Jacobs Imports Inc
3.29/5.0
Violet Zimmerman
5/5.0
30, Jul 2025
Complete transparency and customer care
Bought a complex electrical module that needed exact datasheet specs. Jacobs Imports provided full documentation, including high-res photos from two angles and test certificates. They even offered a video inspection on request. Delivery was swift, and packaging over-engineered for protection. After install, module performed beyond expectations. Most suppliers claim detail, but Jacobs?s pre-sales engagement and thorough verification truly stand out. Felt genuinely cared for?not just another order number. Definitely a dependable long-term source.
Jonathan Weber
1/5.0
06, Jul 2025
Refund process is slow
Easy order placement, but cancel/refund took over three weeks. Money only popped back after insistence and escalations. Had to poke often. Not a huge amount, but poor finance department reaction.
Nathan Graham
5/5.0
25, Jun 2025
Trustworthy international shipping
As a European customer, import logistics worried me. Jacobs handled customs paperwork professionally and kept me informed. Final costs aligned with quote. Items arrived safe. A dependable partner across borders.
Leah Pratt
5/5.0
16, Jun 2025
Secure packaging made a difference
Received a box with extra padding and custom supports?overkill perhaps, but reassuring. No damage even after transit across countries. Everything inside was clean and functional. Attention to protection made me trust them more.
Serenity Wells
2/5.0
19, May 2025
Billing took ages to resolve
Charged twice temporarily. Took calls to fix. Funds returned but not fast.
Stella Marsh
2/5.0
18, Apr 2025
Interface glitch cost time
Website glitch reset cart twice. Lost selections and had to start over. Final order correct, but frustration high due to UI failure.
Matthew Lane
5/5.0
16, Mar 2025
Exactly as described
Received the part in excellent condition, matching every spec. Packaging was secure. Communication throughout the shipping process was clear. Felt confident in buying from them again. Good balance of quality and service.
Kennedy Douglas
3/5.0
13, Mar 2025
Pricey but functional
Higher price than others, but product fit and works as claimed. Just sad about shipping costs.
Aubrey Swanson
5/5.0
26, Feb 2025
Friendly and efficient representatives
Helped resolve a cross-check query quickly via chat, even on weekend. Order shipped next day, and arrived intact. Minor blip in shipping date, but rep?s friendliness helped. Quality product.
Natalie Woods
4/5.0
10, Feb 2025
Good product, slight delay
Ordered items arrived two days later than planned, but communication was clear and updates were useful. The parts themselves looked clean, well-built, and fit perfectly. Customer service answered my questions without fuss. Not perfect timing, but respectable service and quality.
Leo Austin
2/5.0
06, Jan 2025
Support missed deadlines
Needed quote by specific date but nothing came. After reminders, team replied with confusion and delay. The provided quote was reasonable, product good, but because of the slow reply I missed my project deadline. Missed opportunity to fulfill a recurring order. Need more proactive team response.
Brooklyn Chavez
4/5.0
04, Dec 2024
Pleasant overall experience
Product was exactly what I wanted, and shipping arrived ahead of schedule. Support team was responsive and polite when I asked about compatibility. No hidden fees showed up. A bit pricier than budget sites, but the extra confidence and quality make it worth it.
Clara Banks
2/5.0
26, Nov 2024
Return policy unclear
Sent back wrong item. Return instructions vague. Took emails to clarify. Next time packaging detail better?
Audrey Johnston
1/5.0
10, Nov 2024
Item damaged and no clear fix
Package showed up with heavy dents and part inside was scratched. Contacted support hoping for a replacement or refund path?but response was slow and unhelpful. Felt like I was handed responsibility for damage that was beyond my control. After 10 days, still no resolution. Though product specs matched, the post-sale support and logistics were a serious letdown.
Addison Hoffman
2/5.0
28, Oct 2024
Tracking on shipping vague
After shipment, tracking link showed nothing but generic ?label created? message until delivery. No mid-stage updates. Gave zero peace of mind. Product OK, visibility poor.
Dominic Gibbs
4/5.0
10, Oct 2024
Good quality, better service
Item worked flawlessly. Customer service ensured I had all needed screws and fittings by confirming before dispatch. Added confidence in purchase. Fair price for attention to detail.
Mila Hart
3/5.0
16, Sep 2024
Quality fine but packaging lacks care
Item was fully functional and matched product details. However, boxes were stuffed with filler and part shifted during transit. While it survived, packaging impression was cheap. Support rep shrugged and offered no improvement plan. Seems efficient but lacks finesse.
Adam Pope
4/5.0
10, Sep 2024
Reliable but slightly pricey
Prices run a bit higher than bargain sites, but quality and service are consistent. My part arrived securely packaged with full documentation. Tracking updates were clear, and support confirmed customs duties ahead of shipping. Everything arrived as expected. Spending more for reliability seems worth it in this case.
Zoey Burke
3/5.0
16, Aug 2024
Part works, packing meh
The component functions properly. Packing was minimal and looks thrown in. Felt like cost-cutting. Nothing broken, but better prep would impress.
Eliana Sharp
5/5.0
15, Jul 2024
Exceptional experience from inquiry to install
Contacted them by phone and email to verify part-fit. Sales and technical teams collaborated to cross-check datasheets. Once ordered, I received packing and shipping photos, customs forms, and arrival notice before delivery. Installing was painless?component worked flawlessly on first run. Jacobs showed clarity, accuracy, and care at every stage. Their method raises the bar on supplier engagement. I?ll be sourcing complex items from them again without hesitation.
Hunter Bradley
3/5.0
06, Jul 2024
Part works, site experience clunky
Once I got part and it worked fine, but website navigation is outdated. Finding compatible items took ages. After finalizing purchase, confirmation page froze and I worried payment didn?t go through. Ultimately validated, but process needs refresh.
Isaac Hunt
5/5.0
23, Jun 2024
Smooth buying experience
Delivery was prompt and packaging solid. A small mix-up in paperwork was resolved quickly by customer support. Product quality matches description. Sales team was friendly and helpful without pushing extras. Overall, felt like a reliable supplier rather than a flashy retailer. Will likely return for future needs.
Charles Walton
3/5.0
07, Jun 2024
Packed better than expected
Packaging was surprisingly sturdy though listing said basic. Product OK. Unexpected plus.
Dylan Franklin
2/5.0
12, May 2024
Shipping took ages, item ok
Placed an order hoping to get a rare replacement piece quickly, but shipment sat in transit for weeks without a single update. After chasing support, I eventually got vague answers. When box finally arrived, item was exactly what I wanted?so quality was fine?but the stress and uncertainty soured things. Might consider them again only if timing isn?t urgent, but better communication needed.
Josiah Mann
4/5.0
02, May 2024
Niche part sourcing made effortless
Needed a decade-old filter assembly for vintage machinery. Most vendors either priced it exorbitantly or didn?t stock it. Jacobs found it in their inventory and confirmed build date with serial photos. Part shipped from their warehouse with tracking updates. Delivery was steady and part fit exactly. Their knowledgeable staff answered questions and reassured me. My machinery is back online thanks to them?solid partner for tricky parts.
Thomas Holt
3/5.0
24, Apr 2024
Accuracy good but missing extras
Product functioned well. However, mounting screws (usually included by other suppliers) were missing. Had to order those separately. Not a major issue but adds hassle.
Brandon Lyons
3/5.0
30, Mar 2024
Delivery fine, page lagged
Delivery arrival was good but webpage lagging made checkout slow. Not huge issue, but annoying.
Lucy Hamilton
4/5.0
01, Mar 2024
Decent customer service
Representative explained warranty terms clearly and followed up after delivery. Minor packaging dent but no harm to contents. Product works well. Some improvements possible, but overall satisfactory.
Christian Stone
2/5.0
15, Feb 2024
Pricey shipping charges
Base price is fair but shipping cost nearly doubled total. No detailed breakdown provided. I got it shipped overseas, so expected fees?but final bill surprised me. Product fine, shipping logistics weak. Would shop elsewhere next time.
Colton Burns
4/5.0
11, Feb 2024
Great documentation
Each part came with a PDF datasheet. Made installation painless. Quality checks were also highlighted. Only slight downer: delivery tracking lacked one key status update. Still, good overall transparency.
Andrew Lambert
4/5.0
29, Jan 2024
Overall decent but minor delay
Shipment was one day late, though everything else was on point. Support answered quickly when asked. Reasonable overall.
Lillian Nash
3/5.0
19, Jan 2024
Technical detail good, service meh
Engineers listed specs accurately and helped verify compatibility. However, customer rep switched contacts mid-case and I had to repeat info. No continuity in support, which made me uneasy.
Hailey Cross
5/5.0
13, Jan 2024
Excellent support throughout
Technical team answered all compatibility questions in detail before purchase. Once ordered, I got emails on each shipping milestone. The part arrived in mint shape and performs perfectly. Feel well taken care of from start to finish.
Layla Grant
3/5.0
27, Dec 2023
Good part, packaging meh
The component works fine. Packaging was minimal and a corner was crushed, but item intact. A bit underwhelmed by the unboxing experience, but performance is solid.
Gavin Norris
4/5.0
12, Dec 2023
Solid sourcing capabilities
Needed a hard?to?find component. Jacobs managed to locate it and expedited shipping. Communication was clear: they outlined lead time and provided updates. Product fits and works. Impressed by their ability to source niche items.
Nicholas Craig
2/5.0
24, Nov 2023
Slower than expected
Product arrived intact but two weeks later than estimated. Customer support said delays were normal, but no ETA offered. Quality fine, timing not.
Ryan Matthews
2/5.0
18, Oct 2023
Customs handling unclear
International shipping, but no customs advice given. I got slapped with surprise fees I hadn?t budgeted. They didn't warn me, so delays and extra charges. Fine parts, but poorly informed shipping.
Skylar Carson
5/5.0
09, Oct 2023
Thorough part verification process
The item arrived exactly as described?no surprises. What impressed me most was the pre-shipment inspection email with photos of the actual unit. That extra step gave me confidence before accepting delivery. After installation, everything works seamlessly. Their commitment to accuracy and transparency is commendable. Will seek them out again for specialized parts.
Carter Ford
5/5.0
29, Sep 2023
Accurate inventory info
Stock levels seemed reliable; I ordered one rare item and it was marked as available?and it was there. Shipment came in perfect shape. Excellent tracking notifications. Happy with this experience.
Madelyn Parsons
5/5.0
20, Sep 2023
Quality beyond expectation
Purchased multiple sensors and connectors. Each package arrived with anti-static wrapping and tyvek envelopes. Included datasheets, QC stamps, and installation tips. All items passed post-install testing. It?s rare to see such consistent packaging and documentation across several SKUs. Jacobs went above and beyond basic shipping?felt like working with an internal parts team rather than a vendor. Highly confident in future orders thanks to this repeatable quality.
Alice Barrett
1/5.0
02, Sep 2023
Website info outdated
Searched by part number, site showed wrong footprint. Lucky I contact support first. Needed clarify before buying.
Blake Terry
4/5.0
30, Aug 2023
High?quality sourcing, minor delay
Required a rare hydraulic valve, and they located an OEM part listed as obsolete elsewhere. Shipment took an extra day to clear customs, but Jacobs preempted this by updating me with tracking and fee estimates. Valve arrived in perfect shape, sealed, and tested. Support proactively followed up to ensure installation went smoothly. The only downside was the day?s delay, but the rest of the process reflected professionalism and expertise. Will use them again for specialty parts.
Anthony Daniels
5/5.0
24, Aug 2023
Reliable vintage parts source
Hunting rare components can be stressful, but Jacobs Imports helped simplify the search. Their catalog is extensive, photos are clear, and descriptions accurate. The items were authentic and in good condition. Price was fair considering rarity. Overall a solid partner for vintage enthusiasts.
Aaron Steele
1/5.0
07, Aug 2023
Over-promised support times
Live chat promised answer in 24 hours?no response at all after two days. Eventually got an apology and patchy assistance. Professionalism lacking.
Camila Doyle
2/5.0
24, Jul 2023
Inconsistent stock updates
I saw product listed as ?in stock? and purchased, only to receive email six days later saying it was backordered. No suggestion on ETA. Caused project hold-ups. Rest of order was okay but this mismatch affects trust.
Evan Newman
3/5.0
14, Jul 2023
Customer service was polite
Response to my question was polite but vague. Eventually figured things out myself.
Peyton Stanley
5/5.0
20, Jun 2023
International import made easy
I?m in Australia and shipping often becomes complicated. Jacobs handled export forms and customs paperwork automatically. Final delivery was smooth. Pricing was upfront, and no unpleasant surprises. Excellent solution for overseas buyers.
Hannah Gibbs
1/5.0
15, Jun 2023
Unhelpful returns email automation
Returned a small faulty item per their policy, but initial return label had errors. Automated responses didn?t help. Eventually got corrected label, but took over a week. Not the response speed or clarity expected.
Nora Bowman
4/5.0
02, Jun 2023
Solid choice for industrial parts
Good selection and the technical info online helped me pick the right part. Customer rep even double-checked with factory specs for assurance. Shipping took a little longer than hoped, but overall it was fine. Happy with outcome.
Joshua Ray
2/5.0
31, May 2023
Communication not great
Ordered two items. Shipment notice came late, only after I asked. Items arrived fine. Good parts, weak updates.
Ellie Hicks
1/5.0
14, May 2023
Mislabelled specs online
Website said part would fit my model, but when installed I found dimensions off by several mm. Support admitted website info outdated. Returned item but return process was slow, took multiple follow-ups. Could happen to anyone, but online accuracy must improve.
Isaiah Maxwell
4/5.0
07, Apr 2023
Good but room for UI improvement
The buying process was straightforward enough. Wish the site search worked better; I had to use filters manually. Despite that, pricing was transparent, and shipment arrived fast. Quality was solid?just wish site UX matched service.
Jacobs Imports Inc
Address
132 32nd St
11232
Brooklyn
United States
Website
jacobsimports.com
Email
info@jacobsimports.com
Telephone
866-528-2448
