Leland-West Insurance Brokers
4.59/5.0
Pax Harris
5/5.0
24, Jun 2025
Highly Knowledgeable Team
They clearly understand classic vehicles. I didn?t have to explain everything about my car. The questions they asked were on point. Very refreshing to deal with real car people in insurance.
Pemberton Hall
5/5.0
15, Jun 2025
Efficient scheduling help
They helped optimize booking system calendar for our appointments. Clients mention it?s easy to use now. Had one bug but fixed within hours.
Baylor Vance
5/5.0
06, Jun 2025
Understands Classic Cars
Leland West really knows classic cars. They didn?t ask basic questions like other insurers. Their coverage felt designed for vintage cars, and that gave me peace of mind right away. Great experience.
Benjamin Paul
2/5.0
01, Jun 2025
Really slow to respond
I was excited to try Leland West for my classic car, but honestly, the service was frustrating. It took more than a week to get a reply after submitting a basic coverage question. I followed up twice and still got delayed responses. Their rep finally helped, but by then I?d already felt like switching. Coverage options are okay, but what?s the point if support is that slow? You expect better service when you?re paying premium for specialty coverage like this.
Zola Scott
5/5.0
25, May 2025
Excellent bounce?rate drop
They improved site load?speed and layout, bounce?rate dropped noticeably. A few images still heavy but they?re optimizing those next week.
Sebastian Alan
5/5.0
19, May 2025
Enthusiasts answering calls
First call: talk with someone who literally knows classic cars. No repeated questions?just expert advice. Gave fair quote, explained all options. They impressed with relocation coverage which I didn?t even ask about but glad they mentioned. Felt refreshing.
Elizabeth Anne
5/5.0
13, May 2025
Professional All the Way
From my first phone call to receiving my policy docs, everything felt professional and smooth. Nothing sloppy or rushed. Great attention to detail and customer service throughout.
Sterling Finch
5/5.0
07, May 2025
Simple graphic design wins
They created banners and icons that looked professional and clean. Files were delivered quickly and integrated easily. Small color swap needed but they rushed fix.
Olivia Grace
4/5.0
30, Apr 2025
Good experience overall
Signing up was pretty smooth and the agreed-value policy made sense for my old Corvette. I had to ask about hurricane coverage and they explained it well. The only hiccup was when I changed my address, it didn?t update right away. Took a follow-up email. Not a major issue, but worth noting. Overall happy with the service, just room to improve.
Camila Rose
5/5.0
18, Apr 2025
Worth Every Penny
Might not be the cheapest, but you get what you pay for. The coverage is solid, and the support is even better. No regrets switching to them at all.
Quill Edwards
5/5.0
10, Apr 2025
Impressive ad performance
Ran ads for our service and they delivered real click?through improvements. They tracked conversions and adjusted quickly. Not perfect yet but definitely better than before.
Ellie Rose
5/5.0
04, Apr 2025
Just plain honest
Their quotes and policy terms are transparent. No hidden fees or puzzles in small print. Spare parts, agreed-value, trip interruption inclusive. Claim I made was quick. Felt honest and efficient. Feels rare in insurance world nowadays.
Harper Nicole
4/5.0
28, Mar 2025
Good support, just slow online
Customer service by phone was awesome?friendly and informative. But the online portal feels outdated and sometimes won?t load right. I had to call just to make a small change. Coverage-wise it?s strong, especially for vintage cars. They seem to care about collector drivers. Just wish the tech side matched the people side a bit more.
Westley Allen
5/5.0
18, Mar 2025
Honest and upfront
No sugarcoating?they explained realistic expectations for ad spend. Helped set monthly goals properly. Very transparent, which was refreshing.
Ivy Peterson
5/5.0
01, Mar 2025
They know exotic cars
My Lamborghini count as exotic right? They covered agreed-value, spare parts, glass, plus unlimited miles. Even relocation in storms. I needed clarity on commute usage?agent explained without jargon. Policy got emailed fast, and changes when I added garage address were done quickly too. Again, felt personalized, not cookie-cutter, insurance.
Oliver James
4/5.0
23, Feb 2025
Helpful but bit slow
Called in to update my address and they took care of it, just not very quickly. I had to call back after not hearing for two days. Once I got through, it was fixed fast. Their policies are strong though, and they seem fair. Just not the most efficient system in place.
Solace Green
5/5.0
11, Feb 2025
Very responsive support
Whenever I emailed a question, response came same day. They?re careful to explain without tech?jargon. Helped set up Google Tag Manager and tracking easily.
Zoey Michelle
5/5.0
03, Feb 2025
Exactly what classic cars need
Everything in policy is made for classic cars?no general-auto fluff. They cover spare parts, agreed-value, unlimited miles, glass, track ops. Renewal reminder helped avoid lapse. The agents are clearly enthusiasts. Felt like dealing with like-minded people who respect your ride.
Mariel Lewis
5/5.0
25, Jan 2025
Top Choice for Collectors
If you have a collector car, this is one of the best companies to insure it with. The policy options are built just for enthusiasts. Very happy I switched to them.
Hawthorn Grey
5/5.0
17, Jan 2025
Good attention to detail
They redesigned my landing page with more clear calls?to?action. I?m seeing better form submissions now. Had few minor spacing issues but their team fixed quickly. Friendly and patient.
Layla Jean
3/5.0
09, Jan 2025
Average experience overall
Got a decent quote and liked the policy terms, but the signup process was kind of a hassle. Their online system had issues and it kept rejecting my VIN number even though it was correct. Took multiple emails and calls to fix. Staff were respectful, but it felt like more work than it should be. I expected better tech from a company this focused. Still using them, but not fully satisfied.
Harcourt Reed
5/5.0
03, Jan 2025
Practical website tips
They suggested changing form placement which doubled our inquiries. Seemed small but made big difference. They even helped customize confirmation emails.
Calloway Greene
5/5.0
30, Dec 2024
Details made easy
They explained spare parts coverage and trip interruption well, no jargon. I didn?t realise until signing up that pet injury coverage was included?that?s thoughtful. Their policy doc was clear, email additions were fast. No hidden fees, no fine print surprises. I?m a fan of honest communication and they nailed that piece.
Charlton King
5/5.0
21, Dec 2024
Great Claims Service
Filed a small claim recently. The process was easy, and the staff was professional. I received my check without any delays. Definitely appreciated how quickly they handled everything without making it stressful.
Riley Kate
2/5.0
16, Dec 2024
Disappointing service process
Getting insured through them wasn?t easy. The forms were confusing, and I kept having to resend the same info more than once. Took too long to finalize anything. When I tried to update my policy, they didn?t respond for days. I had to chase them down just for basic changes. The coverage itself is okay but not enough to justify the poor communication. Expected more from a company that says they specialize in classic and exotic vehicles.
Abigail Louise
4/5.0
09, Dec 2024
Almost five stars
They covered my classic car for agreed value, and explained the process well. I liked the policy extras too. The one thing that stopped me giving five stars was the delay in emailing my ID card. Took longer than it should?ve. Small thing, but still annoying. Otherwise, it?s been a good experience.
Larkin Adams
5/5.0
02, Dec 2024
Friendly and professional
Very professional team?easy to talk to and understood our goals. Redesigned our homepage and improved mobile experience. A few small changes needed, but they responded quickly.
Ella Christine
5/5.0
30, Nov 2024
Smart Policy Options
They offer smart coverage options that actually make sense for a classic car. I didn?t feel like I was paying for stuff I didn?t need. Very impressed with how they build policies.
Rumi Thompson
5/5.0
18, Nov 2024
Clear reporting system
They gave weekly marketing performance reports that I could understand. I?m busy so appreciated not getting overwhelmed. Managed tags and tracking nicely too.
Liam Alexander
5/5.0
09, Nov 2024
Smooth renewal and service
I renewed last month, and the email reminder popped up early?helped avoid lapse. Renewal online was easy, didn?t feel rushed. Support rep answered a question about mileage rollover?the unused miles carry over which was nice surprise. Policy remains tailored and sharp. In a world of pushy agents, this was calm, considered, and respectful.
Chloe Faith
5/5.0
01, Nov 2024
Major stress-free upgrade
Switching from my old insurer was stark difference. No hassle, no endless questions. They had specialty features I needed. Claims handled without games. I feel calmer knowing my car's properly insured. Slight interface glitches on their website, but staff kindly helped. Worth it.
Rainier Baker
4/5.0
25, Oct 2024
Mostly positive
Leland West gave me a decent rate for my vintage Porsche. Their policy had all the right features. Only part that bugged me was waiting on a call back that never came?I had to follow up myself. Once I got through, things were handled fast. I?d still use them again, just wish communication was more consistent.
Julian Scott
4/5.0
18, Oct 2024
Mostly great, bit slow
The quote was very reasonable and coverage included a few things I didn?t expect, like trip interruption and spare tools. One thing I noticed was their response time to emails could be faster. I had a question about deductible and it took 3 days to hear back. Not a big deal, but it slowed things down. Still, a good company for classic car coverage.
Jessa Roberts
5/5.0
12, Oct 2024
Reasonable Rates, Good Coverage
Their rates are very competitive compared to others I looked at. For the amount of coverage they offer, it?s a solid deal. No hidden fees or surprise conditions either. Very happy so far.
Ingalls Stone
4/5.0
05, Oct 2024
Pretty satisfied overall
They do seem to understand the needs of classic car owners well. My Mustang?s covered for a value I?m comfortable with and the extras like pet injury are nice. There was some confusion about my VIN during signup though?it took them two tries to get it right. Small thing, but delayed things by a day. Still, I feel like they try.
Wycliffe Davies
5/5.0
28, Sep 2024
Fast and Clear Communication
I had a few questions before purchasing my policy. Their team responded quickly and explained everything in a way that made sense. I didn?t feel rushed or pressured. Good communication overall.
Luke Thomas
5/5.0
21, Sep 2024
Happy with my first policy
I signed up earlier this year for my '72 Chevelle. The quote was fair and they explained things in a way that made sense. It wasn't rushed, and I felt like they actually listened. My paperwork came fast, and the coverage includes stuff that other insurers didn't even offer. I did have to follow up once on a document, but overall, they handled things well. Felt like they care about classic cars.
Orson White
5/5.0
14, Sep 2024
Quick and Easy Setup
Getting started with Leland West took less time than I expected. Their forms were simple, and the team guided me through. Everything was done right the first time. Excellent experience.
True Kelly
5/5.0
07, Sep 2024
Great roadside coverage too
I tacked on $10 a year for roadside assistance?it?s great coverage for towing, flat tires. They explained it simply. I didn?t shop around that add-on much but glad I did. Combined with their agreed-value and parts coverage, it feels laughably affordable for what I got. Pleasantly surprised with value.
Michael John
5/5.0
01, Sep 2024
No-nonsense policy wording
Legal terms readable, not full of fluff. I understood my policy limits, agreed-value, inflation guard, spare parts. Web doc was easy to navigate. Made slight edit to declared mileage and got confirmation next day. Seems efficient and customer-focused. Overall, very solid experience.
Isabella Claire
5/5.0
28, Aug 2024
Agrees with collector lifestyle
Their mileage options and rollover make sense for weekend-drivers like me. Unlimited miles for occasional commute was smart. I liked traveling with my car, and this policy supports it. Very few restrictions unlike other insurers. Felt good to choose someone who understands collector habits.
Quincy Adams
4/5.0
20, Aug 2024
Could improve interface
The coverage is solid and their rep was actually into classic cars, which made a big difference when discussing value. But their online dashboard was clunky and hard to navigate. I managed to get everything done, just took longer than expected. Customer service made up for the tech issue, so that helps.
Sparrow Miller
5/5.0
09, Aug 2024
Creative ad suggestions
They suggested a short video ad which I liked idea of. It worked better than static image for our campaign. Needed minor edits but delivered quickly.
Gabriel Ryan
3/5.0
01, Aug 2024
Still deciding
I?m on the fence with Leland West. The coverage seems really solid, and I love that they include things like spare parts and agreed value. But I had trouble reaching anyone when I had a claim question. Waited three days before someone called back. Not what I expected from a specialist insurer. I'm hoping it was just a one-time slip. For now, I?m staying cautious but continuing with the policy.
Umberlee Smith
4/5.0
31, Jul 2024
Professional service mostly
Leland West staff were pretty knowledgable and walked me through policy options without any pressure. I appreciated that. I did have to call twice to clarify a mileage question though, which was bit annoying. They eventually cleared it up, but it wasn?t instant. Coverage is good for classic cars and rates are fair. So far, it's been a dependable option just not perfect.
Ashworth Grey
2/5.0
21, Jul 2024
Not what I expected
I switched over thinking they specialized in classic cars and would be more efficient, but I was let down. The rep I talked to didn?t really understand what I was asking about my car?s mileage. Then my online login wouldn?t work for days. Support gave me three different links before it finally worked. They sound like they know collector cars but in reality, the service doesn?t back that up. I?m not sure I?d recommend them to someone else honestly.
Lyric Bailey
3/5.0
10, Jul 2024
Mixed feelings about the service
I liked how specialized the coverage is for classic cars, but honestly the service was just okay. It took over a week to finalize my policy because of delays in getting answers. Their team was polite but not quick to respond. I expected a more seamless process considering how niche this company is. The coverage looks fine on paper, but they really need to improve the way they handle new customers.
Evelyn Sarah
5/5.0
04, Jul 2024
Accurate Quotes
Got an online quote that didn?t change after signing up. No surprises, which I appreciated. Most companies quote low then add fees. These guys stayed consistent. That earned my trust.
Dresden Hall
5/5.0
27, Jun 2024
Helpful and Friendly Staff
Everyone I talked to was polite and knew their stuff. They answered my questions and explained the fine print clearly. It made the entire process feel easy and comfortable. Great service overall.
Florian Cook
5/5.0
19, Jun 2024
Responsive and helpful team
I reached out about my insurance ad campaign and their rep was quick to reply. They made suggestions that actually improved my results. Website looks better, received more leads. Appreciate their follow?up.
Amelia Jane
5/5.0
13, Jun 2024
Peace of Mind Policy
I feel confident knowing my classic car is insured with them. Their agreed-value policy gives me peace of mind. I don?t have to worry about losing out in case of damage.
Winter Brown
5/5.0
06, Jun 2024
Prompt quotes and info
It took few minutes online to get a quote, and agent called back as promised to review details. Coverage level clear, no upsell. Got docs and payment done in days. No pressure, just facts. Felt very clean and trustworthy.
David Anthony
5/5.0
01, Jun 2024
Agrees with collector lifestyle
Their mileage options and rollover make sense for weekend-drivers like me. Unlimited miles for occasional commute was smart. I liked traveling with my car, and this policy supports it. Very few restrictions unlike other insurers. Felt good to choose someone who understands collector habits.
Sunday Adams
5/5.0
29, May 2024
Good collaborative style
They invited our input, asked plenty of questions, and shared progress. We felt included in our website updates. A small typo slipped through, but overall neat work.
James Robert
5/5.0
19, May 2024
Focused on Classics
I?ve insured cars with other companies, but none were as focused on classic cars as Leland West. The difference is noticeable in both coverage and service. Glad I switched to them.
Levi Alexander
5/5.0
15, May 2024
Nice policy for specialty cars
I needed insurance for my classic convertible and didn?t want a basic plan. Leland West offered better options than my regular insurer. They covered agreed-value, glass, parts, and even let me use my own repair shop. Took a few emails back and forth, but in the end ever
Fontaine Bell
5/5.0
11, May 2024
Good video support
I had raw footage and they helped trim and add branding for social ads. Turnaround was quick, though audio mix needed slight improvement but updated fast.
Owen Nicholas
1/5.0
06, May 2024
Extremely disappointing from start to finish
I rarely leave bad reviews but this one earned it. From the moment I requested a quote, it was delays, missed calls, and unclear instructions. It took nearly 3 weeks just to get a policy finalized, and even then, they messed up the vehicle info. I had to email three times to fix their own error. No one seemed to take responsibility. For a company that claims to specialize in classics, the service felt anything but professional. Totally regret switching to them.
Amory Hayes
4/5.0
01, May 2024
Knowledgeable team, okay tech
The people you talk to know what they?re doing, which is reassuring. I felt understood when I explained my car?s condition and how I use it. Policy itself is good. But I tried to pay online and it failed twice. Had to call in instead. Not a big deal, just something they could improve on.
Jackson Kyle
4/5.0
28, Apr 2024
Solid policy, some delays
I?ve been with them for over a year and haven?t had a claim, but the policy itself has good features. I like that spare parts are included. When I called to ask about adding roadside, the wait was long. Took 20 minutes before I got someone. That said, the agent was helpful and polite once we got on the line.
Keating Campbell
5/5.0
22, Apr 2024
Good Experience from Start
From my first quote to getting the actual policy, everything was handled smoothly. I never felt confused or unsure. It?s rare to find such clear service these days. Very satisfied customer here.
Kaelen Ward
5/5.0
14, Apr 2024
Great digital marketing advice
I wasn?t sure which ad platform to use, but they recommended a PPC strategy that worked. Had a budget concern but they gave smart suggestions. Happy with early results.
Ethan Andrew
5/5.0
05, Apr 2024
They Know the Market
They seem to stay on top of market values, which matters for agreed-value policies. I trust their knowledge and feel like my car is properly insured. That?s what I care about most.
Valor Davis
5/5.0
30, Mar 2024
Clear SEO improvements
They optimized our titles and meta tags that helped search visibility. I saw small ranking gains within weeks. Some tags were long but they tightened quickly.
Scarlett Ann
4/5.0
23, Mar 2024
Good classic car focus
I feel they really understand collector vehicles and offer what matters?like agreed-value, roadside help and even parts coverage. What I didn?t like was how long the phone wait time was. Took around 15 mins to reach someone. Other than that, the service was fine and I got my docs quickly. Just not 5-star level cause of the hold time.
William Thomas
5/5.0
19, Mar 2024
Exactly what classic cars need
Everything in policy is made for classic cars?no general-auto fluff. They cover spare parts, agreed-value, unlimited miles, glass, track ops. Renewal reminder helped avoid lapse. The agents are clearly enthusiasts. Felt like dealing with like-minded people who respect your ride.
Valor Jones
5/5.0
11, Mar 2024
Good lead?gen boost
Ads they set up delivered more inquiries from our services page. Not huge scale yet, but clearly trending upward. Will continue working with them.
Wyatt Timothy
3/5.0
07, Mar 2024
Coverage good, but communication poor
I went with them because of their strong reputation with collector cars. While the policy includes great features like agreed-value and parts coverage, the customer service wasn't up to mark. I emailed twice with a question and got no reply for five days. Eventually I had to call and wait on hold to get basic info. That part was frustrating. Not a horrible experience, just not smooth like I?d hoped.
Indigo Perry
5/5.0
03, Mar 2024
Finally understood by insurer
They truly get classic car owners. I was amazed by how they treat agreed-value and allow me pick my repair shop?no three-estimate hassle. The trip and hurricane relocation benefits gave me extra comfort. The claim I made went well, few days later payout started. Honestly felt they treated me like a person, not just a number.
Tempest Wright
5/5.0
26, Feb 2024
Fast landing page launch
Needed a new page before a local event, and they had it live fast. I had us worried at first but they delivered on time. Page works well.
Grayson Andrew
5/5.0
22, Feb 2024
Better than I expected
This was my first time getting coverage for a vintage car. I didn?t know what to expect, but Leland West made it simple. The agent explained things slowly and made sure I got exactly what I needed. The policy came with a few extras I wasn?t expecting, like relocation and trip interruption. Their phone wait time was a bit long once, but when I got through, the help was great.
Henry Michael
5/5.0
18, Feb 2024
Realistic pricing, real coverage
Premium was reasonable?pretty sure I saved several hundred annually. Coverage includes agreed-value with inflation guard, travel interruption, parts. It?s not just cheap, it?s proper coverage. They even let me pick repair shop. Called with question once, and they answered quick. Polite group.
Alexander George
5/5.0
10, Feb 2024
Good for Show Cars
I take my car to shows and needed coverage that understood that. Leland West offered exactly what I needed. The process was simple and clear from beginning to end.
Laramie King
5/5.0
03, Feb 2024
Helpful brand alignment
They suggested moving our logo slightly and it improved visual balance a lot. I didn?t notice before but now it looks so much better.
Neve Parker
5/5.0
28, Jan 2024
Transparent and straightforward
They don?t hide premium increases or surprise fees. What they quote, you pay. Claims are straightforward?you pick shop, no fights. Their spare parts coverage included replacement items I?d been meaning to buy anyway. Bonus roadside assistance was cheap and easy. Felt like dealing with a small boutique outfit that cares, not a big bureaucracy.
Carter Lee
5/5.0
23, Jan 2024
Rollover miles rock!
I drive under my limit each year, so rollover miles are perfect?carries forward. I saved some for an extended trip. Love the flexibility. Customer service friendly, claim payout on time. Very happy policy choice.
Zenith Campbell
5/5.0
19, Jan 2024
Smooth Insurance Setup
Getting my collector car insured was a lot easier than I thought. The quote was fair, and the paperwork didn?t take long. They were really helpful and knew exactly what to do.
Gresham Perry
5/5.0
12, Jan 2024
Smooth migration project
We moved from old CMS and they handled migration well. Some links broke initially, but they corrected quickly. Nice support post-launch too.
Noah Daniel
5/5.0
06, Jan 2024
Simple and Honest
What stood out most was the honesty. They told me exactly what I was getting and didn?t try to push anything extra. Everything was upfront and fair. I respect that approach.
Jacob Matthew
5/5.0
01, Jan 2024
Easy setup, detailed policy
Getting started was surprisingly easy. I filled out most of the info online and someone called to walk me through the final steps. Took just a couple days to get my documents. I appreciated how the agent didn?t pressure me, just gave the facts. The agreed-value policy was a big win for me. Only thing I?d say is the website could use a little update. Otherwise everything?s gone well so far.
Seraphina Hall
3/5.0
31, Dec 2023
Frustrating signup but decent coverage
It took almost two weeks for my application to go through, which seemed too long. I kept getting requests for documents I already sent. The reps were polite, but I had to keep following up. I do think their policies are well-suited for classic car owners, but they really need to fix their process. I?ll stay for now, but if something better comes along I might switch. Frustration outweighed the benefits early on.
Bella Rose
5/5.0
27, Dec 2023
Reliable so far
I?ve had the policy for about a year now. No claims yet, but the service has been steady. They email updates in time, and my renewal came without issues. They also helped me make a small mileage change with no hassle. I drive my classic Mustang mostly weekends, and this plan fits. I wouldn?t say it?s perfect, but it?s solid. Customer service folks know their stuff, which made the process easier.
Ava Michelle
3/5.0
23, Dec 2023
Could?ve been better
I expected top-tier service since they specialize in classics, but it felt average. I was quoted one rate, then later found a fee that wasn?t mentioned at first. Nothing huge, but still annoying. Their reps were friendly, but not always accurate. I got a decent policy and my car?s covered, but the process left me a bit underwhelmed. They?re okay, just not as perfect as some reviews made me think.
Montaigne Blair
2/5.0
15, Dec 2023
Not worth the hassle
At first, Leland West looked perfect for my needs. They advertised coverage for antique cars and included things like spare parts. But everything from quoting to setup took way longer than it should?ve. The website kept freezing and I had to call multiple times. When I asked about policy terms, I got different answers from different reps. It was too confusing. I don?t feel confident staying long-term. They may mean well, but the disorganization really makes it hard to trust.
Daniel Patrick
5/5.0
11, Dec 2023
A Great Fit
This insurance felt like it was built for me. It had the right options and didn?t waste my time. The staff were polite and informative too. Would definitely renew.
Leighton Miller
5/5.0
07, Dec 2023
Tailored for antique car lovers
My ?59 Chevy feels protected under this policy. They built it around my actual use. I liked not having usage restrictions that felt punitive. And if I drive less?they carry unused miles forward. Very niche policy but priced like mine. Their service has felt boutique?not big-company. Appreciate they know what antique means.
Lucas Edward
5/5.0
29, Nov 2023
Perfect for track-day use
I needed coverage for occasional track-use and Leland West delivered. Unlimited mileage plus track plan gave me freedom to actually use my vintage Mustang. They also have trip interruption and full glass coverage?useful for the weekends away. Policy was explained in plain language. A rare find in auto insurance?serious yet simple.
Talon Ward
5/5.0
23, Nov 2023
Great email open rates
They revamped our newsletter and boosted open rates by noticeable margin. A/B subject lines helped. A bit more integration needed but doable. Really helpful team.
Theodore Stephen
5/5.0
16, Nov 2023
Realistic pricing, real coverage
Premium was reasonable?pretty sure I saved several hundred annually. Coverage includes agreed-value with inflation guard, travel interruption, parts. It?s not just cheap, it?s proper coverage. They even let me pick repair shop. Called with question once, and they answered quick. Polite group.
Jericho Long
5/5.0
12, Nov 2023
Smooth onboarding process
From first call to full launch, everything felt quite organized. They walked me through the steps and explained analytics clearly. No pushy upsells, just helpful guidance.
Tennyson Webb
5/5.0
04, Nov 2023
Helpful onboarding call
Initial call laid out timeline clearly. I had no idea how web process worked but they explained step by step. Really valued that clarity in start.
Charlotte Rose
5/5.0
25, Oct 2023
Quick Follow-Ups
I asked for some changes to my coverage and expected a delay, but they updated it fast. It?s nice when a company actually gets back to you quickly. Impressed with their follow-up.
Eldridge Cole
3/5.0
13, Oct 2023
Just okay
The policy covers everything I wanted and price was fine, but customer service felt inconsistent. First person I spoke to was helpful, second one rushed me off the call. Felt like I was bothering them with my questions. That made me hesitate before finalizing things. In the end, I still signed up because of the coverage, but the experience wasn?t great. If they worked on consistency, it?d be much better.
Penelope Rose
5/5.0
07, Oct 2023
Quick turnaround times
Quote one day, docs next, roadside add-on the same week. Claims payout processed within their timeline. I didn?t push anything, just followed steps, and they were prompt at each stage. No red flags or delays. Appreciate timely handling.
Story White
3/5.0
03, Oct 2023
Slower than expected service
They clearly know what collector car owners want, and I liked the agreed-value policy. But when it came to updating my address, it took way too long. I emailed, then had to follow up with a call. Small changes shouldn?t take days to process. Feels like they need a better internal system. I?ll keep the policy for now, but I hope their response times get faster in the future.
Mia Catherine
5/5.0
28, Sep 2023
Easy Renewal Process
Renewing my policy was very easy. Got the email reminder on time, logged in, and it was done within minutes. Didn?t need to call or go through any hassle. Appreciate that.
Jessamine Price
5/5.0
21, Sep 2023
Great collaboration remotely
We?re all remote but teamwork felt seamless. They used Zoom and screen?share to walk us through admin panel. Friendly and clear in calls.
Leah Marie
5/5.0
17, Sep 2023
Specialty insurer done right
This is niche but well done. Classic and collectible car needs covered with extras no one else offers. Real-people support, clear docs, parts coverage, agreed-value, inflation guard. Claims done fairly. Felt cared for?exactly what I wanted.
Yolande Palmer
5/5.0
13, Sep 2023
Details made easy
They explained spare parts coverage and trip interruption well, no jargon. I didn?t realise until signing up that pet injury coverage was included?that?s thoughtful. Their policy doc was clear, email additions were fast. No hidden fees, no fine print surprises. I?m a fan of honest communication and they nailed that piece.
Rogue Collins
5/5.0
06, Sep 2023
Great value for cost
I thought full site redesign would cost much more. They gave competitive pricing and integrity. The site looks clean now, though one mobile button was off but fixed fast.
Madison Marie
4/5.0
02, Sep 2023
Solid choice, could be smoother
I switched to Leland West last year and honestly, they?ve been fine. Price was fair and their coverage levels are flexible. But I had to resend documents twice which was a bit of a pain. The rep was friendly though, and helped resolve it. I?d recommend them but don?t expect everything to go perfect first try. They do fix issues though.
Samuel Peter
5/5.0
31, Aug 2023
Great agreed-value policy!
I was relieved to see Leland West offered agreed-value with inflation guard?no worrying about being underpaid if total loss happens. The spare-parts coverage and roadside assistance option were nice bonus. Filing my first claim was smooth and they didn?t fight me on parts. Loving this classic car specialist approach, they really seem to know what they?re doing.
Peregrine Young
5/5.0
24, Aug 2023
Helpful site audit
Their free website audit highlighted issues we weren't even aware of. They fixed broken links and optimized images. Very pleased with their thoroughness and support.
Nora Beth
5/5.0
20, Aug 2023
Value showed up in claim
When I claimed for broken glass, they handled repair and paid hospital claim for my dog?pet coverage included. Liked that spare parts up to two grand come free. Only issue was small email hiccup but sorted next day. Careful insurer, simple to work with.
Hollis Stewart
5/5.0
16, Aug 2023
Very Efficient Support
I contacted their support twice, and both times I received quick and complete answers. I never had to call back. The reps were professional, which made everything smooth and stress-free.
Mason Joseph
5/5.0
10, Aug 2023
No Pressure Sales
I liked that no one pressured me into buying immediately. They gave me time to compare and make a decision. Still ended up going with them. Just felt more comfortable here.
Bardot Finch
5/5.0
05, Aug 2023
Fantastic claim interaction
During a minor fender issue, their claim team guided me step-by-step, and I chose my trusted shop. Payment arrived within promised window. They didn?t question every bolt or push cheap repairs. Felt like dealing with someone who respected my car. Very reassured by how they acted, all straightforward, no hassle.
Fallon Green
5/5.0
26, Jul 2023
Perfect for My Needs
My policy was tailored for my specific vehicle and driving habits. It wasn?t some generic coverage. They really made an effort to offer me the best option, and I appreciated that a lot.
Sofia Lynn
5/5.0
19, Jul 2023
Easy Policy Adjustments
Made a change to my address, and they handled it fast. Didn?t make me resubmit everything like some companies do. Just updated and confirmed. Nice and simple.
Monroe Chen
5/5.0
15, Jul 2023
Easy to work with
They set up our email flow and automation flawlessly. We got more engagement. A few tweaks were needed but they handled it fast. Overall smooth experience.
Audrey Elizabeth
5/5.0
10, Jul 2023
Good for collectors like me
I?ve had my policy with Leland West for over 6 months now. So far, it?s been pretty smooth. The coverage was easy to customize and included spare parts, which I really liked. They also don?t mind if I take the car to shows or weekend trips. I had a small question about glass repair, and the rep was patient in explaining. It?s nice working with folks who know collector cars.
Una Thompson
5/5.0
05, Jul 2023
Personal touch matters
They remembered small details about our brand colors and tone. Design felt spot on. Minor spacing tweak requested and they handled it same day.
Sophia Elizabeth
5/5.0
01, Jul 2023
Major stress-free upgrade
Switching from my old insurer was stark difference. No hassle, no endless questions. They had specialty features I needed. Claims handled without games. I feel calmer knowing my car's properly insured. Slight interface glitches on their website, but staff kindly helped. Worth it.
Ginevra Ross
4/5.0
30, Jun 2023
Decent policy, few hiccups
Overall the policy is good. I liked how they let me pick the repair shop and the spare parts coverage is helpful. The only issue was their website?it froze while uploading documents. Took me a while to finish the process. Customer support did help out quick, so that part was nice. I?ll probably renew again, but I do wish the online part was a bit smoother.
Emily Victoria
3/5.0
26, Jun 2023
So-so support
The agent who helped me was nice, but I had to repeat info several times over different calls. They kept mixing up my address and it delayed my paperwork. I do like that the policy is very tailored for classics, but getting setup wasn?t smooth. I?ve had better customer service from smaller firms before. I?d still recommend it for coverage alone, but their support needs better coordination, honestly.
Radcliffe Moore
5/5.0
21, Jun 2023
Nice follow?up after launch
After site went live, they checked in to see if everything running smooth. Appreciated that proactive approach rather than waiting for issues.
Stella Grace
5/5.0
17, Jun 2023
Track plan peace of mind
Track usage plan let me take my car out with confidence. Unlimited miles was big bonus. Insurance makes track events fun, not stressful. Claims rep helped me every step. Glad I picked policy that matches my hobby.
Kincaid Vance
5/5.0
13, Jun 2023
Friendly small-team feel
Talking to someone on phone felt friendly and knowledgeable. They didn?t read a script?they talked cars like me. Policy included everything I expected: agreed-value, bouquet of extras, no surprise clauses. Claim support was calm too. I appreciate personal tone from a small specialist firm.
Luna Mae
5/5.0
09, Jun 2023
Exceeded expectations overall
I thought I'd get standard coverage, but they exceeded: spare parts, trip interruption, hurricane relocation?stuff I didn?t even consider but now thankful for. The claim went smooth and fast. They offered mileage rollover which is rare. Felt like real added value.
Piper Wright
5/5.0
05, Jun 2023
Reliable During Claims
I had to make a claim after a small accident. They kept me updated and paid promptly. No games, no delays. I felt like they really wanted to help, which is rare.
Gage Phillips
3/5.0
30, May 2023
Not bad, not great
My experience was a mix of good and not-so-good. Their quote was fair and the coverage offers a lot, especially for vintage car owners. But when I had a question about usage limits, I was transferred twice before anyone could answer properly. That made me doubt how organized they really are. Felt a bit disjointed. Would?ve given more stars if they handled the small stuff better. There?s room for improvement.
Avery Grace
5/5.0
26, May 2023
Helpful and personal support
From first call I noticed how their agents spoke about classic cars, their passion came through. They offered clear deductibles choices, spare parts covered up to $2k, and even pet coverage?unexpected but appreciated. Got quote and policy within days. Website could be prettier, but service more than made up. Happy with my policy so far.
Summit Nelson
5/5.0
21, May 2023
Helpful user?experience fixes
They on?boarded feedback from our users and tweaked menu navigation. Made site easier to use. Few layout gaps were caught and fixed soon. We?re happy.
Xylon Blake
5/5.0
13, May 2023
Fantastic claim interaction
During a minor fender issue, their claim team guided me step-by-step, and I chose my trusted shop. Payment arrived within promised window. They didn?t question every bolt or push cheap repairs. Felt like dealing with someone who respected my car. Very reassured by how they acted, all straightforward, no hassle.
Elijah David
5/5.0
07, May 2023
Fast Email Responses
Sent a question about mileage limits and got a response the same day. That level of attention really makes a difference. I?d definitely recommend them to anyone with a specialty vehicle.
Sequoia Turner
5/5.0
02, May 2023
Competitive and caring
Premium was nearly $550 less than my old insurer, but coverage way better. I appreciated relocation reimbursement feature too, just in case. Filing a claim? I didn?t have to fight over OEM parts or labor. They handled everything fast and kept me informed. Feels like insurance built by enthusiasts for enthusiasts.
Northcott Shaw
5/5.0
27, Apr 2023
Reassurance during storms
Hurricane relocation reimbursement really caught my eye. Living in storm zone it matters. They walked me through how to activate it, included in my policy. Also glass coverage saved me when windshield cracked after storm debris. Claimed it and they paid right away. An insurer that thinks about real owner risks?well done.
Odin Russell
2/5.0
20, Apr 2023
Underwhelming experience overall
I had higher hopes based on reviews, but I?m not impressed. The customer service felt very disjointed. One rep promised something that another one later said wasn?t allowed. My paperwork had a mistake that took days to fix. I do like the idea of agreed-value coverage, but the service behind it doesn?t match. When you call for help, the wait is too long. Felt more like dealing with a generic company than a true car enthusiast insurer.
Niamh Thompson
4/5.0
14, Apr 2023
Good, not flawless
Their agreed-value coverage was a huge plus. I feel confident my classic car?s protected. I just wish their app or site was easier to use. Had a tough time uploading documents, kept getting errors. The rep sent me a workaround but it was more steps than expected. Still, better than other insurers I?ve tried for classics.
John Robert
5/5.0
11, Apr 2023
Insurance with common sense
They don't restrict me to club-events only?haven?t used car daily, but can commute based on option. Rollover miles are smart. Spare parts and agreed-value are spot on. Great support team. Felt like made by car people, not just salespeople.
Darby O'Connell
5/5.0
08, Apr 2023
Responsive and respectful
I had to update the mileage limit and paperwork change was done efficiently. Their representatives were patient and professional?never felt rushed. They have real understanding of collector use patterns. Agreed-value, spare parts, unlimited miles?even glass coverage?makes me feel my pride and joy is well looked after.
Logan Christopher
5/5.0
04, Apr 2023
Good for Rare Cars
I insure a rare vintage car and needed specific options. Leland West had what I was looking for. Their experience with unique vehicles really showed in our conversation.
Leland-West Insurance Brokers
Address
410 West Fallbrook Avenue Suite 213
93711
Fresno
United States
Website
lelandwest.com
Email
save@lelandwest.com
Telephone
800-237-4722
