img 4/5.0 07, Feb 2025

Great Experience

I ordered a selection of wines for a dinner party and was impressed by the fast delivery. The packaging was secure, and the wines were top-notch. The only reason I didn?t give five stars is because I wish there were more detailed descriptions of each wine?s flavor profile on the site.


img 5/5.0 07, Feb 2025

Delicious Wines

Laithwaite's is a company for which I have been subscribing for some months now; let me say, none of the wines I taste come as any less than extraordinary. Quality-wise, to its value, every one is top-notch. Delivery wise, good too, while noticing even packaging that secures safe and undamaged delivery of this beautiful wine.


img 4/5.0 07, Feb 2025

Fast Delivery

I was pleasantly surprised by the speed of delivery. Ordered on Monday, arrived by Thursday! The wine was well-packaged, and the quality met my expectations. The only downside was a slightly limited variety in my price range, but I?ll continue to shop here.


img 5/5.0 07, Feb 2025

Excellent Selection

Laithwaites always has a great selection of wines, from the most classic to the more adventurous. My latest order was great, and the wines were as described. The customer service is also fantastic-very responsive and helpful. Highly recommend.


img 4/5.0 07, Feb 2025

Good Value

I have ordered wine from Laithwaites a few times, and the value for the quality is always impressive. A few of the wines may be a bit on the expensive side, but it's worth the investment. The delivery time is relatively fast, too.


img 5/5.0 07, Feb 2025

Excellent Experience

I have been using Laithwaites for years and am always impressed. The website is easy to use, the wine descriptions are good, and shipping is quick. Never had a problem with any damaged bottles. Great wines available to suit all tastes and budgets.


img 4/5.0 07, Feb 2025

Impressed But Room to Improve

I ordered several bottles for a gathering; the service was really good. The wines themselves were very good, although one of them didn't exactly impress me in terms of taste. Still, customer service was helpful and had offered a quick solution.


img 5/5.0 07, Feb 2025

Always a Great Choice

Laithwaites is my go-to for wine delivery. Never had a bad experience with them. The wines are consistently great, and they offer a solid range. Delivery is fast, and I always appreciate the quality of the packaging. Highly recommended for any wine lover.


img 4/5.0 07, Feb 2025

Solid Experience

Good selection of wines at reasonable prices. I ordered a mixed case for a special event, and everything came as expected. The only thing I might suggest is to provide more detailed tasting notes for each wine, which would make the decision on what to include in my next order easier.


img 5/5.0 07, Feb 2025

Consistently Impressive

I have been purchasing with Laithwaites for over a year, and I have never once been disappointed. They sell so many different wines, their customer service is impeccable, and the delivery time is always just right. I like the way the wines are packed, too. Definitely a good source for quality wine.


img 4/5.0 07, Feb 2025

Great for Special Occasions

I have ordered from Laithwaites a few times for special occasions and have been very pleased. The wine selection is excellent, and I love that they offer unique bottles you might not find elsewhere. However, shipping can sometimes take a bit longer than expected, which is why I didn't give five stars.


img 5/5.0 07, Feb 2025

Outstanding Service

Laithwaites never fails to impress! The wines are of great quality, and I?ve never had a problem with the shipping process. Their customer service is responsive, and I?ve always been happy with my orders. I?ll continue to shop here for my wine needs without hesitation.


img 4/5.0 07, Feb 2025

Great Wines, A Little Expensive

I think Laithwaites' wines are always great, offering some fantastic choices for most palates. Of course, some of the really fine bottles tend to be expensive, but that is to be expected; however, they will frequently have a special promotion on these. It is just a very dependable place for good wine.


img 5/5.0 07, Feb 2025

Fantastic Selection

The range of wines from Laithwaites is superb-there are wines from every region of the world. I have ordered red, white, and ros?, and they have all been very good. Delivery time is good, and the wine arrives in first-class condition. I also appreciate the regular promotions, which can make it a bit more affordable.


img 4/5.0 07, Feb 2025

Good Service

Overall, my experience with Laithwaites has been great; wines were good, and the delivery was on time. The only slight drawbacks were the delays in replies from customer support, although help from the team was helpful. Yes, I will order again for sure.


img 5/5.0 07, Feb 2025

Excellent Every Time

Laithwaites has become my go-to wine retailer. The range is always varied, and the quality of wines is always good. I love how easy their website is to use, and the delivery times never leave me disappointed. The packaging is solid, so I have never received any damaged bottles.


img 4/5.0 07, Feb 2025

Great Wine, Good Service

Ordered a mixed case for a family event, and the wines were all very good. Delivery was on time, and I really appreciated how well the bottles were packed. I took one star off because I found the website a bit tricky to navigate when trying to find specific wine varieties, but I would shop again.


img 5/5.0 07, Feb 2025

Consistently Excellent

I have been ordering from Laithwaites for years, and each order has gone through with ease. Great selection of wines, good delivery service. Recommended to many friends and family who have also been very impressed. Keep up the great work!


img 4/5.0 07, Feb 2025

Very Pleased with Order

My order arrived promptly, and the wines were in perfect condition. I?ve enjoyed trying new varieties, and most of them were exactly as described. One wine didn?t quite match my preferences, but I?ll chalk that up to personal taste. Overall, great service and selection.


img 5/5.0 07, Feb 2025

Always Quality Wines

I have never been disappointed with Laithwaites. Their wines are always great, and I can count on them for speedy delivery and good customer service. Whether you buy for yourself or as a gift, you can be sure of the quality. I highly recommend Laithwaites for any wine lover.


img 4/5.0 07, Feb 2025

Good but Could Improve

The wines were great, and they did arrive in time, which pleased me. Still, I feel that the website needs a bit more work, especially in the search functions, which made it very difficult for me to find some of the wines I was looking for. I will continue shopping here but hope they improve the site soon.


img 5/5.0 07, Feb 2025

Excellent Service

I have ordered a few cases now, and Laithwaites has never disappointed me. The wines are always well-packed, and delivery is fast. What I really appreciate is their customer service-every time I've had a question, they've been quick to respond and very helpful.


img 4/5.0 07, Feb 2025

Very Good Selection

The wines I ordered were really nice, and the delivery was seamless. I had hoped to see more wines in the middle price range, though; it seemed like most were either lower or higher. Great service overall, and I'd order again, but I'd like to see more variety in my preferred price bracket.


img 5/5.0 07, Feb 2025

Excellent Wines, Fast Delivery

I ordered a mixed case recently and was delighted by the quality of the wine and the speed of delivery. Everything was packed well, and none of the bottles arrived damaged. Already planning my next order, I would highly recommend Laithwaites.


img 1/5.0 07, Feb 2025

Disappointing Experience

I had high expectations for Laithwaites, but my experience was nothing short of frustrating. My order was delayed by over a week without any prior notice. When I reached out to customer service, I was given vague responses, and the staff didn?t seem to care. To make matters worse, the wine I received wasn?t what I ordered, and one of the bottles was damaged. I had to go through a lengthy process of returns and refunds, which added more stress. The entire process was poorly managed, and it left me questioning the quality of the service overall. I will not be returning and cannot recommend them to anyone looking for a hassle-free wine purchase.


img 2/5.0 07, Feb 2025

Customer Service Issues

My recent experience with Laithwaites was disappointing. I placed an order for a wine subscription, hoping to get a variety of quality wines each month. However, after the first delivery, the wine selections became repetitive. When I tried to contact customer service for a solution, they were unresponsive and slow to act. It took more than a week just to get a simple acknowledgment of my issue, and their response was less than helpful. They offered no real solution, and I felt like I was simply ignored. I had expected better from a company that prides itself on quality and service. Overall, the customer support experience was frustrating, and I will be taking my business elsewhere.


img 1/5.0 07, Feb 2025

Horrible Delivery Service

A few weeks ago, I placed an order with Laithwaites, and the experience was nothing short of a nightmare. Delivery took close to two weeks for all practical purposes, and even tracking was hardly updated. With repeated attempts to contact the support team, there was still no concrete answer forthcoming. When the wine finally arrived, it was poorly packed, with one of the bottles leaking. I was told I?d receive a replacement, but that never happened. I?m deeply dissatisfied with how Laithwaites handled my order, and I can?t justify supporting a company that seems to have no regard for customer satisfaction. I?ll be sticking with more reliable wine retailers from now on.


img 2/5.0 07, Feb 2025

Unacceptable Quality

I recently ordered a premium wine selection, expecting top-tier quality as advertised, but what I received was nothing short of disappointing. The wines I ordered were bland, and the bottle was corked. When I called customer service, the response was rather slow and not at all helpful, either. Eventually, someone got in touch with me and let me know they couldn't compensate me at all for the corked wine. It really gets my blood boiling when a company doesn't stand behind the quality of their products, especially at these price levels. I used to like the wines from Laithwaites, but this has made me review my future purchases.


img 1/5.0 07, Feb 2025

Terrible Experience

Laithwaites was really horrible to order from. The first problem was that it was days late, then finally arrived in damaged packaging- one bottle leaking, and not described as per the website description of the rest. I called customer service, who gave me the runaround with no resolution at all. I had to return some damaged goods, which really was an arduous task and took too long a time than was expected. The whole experience was, of course, very distressing, and I don't think I would be using them again.


img 2/5.0 07, Feb 2025

Not Worth the Wait

After numerous positive reviews, I decided for the first time to purchase from Laithwaites. Unfortunately, my experience was far from great. It took almost two weeks for my order to arrive, and when it finally did, the wine wasn't as described. Some bottles were sour, others were flat, and none were of the quality I expected. Customer service was hard to reach, and when I finally got through, their response was unhelpful. I requested a refund, but after several weeks, I still haven't received it. I couldn't justify the price for what I got, and I will not be ordering from them again.


img 1/5.0 07, Feb 2025

Very Poor Quality

I ordered a mixed case of wines from Laithwaites, expecting a good variety and quality. What I got instead was bland, tasteless wines. One had a strange aftertaste, and another was corked. I have tried to reach their customer service for either a refund or replacement; they did not respond for over a week. And when they finally did, they did not seem to care that I was unhappy and only sent a small compensation, not covering the price of the wines damaged. I won't go back with Laithwaites; I think the quality and service are simply not good enough.


img 1/5.0 07, Feb 2025

Missed the Mark

I was quite excited when I placed the order for a premium wine collection with Laithwaites, but it was a complete disappointment. The wines didn't live up to the descriptions, and some of them were barely drinkable. One of the bottles was so oxidized it was undrinkable, and when I reached out to the company, they were slow to respond. Eventually, the wine was replaced, but it was very dragged out, and I wasn't impressed by any sense of urgency or concern from their customer service. Their service and products do not live up to the reputation they tout.


img 2/5.0 07, Feb 2025

Subpar Quality

My experience with Laithwaites didn't live up to my expectations. The wines arrived on time, but unfortunately, their quality left a lot to be desired. A few tasted flat, while others were too bitter. I sent an email to their support team, and they replied after two days but did not take my complaints seriously. At this price, I was expecting much better quality wine, but it seemed like that was not the case. I won't be ordering again.


img 2/5.0 07, Feb 2025

Not What I Expected

I tried Laithwaites on the back of recommendations, but found this to be a pretty unimpressive service. Delivery took ages, and when they finally arrived, they simply weren't that good-the odd bottle tasted stale and others had a really bizarre aftertaste. Trying to get any help took several days, and even then it wasn't much. They didn't offer that much in compensation, either. Given the price, I expected something better. I don't think I'll be ordering from them again.


img 2/5.0 07, Feb 2025

Shipping Issues

I had a pretty frustrating experience with Laithwaites: wines were late by several days, and when they finally showed up, they were very poorly packaged. One was damaged, and the others weren't even what I ordered. I tried to contact their customer service, but the response time was very slow, and they didn't seem very willing to solve my problem. I did receive a partial refund, but I am disappointed with the general lack of professionalism. I won't order from them again.


img 1/5.0 07, Feb 2025

Awful Service

I will never order from Laithwaites again. The wine that arrived in my mailbox was quite different from what I expected, and a couple of bottles were bad. Their customer service was very unhelpful and rude when I tried to return the wines for a refund. I have been transferred from one representative to another, none of whom seemed to know what they were doing. I had to escalate, but it still took too long for my refund. This was the worst experience I have had shopping online in years, and I can't recommend them to anyone.


img 1/5.0 07, Feb 2025

Very Disappointed

I had a case of wine ordered to celebrate a special occasion. Laithwaites has ruined it all. No explanation was given, and yet the wines came a while later. Wines in this case were not the selection I had chosen, several of them were broken, and those that were unbroken tasted pretty off. Contacted their customer service and received a response several days later. Not useful at all, the interaction was frustrating in the extreme. Won't buy again from Laithwaites, period.


img 2/5.0 07, Feb 2025

Poor Selection

I have had far better experiences with other wine retailers. Laithwaites disappointed me with its minimal selection of wines. The wines that came in were, at best, mediocre. The packaging also left a lot to be desired. Although the delivery was timely, the overall quality of the products was not as expected. I reached out to their support team, but they didn't seem too keen on offering a solution. Based on this experience, I?m not likely to order from Laithwaites again.


img 1/5.0 07, Feb 2025

Lackluster Customer Service

I placed an order for a special gift and was really excited, but the delivery took far too long. The wine arrived a full week after the expected delivery date, and the packaging was poor?one of the bottles was leaking! I contacted customer service immediately, but their response was disappointing. They didn't offer an apology, only suggesting that I send the bottle back for a replacement. By then, the gift had lost its value, and I ended up purchasing from a local store. Very unimpressed with Laithwaites.


img 1/5.0 07, Feb 2025

Very Poor Experience

I have tried Laithwaites a number of times, hoping for the great experience that others reportedly enjoy, but something has gone wrong every time. This last order was no exception. It came late, and upon delivery, one of the bottles was cracked. A complaint to customer service fell into a black hole; when they finally agreed, many days later, to send a replacement, I'd already found another source. Definitely underwhelmed-not a reordered. Laithwaite's: Having heard this and that about Laithwaites, I finally ordered. Had to be one of my biggest disappointments. I found my order took longer than expected to arrive and it arrived incomplete. Trying to sort this out wasn't easy with customer services. After numerous emails, I finally got the missing bottles delivered a week later, but by then, the special occasion I?d ordered them for had passed. I won?t be using Laithwaites again.


img 2/5.0 07, Feb 2025

Not the Experience I Expected

I had placed an order with Laithwaites, looking forward to trying some unique wines. Unfortunately, it was a disaster: nearly 10 days beyond the estimated delivery time with no update on shipping status. I contacted customer service; they could not give a clear answer. I was so disappointed, and that totally ruined it for me. I will never place another order with them.


img 1/5.0 07, Feb 2025

Unreliable Delivery

I ordered a mixed selection of wines from Laithwaites, hoping to discover something new and exciting. Sadly, the quality was far below my expectations. The wines were not as described on the website, and several had off-putting flavors. When I tried to reach out for assistance, I got no helpful suggestions. It felt like a waste of money, and I definitely won't be ordering again.


img 2/5.0 07, Feb 2025

Poor Quality Wines

My first and last experience with Laithwaites was very frustrating. I ordered a case of wine for a birthday gift, and the delivery was delayed twice, arriving days after the event. When I opened the box, one of the bottles was damaged and leaking. I contacted customer service and got a generic apology with no follow-up. The whole situation left me incredibly dissatisfied. I won't be recommending Laithwaites to anyone.


img 1/5.0 07, Feb 2025

Terrible Service and Products

I ordered for a special occasion, and poor customer service made it a disaster. My wine did not arrive in time, and when I sought help, the representative was very rude and unhelpful. The problem wasn't resolved for days, and I missed the event. Very disappointing, and I'll be looking for a better service in the future.


img 1/5.0 07, Feb 2025

Disappointing Customer Service

I had heard such rave reviews about Laithwaite's, but the real deal was a disappointment. Meddling selection of wines, and at these prices, quality definitely lacking. If that wasn't all, delivery was delayed to start with, took quite a while. When I wanted to contact customer service regarding my complaint, it was rather slow. Not worth the price, really.


img 2/5.0 07, Feb 2025

Not Worth It

I had ordered a wine selection to celebrate my anniversary; what happened was a complete failure. The delivery was not timely-it came over a week overdue, and the wine quality did not meet expectations. First of all, I got no refund or at least apology; customer service stopped responding. Very disappointed in this whole experience; won't be ordering again.


img 1/5.0 07, Feb 2025

Unacceptable Experience

I ordered a few bottles of wine that were highly rated on their site, but when they arrived, the quality was nowhere near what I expected. Some bottles were fine, but others had a strange aftertaste and didn't match the descriptions. When I contacted support, they only offered a partial refund, which to me was unsatisfactory. I'm not sure I will give them another try.


img 2/5.0 07, Feb 2025

Inconsistent Quality

I ordered wine on the occasion of a wedding, but it was really a nightmare to get it delivered. It was delayed many times, the wines arrived with damaged packaging, and one bottle out of them was broken. The customer service response is very slow, and it's taking me through a lot of hassle to just get a refund. Really disappointed and will never shop again with Laithwaites.


img 1/5.0 07, Feb 2025

Never Again

I read all the great reviews and thought Laithwaites was a great place to put in an order of wine. The truth was so different. There were limited wines to choose from, it was late in its arrival, and one of the bottles was completely destroyed. Customer service did little to resolve this problem. Overall, I felt like I was just another number. I'll be shopping elsewhere from now on.


img 1/5.0 07, Feb 2025

Extremely Disappointing

I called and ordered a wine anniversary gift box for my parents' anniversary. What I received was far from satisfactory: Underwhelming wine selection and delay by days in the mail. When it finally arrives, it was poorly packaged with several damaged bottles upon receipt. Support didn't quite respond satisfactorily when reached out to. It has left me really very disappointed, and I would never come back again to their service.


img 1/5.0 07, Feb 2025

A Major Letdown

I placed a big order from Laithwaites, excited to try some of their highly-rated wines. Unfortunately, the quality of the wines didn't meet expectations. On top of that, the delivery was delayed by over a week, and one bottle was completely cracked. The customer service was unhelpful in sorting the issue. I won't be ordering again.


img 1/5.0 07, Feb 2025

Terrible Quality & Service

I was very disappointed with my first purchase from Laithwaites. The wine arrived later than promised, and one of the bottles had clearly been mishandled during transit, as it was leaking. I contacted customer service immediately, and the response was slow and unhelpful. I regret ordering from here and will not be doing so again.


img 1/5.0 07, Feb 2025

Very Unprofessional

Based on good reviews, I had a great expectation with my order. My experience was horrible. The taste of the wine that I ordered didn't taste like anything it was advertised as. I just threw it in the trash. Delivery time was longer than estimated, with no communication regarding delays from the company. Very bad overall experience.


img 1/5.0 07, Feb 2025

Completely Unhappy

A celebration required ordering that just turned out to be disastrous. It arrived over a week past due, and then it was not even what I had ordered. I called the customer service, and nobody gave me an appropriate reply until days afterward. Really frustrating, it ruined the occasion altogether.


img 2/5.0 07, Feb 2025

Not Worth the Wait

I ordered several bottles of wine for a dinner, and the whole experience turned out to be awful. Wine tasted off, and when I came to customer service, nobody responded quickly and offered me any solution. I wasted my money, and further orders will be placed elsewhere.


img 1/5.0 07, Feb 2025

Terrible Wine and Service

I ordered several bottles of wine for an upcoming dinner, but the entire experience was awful. The wine tasted off, and when I reached out to customer service, they didn?t respond promptly or offer any solution. I feel like I wasted my money and will definitely be looking elsewhere for future orders.


img 2/5.0 07, Feb 2025

Disappointing Delivery

I ordered from Laithwaites expecting a timely delivery, but my wine arrived several days later than promised. The tracking updates were inconsistent, and I felt left in the dark. While the wine itself was fine, the poor delivery experience left a bad taste. Disappointed overall.


img 2/5.0 07, Feb 2025

Unimpressed with Selection

The wines I received were decent, but nothing special. I expected a broader selection and more unique options based on the website's descriptions. For the price, I was hoping for higher quality and more variety. Sadly, it didn?t live up to my expectations. I probably won?t reorder.


img 3/5.0 07, Feb 2025

Average Service, Slow Delivery

The wine arrived in decent condition, but the delivery was extremely slow. I placed my order well in advance of a planned event, yet it didn?t arrive on time. Customer service was apologetic but unhelpful. The wines were okay, but given the hassle, I?m unsure if I?ll order again.


img 1/5.0 07, Feb 2025

Worst Customer Service

I had an issue with my order, and getting in touch with customer service was a nightmare. I had to call multiple times and wait on hold for ages. When I finally spoke to someone, they were dismissive and unhelpful. It's safe to say I won't be ordering again. Very disappointing experience.


img 3/5.0 07, Feb 2025

Good Wines, Slow Delivery

The quality of the wines was quite good, but the delivery process took too long. I ordered in advance, but it didn't arrive on time for the occasion. I had to make other plans, which was frustrating. While the products were decent, the logistics really need some more work.


img 2/5.0 07, Feb 2025

Delivery Issues

Order delayed multiple times and no proactive comms from Laithwaites. When I did get in touch, got some vague response and issue not sorted. Wines were fine, but would not like to go through this delivery hassle again. Not the best experience.


img 1/5.0 07, Feb 2025

Extremely Disappointed

I have had problems with Laithwaites in the past, but this was the straw that broke the camel's back. My wine arrived broken, and their customer service was unhelpful. They told me to wait several days for a replacement and never followed up. I don't think I will trust them with another order after this.


img 2/5.0 07, Feb 2025

Packaging Could Be Better

The wine selection was alright, but the packaging was just really bad. A number of bottles came in broken because of lousy packing materials. I sent in a customer service request and got a really late response. I expected much better handling of my order. Not quite what I had hoped for.


img 1/5.0 07, Feb 2025

Unreliable Service

I have ordered from Laithwaites in the past, but my most recent order was a complete disaster: over two weeks to arrive and left outside in the rain by the delivery company. When I contacted customer service, I just got a standard form response. Very frustrating-not worth the trouble.


img 2/5.0 07, Feb 2025

Poor Communication

The wines were great, but what was not so good was the communication from Laithwaites. No update on the status, and when I called them, I had to hold the line for a long time. Eventually, I had to cancel my order due to the delay. Very disappointing overall.


img 3/5.0 07, Feb 2025

Underwhelmed with Quality

I was given a mixed case, and most of the bottles underwhelmed. The reds were too sharp, and the whites did not have much character to them. For the money, I paid, I thought more would be premium. This is just an average experience, and probably would not buy again anytime soon.


img 2/5.0 07, Feb 2025

Dissatisfied with Delivery

I was very disappointed with the delivery of my order. The wines arrived late, and when they did, they were left at my doorstep without notice. This lack of attention to detail, especially when dealing with premium products, makes me question whether I?ll order from them again.


img 1/5.0 07, Feb 2025

Poor Quality and Service

The wines I got were mediocre, nowhere near what I expected for the price. To make things worse, it took ages to deliver, and customer service seemed to be indifferent. I reached out about the problem, and there was no apology-just a canned response. Extremely dissatisfied.


img 3/5.0 07, Feb 2025

Not Worth the Wait

The wine in itself was not bad, but the bottom line was very unexciting. It took longer than a week to deliver my order, and they only replied after I started inquiring many times to their customer service. Highly disappointing, as there are lots of good wine retailers who offer very good service.


img 2/5.0 07, Feb 2025

Unhelpful Customer Support

I had an issue with a wine I received, and when I contacted Laithwaites, their customer support was unhelpful and slow to respond. I had to chase them several times before they even addressed the issue. While the wine itself was decent, I can't justify dealing with such poor customer service again.


img 3/5.0 07, Feb 2025

Average Wine, Slow Shipping

The wines were fine, but nothing to write home about. I had expected a more exciting selection based on the descriptions. Also, the shipping took longer than promised, and I had to keep checking in for updates. Overall, I feel like the experience didn't live up to the hype surrounding Laithwaites.


img 2/5.0 07, Feb 2025

Too Many Bottles Damaged

Several of the bottles were broken upon arrival. Packaged items didn't fit in the box to shield the bottles. Contacted customer service, and even though they replied pretty quick, it took a while until they could send replacements. Generally disappointed by how my order was handled/cared for.


img 1/5.0 07, Feb 2025

Complete Letdown

I'm really shocked by how poor my experience with Laithwaites has been. I ordered for a special occasion, and my wine did not arrive on time. I contacted customer service, and the only response I got was that they couldn't guarantee a delivery time. Very unprofessional, and I'll never order from them again.


img 3/5.0 07, Feb 2025

Better Options Out There

The wine selection was alright, but to me, it didn't compare to any other wine clubs I'd tried. The delivery, too, was really slow, and when it got here, I wasn't much impressed with the overall quality of the bottles. I believe there are several better options that can be provided in terms of variety and in terms of service.


img 1/5.0 07, Feb 2025

Poor Quality Wine

I purchased a case of red wines, and the bottles in it were not of the best quality. Many wines tasted flat and lacked depth. When I called up customer service to address my issue, they were quite disdainful and didn't offer any solution whatsoever. I regret my purchase and will not return.


img 2/5.0 07, Feb 2025

Subpar Experience

While the website was quite easy to use, the actual experience was anything but perfect. The delivery was late, and my wine arrived very poorly packaged; a few bottles were even broken. I would have expected much better service and quality for the price I paid. I'll be hesitant to reorder.


img 1/5.0 07, Feb 2025

Never Again

The worst experience I've ever had with Laithwaites. The wine arrived way more than a week beyond the estimated time of arrival. The wines that were meant to be ordered were so out of expectation, only ordinary bottles. And, worse of all, unhelpful customer service-contact totally failed. Completely let down. And won't reorder.


img 3/5.0 07, Feb 2025

Underwhelming Selection

The wines were okay, but I expected greater diversity. The selection just wasn't as exciting, as I had hoped; most of the wines had very generic feelings. Secondly, the delivery was slow. Mainly, the experience wasn't all that bad, but again-I wasn't wowed about anything, so I don't think I will buy it.


img 2/5.0 07, Feb 2025

Difficult to Contact

I ordered from Laithwaites and had a decent experience with the wines, but getting in touch with customer service was a nightmare. It took days to receive a response, and even then, they didn't resolve my issue quickly. It was frustrating, and the lack of communication was disappointing.


img 5/5.0 07, Feb 2025

Great Wine Selection!

I?m a long-time fan of Laithwaites, and I?ve never been disappointed. The selection is extensive, with wines for every taste and budget. I particularly love the subscription service, which delivers wines I might not have picked myself but end up enjoying. Delivery is always prompt, and customer service is friendly and helpful when I have questions. The wines arrive well-packaged and in excellent condition. Overall, I feel that Laithwaites really cares about providing quality products and an enjoyable experience. I?ll keep coming back!


img 5/5.0 07, Feb 2025

Excellent Service and Quality

I have just taken a mixed case of reds and whites from Laithwaites, and I couldn't be more pleased with my purchase. The wines are exceptional, offering fantastic value for money. Shipping was smooth, and everything arrived on time. I especially appreciate the tasting notes included, which help me understand the nuances of each bottle. Whether for casual sipping or special occasions, Laithwaites always has something that suits my needs. I'm so impressed, I have recommended them to all my friends and family. Highly recommend this service!


img 5/5.0 07, Feb 2025

Quality Wines, Great Service

I have been using Laithwaites for years now for my wine, and I have never had a bad experience. The quality of the wine is always superb, and I love the variety on offer. Their website is very easy to navigate, and I like the detailed descriptions of each wine. Delivery is quick and easy, well packaged, and arrives in perfect condition. Customer service is always very polite and efficient. Be it a gift or for my own consumption, I know I can rely on Laithwaites to deliver.


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Impressive Customer Care

I had an issue with my last order where one of the bottles was damaged, but true to form, Laithwaites did all they could to put it right. Their customer support team was quick to respond and very understanding. Not only did they replace the bottle, but they also offered a discount on my next purchase as a gesture of goodwill. The quality of the wines is, of course, outstanding. I?ve been a loyal customer for years, and this level of care ensures I?ll continue to be one for many more. Fantastic service, as always.


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Delightful Wine Club

I joined the Laithwaites Wine Club last year and had a great experience with them. Each month, they send wines handpicked to my liking, which are always great. I find so many unique bottles that I wouldn't have found otherwise. Delivery's reliable, and the wines arrive in perfect condition. I also love the fact that they offer a satisfaction guarantee-if I'm not happy with a bottle, I can return it. It's a great value and always something I look forward to when my next shipment will arrive.


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Exceptional Wine and Service

I have been ordering from Laithwaites for several years now, and they never disappoint. The wines are always of excellent quality, and I love the variety they offer. I just purchased a case of reds, and every bottle was superb. Delivery was quick, safe, and the bottles were all very well-protected. They go to great lengths in product and service. Also, I like their website, easy to use, and helpful info on the wines. Great resource for those who love wine!


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Great Experience Every Time

Every time I purchase something from Laithwaites, I am always impressed with the quality of their wines and customer service. The website is very easy to use, and I can always find exactly what I'm looking for. Delivery is quick, and the wines are well-packaged. I have recommended Laithwaites to several friends, and they too have been equally impressed. I also really enjoy the wine descriptions because that allows me to know something in advance before buying. Because of this, they gained my loyalty, and I keep ordering with them regularly.


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Perfect for Gifting

Recently, I have bought one wine gift box on my friend's birthday. This was a huge hit. Generally, Laithwaites gives a great range of quality wines. The packaging is beautiful:. He was over the moon with it, and I was so pleased with the gift. It was easy, and it arrived on time. I'm already planning where I could use Laithwaites again. What a painless way to gift thoughtful, high-quality presents. Absolutely great experience all around.


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Never Disappointed

I have been ordering wine from Laithwaites for over five years and never experienced one negative problem with this vendor. The wine selection is excellent, with something to please any palate, from casual drinker to connoisseur. I have had wines from various regions, none of which disappointed me. Their delivery is always quick and reliable, and customer service is easy to reach and very helpful. The website is very user-friendly, and I love the wine recommendations based on my past purchases. I will continue to order from them wihout hesitation.


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Top-Notch Wine Selection

I think Laithwaites is one of the best wine selectors I have come across; I am a big fan of reds, and there are some absolute gems here that I've not seen elsewhere. Great quality and always arriving in fantastic condition, their customer service is also outstanding-they're in touch with you quickly in case something goes wrong. The shipping process is smooth, and my orders are always well-packed. I'm a loyal customer and will keep on recommending Laithwaites to all my wine-loving friends.


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Consistently Great

I have been purchasing wine from Laithwaites for many years, and the quality and service are always good. Whether I order a single bottle or a mixed case, I can be assured that it will be of high-quality wine. I have also placed several special orders, and each time, Laithwaites has surpassed my expectations. The wines always arrive on schedule and carefully packaged to make sure they arrive in good shape. Love the variety; staff knowledge is great, too, and always happy to offer advice. Always a great experience!


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Perfect for Wine Lovers

If you like wine, this is a great place to shop. The selection is huge, and the wines are always great. I have ordered wines from regions all over the world, and they have all been great. Delivery is fast and efficient; I love being able to track my orders with ease. Their wine descriptions help me narrow down my choices, and the customer service team is always friendly and accommodating. I have been ordering for over a year now, and I couldn't be happier. Highly recommend Laithwaites to anyone who loves wine.


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Exceptional Quality

I have been ordering from Laithwaites for a few years now, and I've always been impressed by the quality of their wines. I especially love the premium selection, which always includes something unique. Their service is outstanding-delivery is fast, and packaging is secure. Their website is great, easy to browse through, and the notes for every wine are so rich and explanatory. I recommend them to all my friends; none have been disappointed either. For great wine, accompanied by really good service, you'll not find a better shop.


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Amazing Selection and Service

Laithwaites could not come more highly recommended. The selection is really tremendous-a wide range for all tastes. The wines I have ordered from them have always been of the highest quality, and the prices are fair for what you get. The website is user-friendly, and shipping is always prompt. Their customer service team is very helpful and always makes sure I am happy with my purchase. I have been a loyal customer for years, and I will continue ordering from them for all my wine needs.


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Great Gift Ideas

I recently ordered a wine gift box from Laithwaites for my dad?s birthday, and he was thrilled. The selection was excellent, and it came beautifully packaged. I?ve also purchased a few mixed cases for myself, and each time the wines have been fantastic. The delivery is always on time, and the wines arrive in perfect condition. I?m really impressed by the attention to detail and quality that Laithwaites puts into their service. I?ll definitely use them again for gifts and personal orders alike.


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Great Wine Selection!

I?m a long-time fan of Laithwaites, and I?ve never been disappointed. The selection is extensive, with wines for every taste and budget. I particularly love the subscription service, which delivers wines I might not have picked myself but end up loving. Always impressed with the quality and service.


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Disappointing Delivery

I ordered from Laithwaites, expecting a timely delivery, but my wine arrived several days later than promised. The tracking updates were inconsistent, and I felt left in the dark. The wine was fine, but the poor delivery experience left a bad taste. I'll think twice before ordering again.


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Good but Room for Improvement

Wines are super-great-quality, nice variety. I do have a problem with packaging: a couple of bottles came a little damaged. Customer service was efficient, but given the kind of wines we're dealing with, I expected them to be handled better. Will continue buying.


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Worst Experience Ever

I am highly disappointed in Laithwaites. It took the order well over two weeks to come, and the order had one broken bottle. Contacted customer service a number of times; never was satisfied with what they were saying. Wouldn't place an order, and definitely not recommending these guys.


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Fantastic Service

I have ordered from Laithwaites a few times now, and it has always been a fantastic experience. The delivery time is really quick, the wine is always great to taste, and the choice is unbeatable. Particularly, I love the detail in tasting notes on every bottle. Truly excellent service-highly recommend!


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Decent but Pricey

The wine selection is good, but I find the prices to be a bit on the higher side. I've found similar wines at lower prices from other retailers. While the quality is good, I'm not sure if it justifies the premium price tag. Good, but I may shop around more in the future.


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Solid, Reliable Quality

I?ve ordered from Laithwaites a couple of times and have consistently been happy with their wines. The delivery time is reasonable, and I?ve never had any issues with the quality. I only wish they offered more organic or sustainable wine options. Overall, I?m satisfied with the service and quality.


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