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Figo Pet Insurance

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figopetinsurance.com
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img 2/5.0 13, Dec 2024

Sad When Choosing Figo due to Shy service

I've been at Figo for half a year, and I must state that coverage was okay-ish, but it's become frustrating for the claims; my dog has had this schedule check-up lately, so that day after the check, I made the claim. Although I followed all their instructions and submitted everything on time, the reimbursement took over two weeks to process. In that period, I had to contact customer support several times and had to wait for days to get responses. I know claims take time, but two weeks is too long, especially for something as simple as a checkup. The premiums are also on the higher side, and I?m not sure if the service justifies the cost. I?ve heard good things about other pet insurance companies, so I?ll be looking into switching once my policy ends. I?m honestly quite disappointed.

img 2/5.0 13, Dec 2024

Coverage Issues and Poor Communication

I really thought Figo was the best pet insurance for me, but my experience with them has been nothing but poor. The first time I tried to file a claim for my dog's illness, it was such a hassle. I had to submit documents several times because they would ask for additional information that I thought I already included. The communication was really poor; nobody would get back to me, and I would have to call several times to check the status. After a long wait, I got my reimbursement, but I felt that it could have been done in a much smoother way. The coverage itself is decent, but the slow response times and confusing claims process are not worth the premiums I?m paying. I?m considering switching providers once my policy ends.

img 2/5.0 13, Dec 2024

Unclear Policy Terms and Delayed Reimbursement

I recently signed up for Figo after doing some research, but I?m having mixed feelings about their service. While the coverage is generally good, the policy terms were not as clear as I expected. I had trouble understanding what was and wasn?t covered for my pet?s condition. On top of that, the reimbursement for my recent claim took way too long. I had to wait over 10 business days to get the payment, which made me question whether the service is worth the price. But on their part, the customer service was a little useless?answers were really late in coming, and it wasn't like they had considered my complaints. It's really frustrating that this can't be any easier to deal with, so as I near renewal time, I'm starting to think it's time to switch up plans.

img 1/5.0 13, Dec 2024

Terrible Customer Service and Slow Claims Process

My experience with Figo Pet Insurance has been extremely disappointing. I signed up expecting fast service and quick reimbursement, but neither of those things have happened. After my dog had an unexpected injury, I filed a claim and followed all the instructions to the letter. It took over two weeks to process, and when I called to follow up, I was put on hold for what felt like an eternity. The claims team did not keep up with updates and made me wonder if they had even received my claim. I was finally reimbursed, but the process is frustrating and stressful. Not recommending Figo because customer service is not the best and the claims process should be improved.

img 2/5.0 13, Dec 2024

Frustratingly Slow and Expensive

I signed up for Figo a few months ago, and I regret ever doing so. The coverage is okay, but the claims process is hellish. I made an emergency vet visit, and they took more than three weeks to reimburse me. And on top of that, it took me to call multiple times to get an update from them, where they changed their story each time. They also tauted me with higher premiums than I expected. Overall, the experience left me frustrated and wondering whether or not it is worth staying. As the coverage is decent, I shall look for a provider that has faster claims and more transparent pricing upon the expiration of my policy.

img 1/5.0 13, Dec 2024

Not Worth the Price

I have been disappointed with Figo Pet Insurance since day one. Their premium was much higher than any other pet insurance providers I researched, and so far, I don't have a good experience with how they handle claims. One time, I had a claim filed after my dog had surgery, and nearly a month had passed without them processing it. I then had to follow up many times because I wasn't getting any updates on the status of my claim. When I finally got my refund back, it was too inadequate to cover all the expenses; it's like paying hundreds of dollars for almost no value. I am, at the moment, working to find a better way.

img 2/5.0 13, Dec 2024

Not Happy with Fiasco in Slow and Inadequate Service

I tried Figo Pet Insurance thanks to the recommendation from peers. I have to state that it has been a disappointing encounter so far. Their customer service is hard to reach, and I have had several instances where I was promised callbacks or email updates, but none came. Recently, I submitted a claim for a routine vet visit, which took well over two weeks to process. When I finally received reimbursement, I had already paid out-of-pocket and was left without much support during the process. While the coverage is all right, the customer service and slow process on claims are enough reasons to not renew with them again.

img 2/5.0 13, Dec 2024

Too Expensive with Unimpressive Service

Signed up with Figo to insure my pet, thinking this would be a very good coverage, but I'm not impressed with the services at all. The premiums are much more expensive than what I was quoted initially, and the coverage doesn't seem to justify the high cost. I recently filed a claim after my pet was injured, and the process was frustratingly slow. I had to call several times for updates, and no one could give me a clear answer about the status of my claim. In the end, I was reimbursed, but I don?t think I?ll continue with Figo when my policy expires.

img 2/5.0 13, Dec 2024

Underwhelming Experience with Figo

I?ve been with Figo for several months, and unfortunately, it hasn?t been as great as I expected. The claims process is slow, and when I had questions, customer service wasn?t very helpful. I submitted a claim for a vet visit, and it took more than two weeks to get reimbursed. During that time, I was left in the dark with little communication from Figo. The coverage is decent, but I've had better experiences with other companies. Given the cost of the premiums, I expected better service. I'll be exploring other options when it's time for renewal.

img 2/5.0 13, Dec 2024

Underwhelming Experience with Slow Processing

My experience with Figo has been a disappointment so far. I signed up hoping for quick and reliable service, but I got nothing but delays. When my pet was injured, the process of filing a claim took over three weeks to complete. Each time I called to check in, I was placed on hold for an unreasonable amount of time, and no one had clear answers. I understand that insurance is a complicated thing, but I have received much quicker service from other providers. I feel that the slow processing and lack of communication might cause me to question whether or not I should continue coverage with Figo.

img 3/5.0 13, Dec 2024

Could Be Better

While I've been content with the coverage Figo offers, the claims process is very slow. A few weeks ago, I made a claim for my dog to go to the vet and received the reimbursement within about two weeks. While customer service is great, I expect the company to process a claim faster than they are now. I'm giving them my business at the moment, but it might be my last renewal.

img 3/5.0 13, Dec 2024

Slow Claims Processing

The coverage with Figo is good, but the slow claims processing was frustrating. I submitted a claim for my pet's medical treatment, and they took over a week to reimburse me. The customer service was polite but seemed unsure of the answers to my questions. I would say they are okay if you have the patience to wait for them, but I'm looking elsewhere.

img 3/5.0 13, Dec 2024

Could Be More Transparent

Figo is okay, but they could be more transparent. The coverage is great, but I didn't understand some of the terms and conditions when I signed up. I had to call customer service a few times to get clarification, and the claims process took longer than expected. It's a good service, but there's room for improvement.

img 2/5.0 13, Dec 2024

Frustrating Experience with Delayed Reimbursement

I have had a very frustrating experience with Figo. The coverage is pretty good, but the reimbursement took far too long. For a vet visit, it took nearly two weeks before I got reimbursed. I was not updated in the process, and I shall be looking for another provider when my policy expires.

img 5/5.0 13, Dec 2024

Great Coverage for My Dog

I have been with Figo Pet Insurance for a few months, and I am highly satisfied with their service. The claims process is very quick, and their customer support is really helpful. This gives me peace of mind in knowing that my dog is covered for all the unexpected vet visits he might require. Coverage options are flexible and affordable.

img 4/5.0 13, Dec 2024

Fast Claims Process

I have had my two cats covered with Figo Pet Insurance for more than a year now. I find the claims procedure straightforward and fast. I had submitted a few claims, which got processed within a week. Their app is very transparent and user-friendly. The only negative about this insurance is that premiums are a bit more than what I expected.

img 5/5.0 13, Dec 2024

Excellent Value

Great value for the money. I've been using Figo for my dog over a year, and their customer service has been fantastic. They get back to you quickly, always polite. The app is easy to use, and I like that they don't mess around with emergency services.

img 2/5.0 13, Dec 2024

Disappointing Experience

I signed up for Figo Pet Insurance after reading positive reviews, but unfortunately, my experience hasn't been great. The premiums were higher than I expected, and when my cat needed emergency surgery, they didn't cover all the expenses. The claims process was confusing, and I had to provide multiple pieces of documentation that felt unnecessary. The whole claim process took over a month to sort out. They still did not pay the entire amount. Customer service is pretty friendly but doesn't really have much power to make a difference. I would expect an easier process.

img 1/5.0 13, Dec 2024

Slow Reimbursement and Lack of Transparency

I am quite dissatisfied with Figo Pet Insurance. I filed a claim for my dog's medical expenses after a serious accident, and it took them over six weeks to reimburse me. The worst part was the lack of transparency?I kept calling for updates, and no one seemed to know what was going on. When I finally received the reimbursement, it was less than expected. They didn't fully cover all of the treatments, and it was unclear why. Looking for a more reliable pet insurance company.

img 3/5.0 13, Dec 2024

Not worth the money

I was expecting Figo Pet Insurance to bring me peace of mind, but the premiums are quite high. The coverage is fair, but when I made a claim for my dog's surgery, they covered less than what I thought. Customer service took quite a while to respond, which is a real pain.

img 2/5.0 13, Dec 2024

Overpriced and Complicated

While the coverage appeared to be great at first, Figo Pet Insurance was just too pricey for what they provide. The process of submitting a claim was too cumbersome and included way more paperwork than needed. Also, they didn't cover all of the costs, and I had to pay out of pocket way more than I thought I would.

img 5/5.0 13, Dec 2024

Peace of Mind for My Pet's Health

I am really impressed by Figo Pet Insurance. For about three months now, I already had to use this for my dog's unexpected health-related issues. The insurance had claims processed very promptly; I was reimbursed in full without any problems whatsoever. The customer service is responsive, and I feel assured that the medical needs of my pet are covered. The app is easy to navigate, and I love tracking my claims and policy details. It sure is worth the investment to have peace of mind.

img 5/5.0 13, Dec 2024

Reliable and Transparent

Figo has been a lifesaver for me and my dog. After a few bad experiences with other providers, I changed to Figo, and since then, I have been happy. They explain everything regarding the coverage; there are no hidden fees, and it is very transparent. The claims process is smooth and straightforward, and they process everything so fast. The customer service is always responsive and willing to help. I feel that I made the right decision.

img 5/5.0 13, Dec 2024

Best Pet Insurance Experience So Far

I have had a few different pet insurance plans in the past, but Figo Pet Insurance has been by far the best experience. My dog was operated on recently, and I was highly anxious about the costs associated with the surgery. Figo bore the bulk of this. The process was effortless throughout. I submitted the claim using the app, and the next thing I knew was an update within days. This made the reimbursement swift, and one wouldn't have to find their way around for clarifications. It provides them with 24/7 vet chat. This makes it easier to get advice and feel good knowing I will be able to get someone anytime.

img 5/5.0 13, Dec 2024

Excellent Coverage and Service

Figo has gone beyond my expectation from pet insurance. From my first interaction with them, I have had a smooth experience. My dog had a few minor injuries last year; and every time Figo was quick to approve the claims and reimburse me with no hassle. What really impresses me is their customer service. They're very friendly and always there when I need them. The app is easy to use, and how I can track my claims and have real-time updates. It just makes managing my pet's health so much easier.

img 4/5.0 13, Dec 2024

Responsive and Reliable

I have had Figo Pet Insurance for more than a year now. It has been a wonderful experience overall. The claims process is simple, and their app makes everything easy. I also like how quickly they respond to questions. My only complaint is that the premiums increased a little this year, but the coverage is worth it.

img 5/5.0 13, Dec 2024

Perfect for Pet Owners

Figo's coverage has been a lifesaver for my dog's unexpected medical needs. Their customer service is friendly, and claims are processed quickly. I love that they offer 24/7 access to a vet for advice. This gives me peace of mind when emergencies arise. Definitely a great choice for pet insurance.

img 5/5.0 13, Dec 2024

Comprehensive and Convenient

Figo Pet Insurance is comprehensive and easy to use. The app is intuitive, and filing claims takes only minutes. I?ve been reimbursed for every claim I?ve submitted so far, and their customer service is always helpful. It?s comforting to know my pets are covered, no matter what happens.

img 4/5.0 13, Dec 2024

Affordable and Effective

I had reservations about getting pet insurance, but Figo has been really good. The premiums are quite reasonable, and they do promptly reimburse me for my dog's treatments. I only wish it covered more preventive care. So, overall, I would certainly recommend Figo to anyone with a pet.

img 2/5.0 13, Dec 2024

Coverage Could Be Better

I opted for Figo Pet Insurance due to the benefits they had advertised, but the experience has been mixed. The app is user-friendly, but the process for filing claims was slower than expected. It took almost a month to get reimbursed for my dog's X-rays. Their coverage did not include all the treatments recommended by my vet, which was disappointing. While polite, I think they should do better in communicating. I also noticed this year's premium increase was much too big, not justified in any form by the coverage. I would continue to seek better.

img 2/5.0 13, Dec 2024

High premiums, limited support

I have had Figo for over a year and am not impressed. The app is convenient, but the premiums are high, and the coverage exclusions are frustrating. When I submitted a claim for my cat's dental surgery, they only reimbursed a small portion, citing exclusions that I was not aware of. I tried to reach customer support to no avail; their response was slow and unhelpful. For the price that I am paying, I expected better.

img 3/5.0 13, Dec 2024

Just Okay

Figo Pet Insurance is okay but not great. The claims process works but takes much longer than one would think. Their app is fine, but the coverage does not seem to equal the premium. I would be willing to switch to a different company.

img 2/5.0 13, Dec 2024

Not Great for Older Pets

I took Figo for my elderly dog, but I found most treatments are not covered. Claim submitting process is clumsy, and reimbursement rates are low. Best suited for younger pets but is definitely not the best option for an older animal.

img 5/5.0 13, Dec 2024

Trustworthy Insurance Provider

Figo has been fantastic for my two cats. Their claims filing process is easy, and I have never had any problem with reimbursement. They have paid for several vet visits, including emergencies. I love their 24/7 vet chat, which is super helpful for little issues. Customer service is always polite and responsive. I would definitely recommend Figo to anyone who owns pets.

img 4/5.0 13, Dec 2024

Worth the Investment

I was hesitant about getting pet insurance, but Figo has been worth it. They?ve covered most of the unexpected vet costs for my dog?s surgeries. The app is easy to use, and claims are processed quickly. My only complaint is that the premiums have gone up slightly this year, but the coverage is still excellent.

img 5/5.0 13, Dec 2024

Perfect for Peace of Mind

Figo Pet Insurance has far surpassed my expectations in all respects. The app is the most excellent feature-it's simple to file claims, view updates, and manage policies. My dog was in a few emergency situations, and Figo processed those claims quite fast without any inconvenience. The 24/7 vet chat is yet another fantastic feature. I have used it a few times for minor health issues, and it has saved me unnecessary vet visits. The customer service is wonderful, always very helpful in answering my questions. I can rest assured that my dog is covered, no matter what happens. Figo has really been a lifesaver.

img 5/5.0 13, Dec 2024

Amazing Coverage for Multiple Pets

I have two dogs, and Figo has been an excellent insurance provider for both. Their coverage is excellent, and the claims process is straightforward. I love that they're transparent about what's included in the policy?there are no surprises. One of my dogs recently required surgery, and Figo reimbursed me within a week. The peace of mind they provide is invaluable.

img 5/5.0 13, Dec 2024

Excellent Service and Fast Reimbursements

Figo Pet Insurance has been amazing for my two cats. Their customer service is outstanding and always answer my questions within a matter of hours. I recently made a claim due to an emergency vet visit I wasn't expecting, and reimbursement was processed in less than a week. I was impressed how easy it was to file a claim through the app. Plus, 24/7 access to a vet chat is a game-changer. Knowing my pets are covered keeps me at peace, and I would totally invest in this insurance. I highly recommend Figo to any pet owner!

img 5/5.0 13, Dec 2024

Thorough Coverage for All Our Pets

We've had Figo for a couple of years now, and it's been great for all our pets. We have three dogs, so we needed insurance that was comprehensive but would not break the bank, and Figo delivers. The claims process is easy and fast, and I never had an issue with reimbursement. Most importantly, they have helped us out in some of those unexpected vet visits and surgeries. The team is friendly, and the mobile app is really user-friendly. I am confident that Figo is the right choice for us.

img 5/5.0 13, Dec 2024

Fast and Reliable Claims Process

I needed to claim emergency surgery my dog got. The Figo service took away the hustle of claims from this situation, paying me instantly without hassle and a great means of communication, which, incidentally is on the go in and on all other apps with email correspondence in each transaction. In terms of costs, I pay reasonable for cover you receive in return from your payments and rest knowing that all can happen during any emergency. Their 24/7 chat with the vet is awesome when you need to make a quick question.

img 5/5.0 13, Dec 2024

Good for Multicat

I have two dogs, one cat, and Figo has provided wonderful coverage for all pets. The premium costs are reasonable with plenty of options for coverage available. I've had a couple of claims go through and everything was easy with no problems. The mobile app is really a good tool for claims submission and tracking reimbursements. Customer service representatives are very helpful and keep me informed about what is happening at all times. I recommend Figo to pet owners who require reliable coverage.

img 5/5.0 13, Dec 2024

Impressive Value for the Price

After much research, I chose Figo Pet Insurance for my two cats, and I have been really happy with my decision. The coverage is comprehensive, including accident and illness care, and the claims process is efficient. I was able to file my first claim via their app, and within days, I received the reimbursement. I have found their premiums to be reasonable for the level of coverage provided, and I appreciate the peace of mind that comes with knowing my pets are well-covered.

img 5/5.0 13, Dec 2024

A Great Experience with Figo

I have been with Figo for almost a year now, and I have already had to use their insurance for a few unexpected vet visits. They have been really quick on processing claims, and the reimbursement is always prompt. The app to submit claims on the go is fantastic, and it is easy to track your progress. I love how they keep things really simple and straightforward in their coverage. The customer support has been nice and helpful each time I've reached out. I could not be happier with my experience.

img 3/5.0 13, Dec 2024

Not Totally Satisfied Mixed Feelings

Having been holding an insurance cover through Figo, they cover everything. What would anger you though is that submitting for your dog's procedure through their claim process always has one waiting for several weeks for reimbursement...

img 3/5.0 13, Dec 2024

Service Could Be Improved

Figo provides reasonable coverage, but there are some drawbacks. Premiums are a bit too high for the care provided, and I have had a couple of claims that took much longer than I would have liked to process...

img 3/5.0 13, Dec 2024

Good but not amazing

I registered with Figo for the brand name and the wide range of coverage options, but have encountered a few problems. My latest claim took a long time to process, and there was little to no clear communication throughout...

img 3/5.0 13, Dec 2024

A Little Disappointed by Figo

I have had Figo for nearly a year, and while they do provide good coverage, the process for reimbursement is slower than I expected. It has been nearly a month since I submitted a claim for my pet's surgery...

img 3/5.0 13, Dec 2024

Premiums Too Expensive for the Coverage Afforded

Figo has good coverage, but the premiums are higher than I would have liked. The app is functional, but my recent experience with claims hasn't been great...

img 3/5.0 13, Dec 2024

Good Coverage, But Slow Reimbursement

I feel that Figo provides pretty good coverage; however, reimbursement takes a long time. I had filed a claim for a routine check-up, and reimbursement took over three weeks to be reimbursed...

img 3/5.0 13, Dec 2024

Not Worth It for the Money

I have been with Figo for a year now, and while they have excellent coverage, I think their premium is too expensive for the service. I just had to file a claim, and it was longer than I expected to be reimbursed...

img 3/5.0 13, Dec 2024

Good Service, But Could Improve Speed

Figo offers a lot of coverage, and their app is easy to use, but it has been frustrating in how long it takes to get reimbursed...

img 2/5.0 13, Dec 2024

Unresponsive Customer Support and Slow Processing

Extremely disappointed with Figo. Been a customer for several months now, although the coverage sounds good on paper, execution-wise, is quite a different story...

img 2/5.0 13, Dec 2024

Coverage is Okay but Service Needs Improvement

I switched to Figo based on excellent reviews, but so far, my experience has not been good. The coverage is fair; however, the process is very slow...

img 2/5.0 13, Dec 2024

Frustratingly Slow Process

I have been a Figo customer for some time, and I have mixed feelings. Most recently, I had to file a claim for surgery my dog required. This claim was so slow in the process...

img 2/5.0 13, Dec 2024

Not Worth the Money

I signed up for Figo because of the positive reviews, but I?m starting to regret it. My premiums have increased significantly since I started...

img 2/5.0 13, Dec 2024

Bad Communication, Slow Claims

Mike had to make a claim on his dog, which went to an emergency surgery; the overall experience was bad, despite decent insurance coverage...

img 2/5.0 13, Dec 2024

Great Coverage, But Slow and Unreliable Service

I?ve been with Figo for a year, and while the coverage is great, the service is incredibly slow and unreliable...

img 4/5.0 13, Dec 2024

Wonderful Coverage and Claims Process

Figo has been amazing so far. I used them for both my dogs, and the claims process was really easy. I recently filed a claim for one of them, and the money was in my account within a week. Their premiums are reasonable, and I appreciate how transparent they are about their coverage. Overall, it's been a great experience, and I'd recommend them to any pet owner.

img 4/5.0 13, Dec 2024

An Easy-to-use App with Really Good Customer Support

I've used Figo Pet Insurance for several months now and had no problems. The application is really intuitive, and filling out a claim was a breeze. Customer support has been friendly when I had a question about coverage and responded to my email very promptly. To date, I haven't submitted many claims, but fingers crossed this will be the case long-term.

img 4/5.0 13, Dec 2024

Affordable and Easy to Navigate

I have Figo for nearly six months now, and I am pretty happy. The premiums are competitive, and the mobile app is really easy to use. Claims submission is very fast and without any hassle, and I already received reimbursement for a vet visit without any problems. It's transparent, and I appreciate the coverage options available.

img 4/5.0 13, Dec 2024

Reliable Service, No Issues So Far

I had a friend who told me about Figo Pet Insurance, so I switched to it. It has been great so far. The customer support team is friendly, and the claims process was very straightforward. I submitted a claim last month, and the reimbursement was quick. The only downside is that the premiums are slightly higher than other companies, but the service has been worth it.

img 4/5.0 13, Dec 2024

Smooth Claims Process and Good Coverage

I?ve been with Figo for about a year now, and I have no complaints. My dog recently needed surgery, and Figo handled the claim quickly. The app is convenient, and the entire process was stress-free. The coverage is solid, and while the premium is a bit higher, I feel it?s worth the peace of mind knowing that my pet is well-covered.

img 4/5.0 13, Dec 2024

Great Experience with Figo Pet Insurance

Figo has been a great choice for my pets. The claims process was faster than I expected, and I got the reimbursement for my cat's treatment in a timely manner. The app makes it easy to track claims, and customer service has been helpful when I had questions. I would recommend Figo to anyone looking for reliable pet insurance.

img 4/5.0 13, Dec 2024

No Complaints with Figo

I have been using Figo for my dog for months now, and I was really satisfied. The app is so easy to use, and the process of claims is quite fast. I already filed a few claims, and both went smoothly. Their premiums are a little higher than others, but I feel that it's worth it for the coverage. I'm happy I chose Figo.

img 4/5.0 13, Dec 2024

Fantastic Coverage with Figo

Figo has been giving me excellent coverage for my dog. Recently, I needed to file a claim because my dog had to make an emergency visit; Figo took care of the process quickly. The reimbursement also came pretty fast. Their app makes everything easier. I'm pretty satisfied with the price because I feel secure that my pet's health is covered. In general, I'm satisfied with Figo.

img 4/5.0 13, Dec 2024

Great Service and Easy to Work With

I have been a Figo customer for over a year now, and I have had an amazing experience. The claims process was very straightforward. I submitted a claim for my dog's surgery, and I got reimbursed in just two weeks. I like the transparency in coverage, and the app is so easy to use. I find the premiums to be a bit higher than other companies, but it's well worth it considering the service.

img 4/5.0 13, Dec 2024

Reliable and Trustworthy Pet Insurance

I have Figo for about a year now, and I haven't had any bad experiences. The app is pretty easy to use, and I like the fact that I can file claims directly through it. I filed a claim for a wellness check, and it was reimbursed promptly. The customer service team was great, too. Overall, I would definitely recommend Figo to pet owners.

img 4/5.0 13, Dec 2024

Simple and Efficient Process

I have been with Figo for some months now, and everything is fine. The premiums are fair, and the claims process is very fast. I claimed for a vet visit and was reimbursed in just over a week. The app is helpful and easy to use, and I found customer support to be responsive. Overall, I am satisfied with Figo.

img 4/5.0 13, Dec 2024

Really impressed with Figo Pet Insurance

After a year of using Figo for my dog, I am truly impressed. The claims process has been fast, and I got reimbursed for multiple vet visits without any issues. I appreciate the clear explanation of coverage options, and the app really makes it easy to submit claims and check the status. Premiums are a bit more expensive, but I believe the coverage is worth it.

img 4/5.0 13, Dec 2024

Great Pet Insurance with Excellent App

I?m very happy with my decision to use Figo. The app is easy to navigate, and the claims process is simple. I?ve had two claims processed so far, and both were paid out promptly. The premiums are reasonable for the coverage provided. It?s reassuring to know my pets are covered, and I?m confident in Figo?s service.

img 4/5.0 13, Dec 2024

Extremely Satisfied with Figo Pet Insurance

I have had Figo for a few months now, and I am extremely satisfied with their service. The app is easy to use, and claims are processed quickly. My dog recently needed surgery, and Figo reimbursed me promptly. The premiums are a bit on the higher side, but I feel it's worth the peace of mind knowing my pet is well-covered.

img 4/5.0 13, Dec 2024

Great coverage, easy claims process

I got great coverage with my dog through Figo. Just recently, I had a claim, and it was fast and easy to go through. I appreciated that they could explain the terms transparently; nothing hidden or surprised me in the end. The application makes it really easy to keep track of your claims. So, everything has been quite good, overall.

img 5/5.0 13, Dec 2024

Smooth and Stress-Free Experience

It's about eight months since I joined Figo Pet Insurance, and the experience has been extremely positive. Since the very beginning, I have found the process to be remarkably easy. The website and mobile app were user-friendly; thus, submitting my claims was a breeze. My dog had to undergo a minor procedure, and I received my reimbursements within a week. The one I really appreciate is transparency regarding Figo's coverage options. They broke out exactly what was covered, and what wasn't-so I didn't have the hidden fees or surprise charges. The premiums are a tad higher than I like it, but the quality of service plus peace of mind I can place in my pet's care makes up for it. I would recommend Figo for anyone looking for pet insurance that one can count on.

img 5/5.0 13, Dec 2024

Fast and Reliable Pet Insurance

I joined Figo Pet Insurance because of positive reviews from several pet owners, and so far it has been a great experience. My dog fell ill and needed a vet visit, so I had to file a claim. Surprisingly, the process of everything was pretty swift. The claims process was simple, and I received my reimbursement within five days. Initially, I was a bit worried about the cost of the premiums, but considering how reliable and efficient Figo has been, I am more than satisfied with the value I get. The customer service team was also great in answering my questions and took the time to make sure I understood everything. Overall, Figo has been an excellent choice for me and my dog.

img 5/5.0 13, Dec 2024

Absolutely Excellent Care for My Furry Family Members

This is my second year at Figo Pet Insurance and I can only be very happy with choosing this insurance. My two dogs each have very different health situations, but so far, without any issue, Figo has taken care of them for me. The claims processing is quite easy, plus I appreciate the app wherein I could monitor everything even from my phone. Recently, one of my dogs needed surgery, and the process was seamless?everything was handled quickly, and the reimbursement was direct-deposited within days. I?ve spoken to customer service a few times, and every interaction has been friendly and helpful. The premiums are slightly higher than what I?ve seen with other providers, but the level of service and coverage is unmatched. I feel confident knowing that both my pets are covered, no matter what happens.

img 5/5.0 13, Dec 2024

Excellent Experience, No Complaints

I switched to Figo Pet Insurance about six months ago after I was recommended by a friend. The onboarding process was quick, and the app is incredibly easy to navigate. I recently filed for an unexpected vet visit. I was amazed how quickly the claim was processed within a week, when most of the costs were reimbursed to me. I also appreciate that they made me aware of my options and did not try to upsell me on any unneeded items. Overall, I am extremely satisfied with Figo. The coverage has been solid, and my dog is getting the care she needs. I will absolutely continue with them as my pet insurance provider.

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Figo Gives My Pets Peace of Mind

Figo Pet Insurance has been a great investment for me and my cat, Mr. Whiskers. After a few vet visits that were pretty pricey, it was time to get insurance. The premiums were competitive, and the coverage was exactly what I needed. Figo is the best for my first claim, which was on a small emergency. The process could not have been smoother. The claim was paid out in under a week, and I was kept updated throughout. I like most about Figo that they are transparent, making sure you know exactly what's covered and what's not, which gives me peace of mind. If you are looking for reputable insurance that covers your pet with good service, then Figo is the way to go.

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Okay Coverage, But Not Perfect

It's already been a few months with Figo. The coverage is adequate, but the claims handling part isn't that great. So I experienced a delay in reimbursement once I filed a claim for vet visit. The customer support was good, but still, it was quite a hassle. Overall, it's okay, but it has to be improved with its processing time of claims.

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Mixed Experience So Far

My experience with Figo has been a bit of a mixed bag. While their mobile app is convenient, I found their premiums to be higher than some of their competitors. I also had some trouble with customer service?waiting times were longer than I expected when I had questions about my claim. The coverage itself is good, but I feel the customer support could use some improvement.

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Good Coverage, But Premiums Could Be Lower

I have had Figo Pet Insurance for a few months now. The coverage has been good, and I have had no issues with filing claims, but I do feel that their premiums are on the higher side. I understand that pet insurance is an investment, but when compared to other companies, Figo's premiums seem quite a bit more expensive. I might shop around when it's time to renew.

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Decent but Service a Bit Slow

Ever since I started using Figo a couple of months ago, I would give full marks to the coverage, but there were far too many days that passed from when I submitted my claim until I received reimbursement. Within two weeks is far too long for processing, especially with how quickly I have received reimbursements in the past through other pet insurance providers. Customer support was good, but the experience overall was not ideal because of the slow processing time.

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Overpriced, but good coverage

Figo's coverage is excellent but the premiums are too steep for my wallet. I had to make a recent claim and the reimbursement was okay, but it didn't help me from thinking I could get a better deal. I am happy with coverage, but will likely compare prices when my policy expires.

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Coverage is Good, But Slow Claims Process

I have been with Figo for a few months, and while I do appreciate the coverage, I was expecting the claims to be processed faster. I submitted a claim for a routine checkup, and it took almost two weeks to get reimbursed. They need time to process the claims, but I would expect quicker service. If you want reimbursement to happen within a short period of time, this may not be the best choice.

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Expensive, slow service

Not entirely content with Figo. Really, premiums are high relative to other organizations. Had a few problems with it when I called customer services and it was days before even receiving a reply to claim help. Have not had one problem with coverage itself so not sure if the services justify the premium.

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Service is Good, But Expensive

The coverage with Figo has been good so far, but I find their premiums to be much higher than some of the other providers I've looked into. I had to file a claim for my dog's treatment, and the process was smooth, but I'm not sure it's worth the cost in the long run. I might consider looking at other options once my policy is up for renewal.

img 2/5.0 13, Dec 2024

Decent Coverage, But Claims Process Needs Work

I have been with Figo for a few months now. The coverage looks good, but some problems arose with the claims handling process. It takes longer to get reimbursed than I like to, and sometimes it gets frustrating. The customer service is good but can be streamlined a little more. I don't know if I will continue to renew my policy at the end of its duration.

img 3/5.0 13, Dec 2024

Okay, But Room for Improvement

I have found my experience with Figo average so far. Their premium is a little pricey, and the claims process takes time. Upon making a vet visit, I actually had to call them multiple times before getting my reimbursement. So, though the customer support is good, I hope the claims would go through faster. Coverage is good, so not sure if I will be sticking to them long.

Figo Pet Insurance

Figo is dedicated to making life enjoyable for pets and their families. We provide families with reassurance when they need it most by combining cutting-edge technology with the top pet insurance plans available. Figo Pet Insurance, which is underwritten by the Independence American Insurance Corporation, offers pet owners peace of mind and dependable, user-friendly insurance. Our coverage offers compensation for treatments provided by certified veterinarians, emergency rooms, and specialists anywhere in the United States, Canada, and Puerto Rico. It is available in three customized plans that cover illness and injuries to dogs and cats. Visit FigoPetInsurance.com to learn more about Figo Pet Cloud or Figo Pet Insurance plans and coverage.

Address
223 West Erie Street
60654
Chicago

Website
figopetinsurance.com

Email
support@figopetinsurance.com

Telephone
844-738-3446

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