Live Oak Bank
3.41/5.0
Maya Patel
5/5.0
27, Aug 2025
Professional and Efficient SBA Support
My experience with Live Oak Bank was outstanding. I was looking for an SBA loan to purchase a business, and Live Oak came highly recommended. From my first conversation, I could tell they knew what they were doing. The team was professional, detailed, and always reachable. They gave me realistic expectations about the time it would take and helped me stay on track with document collection. What I appreciated most was how well they communicated?there were no surprises or gaps in information. The online portal was straightforward and secure, and my loan officer made herself available whenever I needed clarification. We hit a couple of small roadblocks, but they worked quickly to resolve them. The process wrapped up within the timeline they estimated, and we closed on schedule. I?m very satisfied with the service and would gladly work with them again. They made a complicated process feel smooth and doable.
Mason Johnson
5/5.0
26, Aug 2025
Great Service and Smooth Experience
Live Oak Bank helped me through my SBA loan, and I was very impressed with their service. From the start, they were clear, organized, and responsive. My loan officer was outstanding?she always explained next steps, made sure I had everything in order, and checked in frequently. I never felt out of the loop. The portal was a huge help in keeping documents sorted and timelines in check. The entire experience, while lengthy due to SBA processing times, went very smoothly thanks to their efforts. What really stood out was how personal the service felt. I wasn?t just passed around from person to person. One rep stuck with me and made sure everything moved forward. She even followed up after the loan funded. I?d absolutely use Live Oak Bank again if I needed financing, and I?ve already referred a friend. They know what they?re doing and do it with care.
Marissa Rossi
4/5.0
25, Aug 2025
Solid Process with a Few Hiccups
I had a mostly great experience working with Live Oak Bank. The loan officer was communicative and helpful, and I appreciated how organized the document collection process was. That said, there were a couple of bumps?mostly around timeline expectations and minor back-and-forth with paperwork. We did experience a few delays, but they were communicated to us, and the team made an effort to explain the reasons behind them. The best part of the process was having a single person guide us through everything. She was knowledgeable, patient, and always followed up when she said she would. The loan portal was convenient but did have a few technical issues here and there. Still, everything was handled professionally, and we successfully closed our loan. Overall, it was a good experience, and I?d work with them again. Just go into it knowing SBA loans are complex, and even the best lenders have some delays.
Mark Rodriguez
5/5.0
24, Aug 2025
Made a Complicated Process Manageable
Getting an SBA loan felt overwhelming at first, but Live Oak Bank made it much easier than I anticipated. They were very upfront about the documentation required and gave us an estimated timeline that ended up being pretty accurate. The team communicated often and clearly. We had one point of contact the whole time, which helped a lot because we didn?t have to explain our situation to multiple people. There were a couple of minor delays, but they were on the SBA side, not Live Oak?s fault. Our rep kept us informed and made sure we felt supported the entire way. The closing process was smooth and quick once everything was approved. It was a big relief to have that kind of reliability. I?d definitely come back to Live Oak if we ever needed financing again. They made what could have been a stressful experience feel organized and even positive.
Maria Thomas
5/5.0
23, Aug 2025
Helpful Every Step of the Way
Working with Live Oak Bank was one of the best business decisions I?ve made. I applied for an SBA loan, and from the very first call, their team laid out what to expect in terms of process and timing. It was a lot of paperwork, but they provided clear checklists and stayed in touch regularly. I never had to guess where we were in the process. Their online portal was user-friendly and kept everything organized. The loan officer I worked with was extremely responsive?no waiting days for a reply. He answered every question with clarity and walked me through the documents before closing. Even when things slowed down on the SBA?s end, Live Oak kept pushing and provided updates. They were professional, transparent, and very respectful throughout. I felt like a valued customer, not just another loan number. I?d recommend them to anyone looking for a reliable, knowledgeable lender.
Isabella King
2/5.0
22, Aug 2025
Poor Follow-Up
I asked for clarification on a transfer delay and was told someone would email back. No one did. I had to chase them again. Waste of time.
Marcus Green
5/5.0
22, Aug 2025
Reliable, Transparent, and Helpful
Live Oak Bank exceeded our expectations. We applied for a loan to expand our business operations, and their team helped us through every phase. The communication was excellent?no chasing people down or wondering where we stood. They clearly explained what documents were needed and why, and the online system made it easy to stay organized. Our loan specialist was both responsive and professional, never making us feel like we were bothering him. What impressed me most was their transparency; nothing felt hidden, and they were upfront about what was achievable. The process took a bit of time, as expected with SBA loans, but there were no surprises. We felt supported, not just processed like a number. Our loan closed without a hitch, and we?re already seeing the benefits in our business. I?ve already recommended Live Oak to a colleague and will continue to do so without hesitation. Solid team and experience.
Madeline White
5/5.0
21, Aug 2025
Exceptional Help from Start to Finish
My experience with Live Oak Bank was absolutely fantastic. I was applying for an SBA loan to expand my practice, and I?d heard horror stories about delays and paperwork from other banks. That wasn?t the case here. Live Oak assigned me a dedicated loan officer who walked me through the entire process with clarity and patience. Every question was answered quickly, and they always followed up. Their document collection system made things organized and streamlined. I was able to upload everything securely, track the progress, and stay informed. Even when the SBA took longer than expected, the team kept me in the loop and never left me wondering. The closing was smooth, and the funding arrived without issues. I really appreciated their professionalism and support the entire way through. If you're looking for a lender who actually communicates and sticks to their word, Live Oak is a great option.
Mackenzie Wilson
4/5.0
20, Aug 2025
Clear Instructions and Friendly Team
We worked with Live Oak Bank for a business acquisition loan. While I?d give the process four stars overall, there?s a lot to be said for how helpful and friendly their team was. They laid out the entire process before we got started, including estimated timelines, and were upfront about the paperwork involved. It was a lot of information, but they didn?t leave us to figure it out alone. Whenever we had questions, we got fast replies and real explanations. The portal had a couple of glitches, which is why I?m not giving it five stars, but nothing that held us up for too long. The final closing went smoothly, and the loan terms were exactly as discussed. They genuinely seem to want businesses to succeed. I?d happily work with them again, and if they iron out the tech bugs, I?d easily rate it a five-star experience.
Luke Sanchez
5/5.0
19, Aug 2025
Trusted Bank for Business Loans
I went into this process nervous about SBA loans, but Live Oak Bank made it much easier than I thought it would be. Their loan specialists were responsive, knowledgeable, and kept me updated on each step. Even when things slowed down with the SBA?s internal process, Live Oak stayed in touch and kept pushing things forward. I really felt like they were on my side. The online portal was easy to navigate and made it simple to track our application and upload documents securely. At no point did I feel out of the loop, and every deadline they gave was met. The communication made all the difference. They even followed up after closing to make sure we were set. I?d worked with other banks in the past and never had this level of support or clarity. I?d recommend Live Oak to any small business owner who needs trustworthy financing help.
Lucy Miller
4/5.0
18, Aug 2025
Patient and Professional Throughout
Live Oak Bank helped us secure an SBA loan, and the process went better than we expected. From our first conversation, they were patient, took time to explain everything, and never made us feel like we were asking too many questions. Each stage of the process was clearly outlined, so there weren?t any surprises along the way. Their team followed up regularly, provided helpful reminders, and ensured all our documents were in order. What I really appreciated was their calm and professional approach, even when things got delayed on the SBA side. They stayed with us through it all, kept communication flowing, and encouraged us to hang in there. In the end, we were approved, and the loan came through just when we needed it. I can?t say enough about how respectful and supportive they were. We?d definitely return to them in the future if we need additional funding.
Logan Cooper
5/5.0
17, Aug 2025
Excellent Partner for Small Business Growth
As a small business owner, finding the right bank to partner with can be tough. I?m glad we found Live Oak Bank. Their loan process was very structured, but not overwhelming. They broke it down into phases and helped us navigate through it with confidence. Each team member we worked with was courteous, informative, and prompt. The technology they use makes things much easier?uploading files, signing documents, and seeing progress all happened in one place. I also appreciated that they didn?t try to upsell us or push products we didn?t need. It was clear they were focused on helping us achieve our goal, not padding their bottom line. When it came time to close, everything happened smoothly. There were no surprises in the terms, and the funding came through right when we expected. Live Oak really made us feel like a priority, and that?s not something we?ve felt with other banks.
Lillian Bell
5/5.0
16, Aug 2025
Great Support Every Step of the Way
Working with Live Oak Bank was a very positive experience. We were applying for an SBA loan, and they walked us through every step with patience and clarity. I was impressed with how responsive the team was. Even when I had minor concerns or didn?t understand a form, they?d take the time to talk it through. They treated us with respect and didn?t rush the process. Their platform made it easy to stay on top of tasks and documents. It was also reassuring to know there were actual people behind the scenes looking out for us. They didn?t just disappear after we submitted everything?there was regular communication, and they kept us in the loop from start to finish. We closed the loan on time and without any major hiccups. I?ve already recommended them to two other business owners. If you want a team that truly helps, Live Oak is a great choice.
Liam Davis
4/5.0
15, Aug 2025
Very Helpful with Clear Communication
I had a good experience working with Live Oak Bank on a business loan. From the beginning, they explained the process clearly and gave realistic expectations. The people I worked with were professional and polite, and I never felt like I was being rushed. Their platform is fairly easy to use, though there were a couple of times I needed help figuring out how to upload certain documents. Thankfully, their support team was quick to respond and helped resolve the issues within hours. What I liked most was their consistent follow-up?no ghosting or delays, just steady updates and support. The loan terms were fair and aligned with what we had discussed upfront. While I think there's still a little room for improvement in terms of platform usability, I?m overall satisfied with how everything turned out. I?d definitely use them again if the need arises and would recommend them to others.
Leo Sullivan
5/5.0
14, Aug 2025
A Refreshingly Positive Lending Experience
Applying for business financing is usually stressful, but Live Oak Bank made it as painless as possible. Their team was knowledgeable and clearly experienced with SBA lending. They answered every question I had?even the small ones?and were always patient, never rushed. It felt like they actually cared about my business, not just closing the loan. The application process was well-explained, and their tech platform helped me stay on top of what was needed. I especially appreciated how often they checked in to update me or see if I had concerns. The process took a few weeks, but that was expected. Everything went exactly as they said it would. By the time we funded, I felt like I had real people behind the scenes rooting for our success. That kind of genuine support is rare in banking these days. If you're looking for a loan partner, Live Oak is worth considering.
Delilah Jackson
5/5.0
05, Aug 2025
Happy with savings account
I?ve been earning more interest here than with my old bank. Everything?s digital, which took a little adjusting, but it?s been a positive change overall.
Isaac Hall
1/5.0
28, Jul 2025
Mixed Messages
Called for help on a transaction and got conflicting answers from two reps. One told me to wait, the other said it was already processed. Confusing.
David Stone
3/5.0
15, Jul 2025
So-so mobile experience
Mobile site works but feels like a simplified version of desktop. A few features are missing on mobile, which made it harder to complete tasks while traveling.
Leah Coleman
5/5.0
07, Jul 2025
Smooth SBA Loan from Start to Finish
Live Oak Bank helped us secure an SBA loan for our business expansion, and I couldn?t have asked for a smoother process. From the initial call, they were transparent about everything?from timelines to expectations to potential hiccups. The loan officer assigned to us was communicative and responsive, answering every question without delay. What stood out most was how well-organized their process was. There was no guesswork; they gave us a clear roadmap, and we always knew what came next. Their online system made uploading and tracking documents easy, and we appreciated not having to go into a branch for anything. It was all remote, which saved us so much time. Even when things slowed down on the SBA?s end, Live Oak kept us updated and advocated for us. I?ve worked with other banks before, but this was by far the most seamless experience. Highly recommend for SBA lending.
Daniel Papadopoulos
4/5.0
24, Jun 2025
Responsive staff
When I emailed about a document upload issue, someone got back within the hour and helped troubleshoot it. That kind of response time is rare.
Layla Peterson
4/5.0
16, Jun 2025
Solid Option for Business Lending
I used Live Oak Bank for a business loan earlier this year and had a very good experience overall. The process was faster than I expected, and the people I dealt with were professional and responsive. I didn?t have to send the same documents multiple times, which has happened with other banks. They seemed to have their internal systems well organized. My only small complaint is that their email communication could have been a bit more streamlined?sometimes I got messages from different people, and it wasn?t always clear who I should reply to. But aside from that, everything went smoothly. They kept things on track and hit the timelines they promised. The final terms were exactly what we discussed, with no surprises. For any small business looking to grow or refinance, I?d say Live Oak is worth considering. Not perfect, but very solid and customer-focused.
Henry Allen
2/5.0
05, Jun 2025
Lack of Urgency
I submitted a wire transfer and it took days to clear. The support team wasn?t in any rush to solve it either. Too relaxed for business needs.
Lauren Sanders
5/5.0
30, May 2025
One of the Best Banking Experiences I?ve Had
I?ve worked with several banks over the years, both for personal and business purposes, and Live Oak Bank truly stands out. Their communication was timely, and they broke down the more complex parts of the process in a way that was easy to understand. I appreciated that they didn?t sugarcoat anything?they were honest about the process, the timelines, and the possible hiccups. That honesty built a lot of trust. Their online systems worked well, but more than that, the people behind them were excellent. I never felt like I was just another customer in the queue. Even after our loan was finalized, they checked in a few times just to make sure everything was working out. That kind of follow-up is rare. It?s clear that they?ve built their model around long-term relationships, not just short-term wins. I?d happily work with them again in the future without hesitation.
Hazel Hall
1/5.0
17, May 2025
Frustrating Login Issues
I?ve had to reset my password multiple times because the system didn?t recognize it. It?s annoying and unreliable, especially for daily business use.
Courtney Phillips
5/5.0
08, May 2025
Quick and clear
I wasn?t expecting such a clear and efficient sign-up process. Live Oak made it easier than other banks I?ve tried. Didn?t feel overwhelmed at all.
Landon Bennett
4/5.0
21, Apr 2025
Professional Team and Great Follow-Through
I had a really positive experience with Live Oak Bank when we applied for a commercial loan. It wasn?t our first time going through this process, but this was by far the most organized one. They provided a clear list of what they needed, and we always knew where we stood in the process. The team followed up regularly?not in a pushy way, but just enough to keep us moving forward. When we had delays on our end, they were understanding and offered support instead of pressure. The only reason I?m giving four stars instead of five is that their platform had a few quirks that took a bit of getting used to. Still, the team made up for it with their responsiveness and attention to detail. I?d recommend them to anyone who wants a straightforward banking experience with people who actually care about doing things right.
Cooper Baker
3/5.0
19, Apr 2025
Mixed experience
Some things are great, like the rates and dashboard. But account verification took longer than I expected. Probably just a one-time issue, but still.
Delaney Toure
2/5.0
02, Apr 2025
App Needs Work
Mobile experience is not good. Constantly crashes or logs out. Tried reinstalling twice, still buggy. Desktop site is better but not ideal on the go.
Hayden Parker
1/5.0
13, Mar 2025
Long Waits for Answers
Contacting support is a struggle. Had to wait 45 mins on hold just to get someone who wasn?t sure about my issue. Then I had to email instead.
Kylie Watson
5/5.0
06, Mar 2025
Friendly, Knowledgeable, and Efficient
From start to finish, Live Oak Bank impressed me with their professionalism and efficiency. I applied for an SBA loan and had heard horror stories about the process from others. But with Live Oak, everything was laid out clearly. The loan officer was always available when I had questions, and they gave realistic timelines that they actually stuck to. The whole thing moved faster than I expected, and they never once made me feel like I was asking too much. Their team seemed genuinely interested in helping us succeed, not just in closing the deal. I?ve worked with other banks before where I had to chase people down for updates?this was the opposite. The combination of their digital tools and personal attention really worked in their favor. I came away from the process feeling respected and supported. If I need another loan in the future, I?ll definitely go back.
Connor Brown
4/5.0
04, Mar 2025
Flexible for business needs
Got set up with a business savings account in under 48 hours. They answered my emailed questions clearly. Feels like they understand small business priorities.
Harry Brown
2/5.0
25, Feb 2025
Too Many Steps
Opening my business account took way more steps than necessary. Each upload seemed to trigger another round of emails. Not streamlined at all.
Khloe Brooks
5/5.0
21, Feb 2025
A Truly Streamlined Loan Process
I recently worked with Live Oak Bank for a business loan, and I have to say it was the smoothest lending process I?ve experienced. They walked me through each step, explained the documentation requirements clearly, and never left me wondering what was next. What impressed me most was how quickly they responded to questions?even after business hours, I?d often get an email or update. Their online portal kept everything organized, and I could track progress in real time. The people were knowledgeable, respectful, and didn?t treat me like I was just another file. It?s rare to find that balance between tech and human service, but they?ve nailed it. I felt supported throughout the entire experience, which really helped reduce the stress that usually comes with business financing. I wouldn?t hesitate to recommend them to any business owner looking for a responsive and efficient banking partner. Solid all around.
Colin Murphy
5/5.0
10, Feb 2025
Great for remote banking
I live in a rural area and needed a bank that doesn?t require branches. Live Oak has been perfect for that. Everything I?ve needed so far has been available online.
Cole Gauthier
3/5.0
20, Jan 2025
Not bad, just slow
Support was kind and polite, but it did take two days to get a reply. I wasn?t in a hurry, so it worked out. Still, that could be better.
Harper Lewis
1/5.0
14, Jan 2025
Delays Add Up
Account transfers are consistently slow. What should take one day ends up taking three or four. Tried reaching out for clarity but didn?t get much help. For a digital bank, you'd expect more efficiency.
Kevin Gray
4/5.0
09, Jan 2025
No frills, but dependable
Live Oak doesn?t try to overwhelm you with too many features. It?s straightforward, which I appreciate. Everything is laid out clearly, and their FAQ actually answers most common questions. Feels like a grown-up banking platform.
Hannah Young
2/5.0
30, Dec 2024
No Follow-Through
Started off well, but things changed quickly. There was a discrepancy in a transaction, and I flagged it right away. Support said they?d escalate it, but no one ever followed up. I emailed again and got a new rep who hadn?t seen my case at all. Felt like they were starting from scratch every time. That?s a bad sign.
Kennedy Barnes
5/5.0
19, Dec 2024
Best savings account I?ve used
The interest I?m earning through Live Oak is noticeably better than what I got from my last bank. I like how easy it is to transfer funds and check my balance. Customer support is friendly and helpful when needed.
Cody Jensen
4/5.0
07, Dec 2024
Clean dashboard
Their website is clean and easy to navigate. Finding past statements or recent transactions is quick. Haven?t had any login issues so far.
Kayla Edwards
3/5.0
27, Nov 2024
Some hiccups, nothing major
Had a small issue linking my other bank account, but support fixed it in a couple of days. Since then, things have run smoothly. Interface could be improved, but for the rate they offer, it?s worth it.
Grace Walker
1/5.0
22, Nov 2024
Poor Handling of Escalations
My issue was minor at first?just a missing transaction?but when it escalated, so did my frustration. The team didn?t follow up as promised. I had to start over each time I contacted them. Just too much back and forth for one simple fix.
Claire Wright
5/5.0
14, Nov 2024
Smooth SBA application
The loan application process was organized and stress-free. They laid out what was needed and guided me step-by-step. I got updates throughout, which kept me informed.
Christian Moreau
3/5.0
25, Oct 2024
Online-only has limits
Everything works fine for the most part, but sometimes I do miss having a physical location to drop by. If you're okay doing everything online, it?s a good fit.
Kaitlyn Price
4/5.0
11, Oct 2024
Good option for business
I needed a business savings account with a decent interest rate, and Live Oak delivered. Everything was approved quickly, and they were available when I had a question about external linking. Not flashy, but reliable.
Gianna Esposito
2/5.0
07, Oct 2024
Live Chat Isn't Live
Their ?live? chat support is just a glorified email form. You fill it out and then wait for someone to email you back hours later. It defeats the purpose. I needed help immediately and got nothing useful in return.
Julian Foster
5/5.0
29, Sep 2024
Excellent digital banking
I do all my banking online, so Live Oak?s model fits me well. Easy access to account details, fast setup, and good email communication. The whole thing feels modern and straightforward. No issues so far.
Gabriel Adebayo
1/5.0
16, Sep 2024
Overly Complicated Interface
The website looks modern, but actually navigating it is clunky. It takes too many steps to find basic info like past statements or pending transfers. You?d expect more from a bank that claims to be tech-savvy.
Chloe Martin
4/5.0
09, Sep 2024
Nice for entrepreneurs
As a startup founder, I appreciate how easy it is to set up and manage accounts here. They keep things simple and business-friendly.
Gabriella Russo
1/5.0
30, Aug 2024
Not Geared for Fast Business
If you need to move fast with your banking?Live Oak won?t help you. Everything takes days, and the communication is slow. I applied for an SBA loan and it sat in ?processing? for over two weeks with no update. I reached out multiple times and got the same generic answer. They don?t seem equipped to handle small business needs with any urgency. It?s all automated emails and vague timelines. When I finally spoke to someone, they didn?t seem confident in what came next. The interface is also lacking. It?s fine for checking a balance, but for anything more complex, you?re stuck waiting. I had high hopes after seeing the rates, but the reality didn?t match up. Ended up applying elsewhere. If your business depends on time-sensitive decisions, this platform just isn?t flexible enough. Not all digital banks are created equal, and this one missed the mark for me.
Carter Wilson
5/5.0
18, Aug 2024
Consistent experience
I?ve had an account for over a year now. No major problems. Payments go through on time, and updates come quickly. The online tools have stayed consistent throughout.
Julia Kelly
3/5.0
09, Aug 2024
Not flashy, but functional
The interface is clean but basic. Doesn?t have all the bells and whistles, but honestly, I prefer simplicity. The account does what it?s supposed to, and customer service is reachable if needed. Would use again.
Carly Henderson
3/5.0
27, Jul 2024
Some room to improve
Interface works, but it?s a little clunky on mobile. I?ve had to reload pages sometimes to get them to update. Still sticking with them for the rates.
Joshua Bell
4/5.0
18, Jul 2024
Mostly good with a few delays
Live Oak has been mostly great. I had one instance where a transfer took a day longer than quoted, but they emailed me to explain the holdup. Things like that matter. It?s not about perfection?just communication.
Finnian Singh
2/5.0
10, Jul 2024
Needs Drastic Improvement
I liked the idea of online business banking with decent returns, but Live Oak doesn?t quite deliver on the convenience it promises. Opening an account took longer than it should have, with several rounds of document requests?even though I uploaded everything in the first step. Once the account was active, it was manageable, but things kept glitching. The app would time out while checking balances. I reached out via email, and the replies didn?t match my questions, almost like they were copying templates. There?s also no clear way to expedite anything urgent, which is a big problem for business users. I get that no system is perfect, but this felt like an unfinished product. I didn?t close the account immediately because of the interest rate, but eventually the hassle outweighed the benefits. Their tech and support need a serious overhaul before I?d consider using them again.
Joseph Russell
5/5.0
28, Jun 2024
Simple and efficient
Everything about the sign-up process felt easy. Uploading ID took a minute, linking external accounts took maybe a day to verify. Haven?t had any errors or delays since. It?s not packed with features, but it?s reliable.
Fiona Goldberg
1/5.0
20, Jun 2024
Account Closure Nightmare
Trying to close my Live Oak Bank account took longer than opening it. After submitting my request, they told me it would take 5?7 business days. That timeframe passed and nothing happened. I followed up twice and received canned responses. Eventually I had to call, and even then, the rep wasn?t sure if the request had been processed. No confirmation emails, no follow-ups?just radio silence. When I finally saw the balance drop to $0, I assumed it was done. But then I got an alert for a system update asking me to log in again. Completely confusing. The process was anything but smooth. For a digital bank, their systems seem oddly disconnected. I don?t know if it was just my case, but the lack of clarity left me with zero confidence in how they manage internal operations. Definitely wouldn?t go through this again or recommend it to others.
Cameron Koul
4/5.0
12, Jun 2024
Reliable business banking
Been using their business savings account for a while. The interface is simple, and I like that there are no surprise fees. Everything is pretty transparent.
Felix Sharma
1/5.0
28, May 2024
Nothing Urgent Here
I needed a quick turnaround on an ACH transfer and was told it would take 2?4 days. That?s fine, but it actually ended up taking seven. That delay caused late payments on my end, and the only response from support was ?we apologize for the inconvenience.? It?s not just about politeness?it?s about fixing the problem. They weren?t proactive, didn?t offer a workaround, and didn?t seem to grasp that these delays have real-world consequences. Also, the secure message center took 48 hours for a reply, and by then the issue had already caused damage. The app didn?t reflect updated balances properly, which made it harder to track what was actually happening. If you're someone who needs fast-moving transactions, this platform is going to be a struggle. It might work for low-urgency savings, but definitely not ideal for active business use. Pretty disappointed by the whole experience.
Caleb Hayes
5/5.0
21, May 2024
Super efficient service
From application to approval, the process was seamless. They actually read my questions and responded like humans?not bots. That personal touch matters.
Jordan Long
3/5.0
11, May 2024
Works for my needs
I needed a place to stash extra business funds and earn a bit of interest. Live Oak fit that need well. There are some things that could be more streamlined, like the verification process, but nothing that made me want to close the account.
Jolie Ward
4/5.0
24, Apr 2024
Helpful and easy to reach
I had a few questions about account limits and funding times, and someone got back to me within a few hours. The tone was helpful, not robotic, and they explained things clearly. It?s been an easy service to use overall.
Faith Green
2/5.0
15, Apr 2024
Too Much Back and Forth
The process of opening an account shouldn?t take multiple back-and-forths over email and phone. I had to resend documents twice, and each time the instructions were slightly different. Felt like no one was on the same page internally. Their online portal would randomly log me out while uploading files, and when I asked for help, the response was vague. They eventually fixed it, but the experience felt clumsy and frustrating. When you?re running a business, you want efficiency?not hurdles. The interest rates may be attractive, but you really pay for it in time and patience. Also, the lack of real-time updates makes you second guess whether your actions actually went through. It just didn?t feel like a finished product. In the end, I kept the account open but moved most of my funds elsewhere for peace of mind. It just wasn?t worth the effort for me personally.
Brooklyn Ndlovu
3/5.0
05, Apr 2024
Room for growth
There?s potential here, but some backend delays need fixing. A transfer I made on Friday didn?t process until Tuesday. A bit frustrating, but overall the account does what it should.
John Richardson
5/5.0
30, Mar 2024
Great experience from start
The sign-up was quick, verification happened the next day, and I was moving funds by the end of the week. It?s simple, easy to manage, and the interface is clean. I?ve used several online banks and this is one of the better ones for clarity and communication.
Evelyn Hill
1/5.0
25, Mar 2024
Money Held Without Reason
A check deposit took more than 10 days to clear, and no one explained why. When I asked for help, I was told ?it?s under review? with no further info. The funds were for bills that were due, and their delay caused late fees. I closed the account and moved on.
Brianna Weber
4/5.0
11, Mar 2024
Solid interest rate
The APY on my savings account is solid. Haven?t had issues with withdrawals or deposits. The only downside is no physical branches, but I knew that going in.
Eva Rodriguez
2/5.0
29, Feb 2024
Frustrating from the Start
Setup was not simple. There were errors during the sign-up process, and I had to redo forms twice. Got passed between different reps who gave different info. They eventually resolved it, but it left a bad impression. Was expecting a more streamlined process for an online-first bank.
Brandon Kowalski
5/5.0
20, Feb 2024
Great SBA loan support
The team really knows how to guide small business owners through the SBA process. I felt well-informed the whole time, which reduced the stress of applying. Grateful for the clear guidance.
Jessica Howard
3/5.0
16, Feb 2024
Business savings working fine
I use Live Oak for a dedicated savings account for my small business. It?s been working just fine. The interest helps, and I like the email alerts for account activity. Sometimes login takes longer than expected, but it always works eventually. I?ve never had to contact support, so I can?t speak on that.
Jeremy Rivera
4/5.0
26, Jan 2024
Pretty good overall
No bank is perfect, but Live Oak handles the basics well. Their interest rate is what got me in, but I?ve stayed because everything has worked reliably so far. Transfers take a bit longer than I?d like, but support has been polite and responsive when needed. I wouldn?t mind some design upgrades on the site.
Ethan Taylor
1/5.0
18, Jan 2024
Unexplained Declines
Tried to apply for a small business loan through Live Oak, and after uploading all the required documents and spending hours filling out forms, I was rejected with no clear reason. The rep couldn?t even tell me what went wrong. For a company that promotes helping businesses, they sure don?t offer much guidance during the process.
Blake Singh
5/5.0
09, Jan 2024
A great choice for digital banking
I prefer managing everything online, and Live Oak makes that doable without a lot of hassle. Statements are simple, and notifications are timely. For a digital-only experience, it hits the mark.
Eric Thomas
2/5.0
27, Dec 2023
Lots of Bugs
The mobile experience needs serious improvement. Every time I log in, it takes multiple tries. Once I finally get in, there are often bugs or freezing issues when trying to view recent activity. I?ve reported this more than once, but the issue persists. It just doesn?t give me confidence that my banking info is secure or updated properly.
Benjamin Jenkins
3/5.0
18, Dec 2023
Could be quicker
Transfers between external accounts take a bit longer than I?m used to. That said, everything is transparent and clearly stated up front. So at least you know what to expect.
Jennifer Cooper
5/5.0
14, Dec 2023
Smooth SBA loan journey
The SBA loan process felt manageable thanks to the people at Live Oak. They were responsive, patient, and explained things in a way that actually made sense. Uploading documents was easy, and communication never broke down. I was nervous going into it, but they made it as painless as possible. Would definitely go through them again if needed.
Avery Adebayo
4/5.0
29, Nov 2023
Worth trying
Been with Live Oak for a few months. The onboarding was easy, and the online tools are pretty decent. There's still room for improvement on the dashboard layout, but nothing that?s a dealbreaker.
Emma Scott
1/5.0
20, Nov 2023
No Communication When Needed
Had an issue with a failed deposit that never showed up. I tried contacting Live Oak through chat, phone, and email, but got bounced between departments. Each promised a follow-up that never came. I finally received a vague response five days later saying the issue had ?resolved itself,? which didn?t inspire much confidence. I don?t think they take customer concerns seriously.
Jeffrey Cox
3/5.0
07, Nov 2023
Stable, with some quirks
So far, Live Oak?s been stable. I haven?t had any major problems. That said, the login process feels overly sensitive, and I?ve had to reset my password twice. Transfers are smooth, and I do like getting email confirmations. Just a few small things that could be polished up.
Emily Williams
2/5.0
30, Oct 2023
High Hopes, Low Results
Started a business savings account thinking Live Oak would be a great option for earning interest while managing funds. It began okay, but slowly issues started piling up. Notifications were delayed, account updates weren?t reflecting on time, and logging in became hit or miss. When I raised the issue, I got standard replies with no urgency. One transfer was pending for over 4 business days, which is too slow for modern banking. Also, the web dashboard feels outdated and isn?t optimized for tablet use. Add to that the slow response time from customer service, and the whole experience felt clunky. They may have good intentions, but the execution just doesn?t match. As a business owner, I need a bank I can trust to work efficiently and support me when needed. Sadly, this isn?t that.
Jayden Nelson
4/5.0
18, Oct 2023
Easy to manage online
Using Live Oak has been a mostly positive experience. The dashboard is clean and easy to follow, and I can manage all my business finances without calling anyone. There?s no mobile app yet, but the site works well on my phone. I?d recommend it to someone who prefers online banking and wants solid interest rates.
Ava Sharma
5/5.0
13, Oct 2023
Helpful and responsive
Their SBA loan process was straightforward. I reached out for guidance and someone got back to me same day. They didn?t push anything?just walked me through the options. Appreciated the no-pressure approach.
Jason Perez
5/5.0
27, Sep 2023
Very organized loan team
I went through Live Oak for an SBA loan and the entire team was professional and informative. They walked me through each phase without rushing me or assuming I understood every step. Documents were easy to upload and I received updates regularly. The entire process was finished faster than I thought it would be.
Audrey Miller
3/5.0
22, Sep 2023
Decent bank, needs app tweaks
I use their app regularly, and it does the basics, but it could use better mobile check deposit functionality. Sometimes the camera feature glitches. Other than that, my banking has been issue-free.
Ella Martinez
1/5.0
10, Sep 2023
Delays With No Accountability
It?s frustrating when a bank delays time-sensitive transactions and then doesn?t take responsibility for the impact. I submitted a transfer request that was urgent for payroll, and it was held without notice. I reached out through their secure message portal and received no response for two days. Called in and waited over 40 minutes just to be told someone would ?look into it.? The money eventually went out, but it was already too late. This kind of delay cost me both financially and professionally. What?s worse is there was no follow-up, no explanation, not even an apology. I expected more from a bank that claims to support small businesses. These are not just ?bugs? or occasional issues?they point to a broader lack of care or urgency. There needs to be accountability when things go wrong. For now, I?m moving my business elsewhere. Can?t afford this kind of unreliability.
Ashley Patel
4/5.0
31, Aug 2023
Impressive support
Had a few questions while opening a new account and the support team was helpful. The rep didn?t rush me and explained the steps clearly. It's not every day you get that kind of patience over the phone.
Elijah Khan
2/5.0
23, Aug 2023
App Needs Real Work
Using Live Oak?s app has been more frustrating than helpful. It?s clunky, slow, and crashes often during critical tasks. The mobile deposit feature rarely works on the first try, and sometimes images won?t upload at all. I contacted support about the issue, and they acknowledged it was a ?known bug? but didn?t offer a timeline for a fix. That was three months ago. Also, their login system is overly sensitive. I?ve been locked out multiple times even with the correct password. The bank?s web version is slightly better but still not intuitive. It?s unfortunate because the rates are decent, but what?s the point if you can?t access your money reliably? In today?s world, mobile banking should be smooth and secure. I?m actively searching for an alternative now. Live Oak feels more like a beta test than a fully functional banking platform. Needs a full overhaul in usability.
Jasmine Garcia
3/5.0
08, Aug 2023
Does the job
This isn?t a flashy bank, but it gets the job done. Transfers go through in a few days, rates are higher than most traditional banks, and the website works fine. I had a question about account limits and got a clear reply within a day. Not perfect, but reliable enough for managing extra savings.
Eli Robinson
1/5.0
31, Jul 2023
Unexpected Account Freeze
Things started off fine with my new account, but then it was randomly frozen without notice. I received no clear explanation, and all my incoming payments were blocked. Reached out several times and only received vague responses. It took over ten days to resolve and no apology was offered. This was incredibly disruptive to my business. I expected a modern online bank to handle things better, especially since they market themselves as small-business friendly. The lack of transparency was honestly the worst part. No detailed reason for the freeze, no accountability from the reps, just stock responses. I eventually had to escalate the issue to get any attention. By the time it was fixed, I had already moved on. Live Oak really needs to work on communicating proactively with their users. You can?t just lock someone out and then go silent.
Asher Thompson
5/5.0
19, Jul 2023
Reliable online platform
I?ve used their business checking for about six months now. The online tools are reliable and user-friendly. It?s been easy to track transactions and manage transfers. No need to visit any branch, which is a plus.
James Cook
4/5.0
13, Jul 2023
Clean setup process
Opening my savings account took about 15 minutes. The whole thing was done online, and I didn?t run into any issues. I liked how the instructions were clear and the interface was smooth. There was a slight delay in verifying my external account, but it cleared the next morning. Overall, it?s been a solid banking experience so far.
Ariana Silva
3/5.0
28, Jun 2023
Good, but slow at times
Live Oak?s online-only system works well for the most part. But I noticed delays in fund availability after a deposit. The customer service team explained the policy, but I still wish it moved faster. Still, I appreciate the good rates.
Jade Roberts
5/5.0
24, Jun 2023
Good fit for remote banking
I?ve been using Live Oak for over a year now and really like how it fits into my remote lifestyle. Everything is handled online, and I?ve rarely needed to speak with anyone in person. The platform is easy to navigate and updates in real time. Funds usually post on time and support has always responded in a reasonable timeframe.
Eleanor King
2/5.0
17, Jun 2023
Service Could Be Way Better
There are some aspects of Live Oak that seem promising, like their rates and online tools, but the customer service side is just not up to par. I had a wire transfer get stuck for over a week with no clear explanation. I contacted support multiple times, and each time I received a different answer. No one seemed to be on the same page. Eventually, the money went through, but it was a stressful experience. Additionally, their app crashed during a deposit attempt, and the issue still hasn?t been addressed. When dealing with your business?s money, reliability should come first. There?s a serious gap between their advertised convenience and the actual day-to-day service they offer. I?ve stayed longer than I should have, but I?m now looking for alternatives. Better customer support and quicker issue resolution would make a huge difference here.
Dylan Clark
1/5.0
29, May 2023
Not What I Expected
Signed up expecting a modern banking experience but ran into multiple roadblocks early on. The account took nearly a week to become active, and customer service wasn?t very responsive. Tried to transfer funds from another bank, but the hold times were long and communication unclear. Felt like every small issue required several emails or calls. The digital platform looks decent but has several bugs on mobile. I also experienced login issues that weren?t resolved promptly. I wouldn?t call it a disaster, but it?s far from seamless. I eventually moved my funds elsewhere due to the delays and lack of updates. There?s no real urgency from the support team either. If you?re looking for fast and efficient service, this might not be the right fit. I really wanted to like Live Oak, but they made it difficult to stay with them.
Anthony Nkosi
4/5.0
15, May 2023
Competitive savings rates
The high-yield savings option is what initially drew me to Live Oak. The interest rates are among the best I?ve seen, and transferring funds has been easy enough. There were a couple of delays during setup, but nothing major.
Jackson Rodriguez
2/5.0
07, May 2023
Account Setup Confusion
Wasn?t clear what documents I needed. The checklist changed after submission and no one told me why. Slowed everything down for no good reason.
Jack Morris
1/5.0
20, Apr 2023
Interface Isn?t Friendly
Website feels outdated and overly complex. It?s hard to find simple info like scheduled transfers. Took me a while to get used to it.
Destiny Sowah
4/5.0
11, Apr 2023
Good support, fair wait time
Customer support was helpful, but I had to wait about 10 minutes on hold. Once I got through, the rep was knowledgeable and fixed the issue right away.
Anna White
5/5.0
07, Apr 2023
Smooth experience
Setting up a business account with Live Oak Bank was quicker than expected. The online process is well-organized, and the interface is easy to follow. Customer service responded to my queries within hours, which is rare. So far, it?s been a solid experience.
Live Oak Bank
Live Oak Bank is proud to support passionate, hard-working individuals who are dedicated to making a difference. Since its founding just before the Great Recession, Live Oak has taken a customer first approach, combining personal service with innovative technology to reshape what banking can be. As a digital, cloud-based bank, Live Oak serves small business owners in all 50 states. We're one of the nation's leading SBA lenders, committed to helping businesses buy, build, and grow. We also offer FDIC insured high-yield savings accounts and CDs to help customers grow their savings. Live Oak Bancshares (NYSE: LOB) and it's family of companies partner with like minded businesses to continue pushing the boundaries of service and technology. At Live Oak, we treat every customer like they're the only one, with a clear mission: to be America’s small business bank.
Address
1741 Tiburon Drive
28403
Wilmington
United States
Website
liveoakbank.com
Email
social@liveoak.bank
Telephone
