La Vinotheque
3.28/5.0
Rebecca Simmons
1/5.0
25, Jan 2025
Poor Communication
Customer service was unresponsive when I tried to report an issue with my order.
Lucas Cooper
2/5.0
21, Jan 2025
Lack of Tracking Updates
The tracking information was not updated properly, leaving me unsure about the order status. The wine quality was good, though.
Katherine Martinez
3/5.0
17, Jan 2025
Average Service
The wines were fine, but the overall service could have been better. Delivery updates were unclear, which made the process stressful.
Caleb Fisher
4/5.0
13, Jan 2025
Good Overall Experience
The wines were delicious, and delivery was timely. Shipping fees felt a bit high, but the quality of the service made up for it.
Allison Hughes
5/5.0
09, Jan 2025
Perfect for Gifting
Sent a wine set as a gift, and the recipient loved it. The packaging was elegant, and delivery was on time.
Marcus Diaz
1/5.0
05, Jan 2025
Wrong Product Delivered
Received a different product than what I ordered. Customer support took too long to resolve the issue.
Kimberly Carter
2/5.0
01, Jan 2025
Confusing Checkout Process
The checkout process was confusing and took longer than expected. The wine was good, but the experience could have been smoother.
Logan Howard
3/5.0
27, Dec 2024
Too Expensive
The wines were good, but the overall pricing felt high compared to similar stores.
Taylor Ramirez
4/5.0
23, Dec 2024
Reliable Service
This platform offers reliable service and good quality wines. The packaging was secure, and delivery was within the promised timeframe.
Patrick Bell
5/5.0
19, Dec 2024
Great Experience
Everything from ordering to delivery was smooth. The wines were exceptional, and I appreciated the detailed descriptions on the website.
Alyssa Sanders
1/5.0
15, Dec 2024
Damaged Bottle Received
One bottle arrived broken, and it took several calls to get a replacement. The process was inconvenient.
Jason Brooks
2/5.0
11, Dec 2024
Late Delivery
The delivery took longer than expected, which was frustrating. However, the wine itself was as described.
Madison Ward
3/5.0
07, Dec 2024
Average Packaging
The packaging was just okay. One bottle had a small dent, but the wine quality was good.
Aaron Perry
4/5.0
03, Dec 2024
Good Selection
The range of wines is impressive, and the website is easy to use. Delivery was slightly delayed but not a major issue.
Anna Jenkins
5/5.0
29, Nov 2024
Exceptional Quality
The wines were of excellent quality, and the packaging ensured they arrived safely. Delivery was prompt, and the service was reliable.
Austin Kelly
1/5.0
25, Nov 2024
Wrong Vintage Delivered
Ordered a specific vintage, but wrong one was delivered. The procedure to correct the mistake was not very smooth.
Natalie Bryant
2/5.0
21, Nov 2024
Poorly Packed
The packing was not very tight, although the bottles came safely.
Samuel Foster
3/5.0
17, Nov 2024
Overpriced but Decent
The wine was of good quality but the price charged was a bit above the competitors' prices.
Elizabeth Gray
4/5.0
13, Nov 2024
Smooth Transaction
A decent platform for a wine enthusiast. The wines are of great quality and delivery is quite prompt.
Adam Patterson
5/5.0
09, Nov 2024
Trustworthy Wine Seller
Delivery was also late, and the customer service team was useless.
Lillian Reed
1/5.0
05, Nov 2024
Disappointed with Delivery
The order took longer than it was supposed to, and the customer service team did not clarify why.
Justin Barnes
2/5.0
01, Nov 2024
Delayed and Confusing
The wine was pretty good, but the experience did not stand out.
Mia Rogers
3/5.0
28, Oct 2024
Just Okay
I sent a gift set to a friend and he really liked the packaging and the wine quality.
Dylan Rivera
4/5.0
24, Oct 2024
Lovely Gift Presentation
The order went through without a hitch, and the wines were great.
Isabella Hughes
5/5.0
20, Oct 2024
Great Service
Arrived with the bottle cracked, and the process to replace was too slow.
Nathan Morris
1/5.0
16, Oct 2024
Damaged Product Delivered
Asked for a refund on an incorrect order and it took too long to be processed.
Sophia Stewart
2/5.0
12, Oct 2024
Long Wait for Refund
The packaging was average and one of the bottles was dented. The wine itself was not bad.
Zachary Edwards
3/5.0
08, Oct 2024
Mediocre Packaging
Wine is good; shipping charges and delivery would be better improved.
Chloe Collins
4/5.0
04, Oct 2024
Good but Not Exceptional
Wines were all lovely. Delivery easy, customer service excellent.
Ethan Turner
5/5.0
30, Sep 2024
Outstanding Wines
Customer Service is slow; I had contacted them about some damaged orders which took time in responding.
Abigail Evans
1/5.0
26, Sep 2024
Poor Communication
It was therefore impossible to keep track of status of my orders.
Tyler Roberts
2/5.0
22, Sep 2024
Lack of Tracking Updates
They didn't send tracking information on my order.
Grace Parker
3/5.0
18, Sep 2024
Average Service
The wine was just fine, although the service has not been too efficient.
Brandon Phillips
4/5.0
14, Sep 2024
Reliable and Quick
The order was processed quickly, and delivery was on time. The wine tasted great, and the packaging was sufficient.
Emma Ramirez
5/5.0
10, Sep 2024
Perfect for Wine Lovers
The variety and quality of wines are excellent. Delivery was prompt, and the process was easy.
Alexander Mitchell
1/5.0
06, Sep 2024
Broken Bottle Received
One bottle arrived broken, and it took weeks to get a replacement.
Victoria Carter
2/5.0
02, Sep 2024
Unclear Return Policy
Could not return unopened bottle-it was quite cumbersome.
Ryan Gonzalez
3/5.0
29, Aug 2024
Decent Value
The pricing is reasonable to the quality one gets. The delivery was pretty okay, although the packaging would have been done better.
Olivia Baker
4/5.0
25, Aug 2024
Quality Product
Wine quality was high, but delivery is a little on the slow side.
Jacob Campbell
5/5.0
21, Aug 2024
Excellent Experience
It was seamless dealing with the whole order. Both the wine selection and delivery were amazing, as were the packaging facilities.
Samantha Adams
3/5.0
17, Aug 2024
Shipping Costs Too High
The wine is good, though shipping charges bring the overall cost to an unbearable level.
Jonathan Green
4/5.0
13, Aug 2024
Good Customer Support
Had a query about an order, and customer service was helpful. The wines were delivered as promised.
Rachel Scott
1/5.0
09, Aug 2024
Incorrect Order Delivered
Received the wrong wine. The replacement process was slow and inconvenient.
Nicholas Hill
2/5.0
05, Aug 2024
Delayed Delivery
Ordered for a special occasion, but it arrived two days late. The delay was frustrating, though the wine was good.
Megan Lopez
5/5.0
01, Aug 2024
Perfect Gift Option
Sent a wine gift to a friend, and they loved it. The packaging was elegant, and the delivery was prompt.
Andrew Wright
3/5.0
28, Jul 2024
Average Packaging
The wine is fine, though the packaging of something so fragile felt a little flimsy. No damage occurred, though it could be better.
Lauren King
4/5.0
24, Jul 2024
Decent Experience
Easy to navigate the website, and it arrived on time. Some of the bottles are a bit too pricey, but the quality paid for it.
Daniel Hall
5/5.0
20, Jul 2024
Great Wine Collection
The range is impressive, along with the detail in the description. My order arrived securely packed and arrived on time. The quality of the wine was great.
Brittany Clark
5/5.0
16, Jul 2024
High-Quality Wine Experience
At each stage, this platform offers a high-quality wine experience. There is something for every palate as the options vary widely. Delivery was on time and packaging arrived safely. The quality of wines is good, and the descriptions of wines are also good. People here offer customer service attentively, and the whole experience is enjoyable and smooth.
Matthew Moore
5/5.0
12, Jul 2024
Excellent Attention to Detail
The attention to detail on every aspect of this platform is fantastic. The wine descriptions are accurate, making it easy to get the right product. The order came in very promptly, and packaging ensured that the bottles came in perfect condition. The taste of the wines was better than expected. Customer service was proactive and friendly, which made the whole experience seamless.
Ashley Martin
5/5.0
08, Jul 2024
Ideal for Wine Gifts
A wine gift was sent to a friend, and the response was extremely positive. The order process was very easy, and delivery was prompt. The packaging was beautiful, and the quality of the wine was commended by the recipient. The customer service team assisted with customization to add a personal touch. A reliable and thoughtful option for sending wine gifts.
Joshua White
5/5.0
04, Jul 2024
Smooth and Reliable Service
This service gives a good smooth shopping experience. The website is easy to navigate, and the description is detailed for easy selection of the right wine. Delivery was quick. The packing ensured no damage. The wines come in premium quality fitting the description perfectly. The efficiency of customer support will make this a much-recommended website to wine lovers.
Amanda Taylor
5/5.0
30, Jun 2024
Perfectly Curated Selection
Only winner bottles are filtered. The ordering system was straightforward. Delivery was indeed faster than imagined. Wines were packed soundly to remain just as good and fresh as sent. The tasting was amazing compared with anything else, bringing a new different experience with each bottle. This is customer care at its highest level, excellent.
Christopher Davis
5/5.0
26, Jun 2024
Reliable for Every Occasion
It is perfect for a dinner party or a quiet evening at home. Quality is delivered every time. The list of wines has well-known as well as unique options. Delivery was very prompt, bottles securely packaged. Friendly, yet efficient customer service makes it a hassle-free experience. Trusted source for all wine needs.
Jessica Miller
5/5.0
22, Jun 2024
Fantastic for New Discoveries
This store is perfect for finding new wines. The selection is tremendous, and detailed descriptions help in deciding the right option. There was a quick delivery to my place, and every bottle was carefully placed. The wines were delightful with flavors as described. Customer service was proactive in helping with my questions, which made a difference.
David Johnson
5/5.0
18, Jun 2024
Great for Special Moments
It is such a nice platform for the celebration of the family. Their premium wine list is really exclusive, offering bottles to taste a lot of flavors. Delivery was fast, and bottles were delivered very safely in packages. Wines tasted very delicious, more than expected. The customers are responsive with their help during all the processes involved. Very good choice for any special occasion.
Emily Brown
5/5.0
14, Jun 2024
Outstanding Variety and Taste
The diversity of wines is impressive, as there is something for every occasion. The order process was simple and the delivery way exceeded expectations. Wines were properly packed and delivered in excellent condition. The taste was extraordinary and matched the very detailed descriptions. This platform really focuses on quality and customer satisfaction, making it the top choice for wine lovers.
James Wilson
5/5.0
10, Jun 2024
Exceptional Customer Focus
The customer service here is second to none. Attentive, quick to address my queries, and hassle-free. The wines arrived on time, and the packers were extra careful to prevent any damage. The website is very descriptive, and it was a breeze to pick. The quality of the wine was excellent. This is a customer-centric platform.
Sarah Thompson
5/5.0
06, Jun 2024
Perfect for Collectors
The range of rare and exclusive wines available was a dream come true for a collector. It is easy to order, and delivery was well in time. The packaging of the bottles was very caring and arrived immaculately in perfect condition. Quality-wise, it is premium; hence one gets value for his money. Good customer service by keeping the customer experience hassle-free yet pleasant.
Michael Anderson
5/5.0
02, Jun 2024
Seamless and Satisfying
This platform ensures a seamless experience from start to finish. The different wines cater to all tastes and budgets, making sure everyone can find their perfect bottle. Delivery was prompt, and the secure packaging was reassuring. The wines I received were exquisite, with a taste that matched the detailed descriptions. A reliable service that guarantees satisfaction every time.
Alexandra Stewart
5/5.0
29, May 2024
Quality Beyond Expectations
The wines I received exceeded all expectations. The packaging was impeccable, ensuring no damage during transit. The detailed tasting notes on the website made selecting the perfect wine easy. Delivery was faster than promised, and the taste was outstanding. The attention to detail and commitment to quality make this platform stand out. Truly a memorable shopping experience.
William Kelly
5/5.0
25, May 2024
Premium Experience Every Time
Each purchase from this site has been a premium experience. Exceptional wines with a great range, where each time something new emerges. The deliveries are prompt, and packaging is precise to hold delicate items. The customer service is always available and ready to assist, which places such a trustworthy source for fine wines. Very impressed by their consistency.
Nicole Bennett
5/5.0
21, May 2024
Great for Wine Enthusiasts
The curated selection of wines is perfect for those who appreciate quality. The website is easy to navigate, and the descriptions are detailed. Delivery was on time, and the packaging ensured the bottles arrived intact. The wine itself was flavorful and matched the descriptions perfectly. Customer service went above and beyond to assist with my questions, enhancing the experience.
Michael Ward
5/5.0
17, May 2024
Perfect Gifting Solution
Sent a gift of fine wine to a friend, and they were so thrilled with the quality and presentation. The ordering process was easy, and delivery was right on time. Gift packaging was elegant, and the wine tasted fantastic. Customer support even helped with a personalized note. Gifting is such a delightful experience on this platform.
Natalie Powell
5/5.0
13, May 2024
Reliable and Professional Team
The professionalism of this platform is unmatched. From the ease of navigation on the website to the efficient delivery process, every step was seamless. The wines were carefully packaged to prevent any damage, and their quality was impeccable. The customer support team is responsive and genuinely cares about customer satisfaction. This level of reliability keeps me coming back for more.
Patrick Martinez
5/5.0
09, May 2024
Exceptional Value for Money
A very premium selection of wines purchased at a surprisingly reasonable price. The website was accurate in describing the products, which made my choices very informed. Delivery was prompt, and the bottles were securely packed. The wine was absolutely better than my expectations, in terms of taste and presentation. Customer service was proactive and friendly, ensuring that all my questions were answered. Truly a fantastic experience.
Victoria Peterson
5/5.0
05, May 2024
A Trusted Name in Wine
This website has become my preferred choice for everything I want to buy in wine. There's always something in your glass, no matter your palate or occasion. One can find what he needs through this site easily because of the friendly user interface. The packages reach me on time and are well secured. Quality of wine, not to mention the level of customer service offered, makes this a safe choice.
Jeffrey Rogers
5/5.0
01, May 2024
Impeccable Service and Quality
This platform is the first preference for wine lovers. The selection is a must-see, with a great mix of both popular and rare wines, all in the highest quality. My order was processed promptly with delivery exceeding expectations - bottles came in very well protected and tasted divine. Customer service attended promptly to my queries. It's been an all-around excellent experience.
Cassandra Baker
5/5.0
27, Apr 2024
Perfect for Special Occasions
This shop made my anniversary celebration special. I ordered premium wine, and the delivery was punctual and absolutely fine. The rich descriptions of products helped me in choosing the ideal bottle for this day. The presentation was classy, and the wine was as fabulous as it claimed to be. I appreciate their efforts to deliver a flawless experience. Will definitely come back again for future events.
Charles Moore
5/5.0
23, Apr 2024
Outstanding Shopping Experience
The experience offered by this service is seamless, from start to finish. It has an incredible variety of wines, suitable for both seasoned connoisseurs and casual enthusiasts. My order arrived promptly, and each bottle was carefully packaged. The customer support team was proactive in answering my queries and made the process stress-free. The quality of the wine and the professionalism stand out.
Amber Hughes
5/5.0
19, Apr 2024
Exceptional Wine Selection
This selection on this website is simply unbeatable. Whether it's classic vintages or rare finds, they have it all. The website is easy to navigate and shop from. Delivery was timely, with the bottles being very securely packed so as not to get damaged. Quality of the wine was far above expectations, and customer service was responsive and friendly throughout.
Nathan Torres
5/5.0
15, Apr 2024
Top-Notch Service and Quality
Wines in selection are good, and quality does not compromise. My order was processed so quickly and came within the expected timeframe. The bottles were well packed and arrived just as described for flavor. They ensured customer service provided updates on a proactive basis that made the entire experience worthwhile. This platform would be great for anyone who is seeking high-quality wine.
Amanda Lee
4/5.0
11, Apr 2024
Fast and Easy Checkout
The checkout process was painless and expedient. My wines arrived even before I could expect them, and they are of great quality. Navigation of the site is very easy. There are thorough descriptions of all products that greatly aid in decisions. Shipping prices are a tad on the high side; however, all things considered, the experience has been great and I would look forward to reordering again soon.
Timothy Rivera
5/5.0
07, Apr 2024
Consistently Great Experience
I have used this site for every order with no issues at all. The wines are always of great quality, and the service is reliable. Always on time for delivery and secure packaging so that there's no way anything would go wrong with transit. Very friendly customer support that is proactive. It's a very reliable site, so it's become my source for ordering wines.
Stephanie Perez
4/5.0
03, Apr 2024
Excellent Value for Premium Wines
I ordered a set of wines, and the quality was much better than expected for the price. Delivery was prompt and bottles were well-packed. Website is designed well; there's easy browsing and purchase. Customer support was quick to answer all my queries, making it smooth shopping. Reliable option for hassle-free premium wine purchases.
Aaron Ramirez
5/5.0
30, Mar 2024
Exceptional Service Overall
The customer service team was attentive and ensured my order was processed quickly. The wines were delivered in excellent condition, securely packaged to prevent any damage. The selection available is diverse and caters to all tastes. Communication regarding delivery status was prompt, adding to the positive experience. A fantastic service that I would recommend to anyone.
Alyssa Collins
4/5.0
26, Mar 2024
Great for Gifting
Purchased a wine gift set and it was packed very nicely. The delivery arrived on time, and the recipient loved the quality of the wine. Clear descriptions on the website made it easier to select the ideal gift. Although shipping fees should be improved, the overall experience was excellent and I will definitely consider this service for future gifting needs.
Thomas Bryant
5/5.0
22, Mar 2024
Perfect Packaging and Quality
The attention to detail in packaging is such that each bottle reaches in perfect condition. The wines I received were of premium quality, matching the descriptions perfectly. The website is user-friendly, and the order process was quick and easy. Delivery was faster than expected, and customer service was excellent. This platform offers a seamless experience for wine enthusiasts.
Gabrielle Carter
4/5.0
18, Mar 2024
Reliable Service Every Time
I have ordered several times, and the service has always been reliable. The wines are always of great quality, and the packaging ensures they arrive safely. Delivery times are reasonable, and customer service is always available to assist. The only improvement could be offering lower shipping costs. Overall, this is a dependable option for quality wine purchases.
Steven Bailey
5/5.0
14, Mar 2024
Perfect for Wine Enthusiasts
This store is fantastic for wines, offering excellent varieties for those who are starting out and even for experts. Order was smooth, and delivery was as scheduled. Packaging of the wines was secure, and quality was beyond expectation. Customer care was attentive, and responses were quick. Very reliable platform to explore fine wines and spirits.
Kayla Roberts
4/5.0
10, Mar 2024
Impressive Website and Service
Easy navigation is the site's main virtue; the wine selections are categorized accordingly. Orders are always processed and then shipped efficiently in excellent condition. Quality-wise, wines and descriptions are spot on. There was nothing obscured in terms of communication at each step. Overall, apart from shipping, slightly high prices notwithstanding, the whole thing was fine; I probably order again.
Anthony Martinez
5/5.0
06, Mar 2024
Outstanding Quality and Service
The wines I ordered were superb, with a flavor profile that perfectly matched the descriptions on the website. Delivery was quick and efficient, and the bottles arrived in pristine condition. Customer service was responsive and helpful, ensuring the experience was seamless. This platform clearly prioritizes quality and customer satisfaction. A highly recommended service.
Megan Phillips
4/5.0
02, Mar 2024
Great Wines for All Occasions
The selection of wines is impressive, offering a good number of options for every one's preference and occasion. Ordering was smooth, and delivery has been good. Each bottle was packed very nicely and matched the descriptions to the letter. Shipping costs were a little more than what was expected, but the quality of products makes it all worthwhile. Overall, very positive experience.
Sean Adams
5/5.0
27, Feb 2024
Excellent Customer Support
They definitely go out of their way here to ensure good customer satisfaction. My questions are immediately answered, the order process has been smooth and easy, wines were delivered within the promised timeline, and, most importantly, of excellent quality. Attention to detail in both packaging and description of products also made this purchase hassle-free and enjoyable.
Katherine Lewis
4/5.0
23, Feb 2024
Easy to Use and Reliable
The website is very intuitive and organized, so you find what you're looking for. Delivery was fast, and the wines were exactly as described. Bottles arrived packaged very solid, and customer service was quick to get back to my inquiries. All in all, a great reliable platform for buying quality wine.
Brandon Miller
5/5.0
19, Feb 2024
Trustworthy and Dependable
This platform is a reliable choice for wine lovers. The products are authentic, and the detailed descriptions make selection easy. My order arrived earlier than expected, and the packaging ensured no damage. The taste of the wine was exactly as promised, exceeding expectations. The overall service was professional, making it a go-to option for quality wines.
James Martinez
4/5.0
15, Feb 2024
Quality Wines at Great Prices
The wines offered here are of excellent quality, and the pricing is reasonable considering the premium selection. Delivery was on schedule, and the packaging was secure. The customer service team was helpful and courteous. Shopping on this platform was a positive experience overall, and I am looking forward to exploring more of their collection in the future.
Megan Young
5/5.0
11, Feb 2024
Smooth and Pleasant Process
From browsing on the site to receiving the order, every step was smooth and fun. The care that the wines were packaged assured their perfect condition when they arrived. Great variety; exceptional quality of the wines I tried. Communication regarding the status of the order was timely - a further plus for this store. Absolutely will recommend it.
Joseph Garcia
4/5.0
07, Feb 2024
Good Value for Money
A mixed case of wines purchased, and the quality was superb for the money. Delivery was very quick, and the bottles were packed well during transportation. The website is easy to navigate, and the descriptions are helpful in making good choices. Shipping costs can be a little higher, but the value for the products is worth it for wine lovers.
Brittany Thompson
5/5.0
03, Feb 2024
Impressive Product Range
The selection of wines and spirits is very extensive, offering options for every occasion. The ordering process was simple, and the shipment arrived well-packed and on time. Each bottle was of premium quality, as described on the site. Customer service went above and beyond to address my queries. A seamless and enjoyable shopping experience from start to finish.
Daniel Robinson
4/5.0
30, Jan 2024
Prompt Delivery and Service
The order was processed in a very quick manner, and delivery was quicker than expected. The wines were very carefully chosen, and they didn't disappoint regarding taste and quality. Customer support is friendly, and they always answer my questions promptly. Competitive pricing and overall smooth experience; looking forward to trying more from their extensive selection.
Heather Adams
5/5.0
26, Jan 2024
Reliable and Professional
The professionalism is the standout characteristic of this service. The products were as described, and the wines are of great quality. Delivery was prompt, and communication was clear throughout the process. There's something for everyone in the curated selection, and the care in packaging is not missed in any way. Extremely satisfied overall.
Joshua Clark
4/5.0
22, Jan 2024
Great Packaging and Quality
Ordered a set of red wines, and each bottle arrived in pristine condition. The packaging ensured there was no damage, and the wines were excellent. The checkout process was straightforward, and the delivery timeline was reasonable. While shipping costs were slightly high, the quality of the experience made up for it. Will definitely shop again.
Kimberly Hall
5/5.0
18, Jan 2024
Excellent Wine Selection
They offer a wide selection of wines that will suit every wine connoisseur as well as a casual buyer. The website is so easy to use that shopping was a pleasure. Delivery was timely and the bottles came wrapped up safely. The quality of the wine far exceeded my expectations, and it has become my go-to option for future purchases. Customer service is also very responsive.
Andrew Harris
2/5.0
14, Jan 2024
Unreliable Shipping Times
Shipping took longer than expected, making it hard to rely on this service for time-sensitive purchases.
Ashley White
1/5.0
10, Jan 2024
Damaged Product Received
One of the items arrived damaged despite the package looking intact. Customer service was slow to address the issue.
Matthew Thomas
2/5.0
06, Jan 2024
Expensive for the Value
The cost of the product felt high compared to its quality. While the selection is good, better pricing would make it more appealing.
Amanda Taylor
1/5.0
02, Jan 2024
Inconsistent Service Quality
Service quality varies from one order to the next. While one order was fine, the next had issues with delivery and communication.
Christopher Moore
2/5.0
29, Dec 2023
Lack of Payment Options
The limited payment methods made checkout inconvenient. More payment options would improve accessibility for customers.
Emily Johnson
1/5.0
25, Dec 2023
Missing Item in Order
An item from my order was missing. Contacting support to resolve the issue took too much time and effort.
David Wilson
2/5.0
21, Dec 2023
Slow Order Processing
It took an unusually long time to process the order, which delayed delivery. Faster processing would enhance customer satisfaction.
Sarah Miller
1/5.0
17, Dec 2023
Lengthy Support Response
Support took too long to respond to my query. Timely assistance would have significantly improved the overall experience.
William Davis
2/5.0
13, Dec 2023
Misleading Product Descriptions
The product received was not as described on the website. More accurate descriptions would help manage expectations.
Jessica Brown
1/5.0
09, Dec 2023
Unfriendly Customer Service
Customer service was unhelpful and dismissive when addressing my concern. The lack of care left a negative impression.
Michael Anderson
2/5.0
05, Dec 2023
Insufficient Packaging
Packaging was not secure enough for delicate items. While the product arrived intact, it could have easily been damaged.
Lily Butler
1/5.0
01, Dec 2023
Confusing Return Policy
Attempted to return a product but found the policy unclear and difficult to follow. Customer support added to the confusion.
Pierce Morgan
2/5.0
27, Nov 2023
Unreliable Tracking Updates
Tracking information was inconsistent and did not provide accurate delivery details. This made the process stressful and unclear.
Katherine Robinson
1/5.0
23, Nov 2023
Broken Promise of Quality
The product received did not match the description on the website. The quality felt inferior to what was promised.
Elias Hall
2/5.0
19, Nov 2023
Delayed Shipping
Delivery took longer than the estimated time, which was inconvenient. Clearer communication about delays would have been helpful.
Ruby Powell
1/5.0
15, Nov 2023
Website Issues
Experienced technical problems during checkout. The process was cumbersome, and the site could use some improvements for a smoother experience.
Dean Scott
2/5.0
11, Nov 2023
High Prices
The prices for some wines seemed unreasonably high compared to other retailers. While the quality was good, the cost felt excessive.
Ella Ramirez
1/5.0
07, Nov 2023
Limited Stock Availability
Many items listed as in stock turned out to be unavailable after placing the order. This made the experience disappointing.
Nolan Davis
2/5.0
03, Nov 2023
Slow Refund Process
Requested a refund for a wrong order, and it took weeks to process. The delay in resolving the issue was frustrating.
Fiona Bryant
1/5.0
30, Oct 2023
Damaged Packaging
The package arrived with significant damage. Luckily, the bottles were intact, but the poor packaging left a bad impression.
Julian Hughes
2/5.0
26, Oct 2023
Overpriced Shipping Fees
The shipping costs were surprisingly high compared to similar services. It made the overall purchase less appealing despite the product quality.
Faith Bailey
1/5.0
22, Oct 2023
Poor Communication
Contacted customer service about an issue with my order but received no response for days. Better communication is needed.
August Walker
2/5.0
18, Oct 2023
Incorrect Order Shipped
Received a different wine than what was ordered. The replacement process was slow, making the experience frustrating.
Victoria Mitchell
1/5.0
14, Oct 2023
Broken Bottle Received
One of the bottles in my order arrived broken. The packaging seemed insufficient for fragile items, which was disappointing.
Jaxon Lewis
1/5.0
10, Oct 2023
Late Delivery
Ordered a wine set for a celebration, but it arrived three days late. Customer service responded, but the delay was inconvenient for the occasion.
Gabrielle Kelly
2/5.0
06, Oct 2023
Average Service
The wines I got were okay, but the experience as a whole was disappointing. It took much longer than it was promised to arrive, and customer service was unhelpful in terms of addressing my issues. This could be a great platform for wine enthusiasts if a few areas regarding efficiency and communication were addressed. For now, though, the service is merely middle-of-the-road.
Camden Stewart
1/5.0
02, Oct 2023
Long Wait for Response
Multiple emails regarding a billing issue had been sent, but it took almost two weeks to receive a response. There was a disappointment with the urgency to deal with the customers' complaints. Though the problem was resolved eventually, it reflected bad customer care. A much better customer care can be provided by speeding up the response.
Harper Evans
2/5.0
28, Sep 2023
Unclear Return Policy
Tries to return an unopened bottle but could not find clear return procedures and is quite confusing. The support gives contradictory information, which does not help much in the process. It makes it difficult to have confidence in buying anything else if there is no straightforward return policy. Guidelines should be clearer, and support should be improved for a better experience.
Lincoln Moore
1/5.0
24, Sep 2023
Subpar Customer Support
Support regarding damage to a bottle in my order was contacted with me, but responses have been slow, and dismissive. It made me feel as though they had an interest only in closing my ticket rather than resolving the matter. The sense of care for detail was highly unsatisfactory as a whole experience. Expected greater support for higher-priced products.
Maya Johnson
2/5.0
20, Sep 2023
Limited Payment Options
The lack of diverse payment methods made checkout difficult. Had to use a less convenient option because my preferred method was not accepted. While the wine was good, the limited payment options could deter customers looking for flexibility. Adding more payment choices would improve accessibility and convenience for shoppers.
Graham Allen
1/5.0
16, Sep 2023
Incorrect Order Fulfilled
Ordered a specific wine for a dinner party and received the wrong product. Replacing the product was cumbersome and too time-consuming. Had to go out and purchase the correct wine locally. The inconvenience of the experience far outweighed the positive aspects. Expected better attention to detail and faster resolution of the problem.
Addison Young
2/5.0
12, Sep 2023
Overpriced for the Value
Some of the wines sold at prices that are significantly higher than other retailers. What was available was okay quality, but not worth the higher price paid. It wasn't terrible, but for the money, I wanted much better value. Affordable pricing would make this a place to return to.
Walker Robinson
1/5.0
08, Sep 2023
Lack of Updates
Order was placed, and the tracking information showed that it had been stuck in transit. There were no updates from the customer service regarding this issue. It took multiple follow-ups before the problem was solved. Lack of proactive updates on the status left me in limbo regarding the purchase. Improving the tracking system would be one way to enhance customer confidence.
Nora Thompson
2/5.0
04, Sep 2023
Mediocre Experience Overall
The wine selection was good, but poor packaging and slow delivery marred the overall experience. Customer service tried to resolve the issue, but the process was too slow to leave a positive impression. Improvements in handling orders and better communication are necessary for a smoother customer experience.
Brooks Russell
1/5.0
31, Aug 2023
Poor Communication
Contacted regarding missing item in an order but got no response for over a week. Upon finally receiving a response from support, no actual resolution took place. Bad ending from the lack of timely communication and poor handling of the matter. Expected much better service from a company that specializes in premium products.
Stella Gray
2/5.0
27, Aug 2023
Inaccurate Delivery Estimates
The estimated delivery time at the checkout was grossly incorrect. The order came in almost a week late without any updates about its status. Contacting support did not bring any clarity either. Although the wine was fine, the lack of reliability on delivery times does not make one trust future orders when timing is crucial.
Cameron Harris
1/5.0
23, Aug 2023
Website Issues
There were several technical issues while trying to navigate the website. The checkout process failed twice, and items disappeared from my cart. Eventually, I was able to place the order, but it was an unnecessarily frustrating experience. A smoother, more reliable website would greatly enhance the shopping experience.
Alice Rivera
2/5.0
19, Aug 2023
High Shipping Costs
The wine selection is impressive, but the shipping costs are outrageous. The additional charges make it hard to justify the purchase, especially when comparable options exist elsewhere with lower fees. The high costs overshadowed the positives of the experience. Suggest offering better shipping rates or promotions.
Silas White
1/5.0
15, Aug 2023
Lack of Transparency
Received a wine gift that was described as premium but was actually an ordinary bottle available in local stores. The product description was misleading. Customer support did not clarify the issue. Lack of transparency in product details and unwillingness to rectify the issue were disappointing.
Isabelle Brown
2/5.0
11, Aug 2023
Slow Shipping Process
I ordered a wine set for an event, but it arrived much later than the expected delivery date. The delay forced me to find a replacement locally, which defeats the purpose of ordering online. The wine was good, but the slow shipping tarnished the overall experience. Proper communication and faster shipping are necessary improvements.
Cole Green
1/5.0
07, Aug 2023
Damaged Shipment
The shipment arrived with broken bottles and wine leaking through the packaging. Responded to report a problem, and they partially refunded it. Expected better handling for fragile items. It will be highly unlikely for me to go shopping there again due to the lack of resolutions and poor packaging habits.
Scarlett Davis
2/5.0
03, Aug 2023
Limited Availability
Some items which were stated as "in stock" went missing once I had ordered them. Email about some items canceled and not suggesting anything that can replace the cancelled item. There must be improvement of the inventory system. It's very promising on selection, but it spoilt with unavailability of goods.
Everett Hall
1/5.0
30, Jul 2023
Delayed Refund Process
Requested a refund for an incorrect order. It took more than three weeks to process it. Despite multiple follow-ups, the status of the refund was not clear, and updates were minimal. The delay and lack of urgency showed poor customer care. Though I got the refund, it was a hassle that could have been avoided.
Clara Adams
2/5.0
26, Jul 2023
Unexpected Fees
The checkout process added unexpected fees that were not disclosed upfront. Contacted support for clarification but received vague responses. The final cost was significantly higher than anticipated. Transparency in pricing is important, and this left a bad impression. While the product was fine, the hidden costs were frustrating.
James Carter
1/5.0
22, Jul 2023
Unhelpful Customer Service
Multiple times contacted customer service for a damaged order; there was no quick response and of little assistance. Each reply seemed automated with no real work to find a solution acceptable to the customer; this makes one feel less valued as a customer. Wouldn't recommend based on this experience.
Lillian Wilson
2/5.0
18, Jul 2023
Misleading Product Details
Website description suggested it was a unique, very limited vintage. What arrived in the mail was a common bottle available elsewhere for half the price. Felt deceived by marketing. Customer Service Response: generic apology and no resolution. This experience diminished my trust in site claims.
Hayden Mitchell
1/5.0
14, Jul 2023
Wrong Product Delivered
The problem arrived as not what is expected of the specific vintage wine. Always contacted support immediately, which was polite, but returning the wrong product while waiting to get the right item was an absolutely frustrating process. The item wasn't worth half of what was ordered. A definite think before ordering again.
Grace Young
2/5.0
10, Jul 2023
Poor Packaging Quality
Ordered three bottles of wine, with one of which arrived broken during shipping. Its packaging was inferior, and in this case the cardboard box could not protect well the bottles so that they have been broken. Got in touch with customer service demanding a replacement: only got partly refunded. At least the others were fine but the inconvenience got the better deal.
Bryson Hughes
2/5.0
06, Jul 2023
Delay in Delivery
A special occasion, so ordered a wine gift set. Upon delaying for over a week, there was no update in the tracking information; customers are kept unaware of what is happening with the parcel. Customer services responded; no clear resolution. The product quality was all right, but the delay ruined the special occasion it was meant for. Overall bad experience.
Zoe Thompson
4/5.0
02, Jul 2023
Reliable Retailer
A reliable site for quality wines and spirits. Products are delivered on time, which is good, and they even exceeded expectations.
Miles Foster
5/5.0
28, Jun 2023
Great Quality
Excellent quality. The wines packed good, and they came as it should be.
Chloe King
4/5.0
24, Jun 2023
Positive Experience
Easy to navigate, and I found what I needed. In terms of on-time delivery, good.
Elias Bennett
5/5.0
20, Jun 2023
Highly Satisfied
The wine selection is top-notch, and my order arrived faster than expected. Will definitely order again.
Isabella Stewart
4/5.0
16, Jun 2023
Good Service
The selection is broad, and prices are reasonable. Delivery was prompt, though tracking information could be improved.
Carson Rogers
5/5.0
12, Jun 2023
Smooth Transaction
Ordering was easy, and the product arrived as described. Appreciated the careful packaging.
Savannah Walker
4/5.0
08, Jun 2023
Happy with Purchase
Product quality met my expectations. Shipping was a bit pricey but arrived on time.
Weston Howard
5/5.0
04, Jun 2023
Excellent Selection
The range of wines and spirits is vast. My order was processed quickly, and it arrived safely.
Hannah Scott
4/5.0
31, May 2023
Decent Experience
Could find what I needed very easily. Was one day late for delivery; does not matter so much.
Blake Taylor
5/5.0
27, May 2023
Pleased with Service
Helped me a lot by answering the queries that were on my mind. Wines reached on time, properly packaged.
Lauren Phillips
4/5.0
23, May 2023
Good Overall
They offer such a vast collection of products online. Order received according to expectation; shipping costs are a bit expensive.
Sawyer Gray
5/5.0
19, May 2023
Will Shop Again
Delivered very quickly. Got my rare bourbon in great shape. Awesome choice of product
Rachel Campbell
4/5.0
15, May 2023
Satisfactory Purchase
Product exactly as described, fair price, delivered on time.
Wyatt Brooks
5/5.0
11, May 2023
Great Variety
I was impressed by the variety that they were offering. Order smooth and delivered before time.
Anna Moore
4/5.0
07, May 2023
Worth Recommending
There is a decent range of spirits available at reasonable prices. The delivery is a bit longer than expected but not that bad either.
Ryder Russell
5/5.0
03, May 2023
Excellent Packaging
My order was packaged tight, in no possibility of getting damaged during shipment. Quality of wine is superb.
Katherine Johnson
4/5.0
29, Apr 2023
Pleasant Transaction
Their website was quite easy to navigate and find what you are looking for. Delivery is prompt.
Easton Miller
5/5.0
25, Apr 2023
Happy with Purchase
Their customer service contacted me promptly whenever I asked a question. Their variety of wines can be really big and covers any taste.
Madison Adams
4/5.0
21, Apr 2023
Reliable Service
Ordering was easy. The product fulfilled my expectations. Delivery was one day late but acceptable.
Roman Green
5/5.0
17, Apr 2023
Quality Products
The range of wines is really good. Order was delivered fresh.
Penelope Hall
4/5.0
13, Apr 2023
Good Experience
The website is easy to navigate and the prices were fine. Delivery was on schedule.
Austin Long
5/5.0
09, Apr 2023
Satisfied Customer
This wine was exactly as it has been described. Shipping was prompt, and it was well-packaged.
Victoria Evans
4/5.0
05, Apr 2023
Great Selection
I finally got my rare whiskey. Everything went smoothly when I checked out, including the timely delivery.
Ryder Harris
5/5.0
02, Apr 2023
Exceptional Service
The list at La Vinotheque is quite impressive, and I ordered something which arrived almost instantly. It was packaged very nicely so everything arrived in good shape.
La Vinotheque
Address
202 Main Street
06032
Farmington
United States
Website
lavinotheque.com
Email
Telephone
