ELHAWAG
3.52/5.0
Emma Scott
3/5.0
20, Jul 2025
Packaging thinner than expected
Product arrived functioning, but packaging feel cheap and unprotected. Wish more cushion.
Emily Williams
2/5.0
06, Jun 2025
Not bad, but delays frustrated
Item quality was acceptable but shipping took longer than stated. Not terrible but could be better.
Ella Martinez
2/5.0
30, May 2025
Overpromised features, slow fix
The listing boasted a specific firmware feature. I discovered it missing after setup and messaged support. They responded asking for screenshots and logs from me over the next few days, ultimately stating that the feature wasn?t included initially. Felt misleading. Had to ship back and wait for a comparable model, causing weeks of delay.
Elijah Khan
1/5.0
17, Apr 2025
Refund not honored properly
Product damaged on arrival; reported immediately with pictures. They approved return but refund credited only part of purchase cost. When I questioned review of policy, support gave contradictory answers. Took seven more days to complete full refund. This shouldn?t require chasing repeatedly.
James Cook
4/5.0
09, Apr 2025
Great value, minor assembly misstep
Kit came with clear instruction manual printed and online. Assembling took longer than expected, but all parts fit well. Only snag was two screws were swapped?adjusted quickly. Support said screw heads were mislabeled; fixed issue in pdf manual. Otherwise, good craftsmanship and clear value for price.
Jade Roberts
5/5.0
20, Mar 2025
Ideal gift purchase experience with aftercare
Bought this as a present?gift wrapping option was pleasant surprise. Included a handwritten note thanking me. Gift recipient called to mention how impressed they were with packaging, creativity, and product quality. A week later, they received an email asking if everything?s still working. That level of aftercare feels rare these days.
Eli Robinson
2/5.0
08, Mar 2025
Delivery lost in transit
Tracking app showed courier had package but status never changed. It sat in transit for five days. Support suggested waiting another week before filing a claim. Felt stuck between them and courier. After two phone calls and emails, they finally initiated an investigation. Still waiting for outcome.
Jackson Rodriguez
5/5.0
22, Feb 2025
Great user?centered design and reliable delivery
Ordered a custom?size product and they confirmed dimensions before manufacturing. Packaging reflected that attention?item branded and well protected. Setup guide inside matched specs. Delivery occurred on day promised. Tested a week later; performance stable. That extra effort made it a satisfying buy.
Eleanor King
1/5.0
05, Feb 2025
Hard to reach, slow processing
Contacted them through email and live chat about part compatibility. Chat agent disconnected mid-session and I received no transcript. Email replied two days later with wrong information. Ultimately had to cancel and re-buy elsewhere. The support chain was disjointed and unhelpful for time-sensitive purchases.
Jack Morris
5/5.0
20, Jan 2025
Superior customer communication and value
Purchased a mid-range appliance. Carrier informed delivery time morning of drop?off. Product was exactly as described?no blemishes, fully functional. Delivery tech even explained basic setup. Later, customer support emailed warranties and tips on routine care. These extras feel considerate. For the price, this level of service and quality makes ELHAWAG stand out. I?ll check back for future needs.
Dylan Clark
2/5.0
11, Jan 2025
Inconsistent quality, packaging broken
My second purchase had visible defects: loose stitching and scratches. Surprisingly, the first order was flawless. Packaging for this one was also poor, barely holding protective film in place. I reached out, but follow-up response indicated they considered it ?cosmetic? and didn?t offer full refund. Felt let down by this inconsistency.
Destiny Sowah
1/5.0
28, Dec 2024
Returns nightmare, extra charges
Tried to return an unused item under policy. Received no pickup from courier?left package at drop-off only to be charged extra for after-hours delivery. Support blamed courier. Tracking showed significant delays. Got refund later but minus a 15% restocking charge. That?s unacceptable when the issue was theirs.
Isabella King
4/5.0
05, Dec 2024
Excellent craftsmanship, slight invoice delay
The handcrafted wooden item is beautifully finished?the joints are tight and polish even. Packaging cushioned it in transit. Setup was easy. Only slight hiccup: invoice emailed a day late. Not critical but worth mentioning. Everything else?from shipping to product?was first-rate. Happy with this purchase.
Isaac Hall
5/5.0
23, Nov 2024
Impressed by product integrity and secure shipping
Ordered electronics kit, unsure about handling. Packaging was triple?layered with foam inserts and protective film. Received exactly as shown on site?including all accessories. Upon testing, each function worked correctly, and long?term testing over two weeks shows no faults. The detailed packing reduced fear of damage during transit. Felt confident recommending ELHAWAG to fellow hobbyists based on this experience alone.
Delilah Jackson
1/5.0
15, Nov 2024
Poor comms; delivered wrong item
Expecting a black version but received white. Tried contacting customer service about an exchange?they acknowledged it but didn?t send pickup logistics back for three days. Finally had to call repeatedly. Packaging return required precise boxing instructions I didn?t have. After two weeks, still waiting for corrected product. Meanwhile, I?ve been left juggling with wrong color item I can?t use.
Henry Allen
5/5.0
28, Oct 2024
Thorough quality assurance with personal follow?through
Purchased a decorative fixture and was impressed by the QC notes in the confirmation email. It mentioned visual inspection and secure packaging. Upon receiving, I found a small assembly screw slightly loose?took a moment to tighten. Contacted support, who replied promptly and offered a replacement screw pack at no charge. No returns needed. That follow?through shows they care beyond the sale. As a result, overall satisfaction is high and feels more personalized than typical big?box retailers.
David Stone
2/5.0
03, Oct 2024
Misleading stock info and support lag
The site showed a product in stock, but after payment I got notified it was actually sold out. Then had to choose a replacement or wait weeks. Waited five days to hear back from support. That?s a lot of time for a basic stock update. It eventually shipped, but that delay put me behind schedule for a personal project. The support team offered compensation, but it came in coupon form, which doesn?t help when funds are already applied.
Daniel Papadopoulos
2/5.0
17, Sep 2024
Packaging issues and slow refund
Received a torn package with dented corners that clearly arrived mishandled. The product itself had slight scratches. Sent refund request, but elhawag took over ten days to process it. Meanwhile, customer support replied with templated messages asking for photos repeatedly?felt like busy work. Communication was polite but glacial. When refund finally processed, it reflected a lower amount after ?restocking fees? deducted without prior notice. A hassle that required follow-ups just to get back what I paid.
Hazel Hall
5/5.0
05, Sep 2024
Friendly follow-up post-delivery
Got an email few days after delivery asking if everything?s OK. It didn?t feel pushy?just helpful. Was able to ask framing question which they answered. Really improves post-purchase satisfaction.
Courtney Phillips
1/5.0
21, Aug 2024
Frustrating wait and unclear comms
Ordered three items over a week ago. Tracking stopped updating two days after dispatch. Tried emailing support twice but received generic replies that didn?t clarify status. Finally got the box, but one of the items was damaged inside flimsy packaging. It?s frustrating when a brand communicates availability but can?t guarantee transit clarity. From multiple emails to talking at courier pickup, this became more effort than it should have been. The pressure of waiting without updates took much of the excitement out of the purchase. Quality might be fine but the process soured the experience.
Delaney Toure
5/5.0
09, Aug 2024
Great shopper experience
Site navigation made product find simple. Cart saved items between sessions. Checkout was frictionless. Customer had alerts for sale and shipping. Item arrived on schedule.
Hayden Parker
4/5.0
29, Jul 2024
Clear policies, careful unpacking
Return and warranty info was easy to find and read. The product box even has a sticker seal to show unopened condition. Nice touch. Performance live?tested and works.
Cooper Baker
4/5.0
07, Jul 2024
Good experience, slight paperwork issue
Payment receipt was delayed but eventually arrived. Otherwise, everything else went smoothly. Product and delivery on point.
Connor Brown
5/5.0
30, Jun 2024
Nice packaging, professional feel
The box had clear branding, internal wrapping, and nothing loose inside. It gave confidence in the brand. Product performs as promised.
Harry Brown
5/5.0
06, Jun 2024
Organized warehouse, fast dispatch
Order confirmation came almost immediately and desertion shipped next day. No ambiguity from their logistics. Packaging intact. Item fits fine. Speed and clarity impressive.
Harper Lewis
5/5.0
25, May 2024
Honest descriptions, strong build
Site information was precise?dimensions, weight, material all accurate. What arrived matches the photos. Tried it over weekends and it?s durable. Appreciate the upfront clarity, something many retailers lack.
Colin Murphy
5/5.0
09, May 2024
Satisfied with sturdy craftsmanship
Product feels well made?craftsmanship seems better than average. No cracks or weak spots. Delivery consistent, too. Happy enough to tell a friend.
Hannah Young
4/5.0
20, Apr 2024
Solid product, support was helpful
When an unexpected color option came available, support informed me before shipping?offer to upgrade for free. That communication was appreciated. Received the upgraded product and it perfectly suits my needs. Strong effort shown.
Cole Gauthier
4/5.0
01, Apr 2024
Easy returns, minor drawback
Initiated a return and got reply quickly. Return label arrived via email pronto. Slight wait for refund, but process was transparent. A few days but no stress.
Grace Walker
5/5.0
14, Mar 2024
Speedy delivery, product exceeded expectations
Placed a standard shipping order and it arrived three days ahead of schedule. Packaging was compact yet thorough. Item works reliably and matches detailed description. For the price, quality seems above average. Excellent experience from ordering to delivery.
Cody Jensen
5/5.0
06, Mar 2024
Friendly courier and smooth unpacking
Courier gave good delivery time notice. Unboxing was pleasant. The item works exactly as intended. So it ended on a positive note.
Claire Wright
4/5.0
14, Feb 2024
Reorder potential after first buy
First order went well?site was clear, item arrived in good shape. Returns policy straightforward. Worth giving them another shot.
Gianna Esposito
5/5.0
03, Feb 2024
Thoughtful packaging, seamless return policy
Unusual shape item arrived wrapped securely and laid out thoughtfully in box with layered cushions. Setup instructions were clear. Appreciate how return instructions were included up-front?shows they trust their product. Quality performance has been consistent over weeks. Very glad I chose them.
Gabriel Adebayo
4/5.0
26, Jan 2024
Great craftsmanship, room for tracking improvement
Purchased a handcrafted item that truly shows its maker?s skill?clean lines, good finish, sturdy materials. Packaging protected it well. Only downside was shipping tracking updates were delayed. I contacted support and they shared internal notes. Overall though, very pleased with the purchase and likely to return.
Christian Moreau
3/5.0
05, Jan 2024
Mixed experience, okay product
Product works fine, but shipping felt slow. Packaging was so-so, with some dents. Still functional and exactly what I wanted. Just room for improvement on logistics.
Chloe Martin
5/5.0
18, Dec 2023
Accurate description, fine quality
No exaggeration in product description?photos matched what I got. Quality seems durable and sturdy. Packaging kept everything safe. Just a simple, honest transaction.
Gabriella Russo
5/5.0
07, Dec 2023
Detailed follow?up and excellent quality
After placing an order for a delicate accessory, the team sent a follow-up message confirming availability and estimated ship date. The item arrived in perfect condition with well-organized packaging and cushioning. The quality exceeded what I?d expected from online photos. It fits and functions as described. Appreciate the attention to order detail and care?makes me more confident suggesting ELHAWAG to friends.
Carter Wilson
4/5.0
30, Nov 2023
Great customer chat help
A question about color variants popped up, so chatted with support. They clarified quickly. Shipping took standard time but arrived as stated. Quality lived up to the hype on the site.
Finnian Singh
2/5.0
14, Nov 2023
Mediocre handling, candy wrapper packaging
Product came wrapped in thin plastic only. Looks like candy wrapper?not protective enough.
Fiona Goldberg
1/5.0
31, Oct 2023
Wrong size sent
Ordered size M but received S. Exchange process is slow with no pickup scheduled.
Carly Henderson
5/5.0
10, Oct 2023
Good value, dependable service
Found a well-priced item and decided to try. Checkout saved my address for next order. I appreciated a follow-up email confirming delivery. Packaging was secure. Felt like a well-executed purchase.
Cameron Koul
5/5.0
23, Sep 2023
Reliable delivery, product fits well
Ordered a wearable item and it fits exactly as described. Delivery personnel were polite and delivered within timeline. Packaging had no damage. Reordering from elhawag would be easy because of this consistency.
Felix Sharma
2/5.0
12, Sep 2023
Missing part on arrival
Received package missing one small part. Support replied but said part was out of stock.
Faith Green
3/5.0
26, Aug 2023
Works fine, site glitchy
Product performance is fine. However site checkout crashed twice before success.
Caleb Hayes
4/5.0
04, Aug 2023
Smooth ordering, could improve tracking
Website walked me through checkout without hassle. Tracking updates were a bit sparse, but parcel eventually showed up. Delivery staff were courteous. The product quality is solid and worth the wait.
Evelyn Hill
2/5.0
30, Jul 2023
Price okay, service lacking
Found good price but service was slow. Tracking updates stopped midway.
Brooklyn Ndlovu
5/5.0
19, Jul 2023
Helpful support, good pricing
Support answered my query quickly regarding sizing availability and suggested alternatives. Pricing feels fair compared to similar retailers. Item arrived intact, with decent packaging. No major issues?just reliable service.
Brianna Weber
4/5.0
27, Jun 2023
Quality item, slight delay
Order arrived a bit later than estimated, but packaging was solid and the quality impressive. The product description matched perfectly. A minor delay, but overall happy with the outcome. Moderately priced too.
Eva Rodriguez
3/5.0
03, Jun 2023
Average experience overall
Product met basic needs, but site layout confusing. Took time to locate return policy.
Ethan Taylor
2/5.0
24, May 2023
Returned item, slow credit
Returned a small accessory. Refund took nearly two weeks to show on my account.
Brandon Kowalski
5/5.0
12, May 2023
Pleasant transaction experience
Browsing elhawag?s site was easy and the ordering process went smooth. Delivery came on time, and the product matched my expectations. Customer support was responsive when a small inventory question came up. No big fuss, just a simple and satisfying experience that left a good impression.
Eric Thomas
1/5.0
08, Apr 2023
Needed multiple follow-ups
First email went unanswered; finally got reply after third message. Support could be more prompt.
ELHAWAG
Address
3147 Centre Point Dr
78539
Edinburg
United States
Website
elhawag.com
Email
connect@elhawag.com
Telephone
