Halsted Financial Services, LLC
3.75/5.0
Charles Smith
5/5.0
14, Jul 2025
Consistent updates
Received texts and emails along each step. felt in control of the process.
Marco Estrada
4/5.0
03, Jul 2025
Courteous help when I needed it
I lost my employment and fell behind on a few payments, one of which ended up with Halsted. Naturally, I was worried, but the representative I spoke with did not make me feel embarrassed about my situation. They thoroughly explained everything and tried to break the amount down into very small monthly payments. I appreciated the tone and ease of being able to get the information online. They even emailed me a confirmation each time I took a step forward. I've since paid off the balance, and in hindsight, the experience could've been much worse. Their approach worked to reduce the anxiety.
Antonio Garcia
5/5.0
26, Jun 2025
No hidden fees, just help
I worried about hidden charges or complicated terms, but all of that was established up front. They offered me a number of payment options and never tried to pressure me. I completed the process in a few months and now feel like a weight has been removed from my shoulders.
Richard Allen
2/5.0
16, Jun 2025
No verification provided
They called me saying I owed a balance but would not send documentation. I asked for verification and was given no helpful response.
Kieran Gallagher
5/5.0
06, Jun 2025
Easy to connect
Phone and website both worked as they should. Answered all my questions patiently and clearly.
Rory Callahan
5/5.0
11, May 2025
Respectful approach to debt
Even when having hard financial times, their representatives were calm and helpful. They assisted me in creating an affordable plan.
Gerald Hayes
1/5.0
29, Apr 2025
Very aggressive messaging
First message was hostile and full of deadlines. Didn't come off as a thoughtful or fair approach at all.
Henry Peterson
5/5.0
15, Apr 2025
Payment plan relief
Dealing with medical bills, they offered a flexible arrangement that worked for me. Very appreciative.
Jose Sanchez
4/5.0
05, Apr 2025
Kept their word
They did what they stated they would do. I enrolled in a payment plan and was never exposed to hidden fees or surprise hikes. The portal kept me informed, and all things were completed on time.
Carlos Rivera
5/5.0
23, Mar 2025
Helped me move forward
Owing outstanding balances following a tough year was intimidating. Halsted called me, and I braced myself for the worst?but the experience couldn't have been more different from what I'd feared. The representative spoke in plain English and worked with my minimal income to build an affordable plan. I was never talked down to or made to feel ashamed. Even when I had to adjust a payment, they did so without a hitch. The portal was easy to check status and view updates. This experience enabled me to restore some confidence and leave the stress behind.
Robert Wright
4/5.0
17, Mar 2025
Good follow?through
Once payments were organized, they provided timely reminders. Feeling confident in reaching resolution.
Stanley Green
2/5.0
08, Mar 2025
Poor communication
I tried to call them for details on a debt and was never given a straight answer. Only automatic responses with generic information.
Shannon McCoy
5/5.0
10, Feb 2025
Supportive throughout
From initial contact to last payment, their staff was supportive and consistent in their follow-through.
Andrew Grant
5/5.0
03, Feb 2025
Gave me space to decide
What I appreciated was that they allowed me time to review the choices under no pressure at all. The agent presented me with several settlement offers and explained each one calmly. I also liked that I could view the payment options online and track my progress. Very professional and well-organized service.
Ronald Stewart
5/5.0
30, Jan 2025
Fast and respectful service
Their service was prompt and concise. I was able to get all my questions answered in a single call, and all was emailed to me right away. It allowed me to have faith in the process and proceed with confidence. The tone remained courteous throughout the exchange.
Liam Sullivan
5/5.0
25, Jan 2025
Smooth online experience
It was simple to log in, check my balance, and make payments, and it was professional. Appreciated text reminders too.
Harry Moore
2/5.0
09, Jan 2025
Inadequate response to identity theft worry
Contacted them about unknown debt, believing identity theft. Sent documentation, but the response was simply "we stopped contacting you"; no investigation or verification of claim. Felt like a box-ticking exercise, not resolution.
Stewart Douglas
5/5.0
27, Nov 2024
Grateful for the professionalism
It is not a fun thing to deal with collections, but Halsted did an excellent job. The rep was nice and knew how to talk so as not to sound like a robot. The payment plan they offered was acceptable, and I liked that I could do everything online. I did not feel judged or rushed at all.
Declan O'Brien
5/5.0
19, Nov 2024
Made payments stress?free
I was worried about setting up payments; they guided me through step?by?step. Portal is easy to navigate and transparent.
Clarence Lee
1/5.0
08, Nov 2024
Threated with consequences too quickly
Initial contact was with threats of court and "jail" if I failed to respond. No debt breakdown or creditor details. Frightened me into a response before I was even sure of the details. Appeared manipulative?should not need to use such threatening language to correspond.
Rafael Salazar
4/5.0
28, Oct 2024
Efficient and reliable communication
Communication throughout, from start to finish, was ongoing and clear. I appreciated that I didn't need to chase them for information or status. The representative offered a fair solution and allowed me to select the best plan. The website was easy to use, and everything was thoroughly explained. I had payment reminders and confirmations that kept me on track. There were no hidden charges or confusing terminology. Just plain, friendly help during a lean money phase.
Thomas Baker
5/5.0
11, Oct 2024
Easy payment setup
Self?service portal made everything fast and transparent. Couldn't have asked for more efficient handling.
Norman Shaw
5/5.0
06, Oct 2024
Supportive throughout the process
The agent was understanding and patient from the first call. They never hurried me and offered a payment arrangement that suited my monthly budget. They were courteous in their communication, never pushy. I appreciated that they explained the balance breakdown clearly and the online access to my account. The fact that there were consistent updates and email confirmations gave peace of mind.
Frederick Schmidt
4/5.0
30, Sep 2024
Reasonable settlement and follow-through
I was given a reasonable settlement and a sufficient amount of time to settle it in monthly installments. They followed up without being pushy. What was notable was the consistency?emails were identical to the agreement, and no surprises later on.
Cian O'Malley
4/5.0
18, Sep 2024
Fair offers available
Got a satisfactory settlement offer and an easy payment option. Communications were frequent and helpful.
Wallace Bell
2/5.0
10, Sep 2024
Misidentified account
They mixed up my information with someone else's. I told them this, but their system kept sending messages to me.
Joseph King
1/5.0
26, Aug 2024
Harassing texts despite disputes
Received daily collection texts, even after disputing and requesting removal. Felt harassing, especially for social-security recipients like me. Only resolved after filing formal complaint. Too heavy-handed and distressing.
Miguel Hernandez
4/5.0
14, Aug 2024
Gave me control
Being able to log in, view my balance, and pay on my schedule gave a sense of control. That helps when you're juggling financial stress. I appreciated the flexibility and transparency throughout.
George Thompson
4/5.0
02, Aug 2024
Solid customer service
The rep listened to my situation and offered a plan that I could afford.
Douglas Parker
2/5.0
24, Jul 2024
Never heard of this debt
I don't have, nor have I ever had, an account with the company they indicated, yet they said I owed money.
Terence Cassidy
5/5.0
09, Jul 2024
Made debt manageable
Broke the total down into smaller payments and offered a discount?really made it easier.
Conor McCarthy
5/5.0
26, Jun 2024
Respectful and patient team
Made a fair offer and the tone was always respectful. No pressure, just guidance.
Karl Bauer
4/5.0
19, Jun 2024
Smooth from start to finish
Once I verified the debt was mine, the remainder of the process was pretty simple. Online access, email communication, and reps' transparency all made a tremendous difference. Payments were processed without issue, and I received confirmation right away.
Frank Wilson
1/5.0
12, Jun 2024
No clear documentation provided
Repeatedly asked for validation of the debt under FDCPA, but the only response was to cease contact. No original agreement, balance information, or creditor provided. Felt like responsibility was assumed without proof?unfair and legally questionable.
Esteban Vargas
4/5.0
28, May 2024
Positive experience overall
Although no one likes to have to deal with debt collectors, I have to say Halsted made it as easy as possible. The agent was professional, courteous, and explained everything in detail. What I appreciated the most was the ease of arranging everything online, which saved time. I was able to track my payments and receive confirmations via email without needing to make follow-up calls. The way they communicated was direct but fair, which I appreciated. I felt I knew where I stood moving forward rather than being bogged down with demands or threats.
Frederick Brown
4/5.0
17, May 2024
Helpful and supportive
Never felt bullied at all?just guided. They gave choices, and the rep helped me walk through each.
Bruce Campbell
4/5.0
01, May 2024
Helpful even during tough times
After a job loss, I was uncertain how to handle my unpaid obligations. Halsted Financial worked with me to develop a realistic plan. I was not pressured. There was ongoing communication and respectfulness, and I always understood what was coming next. The portal kept me feeling in control at all times.
Gavin Fitzgerald
4/5.0
27, Apr 2024
Professional from contact
First call was brief and professional in addressing my questions. No pressure, just information and assistance.
Javier Torres
4/5.0
18, Apr 2024
Honest and professional interaction
I appreciated the fact that the whole process was transparent and straightforward. The rep did not use any scare tactics or pressure. They laid out the account details, offered the original creditor information, and even offered to email all documentation so that I could review it before committing. I liked that they followed up politely without being pushy. Once I accepted the payment terms, I was able to monitor all of it online. It was convenient that they were consistent with messages and sent receipts for every payment. Much more professional experience than I ever expected from a debt collection firm.
Peter Young
1/5.0
03, Apr 2024
Pushy and anxiety-inducing collection style
Instead of explanation, messages were regarding getting paid fast with unspecified time limits. Threats were suggested. Seemed threatening rather than helpful. Professional explanation and documentation should come first.
Paul Williams
4/5.0
22, Mar 2024
Payment options clear
Found out about a discount that saved me money. Communication was always respectful and helpful.
Donald McDonald
4/5.0
02, Mar 2024
Stress-free payment setup
Their site made it easy to set up a recurring payment. I was alerted ahead of time to each due date, and the system confirmed each transaction. It was convenient and secure. When I had a question, the staff responded quickly and courteously. It made debt handling a lot less stressful than I worried.
Stephen White
1/5.0
28, Feb 2024
Persistent contact after cease request
Even after requesting cessation of calls and texts in a formal manner, outreach continued for weeks. Messages provided no context for the debt's source, and it felt more like harassment than collection. Contact did not cease until after a complaint was filed with the BBB. Felt like I needed to take formal action just to have peace again?unnecessary and stressful.
Sean Kelly
4/5.0
12, Feb 2024
Flexible plan worked
Offered a payment plan that I could manage after having unexpected bills. The representative made sure I knew all of my options.
Francisco Perez
5/5.0
07, Feb 2024
Fair and respectful treatment
Their personnel were courteous, used plain language, and were patient when I required additional time. No legal strong-arming or high-pressure tactics. Just a sincere passion for resolving the issue.
Keira Donovan
5/5.0
19, Jan 2024
Transparent and fair
All the information was presented: discounts, timeframe, payments. No hidden agendas, which I liked.
Ricardo Lopez
4/5.0
10, Jan 2024
Respectful and easy to work with
I was skeptical at first, expecting it to be the usual pressure-cooker collection call. But the rep who handled my case was compassionate, respectful, and gave me time to figure out what was best. They clearly discussed the cause of the debt and came up with a payment arrangement that did not feel impossible. I had all this in writing and was even given the option to view my account online to monitor progress. With each payment that I made, they acknowledged this, and this made me trust them even more. Communication, from beginning to end, was professional.
Kenneth Carter
2/5.0
01, Jan 2024
Spam-like contact
Their emails were spam-like and lacked information. When I asked for more information, I got ignored.
John Watson
5/5.0
25, Dec 2023
Debt handled kindly
Even under pressure, their staff remained friendly and polite. Made a difficult situation easier.
Malcolm Graham
4/5.0
15, Dec 2023
Flexible with real solutions
I needed something that would fit within my budget, and they offered exactly that. No pushy salesmanship?just simple options and attentive representatives who answered every question. Their flexibility also left room to tend to other bills as well. The online tools also made it simple to stay on top of things.
Manuel Aguilar
5/5.0
10, Dec 2023
A refreshingly honest process
I was expecting the phone call, bracing for attitude or pressure, but was served up neither. What I experienced was a casual, professional conversation with someone who just wanted to close out the account. They reviewed my options, including a settlement offer for significantly less than the full amount. I was given time to think about it, no pressure. The documentation was consistent with what was explained verbally, and payments were all made with ease via their secure portal. Honestly, this was more debt collection as customer service. I appreciate that it was approached in this manner.
Albert Johnson
2/5.0
04, Dec 2023
Debt for wrong person
Messages for a debt I never had?linked to the wrong name and account. Requested validation and proof several times, but the replies were standard and gave no documentation. Appeared to be a data-mix-up, yet follow-ups continued. The process appeared negligent and intrusive with no accountability. Very disappointing for something so serious.
Juan Martinez
5/5.0
27, Nov 2023
Professional approach to collections
In contrast to other debt collector experiences, this one was professional and straightforward. The agent laid out my options, sent all paperwork in a timely manner, and stayed in contact as needed. No threats or pressure?just friendly and efficient communication.
Dillon Kennedy
4/5.0
14, Nov 2023
Good online portal
Was easy to monitor payments online. Received clear confirmation whenever I made a payment.
Vincent Price
1/5.0
04, Nov 2023
Calls kept coming
I kept getting voicemails after I asked them not to call. It felt excessive and frustrating.
Hans Miller
5/5.0
25, Oct 2023
Felt heard, not judged
I asked how this debt came to them and whether it was right. They answered patiently, provided documents, and gave me time to think before signing up. You don't get such respectful service in this business too often. Glad I chose them.
Louis Hall
2/5.0
19, Oct 2023
Data errors without accountability
The debt supposedly came from a creditor I?ve never had. Asked for evidence, but was told they don?t report to credit agencies and no data was furnished. Felt dismissive and vague?should be more transparency before seeking payment.
Owen Reilly
4/5.0
06, Oct 2023
Good support for finances
Made a fair reduction and clear proposal. Website was easy to monitor progress and stress?free.
Harold Green
5/5.0
24, Sep 2023
Stress?free resolution
Made paying a bill so much more relaxed. Nice reps and easy portal access.
Colin Fraser
5/5.0
19, Sep 2023
Excellent transparency
The most striking aspect to me was how open the team were. They provided me with documentation without me having to ask twice and explained how the debt had been built up. Even walked me through how payments would be recorded on the system. Felt as if I was being treated fairly, rather than a number.
Mateo Castro
5/5.0
10, Sep 2023
Helpful from day one
From initial contact to final payment, Halsted Financial made everything feel manageable. They were forthcoming with what I owed and who the original creditor was. I did not feel pushed to pay more than I could, and they even offered a couple of options for payment plans. I wound up using the one that fit with my income and appreciated how simple it was to make payments on their site. The staff followed up but didn't overdo it, and I got updates via email when there was a change. They made an unpleasant situation better and were respectful to me.
Nolan Quinn
4/5.0
01, Sep 2023
Helpful repayment guidance
Explained a range of payment options clearly so that I could make a good decision. Felt at ease with their approach.
Philip Morris
4/5.0
29, Aug 2023
Clear terms and respectful reps
They were very upfront about everything. I didn't at all feel pressured into doing anything. The rep reviewed the original creditor and explained how the balance was calculated. Even when I had questions later, they got back to me right away. The website was user-friendly, and I didn't have any issues with payments not being correctly applied.
Brendan Doyle
4/5.0
21, Aug 2023
Helpful across channels
Emailed and phoned?both efficient and courteous. Pressure-free, felt supported.
Walter Scott
4/5.0
10, Aug 2023
Fair adjustment offered
When income changed, they recalculated payments without issue. Felt treated with understanding.
Luis Ramirez
5/5.0
02, Aug 2023
Better than expected
I always thought debt collection meant harassing calls and constant pressure, but my experience with Halsted proved me wrong. The initial email had everything in sequence and even included links to view my account. I just called to confirm everything and was answered by a friendly rep that answered all my questions. They provided payment flexibility and helped with auto-pay setup. I did not at any point feel rushed or pressured throughout the process. I had a receipt every time I made a payment, and the online portal worked fine. It was a gentle and dignified process.
Roger Hill
1/5.0
26, Jul 2023
Wrong contact, wrong info
They called me about a debt that wasn't mine, got the wrong name and messaged me for weeks.
Alexander McGregor
4/5.0
13, Jul 2023
Kept everything organized
I appreciated that everything was so well-documented. I was able to see emails, portal updates, and a clear history from first contact through to final payment. There was nothing hidden or unclear. The representative spoke about how the interest had built up and offered suggestions for reducing it.
Finnegan Murphy
4/5.0
07, Jul 2023
Clear communication always
Got updates by text and email, never had to question what was next. Good customer service.
Diego Rodriguez
4/5.0
27, Jun 2023
Easy to manage plan
I liked that the payment plan was manageable. They calculated it according to my income and schedule, and I could see it all online. They did not send a lot of messages?just reminders to keep me on track.
Samuel Cooper
2/5.0
20, Jun 2023
Confusing and unexpected outreach
Received numerous texts and emails indicating I owed money, but I was never conscious of any debt. Attempts at validation were met with silence, which left me worried and doubting their legitimacy. It was intrusive and disorienting. Even after disputing, calls did not cease immediately. For someone on fixed income, this was genuine stress and suspicion of the process.
Wayne Foster
1/5.0
08, Jun 2023
Felt like scare tactics
Got a message about legal action with no context. No documents, just threats. Not the right way to go about collecting debt.
Erin O'Connell
4/5.0
01, Jun 2023
Helpful and respectful
No pushy calls?just courteous reminders and easy-to-follow instructions. Made paying debt feel within reach.
Desmond Ryan
5/5.0
28, May 2023
Real flexibility shown
Contacted them with a change in income; they adjusted my payments accordingly. Seemed genuinely thoughtful.
Gordon Cook
1/5.0
13, May 2023
Didn't honor cease request
Told them to stop contacting me, and yet they still attempted to contact me. Very unprofessional and tiresome to deal with.
David Davis
2/5.0
06, May 2023
Claimed debt that looks fraudulent
Emails claimed I paid money I hadn't, and named banks I've never been a member of. Seemed like more of a phishing scam than legitimate contact. No paper statements?just shady emails making their way to spam. Without them providing evidence, it felt like an attempt at fraud masquerading as debt collection.
Pedro Gonzales
5/5.0
02, May 2023
Really changed my expectations
Debt collection is never expected, but Halsted Financial truly surprised me. The representative I spoke with was calm, professional, and surprisingly helpful. They clarified how the account ended up in their possession and offered a couple of solutions that wouldn't break my budget. I appreciated that they didn't push me into anything. Once I agreed on a plan, I received timely reminders and could log in to the portal to view all of it. No hidden charges, no strong-arming?just fair service. They made it easier to handle something I had been avoiding.
James Miller
4/5.0
22, Apr 2023
Courteous and clear
Communication was frequent and polite. Email follow?ups were easy to keep all information on track.
Duncan Campbell
5/5.0
16, Apr 2023
Understanding and easy to reach
I called them numerous times before I committed to anything, and they were never impatient. They explained the debt, offered options, and reassured me that I could choose what was best. Payments were easy to track, and I received prompt email confirmations after each transaction. I appreciated the transparency.
Michael O'Connell
5/5.0
09, Apr 2023
Friendly repayment help
Spoke with a representative who was a good listener and explained payment options in a clear manner. Online portal is easy and convenient to use. Felt respected throughout the process.
Halsted Financial Services, LLC
Nationwide Coin & Bullion Reserve is a trusted source for buying precious metals online. Contact us today to purchase gold and silver at cost, with secure and reliable shipping.
Address
8001 Lincoln Ave Suite 500
60077
Skokie
United States
Website
halstedfinancial.com
Email
webcustomer@halstedfincial.com
Telephone
888-958-6933
