5.0
02, Jun 2023
Professional Staff
Lot of commercial kitchen gear, and it was all described well. David was responsive to my questions. Pickup went fast. Equipment was clean and worked as advertised. Happy with the whole deal.
David Hernandez
4/5.0
19, May 2023
Good Value, Some Hiccups
Found several items that look solid for price. Staff was friendly. One thing: the item description could be clearer about wear and tear. Also pickup parking is a bit confusing. Still, value is strong and I?d use again.
Ryan Collins
5/5.0
19, Apr 2023
Best Auction Experience in a While
Rare to find an auction house where what?s advertised largely matches what you receive. Madalyn Auctions has built that. Their photos show condition, sizes; listing details are not overblown. Customer support doesn?t act like you?re just another bidder?they reply, help with logistics. Even when things aren?t perfect (rust, dents), they?re upfront. Pickup crews help. For the used-equipment world, that level of honesty and care is unusual. It?s worth the effort to deal with their system.
Elizabeth Martinez
5/5.0
07, Apr 2023
Very Smooth Transaction
Won a restaurant oven at auction. Pickup was organized, staff helped with loading. The website showed good photos and condition. Only minor delay in communication before pickup, but overall this was one of the best auction experiences I?ve had in restaurant equipment sales.
Madalyn Auctions
Madalyn Auctions is a full-service auction company specializing in liquidating excess restaurant equipment. With more than ten years of experience, we have helped thousands of businesses recover capital from unused equipment and reinvest it into growth. Our process is designed to be completely hands-off for our clients. From cataloging and marketing to collections and buyer coordination, we handle every step to ensure a smooth and efficient auction experience.
Address
124 Dogwood Lane
29330
Cowpens
United States
Website
madalyn.pro
Email
david@madalyn.pro
Telephone
8644191825
