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Efficient and Transparent Process

I recently applied to Figure for a home equity line of credit. The online application was quite easy, and I found the process pretty transparent. My funds were disbursed within five days, much quicker than I had anticipated. Highly recommend their services.


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Seamless Experience

As this was my first time borrowing, I was nervous about the process. Figure made it seamless. Easy application process, responsive customer service, prompt receipt of funds, and felt supported at every step of the way.


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Great Rates and Fast Funding

Figure was great, offered competitive rates. Application was fast, and the funds were available in a few days. Being this efficient made a big difference with my home improvement project.


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Professional and Helpful Staff

Figure's staff was professional and attentive. They walked me through the application and answered any questions that I had. I felt comfortable with their knowledge and was satisfied with the results.


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Convenient Online Process

Figure's application process for the HELOC is pretty easy and straightforward. Their website is very easy to navigate, and I loved how I could track my application status right there on the website. No hassle whatsoever.


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Transparent and Honest

I loved the transparency Figure had since the beginning of my application. No hidden fees or confusing language; all terms were properly explained. It actually helped me build trust in them.


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Lightning Fast and Seamless Application Process

The application process with Figure was quick and seamless. I didn't experience any hiccups with my online application process. The funds were disbursed pretty quickly, and I was informed about every step taken by the firm.


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Excellent Customer Service

Figure has the best customer service. They answer all my questions and explain in detail. I felt as if I was a special customer, and their support pleased me.


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Seamless and Efficient Process

The entire process, from application through funding with Figure, was seamless and efficient. I was pleased with how quickly everything flowed and the professionalism of the staff.


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User-Friendly Platform

Figure's online platform was friendly, easy to use, and pretty simple to navigate. I had no technical difficulties when filling out my application, making it a pretty pleasant experience.


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Fast and Reliable Service

I needed funds quickly for a home renovation, and Figure delivered. The service was fast, and I could rely on them to meet my financial needs promptly.


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Clear and Concise Communication

Communication with Figure was clear and concise. I always knew what to expect and when, which made the entire process stress-free.


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Great Experience Overall

My experience with Figure was great. The application was straightforward, the staff helpful, and I received my funds without any issues.


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Efficient and Professional

The team at Figure is efficient and professional. They handled my application promptly and kept me informed throughout.


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Highly Recommend

I most definitely would recommend Figure to anyone looking for a home equity line of credit. This was easy and the staff supportive.


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Excellent Service

Figure, the service was excellent. The application process was very easy to understand, and they were always available when I had questions.


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Fast and Efficient

I was impressed with just how quick and efficient the process was with Figure. I had my funds in no time.


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Professional and Courteous

The staff at Figure was professional and courteous. They made the whole process seamless and stress-free.


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Great Rates and Service

The rates at Figure were very competitive, and the service was first-class. I feel very well taken care of.


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Easy Application Process

The Figure application process was straightforward and not burdensome. I found the instructions clear, and responses to questions were quick.


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Responsive and Helpful

Figure were responsive and helpful. They took the time to answer all of my questions and walk me through an application process.


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Smooth Transaction

Smooth transaction from start to finish with Figure. Kept me informed at every step and funds received as promised.


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Great Experience

I had a great experience with Figure. The application was quite simple, and the staff were very supportive through the process.


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Efficient Service

Figure's service was efficient. I was able to complete my application in a short time and received my funds with no problems.


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Professional and Efficient

Figure's team was professional and efficient. They handled my application promptly and kept me informed at every step of the process.


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Excellent Communication

The communication from Figure was excellent. I've always known exactly what to expect and when, and that made the whole process painless.


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Fast and Reliable

I required funds fast for a home renovation, and Figure delivered. The service was quick and was able to rely on them to meet my financial needs quickly.


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Great customer service

I loved the customer service I received at Figure. They were timely in responding to my inquiries and made sense of things. I felt like a valued customer, which I loved, and thanked them for it.


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Seamless Process

Application to funding, everything with Figure was seamless and easy. I was very impressed with the speed in which it was handled, and professionalism by the staff.


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User-Friendly Platform

Online platform easy, user-friendly from Figure. No technical difficulties when completing my application, thus making the experience pleasant.


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High Origination Fees

The process of applying was relatively easy, but I was really surprised to find such a high origination fee of up to 4.99%. I ended up having to pay way more due to that fee.


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Limited State Availability

Wanted to apply for a HELOC with Figure, but they do not currently offer their services in my state. Pretty frustrating since I'd heard really good things about them. Hope they expand their services to other areas.


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Delayed Funding

The process of applying went on well, but there was a little inconvenience in terms of my funding, and it took a few more days than expected. This surprised me because it had been stated that my funds would arrive sooner.


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Complicated Process

Although Figure has its application online, I found it to be more complicated than expected. The instructions were somewhat vague, and it took longer than anticipated to complete the application.


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Customer Service Could Improve

I had a few questions in the process, and though the representatives were very cordial, the response time was slower than what I had expected. It would be great if more speed and details could be provided to customer queries.


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Limited Loan Amounts

I found that Figure's loan amounts were not as high as I would have liked for my home improvement project. Probably, they should offer more flexible amounts to accommodate diverse customer needs.


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Confusing Terms

While Figure has competitive rates, I found the loan terms confusing. There wasn't enough detail provided about the repayment schedule, and I had to ask multiple times to get clear answers.


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Long Processing Time

Although the application was simple, the processing for approval was much longer than I expected. I had hoped to receive my funds faster so I could carry out my plans in a timely manner.


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Unclear Fee Structure

The loan fees were not properly discussed right from the beginning. Eventually, I paid more than I expected as some of the charges were hidden. A clear outline would have been instrumental in ensuring better transparency of these fees.


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Not Very Flexible

While the process was easy, I did feel a bit let down that the repayment terms were not flexible. It would be nice if there were more options to suit various financial circumstances.


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Disappointed in Customer Service

I feel very frustrated with the Figure customer service. Upon my application, after some problem with my account, I called looking for help. The response I got was very delayed and unhelpful. I've had to follow up multiple times before an issue was resolved and even then felt like getting the runaround. I expected better service, especially considering the good reviews. I wouldn't recommend Figure to anyone who would want timely and effective customer support.


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Confusing Terms and Hidden Fees

Figure caught my eye when I was trying to apply for a home equity loan because I liked how it promoted a quick, online application process. However, after getting the money in, I found several fees that weren't too well explained in the first place. The interest rates seemed within reasonable range, but adding up all the fees added to a much higher cost of the loan than I had expected. The loan terms were rather not straightforward, and when raising some concerns, it took too long for the company to respond. I would not use Figure again for any future loans.


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Delayed Funding and Communication Issues

My experience with Figure started out really well: an easy application process. But my issue started with funding. I was first told I'd have the money within a week; it took more than two weeks. Throughout that period, I tried multiple times to reach customer service, only to stay on hold and get vague responses. By the time I got my money, I had already gotten it from other means. For me, this was a disappointment and not worth the headache at all.


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Slow Process and Hidden Fees

I applied for a home equity line of credit with Figure after hearing great things about them. Unfortunately, the process was much slower than anticipated. What really upset me, though, were the hidden fees. These were not disclosed up front, and I was only able to find them after I had signed the agreement. When I asked Figure to explain these to me, customer service took a long time to get back to me, and their answers didn't really appear to address my concerns fully. I would definitely caution against others moving forward with Figure until they do their homework.


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Limited Loan Amounts and Confusing Terms

I was excited to work with Figure, but unfortunately, the experience didn?t live up to my expectations. Although the application process was straightforward, I was disappointed to learn that the loan amounts available to me were much lower than I had hoped for my renovation. Additionally, the loan terms were rather opaque, and it took longer than anticipated to review the details. For a service that truly sold itself as quick and easy, I didn't find that to be the case at all.


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Unclear Repayment Terms

I have recently used Figure for a home equity loan and found the process somewhat confusing. While the online application was easy to navigate, the terms of the loan concerning repayment were vague until later. There was no clear breakdown given at the outset of how payments would be applied or what the monthly repayment amount would be. It wasn't until I had already accepted the loan that I fully understood the commitment. This lack of clarity made me feel uneasy about my decision, and I would recommend that Figure work on providing more transparent information.


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Missed Deadlines and Poor Communication

My experience with Figure was frustrating due to missed deadlines and poor communication. After submitting my application, I was told I would receive my funds within 7 business days. But the funds took 10 days to arrive, which delayed my project. To make it worse, when I contacted them for an update, the responses were very slow and not helpful. I will not be reusing Figure, as I will be needing a more reliable service for my future loans.


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Hidden Fees and Poor Customer Service

I was excited about using Figure for a HELOC; however, that excitement didn't last. After getting approved, I found out about all the hidden fees in this lending platform, which were not mentioned during the application process. Upon trying to call customer service to get an explanation, I was met with long wait times and vague answers. To make matters worse, the loan terms weren't clear, and I was misled throughout the process. I wouldn't recommend Figure to anyone based on my experience.


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Fees and Poor Follow-Up

The whole process of Figure has been quite smooth, but it went downhill after my loan disbursement. The fees charged on the loan were more than I had anticipated, and nobody even bothered to check up on me once the funds were released. Subsequently, I tried calling Figure to inquire about some issues on the terms and conditions; it was difficult to get a hold of Figure. More active customer service and clearer communication would have been much appreciated.


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Disappointing Experience

My Figure experience did not go as smoothly as I intended. It was easy to apply for, but the approval took much longer than I had thought it would. Lastly, I got a number of charges that were really high and that I didn't expect. Poor communication and slow processing of my application made the entire experience unsatisfactory. I'm not sure if I would recommend Figure based on my own experience.


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Fast and Reliable Service

I was in a hurry to get the required amount for my home renovation, and Figure really came through. It was quick, plus I was sure that Figure would get the money I needed on time.


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Excellent Service

I found the service provided by Figure very good. They made it real easy to understand how this application works and showed up anytime I called them with questions.


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Professional and Efficient

The team at Figure was professional and efficient. They handled my application promptly and kept me informed throughout the process.


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Clear and Concise Communication

Communication with Figure was clear and concise. I always knew what to expect and when, which made the entire process stress-free.


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Responsive and Helpful

The people at Figure were responsive and very helpful. They answered all my questions and took me through the application process.


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Smooth Process

The process at Figure, from application to funding, is very smooth and efficient. I'm so impressed with how fast everything was handled and professional the staff was.


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Great Customer Service

The customer service was fantastic with Figure. They were very attentive to my questions and explained things in a very clear manner. I was treated like a valued customer, and support was appreciated.


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User-Friendly Platform

Figure's platform online was user-friendly and very easy to work with. I had no technical issues working through my application, so the experience was very smooth and pleasant.


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Great Experience

My experience was great with Figure. The application was pretty straightforward, and the staff was very supportive through the process.


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Efficient service

Figure's service was efficient. I applied pretty quickly, and my funds were deposited into my account without any problems.


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Professional and Efficient

The team at Figure was very professional and efficient. They handled my application on time and kept me informed through the entire process.


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Excellent Communication

My communication with Figure was excellent. I was always aware of what would be expected, when that would take place-which just helped to make this process totally stress-free.


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Fast and Reliable

I needed money fast for a home renovation, and Figure delivered. Fast service, could count on them to fulfill my financial needs quickly.


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Great Customer Service

Figure is great customer service. They listened to my queries and explained things in detail. As a client, I felt respected, and that fact is worth appreciation.


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Smooth Process

Application to funding with Figure was seamless and efficient. I was impressed by how fast everything went through, and how professional the staff was.


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User-Friendly Platform

Figure's online platform is easy to navigate and user-friendly. I was able to go through the application process on my own, without any technical difficulties, which made the experience even more pleasant.


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Stress-Free Experience

Using Figure to apply for my HELOC was a very low-stress experience. The entire process was outlined, and I knew exactly where I was in the process every step of the way. It was comforting knowing what was going on at all times.


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Quick and Easy

It was quick and easy, just like Figure said it would be. I received my home equity loan with no hassle, and the money was released on time. Overall, a great experience.


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Efficient and Fast Funding

Figure made the application easy and quick. I got the money without any holdups, and I could move ahead with what I had planned. Great service overall.


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Seamless Process

The entire application process was seamless. Everything was online, and I could track each stage of my application. The customer service was very responsive, too.


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High Origination Fees

The application process was easy, but I was really turned off by a possible origination fee of up to 4.99%. It really added a great deal to my overall loan cost.


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Limited State Availability

I was looking to apply for a HELOC with Figure. Unfortunately, they do not operate their services in my state. This was quite frustrating because I had heard great things about them. If they ever expand into more areas, that will be awesome.


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Delayed Funding

Application was easy, but there was a delay of a few days before I was financed; this caused some inconvenience. I was under the impression that my funds would be available sooner than that, so it was kind of unexpected.


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Complicated Process

Although Figure does have an online application, I found that the process was not as easy as I thought it would be. Instructions were not quite as direct as I would have liked, and completing the application took a little longer than it should have.


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Customer Service Could Improve

I had a couple of questions throughout the process, and though the customer service representatives were very polite, the response time was more sluggish than what I'd like. It would be good to have speedier and more informative responses to customers' questions.


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Limited Loan Amounts

I was a little disappointed to learn that Figure's loan amount wasn't as high as I could have gotten with other lenders for my home improvement project. Probably, they could work on offering more flexible amounts to suit customers' needs better.


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Confusing Terms

While Figure offers competitive rates, I found the loan terms confusing. There wasn't enough detail about the repayment schedule, and I have to ask many times for clarification.


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Long Processing Time

Although the application was simple, the approval process took longer than I expected. I had hoped to get my funds in sooner so I could carry out my plans on schedule.


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Unclear Fee Structure

The fees involved in the loan were not very transparent from the start. I happened to pay more than what I had earlier estimated because of some hidden charges. If they gave a better breakdown of all these, that would have been much clearer.


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Not Very Flexible

Although the process was simple, I felt that the repayment terms were very inflexible. I wish there was more leeway in accommodating diverse financial circumstances.


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Less than Impressed with Customer Service

I found this company, Figure, very frustrating to deal with when it came to their customer service. I applied for a line of credit and ran into an issue with my account. I tried to contact customer service and was disappointed in the response time, not to mention the answer I received wasn't helpful. It took me several follow-up emails to find resolution, and that felt like being passed around. I expected a lot more in terms of service, given all the positive reviews that I read online. I would not recommend Figure to anyone who values timely and efficient customer support.


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Confusing Terms and Hidden Fees

I applied with Figure for a home equity loan because I liked the idea of a quick, online application. However, once I had the money in my hands, I found many fees that were not explained to me at the beginning. The interest rates seemed reasonable, but when I calculated the total cost of the loan, the fees added up to a much larger amount than I had anticipated. The loan terms were also not transparent, and when I raised concerns, responses from the company took forever. I would never use Figure again for any future loans.


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Delayed Funding and Communication Issues

Figure was off to a great start-the application process went through smoothly. However, this is where my problems with funding began. First, I was told I would get the funds in one week, but after two weeks is when the funds finally arrived. Meanwhile, I tried calling customer service several times while this was happening, only to be on hold for very long lengths of time, receiving very vague answers. By the time I got my money, I actually didn't need it. For me, this was a disappointing experience that wasn't worth the effort involved.


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Slow Process and Hidden Fees

Figure was suggested to me, so I tried an application with Figure for my home equity line of credit. I found the process wasn't exactly as fast as I had anticipated. However, what ultimately really annoyed me was unexpected fees. These were not disclosed upfront, but rather after I signed the agreement. Upon reaching out to Figure for clarification, it took quite some time to get in touch with them; their responses failed to convincingly clear my concerns. I would encourage anyone who reads this review to tread carefully regarding Figure.


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Limited Loan Amounts and Confusing Terms

I was very eager to work with Figure, but unfortunately, the experience didn't live up to my expectations. While their application process was quite straightforward, I was extremely disappointed that the loan amounts available to me were much lower than what I had hoped to get for my renovation. On top of that, the terms of the loan were hard to understand, and I had to spend more time than expected going over the details. For a service that sells itself on being quick and easy, I didn't feel that way one bit.


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Unclear Repayment Terms

Recently used Figure for a home equity loan and found it to be somewhat confusing. The application online was easy, but the terms of the repayment were just not clear at all upfront. No indication of how the payments would be applied, or what the monthly repayment amount would be. It wasn't until after I had already taken the loan that I truly knew what I was getting myself into. The lack of clarity made me feel uneasy about my decision, and I would recommend Figure work on more transparency.


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Missed Deadlines and Poor Communication

Figure was a frustrating experience due to missed deadlines and poor communication. After my application went through, I was promised to get the funds within 7 business days. However, it didn't come until 10 days later, which delayed my project. In addition, reaching out for an update took some slow responses, and almost none were helpful. I don't think I will go back with Figure because later on, I will need a more reliable service.


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Hidden Fees and Poor Customer Service

I am very excited to have Figure for a HELOC, but it turned out to be a very sour experience right after approval. I had to know about different kinds of hidden fees that were never mentioned during the application process. I called customer service to get clarity, and it was long waits with vague responses. Adding insult to injury, the terms of the loan were murky, and at every step of the process, I felt misled. Based on my own experience, I will not recommend Figure to anyone.


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Fees and Poor Follow-Up

I liked everything up until my loan was disbursed. The fees charged were a bit higher than expected, and after the funds were released, no follow-up calls or emails were made. After trying to enquire more about the terms and conditions, I found it difficult to reach anyone at Figure. More proactive customer service and clearer communications would have been appreciated.


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Disappointing Experience

My experience with Figure was not as seamless as I would have liked. Although application processes are easy, it took longer than expected to get approved. Furthermore, there were really high fees that I did not anticipate at all. Due to the lack of transparency in communication and the slow approval, the whole experience turned out to be unsatisfactory. I am not sure if I would recommend Figure based on my own experience.


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