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Franklin Machine Products

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118 reviews found
img 3/5.0 22, Mar 2025

Mixed Feelings

Some items were great, but a few felt lower quality than expected.

img 5/5.0 16, Mar 2025

Consistently Excellent

I?ve never had any issues with my orders, and shipping is always prompt.

img 2/5.0 10, Mar 2025

Backorders Without Notice

Ordered an in-stock item but later found out it was backordered. Disappointing.

img 4/5.0 04, Mar 2025

Mostly Positive Experience

One item arrived damaged, but they sent a replacement quickly.

img 5/5.0 26, Feb 2025

Great for Bulk Orders

I purchase in bulk, and FMP always provides good deals and fast shipping.

img 1/5.0 20, Feb 2025

Poor Customer Support

I tried calling multiple times for an issue but had to wait too long for a response.

img 5/5.0 14, Feb 2025

User-Friendly Website

The website is easy to navigate, and finding the right part is simple.

img 2/5.0 08, Feb 2025

Difficult Return Process

Returning an item was frustrating due to high restocking fees and slow refunds.

img 4/5.0 02, Feb 2025

Solid Quality, Minor Delays

Parts are durable, but sometimes orders take longer than expected to arrive.

img 5/5.0 27, Jan 2025

Trustworthy and Professional

I rely on FMP for all my restaurant parts. Their professionalism and product quality are top-notch.

img 3/5.0 21, Jan 2025

Good Selection, Some Issues

The selection is great, but I received the wrong item once. Customer support helped resolve it.

img 5/5.0 15, Jan 2025

Best Parts Supplier

I have used FMP for years, and they never disappoint. Great service and high-quality parts.

img 2/5.0 09, Jan 2025

Expensive Shipping

The product was fine, but the shipping cost was too high for a small order.

img 4/5.0 03, Jan 2025

Responsive Customer Service

Customer support was very helpful when I needed assistance with an order.

img 5/5.0 28, Dec 2024

Fast and Efficient

Orders arrive on time, and I appreciate the ease of finding compatible parts on their website.

img 3/5.0 22, Dec 2024

Average Experience

The website was a bit difficult to navigate, but the parts I received were good quality.

img 4/5.0 16, Dec 2024

Quality Products, Pricey

The parts are great, but prices are slightly higher than competitors. However, the quality justifies the cost.

img 5/5.0 10, Dec 2024

Reliable Supplier

I have ordered multiple times, and FMP always delivers exactly what I need. Highly recommended!

img 4/5.0 04, Dec 2024

Good, But Shipping Delays

The parts are high quality, but shipping took longer than expected. Otherwise, a great experience.

img 5/5.0 28, Nov 2024

Outstanding Service

FMP has always provided exceptional service. Orders are processed quickly, and customer support is fantastic.

img 5/5.0 22, Nov 2024

A Trusted Supplier for Restaurant Owners

As a restaurant owner, I rely on reliable suppliers for equipment parts, and FMP has never let me down. Their pricing is fair, their selection is unbeatable, and their customer service is exceptional. I had an issue where I ordered the wrong part, and they helped me exchange it quickly without any hassle. Their fast shipping has saved me from downtime multiple times. I highly recommend them to anyone in the food service industry. They are truly a company you can trust!

img 5/5.0 16, Nov 2024

Excellent Selection and Customer Service

I love the variety FMP has. I always find the part I am looking for in stock. Their website is easy to search, and they give great product descriptions so I know exactly what I am getting. Shipping is quick, and I have never had a problem with lost or delayed orders. Their customer support team is also great?they actually take the time to help you find the right parts. I have had nothing but positive experiences with them!

img 5/5.0 10, Nov 2024

Great for Bulk Orders and Hard-to-Find Parts

I manage a number of locations for restaurants. FMP is great for handling large orders easily. Their price is competitive, and their inventory is impressive. I have found parts that even other suppliers were not able to carry. They ship quickly. The few times I have needed to ask them a question, their customer service team was quite responsive. I like that they stand behind the quality of their products. Such a reliable supplier is rarely found, and I will use them for years to come.

img 5/5.0 04, Nov 2024

Always Dependable and Professional

I have ordered from FMP several times over the years, and they have been extremely reliable. Shipping is always quick, and they always pack items securely so that nothing gets damaged. Their parts are of the highest quality, and I have had fewer replacements since switching to them. Their customer service is also top-notch; they always answer my questions promptly. I also love their flat-rate shipping option, which saves money when ordering multiple parts. I will continue to rely on them for all my kitchen maintenance needs.

img 5/5.0 29, Oct 2024

A One-Stop Shop for Kitchen Parts

FMP is where I go for everything I need to replenish my kitchen parts. They have so many items, so there's never a need to go elsewhere. I like that their website is intuitive. Specifications are detailed, and shipping is always on time. Orders have never shipped damaged. Customer service is outstanding?very responsive and helpful. Even when I needed something urgently, they expedited shipping without any hassle. I would highly recommend them to any restaurant owner or maintenance team.

img 5/5.0 23, Oct 2024

Reliable, Every Time

FMP has never disappointed me. Their products are always of the highest quality, and I can rely on their shipping to be on time. Their website is user-friendly, and I appreciate their wide selection. I have never had a problem with compatibility because their descriptions are accurate. I will continue ordering from them for years to come!

img 5/5.0 17, Oct 2024

Accurate Product Listings and Fast Delivery

I appreciate how detailed FMP?s product listings are. Everything I?ve ordered has been exactly as described, which is important when dealing with replacement parts. Their shipping is fast, and their packaging ensures nothing arrives damaged. Their pricing is fair for the quality they provide. I?ve recommended them to several colleagues, and they?ve all had positive experiences. If you?re looking for a trustworthy parts supplier, FMP is a great choice.

img 5/5.0 11, Oct 2024

Durable and Long-Lasting Parts

The parts I have ordered from FMP have always been durable and long-lasting. I used to order from other suppliers, but their parts would wear out too quickly. FMP's products are reliable and save me money in the long run. Their shipping is fast, and orders are always accurate. I appreciate their commitment to quality and customer satisfaction. It's rare to find a company that consistently delivers great service and great products. I highly recommend them to anyone looking for kitchen equipment replacement parts.

img 5/5.0 05, Oct 2024

Fantastic Customer Support

FMP has some of the best customer service I?ve ever experienced. The company had an order issue with a wrong part being ordered. They helped me to find the right one and the return process was easy. The shipping is quick, and their products are of high quality. I also like that their website has specifications in detail, making it easier to choose the right part. They go above and beyond to ensure customer satisfaction, and that's why I keep coming back. Highly recommend!

img 5/5.0 29, Sep 2024

Ideal for Bulk Purchases

Having operated restaurants, my business needs frequent large purchases for kitchen equipment parts. I always found them never to fail and have always provided what I requested. Bulk price quotes were more than fair in comparison with most suppliers. Orders arrive quickly, and I?ve never had an issue with missing items. I also appreciate that their packaging is secure, so nothing arrives damaged. I once had a question about a part?s compatibility, and their customer service team was incredibly helpful. I will continue using them for all my restaurant?s needs.

img 5/5.0 23, Sep 2024

Trustworthy and Efficient Supplier

I order from FMP for years. They always treat me well and provide excellent service. Their site is easy to navigate, so I can always find what I need quickly. Their products are durable and good quality, justifying the money paid. Delivery is fast. Orders are received correctly. An item was a little delayed; however, they were honest in their communication as to when that would be completed. Really like the truth and reliability that emanates from these people. For restaurant equipment parts, FMP is an all-time top provider.

img 5/5.0 17, Sep 2024

Consistently Great Experience

Every time I order from FMP, I have a great experience. Their website is easy to navigate, and I love that they offer so many options. All parts I have ordered were of great quality and fitted perfectly. If I needed something that was not on the list, customer support was able to help me find an alternative. Shipping is always reliable, and I have never had a lost or damaged package. It is wonderful knowing that I can rely on them whenever I need parts for my restaurant's kitchen equipment. They have earned a loyal customer in me!

img 5/5.0 11, Sep 2024

Excellent Selection of OEM Parts

FMP is one of the few places I trust for OEM replacement parts. They always have the specific items I need, and their product descriptions are detailed enough to guarantee a perfect match. Their pricing is competitive, and shipping is efficient. Even when I needed to return an item due to my own mistake, the process was easy. Their customer service is knowledgeable and helpful. I've never had any major issues, and that's why I continue to order from them. If you need reliable parts, FMP is a great choice.

img 5/5.0 05, Sep 2024

Great Customer Service and Fast Shipping

I have ordered from FMP several times, and they never fail. Their website is very organized, making it easy to find the right parts. The customer service is really great whenever I need to ask for something. One time, I needed a part urgently replaced, and they accelerated my order with no hassle. The parts are always well-packed and come in perfect condition. Their shipping is fast, and I like that they charge reasonably. I recommend FMP for anyone looking for reliable, quality kitchen equipment parts. They're a company that really values customer satisfaction.

img 5/5.0 30, Aug 2024

Reliable and High-Quality Parts

FMP has been our go-to supplier for restaurant equipment parts for years. Their selection is extensive, and we always find exactly what we need. Their products are high-quality and last longer than parts from other suppliers. The ordering process is easy, and their website provides clear product descriptions. Shipping is fast, and customer service is always responsive. Even when we had a problem with a backordered item, they kept us posted. It's hard to find such a reliable company, and we will continue to use FMP for all our needs.

img 2/5.0 24, Aug 2024

Not Enough Product Images

Some listings only have one low-quality image, which makes it hard to determine if it?s the right part. More detailed photos from different angles would be a huge improvement.

img 2/5.0 18, Aug 2024

Search Function Needs Improvement

The website?s search function isn?t great. I tried searching for a specific model number, and it didn?t show up, even though they carry it. It made the ordering process frustrating.

img 2/5.0 12, Aug 2024

Slow Refund Process

It took almost a month to get my refund for a returned item. I had to follow up multiple times. If they improved their return process, I?d consider ordering again, but for now, I?m hesitant.

img 2/5.0 06, Aug 2024

Limited Warranty Coverage

I had a part fail sooner than expected, but FMP wouldn?t replace it because it was past the short warranty period. Other suppliers offer better guarantees on their products.

img 2/5.0 31, Jul 2024

Inconsistent Quality

Some parts I?ve received from FMP are high-quality, while others feel cheap. There?s no consistency, which makes ordering risky. I wish they had better quality control so I?d know what to expect.

img 2/5.0 25, Jul 2024

Tracking Information Delays

It took days to receive tracking information after my order was shipped. Other companies provide updates in real time, but FMP's system seems outdated. I had to call twice just to get my tracking number.

img 2/5.0 19, Jul 2024

Packaging Could Be Better

My order arrived with parts loosely packed in a box, and one item was damaged. They replaced it, but better packaging would have avoided the problem in the first place.

img 2/5.0 13, Jul 2024

Shipping Costs Are Too High

The products are decent, but the shipping fees are excessive. Even small, lightweight items cost a lot to ship. Considering how long delivery takes, the high cost isn?t justified.

img 2/5.0 07, Jul 2024

Backorders Without Notice

I ordered a part that was marked as ?in stock,? but later got an email saying it was on backorder. If I had known upfront, I wouldn?t have ordered. Their inventory system needs updating.

img 2/5.0 01, Jul 2024

Wrong Item Sent

I double-checked my order before placing it, yet I still received the wrong part. Customer service fixed the issue, but it took too long. Mistakes happen, but they need to improve their quality control.

img 2/5.0 25, Jun 2024

Expensive for What You Get

The parts work fine, but they?re overpriced. I found the same item from another supplier for much less. If you?re in a hurry, FMP might be an option, but there are definitely better deals elsewhere.

img 1/5.0 19, Jun 2024

Customer Support is Hard to Reach

I had an issue with an order and tried calling customer service. I was on hold for nearly 30 minutes before someone answered. Emails take even longer to get a response. A company selling essential parts should have better support.

img 2/5.0 13, Jun 2024

Unclear Product Descriptions

The website could use better product descriptions. I ordered a part based on the listed details, but it didn?t fit. More measurements and specifications would prevent unnecessary returns. It?s frustrating to waste time and money on something that isn?t clearly described.

img 2/5.0 07, Jun 2024

Difficult Returns Process

I accidentally ordered the wrong size part and had to return it. The return process was complicated, and they charged a restocking fee. It took too long to get my refund. I expected a smoother experience, especially since mistakes happen.

img 2/5.0 01, Jun 2024

Slow Shipping Process

The products are decent, but the shipping times are too slow. I?ve had orders take weeks to arrive, even though the website said they were in stock. Customer service was polite but didn?t offer much help. If you need parts urgently, you might want to look elsewhere.

img 5/5.0 26, May 2024

Customer-Centric Organization

FMP truly does care about customer satisfaction. The support staff is extremely generous, and the products offered are unmatched.

img 4/5.0 20, May 2024

Reputable Provider of OEM Parts

FMP stocks many OEM parts that fit exactly with our machines. Shipping is fast, though some of the less common items take a long time to restock.

img 5/5.0 14, May 2024

Great for Restaurant Owners

As a restaurant owner, I rely on FMP for replacement parts. Their selection and quality keep my kitchen equipment running smoothly.

img 4/5.0 08, May 2024

Consistent Order Accuracy

We have placed multiple orders, and they have almost always been correct. A minor mix-up happened once, but customer service resolved it quickly.

img 5/5.0 02, May 2024

Shipments are Well-Packed

Every package that we have received from FMP has been very well-packed and secure, ensuring that delicate parts arrive undamaged.

img 4/5.0 26, Apr 2024

Easy to Return Items

We returned a part because it was the wrong fit. The process was pretty easy. Refunds do take a little time, but it was all pretty smooth.

img 5/5.0 20, Apr 2024

Good Order Tracking

I like the fact that FMP tracks the shipment clearly, so we always know when our orders are due, which really helps with planning.

img 4/5.0 14, Apr 2024

Good Price for Quality Parts

FMP is a fair price for the quality of the parts. Not the cheapest, but the durability of the parts is worth it.

img 5/5.0 08, Apr 2024

Solid and Reliable Parts

We have used FMP parts for many years, and they last incredibly well. The parts are more durable than any other supplier.

img 4/5.0 02, Apr 2024

Fast Order Processing

FMP processes orders so quickly, which is just fine for our business. Shipping was reasonable on the whole; however, sometimes it takes longer during peak times.

img 4/5.0 27, Mar 2024

Solid Supplier for Kitchen Parts

We have ordered a number of times from FMP, and the parts always met our expectations. One time, an item was mislabeled, but they resolved it quickly.

img 5/5.0 21, Mar 2024

Helpful Customer Service

Whenever we need to know which particular product is compatible, FMP's team is fast at response. They do give detailed explanations and suggest the best alternative when necessary.

img 4/5.0 15, Mar 2024

Quick Order Fill

FMP is great with processing orders. They had a back-order, but kept us up to date.

img 5/5.0 09, Mar 2024

Comprehensive Stock

The FMP's selection is so wide. We managed to locate the most niche items without a hitch.

img 4/5.0 03, Mar 2024

Trusted Quality

FMP consistently delivers parts that meet our quality standards. Occasionally, an item is out of stock, but alternatives are suggested.

img 5/5.0 26, Feb 2024

Attentive Customer Support

FMP's customer service is responsive and helpful. They address inquiries promptly, ensuring a smooth purchasing experience.

img 4/5.0 20, Feb 2024

Seamless Website Experience

Navigating FMP's website is straightforward. There was a moment when a page didn't load correctly, but it was a minor hiccup.

img 5/5.0 14, Feb 2024

Long-Lasting Parts

FMP's products are durable. We have fewer equipment problems since we switched to their parts.

img 4/5.0 08, Feb 2024

Supportive Customer Service

FMP's staff is always prepared to address issues. One time, a return took longer than it should have, but they were professional about it.

img 5/5.0 02, Feb 2024

Product Description Clear

The website of FMP is very detailed, which makes our purchasing decisions informed. They must be really keen on understanding the customer.

img 4/5.0 27, Jan 2024

Quick Delivery

Most orders from FMP arrive on time. There have been minor delays, but they are communicated effectively.

img 5/5.0 21, Jan 2024

Good Variety of Products

FMP's huge inventory means we can source hard-to-find parts easily. Their commitment to stocking a wide range is appreciated.

img 4/5.0 15, Jan 2024

Effortless Ordering

The ordering process on FMP's website is user-friendly. One time, the checkout had a glitch, but customer service helped right away.

img 5/5.0 09, Jan 2024

Consistent Quality

We have never been disappointed with the quality of parts from FMP. Their products meet our expectations every time.

img 4/5.0 03, Jan 2024

Helpful Customer Service

FMP's support team is knowledgeable and assists with any issues. There was an instance of miscommunication, but it was promptly addressed.

img 5/5.0 27, Dec 2023

Informative Website

The FMP website is so informative that we can easily make the right choices for the right parts. Their search function is very helpful.

img 4/5.0 21, Dec 2023

Reliable Shipping

Orders from FMP are usually delivered on time. Rarely, we have experienced a delay, but generally, FMP shipping is reliable.

img 5/5.0 15, Dec 2023

Excellent Product Range

FMP's wide range selection ensures we get the right parts for our different equipment. The product information provided is very helpful in making good choices.

img 4/5.0 08, Dec 2023

Quality Parts

The parts from FMP are very durable, and our maintenance costs have decreased because of this. Sometimes, a part is not in stock, but they let you know ahead of time.

img 5/5.0 02, Dec 2023

Trusted Supplier

We have been using FMP for years, and they always delivered quality products. Their service shows their commitment to customer satisfaction.

img 4/5.0 25, Nov 2023

Responsive Customer Support

Whenever we have had questions, FMP's customer service team has been helpful. One time, the hold times were longer than expected, but issues were resolved satisfactorily.

img 5/5.0 19, Nov 2023

User-Friendly Website

The FMP website makes it easy to find and order parts. Good images and descriptions help us get exactly what we need.

img 4/5.0 12, Nov 2023

Prompt Delivery

Most deliveries are prompt with FMP, and shipping seems to be effective. There was a slight delay during peak season, but not significant.

img 5/5.0 06, Nov 2023

Comprehensive Catalog

FMP's catalog is so diverse that we have to look elsewhere only rarely. Their website is user-friendly and product descriptions are very detailed.

img 4/5.0 30, Oct 2023

Efficient Service

Ordering from FMP is easy and their customer support is very good. Once we received a wrong item, and they corrected the mistake right away.

img 5/5.0 24, Oct 2023

Quality Products

FMP products are of premium quality and really last. Silicone gaskets and drain locks of FMP really last long. We have hardly faced any problem with their spare parts.

img 4/5.0 18, Oct 2023

Dependable Partner

FMP's reliable parts ensure that our kitchen operations run smoothly. Their same-day shipping policy minimizes downtime. A few times, items arrived a little delayed, but we are satisfied overall.

img 5/5.0 11, Oct 2023

Great Selection and Service

The variety of products offered at FMP is impressive. We always find what we need, and their flat-rate shipping is a bonus. The website is easy to use, making ordering a breeze.

img 4/5.0 05, Oct 2023

Reliable Parts Supplier

FMP always ensures quality parts are supplied to our restaurant equipment. Their vast catalogue and timely deliveries make them the preferred supplier to our restaurant equipment. Sometimes an item is out of stock; however, they always keep their customers updated.

img 4/5.0 28, Sep 2023

Responsive Customer Support

The support team is fantastic at FMP, and they respond very fast to inquiries. Once, I had a shipping delay issue, and they kept me informed throughout the whole process. Their selection is great, and their products last a long time. I just wish they offered more discount codes for frequent buyers.

img 5/5.0 22, Sep 2023

Great Service Consistently

I order from FMP for years and never had an issue. The service is great every time and I get what I order, no matter the case. I even need their support team in finding a particular part, they are always responsive. I would continue to buy from them my kitchen needs.

img 5/5.0 15, Sep 2023

Best Place for OEM Parts

When looking for OEM parts, FMP is the one stop shop. They have such an enormous amount, and I appreciate the hard-to-find part stocking. They get the package to me promptly and the package always is sent very well packed. I've never had to worry about returns or bad stock. I definitely would recommend FMP.

img 5/5.0 09, Sep 2023

Good for Bulk Orders

I run multiple locations of restaurants and find it quite easy to make large orders for FMP. Their pricing is competitive, and they often give bulk discounts. I have experienced a couple of orders arriving later than expected, but overall, they are pretty reliable. When I have questions, their customer service team always responds.

img 5/5.0 03, Sep 2023

Always Have What I Need

FMP has it, no matter what part I'm looking for. Their inventory is impressive and, with the website, really easy to sift through products. I also appreciate the fact that they offer a few different brands so I can decide between OEM and generic options. Their customer service team is also fantastic!

img 4/5.0 27, Aug 2023

Competitive Pricing with Great Service

FMP is very good value for the money. Their parts are competitively priced, and the quality is fantastic. I appreciate their efficient ordering process and quick shipping. The only reason I'm giving four stars instead of five is that I wish they had free shipping on smaller orders.

img 5/5.0 21, Aug 2023

Accurate Product Descriptions

What I enjoy about FMP is how well their product description is. I have ordered lots of parts and they always fit exactly as the advertisement. Pictures and specifications are very detailed. Shipping is pretty fast, too, and nothing has ever come damaged.

img 5/5.0 15, Aug 2023

High-Quality Products That Last

I?ve used FMP parts for years, and they never disappoint. They last longer than other brands, making them a great investment. Their range of products is impressive, and I always find what I need. The website is easy to use, and their customer service team is knowledgeable and friendly.

img 4/5.0 08, Aug 2023

Timely and Reliable Deliveries

FMP does a great job with shipping. I usually receive my orders within a few days, and they?re always well-packaged. One time, a shipment was delayed, but customer service kept me updated, which I appreciated. Their parts fit perfectly, and I?ve never had to return anything.

img 5/5.0 02, Aug 2023

Go-To Source for Kitchen Parts

FMP is my first preference for the kitchen replacement parts. They stock nearly everything I require, and the quality is always excellent. The price they quote is always justifiable by the quality. And they take proper care to make sure their customers are satisfied. I have already recommended them to several of my colleagues, and they have had excellent experiences as well.

img 5/5.0 26, Jul 2023

User-Friendly Website

Ordering from FMP is a piece of cake. Their website is well-organized, and I love how detailed their product descriptions are. I rarely have to call for clarification because everything is clearly explained. My orders always arrive on time, and I've never had an issue with quality. I highly recommend them!

img 4/5.0 20, Jul 2023

Excellent Customer Service

The best thing about FMP is their customer service. I had a question about a part, and their support team guided me through finding the right one. It arrived quickly and fit perfectly. The only minor issue is that some items go out of stock, but they always provide alternatives.

img 5/5.0 13, Jul 2023

High Quality and Shipping is Quick

I have ordered through FMP multiple times, and their products have always been very high quality. The parts stay in good shape longer than comparable parts from other suppliers, thus saving us replacement costs. They ship fast and I appreciate that they offer a flat rate for shipping. They have always responded to my emails when I've had questions on compatibility.

img 5/5.0 06, Jul 2023

Reliable Supplier for Restaurant Parts

FMP has been a lifesaver for our restaurant. Their selection of parts is vast, and we always find what we need. The website is easy to navigate, and ordering is hassle-free. Shipping is usually on time, and when we had a minor issue with an order, their customer service team handled it quickly. We trust them for all our equipment needs.

img 2/5.0 29, Jun 2023

Unreliable Quality

I have ordered a few parts from FMP, and while some are excellent, others feel cheap and poorly made. It's frustrating not knowing what to expect. I wish they had more consistency in their quality control because it makes me hesitant to place future orders.

img 2/5.0 24, Jun 2023

Too Many Backorders

I run a busy kitchen, and I need replacement parts quickly. However, many items on FMP's site seem to be permanently back-ordered, and their restock dates are often inaccurate. This means I can't depend on them for quick, emergency needs. I began exploring other suppliers that keep better stock.

img 2/5.0 18, Jun 2023

Online Product Info Not Sufficient

FMP's website doesn't have enough description on their products. I ordered a replace part that looked exactly what I was looking for; it was the wrong fit when it arrived. If they added more details about specifications and measurements, they would avoid a lot of ordering errors.

img 2/5.0 12, Jun 2023

Delayed Refunds

I returned an item over a month ago, and I still haven't gotten my refund. It took several calls, and each time, they said it was 'being processed.' If you're looking for a speedy conclusion to returns, forget about FMP ? their refund process is agonizingly slow.

img 2/5.0 05, Jun 2023

Restocking Fees Are Unfair

I received the wrong size part. The mistake on my end meant a costly restocking fee to send it back. It is just another fee you find hidden away and dings the customer for the simple error of a misfit size. I won't order from them again until they modify their return policies.

img 1/5.0 30, May 2023

Difficult to Contact Support

Frustrating trying to contact FMP customer service. Not returned calls on time, days for an e-mail response. Simple question, was compatibility related, but was a bit too hard to obtain an answer from. A seller of essential parts should have an easier availability at customer support.

img 2/5.0 23, May 2023

Wrong Part Sent

I ordered a specific replacement part, and FMP sent the wrong one. I double-checked my order, and I had selected the correct item, so the mistake was on their end. Instead of quickly fixing the issue, they made me go through a lengthy return process. The whole ordeal wasted my time and money.

img 2/5.0 18, May 2023

Lack of Order Updates

FMP does not update customers well on their orders. After placing an order, I received a confirmation email but no tracking information. I had to call twice to get an update. With so many other companies offering real-time tracking, I expected better communication from them.

img 2/5.0 12, May 2023

Items Arrived Damaged

I ordered a big quantity from FMP, and when the package arrived, many items were damaged. It seemed like they just threw them into the box without any padding. I contacted customer service, and they took a long time to respond. I finally got my replacements, but it could have been avoided if they had packaged it better.

img 2/5.0 05, May 2023

Poor Website Navigation

Not all of what I need is easily found on the site. Their search is atrocious, and at least half of their descriptions do not give enough information about what I ordered. Needless to say, I have ordered the wrong part because the compatibility wasn't listed clearly. A little bit of website usability would be a great step.

img 2/5.0 29, Apr 2023

Return Process is a Hassle

I purchased a part to fit my machine, but it did not fit. Trying to return it led to a multi-email and multi-call process that was a bit of a nightmare. They even charge a restocking fee when the product description is not accurate. I'll be more careful before ordering again from them.

img 2/5.0 22, Apr 2023

Frequent Stock Issues

One of the most frustrating aspects of ordering with FMP is their constant issues with stock. Every time I try to re-order essential parts, they either are back-ordered or out of stock. Extremely inconvenient when relying on timely repair. They would do a lot better managing inventory and keeping their customers informed as to availability.

img 2/5.0 17, Apr 2023

Overpriced for What You Get

I recently purchased a few replacement parts from FMP, and while they work fine, I feel like I overpaid. The same parts are available from other vendors at a cheaper price. I thought I was paying for better quality, but they don't seem any different from cheaper alternatives. For the cost, I expected better packaging and faster shipping.

img 2/5.0 10, Apr 2023

Poor Customer Service Experience

FMP has a decent selection of products, but their customer service is disappointing. I had an issue with a damaged part, and getting a replacement was a nightmare. The representative I spoke with was unhelpful and took days to respond. When they finally did, they blamed shipping instead of offering a solution. I expected better service from a company that caters to professionals.

img 2/5.0 03, Apr 2023

Shipping Delays Are Frustrating

I have ordered from FMP several times. The quality of the product is good, but shipping delays are a problem. Even with expedited shipping, items are late. This has caused huge disruptions in my restaurant's operations. Customer service is polite but does not give real solutions. They just say that it is due to supply chain issues. If you need urgent parts, I would not recommend this place.

Franklin Machine Products

Address
101 Mt. Holly By-Pass
08048
Lumberton
United States

Website
fmponline.com

Email
fmptrustpilot@fmponline.com

Telephone
800-257-7737

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