Based on 50 customer reviews, the Madalyn Auctions
currently holds an average rating of 3.6 out of 5.
Review analysis indicates that approximately 77% of users shared positive experiences, while 23% reported concerns or negative feedback.
Overall sentiment suggests a generally positive customer experience.
Our AI review assessment currently categorizes this company as: Low Risk.
This summary is generated from customer feedback data to provide insights into company reputation, user experiences, and potential concerns for prospective customers.
Overall risk assessment
Low Risk
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Madalyn Auctions is a full-service auction company specializing in liquidating excess restaurant equipment. With more than ten years of experience, we have helped thousands of businesses recover capital from unused ... Read More
Bought refrigeration unit that saved me thousands vs new. It works well. The table had small blemish not shown, but price made that acceptable. Communication via email ahead was timely. Pickup was delayed by traffic, but office staff called to warn. That kind of follow-through matters. Auction fees and buyer premium match others in the market. For those who frequently deal in used equipment, this is one of the more reliable sources.
What stands out is how they try to show what you?re buying. Photos often include wear, comparisons, detailed measurements. Prices reflect condition. Yes, some lots need cleaning or repair, but that?s expected. The surprises have been minor. Bidding is fair, ?buying as is? is clearly stated. Pickup location is clean, staff helpful. Even for big or heavy items, they seem to have thought about loading. If using them, budget for transport, condition work, but trust that what you see is largely what you get.
Closed down a location. Needed to get rid of a lot: ovens, chairs, tables. Madalyn Auctions stepped in: catalogued, market-listed, handled buyer coordination. For me as seller, reduced workload and delay. Payment for sold assets came quickly after auction close. Buyers seem fairly satisfied. I visited pickup, saw many items ready, well organized. No last minute damage claims or disagreements. After everything, proceeds were better than what local resale shops offered. Felt like a partner rather than just an auction house.
After two auctions, I can say consistency is their strength. Lot descriptions improve over time, photos better. Staff gets more efficient, pickup smoother. Customer service seems to learn from earlier feedback: more signs, better directions, clearer pickup windows. Some items still have surprises, but fewer. Pricing seems fair when weighing condition vs price paid. If you plan to shop here regularly, you?ll learn their quirks and can take advantage. First time might be rough. But repeat buyers will feel rewarded.
Needed to replace multiple units in my cafe: ovens, prep counters, shelving. Bought from Madalyn. Because big items need coordination, I was worried about hidden damage, transport, support. They provided enough detail that I could measure in advance, verify with truck size. Photos matched what arrived, overall condition was good. Payment system simple. Pickup lot well managed?got loading dock access, staff helped guide truck. No surprises in fees. Even after the sale, they answered follow-ups on connections, gas lines etc. That kind of care turns what can be stressful into workable. Will choose them again.