Grove Collaborative
2.81/5.0
Amber Cox
2/5.0
08, Apr 2024
Not reliable enough
I had high hopes for Grove, but the overall experience wasn?t reliable. Between late shipping, missing items, and average-quality products, I felt like I was always following up rather than just enjoying the service. Customer service was nice, but too slow to solve problems. It doesn?t feel like a service I can count on. Just not worth it.
Samuel Ward
1/5.0
05, Apr 2024
Overpriced membership
I really think the membership fee is too high for what you actually get. I expected some premium perks or exclusive deals, but it felt like I was just paying to be able to shop. Add in high product prices and shipping, and it?s not budget-friendly at all. Better options exist without hidden fees and tricks.
Kaitlyn Howard
2/5.0
02, Apr 2024
Packaging waste
Ironically, I ordered from Grove because of their eco-friendly marketing, but my shipment came with a ton of extra packaging. Big box, plastic padding, and unnecessary filler. It made me question their whole sustainability claim. Products themselves are fine, but if the shipping process is wasteful, it defeats the purpose. Kind of disappointing to see.
Tyler Cooper
2/5.0
30, Mar 2024
Auto-ship mistake
I forgot to pause my subscription and Grove shipped out products I didn?t need. It was partly my fault, but I still think the system should have an easier way to stop orders. Once it shipped, there was no way to cancel or return without extra cost. Ended up with stuff I didn?t want. Felt like a trap.
Melissa Kelly
1/5.0
27, Mar 2024
Canceling is a pain
I really don?t like when companies make canceling harder than signing up. Grove gave me hoops to jump through, extra offers, and steps just to stop the membership. It wasted time and energy, which isn?t what I want from a service. Even if the products were okay, this left such a negative impression I won?t return.
Dylan Reed
2/5.0
24, Mar 2024
Limited product variety
Grove looks big on the outside, but once I browsed, I realized the actual product range is limited. They repeat the same brands and options over and over. I was expecting more diversity or exclusive items. It gets boring quickly, and with the membership model, it doesn?t feel worth it for what?s offered. Left me underwhelmed.
Christina Bailey
1/5.0
21, Mar 2024
Not what I expected
I was really hoping Grove would help me replace some of my everyday products with eco-friendly ones, but I was let down. The shampoo and conditioner felt watered down and didn?t leave my hair clean. On top of that, the ?refills? didn?t seem that different from regular plastic bottles. It all felt like clever marketing rather than substance.
Nathan Morgan
2/5.0
18, Mar 2024
Delivery too slow
My package took way longer than expected to arrive, even though I live in a city where shipping is usually fast. It wasn?t delayed by the courier, it just took Grove too long to even ship it out. The tracking barely updated until the last minute. I need reliability if I?m ordering regularly. This didn?t deliver that.
Natalie Cook
2/5.0
15, Mar 2024
Wrong items sent
I received the wrong scent of hand soap and also got an extra product I didn?t even order. It made me wonder how organized their system is. I contacted them, and while they did correct it, the process took time. It was inconvenient since I specifically wanted the product I paid for. Simple mistakes like this shouldn?t happen often.
Zachary Rogers
1/5.0
12, Mar 2024
Too many reminders
Once you?re signed up, Grove sends a crazy amount of reminders about shipments. I felt bombarded with emails and texts about upcoming orders, adjustments, and ?last chance? notices. It felt more like pressure than helpfulness. I get they?re subscription-based, but it got irritating quickly. A good service should feel helpful, not like a constant sales push.
Allison Morris
2/5.0
09, Mar 2024
Prices don?t match quality
The products are okay, but they aren?t as special as advertised. I bought a few cleaning sprays and refills, but honestly, they worked just like cheaper store brands. When you add in shipping and membership fees, it feels overpriced. I can see the appeal if you?re all about eco-packaging, but for me, it wasn?t worth the money.
Kevin Stewart
2/5.0
06, Mar 2024
Customer service slow
I had an issue with a cracked bottle and reached out to support. It took almost a week just to get a reply. By then, I?d already cleaned up the mess and replaced the item myself locally. They did apologize, but the slow communication doesn?t work for something time-sensitive. It made me question their reliability. Not ordering again.
Jennifer Collins
1/5.0
03, Mar 2024
Unexpected charges
I didn?t catch that Grove was a subscription and ended up being charged after a trial ended. I didn?t even want the products yet, but they shipped automatically. Canceling took way too many steps, and getting a refund wasn?t possible. It feels sneaky, like they?re hoping people won?t notice charges. Bad experience that turned me off instantly.
Anthony Parker
2/5.0
29, Feb 2024
Shipping box was damaged
My order arrived in a beat-up box with a leaking bottle inside. It made a mess and smelled up everything else in the package. I reached out and they offered a credit, which is okay, but I would?ve rather received items that weren?t damaged. Packaging and handling need more care if they want repeat customers. Disappointed overall.
Olivia Phillips
2/5.0
26, Feb 2024
Hard to cancel
I wasn?t planning on sticking with Grove for long, and when I tried to cancel my membership, it became a headache. They make it harder than it needs to be, sending multiple prompts to keep me. I get businesses want to retain customers, but it just leaves a sour taste. Honestly, I prefer simple one-time purchase sites.
Jacob Turner
1/5.0
23, Feb 2024
Not worth the hype
Everyone kept talking about Grove, so I gave it a shot. Unfortunately, I found the products pretty underwhelming. My multi-surface spray didn?t clean as well as expected, and I had to use more than usual. Also, I don?t like that it feels like you?re locked into subscription unless you pay extra attention. Way too much hassle for average goods.
Victoria Roberts
2/5.0
20, Feb 2024
Product quality was meh
I tried their hand soap and dish products, but they didn?t really stand out compared to what I buy at the store. The scents were nice, but performance was average at best. On top of that, prices feel a bit inflated when shipping is added. I really wanted to like it, but overall just not impressed enough to stay.
Benjamin Perez
1/5.0
17, Feb 2024
Subscription feels sneaky
Honestly, I didn?t realize I had signed up for a subscription. It wasn?t super clear when I checked out, and suddenly I was being billed monthly for things I didn?t need. I managed to cancel eventually, but the process was more confusing than it should?ve been. Felt like a trick rather than customer-first transparency. Won?t be ordering again.
Samantha Mitchell
2/5.0
14, Feb 2024
Missing items in my order
I ordered several cleaning supplies and a set of refills, but when my package arrived, two items were missing. It?s annoying because I paid for everything in advance. When I reached out, they said replacements would be shipped, but again it took too long. I like the eco idea, but I don?t want to constantly chase after missing stuff.
Justin Campbell
2/5.0
11, Feb 2024
Shipping delays ruined it
I was excited to try Grove after hearing good things, but the shipping delays completely threw me off. My order was supposed to come in a week, but it dragged on for almost three weeks with no clear updates. Customer service was polite, but the answers felt copy-paste. The products are fine, but not worth all the waiting frustration.
Brittany Evans
2/5.0
08, Feb 2024
Hit or miss overall
Some people probably love Grove, but for me, it?s just not worth it. Half the time, things go wrong, whether it?s shipping delays, product leaks, or billing confusion. When it works, it?s fine, but the stress of wondering what will go wrong next makes it not enjoyable to stick with.
Brandon Rivera
1/5.0
05, Feb 2024
Mismanaged account
My account was messed up from the start. They shipped to the wrong address, even though I double-checked it before placing the order. Fixing it was a hassle, and I still never got the original box. The whole experience felt sloppy, and it made me not want to bother again.
Stephanie Hill
2/5.0
02, Feb 2024
Shipping costs too high
Even with the membership, I feel like I?m paying too much in shipping. If the order is under a certain amount, it adds extra fees, which just feels like a trap to get you to buy more. I wanted to save money by ordering here, but it ended up costing more.
Ryan Baker
1/5.0
30, Jan 2024
Quality doesn?t match cost
Grove looks good online, but the actual product quality doesn?t justify the price tag. The dish soap was watery, the cleaner smelled weird, and the sponge broke apart in just a week. For how much I spent, I expected something better. Overall, I don?t think it?s worth continuing the subscription.
Nicole Adams
2/5.0
27, Jan 2024
Auto shipments annoying
I forgot to pause my shipment, and a bunch of stuff I didn?t really need showed up at my door. While that?s partly my fault, the system doesn?t make it easy to manage. It feels like they count on customers forgetting so they can keep charging. It made me feel more frustrated than satisfied.
Matthew Green
1/5.0
24, Jan 2024
Not worth the hype
Everyone online talks about Grove like it?s the best thing ever, but I don?t see it. The products weren?t anything special, shipping took forever, and the prices are high. I feel like I fell for the hype. If you?re curious, maybe try once, but I wouldn?t recommend committing to the subscription at all.
Rachel Scott
2/5.0
21, Jan 2024
Hard to navigate website
The website is not user-friendly. Things kept auto-adding to my cart, and it was difficult to figure out how to manage my shipments. It felt like the system was designed to confuse rather than help. I don?t mind paying for good stuff, but the process of actually ordering it shouldn?t be this frustrating.
Joseph Wright
1/5.0
18, Jan 2024
Misleading deals
The promos on the website look great, but once you check out, you realize you?re locked into more than you planned. The free gift sets aren?t really free because you?re pushed into subscriptions. Felt a bit misleading to me. It?s one of those things where you only realize after the fact, which left me annoyed.
Lauren King
2/5.0
15, Jan 2024
Late refund process
I had to return a damaged item, and it took forever to get my refund. Almost three weeks passed before I saw the money back in my account. The products are okay, but waiting that long for something that wasn?t my fault just made the whole experience negative. They need to improve their refund system.
Andrew Hernandez
2/5.0
12, Jan 2024
Product quality inconsistent
Some of the items I got were fine, but others just didn?t work well. The glass cleaner left streaks, and the hand soap dried my skin. It?s a hit-or-miss situation, which makes it hard to trust the brand. For the price point, I expected more consistency across the board, but unfortunately that wasn?t the case.
Megan Young
1/5.0
09, Jan 2024
Customer service not helpful
I had a billing issue and reached out, but the customer service was pretty dismissive. It took days to even get a reply, and when I did, it wasn?t helpful at all. They kept passing me around instead of solving the problem. I ended up disputing the charge with my bank because nothing was getting resolved.
Joshua Allen
2/5.0
06, Jan 2024
Packaging waste defeated the purpose
I signed up to be more eco-friendly, but the amount of packaging in the box didn?t match the mission. Plastic everywhere and oversized boxes. It felt wasteful, which is exactly what I was trying to avoid. The contradiction between their message and what I got in the mail was disappointing. Not what I expected at all.
Amanda Hall
1/5.0
03, Jan 2024
Couldn?t cancel easily
Canceling Grove was such a pain. I kept getting charged even after I thought I had canceled, and it took multiple emails to get it sorted. The cancellation process feels deliberately complicated. It left me with a bad impression even though the products themselves were okay. The hassle just wasn?t worth it in the end.
Christopher Lewis
2/5.0
31, Dec 2023
Decent but overpriced
I don?t think Grove is bad, but I definitely think it?s overpriced for what you get. The products are decent but not life-changing. A lot of the things I can find in-store for less money. If you?re on a budget, I?d say skip it because it doesn?t really save you money in the long run.
Ashley Clark
1/5.0
28, Dec 2023
Leaky bottles and mess
My first box was a disaster. Two of the bottles had leaked during shipping, leaving everything sticky and gross. Customer service sent replacements, but I had to clean up the mess myself, which was not fun. I get accidents happen, but it didn?t leave a good first impression at all.
Daniel Martinez
2/5.0
25, Dec 2023
Subscription is tricky
Grove automatically added things to my cart, which I didn?t notice until it shipped. The subscription model is confusing and kind of pushy. It feels like you have to pay close attention to avoid being charged for stuff you don?t really need. The products are okay, but the whole system just feels sneaky.
Jessica Wilson
2/5.0
22, Dec 2023
Not as natural as claimed
I signed up hoping for cleaner, more natural products, but after reading the ingredient labels, I was skeptical. A few items felt overhyped and not very different from things I can find at the grocery store. The packaging is nice, but I don?t think the quality matches the price, which makes it tough to justify continuing.
David Thompson
1/5.0
19, Dec 2023
Wrong items twice
I gave Grove two chances, and both times they sent the wrong items. The first time I figured mistakes happen, but when it happened again, it was just annoying. Customer service apologized but didn?t do much beyond a refund. It makes it hard to trust ordering again when accuracy seems to be such a problem.
Emily Carter
2/5.0
16, Dec 2023
Good concept, poor follow-through
Grove?s idea is great, but they struggle to execute. My order arrived with items missing, and when I reached out, the response was slow. They refunded me eventually, but the back and forth wasn?t worth it. I wanted to like the products more, but the overall service left me feeling disappointed and hesitant to reorder.
Michael Anderson
2/5.0
13, Dec 2023
Delays ruined the experience
I tried Grove because I liked the idea of eco-friendly products, but honestly, the delivery delays were too much. My first order arrived almost two weeks late, and by the time it came, I had already bought essentials from the store. The products were fine, but the wait made it frustrating. If shipping was faster, I might consider trying again.
Sarah Johnson
5/5.0
10, Dec 2023
A Service I?ll Keep Using
At first, I wasn?t sure about signing up for another subscription service, but Grove won me over. Their products are genuinely good quality?especially their concentrated cleaners and reusable bottles. It?s easy to skip or edit shipments, which helps me avoid clutter. I once received the wrong item, but their support team responded fast and sent the right one in just a few days. The refill concept saves space, reduces waste, and feels more sustainable. Even the packaging is recyclable most of the time. I?ve recommended Grove to family, and they?ve had similar positive experiences. It feels like a service designed to actually make life easier.
James Miller
5/5.0
07, Dec 2023
Consistent Quality
Grove has been my go-to for eco-friendly supplies for nearly two years now. Their glass cleaner concentrate and dish soaps are my household staples. I?ve saved money compared to buying single-use products, and it feels good knowing I?m reducing waste. Deliveries are consistent and come with helpful reminders so I can adjust what I need. I did have an issue with a delayed order once, but their support handled it quickly. I?ve also gifted some of their starter kits to friends, and they loved them too. The convenience and quality make this subscription worth keeping.
Lucas Bennett
4/5.0
04, Dec 2023
Great Products, Some Packaging Issues
I enjoy using Grove for everyday household items like soap, cleaners, and personal care. Their own brand products are affordable and work just as well as name brands. The auto-ship option makes life easier, though sometimes I forget to adjust my cart and end up with extras. Packaging is usually fine, though I?ve had one or two leaks over the past year. Still, their customer service has always been quick to respond, which makes a difference. I feel good about supporting a company that focuses on sustainability while still offering variety and convenience. Definitely one of the better services I?ve stuck with.
Grace Wilson
5/5.0
01, Dec 2023
Smooth Ordering Every Time
I?ve tried a few subscription services before, but Grove has been the most reliable. The ordering process is simple, and I get reminders before items ship so I can edit my cart. Their natural cleaning products are honestly some of the best I?ve used?especially their multi-purpose sprays. Shipping is usually fast, and everything arrives well-packed. I once got a cracked soap pump, but they sent a replacement right away without any hassle. I also like the fact that they push for sustainability, offering concentrates and reusable containers. Overall, it feels like a service that makes eco-friendly living convenient.
Omar Ali
5/5.0
28, Nov 2023
Eco-Friendly and Reliable
I?ve been with Grove for about a year and honestly, it?s been a great experience. I started because I wanted to cut down on plastic waste, and their refill system really makes that possible. The deliveries are consistent, and I?ve had very few issues with timing. Once I had a slightly delayed order, but customer service fixed it quickly. I like that they carry trusted brands along with their own products, which feel thoughtfully made. My favorites are their cleaning sprays and reusable glass bottles. It feels good knowing I?m making small sustainable choices without sacrificing quality.
Chloe Martin
5/5.0
25, Nov 2023
Happy long-time customer
I?ve been a customer for over two years, and Grove hasn?t disappointed. I?ve built a routine around their deliveries, and it really helps keep things simple. Their cleaning products are my favorite?effective and safe to use around kids. The customer service has always been friendly and responsive. For me, Grove has been a dependable and useful service I?d recommend.
Ritesh Malhotra
4/5.0
22, Nov 2023
Smooth experience overall
Grove has been pretty smooth for me so far. I?ve been able to get all the basics without much hassle. I like the reminders before each shipment so I can adjust what I need. Once or twice, shipping took longer than I expected, but nothing too bad. The products themselves are high quality, and I?ll continue ordering from them.
Emma Collins
5/5.0
19, Nov 2023
Quality eco-friendly products
I appreciate that Grove makes eco-friendly products accessible and convenient. The items I?ve bought, from laundry detergent to multi-purpose cleaners, have worked just as well as big-name brands, if not better. The bottles are refillable, which helps reduce waste. I also like the way they package shipments, with less plastic. I feel like I?m making a small difference by shopping here.
Daniel Perez
4/5.0
16, Nov 2023
Good selection of products
I like browsing Grove because they have a nice selection of household and personal care products. It?s a mix of familiar brands and new ones that I?ve discovered through them. Prices are reasonable, and shipping is usually quick. Sometimes an item is out of stock, but that happens with most online stores. Overall, I?d say it?s a very good service.
Aaliyah Khan
5/5.0
13, Nov 2023
Reliable and trustworthy
Grove has been reliable since the first order I placed. The site is easy to navigate, and checkout is straightforward. Deliveries come on time, and I?ve had very few issues. On the rare occasion there was a mistake, customer service fixed it quickly. I feel like I can depend on them, which is exactly what I want in a subscription service.
Ethan Wright
5/5.0
10, Nov 2023
Makes shopping easier
Grove has simplified how I shop for essentials. I love that I can plan deliveries around my needs. The products themselves are great quality, and I really enjoy their hand soaps and cleaning sprays. They smell fresh but not overpowering. It feels good to use eco-friendly products that are also effective. Grove makes it easy to stay stocked up without stress.
Sophia Gupta
4/5.0
07, Nov 2023
Helpful subscription service
The subscription model has worked out well for my household. I don?t run out of basics like dish soap, laundry detergent, or sponges. The only thing is that sometimes I end up with extra items if I forget to update my cart. But in terms of quality, shipping, and customer service, I?ve had a consistently positive experience.
Jason Lee
5/5.0
04, Nov 2023
Eco-friendly and practical
I switched to Grove because I wanted more eco-friendly cleaning and personal care products. The transition has been smooth, and I?ve actually discovered new favorites. The packaging is usually plastic-free, which is a big plus for me. The shipping is quick, and customer service has been helpful the couple of times I reached out. Overall, I feel good supporting this company.
Natalie Cook
4/5.0
01, Nov 2023
Convenient shopping experience
Grove has made it easier for me to get everyday household essentials delivered straight to my door. I like the range of items they carry and the fact that I can set up recurring shipments. Sometimes I forget to adjust my cart, but that?s on me. The quality is reliable, and I trust the brands they sell.
Mohit Sharma
5/5.0
29, Oct 2023
Great products, reliable service
I?ve been using Grove for about a year now, and I?m really happy with the overall experience. The products are good quality, especially the household cleaners and hand soaps. Everything usually arrives on time and packed well. I like that they offer eco-friendly brands that are sometimes hard to find locally. The prices are decent too, not the cheapest, but fair for the quality.
Rachel Adams
3/5.0
26, Oct 2023
Good idea, poor execution
I like the concept of eco-friendly home products, but the delivery system and subscription setup just weren?t smooth for me. A few good items, but overall the hassle outweighed the convenience. Probably not something I?ll stick with long term.
Nikhil Verma
2/5.0
23, Oct 2023
Annoying auto-ship
I forgot to pause my subscription and ended up with an order I didn?t need. The reminders weren?t very clear, and I didn?t see a cancel option until too late. Products were fine but I felt trapped by the setup.
Hailey Johnson
3/5.0
20, Oct 2023
Average products
Tried Grove for a couple of months and honestly the products were just average. Nothing wrong, but nothing amazing either. For the price and the hype, I expected more. I?ll probably stick to what I can grab at the grocery store.
Arnav Reddy
2/5.0
17, Oct 2023
Box was damaged
My order showed up with a crushed box and dented bottles. Nothing leaked but it looked sloppy. Hard to tell if it was the courier or Grove, but either way it didn?t make me feel like I was getting a premium service.
Brooke Harris
3/5.0
14, Oct 2023
Website not smooth
The site was slow when I tried to add items and check out. Took a couple tries to get my order through. For a company that relies on online sales, that?s frustrating. The products were okay once they arrived, but the ordering process should be better.
Karan Joshi
2/5.0
11, Oct 2023
Strong smells
I wanted gentle, natural scents, but the cleaners I got were overpowering. It made my kitchen smell more like perfume than clean. Not terrible, but definitely not what I expected. I ended up going back to my old brand because it felt more subtle.
Hley Morgan
3/5.0
08, Oct 2023
Inconsistent shipping
One order came super fast, the next one took nearly two weeks. I don?t know why it?s so inconsistent. I like the idea of subscription delivery, but if I can?t rely on it for basics, it kind of defeats the point.
Liam Thompson
2/5.0
05, Oct 2023
Overhyped eco claims
Honestly, the products didn?t feel that different from regular cleaners I buy at the store. The eco marketing is nice, but I didn?t see much difference in actual use. Paying extra just for branding doesn?t feel worth it. I probably won?t keep ordering.
Isabella Moore
3/5.0
02, Oct 2023
Customer service too slow
I had a billing issue and emailed customer support. It took almost four days to hear back, which is too long for something money related. They fixed it eventually, but the delay made the whole experience stressful. Not bad products, but the service really needs work.
Rohan Gupta
2/5.0
29, Sep 2023
Messy shipment
My package arrived with one of the bottles leaking inside the box. It smelled good, but it was a hassle to clean everything up. Support sent a replacement, but it took a while. First impression wasn?t great and kind of put me off from ordering again.
Sophia James
3/5.0
26, Sep 2023
Pricey for basics
Grove has some nice ideas, but honestly the prices are high compared to regular stores. Even with subscription convenience, it doesn?t feel worth paying extra for the same type of soap or sponges I can buy down the street. Probably won?t stick with it long term.
David Lopez
2/5.0
23, Sep 2023
Disappointed with free gift
I signed up partly because of the free gift offer, but it turned out to be something cheap that I didn?t really need. Felt like a bait-and-switch. The cleaner I ordered was fine, but that whole experience left me unimpressed.
Grace Miller
3/5.0
20, Sep 2023
Hit and miss quality
Some of the items worked well, like the dish soap, but others didn?t. The glass cleaner left streaks and the laundry sheets felt weak. It?s frustrating when you don?t know what?s going to work and what won?t. Makes me hesitant to keep trying new items.
Ajay Kulkarni
2/5.0
17, Sep 2023
Hard to cancel
I tried canceling my subscription and it took several steps with lots of ?are you sure? screens. Felt like they were trying to make it difficult. Products were fine, but the cancelation process left a bad impression and made me less likely to recommend them.
Naomi Green
3/5.0
14, Sep 2023
Not as natural as claimed
Some of the products have really strong scents that don?t smell natural at all. I expected fresh and light, but they came across kind of artificial. They still clean okay, but the marketing made me think it would be more ?pure.? A bit disappointing overall.
Oliver Scott
2/5.0
11, Sep 2023
Pushy VIP perks
I kept getting pop-ups and emails pushing the VIP membership. Felt like they were trying too hard to upsell me. I just wanted to buy a few cleaning items without the pressure. Products weren?t bad, but the overall vibe turned me off.
Jaya Menon
3/5.0
08, Sep 2023
Delivery not reliable
My order was delayed and I didn?t get a clear update until after I emailed them. The products were fine once they got here, but the wait was annoying. For essentials like dish soap, I?d rather just grab something locally than wait around.
Ben Wallace
2/5.0
05, Sep 2023
Too much packaging
I was hoping for eco-friendly packaging, but my box came stuffed with paper and bubble wrap. Felt kind of hypocritical for a green company. The soaps smelled good, but the presentation didn?t match the eco promise. Not sure I?ll keep ordering if it stays like this.
Chloe Edwards
3/5.0
02, Sep 2023
Subscription confusion
I thought I was just placing a one-time order but somehow got signed up for a subscription. Took me a while to figure out how to pause it. Customer service eventually helped, but it felt like more hassle than I wanted for simple household stuff.
Rahul Nair
2/5.0
30, Aug 2023
Didn?t meet my expectations
The products looked nice online, but when they arrived, they didn?t clean as well as I hoped. The multipurpose spray left streaks on glass. Shipping took longer than expected too. Not the worst, but I don?t feel like it?s worth the extra cost compared to store brands.
Sophie Turner
3/5.0
27, Aug 2023
Inconsistent shipping
One box came fast, another took forever. Not sure why it?s so random. It?s hard to rely on it when essentials like dish soap might show up late. Makes me hesitate to stick with them.
Marcus Brown
2/5.0
24, Aug 2023
Not as eco as expected
Plastic pumps, lots of extra wrapping, and a giant box for small items. Doesn?t really feel as green as the ads say. The actual soap was fine, but overall didn?t match the image I had.
Leah Kim
3/5.0
21, Aug 2023
Decent but pricey
Grove works okay, but it?s just too expensive compared to local options. I like the eco feel, but for basics like sponges and soap, it adds up fast. I probably won?t keep it going.
Chris Johnson
2/5.0
18, Aug 2023
Wrong item sent
I ordered dish soap but received two surface sprays instead. Customer service fixed it but it took over a week. Not terrible, but not smooth either. I?d be nervous to order again.
Anjali Verma
3/5.0
15, Aug 2023
Delivery fee surprise
Got charged an extra fee I didn?t expect. Support explained it was because of my order size, but it wasn?t clear at checkout. Felt like a surprise cost. Products were alright, but transparency should be better.
Ethan Ross
2/5.0
12, Aug 2023
Cancelation a pain
Tried to cancel my account and it took way too many steps. Kept getting ?are you sure?? pages. It made me feel trapped. The products were okay, but the cancel process left a bad taste.
Megan Carter
3/5.0
09, Aug 2023
Laundry sheets didn?t work
Tried the laundry sheets and they barely cleaned my clothes. I had to add extra detergent. Dish soap was fine, but I can?t justify paying more when basics don?t hold up. Mixed bag overall.
Harish Patel
2/5.0
06, Aug 2023
Too many subscription nudges
Every time I log in, Grove tries to upsell me something. It feels like pressure. I just want to shop casually, not be pushed into plans. Products were fine but the vibe felt too sales-y for me.
Julia White
3/5.0
03, Aug 2023
Delivery box damaged
When my order showed up, the box was half crushed. Luckily nothing leaked, but it looked bad. Not sure if it was Grove or the courier, but still, first impressions matter. Products were okay though.
Omar Khan
2/5.0
31, Jul 2023
Overhyped eco claims
Products are fine, but honestly they don?t feel that different from regular brands. The ?green? marketing is a little overblown in my opinion. I wanted to feel like I was making a difference, but it just felt like paying extra.
Emily Foster
3/5.0
28, Jul 2023
Website clunky on mobile
Browsing Grove on my phone was awkward?menus lagged, and the checkout button froze once. I managed to order, but the process didn?t feel smooth. For a subscription service, the tech side should be way better.
Mateo Alvarez
2/5.0
25, Jul 2023
Didn?t like the scents
The cleaners I got had overpowering smells. I wanted fresh, natural, but they came across as artificial. Not terrible, just not my taste. With so many options out there, I?d probably stick to something simpler.
Sarah O?Neill
3/5.0
22, Jul 2023
Customer service polite but slow
I like that support was friendly, but waiting four days for a reply about a billing mistake isn?t acceptable. They fixed it, but the delay made it stressful. If they speed up support, I?d maybe try again.
Vivek Sharma
2/5.0
19, Jul 2023
Unclear subscription terms
I didn?t realize things were set to auto-ship so quickly. Suddenly had a charge I wasn?t expecting. Felt like fine print caught me. Not a fan of that approach, even if the products were fine. Feels sneaky.
Hannah Lewis
3/5.0
16, Jul 2023
Hit or miss quality
Some things I liked, like the dish soap, but the laundry sheets barely worked. I had to rewash clothes. Makes it hard to trust the whole lineup. It?s a gamble, which isn?t great when you?re paying for convenience.
Arjun Mehta
2/5.0
13, Jul 2023
Overpackaged box
Expected sustainable packaging, but my order came in a big box for just a few items. Lots of extra cardboard. Felt wasteful. Made me question if the brand?s eco-claims are real. Won?t likely order again unless this changes.
Lauren Brooks
3/5.0
10, Jul 2023
Average, not amazing
Honestly, the products were just okay. The cleaner worked, but no better than the grocery store stuff I usually buy. The hype made me expect something different. For the price and shipping wait, I probably wouldn?t reorder.
Ryan O?Connor
2/5.0
07, Jul 2023
Hard to cancel VIP
I accidentally signed up for VIP and canceling it was way harder than it should be. I had to email twice and wait for confirmation. Left me with a sour feeling, even though I liked the hand soap itself.
Kavita Shah
3/5.0
04, Jul 2023
Shipping delays too often
It?s not just one order?two out of three times my delivery came later than promised. I don?t mind a short wait, but when it happens often it feels unreliable. Products are fine but timing matters when it?s home supplies.
Omar Johnson
2/5.0
01, Jul 2023
App kept glitching
Tried to manage my account on the app but it froze multiple times and logged me out. I had to switch to the website to finish things. Frustrating when I just wanted to skip a month. Needs better tech, honestly.
Meera Patel
3/5.0
28, Jun 2023
Not budget-friendly
Grove?s concept is cool, but the prices creep up quickly compared to buying basics at the store. The eco angle is nice, but my wallet felt the difference. If you?re on a budget, this might not be the best option.
Jack Evans
2/5.0
25, Jun 2023
Free gift feels like bait
Signed up because of the free gift deal, but the ?gift? was something cheap and not very useful. Felt like a trick to get me locked into the subscription. Didn?t feel great about it, so I won?t continue.
Ananya Singh
3/5.0
22, Jun 2023
Customer support too slow
I had a billing issue and sent an email. Didn?t hear back for three days. By the time they replied, I?d already canceled my account. Stuff looked nice, but poor response time made me feel like a number. Not really the vibe I wanted.
Miguel Torres
2/5.0
19, Jun 2023
Quality not consistent
First order was great, second one not so much. The surface cleaner smelled weird and left streaks. Same product, different results. Makes me wonder if quality control is an issue. Not terrible, but for the price I expected more reliable performance.
Zara Ahmed
3/5.0
16, Jun 2023
VIP pushy vibes
Felt like every time I checked out, Grove wanted me to join VIP. I just wanted to buy cleaner, not a subscription club. The upsell made the whole shopping process annoying. The products themselves were fine, but the constant nudge left me cold.
Kevin Liu
2/5.0
13, Jun 2023
Broken spray bottle
My first box arrived with a cracked spray bottle and liquid all over the bottom. The smell was nice but I had to clean up the mess. Customer service offered a replacement, but it took days. Not the start I hoped for.
Sunita Rao
3/5.0
10, Jun 2023
Confusing subscription setup
I kept getting charged even though I thought I paused my subscription. The settings are not super clear. Had to email support, who were polite but slow. I ended up canceling because it felt like too much work just to keep track.
Leo Martinez
2/5.0
07, Jun 2023
Packaging mess
I was expecting eco-friendly, but my box came with way too much packing paper stuffed inside. Felt wasteful, which is ironic for a ?green? service. The hand soap was good, but the presentation ruined it for me. Not sure if I?ll try again.
Priya Nair
3/5.0
04, Jun 2023
Delivery too slow
My order took almost two weeks to arrive and no updates in between. Support said it was a ?carrier issue,? but it still left me annoyed. Products are fine, but waiting that long for soap doesn?t feel right. Wouldn?t rely on them for essentials.
Tom Whitaker
2/5.0
01, Jun 2023
Too many emails
I like the idea of Grove but the constant reminder emails drove me nuts. Felt like I had to manage the subscription more than I wanted. Products are okay, but not worth the stress of juggling notifications every few days. Just wish communication was calmer.
Neha Desai
4/5.0
28, May 2023
Clean, thoughtful, nearly seamless
The cleaning supplies are natural and smell clean, packaging is eco-smart, shipping felt thoughtful. UI on desktop is smooth, but mobile needs work. Customer service was welcoming and helpful though. Overall, definitely returning vibes.
Daniel Brooks
5/5.0
25, May 2023
Eco-friendly and easy
Grove is low-effort planet-friendly shopping. Packaging is minimal, products are solid, and I paused subscription easily when away. Wishlist feature could be slicker?they reload each time. But still, happy with the chill and conscious vibe.
Aisha Khan
4/5.0
22, May 2023
Positive vibes, slight delay
The products are legit?decent scent, natural feel. Delivery came a day later than expected, but their email explained the holdup. I appreciated the honest note. Subscriptions and UI are clean. Just minor courier lag. Otherwise very smooth.
Carlos Ramirez
5/5.0
19, May 2023
Good earth, good scents
Grove?s dish soap and cleaner smell amazing but clean?not perfumey. Packaging minimal, easy to recycle. Subscription was optional, not forced. One of the URLs in the FAQ was broken, lol, but still love the overall experience.
Emily Chen
5/5.0
16, May 2023
Nice balance of convenience
Getting eco products that actually clean is a minor miracle. Love that I can skip shipment weeks. VIP perks felt generous but not pushy. Only tiny thing: the confirmation email had a small typo, and I laughed. Still, top-tier casual shopping feel.
Raj Singh
4/5.0
13, May 2023
Almost perfect?just one ask
Love the vibe?plant-based, simple packaging, easy scheduling. Free product picks were fun. Only thing: they don?t let me select my delivery window. No big deal for me, but would be kinda sweet feature. Otherwise, very happy customer.
Mia Patel
5/5.0
10, May 2023
Clean, but not slick
Detergent and hand soap smell fresh and the aluminum bottles feel premium. Subscription is flexible?I love that. The site fonts looked glitchy on mobile though. But it?s a small visual thing; everything else felt legit smooth and chill.
Adrian Fletcher
4/5.0
07, May 2023
Good flow, a little slow
Browsing was smooth, checkout was simple, and eco credentials feel real. Admin stuff like pausing or adding items took a couple clicks too many. But support helped fast when I messed up an order. Good clean service, with maybe a little polish needed.
Ellie Doyle
5/5.0
04, May 2023
Pleasantly surprised
Kinda expected meh, but groove.co turned out friendly and easy. Detergent cleans well, smells fresh, subscriptions are opt-in, and shipping arrived carbon-neutral with bonus freebies. One small typo in the packing slip made me laugh. Genuine experience.
Lincoln Lowe
5/5.0
01, May 2023
Chill green shopping
I'm no eco-warrior but this still feels good?good ingredients, recycled packaging, no guilt. I paused my subs with a click. The first free gift was actually useful, not garbage. Tiny typo on confirmation email made me giggle, but product is legit good.
Savannah McCoy
4/5.0
28, Apr 2023
Solid with small quirks
My Grove order of dish soap and laundry sheets was packaged neatly and scent is subtle?not overpowering. Subscription reminders felt gentle, not spammy. Just wish email support wasn?t so slow sometimes?took nearly 24 hrs. Still, pleased overall.
Chase Rhodes
5/5.0
25, Apr 2023
Love the eco vibe
Grove makes me feel like I?m doing a little bit for the planet without changing my whole routine. Order tracking was clear, delivery was reliable, and I liked that shipping is carbon neutral. Only gripe: the app occasionally freezes?but website works fine.
Sarah Beck
4/5.0
22, Apr 2023
Almost just right
Great idea?cleaners that actually smell good, packaging is minimalist, and the subscription is flexible. I felt a bit nudged into VIP, but the rep said I could skip it easily. Only minus: the site loaded slowly on mobile. Otherwise, really pleased.
Cameron Boone
5/5.0
19, Apr 2023
No-stress cleaning haul
First order with free samples was a nice surprise?loved choosing the scents. Recycling stuff is better and I like that VIP is optional. The dashboard could be faster, but it?s no biggie. Totally chill shopping that makes me feel good without being mushy.
Nevaeh Marsh
4/5.0
16, Apr 2023
Good vibes, minor glitch
My order showed up right, smelled great, and packaging felt lightweight but sturdy. Got a little tripped up when trying to pause a charge?sub-menu was hidden. Dropped support a note and got a polite fast reply. Still, nice overall experience?would recommend to friends.
Tyler Wolfe
5/5.0
13, Apr 2023
Eco wins without drama
Love that Grove feels thoughtful?plant-based cleaners that don?t smell like chemicals and deliveries offset for carbon. Delivery was chill and simple. A small wisp of confusion around VIP perks, but overall felt like I was supporting something positive casually?without feeling judged.
Aurora Chambers
4/5.0
10, Apr 2023
Clean products, easy unless?
Stuff smells clean, packaging is neat, and delivery came quicker than I thought. Slight hiccup trying to cancel an auto-ship?but once I reached out, rep helped right away. Wish cancelling was more obvious. But product-wise, definitely worth the hazel-light premium feel.
Easton Hale
5/5.0
07, Apr 2023
Super chill service
Honestly didn?t expect much, but I?m pleasantly surprised. They carbon-offset shipping, the caddy I got as a freebie is actually useful (and cute), and I didn?t feel pushed into the VIP stuff. A few typos on the app but nothing that ruined the vibe?good stuff overall.
Julia Benson
4/5.0
04, Apr 2023
Mostly smooth experience
Products arrived well-packaged and the plastic-free bottles are a nice touch. I hit an issue with my subscription auto-ship once, but customer service sorted it out next day. Only shrug: the app can be a bit slow. Overall, still happy with how low-key and convenient it is.
Nolan Fleming
5/5.0
02, Apr 2023
Fresh and fuss-free
I?ve been using Grove for a few months now and I?m impressed?my hand soaps smell great and last ages. Subscribing was oddly easy to pause when I needed. I like how it feels thoughtful and eco-friendly, without being preachy. Solid experience?just wish their free gift options felt a bit more personal.
Grove Collaborative
Address
San Francisco, United States
Website
grove.co
Email
community@grove.co
Telephone
