Guardian Protection
2.75/5.0
Brandon Myers
5/5.0
11, Aug 2025
Worth the Investment
At first, I was hesitant about investing in a security system, but after using Guardian Protection, I realize it?s worth every penny. The peace of mind is priceless, especially since I live alone. The installation team was excellent, explaining each feature clearly and patiently. The app has been a game-changer for me?it?s simple, intuitive, and lets me stay in control from anywhere. I?ve had to call customer service a few times, and each time they were kind, patient, and resolved my issues without making me feel like a bother. That kind of service matters to me. I also like that the equipment looks sleek and doesn?t stick out awkwardly in my home. It blends right in. Guardian has managed to provide not just safety but convenience too, which makes life a little easier. It feels like a long-term solution I can count on.
Lucy Hayes
5/5.0
03, Aug 2025
Consistent and Reliable
Guardian Protection has exceeded my expectations in many ways. I?ve been with them for two years, and I?ve never had a major problem with the system. Everything works seamlessly, from the sensors to the mobile app. The monitoring service is what really sets them apart. When I had a minor incident with my back door sensor, the response was almost immediate, and they checked in to make sure everything was safe. That kind of quick reaction builds trust, and for me, trust is everything when it comes to security. The installation was professional, and the equipment feels durable, not flimsy like some cheaper systems I?ve seen before. Another plus is the way they communicate?no endless wait times on the phone, no confusing jargon, just straightforward answers. It?s reassuring to know that my home is in good hands. I honestly don?t think I could go back to being without it.
Jordan Hughes
5/5.0
25, Jul 2025
Feel Safer at Home
I decided to get Guardian Protection after a neighbor had a break-in scare. Ever since the system was installed, I?ve slept better knowing that my home is being watched over. The equipment is easy to manage, and I love being able to control it from my phone. Even my parents, who aren?t tech-savvy, found it simple to use when they visited. Customer service has been very responsive whenever I reached out with small questions. One time, a false alarm was triggered, and they were quick to check in without making it stressful. I think the biggest difference is the human factor?they genuinely seem to care. It?s not just a product; it feels like a service that goes beyond the basics. I don?t usually write long reviews, but for this one, I think it?s deserved. Guardian has made me feel more secure and at ease in my own home.
Mila Rivera
5/5.0
15, Jul 2025
Smooth Setup and Helpful Support
From day one, Guardian Protection impressed me. The technician who came for installation was friendly and thorough, walking me through how everything worked. I appreciated that he didn?t rush and made sure I felt comfortable using the system. Over the past year, the system has worked consistently without major issues. The mobile app is one of my favorite features, especially when I?m away?it feels good to check in anytime. I once had a question about my billing, and their support team handled it quickly with zero stress. Honestly, what I value most is the peace of mind?it?s not just the tech, but knowing someone?s got your back when things could go wrong. Compared to my previous provider, Guardian feels much more dependable. They make me feel less like a customer and more like someone they actually want to keep safe, which is rare these days.
Connor Foster
5/5.0
05, Jul 2025
Dependable Security Partner
Having Guardian Protection has brought my family a sense of comfort that?s hard to put into words. My husband travels often, and knowing the house is protected when I?m home alone makes me feel much safer. The equipment looks modern and doesn?t feel intrusive, and the app makes it simple to check cameras or set alarms. What impressed me the most is how quick their response time is. We once had a sensor triggered by accident, and within moments I got a call checking to make sure everything was okay. It?s good to know there?s someone watching out for us 24/7. Another plus is how their staff treats you?very polite, approachable, and patient with questions. Even my kids learned how to use the basics quickly. It really feels like they combine good technology with a strong human touch, which is exactly what you?d want in home security.
Claire Barnes
5/5.0
27, Jun 2025
Great Service and Reliable System
Guardian Protection has been a dependable choice for our household security. From the start, the sales process was smooth and not pushy, which I really appreciated. The technician was on time and very professional, answering all my questions while setting everything up. I?ve had the system for a little over two years now, and it?s been reliable with hardly any hiccups. The app makes life easier since I can arm or disarm things while at work or on the road. I had one issue with a sensor battery, and customer support walked me through replacing it in minutes. They didn?t make it complicated, which shows how they value their customers? time. I?ve had other security systems before, and Guardian definitely feels like an upgrade both in technology and customer care. It?s one of those services you don?t think about daily but feel grateful for.
Cole Bennett
5/5.0
16, Jun 2025
Peace of Mind Every Day
I?ve been using Guardian Protection for over a year now, and honestly, it?s been such a relief knowing my home is monitored around the clock. The installation went smoothly, and the technician took the time to explain everything clearly so I wouldn?t feel lost. The app is straightforward to use, and I love how I can check in even when I?m away traveling for work. Customer support has always been patient when I called with silly questions, never making me feel rushed. It feels less like dealing with a company and more like dealing with people who genuinely care about your safety. There was a minor false alarm once, but it was handled quickly and without any hassle. That gave me even more confidence that the system works exactly the way it should. It?s rare to find a company that delivers both good service and reliability.
Bella West
4/5.0
07, Jun 2025
Good Choice for Security
I chose Guardian after a neighbor recommended them, and so far it?s been a good choice. The initial setup had a couple small snags but the tech stuck around until it was working properly. I like that the app lets me keep tabs on things when I?m not home. It?s not flawless, but overall I feel much safer with it in place.
Jason Stewart
5/5.0
29, May 2025
Great for My Family
Guardian has been a big help for my family?s peace of mind. The kids know how to arm and disarm it, which shows how simple it is. We had one false alarm when a window was left open, but the team handled it really professionally. I?ve been satisfied so far and feel confident recommending them to friends and family.
Stella Washington
4/5.0
19, May 2025
Mostly Smooth Experience
My experience has been mostly smooth. The equipment works fine, though one sensor needed to be replaced after a few months. Customer service handled it pretty quickly, which was nice. The app is okay but could definitely use some updates. Still, I like knowing that if anything happens, the monitoring team will react fast. That makes me feel more secure overall.
Gavin Long
5/5.0
10, May 2025
Worth It for the Peace of Mind
The main reason I got Guardian was for peace of mind, and honestly it?s delivered on that. I travel for work a lot and knowing I can check my cameras and alarms remotely is a huge relief. Setup wasn?t too complicated, and their tech team was patient. The cost is not small, but I?d say it?s been worth every penny so far.
Kennedy Flores
4/5.0
01, May 2025
Safe and Simple
Guardian Protection has kept things simple for me. The system is not too complicated and the app is straightforward once you get the hang of it. There were some small glitches early on but they got fixed quickly. I like the feeling of safety it provides when I?m not home. Not perfect, but I feel it?s been a good investment.
Zachary Powell
5/5.0
21, Apr 2025
Happy with Guardian
Been with them almost two years now and no major problems. The tech who set it up was super patient and made sure I understood how it works. I?ve called support a couple of times with questions and they?ve been friendly. Sometimes the notifications are delayed, but nothing critical. Overall, it gives me confidence knowing my family?s covered.
Peyton Brooks
4/5.0
12, Apr 2025
Good Value for the Security
I did some research before choosing Guardian and while they?re not the cheapest, I do think they provide solid value. The security system itself feels sturdy and reliable. Customer service picks up most of the time without a long wait. I wish the app had more features, but the basics work well. For me, it strikes a good balance between cost and protection.
Tyler Kelly
5/5.0
02, Apr 2025
Dependable Monitoring
Guardian Protection has been dependable for me. The monitoring center responds fast whenever an alert goes off, and I?ve tested it a couple of times just to make sure. The app can be a little slow sometimes, but overall it?s pretty easy to control everything from my phone. I sleep better knowing there?s backup watching over my house.
Riley Watson
4/5.0
25, Mar 2025
Smooth Installation, Works Fine
The installation went smoother than I expected and the tech explained everything pretty clearly. I?ve been using it for 8 months and haven?t had any real issues. There was one false alarm but customer support helped quickly and guided me through shutting it off. I don?t love the monthly cost but the peace of mind makes up for it. I feel like my home is much safer now.
Elijah Torres
5/5.0
14, Mar 2025
Reliable Service Over the Years
I?ve had Guardian Protection for a few years now and honestly they?ve been really solid. The system is easy to use and the app is handy when I?m away from home. There were a few hiccups during setup but nothing major. The reps I spoke to were polite and took time to explain things. It feels reassuring to know my place is monitored, especially when I travel. Overall, I?d say it?s been worth it.
Zoey Evans
2/5.0
06, Mar 2025
Pushy sales experience
The sales rep kept pushing extra products I didn?t want, which made the whole sign-up process uncomfortable. I signed up just to get them to stop pushing. The system works, but I can?t shake the bad first impression. Wish they were more respectful during sales.
Adam Griffin
3/5.0
22, Feb 2025
Monitoring is slow
During a test alarm, it took several minutes before I got a call back. That doesn?t give me much confidence for real emergencies. The rep was nice, but speed matters when it comes to security. System works okay otherwise, just feels sluggish where it counts most.
Nora Peterson
2/5.0
13, Feb 2025
Cameras glitch often
Cameras randomly freeze, and recorded clips won?t play sometimes. Support just tells me to reset the router, but the issue keeps coming back. Makes me feel like they?re just brushing me off instead of fixing the actual problem. For security, I expected more reliability than this.
Owen Russell
1/5.0
02, Feb 2025
Hidden fees everywhere
I signed up thinking I knew the cost, but then extra fees started popping up. Monitoring fee, service fee, random charges. Feels like they sneak charges in instead of being upfront. I hate feeling tricked into paying more than I agreed to. Not happy at all.
Lillian Howard
2/5.0
24, Jan 2025
Late technician
Technician was scheduled in the morning but didn?t arrive until late afternoon. No updates or calls. The guy was polite when he did come, but that kind of service doesn?t feel professional. Left me waiting all day. Already started with a bad impression of the company.
Hunter Bryant
3/5.0
14, Jan 2025
Mediocre at best
Nothing is terribly wrong, but nothing is great either. The install took too long, the app is clunky, and the service feels average. For the amount I?m paying, I expected something more polished. I wouldn?t call it a rip-off, but it?s definitely not impressive.
Brooklyn Cox
2/5.0
05, Jan 2025
Too complicated to use
I?m not good with tech, and this system feels overly complicated. Too many buttons, menus, and settings that aren?t clear. It works once it?s set, but getting there was frustrating. Wouldn?t recommend it for anyone older or less tech-savvy. Not very user-friendly overall.
Aaron Ward
1/5.0
28, Dec 2024
Confusing billing
My bills keep changing from month to month with no clear explanation. Called multiple times, but they just gave me vague answers. It feels like I?m paying more than what was agreed to in the first place. I don?t feel like the billing is transparent at all.
Aubrey Simmons
2/5.0
17, Dec 2024
No follow-up support
They promised a follow-up call after replacing a sensor, but no one ever contacted me. I had to call again just to confirm if things were working. The system itself is fine, but the lack of follow-through really bothers me. It feels careless on their part.
Charles Hughes
3/5.0
08, Dec 2024
Loud alarms, no control
The siren is painfully loud, and there?s no option to adjust it. I get that alarms should be heard, but I nearly jumped out of my skin during testing. Some customization would make it better. Right now it feels too rigid and not user-friendly at all.
Eleanor Butler
2/5.0
29, Nov 2024
Crashes on the app
The mobile app crashes constantly, making it unreliable. I reinstalled it twice, but the same issues keep happening. What?s the point of cameras if I can?t see them when I need to? The system hardware seems okay, but the app ruins the whole experience.
Isaac Gray
1/5.0
20, Nov 2024
Poor communication
Every time I call, I get a different answer from a different person. Billing says one thing, support says another. No one seems on the same page. The product works, but the company itself feels totally disorganized. Very frustrating to deal with constantly.
Addison Price
2/5.0
09, Nov 2024
False alarms often
The alarm keeps going off randomly at night, waking everyone up. Support says it?s just ?sensitivity,? but they haven?t helped me fix it. It?s stressful and embarrassing when neighbors complain. Honestly, I?m questioning if the system is worth keeping at this point.
Jonathan Foster
3/5.0
28, Oct 2024
Messy installation
The installer left trash on the floor and didn?t clean up at all. Wires were left dangling too. The system works, but the messy install doesn?t give me confidence that it was done properly. Not the professional service I expected at all. Pretty disappointing.
Layla Ross
1/5.0
19, Oct 2024
Cancellation nightmare
Tried to cancel after moving, and it?s been a nightmare. Hidden fees everywhere and long hold times just to talk to someone. They make it so hard to leave, which feels like a trap. Wish I had never signed such a long contract. Big regret here.
Dylan Sanders
2/5.0
05, Oct 2024
Notifications too delayed
Motion alerts are late almost every time, sometimes by five or ten minutes. That defeats the whole point of having ?real-time? monitoring. Support blamed my WiFi, but everything else in my house runs smoothly. Feels like they?re avoiding fixing the actual issue. Pretty frustrating.
Penelope Patterson
3/5.0
28, Sep 2024
Price doesn?t match quality
The system works, but it feels overpriced for what it offers. The cameras are okay but not amazing, and the app lags too often. If it were cheaper, I?d be fine, but paying this much doesn?t feel worth it. Next time I?ll shop around more carefully.
Christian Hughes
2/5.0
14, Sep 2024
Weak customer support
Called about a sensor problem and the rep sounded lost, just reading off a script. Didn?t feel like they knew how to solve it. I fiddled around and fixed it myself. For what they charge, I expected support that?s actually helpful. Not impressed at all.
Victoria Long
1/5.0
06, Sep 2024
Missed installation window
Waited half a day for the installer and no one came when promised. They showed up hours later without even calling. The system works fine now, but the lack of respect for my time left a sour taste. Wouldn?t recommend for scheduling alone.
Caleb Barnes
2/5.0
27, Aug 2024
App is too slow
The app loads forever and sometimes doesn?t send alerts until way later. I expected better tech for the price I?m paying. Monitoring works okay, but it?s annoying to not trust the app. Honestly makes me question if I should?ve chosen a different provider.
Hannah Jenkins
3/5.0
18, Aug 2024
Could be better
It?s not terrible, but it?s not great either. Works as advertised, but app is laggy, billing is confusing, and support is hit or miss. I?ll stick with it for now but might change later.
Nathan Reed
2/5.0
09, Aug 2024
Install issues
Install guy didn?t seem very experienced. Took forever to figure out the panel and sensors. Left wires kind of messy too. Everything technically works, but doesn?t feel like professional work.
Natalie Morris
1/5.0
29, Jul 2024
Regret signing contract
Locked into a 3-year contract and already regret it. Moving soon and they make it impossible to cancel without big fees. Should?ve gone with a no-contract company. Lesson learned.
Jack Stewart
2/5.0
16, Jul 2024
Slow response time
Tested the alarm and it took longer than expected to get a response. Not a deal breaker, but concerning if it were a real emergency. Equipment works, but I need faster monitoring for peace of mind.
Avery Rogers
3/5.0
08, Jul 2024
Works, but clunky
The system does what it should, but it feels clunky and old. The app interface is confusing, not smooth. Support is okay but not great. I?ll keep it since I signed the contract, but wouldn?t choose it again.
Mason Perez
2/5.0
27, Jun 2024
Not worth the hype
Read a bunch of good reviews, but my experience was different. Setup was clunky, app is slow, and fees aren?t clear. The gear looks fine but I feel let down compared to the promises.
Zoey Cooper
1/5.0
18, Jun 2024
Hard to reach support
Tried calling multiple times, kept getting stuck on hold. Once I did reach someone, they didn?t sound confident. Support is the weakest part of this company for sure. Doesn?t feel reliable if there was a real emergency.
Ryan Campbell
3/5.0
06, Jun 2024
Just average
Honestly nothing special. It?s not terrible but not great either. Works okay, but I think I could have found something cheaper with the same results. Customer service was polite but slow. Overall just meh.
Chloe Rivera
2/5.0
29, May 2024
App is outdated
The app looks like it?s from 2010. Clunky design, slow, sometimes doesn?t send alerts. Surprised a big company can?t make a better mobile experience. Hardware okay, but software feels like it hasn?t been updated in years.
Joshua Mitchell
1/5.0
18, May 2024
Wish I could switch
Locked into a contract now and I hate it. If I knew the cancellation was this strict, I?d never have signed. The equipment?s fine, but being tied down with no flexibility feels unfair.
Madison Hill
2/5.0
03, May 2024
Pushy sales rep
The rep who came to the house kept pushing extras I didn?t ask for. Felt uncomfortable. I signed up but regretted it later. Wish the sales side was more respectful. The system itself works okay.
Anthony Carter
3/5.0
25, Apr 2024
Monitoring is okay
Monitoring works, but sometimes feels delayed. Got a call after 6 minutes for a test alarm. I?d prefer faster. The rep was nice though. Not bad, but doesn?t feel top tier either.
Lily Nelson
2/5.0
12, Apr 2024
Cameras glitch sometimes
Video freezes randomly, and sometimes playback won?t load. Called about it, was told to reset the router, which I did, but issue keeps happening. Makes me wonder what I?m paying for if the tech can?t actually fix the glitch.
Isabella Moore
1/5.0
08, Apr 2024
Feels Like a Scam
From the beginning, Guardian Protection hasn?t lived up to its promises. The sales team made everything sound amazing, but the reality was different. The system is glitchy, the app doesn?t work half the time, and when I reached out for help, the support team barely seemed interested. To make matters worse, they pushed me into a long contract with heavy cancellation fees. Now, I feel completely stuck paying for a service I don?t even trust. I even had a scary moment when the alarm went off and no one from Guardian called to check in. That was the moment I realized how unreliable the system really is. It feels like they care more about locking people into payments than actually protecting homes. I would warn anyone considering this service to think twice before signing anything.
Logan Baker
1/5.0
04, Apr 2024
Too many fees
Thought I understood the cost, but then there?s this fee, that fee, all added after. Feels sneaky. If they just told the real price upfront, maybe I?d feel different. Right now I just feel tricked.
Aria Adams
2/5.0
27, Mar 2024
Tech showed up late
Appointment was set for morning, but they came late afternoon. Didn?t even apologize. The guy was fine, but being late without a heads-up is unprofessional. Left a bad taste even before I got the system up and running.
Matthew Wilson
2/5.0
26, Mar 2024
Not Worth the Contract
I thought Guardian would be a great choice, but now I feel like I signed my life away. The contract is ridiculously long, and getting out of it costs a fortune. The system itself isn?t even that reliable?my motion detector goes off randomly, and sometimes the alarm doesn?t even arm properly. The app glitches constantly, which makes it hard to manage remotely. I don?t understand how a security company can have such unreliable tech. When I called support, I was put on hold forever and then told to just reset the system myself. That?s not the level of service I expected for the money I?m paying. Honestly, it feels like I?m locked into an overpriced, underperforming system that doesn?t give me real security. I wish I had gone with another provider that offered more flexibility and dependable technology.
David Green
3/5.0
16, Mar 2024
Average, not great
Nothing really terrible, but nothing amazing either. Install took longer than they said, app is okay but not smooth, service is average. For the price, I expected more polish. I wouldn?t call it a ripoff, just not impressive.
Sophia Davis
1/5.0
14, Mar 2024
Equipment Feels Cheap
I expected better quality when I signed up with Guardian. Unfortunately, the equipment feels really cheap. The sensors and cameras look like they could break at any moment, and some of mine already stopped working. I contacted support, and instead of helping, they tried to charge me for replacements. That just doesn?t make sense for a company that charges such high fees every month. The app also doesn?t do much?it lags and sometimes just won?t connect at all. It makes me nervous that if something really happened, I wouldn?t be able to rely on it. On top of that, their customer service always seems rushed, like they?re reading from a script and don?t actually care about solving the problem. It?s been such a disappointing experience overall. I wouldn?t recommend them unless they upgrade their technology and service.
Grace Scott
2/5.0
05, Mar 2024
Too complicated
I?m not a techie, and honestly this system is way more complicated than I expected. Too many buttons, too many settings. Wish it was more plug-and-play. It works once set up, but setup was stressful. Wouldn?t recommend to older folks.
Daniel Miller
2/5.0
03, Mar 2024
Overpriced for What You Get
Guardian Protection charges way too much for what they actually provide. The equipment is pretty basic compared to other security companies, yet the monthly fees are higher. I figured I was paying for better service, but that hasn?t been the case. The monitoring response time is slow, and I once had an alarm go off without anyone contacting me for several minutes. That?s unacceptable when you?re paying for peace of mind. Their contracts also make it impossible to leave without huge penalties, which feels like a trap. I wish I had gone with a company that offers more flexibility and better technology. Right now, I feel stuck paying for something that isn?t worth the cost. If you?re thinking about this service, I?d say do your research before committing, because the value just isn?t there.
Samuel Wright
1/5.0
23, Feb 2024
Billing is confusing
My bill keeps changing and no one can explain why. One month it?s higher, next month lower. Called twice, got vague answers. Doesn?t feel transparent. System is okay, but the finance side feels like a mess.
Olivia Brown
1/5.0
21, Feb 2024
Poor Communication and Service
One of the most frustrating things about Guardian Protection is how poor their communication is. I?ve called multiple times for help with billing and service issues, and every time I get different answers from different people. It seems like nobody really knows what?s going on. I had an appointment scheduled for a technician, and they never showed up. When I called to ask why, I was told the appointment wasn?t even in their system. That wasted my entire day waiting around. The actual equipment isn?t much better either?it glitches often and doesn?t always alert me properly. I don?t feel safe relying on it, which defeats the purpose of paying for security. Honestly, I feel like I threw away money on this service, and I?d never recommend it to friends or family. They need major improvements in how they treat customers.
Scarlett King
2/5.0
11, Feb 2024
Poor follow-up
Tech was supposed to call me back to check on a sensor replacement. Never did. I waited a week, then had to call again myself. For the money, I expected better communication. The system itself is fine, but support is weak.
Michael Smith
2/5.0
10, Feb 2024
App and Equipment Don?t Work Well
The app is one of the biggest frustrations I?ve had with Guardian. It constantly crashes or fails to load when I need it most. Sometimes, it won?t arm or disarm the system, which makes the whole service feel pointless. The equipment also isn?t reliable. The door sensors stopped working after only a few months, and customer support told me I?d have to pay for replacements, even though I was still under contract. That didn?t sit right with me. For the price they charge every month, you would think the technology would be solid. Instead, it feels outdated and clunky. I wanted peace of mind, but I just feel more stressed out because I can?t trust it to work properly. Definitely not the experience I expected when I signed up.
Joseph Allen
3/5.0
02, Feb 2024
Works but noisy alarms
The alarm siren is so loud it startled me when testing. Can?t find a way to lower it. I get that it?s for security, but some customization would be nice. Equipment okay otherwise, just feels not user friendly.
Emily Johnson
1/5.0
30, Jan 2024
Cancelation Is a Trap
I?ve never dealt with a company that makes canceling service so difficult. I called to cancel Guardian Protection because I wasn?t satisfied with the service, and they hit me with an early termination fee that was outrageous. It feels like they set up their contracts to trap customers no matter what. The equipment is outdated, the app freezes constantly, and the monitoring team doesn?t respond quickly when needed. I had an incident where the alarm went off, and it took them several minutes to contact me, which defeats the whole point of having a security system. Honestly, I regret ever signing with them. If you?re thinking of joining, be prepared to stay locked in unless you?re willing to pay a ridiculous fee to get out. It feels unfair and left me feeling like I wasted my money.
Ella Young
2/5.0
25, Jan 2024
App crashes a lot
Tried using the mobile app but it crashes every other time. Makes me not even want to open it. Tech said reinstall, did that, still buggy. What?s the point of having cameras if I can?t check them reliably? Needs serious improvement.
James Parker
2/5.0
19, Jan 2024
Too Many False Alarms
When I first signed up with Guardian, I thought it would give me peace of mind, but it?s been the opposite. I keep getting false alarms for no reason at all. Even when there?s nothing wrong, the siren blares in the middle of the night, waking up the whole family. I called their technicians multiple times, and they ?fixed? it, but the problem always comes back. My neighbors are annoyed, and honestly, I?m embarrassed every time it goes off. The worst part is that the police showed up once for a false alarm, and I was warned that repeated incidents could lead to fines. I?m paying a lot of money for a service that creates more stress than safety. Their system just doesn?t seem reliable. If I could get out of the contract without paying so much, I would cancel immediately.
Andrew Hall
1/5.0
14, Jan 2024
Bad communication
Signed up thinking it?d be smooth, but I got three different answers from three different people. Billing team says one thing, support says another. Honestly feels like they don?t talk to each other. Product works, but the company is chaos.
Autumn James
1/5.0
08, Jan 2024
Hidden Fees Everywhere
Guardian Protection sounded good at first, but I was shocked when I realized how many hidden charges they add on. The monthly price they quoted me wasn?t what I actually ended up paying. There were activation fees, service fees, and random costs that didn?t make sense. I called customer service to get clarity, and they gave me vague answers. On top of that, the equipment they provided doesn?t feel very high quality. I had sensors falling off after just a few months. When I asked them to fix it, they wanted to charge me again. The whole experience feels like a money grab instead of real protection. I regret signing up and wish I had read the fine print more carefully before committing. This has been one of the most disappointing service experiences I?ve ever had.
Abigail Lewis
2/5.0
06, Jan 2024
False alarms often
Keeps going off randomly, even when no one?s home and nothing moved. It scares the dog and annoys the neighbors. I?ve called twice, they say it?s ?sensitivity,? but why sell something that doesn?t work right out of the box? Really frustrating.
Christopher Clark
3/5.0
29, Dec 2023
Install was messy
The installer did the job but left bits of plastic and screws on the floor. Had to clean it myself. Not professional. System runs okay, but sloppy work doesn?t inspire confidence. They should pay more attention to detail in people?s homes.
Eric Flores
2/5.0
26, Dec 2023
Frustrated with Customer Support
I?ve had Guardian Protection for over a year, and honestly, I?m not impressed. The installation went fine, but dealing with customer support afterward has been a nightmare. Every time I called with a simple question, I?d be transferred multiple times and sometimes hung up on. It feels like they don?t have enough trained people. The app also lags when I try to arm or disarm remotely, which is really inconvenient. I expected more reliability for the price. Their contract terms are also super restrictive, and when I asked about canceling, they slapped me with a huge fee. Overall, I feel trapped paying for something that doesn?t really give me peace of mind.
Evelyn Robinson
1/5.0
21, Dec 2023
Hard to cancel
Tried to cancel after moving houses, and it?s like pulling teeth. They keep pushing contracts and hidden fees. I wish I had read the fine print better. Feels like they trap you once you sign. Not cool, would not sign again.
Kylie Evans
1/5.0
15, Dec 2023
Worst Security Experience
Out of all the security companies I?ve tried, Guardian has been the worst. Everything from installation to billing to equipment reliability has been a problem. I?ve dealt with false alarms, unhelpful support, and equipment failures, all while paying high monthly fees. Instead of peace of mind, I?ve gotten nothing but stress. I wouldn?t recommend Guardian Protection to anyone based on my experience.
William Martinez
2/5.0
07, Dec 2023
Delayed notifications
Got an alert 10 minutes after motion was detected, which makes it kinda useless. If I need to know, I need it fast. Talked to tech support, they blamed my WiFi but everything else runs fine. Feels like excuses more than fixes.
Trevor Watson
2/5.0
02, Dec 2023
Poor Communication
Guardian?s communication is terrible. They don?t send updates when there?s a service outage, and when I tried to ask about an issue with my monitoring, I was given three different explanations by three different agents. Nobody seemed to know what was really happening. It doesn?t inspire trust when a company can?t even communicate clearly with its customers.
Harper Garcia
3/5.0
29, Nov 2023
Okay but overpriced
System works, but honestly I feel like it?s more expensive than it should be. The gear isn?t top notch compared to other brands. Monitoring is okay, but if I knew this before I probably would?ve picked a cheaper option. Not bad, but not worth the cost.
Piper Peterson
1/5.0
22, Nov 2023
Equipment Stopped Working
Less than a year after installing Guardian?s system, several pieces of equipment stopped working. First, the motion sensor went out, then the keypad started freezing up. When I called, they said I?d need to pay for replacements since the warranty was ?limited.? That?s ridiculous considering how much money I?ve already spent. Equipment should last longer than a few months without breaking. Very disappointing.
Alexander Thompson
2/5.0
17, Nov 2023
Support not helpful
Had a weird sensor issue and called support. The rep just read a script and didn?t really know what to do. Ended up fixing it myself by trial and error. For what I?m paying, I expect better service. Monitoring seems fine but overall disappointing.
Colin Powell
2/5.0
11, Nov 2023
Billing Issues
I?ve had constant billing problems since signing up with Guardian. I was overcharged multiple times, and each time it was a struggle to get the charges reversed. Customer service kept bouncing me around to different departments, and no one seemed able to give me a straight answer. It?s tiring having to keep such a close eye on my bill every month just to avoid being overcharged.
Amelia Martin
1/5.0
06, Nov 2023
Missed appointment
Was told someone would come between 10?12, no one showed until 4. No call either. When the tech finally arrived, he seemed rushed. Equipment works okay, but the lack of communication was really frustrating. First impressions matter, and they kinda blew it.
Madeline Brooks
1/5.0
31, Oct 2023
Long Hold Times
Whenever I try to reach Guardian Protection?s customer service, I end up sitting on hold for at least 30?40 minutes. It?s extremely frustrating, especially when the issue is urgent. On top of that, once you finally get through, the support agents don?t always seem knowledgeable. For what I?m paying every month, I expect better customer service. It?s not worth the stress.
Ethan Harris
2/5.0
28, Oct 2023
App lags too much
The system itself works, but the app is a headache. Takes forever to load, sometimes misses notifications. I?ve had to restart it multiple times. Not the end of the world, but annoying for a service I pay monthly for. Wish they?d fix the tech side more often.
Sean Torres
2/5.0
20, Oct 2023
Not Reliable Enough
Reliability is the most important thing for a security system, and Guardian just doesn?t deliver on that front. The system disconnects randomly, sensors fail to respond, and false alarms happen far too often. Even after multiple service visits, the problems continue. I don?t feel like I can trust it to protect my home when it really matters, which defeats the entire purpose.
Mia White
4/5.0
12, Oct 2023
Pleased with performance
Been with them a month?no alarms when I didn?t ask, and only legit alerts when needed. Support answered a weird notification question quickly. Sensors, panel, live view?all solid. One star off for some app lag, but loving the peace of mind.
Camila Wood
1/5.0
09, Oct 2023
Technician Never Showed
I scheduled an installation with Guardian, took the day off work, and waited for hours, but the technician never showed up. When I called, they told me I?d have to reschedule and wait another week. No apology, no discount, nothing. That kind of lack of accountability is unacceptable. If this is how they treat new customers, I don?t even want to imagine how they treat existing ones.
Jacob Thomas
5/5.0
01, Oct 2023
App is easy & useful
I?m not super tech-savvy, but the app?s design is intuitive and easy to check live vids or alerts. Setup by tech was smooth. Cameras do what they should. Small typos in app text, but nothing major. Great job.
Dylan Bryant
2/5.0
30, Sep 2023
Lack of Transparency
I don?t like how unclear Guardian is about their contracts and pricing. When I signed up, I wasn?t told about all the extra fees or how long I?d be locked into a contract. It feels deceptive. The service itself isn?t completely awful, but it?s definitely not worth the cost, especially with how little they explain upfront. It leaves a bad taste in my mouth as a customer.
Charlotte Anderson
4/5.0
25, Sep 2023
Good experience, minor delay
Install got delayed by weather, but tech communicated well. Everything clicked into place officially next day. App UI is clean, minor lag but manageable. Feels safer now. Happy overall.
Mackenzie Russell
1/5.0
18, Sep 2023
No Peace of Mind
A security system should make you feel safe, but Guardian Protection has done the opposite for me. I?ve had multiple system malfunctions, from doors not registering as locked to sensors constantly disconnecting. Every time I try to get help, I wait on hold forever or get a callback days later. Meanwhile, my house is vulnerable. It?s frustrating to pay for something that doesn?t even do the basic job it?s supposed to.
Benjamin Taylor
5/5.0
16, Sep 2023
No complaints so far
Signed up and install happened quick. Everything synced and working from day one. Cameras crisp, motion alerts timely. Haven?t had an issue yet and hopeful it stays that way. Fingers crossed.
Patrick Simmons
2/5.0
07, Sep 2023
Pushy Sales Tactics
My experience with Guardian started badly because the sales rep was extremely pushy and made me feel pressured into signing a contract I wasn?t fully comfortable with. Later, when I needed support, the service didn?t match the promises I was given. The installation was sloppy, and when I tried to get things fixed, they wanted to charge me additional fees. It feels like they care more about locking in contracts than actually delivering good service.
Isabella Moore
4/5.0
03, Sep 2023
Friendly pros, solid equipment
The crew showed polite, knew their stuff, answered dumb questions with patience. Gear looks durable. Wish they offered a little discount for loyalty though. Overall pretty smooth ride.
Matthew Wilson
5/5.0
27, Aug 2023
Simple and secure
Wanted simple, not cluttered. This is that. Panel?s clean, sensors discreet. App straightforward. Haven?t had any false alarms or bugs yet. Feeling better about home security and that?s saying something.
Zoey Adams
1/5.0
26, Aug 2023
App is a Mess
The Guardian app is practically useless. Half the time it doesn?t connect to the system, and when it does, it?s slow and unresponsive. I rely on remote access because I travel often, and not being able to check in or arm/disarm the system properly is a huge deal. I reported the issue multiple times, but I keep getting generic answers like ?we?re working on updates.? For a modern security company, the app should be a reliable part of the service, but here it?s just a constant source of frustration.
Lucas Martinez
2/5.0
15, Aug 2023
Hidden Fees Everywhere
The pricing structure is very misleading. When I signed up, I thought I was getting a reasonable deal, but then came extra charges for installation, maintenance, and other hidden costs that were never clearly explained. My monthly bill is almost double what I initially expected. The equipment is okay, but not worth the inflated price tag. I would have gone with another provider if I had known about all the hidden fees. It just feels like a bad investment now.
Sophia Davis
4/5.0
14, Aug 2023
Good, with minor quirks
Setup day got pushed by a day, but tech called ahead. Sensors good, app a tad slow. Monitoring seems solid; had one drill to check and it went smoothly. Pretty happy, one less star just for scheduling hiccup.
Daniel Miller
5/5.0
05, Aug 2023
Responsive and reassuring
Totally forgot to disarm before the fortifying test and the alarm went off. They were on it instantly, walked me through resetting. Felt supported, not stuck. System works great and I sleep better now.
Ellie Richardson
1/5.0
03, Aug 2023
System Failure During Storm
During a recent storm, my Guardian system completely failed when I needed it most. The power outage revealed how poorly the backup battery worked, lasting barely two hours. After that, the whole system went dead, leaving my house completely unprotected. When I called support, they had little to offer other than ?wait until the power returns.? For a security system that I pay good money for, I expect much better reliability. I don?t feel comfortable relying on Guardian anymore.
Olivia Brown
4/5.0
29, Jul 2023
Clean install, good vibe
Install guy wore boot covers and was careful not to mess up my carpets?nice touch. Sensors are responsive, battery life seems strong so far. App is OK, not snappy. Excited to see how it holds up.
Kyle Murphy
2/5.0
25, Jul 2023
Hard to Cancel
Trying to cancel my service with Guardian Protection has been a nightmare. They make you jump through endless hoops, and even when I followed their instructions exactly, I still got billed for another month. The contract is very restrictive, and I felt tricked into something I couldn?t easily get out of. The actual system wasn?t terrible, but not worth being locked in with such poor flexibility. Security companies should be more transparent instead of trapping customers with confusing terms and hard-to-reach billing departments.
Michael Smith
5/5.0
18, Jul 2023
Five stars for honesty
Sales rep was genuine, no pressure. Install crew worked neat and clean. When I had a camera glitch, support walked me through reset over the phone. Kinda surprised?they actually helped. Happy I went with them.
Leah Turner
1/5.0
12, Jul 2023
Constant False Alarms
I can?t count how many times the system has gone off randomly when nothing was happening. It?s beyond frustrating to get calls from neighbors or to wake up in the middle of the night because of a false alarm. Customer service tells me it?s due to sensitivity or placement, but I?ve had techs come out multiple times with no real fix. I feel like I wasted money on equipment that just causes more anxiety instead of making me feel safe. Definitely not the experience I was hoping for.
Emily Johnson
4/5.0
04, Jul 2023
Nice overall experience
The setup wasn't perfect?they missed a sensor and came back day later?but kudos, they fixed quick. The app could use small polish but my place feels safer. Would like a bit more follow-up, but happy for now.
Justin Phillips
2/5.0
01, Jul 2023
Overhyped Service
I was drawn in by the marketing promises, but my actual experience hasn?t matched what was advertised. The system is overly complicated to set up and use, and the instructions weren?t clear. On top of that, when something goes wrong, the response time from customer service is frustratingly slow. It doesn?t give me peace of mind, which is the whole reason I got a security system. Instead, it?s just another source of stress. If I could go back, I probably wouldn?t choose Guardian.
James Parker
5/5.0
26, Jun 2023
Tech knows their stuff
Tech explained every screen and sensor step-by-step. I?m low-tech and they made me feel confident setting it up myself. Monitoring kicked in right away. Honestly comfortable for the first time in years. Thanks for being patient.
Paisley Morris
1/5.0
20, Jun 2023
Expensive and Unreliable
Guardian Protection sounded good in the beginning, but after a year with them, I can say the service hasn?t lived up to expectations. My monthly bill feels way too high considering the number of issues I?ve had. The app constantly logs me out, sensors disconnect randomly, and when I try calling support, I wait on hold forever. At one point, the alarm wouldn?t arm at all, and the only solution they gave was to ?restart it and hope it works.? For a security service, that?s unacceptable.
Eliana Lewis
4/5.0
15, Jun 2023
Decent gear, fair price
Price felt fair compared to others. Equipment seems sturdy?not too flashy, but it works. Had minor setup delay, but they caught up quickly. Loving the app?s live feed. Would give five stars if notifications arrived just a bit faster.
Austin James
2/5.0
08, Jun 2023
Not Worth the Hassle
I regret signing up with Guardian Protection. The system itself looks fine, but the functionality has been unreliable. Several times, I?ve had false alarms that triggered for no reason, waking my family in the middle of the night. When I called customer support, they blamed it on ?sensitivity settings,? but adjusting them didn?t fix the problem. To make matters worse, the app is buggy and often won?t connect, leaving me unable to control the system remotely. For the monthly fee I?m paying, I feel like I should at least have something dependable.
Bryce Allen
5/5.0
02, Jun 2023
Impressed with responsiveness
After a false alarm went off accidentally, support called within minutes to check?really appreciated that. The system is intuitive, and the cameras look sharp. Still figuring out all features, but so far, no complaints.
Maya Long
4/5.0
27, May 2023
Helpful customer service
Had questions before buying, and the rep was chill, answered clearly. Install tech arrived early, set everything up fast. Minor app lag, but everything?s been solid since. Definitely better than skimpy DIY kits. One star off but overall pleased.
Aurora Perry
1/5.0
23, May 2023
Poor Installation Experience
The installation process was a nightmare from start to finish. The technician arrived late, seemed rushed, and left wires hanging around without cleaning up properly. When I asked questions about how the system worked, I got vague responses that didn?t make me feel confident at all. Within two weeks, one of the sensors already stopped working, and I had to wait nearly a week for a follow-up appointment. It doesn?t inspire trust when a security company can?t even set up equipment correctly. Very disappointing experience overall.
Levi Baker
5/5.0
19, May 2023
Feeling secure at last
Been meaning to get a security system, and finally did. Setup was smooth, the sensors feel solid, and monitoring gives me peace of mind. Even caught a doorbell alert while I was grocery shopping. Nice to know somethings working when I'm out.
Blake Reed
2/5.0
12, May 2023
Frustrating Customer Support
I wanted to like Guardian Protection, but dealing with their customer support has been nothing but a headache. Every time I call, I get transferred around and rarely get clear answers. The installation went fine, but when an issue came up with my sensors not working, it took several days to even get a technician scheduled. By then, I felt like my system wasn?t reliable. On top of that, the monthly cost is a bit high for the service you get. Honestly, I expected a lot more for the money I?m paying.
Eva White
4/5.0
03, May 2023
Smooth experience
Signed up online, the paperwork was easy enough. The install guy even cracked jokes and got everything running without hassle. Had one glitch with notifications that tech support resolved in a few mins. Not perfect, but pretty good for the price.
Hazel Morgan
5/5.0
01, May 2023
Reliable and Caring Service
Guardian Protection has been one of the better decisions I?ve made for my household. From the start, their team was clear, helpful, and professional. The installation process was easy, and I didn?t feel pressured into extra services I didn?t want. What stands out most is the reliability of the monitoring service. On one occasion, when a sensor was accidentally tripped, they were on the phone with me in seconds to confirm if everything was okay. That gave me so much confidence in the system. I?ve also reached out a couple of times with small questions, and the staff was consistently polite and patient. The app works great and gives me peace of mind when I?m away. Honestly, it?s not just about having alarms or sensors?it?s the reassurance that someone is always there. That?s why I recommend Guardian Protection to friends who want dependable security.
Carson Kelly
5/5.0
28, Apr 2023
Super friendly tech
Technician Juan was awesome?on time, friendly, and walked me through using the system. Now I?m not fumbling with buttons at 3 AM when alarms go off. Feeling way more chill about safety at home. Thanks, Juan!
Cameron Cook
5/5.0
21, Apr 2023
Reassuring and Easy to Use
What I love most about Guardian Protection is how it makes life feel a little safer without being overwhelming. I?m not the most tech-savvy person, but their app and system are surprisingly easy to use. The installation technician was kind, patient, and answered all my small questions. Since then, the system has been running smoothly, with no hiccups. I once set off the alarm by mistake, and the monitoring team was quick to respond but also understanding when I explained. It wasn?t stressful at all. That balance of professionalism and friendliness is something I appreciate. My kids also know how to use the basics, which helps a lot when I?m not home. Overall, Guardian has been a dependable service, and I don?t find myself second-guessing the decision. It feels like one less thing to worry about, and that?s a huge relief in today?s world.
Gianna Thomas
4/5.0
15, Apr 2023
Good value overall
Signed up after some research and so far, it's been pretty easy. The app?s alright?could be faster?but alarms work fine and monitoring seems legit. Had one false alert that support fixed quick. Only knocking off a star because setup took an extra day than expected.
Savannah Ross
5/5.0
09, Apr 2023
Excellent Home Security
Guardian Protection stands out from other companies I?ve dealt with. I had another security system before, but their service felt cold and disconnected. With Guardian, it?s the opposite. Their team seems approachable, and the technology feels advanced without being overly complicated. The monitoring service has already proved itself once when my motion detector triggered, and they called to check in within seconds. That kind of speed shows how seriously they take their job. Installation was smooth, and I never felt pressured into extras I didn?t need, which was refreshing. Their app is reliable, and I use it daily to check cameras when I?m not home. Even after over a year, I haven?t run into any major technical issues. For me, Guardian isn?t just another subscription service?it genuinely feels like an extra layer of protection that blends into everyday life without being disruptive. Highly recommend for peace of mind.
Luke Hall
5/5.0
07, Apr 2023
Solid install?finally
Took a while to schedule, but the installer was chill and explained everything clearly. He stayed late to make sure all sensors worked. A few hiccups, but overall feeling safer now. Would recommend?tho I wish they'd update their app abit faster. Still, pretty happy with the service.
Guardian Protection
Address
174 Thorn Hill Road, 15086, Warrendale, United States
Website
guardianprotection.com
Email
mmoriarity@guardianprotection.com
Telephone
7247413500
