Franklin Machine Products
3.81/5.0
Mason Ward
3/5.0
22, Mar 2025
Mixed Feelings
Some items were great, but a few felt lower quality than expected.
Alexandra Cook
5/5.0
16, Mar 2025
Consistently Excellent
I?ve never had any issues with my orders, and shipping is always prompt.
Brandon Ramirez
2/5.0
10, Mar 2025
Backorders Without Notice
Ordered an in-stock item but later found out it was backordered. Disappointing.
Angela Hughes
4/5.0
04, Mar 2025
Mostly Positive Experience
One item arrived damaged, but they sent a replacement quickly.
Lucas Diaz
5/5.0
26, Feb 2025
Great for Bulk Orders
I purchase in bulk, and FMP always provides good deals and fast shipping.
Rebecca Bryant
1/5.0
20, Feb 2025
Poor Customer Support
I tried calling multiple times for an issue but had to wait too long for a response.
Logan Parker
5/5.0
14, Feb 2025
User-Friendly Website
The website is easy to navigate, and finding the right part is simple.
Stephanie Sanders
2/5.0
08, Feb 2025
Difficult Return Process
Returning an item was frustrating due to high restocking fees and slow refunds.
Austin Simmons
4/5.0
02, Feb 2025
Solid Quality, Minor Delays
Parts are durable, but sometimes orders take longer than expected to arrive.
Victoria Powell
5/5.0
27, Jan 2025
Trustworthy and Professional
I rely on FMP for all my restaurant parts. Their professionalism and product quality are top-notch.
Dylan Reed
3/5.0
21, Jan 2025
Good Selection, Some Issues
The selection is great, but I received the wrong item once. Customer support helped resolve it.
Ashley Foster
5/5.0
15, Jan 2025
Best Parts Supplier
I have used FMP for years, and they never disappoint. Great service and high-quality parts.
Nathan Cox
2/5.0
09, Jan 2025
Expensive Shipping
The product was fine, but the shipping cost was too high for a small order.
Elizabeth Griffin
4/5.0
03, Jan 2025
Responsive Customer Service
Customer support was very helpful when I needed assistance with an order.
Caleb Hughes
5/5.0
28, Dec 2024
Fast and Efficient
Orders arrive on time, and I appreciate the ease of finding compatible parts on their website.
Nicole Kelly
3/5.0
22, Dec 2024
Average Experience
The website was a bit difficult to navigate, but the parts I received were good quality.
Zachary Bell
4/5.0
16, Dec 2024
Quality Products, Pricey
The parts are great, but prices are slightly higher than competitors. However, the quality justifies the cost.
Amanda Rivera
5/5.0
10, Dec 2024
Reliable Supplier
I have ordered multiple times, and FMP always delivers exactly what I need. Highly recommended!
Jacob Richardson
4/5.0
04, Dec 2024
Good, But Shipping Delays
The parts are high quality, but shipping took longer than expected. Otherwise, a great experience.
Samantha Morgan
5/5.0
28, Nov 2024
Outstanding Service
FMP has always provided exceptional service. Orders are processed quickly, and customer support is fantastic.
Benjamin Howard
5/5.0
22, Nov 2024
A Trusted Supplier for Restaurant Owners
As a restaurant owner, I rely on reliable suppliers for equipment parts, and FMP has never let me down. Their pricing is fair, their selection is unbeatable, and their customer service is exceptional. I had an issue where I ordered the wrong part, and they helped me exchange it quickly without any hassle. Their fast shipping has saved me from downtime multiple times. I highly recommend them to anyone in the food service industry. They are truly a company you can trust!
Kimberly Cooper
5/5.0
16, Nov 2024
Excellent Selection and Customer Service
I love the variety FMP has. I always find the part I am looking for in stock. Their website is easy to search, and they give great product descriptions so I know exactly what I am getting. Shipping is quick, and I have never had a problem with lost or delayed orders. Their customer support team is also great?they actually take the time to help you find the right parts. I have had nothing but positive experiences with them!
Ethan Flores
5/5.0
10, Nov 2024
Great for Bulk Orders and Hard-to-Find Parts
I manage a number of locations for restaurants. FMP is great for handling large orders easily. Their price is competitive, and their inventory is impressive. I have found parts that even other suppliers were not able to carry. They ship quickly. The few times I have needed to ask them a question, their customer service team was quite responsive. I like that they stand behind the quality of their products. Such a reliable supplier is rarely found, and I will use them for years to come.
Olivia Bennett
5/5.0
04, Nov 2024
Always Dependable and Professional
I have ordered from FMP several times over the years, and they have been extremely reliable. Shipping is always quick, and they always pack items securely so that nothing gets damaged. Their parts are of the highest quality, and I have had fewer replacements since switching to them. Their customer service is also top-notch; they always answer my questions promptly. I also love their flat-rate shipping option, which saves money when ordering multiple parts. I will continue to rely on them for all my kitchen maintenance needs.
Daniel Evans
5/5.0
29, Oct 2024
A One-Stop Shop for Kitchen Parts
FMP is where I go for everything I need to replenish my kitchen parts. They have so many items, so there's never a need to go elsewhere. I like that their website is intuitive. Specifications are detailed, and shipping is always on time. Orders have never shipped damaged. Customer service is outstanding?very responsive and helpful. Even when I needed something urgently, they expedited shipping without any hassle. I would highly recommend them to any restaurant owner or maintenance team.
Natalie Price
5/5.0
23, Oct 2024
Reliable, Every Time
FMP has never disappointed me. Their products are always of the highest quality, and I can rely on their shipping to be on time. Their website is user-friendly, and I appreciate their wide selection. I have never had a problem with compatibility because their descriptions are accurate. I will continue ordering from them for years to come!
Justin Bailey
5/5.0
17, Oct 2024
Accurate Product Listings and Fast Delivery
I appreciate how detailed FMP?s product listings are. Everything I?ve ordered has been exactly as described, which is important when dealing with replacement parts. Their shipping is fast, and their packaging ensures nothing arrives damaged. Their pricing is fair for the quality they provide. I?ve recommended them to several colleagues, and they?ve all had positive experiences. If you?re looking for a trustworthy parts supplier, FMP is a great choice.
Jennifer Reed
5/5.0
11, Oct 2024
Durable and Long-Lasting Parts
The parts I have ordered from FMP have always been durable and long-lasting. I used to order from other suppliers, but their parts would wear out too quickly. FMP's products are reliable and save me money in the long run. Their shipping is fast, and orders are always accurate. I appreciate their commitment to quality and customer satisfaction. It's rare to find a company that consistently delivers great service and great products. I highly recommend them to anyone looking for kitchen equipment replacement parts.
Tyler Jenkins
5/5.0
05, Oct 2024
Fantastic Customer Support
FMP has some of the best customer service I?ve ever experienced. The company had an order issue with a wrong part being ordered. They helped me to find the right one and the return process was easy. The shipping is quick, and their products are of high quality. I also like that their website has specifications in detail, making it easier to choose the right part. They go above and beyond to ensure customer satisfaction, and that's why I keep coming back. Highly recommend!
Rachel Perez
5/5.0
29, Sep 2024
Ideal for Bulk Purchases
Having operated restaurants, my business needs frequent large purchases for kitchen equipment parts. I always found them never to fail and have always provided what I requested. Bulk price quotes were more than fair in comparison with most suppliers. Orders arrive quickly, and I?ve never had an issue with missing items. I also appreciate that their packaging is secure, so nothing arrives damaged. I once had a question about a part?s compatibility, and their customer service team was incredibly helpful. I will continue using them for all my restaurant?s needs.
Kevin Brooks
5/5.0
23, Sep 2024
Trustworthy and Efficient Supplier
I order from FMP for years. They always treat me well and provide excellent service. Their site is easy to navigate, so I can always find what I need quickly. Their products are durable and good quality, justifying the money paid. Delivery is fast. Orders are received correctly. An item was a little delayed; however, they were honest in their communication as to when that would be completed. Really like the truth and reliability that emanates from these people. For restaurant equipment parts, FMP is an all-time top provider.
Katherine Turner
5/5.0
17, Sep 2024
Consistently Great Experience
Every time I order from FMP, I have a great experience. Their website is easy to navigate, and I love that they offer so many options. All parts I have ordered were of great quality and fitted perfectly. If I needed something that was not on the list, customer support was able to help me find an alternative. Shipping is always reliable, and I have never had a lost or damaged package. It is wonderful knowing that I can rely on them whenever I need parts for my restaurant's kitchen equipment. They have earned a loyal customer in me!
Ryan Martinez
5/5.0
11, Sep 2024
Excellent Selection of OEM Parts
FMP is one of the few places I trust for OEM replacement parts. They always have the specific items I need, and their product descriptions are detailed enough to guarantee a perfect match. Their pricing is competitive, and shipping is efficient. Even when I needed to return an item due to my own mistake, the process was easy. Their customer service is knowledgeable and helpful. I've never had any major issues, and that's why I continue to order from them. If you need reliable parts, FMP is a great choice.
Megan Walker
5/5.0
05, Sep 2024
Great Customer Service and Fast Shipping
I have ordered from FMP several times, and they never fail. Their website is very organized, making it easy to find the right parts. The customer service is really great whenever I need to ask for something. One time, I needed a part urgently replaced, and they accelerated my order with no hassle. The parts are always well-packed and come in perfect condition. Their shipping is fast, and I like that they charge reasonably. I recommend FMP for anyone looking for reliable, quality kitchen equipment parts. They're a company that really values customer satisfaction.
Joshua Clark
5/5.0
30, Aug 2024
Reliable and High-Quality Parts
FMP has been our go-to supplier for restaurant equipment parts for years. Their selection is extensive, and we always find exactly what we need. Their products are high-quality and last longer than parts from other suppliers. The ordering process is easy, and their website provides clear product descriptions. Shipping is fast, and customer service is always responsive. Even when we had a problem with a backordered item, they kept us posted. It's hard to find such a reliable company, and we will continue to use FMP for all our needs.
Laura Harris
2/5.0
24, Aug 2024
Not Enough Product Images
Some listings only have one low-quality image, which makes it hard to determine if it?s the right part. More detailed photos from different angles would be a huge improvement.
Matthew Scott
2/5.0
18, Aug 2024
Search Function Needs Improvement
The website?s search function isn?t great. I tried searching for a specific model number, and it didn?t show up, even though they carry it. It made the ordering process frustrating.
Melinda Clark
2/5.0
12, Aug 2024
Slow Refund Process
It took almost a month to get my refund for a returned item. I had to follow up multiple times. If they improved their return process, I?d consider ordering again, but for now, I?m hesitant.
Jaden Reed
2/5.0
06, Aug 2024
Limited Warranty Coverage
I had a part fail sooner than expected, but FMP wouldn?t replace it because it was past the short warranty period. Other suppliers offer better guarantees on their products.
Jocelyn Parker
2/5.0
31, Jul 2024
Inconsistent Quality
Some parts I?ve received from FMP are high-quality, while others feel cheap. There?s no consistency, which makes ordering risky. I wish they had better quality control so I?d know what to expect.
Colin King
2/5.0
25, Jul 2024
Tracking Information Delays
It took days to receive tracking information after my order was shipped. Other companies provide updates in real time, but FMP's system seems outdated. I had to call twice just to get my tracking number.
Courtney Walker
2/5.0
19, Jul 2024
Packaging Could Be Better
My order arrived with parts loosely packed in a box, and one item was damaged. They replaced it, but better packaging would have avoided the problem in the first place.
Nathaniel Perez
2/5.0
13, Jul 2024
Shipping Costs Are Too High
The products are decent, but the shipping fees are excessive. Even small, lightweight items cost a lot to ship. Considering how long delivery takes, the high cost isn?t justified.
Maria Jenkins
2/5.0
07, Jul 2024
Backorders Without Notice
I ordered a part that was marked as ?in stock,? but later got an email saying it was on backorder. If I had known upfront, I wouldn?t have ordered. Their inventory system needs updating.
Seth Griffin
2/5.0
01, Jul 2024
Wrong Item Sent
I double-checked my order before placing it, yet I still received the wrong part. Customer service fixed the issue, but it took too long. Mistakes happen, but they need to improve their quality control.
Heather Brown
2/5.0
25, Jun 2024
Expensive for What You Get
The parts work fine, but they?re overpriced. I found the same item from another supplier for much less. If you?re in a hurry, FMP might be an option, but there are definitely better deals elsewhere.
Anthony Hall
1/5.0
19, Jun 2024
Customer Support is Hard to Reach
I had an issue with an order and tried calling customer service. I was on hold for nearly 30 minutes before someone answered. Emails take even longer to get a response. A company selling essential parts should have better support.
Shannon Lewis
2/5.0
13, Jun 2024
Unclear Product Descriptions
The website could use better product descriptions. I ordered a part based on the listed details, but it didn?t fit. More measurements and specifications would prevent unnecessary returns. It?s frustrating to waste time and money on something that isn?t clearly described.
Tyler Adams
2/5.0
07, Jun 2024
Difficult Returns Process
I accidentally ordered the wrong size part and had to return it. The return process was complicated, and they charged a restocking fee. It took too long to get my refund. I expected a smoother experience, especially since mistakes happen.
Kylie Martinez
2/5.0
01, Jun 2024
Slow Shipping Process
The products are decent, but the shipping times are too slow. I?ve had orders take weeks to arrive, even though the website said they were in stock. Customer service was polite but didn?t offer much help. If you need parts urgently, you might want to look elsewhere.
Parker Hughes
5/5.0
26, May 2024
Customer-Centric Organization
FMP truly does care about customer satisfaction. The support staff is extremely generous, and the products offered are unmatched.
Kristin Brooks
4/5.0
20, May 2024
Reputable Provider of OEM Parts
FMP stocks many OEM parts that fit exactly with our machines. Shipping is fast, though some of the less common items take a long time to restock.
Evan Bell
5/5.0
14, May 2024
Great for Restaurant Owners
As a restaurant owner, I rely on FMP for replacement parts. Their selection and quality keep my kitchen equipment running smoothly.
Jacqueline Russell
4/5.0
08, May 2024
Consistent Order Accuracy
We have placed multiple orders, and they have almost always been correct. A minor mix-up happened once, but customer service resolved it quickly.
Brady Kelly
5/5.0
02, May 2024
Shipments are Well-Packed
Every package that we have received from FMP has been very well-packed and secure, ensuring that delicate parts arrive undamaged.
Miranda Powell
4/5.0
26, Apr 2024
Easy to Return Items
We returned a part because it was the wrong fit. The process was pretty easy. Refunds do take a little time, but it was all pretty smooth.
Aiden Cook
5/5.0
20, Apr 2024
Good Order Tracking
I like the fact that FMP tracks the shipment clearly, so we always know when our orders are due, which really helps with planning.
Lauren Ramirez
4/5.0
14, Apr 2024
Good Price for Quality Parts
FMP is a fair price for the quality of the parts. Not the cheapest, but the durability of the parts is worth it.
Dylan Perry
5/5.0
08, Apr 2024
Solid and Reliable Parts
We have used FMP parts for many years, and they last incredibly well. The parts are more durable than any other supplier.
Erica Gonzalez
4/5.0
02, Apr 2024
Fast Order Processing
FMP processes orders so quickly, which is just fine for our business. Shipping was reasonable on the whole; however, sometimes it takes longer during peak times.
Hunter Bryant
4/5.0
27, Mar 2024
Solid Supplier for Kitchen Parts
We have ordered a number of times from FMP, and the parts always met our expectations. One time, an item was mislabeled, but they resolved it quickly.
Gabrielle Cox
5/5.0
21, Mar 2024
Helpful Customer Service
Whenever we need to know which particular product is compatible, FMP's team is fast at response. They do give detailed explanations and suggest the best alternative when necessary.
Chase Reed
4/5.0
15, Mar 2024
Quick Order Fill
FMP is great with processing orders. They had a back-order, but kept us up to date.
Sophia Morgan
5/5.0
09, Mar 2024
Comprehensive Stock
The FMP's selection is so wide. We managed to locate the most niche items without a hitch.
Dominic Price
4/5.0
03, Mar 2024
Trusted Quality
FMP consistently delivers parts that meet our quality standards. Occasionally, an item is out of stock, but alternatives are suggested.
Allison Foster
5/5.0
26, Feb 2024
Attentive Customer Support
FMP's customer service is responsive and helpful. They address inquiries promptly, ensuring a smooth purchasing experience.
Carter Hill
4/5.0
20, Feb 2024
Seamless Website Experience
Navigating FMP's website is straightforward. There was a moment when a page didn't load correctly, but it was a minor hiccup.
Vanessa Scott
5/5.0
14, Feb 2024
Long-Lasting Parts
FMP's products are durable. We have fewer equipment problems since we switched to their parts.
Caleb Mitchell
4/5.0
08, Feb 2024
Supportive Customer Service
FMP's staff is always prepared to address issues. One time, a return took longer than it should have, but they were professional about it.
Emily Lopez
5/5.0
02, Feb 2024
Product Description Clear
The website of FMP is very detailed, which makes our purchasing decisions informed. They must be really keen on understanding the customer.
Logan Bailey
4/5.0
27, Jan 2024
Quick Delivery
Most orders from FMP arrive on time. There have been minor delays, but they are communicated effectively.
Paige Nelson
5/5.0
21, Jan 2024
Good Variety of Products
FMP's huge inventory means we can source hard-to-find parts easily. Their commitment to stocking a wide range is appreciated.
Spencer Wright
4/5.0
15, Jan 2024
Effortless Ordering
The ordering process on FMP's website is user-friendly. One time, the checkout had a glitch, but customer service helped right away.
Brooke Bell
5/5.0
09, Jan 2024
Consistent Quality
We have never been disappointed with the quality of parts from FMP. Their products meet our expectations every time.
Nicholas Rivera
4/5.0
03, Jan 2024
Helpful Customer Service
FMP's support team is knowledgeable and assists with any issues. There was an instance of miscommunication, but it was promptly addressed.
Kaitlyn Ward
5/5.0
27, Dec 2023
Informative Website
The FMP website is so informative that we can easily make the right choices for the right parts. Their search function is very helpful.
Blake Sanders
4/5.0
21, Dec 2023
Reliable Shipping
Orders from FMP are usually delivered on time. Rarely, we have experienced a delay, but generally, FMP shipping is reliable.
Sydney Hughes
5/5.0
15, Dec 2023
Excellent Product Range
FMP's wide range selection ensures we get the right parts for our different equipment. The product information provided is very helpful in making good choices.
Connor James
4/5.0
08, Dec 2023
Quality Parts
The parts from FMP are very durable, and our maintenance costs have decreased because of this. Sometimes, a part is not in stock, but they let you know ahead of time.
Danielle Gray
5/5.0
02, Dec 2023
Trusted Supplier
We have been using FMP for years, and they always delivered quality products. Their service shows their commitment to customer satisfaction.
Cole Carter
4/5.0
25, Nov 2023
Responsive Customer Support
Whenever we have had questions, FMP's customer service team has been helpful. One time, the hold times were longer than expected, but issues were resolved satisfactorily.
Brianna Green
5/5.0
19, Nov 2023
User-Friendly Website
The FMP website makes it easy to find and order parts. Good images and descriptions help us get exactly what we need.
Ian Murphy
4/5.0
12, Nov 2023
Prompt Delivery
Most deliveries are prompt with FMP, and shipping seems to be effective. There was a slight delay during peak season, but not significant.
Taylor Bennett
5/5.0
06, Nov 2023
Comprehensive Catalog
FMP's catalog is so diverse that we have to look elsewhere only rarely. Their website is user-friendly and product descriptions are very detailed.
Elijah Cooper
4/5.0
30, Oct 2023
Efficient Service
Ordering from FMP is easy and their customer support is very good. Once we received a wrong item, and they corrected the mistake right away.
Alyssa Collins
5/5.0
24, Oct 2023
Quality Products
FMP products are of premium quality and really last. Silicone gaskets and drain locks of FMP really last long. We have hardly faced any problem with their spare parts.
Sean Martinez
4/5.0
18, Oct 2023
Dependable Partner
FMP's reliable parts ensure that our kitchen operations run smoothly. Their same-day shipping policy minimizes downtime. A few times, items arrived a little delayed, but we are satisfied overall.
Abigail Flores
5/5.0
11, Oct 2023
Great Selection and Service
The variety of products offered at FMP is impressive. We always find what we need, and their flat-rate shipping is a bonus. The website is easy to use, making ordering a breeze.
Trevor Bryant
4/5.0
05, Oct 2023
Reliable Parts Supplier
FMP always ensures quality parts are supplied to our restaurant equipment. Their vast catalogue and timely deliveries make them the preferred supplier to our restaurant equipment. Sometimes an item is out of stock; however, they always keep their customers updated.
Jessica Perry
4/5.0
28, Sep 2023
Responsive Customer Support
The support team is fantastic at FMP, and they respond very fast to inquiries. Once, I had a shipping delay issue, and they kept me informed throughout the whole process. Their selection is great, and their products last a long time. I just wish they offered more discount codes for frequent buyers.
Gavin Ward
5/5.0
22, Sep 2023
Great Service Consistently
I order from FMP for years and never had an issue. The service is great every time and I get what I order, no matter the case. I even need their support team in finding a particular part, they are always responsive. I would continue to buy from them my kitchen needs.
Megan Brooks
5/5.0
15, Sep 2023
Best Place for OEM Parts
When looking for OEM parts, FMP is the one stop shop. They have such an enormous amount, and I appreciate the hard-to-find part stocking. They get the package to me promptly and the package always is sent very well packed. I've never had to worry about returns or bad stock. I definitely would recommend FMP.
Adam King
5/5.0
09, Sep 2023
Good for Bulk Orders
I run multiple locations of restaurants and find it quite easy to make large orders for FMP. Their pricing is competitive, and they often give bulk discounts. I have experienced a couple of orders arriving later than expected, but overall, they are pretty reliable. When I have questions, their customer service team always responds.
Lauren Phillips
5/5.0
03, Sep 2023
Always Have What I Need
FMP has it, no matter what part I'm looking for. Their inventory is impressive and, with the website, really easy to sift through products. I also appreciate the fact that they offer a few different brands so I can decide between OEM and generic options. Their customer service team is also fantastic!
Aaron Nelson
4/5.0
27, Aug 2023
Competitive Pricing with Great Service
FMP is very good value for the money. Their parts are competitively priced, and the quality is fantastic. I appreciate their efficient ordering process and quick shipping. The only reason I'm giving four stars instead of five is that I wish they had free shipping on smaller orders.
Amber Torres
5/5.0
21, Aug 2023
Accurate Product Descriptions
What I enjoy about FMP is how well their product description is. I have ordered lots of parts and they always fit exactly as the advertisement. Pictures and specifications are very detailed. Shipping is pretty fast, too, and nothing has ever come damaged.
Jason Hill
5/5.0
15, Aug 2023
High-Quality Products That Last
I?ve used FMP parts for years, and they never disappoint. They last longer than other brands, making them a great investment. Their range of products is impressive, and I always find what I need. The website is easy to use, and their customer service team is knowledgeable and friendly.
Madison Jenkins
4/5.0
08, Aug 2023
Timely and Reliable Deliveries
FMP does a great job with shipping. I usually receive my orders within a few days, and they?re always well-packaged. One time, a shipment was delayed, but customer service kept me updated, which I appreciated. Their parts fit perfectly, and I?ve never had to return anything.
Jordan Russell
5/5.0
02, Aug 2023
Go-To Source for Kitchen Parts
FMP is my first preference for the kitchen replacement parts. They stock nearly everything I require, and the quality is always excellent. The price they quote is always justifiable by the quality. And they take proper care to make sure their customers are satisfied. I have already recommended them to several of my colleagues, and they have had excellent experiences as well.
Haley Gonzalez
5/5.0
26, Jul 2023
User-Friendly Website
Ordering from FMP is a piece of cake. Their website is well-organized, and I love how detailed their product descriptions are. I rarely have to call for clarification because everything is clearly explained. My orders always arrive on time, and I've never had an issue with quality. I highly recommend them!
Alexander Peterson
4/5.0
20, Jul 2023
Excellent Customer Service
The best thing about FMP is their customer service. I had a question about a part, and their support team guided me through finding the right one. It arrived quickly and fit perfectly. The only minor issue is that some items go out of stock, but they always provide alternatives.
Julia Murphy
5/5.0
13, Jul 2023
High Quality and Shipping is Quick
I have ordered through FMP multiple times, and their products have always been very high quality. The parts stay in good shape longer than comparable parts from other suppliers, thus saving us replacement costs. They ship fast and I appreciate that they offer a flat rate for shipping. They have always responded to my emails when I've had questions on compatibility.
Mason Ward
5/5.0
06, Jul 2023
Reliable Supplier for Restaurant Parts
FMP has been a lifesaver for our restaurant. Their selection of parts is vast, and we always find what we need. The website is easy to navigate, and ordering is hassle-free. Shipping is usually on time, and when we had a minor issue with an order, their customer service team handled it quickly. We trust them for all our equipment needs.
Alexandra Cook
2/5.0
29, Jun 2023
Unreliable Quality
I have ordered a few parts from FMP, and while some are excellent, others feel cheap and poorly made. It's frustrating not knowing what to expect. I wish they had more consistency in their quality control because it makes me hesitant to place future orders.
Brandon Ramirez
2/5.0
24, Jun 2023
Too Many Backorders
I run a busy kitchen, and I need replacement parts quickly. However, many items on FMP's site seem to be permanently back-ordered, and their restock dates are often inaccurate. This means I can't depend on them for quick, emergency needs. I began exploring other suppliers that keep better stock.
Angela Hughes
2/5.0
18, Jun 2023
Online Product Info Not Sufficient
FMP's website doesn't have enough description on their products. I ordered a replace part that looked exactly what I was looking for; it was the wrong fit when it arrived. If they added more details about specifications and measurements, they would avoid a lot of ordering errors.
Lucas Diaz
2/5.0
12, Jun 2023
Delayed Refunds
I returned an item over a month ago, and I still haven't gotten my refund. It took several calls, and each time, they said it was 'being processed.' If you're looking for a speedy conclusion to returns, forget about FMP ? their refund process is agonizingly slow.
Rebecca Bryant
2/5.0
05, Jun 2023
Restocking Fees Are Unfair
I received the wrong size part. The mistake on my end meant a costly restocking fee to send it back. It is just another fee you find hidden away and dings the customer for the simple error of a misfit size. I won't order from them again until they modify their return policies.
Logan Parker
1/5.0
30, May 2023
Difficult to Contact Support
Frustrating trying to contact FMP customer service. Not returned calls on time, days for an e-mail response. Simple question, was compatibility related, but was a bit too hard to obtain an answer from. A seller of essential parts should have an easier availability at customer support.
Stephanie Sanders
2/5.0
23, May 2023
Wrong Part Sent
I ordered a specific replacement part, and FMP sent the wrong one. I double-checked my order, and I had selected the correct item, so the mistake was on their end. Instead of quickly fixing the issue, they made me go through a lengthy return process. The whole ordeal wasted my time and money.
Austin Simmons
2/5.0
18, May 2023
Lack of Order Updates
FMP does not update customers well on their orders. After placing an order, I received a confirmation email but no tracking information. I had to call twice to get an update. With so many other companies offering real-time tracking, I expected better communication from them.
Victoria Powell
2/5.0
12, May 2023
Items Arrived Damaged
I ordered a big quantity from FMP, and when the package arrived, many items were damaged. It seemed like they just threw them into the box without any padding. I contacted customer service, and they took a long time to respond. I finally got my replacements, but it could have been avoided if they had packaged it better.
Dylan Reed
2/5.0
05, May 2023
Poor Website Navigation
Not all of what I need is easily found on the site. Their search is atrocious, and at least half of their descriptions do not give enough information about what I ordered. Needless to say, I have ordered the wrong part because the compatibility wasn't listed clearly. A little bit of website usability would be a great step.
Ashley Foster
2/5.0
29, Apr 2023
Return Process is a Hassle
I purchased a part to fit my machine, but it did not fit. Trying to return it led to a multi-email and multi-call process that was a bit of a nightmare. They even charge a restocking fee when the product description is not accurate. I'll be more careful before ordering again from them.
Nathan Cox
2/5.0
22, Apr 2023
Frequent Stock Issues
One of the most frustrating aspects of ordering with FMP is their constant issues with stock. Every time I try to re-order essential parts, they either are back-ordered or out of stock. Extremely inconvenient when relying on timely repair. They would do a lot better managing inventory and keeping their customers informed as to availability.
Elizabeth Griffin
2/5.0
17, Apr 2023
Overpriced for What You Get
I recently purchased a few replacement parts from FMP, and while they work fine, I feel like I overpaid. The same parts are available from other vendors at a cheaper price. I thought I was paying for better quality, but they don't seem any different from cheaper alternatives. For the cost, I expected better packaging and faster shipping.
Caleb Hughes
2/5.0
10, Apr 2023
Poor Customer Service Experience
FMP has a decent selection of products, but their customer service is disappointing. I had an issue with a damaged part, and getting a replacement was a nightmare. The representative I spoke with was unhelpful and took days to respond. When they finally did, they blamed shipping instead of offering a solution. I expected better service from a company that caters to professionals.
Nicole Kelly
2/5.0
03, Apr 2023
Shipping Delays Are Frustrating
I have ordered from FMP several times. The quality of the product is good, but shipping delays are a problem. Even with expedited shipping, items are late. This has caused huge disruptions in my restaurant's operations. Customer service is polite but does not give real solutions. They just say that it is due to supply chain issues. If you need urgent parts, I would not recommend this place.
Franklin Machine Products
Address
101 Mt. Holly By-Pass
08048
Lumberton
United States
Website
fmponline.com
Email
fmptrustpilot@fmponline.com
Telephone
800-257-7737
