Based on 52 customer reviews, the ELHAWAG currently holds an average rating of 3.5 out of 5.
Review analysis indicates that approximately 69% of users shared positive experiences, while 31% reported concerns or negative feedback.
Overall sentiment suggests a generally positive customer experience.
Our AI review assessment currently categorizes this company as: Moderate Risk.
This summary is generated from customer feedback data to provide insights into company reputation, user experiences, and potential concerns for prospective customers.
Overall risk assessment
Moderate Risk
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With over 80 years of experience, ELHAWAG manufactures and supplies the highest quality cold-pressed natural oils and cosmetics. We are proud to be a trusted supplier for customers around the ... Read More
Product arrived functioning, but packaging feel cheap and unprotected. Wish more cushion.
Item quality was acceptable but shipping took longer than stated. Not terrible but could be better.
The listing boasted a specific firmware feature. I discovered it missing after setup and messaged support. They responded asking for screenshots and logs from me over the next few days, ultimately stating that the feature wasn?t included initially. Felt misleading. Had to ship back and wait for a comparable model, causing weeks of delay.
Product damaged on arrival; reported immediately with pictures. They approved return but refund credited only part of purchase cost. When I questioned review of policy, support gave contradictory answers. Took seven more days to complete full refund. This shouldn?t require chasing repeatedly.
Kit came with clear instruction manual printed and online. Assembling took longer than expected, but all parts fit well. Only snag was two screws were swapped?adjusted quickly. Support said screw heads were mislabeled; fixed issue in pdf manual. Otherwise, good craftsmanship and clear value for price.