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Gotvape

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177 reviews found
img 2/5.0 06, May 2025

Misleading Pricing Information

The price listed on the website seemed like a good bargain, but other secret charges were discovered at checkout. Additional handling and shipping fees increased the final cost significantly more than anticipated. Price transparency would enable customers to make better-informed choices. The product itself was okay, but the deceptive pricing made a bad impression.

img 1/5.0 25, Apr 2025

Poor Battery Performance

Battery lasts much less than claimed. Still drains too fast even after going through all guidelines. Not worth the cost.

img 3/5.0 08, Apr 2025

Could Be Better

The vaporizer works well, but the build quality isn't great. It does work, but I wish it was sturdier for how much money I paid.

img 2/5.0 31, Mar 2025

Warranty Process Lacks Clarity

The terms of the warranty were not explicitly provided on the site, so it was hard to determine what was included. Trying to get a replacement for a faulty device took a long time and was not clear. The customer service took its time answering, which was frustrating. Greater clarity in the warranty policy would be helpful.

img 4/5.0 28, Mar 2025

Good Selection, Slightly Pricey

GotVape carries a wonderful assortment of products, but some are slightly overpriced. The vaporizer that I bought is good quality, so perhaps the price is understandable.

img 1/5.0 13, Mar 2025

Difficult to Get Help with Issues

When there was a problem with the vaporizer, it was difficult to get to customer service. Answers were delayed, and representatives were not ready to offer proper help. Rather than giving solutions, they sent around vague troubleshooting procedures. A more trained support staff would ensure that the process is less aggravating.

img 2/5.0 08, Mar 2025

Issues with Customer Service Response

Getting assistance from customer service was smoother than anticipated. When a faulty product was received, several emails were sent with no prompt response. Once a response was obtained, the proposed solution was unsatisfying. The unification and sense of urgency with which the problem should be solved were lacking, making it frustrating. A quicker response team would be a huge difference.

img 1/5.0 26, Feb 2025

Battery Issues Right Away

The vaporizer purchased had battery problems straight out of the box. It would not retain a charge for longer than a few minutes even though it was marketed with long battery life. Reaching customer service led to troubleshooting instructions that did not resolve the issue. Receiving a replacement was a tiresome ordeal. Having a better product testing system in place before shipping would avoid these issues.

img 5/5.0 19, Feb 2025

Reliable and Professional

GotVape offered a professional and smooth buying experience. My vaporizer was shipped out very quickly and came in excellent shape. It functions wonderfully, and I love that they included very detailed instructions. Customer service called to make sure I was satisfied, which was a lovely gesture. Certainly a trustworthy company!

img 5/5.0 16, Feb 2025

Simple and Smooth Checkout

The checkout process was seamless with different payment methods to choose from. Order confirmation emails contained detailed tracking information that was easy to track the progress of the order. The product was delivered on schedule, nicely wrapped, and did what it was supposed to do. Hassle-free experience with meticulous attention to detail.

img 3/5.0 09, Feb 2025

Functional but Overpriced

The vaporizer is good, but I was able to find similar products elsewhere for less money. It's a nice product, but I wouldn't call it the best value.

img 1/5.0 03, Feb 2025

No Refund for Defective Product

A faulty vaporizer was received, but customer service would not grant a refund and said that only exchanges were available. The exchange procedure was time-consuming and inconvenient. A more lenient refund policy would make the customers feel more secure in their purchase.

img 1/5.0 29, Jan 2025

Wrong Item Sent, Difficult Exchange

The wrong model was shipped instead of what was originally ordered. Getting the right product was frustrating, with customer service taking several steps prior to exchanging the correct one. The exchange took way too long. An improved quality inspection procedure prior to shipping orders would avoid errors such as this.

img 5/5.0 25, Jan 2025

Fast Shipping and Well-Packaged

It was an easy experience ordering from GotVape. The checkout was easy, and my order shipped out quickly. The shipping was secure, and the vaporizer arrived intact. The unit is well-made, performs as described, and was a breeze to install. The instructions included were easy to follow, and the entire experience was hassle-free. Would definitely order again.

img 5/5.0 18, Jan 2025

Excellent Product and Service

GotVape provided just what I needed?a good vaporizer with quick shipping and great support. Could not be more pleased with my purchase!

img 5/5.0 14, Jan 2025

Best Online Vape Shop

I have visited many vape shops, but GotVape is the best among them. The variety of products offered is excellent with leading brands and the newest models. I received my order in a timely manner, and the vaporizer works beautifully. It's simple to use, heats up quickly, and yields excellent vapor quality. The company also checks up to confirm customer satisfaction, which I like. Excellent overall experience!

img 1/5.0 10, Jan 2025

Website Glitches During Checkout

Trying to place the order was infuriating because of website glitches. Products vanished from the cart, and checkout crashed repeatedly. When finally able to place the order, no confirmation email was received, necessitating follow-up with customer service. A more reliable and stable website would make the shopping experience so much better.

img 1/5.0 02, Jan 2025

Wrong Item Sent

Ordered one model but got a totally different one. Customer service was sluggish in responding, and the exchange process was extremely frustrating.

img 5/5.0 28, Dec 2024

Outstanding Quality and Service

My vaporizer from GotVape performs flawlessly. It's top-notch quality, well built, and offers a great vaping experience. Shipping was quicker than anticipated, and customer service was courteous when I had questions. I am very happy with my purchase and will shop at GotVape again in the future.

img 5/5.0 23, Dec 2024

Trustworthy Online Retailer

Shopping with Got Vape has been a reliable experience. The product descriptions are correct, and ordering was effortless. The products arrived in pristine condition and on schedule. Customer service is attentive and helpful. It's wonderful to shop with confidence, knowing that the products are dependable and the company cares about its customers.

img 5/5.0 21, Dec 2024

Reliable and Trustworthy Store

I've shopped at GotVape several times and every time has been a positive one. The products are quality, and the shipping is quick. They have good customer service that responds quickly, and I like having a lot of options to choose from. Each transaction has gone smoothly, and I will shop there again. Highly recommend!

img 2/5.0 18, Dec 2024

Lack of Updates on Out-of-Stock Items

An order was placed, and payment was made, only to get an email a few days later that it was out of stock. The site did not have a limited quantity message during purchase. The refund process was longer than anticipated, and it required several follow-ups. An improved stock management system would stop customers from purchasing out-of-stock items.

img 2/5.0 13, Dec 2024

Disappointed with Delays

I had great expectations, but the delayed shipping and absence of communication made this frustrating. The actual product is good, though, but waiting so long was unnecessary.

img 2/5.0 03, Dec 2024

Poor Packaging

The package came in a broken box, and the vaporizer had small scratches. Improved packaging must be used to ensure products reach customers in good condition.

img 5/5.0 30, Nov 2024

Quality Packaging and Delivery

The packaging of Got Vape products is impeccable. All was well-secured, and none was damaged on transit. They were delivered right on time, and the products performed as stipulated. That attention to detail in packaging proves the company is serious about offering quality service. A very pleasing experience from purchasing to receiving the products.

img 2/5.0 25, Nov 2024

Misleading Shipping Estimates

The product itself is wonderful, but the delivery time took a lot longer than they said. If they get their delivery speed up, it would be an entirely different experience.

img 4/5.0 20, Nov 2024

Fast and Reliable Shipping

Purchased a vaporizer from Got Vape and was surprised at how quickly it arrived. The delivery was safe in packaging, so the product reached me intact. The product operates perfectly, and the service as a whole was great. A small recommendation would be to have more detailed instruction manuals, but otherwise, a great experience.

img 2/5.0 18, Nov 2024

Accessories Were Missing from Order

The vaporizer was received, but it was missing some accessories that were to be included. It took too long to reach out to customer service, and they would not send out replacements at first. Only after a lot of going back and forth did the missing parts come, and it was frustrating. A better inspection before sending out would avoid such a problem.

img 1/5.0 13, Nov 2024

Vaporizer Stopped Working Fast

Functioned well for a week, then just stopped heating. Trying to contact customer support did not result in a satisfactory solution. Very disappointing experience.

img 1/5.0 08, Nov 2024

Returns Take Too Long

Returning a faulty product became a lengthy, cumbersome procedure. Customer support demanded undue proof, and even after it was approved, weeks passed before being confirmed that the return was being processed. The refund was also delayed, with further follow-ups being needed. A better return system would render the whole experience much less exasperating.

img 2/5.0 05, Nov 2024

Not Worth the Hassle

The vaporizer is fine, but having to work with slow customer service and slow shipping made the process frustrating. Wouldn't recommend again.

img 5/5.0 01, Nov 2024

Fantastic Customer Service

When I wasn't sure which vaporizer to select, customer service was very useful and gave great suggestions. The process of ordering was perfect, and my item shipped quickly. The vaporizer itself performs wonderfully, producing smooth and reliable vapor. Couldn't have asked for a better experience!

img 4/5.0 31, Oct 2024

Detailed Product Information

The detailed product information on the Got Vape website made it simple to compare various models and make an informed decision. The vaporizer that was bought functions superbly and lives up to the description. Shipping was effective. Adding more customer reviews on the website would improve the shopping experience even further.

img 5/5.0 27, Oct 2024

Reliable and Trustworthy Company

Shopping at GotVape was a great experience. Their site is well-structured, and it was simple to locate precisely what I was looking for. My vaporizer arrived on schedule and performed and lasted better than I had anticipated. Customer support was also highly responsive, providing a great experience. Will definitely order from them again.

img 2/5.0 23, Oct 2024

Complicated Setup Instructions

The user guide that came with the vaporizer was ambiguous, and installation took longer than it should. Having to look up instructions on the internet to properly know how to use it was required. A clearer and more comprehensive manual would enhance the first-time user's experience.

img 2/5.0 16, Oct 2024

Limited Availability of Popular Items

Most of the popular products were not available, making it difficult to find the desired product. The site did not provide clear information on stock levels, and orders were placed only to receive an email later stating that the product was not available. The refund process was slower than anticipated, with several follow-ups needed. Better tracking of stock would avoid unnecessary delays and disappointments.

img 4/5.0 13, Oct 2024

Works as Expected

The vaporizer works as described, and I didn't experience any problems. Shipping took a little longer than usual, but otherwise, I'm pleased.

img 1/5.0 09, Oct 2024

Vaporizer Stopped Working Quickly

The vaporizer worked great for the initial few uses, but after a couple of weeks, it began to malfunction. The battery would not charge, and the device would not respond. Contacting customer service was infuriating, as it took days to get a response, and they refused to provide a proper solution. A more stable product would be a better experience.

img 5/5.0 03, Oct 2024

Smooth Transaction, Great Vaporizer

My GotVape experience was tremendous. The site was simple to navigate, and the checkout was a breeze. My vaporizer came promptly and performed flawlessly straight out of the box. The construction is high-quality, and the battery lasts longer than anticipated. Great service and product, thank you! Extremely happy with my purchase!

img 5/5.0 29, Sep 2024

Great Selection and Easy Ordering

GotVape offers a wonderful variety of vaporizers and accessories. The process was easy to order, and the shipping was quick. The vaporizer itself is high-quality, producing smooth and tasty vapor. I did have a small question, and customer service was very quick and informative with an answer. This is most certainly my first choice for vape items.

img 1/5.0 21, Sep 2024

Poor Customer Service Experience

The support team was hard to contact, and answers were uninformative. When something went wrong with the order, the representative gave contradictory information that added to the frustration. A support team that is more informed and responsive would have a big impact on improving the experience.

img 2/5.0 16, Sep 2024

Not the Best Experience

The vaporizer was late in arriving, and the responses from customer service were slow. The product does function, but the experience was frustrating overall.

img 4/5.0 12, Sep 2024

Prompt Resolution of Issues

Encountered a small problem with a product, but Got Vape's customer support handled it quickly and with respect. The fact that they took the initiative to address a customer problem is impressive. Quality of the products is impressive, and the entire experience was satisfactory. It is comforting to have confidence that they value customer satisfaction and back up their products.

img 4/5.0 11, Sep 2024

Good Overall, Slight Delay

I?m happy with my vaporizer, but shipping took longer than expected. Other than that, everything was smooth, and the product works well.

img 1/5.0 08, Sep 2024

Overpriced for the Quality

The vaporizer feels cheapy despite the hefty price tag. Does not work as expected, and the overall quality is disappointing. Not worth the price.

img 5/5.0 04, Sep 2024

Impressive Quality and Performance

The vaporizer I received is great! It warms up fast, provides smooth hits, and feels solid. The site included all necessary information prior to ordering, so it was simple to select the right model. Customer service was courteous and replied quickly to my questions. Quick shipping and excellent packaging were pluses as well. Would shop here again in a heartbeat!

img 3/5.0 27, Aug 2024

Not Bad, But Not Great

The vaporizer functions, but I paid too much for it. It's fine, but I wouldn't necessarily return to this company for future business.

img 5/5.0 24, Aug 2024

Outstanding Customer Service

Had a question regarding a product and contacted Got Vape's customer service. The customer service representative was knowledgeable, understanding, and offered detailed information, making it easy to make an informed choice. Such dedicated service is not often found. The order was delivered on time, and the product was beyond expectations. A very pleasant shopping experience.

img 1/5.0 20, Aug 2024

Refund Took Too Long

The return process took too long. Several emails were needed to receive confirmation of the refund. Process it more quickly.

img 2/5.0 16, Aug 2024

Delayed Order Processing

My order processed much more slowly than it should have. When it arrived, the item was as it was described but the wait created a frustrating experience.

img 5/5.0 10, Aug 2024

Excellent Performance and Fast Shipping

GotVape exceeded my expectations with their product quality and service. My vaporizer heats up quickly, delivers smooth vapor, and has an impressive battery life. Shipping was fast, and the packaging was very secure. I?ll be recommending them to friends and will return for future purchases.

img 2/5.0 06, Aug 2024

Poor Communication on Delays

The shipment was held up considerably, yet there was no proactive notification concerning the delay. Rather than let customers know, multiple attempts at contact were made to receive even a status update. The secrecy made the process frustrating. Better customer service notification of buyers when there are delays would enhance the overall shopping experience.

img 2/5.0 02, Aug 2024

Shipping Fees Are Too Expensive

Shipping fees were excessively high. Other stores provide free shipping for competitive products, and it makes GotVape's seem excessive.

img 5/5.0 28, Jul 2024

Outstanding Shopping Experience

GotVape offered a great shopping experience from beginning to end. Their site is simple to use, with plenty of high-quality vaporizers and accessories to choose from. The ordering process was effortless, and I liked the detailed descriptions of the products, which made it simple to get the right model for my requirements. My vaporizer came well-packaged and in excellent condition. The battery life is long-lasting, and the quality of the vapor is smooth and flavorful. Customer service was top-notch, promptly responding to all my questions. Shipping was also speedy, and I got tracking information along the way. I've shopped at other retailers previously, but this was easily my best experience. The company clearly cares about its customers, making sure to satisfy them every step of the way. I will be a repeat customer for sure and will recommend GotVape to anyone seeking a reputable and professional vaporizer retailer. Outstanding service and quality everywhere!

img 5/5.0 26, Jul 2024

Secure and Easy Checkout

Checkout was easy and secure on Got Vape's site. Enjoyed the variety of payment options offered. Got confirmation emails quickly, which allowed me to monitor the order status. Product was as described and delivered promptly. It's nice to be able to shop from a website that is both secure and efficient.

img 1/5.0 22, Jul 2024

Order Canceled Without Notice

Placed an order, but days after that, the order was canceled with no explanation. Took too long to receive a refund for my money. Bad communication.

img 1/5.0 17, Jul 2024

Broken Parts Upon Arrival

The product that was received had several defects, such as a damaged mouthpiece and surface scratches. It was clear that it was either used or not handled well during packaging. The efforts to obtain a replacement were resisted by customer service. There should be proper quality control in place to make sure customers get brand-new, fully functional products.

img 4/5.0 13, Jul 2024

Good Purchase

My vaporizer arrived in great condition and works well. The process was smooth, and I?d consider shopping here again in the future.

img 2/5.0 09, Jul 2024

Expensive for the Quality

The vaporizer bought was pricier than comparable products elsewhere, but the quality was not worth the cost. The construction was cheap, and parts were fragile. Customer service was of no help when issues were brought up. A more competitive price point or improved quality control would be required to make the purchase worthwhile.

img 3/5.0 05, Jul 2024

Works Fine, Could Be Better

The vaporizer performs well, but for the price, I was expecting a better performance. The shipping was speedy, and the company had tracking updates.

img 4/5.0 03, Jul 2024

Helpful Customer Assistance

Contacted customer support with some questions prior to ordering, and they were extremely patient. The person helping me explained answers in good detail and asked to make certain it was understood. The merchandise shipped on schedule and was just as described. A bit more live chat capability would be an asset, but overall, great experience with beneficial service.

img 1/5.0 26, Jun 2024

Order Delayed Without Explanation

No shipping updates were ever given once the order was placed as to when it would be shipped. The estimated delivery date came and went with no answers being given by customer service. The package eventually arrived many weeks after the estimated delivery date. A system of clearer shipping updates would avoid this level of confusion.

img 5/5.0 22, Jun 2024

Excellent Vaporizer, Quick Shipping

My experience with GotVape was wonderful from beginning to end. The ordering process was smooth, and the product arrived on time. The vaporizer is excellent?easy to operate, efficient, and clean vapor. The company also has very good customer service. I will definitely be a repeat customer.

img 2/5.0 18, Jun 2024

Accessories Were Missing

The vaporizer came on time, but a few accessories that it was supposed to come with were not there. It took days to get a response from customer service, and when they did respond, they asked for unnecessary documentation before promising to send the missing parts. The unnecessary detours and delay made it frustrating. Improved quality control would avoid this.

img 4/5.0 15, Jun 2024

Happy with My Purchase

The vaporizer is as I expected, and shipping was acceptable. Customer service was cooperative in responding to my inquiries prior to ordering.

img 2/5.0 08, Jun 2024

Unclear Return Policy

The return process was much more problematic than anticipated. Once it became apparent the product was not suited, efforts to start a return were hindered. The return policy on the website was confusing, and the customer service responses were evasive. After many attempts, the return was finally completed, but a more simple and transparent policy would be greatly improved.

img 4/5.0 04, Jun 2024

Solid Choice for Vaporizers

GotVape has a great selection for new and seasoned users alike. My vaporizer purchase is great, and it is simple to operate. Shipping was decent, and the packaging ensured everything was secure. My complaint was that tracking took some time to reflect, but the actual product was well worth the wait. Happy customer!

img 1/5.0 27, May 2024

Faulty Battery Life

Battery doesn't have as long an advertisement. Despite a full charge, it is hardly usable. Customer service wouldn't assist me in fixing this.

img 5/5.0 20, May 2024

Reliable Company, Excellent Vaporizer

I have ordered from GotVape several times, and they never let me down. Good products, quick shipping, and active support. Strongly recommend!

img 2/5.0 16, May 2024

Misleading Product Photos

The website product photos made the vaporizer appear better quality than it was. The real product felt less sturdy and cheaper. Although it functions, it was not what was anticipated from the listing. Better product photos would avoid this kind of disappointment.

img 5/5.0 09, May 2024

Reliable Online Shopping Experience

Purchasing at GotVape was an excellent experience. The site offers good product descriptions and useful reviews. My purchase went through quickly, and I received tracking information during the process. The vaporizer I bought impressed me with performance and longevity. Everything was silky smooth, and I will most certainly be back.

img 5/5.0 04, May 2024

Fast Shipping and Quality Products

GotVape went above and beyond my expectations with their speedy shipping and excellent products. The vaporizer I bought is sturdy, has quick heat-up times, and is smooth vapor. The site is user-friendly, so choosing was easy. Shipping notifications were sent, and the order was received on time in pristine condition. Their customer support staff was polite and professional, making sure I was thoroughly satisfied. Highly recommend shopping here!

img 5/5.0 01, May 2024

Wide Range of Accessories

Required some accessories for a vaporizer and was pleased with Got Vape's variety. Right from replacement parts to accessories, all of it was there. The quality of the products was good, and the prices were reasonable. Shipping was quick, and the products were properly packed. Very satisfied with the purchase and the experience.

img 1/5.0 27, Apr 2024

Difficult to Get a Replacement

A broken vaporizer was received, and an exchange was made more complicated than it needed to be. Multiple forms of verification were asked for by customer service, and they were unwilling to proceed with the exchange. After some repeated follow-up calls, an exchange was granted, but the time it took made the process exasperating. Handling exchanges more customer-centrically would enhance satisfaction.

img 5/5.0 25, Apr 2024

Smooth Transaction, Great Product

My GotVape order was executed without a hitch, and I was impressed by the speed of their service. The vaporizer was delivered right on time, well packaged, and in superb condition. It performs as promised, with great flavor and consistent performance. The battery lasts well beyond expectations, and the device is stylishly designed. This company is one that I wholeheartedly endorse for anyone who needs a reliable vape shop.

img 1/5.0 14, Apr 2024

Incorrect Item Received

Asked for a certain vaporizer but got a whole different model. Rechecked the order and the error was theirs. Getting a replacement took more time than anticipated, with several follow-ups needed. The correct product came eventually, but it was tiresome to resolve the problem. Order fulfillment accuracy should be enhanced to avoid the problem.

img 3/5.0 11, Apr 2024

An Average Purchase

The vaporizer is alright but really nothing special. It performs, but I think I could have gotten something better for the price.

img 2/5.0 03, Apr 2024

Poor Website Experience

The site is slow, and some of the pages fail to load. Checkout was buggy as well, making it hard to make the purchase. Needs work.

img 4/5.0 31, Mar 2024

Smooth Experience, Reliable Service

GotVape offered a hassle-free shopping experience. My purchase came in excellent condition, and the product is quite good. Customer support was also prompt.

img 5/5.0 25, Mar 2024

Commitment to Customer Satisfaction

Had a small problem with the order, but Got Vape's customer support resolved it professionally and quickly. Their dedication to making sure the customer is satisfied is to be admired. The product itself is excellent quality, and the whole shopping experience was smooth. It's comforting to shop with a company that cares about its customers.

img 2/5.0 20, Mar 2024

No Updates on Order Status

Ordered vaporizer, received no shipping details. Had to contact several times just to inquire about the parcel. Terrible experience.

img 5/5.0 18, Mar 2024

Great Selection and Quality

GotVape has a great lineup of vaporizers and accessories. The site is user-friendly, and product descriptions make it easier to make an informed decision. Shipping was prompt, and the item arrived in mint condition. The vaporizer itself performs well, with great, smooth, flavorful vapor. Customer service also responded promptly when I had a minor question. Very satisfied!

img 1/5.0 15, Mar 2024

Tracking Information Was Useless

The tracking number given never changed, so there was never any determination as to where the package was. Pinginging customer service for an update received fluff answers that never gave a real answer. Finally, the order arrived much later than anticipated. A improved tracking system would avoid unwarranted confusion on behalf of the customers.

img 5/5.0 12, Mar 2024

Fantastic Product and Service

This was a great purchase! The vaporizer is top-notch, and the shipping was fast. I?ll definitely be buying from GotVape again in the future.

img 5/5.0 08, Mar 2024

Hassle-Free Shopping Experience

It was easy to find a suitable vaporizer on GotVape's website. Product descriptions were thorough, and ordering was straightforward. The vaporizer came on time and is perfect. Quality and performance were above my expectations. Would shop again here!

img 2/5.0 06, Mar 2024

No Order Tracking Updates

Tracking information was given, but it never refreshed, creating doubt regarding the location of the package. Dialing customer service yielded unclear responses that did not indicate the status of the order. The package eventually did arrive, but the poor tracking updates rendered the experience frustrating. A more efficient shipping system with real-time tracking updates would prove to be more effective.

img 4/5.0 01, Mar 2024

Good Deals and Discounts

Discovered some wonderful deals on the website of Got Vape, making the deal even more enjoyable. The goods are of top quality, and the service is trustworthy. It is convenient to navigate through bargains on the website design. A minor update in product stock updates would be appreciated, but otherwise, an enjoyable shopping experience.

img 2/5.0 28, Feb 2024

Slow Shipping Process

The shipping lasted much longer than anticipated, with no information received. The tracking information was also unreliable, further frustrating the waiting period.

img 2/5.0 24, Feb 2024

Product Quality is Inconsistent

Bought two of the same vaporizer, but one was faulty and the other was fine. Looks like there's a quality control issue.

img 5/5.0 20, Feb 2024

Perfect Transaction, No Issues

All aspects of my order were just right?prompt shipping, excellent customer service, and a good-quality product. I will most certainly be ordering from them again.

img 2/5.0 17, Feb 2024

Shipping Delays and Lack of Updates

Ordered anticipating timely shipping, but the delivery process was significantly slower than expected. The tracking information given was not updated, and there was doubt as to when the package would come. Getting customer service was difficult, as answers took several days. The product itself was satisfactory, but the infuriating delivery experience dwarfed the purchase. Improved communication would be an improvement.

img 3/5.0 15, Feb 2024

Decent Experience, Room for Improvement

The vaporizer is great, but the charge cable was not in the package. The customer service replaced it for me, but it took a while to get to me.

img 2/5.0 11, Feb 2024

Packaging Was Not Secure

The vaporizer came in packaging that was not adequate enough, and upon arrival, there was minor damage. Although the product itself functioned, it was frustrating to find scratches and dents on a new product. Better packaging would ensure products come in pristine condition.

img 4/5.0 09, Feb 2024

User-Friendly Website

Navigating Got Vape's website was straightforward. Categories are well-organized, and product information is comprehensive. Finding exactly what was needed was effortless. The only reason for a 4-star rating is that more customer reviews on products would be helpful for decision-making. Overall, a positive experience.

img 5/5.0 03, Feb 2024

Best Vaporizer Purchase Yet

I have purchased vaporizers from several sources, and GotVape has been the most pleasant to date. Product is top-notch, performs as advertised, and battery life is longer than expected. Shipping was prompt, and customer support was timely. Extremely impressed!

img 5/5.0 31, Jan 2024

Love My Vaporizer!

The vaporizer that I purchased is great! Easy to use, produces smooth vapor, and the battery life is good. Extremely pleased with my purchase.

img 2/5.0 29, Jan 2024

Complicated Warranty Process

The product failed within a few weeks, but the warranty process was cumbersome. Proving the fault involved extensive documentation, such as several photos and videos. Following all instructions, responses were slow, and authorization for a replacement took longer than anticipated. An efficient warranty system with faster turnaround would significantly enhance the experience.

img 4/5.0 26, Jan 2024

Good Vaporizer, Slight Delay in Shipping

The vaporizer I ordered works perfectly and was reasonably priced. The only minus was the small delay in shipment, but the quality of the product compensated. Customer service was courteous and informed me accordingly. Overall, I'm satisfied with the purchase and would order again.

img 1/5.0 22, Jan 2024

Package Arrived Late and Damaged

The shipment was delayed, and when it arrived, the packaging was compromised. The vaporizer itself had superficial scratches, questioning how it was handled in transit. Although it worked, the experience was disappointing. Improved packaging and more reliable shipping would assure products in flawless condition.

img 5/5.0 18, Jan 2024

Excellent Product Selection

Surfing the website of Got Vape was a piece of cake. Their wide variety of products guaranteed the ideal discovery. Descriptions were concise and understandable, and checkout was smooth. Shipping was speedy, and the purchase turned up in pristine condition. The dedication to quality and customer service is welcome. Will return for future shopping in a jiffy.

img 1/5.0 13, Jan 2024

False Advertising Claims

Product description listed features that the vaporizer does not even possess. Felt deceptive, and customer support did not provide any remedies.

img 3/5.0 09, Jan 2024

Decent Product, Slow Shipping

My vaporizer that I ordered is functional, but delivery was slower than anticipated. Packaging was secure, and the vaporizer functions well, but quicker delivery would be welcome.

img 2/5.0 06, Jan 2024

Battery Drains Too Fast

The battery life of the vaporizer is much shorter than advertised. Even after a full charge, it last only a fraction of the expected time. Trying to contact the customer service for an answer did not result in a solution. A better battery or a frank advertisement of battery capability would set the proper expectation.

img 5/5.0 03, Jan 2024

Easy Navigation

Got Vape's website is logical and simple to use. Categories are well defined, and the search function is efficient. Found the products required quickly, and checkout was seamless. The products were delivered promptly and as described. Smooth and easy-to-use shopping experience is welcome.

img 1/5.0 27, Dec 2023

Poor Customer Service

Reaching customer care was frustrating. Emails were not responded to in days, and even when answered, the replies were not helpful. There should be better service.

img 5/5.0 18, Dec 2023

Easy Ordering, Excellent Service

GotVape made it very simple to get the perfect vaporizer. The item arrived nicely packaged and as described. The unit works beautifully, with excellent battery life and silky smooth vapor quality. Customer service contacted me to make sure I was pleased with my purchase, which was a nice gesture. Overall, a tremendous online buying experience.

img 1/5.0 13, Dec 2023

Slow Processing Time

Placing the order through Got Vape wasn't the easy experience it promised to be. Order confirmation happened fast, and after that, no update on it for several days. It took much longer to ship than anticipated, with questionable tracking status. Customer support made vague declarations of delays occurring. Quicker processing and improvement in communication would provide a whole lot better buying experience.

img 4/5.0 08, Dec 2023

Informative Product Descriptions

The product descriptions on the website of Got Vape were essential in selecting a good vaporizer. They helped in understanding the features and how to use them, making it simpler to make a decision. The product was delivered on time and exactly as described. A recommendation would be to add more video demonstrations. Otherwise, highly satisfied.

img 3/5.0 04, Dec 2023

Average Quality, Not Exceptional

The vaporizer is okay but does not have a premium feel. It is okay to use, but I had expected something more durable for what I paid.

img 5/5.0 01, Dec 2023

Excellent Purchase Experience

I had a great experience ordering from GotVape. The item that I purchased was better than I expected in both construction quality and performance. I had very quick shipping, and all items arrived in excellent condition. I like how easy it was to shop on their website, with excellent descriptions and reviews to assist with my purchase. Extremely satisfied and will be ordering again.

img 1/5.0 29, Nov 2023

Unreliable Battery Life

The battery life of the vaporizer was far less than stated. Charging it fully still left very little usage time. Approaching customer service for a fix was useless, as they only recommended resetting the product, which failed to correct the problem. A more detailed quality control on battery performance would avoid such problems for future consumers.

img 2/5.0 23, Nov 2023

Overpriced Compared to Competitors

The vaporizer was pricier than equivalent models sold by other stores, but the quality was not worth the additional cost. The shipping fee was also high, making it less of a better buy as a whole. Lower prices or greater value for the money would make the transaction feel more worth it.

img 5/5.0 19, Nov 2023

Great Website, Even Better Products

GotVape offers a user-friendly website with a broad selection of vaporizers. Placing the order was straightforward, and shipping was fast. The vaporizer received is well constructed, easy to handle, and delivers good vapor. Customer service was professional and got back to me in a timely manner. All-around great experience with this company.

img 1/5.0 15, Nov 2023

Unresponsive Customer Support

Sent repeated emails about a discrepancy with one of my orders, but did not get a great deal in response. Total lack of response was infuriating and unacceptable.

img 2/5.0 10, Nov 2023

Customer Service Needs Improvement

My product had a missing component, and the customer service took an eternity to reply to. The vaporizer is alright, but support is not as great.

img 4/5.0 08, Nov 2023

Reliable and Professional

Got Vape has professionalism to it, delivering products of great quality at competitive prices. Shopping from the site was easy as the site itself was well-laid out. Ordering was quick and shipping promptly dispatched. Possibly some improvement on greater detail for the product comparison guide, otherwise an excellent professional and reliable service.

img 5/5.0 04, Nov 2023

Happy with My Purchase

GotVape made it simple to purchase a new vaporizer. The site is easy to navigate, and the product descriptions are helpful. I received my order on time, and the vaporizer itself operates perfectly. I enjoy the details in packaging and follow-up customer service. A fine experience from beginning to end!

img 2/5.0 31, Oct 2023

Product Does Not Perform as Advertised

The vaporizer takes longer to heat up than it promised, and the quality of vapor is poorer than expected. Battery life is much shorter than the promise. The customer service didn't offer any solutions except run-of-the-mill troubleshooting measures. A more realistic product description would serve to manage expectations.

img 5/5.0 28, Oct 2023

Great Purchase Overall

My vaporizer came promptly and is amazing. The battery is long-lasting, and the quality of vapor is great. Extremely pleased with my purchase!

img 4/5.0 24, Oct 2023

Efficient Order Processing

Ordered from Got Vape and was impressed with the quick processing and shipping. Received status updates on the order in a timely manner, and the product arrived as estimated. The vaporizer functions well and is as described. A small suggestion would be to have more shipping options available, but otherwise, a good experience.

img 4/5.0 20, Oct 2023

Good Vaporizer, Decent Price

The vaporizer that I purchased was worth the cost. It gives smooth vapor and a long-lasting battery. Shipping was quite prompt, and the product was nicely packaged. There was a slight problem with the charger, but customer support took care of it immediately. In general, I'm satisfied with the purchase and would purchase again from GotVape.

img 5/5.0 14, Oct 2023

Amazing Vape, Fast Delivery

I'm really pleased with my purchase! The vaporizer functions flawlessly, and shipping was extremely quick. Great experience from start to finish.

img 2/5.0 10, Oct 2023

Defective Product Received

The vaporizer malfunctioned from the beginning, but the customer service would not provide an immediate replacement. It shouldn't be this hard to fix.

img 5/5.0 01, Oct 2023

Amazing Service and High-Quality Vaporizers

My experience with GotVape was absolutely great. The variety of products is very large, suitable for both beginners and veterans. I got my vaporizer very fast and it performs flawlessly. The material quality is superb, and the vapor is very clean and smooth. The customer support was helpful and informative, assisting me with the setup. I will definitely come back for more.

img 1/5.0 29, Sep 2023

Warranty Not Honored

They also refused to warranty their product when my vaporizer malfunctioned in a month. Felt they were just providing excuses. Unreliable.

img 1/5.0 24, Sep 2023

Faulty Product with No Resolution

Received a faulty unit that would not work from the very beginning. Reaching customer support was an ordeal, with several emails needed before receiving a response. Rather than providing a replacement, they gave troubleshooting steps that did not rectify the situation. No resolution was ultimately provided, resulting in a useless gadget. A streamlined warranty process would be appreciated.

img 4/5.0 22, Sep 2023

Good Product, Decent Experience

The vaporizer performs well, and I am pleased with the quality overall. Shipping was a bit slow, but the product was in excellent condition when it arrived. Customer service was cooperative when I needed help. I would buy from GotVape again in the future.

img 2/5.0 17, Sep 2023

Shipping Fees Are Too High

The site promotes fair pricing, but the prohibitive shipping cost made the total cost of purchase significantly higher than anticipated. Free shipping is provided by other stores for products that are similar to GotVape's product, and its charges seem unreasonable by comparison. Although the product was okay, the extra shipping fee renders it less attractive. Reduced shipping charges or free shipping would be an improvement.

img 2/5.0 12, Sep 2023

Difficult Warranty Process

The warranty policy sounded wonderful but was hard to claim. Too many prerequisites before they even thought of replacing the defective product.

img 5/5.0 10, Sep 2023

Exceeded Expectations

GotVape caught my attention with their quick shipping and quality product. The vaporizer performed perfectly, and I will shop here again.

img 1/5.0 05, Sep 2023

Defective Product with No Resolution

The vaporizer malfunctioned after only a few uses. Customer service was hard to get in touch with, and when it was reached, they did not want to send a replacement. The warranty process needed excessive proof of the problem in order to claim, and it was obvious they were attempting to avoid fulfilling it. A more customer-centric warranty process would help build trust.

img 2/5.0 02, Sep 2023

Defective Product, Slow Replacement

Unfortunately, the vaporizer that I got was faulty. Customer service later sent me a replacement, but it took too long to sort out the problem.

img 5/5.0 31, Aug 2023

Smooth and Hassle-Free Purchase

GotVape gave me an impeccable buying experience. The descriptions of products were correct, and the ordering process was effortless. My vaporizer showed up promptly and was well-packaged. It works better than it is expected to, with excellent vapor quality and an intuitive design. Extremely impressed with their service and products!

img 1/5.0 26, Aug 2023

Complicated Return Policy

The return policy was not as simple as promised. There were several steps involved, and customer service took a long time to respond. Even after completing all the instructions, the return process took a lot longer than it should have. A more streamlined return process would make the experience much easier.

img 2/5.0 21, Aug 2023

Website Navigation Is Difficult

Navigating the website was frustrating with glitches and slow loading. Certain pages failed to load, making it hard to locate the desired product. A more user-friendly and smoother website would enhance the shopping experience.

img 5/5.0 19, Aug 2023

High-Quality Products

The products provided by Got Vape are of the highest quality. Bought some accessories, and each one was of good quality and long-lasting. It's clear that quality is important. The site is easy to use, so shopping was a pleasure. Totally happy with the purchases and will be telling friends about Got Vape.

img 4/5.0 17, Aug 2023

Quality Product, Minor Issues

The vaporizer is great and functions perfectly, but the instructions were not as clear as they could have been. Once I got it together, I was extremely pleased with my purchase.

img 4/5.0 14, Aug 2023

Pretty Good Overall

The product itself is solid, and I wasn't having any issues. The only negative thing was the slower shipping, but I'm otherwise satisfied with my purchase.

img 1/5.0 12, Aug 2023

Unresponsive Customer Support

The customer support group was hard to contact. When there was a problem with an order, several emails were sent with no return for more than a week. Calls resulted in extended wait periods with no results. When there was finally a response, it was disappointing that there was not a sense of urgency. Proper customer support is important for improved shopping.

img 2/5.0 08, Aug 2023

Hard to Reach Customer Support

Needed assistance with an order problem, but customer service was inaccessible. Slow wait times and late email responses made it annoying.

img 5/5.0 04, Aug 2023

Fantastic Customer Support and Products

GotVape is a trustworthy outlet for quality vaporizers. Descriptions are thoroughly detailed on the site, and it's easy to select the correct product. My order arrived promptly, and shipping was quicker than anticipated. The vaporizer is long-lasting, simple to use, and delivers excellent vapor. Customer support was very courteous when I called with a maintenance question. In general, an excellent experience.

img 2/5.0 01, Aug 2023

Long Wait Times for Assistance

Customer service response was much longer than anticipated. Calling with an inquiry, it would take multiple days to get a response by email. Calling just resulted in sitting on hold forever, and having chat support would not connect until after lengthy holds. Having an improved support process with faster feedback would go a long way to enhance the experience.

img 2/5.0 31, Jul 2023

Not the Best Customer Experience

It works as a vaporizer, but I had trouble getting information on my order. Frustrating experience due to the lack of communication.

img 4/5.0 26, Jul 2023

Quality Products and Good Support

GotVape provides a great selection of vaporizers, and I found the perfect one for my needs. The product quality is excellent, and it performs well. Customer service was helpful when I had questions about usage. The shipping took a bit longer than expected, but overall, I?m happy with my purchase. Would recommend them for quality vaporizer products.

img 2/5.0 21, Jul 2023

Quality Not as Expected

The quality of the build of the vaporizer was not up to expectations. The materials used were cheap, and the buttons were not responsive. For the price, a higher-quality product was expected. Though it works, it does not have a feel of durability. A more realistic description of product quality on the website would assist in setting the correct expectations.

img 5/5.0 18, Jul 2023

Hassle-Free Purchase, Amazing Product

GotVape facilitated an easy and pleasant shopping experience. The vaporizer was delivered on time and arrived well-packaged. The vaporizer functions perfectly. The battery lasts for a long time, and the vapor is rich. Customer service was friendly and assisted in answering questions prior to buying. Couldn't be more satisfied with the order!

img 2/5.0 16, Jul 2023

Missing Accessories

The package was received, but necessary accessories were not included. Customer service waited too long to send the replacements, making the experience exasperating.

img 1/5.0 14, Jul 2023

Poor Packaging Led to Damage

The shipping package was not good enough, and the product arrived in a broken condition. The vaporizer had cracks and loose parts. It took a lot of effort to get a replacement, with customer service resisting taking responsibility at first. After a lot of to-and-fro, a replacement product was finally sent, but good packaging could have prevented the problem altogether.

img 4/5.0 10, Jul 2023

Competitive Pricing

Compared prices at different retailers, and Got Vape had some of the best prices. Bought a vaporizer and was impressed with the quality for the price. The ordering process was seamless, and delivery was prompt. A little bit of an improvement in the packaging would be nice, but overall, a great shopping experience.

img 2/5.0 08, Jul 2023

Took Too Long to Arrive

The product is fine, but it took much too long to arrive. If it shipped quicker, I'd be willing to order again, but as things stand, I'm reluctant.

img 1/5.0 04, Jul 2023

Warranty Not Honored

The warranty policy had been good, but when the vaporizer broke, the customer service did not honor the warranty. They pretended and made them provide unreasonable evidence before they could even think about replacing it. A more customer-centric warranty process would enhance brand trust.

img 5/5.0 01, Jul 2023

Highly Reliable and Great Selection

It is easy to get overwhelmed when looking for the right vaporizer, but GotVape made it surprisingly easy. They carry an excellent range of high-quality products, and their site gives great descriptions and reviews from customers that aided me in making my purchase with full knowledge. The checkout was fast, and they shipped my order sooner than anticipated. The packaging was solid, so everything arrived intact. My vaporizer performs perfectly, offering great vapor quality and the battery lasts forever. I also enjoyed their attentive customer support, which quickly replied to my queries regarding maintenance. This is definitely a trustworthy site to buy vaporizers, and I will return here to shop.

img 5/5.0 28, Jun 2023

Well-Stocked Inventory

Got Vape always carries a range of products, guaranteeing availability when required. Getting specific accessories was simple, and they came as promised. The range of products is vast, and the quality is good in various categories. A good destination to shop for vaporizers and accessories with assurance.

img 5/5.0 25, Jun 2023

Excellent Customer Support

I encountered a problem with my order and customer service helped me resolve the issue very readily. The vaporizer itself operates flawlessly so this is still a good overall purchase.

img 1/5.0 22, Jun 2023

Refund Process Took Too Long

After returning a product, the refund took much longer than expected. Customer service was slow to respond, and multiple emails were required just to confirm that the refund was being processed. The delay made it clear that the process is not as seamless as advertised. A faster, more efficient refund system would prevent unnecessary frustration.

img 2/5.0 19, Jun 2023

Hard to Get a Replacement

The vaporizer malfunctioned quickly, but replacement was hard to obtain. Customer service demanded unnecessary documentation and was slow to respond.

img 5/5.0 15, Jun 2023

Diverse Product Range

In awe of the variety of products found on Got Vape's website. From accessories to vaporizers, they have a complete line. Bought some products, and all of them were up to expectations in quality and performance. The site is easy to use, and delivery was quick. A pleasant shopping experience in general.

img 1/5.0 12, Jun 2023

Long Wait for a Refund

Returning a faulty item took a lengthy period before the refund was actually processed. Customer service first guaranteed a speedy fix, but it took weeks and no word afterward. Several emails were needed just to get the refund. The process would be improved if done faster and with greater efficiency.

img 1/5.0 09, Jun 2023

Product Arrived Used or Refurbished

The vaporizer was scratched and showed signs of past usage, even though it was advertised as new. This made the customer question if the item was really brand new. Customer service would not replace the item, citing it was within acceptable condition. Having a more stringent policy of guaranteeing all products are indeed new would enhance customer confidence.

img 3/5.0 07, Jun 2023

Mediocre Experience

The vaporizer is good, but not special. Shipping was good, but I wouldn't go out of my way to order from GotVape again.

img 5/5.0 03, Jun 2023

Great Value for Money

Bought a vaporizer from Got Vape and was impressed with the very competitive pricing. Quality of the product was better than expected considering the price. It's nice to have a store that provides quality as well as affordability. Shipping was prompt, and the product was properly packaged. Will certainly be looking to use Got Vape for future buys.

img 4/5.0 01, Jun 2023

Great Products, Slightly Expensive

The vaporizer I bought performs nicely and is excellent quality. It cost a bit more than some brands, but worth the extra cost. Shipping was efficient, and the customer service was effective. All in all, a pleasant experience, and I'd shop there again.

img 5/5.0 29, May 2023

Quick Delivery and Perfect Product

GotVape shipped my order faster than I anticipated, and the product was delivered in perfect condition. The vaporizer warms up instantly, provides smooth hits, and possesses good battery life. I was amazed at the amount of detail in their product descriptions, which made my shopping experience carefree. Highly recommend their service and products!

img 2/5.0 27, May 2023

Unhelpful Customer Support

When there was a problem with an order, contacting customer support was a hassle. The responses were too slow, and the representatives did not appear to be trained to deal with particular issues. Rather than solving the problem, they provided generic answers that did not solve the issue. Investing in improved training for the support staff would make a huge difference in customer satisfaction.

img 1/5.0 23, May 2023

Complicated Return Policy

Returning a defective product was much more involved than anticipated. Too many steps, excessive waiting periods, and lack of good customer service made it worse.

img 4/5.0 21, May 2023

Satisfied Customer

My product was received in excellent condition, and the vaporizer does its job. The shopping process was easy, although shipping could have been a little faster.

img 2/5.0 16, May 2023

Product Did Not Match Description

The vaporizer received was not as specified on the website. The battery life was much shorter than described, and some of the features described were not included. Customer service assured the model was right, even though there were clear discrepancies. Returning the product was possible, but the inconvenience of the process was not worth it. Transparency in product listings is required for a better experience.

img 2/5.0 11, May 2023

Unclear Product Descriptions

The website product description was not the same as the actual product delivered. Certain features mentioned were absent, and people were disappointed. When trying to contact customer support for an explanation, the feedback was generic and not helpful. A better, more detailed description of the product would avoid this.

img 5/5.0 08, May 2023

Excellent Purchase Experience

Buying on GotVape was an excellent idea. The quality of the product is top-notch, and the vaporizer works fantastic. Customer service was excellent and responded promptly to my questions. Shipping was extremely fast, and the packaging was such that everything arrived in pristine condition. I will most certainly be recommending this website to others.

img 4/5.0 28, Apr 2023

Good Value for the Price

The GotVape vaporizer I purchased is a real bargain for the money. Easy to use, producing very good tasting vapor. Shipping was longer than I had anticipated, but the item arrived in perfect condition. Responsive customer support when I had a question. All in all, a very good experience, and I would buy here again.

img 2/5.0 25, Apr 2023

Inconsistent Product Quality

Ordered two of the same vaporizer models, but one functioned well while the other had multiple issues. The inconsistency in product quality was concerning. Customer service provided troubleshooting steps but was reluctant to issue a replacement. A stronger quality assurance process is needed to ensure all products meet the same high standard before being shipped to customers.

img 4/5.0 22, Apr 2023

Responsive Customer Support

Had a problem with a product and called Got Vape's customer service. The reply was quick, and the fix was good. It's reassuring to know that they stand behind their products and are willing to help when things go wrong. The overall experience of shopping was good, and the commitment to customer satisfaction is valued.

img 4/5.0 18, Apr 2023

Good Experience with Minor Issues

The ordering was easy, and the vaporizer was delivered on time. The packaging, however, was a bit damaged. Fortunately, the product itself was okay and functions perfectly well.

img 1/5.0 16, Apr 2023

Defective Product, No Help from Support

The vaporizer was not functioning well from the start. It took longer than anticipated to contact customer support, and they would not provide a replacement even when it was clear there was a problem. They instead pushed me through troubleshooting steps that did not correct the issue. A more effective warranty policy and support team would increase faith in the company.

img 3/5.0 14, Apr 2023

Okay but Expected More

The vaporizer is okay, but I was hoping for better. Shipping was good, but I don't know if I'd shop from this company again.

img 5/5.0 11, Apr 2023

Fantastic Vaporizer and Service

The vaporizer I bought from GotVape is fantastic. It warms up quickly, gives excellent vapor, and has a battery that lasts long. The company had excellent customer service, keeping me informed during the shipping process. All was properly packaged, and the instructions provided were useful. This was an excellent buy, and I will be recommending GotVape to my friends.

img 2/5.0 06, Apr 2023

Lack of Stock Updates

Ordered, only later to discover the item was no longer in stock. Waited ages for my money back. Better stock control.

Gotvape

Address
United States

Website
gotvape.com

Email

Telephone

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