125 reviews found
img 4/5.0 10, Jul 2025

Straight talk and fair price

Rep explained what coverages I actually needed, no pressure. Payment schedule matched my schedule. The renewal reminders were helpful. Small gripe: customer service hold time was longer than promised on one call. Still they resolved issue. Feels fair overall.


img 5/5.0 04, Jul 2025

Helpful call center

Called for help setting up online account. Wait time short, rep was sweet and walked me through screens. Got signed up in one sitting.


img 5/5.0 01, Jul 2025

Clear about renewal

Renewal process was clear. Got reminders early, knew what to expect, and nothing changed without explanation. I appreciate consistency.


img 5/5.0 27, Jun 2025

Nice phone support

I hate calling insurance but the woman I spoke to made it easy. She was patient with my questions and didn?t sound bored or robotic.


img 5/5.0 25, Jun 2025

Value for money

For the coverage I needed, price is solid. No frills, but value feels real. I compared with others before picking Glacier.


img 5/5.0 13, Jun 2025

Helpful with general info

Agent explained what full?coverage covers, SR?22 form details and payment options. I felt informed.


img 5/5.0 08, Jun 2025

Affordable rates

They gave me one of the lower rates I saw after calling around. Value seems solid though haven?t filed any claims yet. Still, it?s a relief to pay less monthly.


img 5/5.0 03, Jun 2025

Low down payment option

Didn?t have to pay big upfront, setup installments easy. It helped me afford full?coverage with budget. I?m relieved.


img 2/5.0 30, May 2025

Slow claim payout

After my accident, I waited weeks for claim money. It wasn?t communicated well and I had to keep checking back. When I finally got the money it was less than I expected. I felt a bit disappointed with how long it took.


img 5/5.0 24, May 2025

Prompt email reply

E?mailed about proof of insurance cards, rep replied same day with PDFs attached. Quick resolution.


img 5/5.0 13, May 2025

Fast claims info

Not filed yet but heard from support about their claims line. They explained what happens next and gave me peace of mind. That helps.


img 5/5.0 08, May 2025

Patient with questions

Asks lots of dumb questions while choosing coverage ? rep never got annoyed. I was lot of nervous, but they stayed calm and helpful.


img 5/5.0 26, Apr 2025

Decent mobile experience

I use their mobile site and it?s not flashy but works fine. Paid my bill and downloaded docs on the go. That?s all I really need.


img 5/5.0 22, Apr 2025

Responsive claim adjuster

After I filed claim online, adjuster followed up within a day, explained steps. Didn't feel stuck in system. That ease stood out.


img 4/5.0 17, Apr 2025

Personal but not perfect

Friendly agent explained the policy without credit check, helped match liability limits. Online dashboard shows documents fine. Only thing was claims follow?up felt delayed?took longer than quoted. Still I got reimbursed in the end and they were courteous.


img 5/5.0 06, Apr 2025

Minimal fuss signup

Signed up by phone in 15 mins. No complex paperwork, they mailed policy packet after confirming.


img 4/5.0 28, Mar 2025

Straightforward SR?22 help

Needed an SR?22 after a ticket. Agent walked me through, didn?t judge, explained fees. Took longer than expected to file but work was done eventually. Rates felt fair, down payment manageable. Might not be perfect but it got me legal again.


img 3/5.0 20, Mar 2025

Slow call?back, low offers

After someone insured by them hit me, they asked for my car title, promised a check, but shipping and trust never came. Tracking info missing. They offered very little for a total?loss and ignored follow?ups. Felt like they avoided me.


img 5/5.0 13, Mar 2025

Actually listened to me

Some companies just read a script, but here they listened and helped me figure out what I really needed. That made a difference.


img 5/5.0 07, Mar 2025

Zero pushy sales

I didn?t feel pushed into extra coverage. Options were explained, I chose what I wanted. Felt respectful not pushy.


img 3/5.0 28, Feb 2025

Address change hassle

I needed to update my address and it took multiple phone calls to fix. Every rep saw different info, had to repeat myself. Eventually fixed but made me question internal communication. Good rates but admin process sloppy.


img 1/5.0 13, Feb 2025

Claims process is a nightmare

I filed a claim and the whole thing took forever. Nobody returned my calls for weeks and I was left in the dark. When they finally responded, it was very little help and super slow. I honestly regret choosing them. Would not recommend if you want fast or clear service.


img 5/5.0 07, Feb 2025

Quick phone sign?up

Signed up over phone, friendly rep, simple paperwork mailed. I had everything finished before lunch. Not bad at all.


img 1/5.0 27, Jan 2025

App doesn?t work and nobody helps

Their app crashes all the time and I couldn?t pay my bill on time because of that. I called customer support but no one was able to fix it or offer alternatives. Very frustrating experience, I don?t trust them.


img 5/5.0 18, Jan 2025

Respectful agent

Agent didn?t act pushy. Served me politely, answered questions. I selected only what I need.


img 5/5.0 10, Jan 2025

Low down payment

I liked that their down payment wasn?t huge upfront. Set up installments easily. Saved me upfront stress. It was a good fit for my budget.


img 5/5.0 04, Jan 2025

Quick email confirmations

Every time I made a change or payment, I got confirmation emails right away. It helps me feel more in control of my policy.


img 2/5.0 29, Dec 2024

Agent didn?t explain policy well

My agent didn?t clearly explain what was included in my coverage. I thought I had more protection than I actually did. When I needed help, I realized I was underinsured. Felt misled and disappointed.


img 5/5.0 22, Dec 2024

Responsive staff

Sent an email question and got response same day. That responsiveness stood out. It?s rare to see that from insurance co.


img 5/5.0 10, Dec 2024

Simple switching process

Switched from old insurer to Glacier, no coverage gap. Cancelled previous and started new easily. Seamless.


img 2/5.0 06, Dec 2024

Confusing policy terms

I found their policy documents hard to understand and full of jargon. I asked for clarifications but still felt unsure about what was covered. They need to make their paperwork easier to read for normal people.


img 5/5.0 30, Nov 2024

App works after login

Their app had some bugs but once logged in I could view docs and pay. Not perfect but functional.


img 1/5.0 13, Nov 2024

Hidden fees and bad communication

My bill was way higher than promised and I never got a proper explanation. Customer support just gave vague answers and tried to blame me. I felt tricked and disappointed. Would not recommend to anyone looking for honest insurance.


img 5/5.0 08, Nov 2024

Didn?t judge my history

My record isn?t the best, but they didn?t treat me badly or make it hard to get insured. That meant a lot to me.


img 4/5.0 05, Nov 2024

Affordable and flexible

They don?t check credit, so rate was based on driving, which felt fair. Signed up online quickly and picked payment schedule. Docs emailed right away. Claims response slower than I?d hope, but staff polite. Overall, a good fit if you need budget?friendly insurance.


img 5/5.0 26, Oct 2024

Black?owned pride

Found out Glacier is black?owned ? liked that bit of background and support that. Rates were still solid, nothing crazy.


img 5/5.0 23, Oct 2024

Didn?t feel pressured

What I liked most was I didn?t feel pressured into anything. They gave me my options, explained what each thing was, and let me decide. That felt respectful.


img 1/5.0 14, Oct 2024

Customer service never answers

I called several times and waited on hold for over an hour but no one picked up. When I tried emailing, no response either. It?s like they don?t care about customers once you pay. I feel ignored and frustrated.


img 5/5.0 11, Oct 2024

Didn?t over complicate things

Insurance can be stressful but they kept it simple. Got straight answers, clear choices, and I wasn?t bounced around.


img 5/5.0 04, Oct 2024

Website easy to navigate

Their site is basic but works. Quote, docs, payment schedule?all good enough. Doesn?t crash or confuse me.


img 5/5.0 24, Sep 2024

Helpful for low credit

My credit?s bad but rates were still reasonable. They told me they don?t raise rates for credit score. That seemed fair.


img 5/5.0 19, Sep 2024

Fair pricing

Compared rates and Glacier seemed cheaper than others for comparable coverage. Didn?t feel like miss.


img 5/5.0 11, Sep 2024

Thorough explanations

Agent really explained how deductibles worked, what affects rates. I felt informed and not left doubting. That matters to me.


img 5/5.0 05, Sep 2024

Easy to cancel

Had to cancel due to selling my car. No games, just a quick process. No extra charges either.


img 5/5.0 13, Aug 2024

Easy dashboard to view docs

I log into online account and see policy docs, past payments. It's plain but gets job done.


img 5/5.0 06, Aug 2024

Helpful agent

Spoke to Hector via phone and he was real patient, answered all my newbie car ins questions. I wasn?t rushed. Felt like someone cared. Would use them again.


img 5/5.0 30, Jul 2024

Flexible installments

Offered options monthly or bi?weekly. I set up smaller payments to align with cash flow. Worked great.


img 3/5.0 20, Jul 2024

Support not consistent

I had hoped they?d respond faster but rep missed multiple calls and never returned messages. Took several attempts to get proof of insurance. Not terrible but inconsistent service made me nervous. It works, just not always dependable.


img 5/5.0 09, Jul 2024

Documents were easy to access

Downloaded my ID cards and policy docs right from my account. No confusing menus or crazy login process.


img 4/5.0 02, Jul 2024

Helpful service, some delays

Love that they don't use credit score. Agent Naomi patiently answered all dumb questions. Setup went fine and I got ID cards instantly. Filing a small claim took longer than I expected though. But eventually it was handled properly. So I?m happy mostly.


img 2/5.0 30, Jun 2024

Limited customer service hours

I work during the day and it?s hard to reach anyone outside normal business hours. When I had a problem late in the evening, I had to wait till next day to get help. That?s inconvenient for emergencies.


img 3/5.0 22, Jun 2024

Premium changes without warning

My monthly premium went up significantly (from about $215 to $250) even though I had same coverage and clean record. They didn?t explain clearly why. I feel like I was left guessing and had to shop elsewhere.


img 3/5.0 11, Jun 2024

Claim denial and blame

I was incorrectly accused of fraud after driving my dad?s car. They denied coverage even though I had full coverage. Took calls and paperwork to clean up. Felt extreme distrust from their side. Resolved eventually but experience was upsetting.


img 2/5.0 04, Jun 2024

Billing was confusing

My bill kept changing and I never got clear explanation why. When I asked customer service they sounded unsure and couldn?t help much. I felt like I was chasing answers. The payment schedule was also hard to manage, sometimes charges showed up early.


img 2/5.0 29, May 2024

App glitches and delays

Their app kept crashing and it was hard to pay bills or see documents. When I tried to call support about it, I waited a long time and then didn?t get much help. I expected a better experience with tech nowadays.


img 5/5.0 18, May 2024

Very human service

Felt like talking to real person who cared, not robotic script. That human touch matters in insurance.


img 5/5.0 11, May 2024

Got me covered quick

Needed insurance fast before buying a car and they handled it in less than an hour. Got my policy emailed right after.


img 5/5.0 04, May 2024

Quick identity check

They handled my documents quickly and efficiently. Didn?t drag asking for same info multiple times. Process was smooth.


img 5/5.0 24, Apr 2024

Claim filing was easy

I had to file an online claim and it actually was quick and simple. Uploaded photos and got a call same afternoon. No long hold time?felt legitimate, peace of mind right away.


img 5/5.0 16, Apr 2024

Payment options are a plus

It?s not just monthly?you can pay bi-weekly, which helped me. I feel like more companies should offer that, honestly.


img 1/5.0 13, Apr 2024

Claim denied unfairly

After an accident, they denied my claim without good reason. I tried to appeal but the process was confusing and slow. I feel like they just want to avoid paying. Not what I expected from an insurance company.


img 2/5.0 03, Apr 2024

Long wait times on phone

Every time I called, I had to wait at least 20 minutes before talking to a rep. Sometimes the calls dropped or I got disconnected. It made it frustrating to get even simple questions answered.


img 5/5.0 28, Mar 2024

Not hard to get a human

Called twice, both times spoke to real people without long holds or transfers. That?s rare now.


img 5/5.0 23, Mar 2024

Professional team

My rep Phillip came across as knowledgeable and polite. Didn?t push add?ons or extras. Just told me what I needed. Felt trustworthy ? easy to deal with.


img 5/5.0 16, Mar 2024

Trust seals gave confidence

Their site had trust badges and SSL flagged secured. Agent sounded professional. Felt safe sharing info.


img 5/5.0 02, Mar 2024

Good for multiple vehicles

I added my second car easily, and they gave me a better rate than expected. Process wasn?t too complicated and they were pretty clear about the coverage.


img 5/5.0 27, Feb 2024

Helpful online dashboard

Their online dashboard is basic but works. I could easily view my payments and docs. Good for someone who doesn?t need fancy features.


img 5/5.0 23, Feb 2024

Everything made sense

I don?t know much about insurance, but they explained things where I could actually understand it. No legal mumbo jumbo.


img 5/5.0 16, Feb 2024

Online quote worked fine

Went to their site and request quote, got rate in minutes. Later one agent confirmed details by phone. Felt professional.


img 2/5.0 10, Feb 2024

Not very helpful on the phone

When I called with questions the reps were polite but seemed rushed and not very knowledgeable. I had to repeat my info a lot and sometimes had to call back multiple times. It felt like I wasn?t really getting the help I needed.


img 5/5.0 06, Feb 2024

Good for non?standard cases

I had prior accidents and coverage lapses, yet got approved and decent rate. They handled my history.


img 5/5.0 24, Jan 2024

Clear policy terms

My agent explained coverage in plain english ? no jargon. I finally know what I?m paying for. That clarity matters.


img 2/5.0 16, Jan 2024

Too slow on claims

I filed a claim and it took way too long to get a response. I kept calling but every time I got different answers or no call back at all. I know insurance takes time but this was frustrating. I wish they would improve communication and speed up their process.


img 4/5.0 12, Jan 2024

Friendly and fair

I got basic coverage quickly without credit inquiry. They gave me options and explained SR?22. Payment reminders helped me avoid missing a due. Claim follow up was slower than hoped, but agent followed through eventually. Feels safe and respectful even if speed isn?t perfect.


img 5/5.0 04, Jan 2024

Flexible payment

Needed to shift payment dates to match payday. They were flexible and made the change easily. That was really helpful.


img 5/5.0 01, Jan 2024

Helpful for teen drivers

Got coverage for my teen and the rep helped explain how to keep rates down. Made sure we got a safe option without overpaying.


img 5/5.0 24, Dec 2023

Agent follow?up

After sign?up, agent called next day to confirm everything OK. That personal touch made me feel like more than just a number.


img 5/5.0 19, Dec 2023

Payment reminders helpful

Got email reminders before payment due date. Prevented late fee ? I?m thankful since I often forget.


img 4/5.0 05, Dec 2023

Great price, process slow sometimes

My rate was among cheapest I saw for full coverage. Love flexible installments and no credit check. Agent polite and straightforward. However, filing claim after accident took longer than expected. They did pay out, but delays added stress. Still positive overall.


img 5/5.0 01, Dec 2023

Smooth renewal

Renewing with Glacier was quite smooth. I did it on their site without any hassle. Payment options were flexible and I appreciated that. No complaints here.


img 5/5.0 26, Nov 2023

Helpful claims web portal

Filing claim on their portal was straightforward, upload few pics then follow up. No wait music, just efficiency.


img 5/5.0 19, Nov 2023

Simple and fast

Signed up in maybe 10 mins. No confusing forms or tiny print I missed. Good thing ? I?m not great at paperwork. Felt easy.


img 2/5.0 11, Nov 2023

Slow updates on claim status

When I filed a claim, it took forever to get updates. I had to call multiple times to find out where things stood. It felt like I was left in the dark most of the time.


img 4/5.0 07, Nov 2023

Convenient and accessible

Online tools worked fine, signed up late evening. Coverage started quickly. They don?t ask credit info and have SR?22 assistance if needed. When I filed claim, I had to call twice before progress. Communication slower but eventually closed claim. Would recommend with that caveat.


img 5/5.0 03, Nov 2023

Secure feeling

Felt secure giving them info ? their site had trust seals and rep sounded professional. Not perfect, but I felt safe.


img 5/5.0 25, Oct 2023

Didn?t take long at all

Whole thing from quote to policy took under 30 minutes. No paperwork mess or endless holds. I?d definitely use them again.


img 5/5.0 20, Oct 2023

Affordable for high?risk driver

Had an SR?22 requirement and Glacier didn?t charge crazy like others. They offered payment plan and didn?t penalize my credit. Really helpful for my situation.


img 3/5.0 16, Oct 2023

App and auto?pay problems

Their app is not great: crashes, no toggle in dashboard for auto?pay. I got charged extra overdraft fees when automatic payment drafted early before payday. Had to call to disable and they added penalty fees. Felt inconvenient and avoidable.


img 3/5.0 10, Oct 2023

Claims took too long

I filed a claim after a rear?end accident and it?s been over two months with hardly any updates. Claims adjuster rarely returns calls and body shop says they heard nothing. Finally paid but customer service didn?t feel responsive. I got resolved but it was stressful and slow.


img 5/5.0 06, Oct 2023

Local agent option good

Found an agent near me via their site. Went into office and completed quote face?to?face. Felt personal and direct.


img 5/5.0 01, Oct 2023

Smart agent

Agent Margaret helped me tailor a policy that fit my commute needs. She wasn?t pushy about extras. Just logical suggestions. Liked that.


img 5/5.0 30, Sep 2023

Very courteous staff

Every call I made was polite. They answered all ques even dumb ones. Felt welcomed not judged.


img 5/5.0 21, Sep 2023

Friendly support phone staff

Called about SR?22 form required, rep Shannon walked me through and was patient. I got form emailed quickly. Appreciated that.


img 5/5.0 15, Sep 2023

Friendly service

My agent, Mariah, was really kind and walked me through the policy. Didn?t feel like typical sales pitch. I felt heard, plus the price was fair.


img 5/5.0 11, Sep 2023

Proof of insurance sent fast

I needed proof of insurance for my job and they emailed it to me right after the call. Super fast. No delays or excuses.


img 3/5.0 04, Sep 2023

Payment and refund issues

I cancelled early and expected refund pro?rated. They charged cancellation penalty and haven?t refunded unused months. Tried contacting them?only silence. It?s odd to pay more after stopping. The online info wasn?t clear about the penalty and fee.


img 4/5.0 30, Aug 2023

No?credit policy works well

I don?t have much credit history, they still insured me. Setup easy, documents emailed fast. Payment plans are flexible. Only thing was when I called claim line, the wait time was longer than site said. But reps were kind and solved it. Overall a helpful experience for someone like me.


img 3/5.0 26, Aug 2023

Total?loss processing nightmare

My stolen car took almost three months to settle. Shop held it, Glacier did little follow?up. Kept sending letters but no resolution. Finally closed claim but it lingered painfully long. I was insured the whole time and felt stranded.


img 1/5.0 22, Aug 2023

Policy cancellation was a mess

I tried to cancel my policy but they kept charging me even after I requested cancellation. I called multiple times but they said my cancellation didn?t go through. Took weeks to finally fix it and get a refund. Very bad experience overall.


img 5/5.0 19, Aug 2023

Comfortable process

I felt comfortable sharing info and questions. They didn?t make me feel judged for my driving history. That eases anxiety.


img 5/5.0 15, Aug 2023

Reliable help when needed

I had an issue updating my address and they fixed it over the phone right away. No hold time, no hassle. It's nice when a company just handles things without dragging it out.


img 5/5.0 08, Aug 2023

Quick online quote

Used the online quoting tool over lunch, had a number within minutes. Later an agent called to confirm details. Simple and straightforward experience, no hidden fees.


img 5/5.0 04, Aug 2023

No credit score bias

Glad they said they don?t use credit score for premiums. That was huge relief.


img 5/5.0 27, Jul 2023

Straightforward claims follow up

After claim I got text updates and adjuster checked in. Kept me posted which I liked.


img 2/5.0 25, Jul 2023

Surprise fees

I noticed some fees I wasn?t told about when I signed up. Customer support said they were standard but I wish they explained it better upfront. It felt like hidden costs and that left a bad taste.


img 2/5.0 21, Jul 2023

Poor communication during claims

When I had a claim, I got very little information about what was going on. I had to reach out many times just to get small updates. It made a stressful situation worse.


img 5/5.0 13, Jul 2023

Easy agent lookup

Their site had local agent finder, I picked one down the street. Walked in and got quote face?to?face. That was convenient.


img 4/5.0 11, Jul 2023

Simple quote process

Got quote in minutes via their site, then agent called to confirm. Flexible options and low down payment were helpful for my budget. When I had to change my address it took a couple calls to fix, but they eventually sorted it. Good basic service.


img 5/5.0 08, Jul 2023

Good if you need SR22

I needed SR22 and they knew exactly what to do. No runaround. Sent it to the state and to me, no issues.


img 5/5.0 01, Jul 2023

Flexible payment dates

I needed payment aligned with payday and they revised my schedule no trouble. Felt considerate, not pushy.


img 3/5.0 27, Jun 2023

Limited customer support hours

They only operate weekdays 8:30?5, so I had trouble contacting them outside work hours. Had to wait until next day to manage a claim. If you?re busy or need evening support, plan ahead?service times aren?t flexible.


img 4/5.0 20, Jun 2023

Solid value for high?risk drivers

I?ve had lapses and some tickets. Glacier insured me when others said no. Rates aren?t lowest but fair given history. Setup was quick with minimal down payment. Filing claim online wasn?t hard, though adjuster response was slower than ideal. Still, I?m satisfied.


img 2/5.0 16, Jun 2023

Difficult website navigation

Their website is not very user-friendly. I had trouble finding my documents and paying bills online. It was confusing and not intuitive at all. I hope they improve it soon.


img 3/5.0 12, Jun 2023

Roadside coverage confusion

I paid for roadside assistance but when I needed a tow they said I didn?t have it. Said system error. I ended up paying myself. I called back and forth but nothing fixed. Felt misleading and unhelpful until sorted out later.


img 2/5.0 08, Jun 2023

Hard to cancel policy

I tried to cancel my policy after selling my car but the process was confusing and took longer than expected. They charged me for extra days even after I called to cancel. I didn?t feel treated fairly.


img 5/5.0 01, Jun 2023

No confusion

The coverage terms were clear and agent broke down everything without jargon. I asked the dumb questions and they didn?t make me feel dumb. Appreciate that.


img 5/5.0 31, May 2023

Helpful SR?22 guidance

I needed SR?22 filing after ticket. Agent clearly explained process and fee. Felt legit support.


img 4/5.0 26, May 2023

Good for low credit drivers

I had poor credit and they still gave me coverage without extra fees. Policy setup was fast and the online portal is easy. Payment plan flexible, but I felt some confusion about deductibles at first. Rep clarified eventually. Overall value solid, just wish paperwork was clearer.


img 5/5.0 19, May 2023

Everything up front

They told me all costs, no hidden fees. What they quoted is what I paid. I respect that kind of transparency.


img 5/5.0 14, May 2023

Established company feel

I read they?ve been around 50+ years?gives some confidence. My experience was friendly and hassle free overall.


img 5/5.0 01, May 2023

Simple switch

Switched from my old insurer to Glacier. Cancelled old, started new quickly. No gaps in coverage. Felt seamless.


img 5/5.0 27, Apr 2023

Unexpected savings

I thought my rate was low, then agent looked deeper and found I was eligible for more discount. Was nice to get surprised savings, not something I expected.


img 5/5.0 14, Apr 2023

Worked with my budget

Told them straight up what I could afford and they worked something out. Didn?t try to upsell me. That kind of service?s hard to find.


img 5/5.0 09, Apr 2023

Prompt email reminders

They send reminder emails before payment?s due. That?s helpful cause I?m forgetful. Prevents late fees ? appreciate the heads up.


img 5/5.0 03, Apr 2023

Easy quoting process

I got a quote online and it was pretty painless. Took a few minutes, the agent clarified my questions and I ended up saving a bit. Nothing fancy but it felt genuine. Good experience overall.


Glacier Insurance Company

Glacier Auto Insurance may have a new name, but we bring over 50 years of experience in providing reliable personal auto coverage. While many insurers have come and gone, our commitment to dependable service, affordable rates, low down payments, and flexible payment plans has remained constant. We aim to make the process simple and stress-free offering fast quotes, helpful claims support, and coverage that gets you confidently back on the road. Getting started is easy. You can request a quick online quote directly on our website, call our support team at 1-888-GLACIER, or connect with one of our trusted independent agents near you. However you choose to reach us, Glacier Auto Insurance is here to help you move forward with confidence.

Address
1767 Sentry Parkway West
19422
Blue Bell
United States

Website
glacierautoinsurance.com

Email
support@glacierinsurance.com

Telephone
(800) 291-3972

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