DriveSmart Warranty
4.06/5.0
Scott Watson
5/5.0
02, Sep 2025
Supportive During Breakdowns
When my car overheated on a weekend trip, they sent a tow truck within an hour and covered the repairs without issue. The service team even called afterward to make sure everything was resolved. That level of care makes a big difference during stressful moments.
Diane James
4/5.0
26, Aug 2025
Good Repair Shop Network
I?ve never struggled to find an approved shop, even while traveling. My last claim for a power steering repair went through quickly, and the shop had no complaints working with DriveSmart. The experience was seamless and hassle-free from start to finish.
Patrick Ramirez
5/5.0
14, Aug 2025
Great for High Mileage Vehicles
I put a lot of miles on my car each year, and DriveSmart has covered multiple repairs without issue. The rental car benefit is especially helpful when I need to keep working while my car is in the shop. It?s been a solid investment.
Christina Gray
4/5.0
02, Aug 2025
Roadside Assistance Was Quick
I had a tire blowout during rush hour, and their roadside team arrived in about 40 minutes. They changed the tire and made sure I was safe to drive. Knowing that help is just a call away makes me feel secure on longer drives.
Frank Peterson
5/5.0
21, Jul 2025
Excellent Communication
From the moment I filed my claim to the day the repair was done, I got regular updates. The approval for my engine repair came quickly, and the work was covered in full aside from my deductible. It?s nice to have that level of follow-through.
Deborah Torres
4/5.0
09, Jul 2025
Dependable Coverage for Older Cars
My vehicle is over ten years old, so finding a plan that covers it was a relief. I?ve already used it for a water pump and alternator replacement. The process was smooth both times, and the cost savings have been significant compared to paying out-of-pocket.
Larry Ward
3/5.0
27, Jun 2025
Incomplete Information
The salesperson explained the basics but didn?t clearly outline exclusions. This led to disappointment when a needed repair wasn?t covered.
Kathryn Howard
2/5.0
16, Jun 2025
Difficult Cancellation
Tried canceling but had to make several calls and send forms. Took longer than expected to confirm cancellation.
Stephen Cox
3/5.0
04, Jun 2025
Slow Reimbursement
Paid out-of-pocket for a repair and waited nearly a month for reimbursement. Communication could be better.
Melissa Richardson
5/5.0
23, May 2025
Smooth Process with Repairs
My local mechanic worked directly with DriveSmart for my timing belt replacement. I didn?t have to handle any paperwork, and the coverage took care of the majority of the cost. The convenience and savings made it a worthwhile investment for my car.
Eric Cooper
4/5.0
11, May 2025
Responsive Customer Support
Whenever I call with a question, I get through quickly and speak with someone helpful. My recent repair claim for an air conditioning issue went smoothly, though it did take a couple of days to complete due to parts. Overall, the experience has been positive.
Cynthia Rivera
5/5.0
30, Apr 2025
Easy Maintenance Coverage
I regularly use their maintenance benefits for oil changes and inspections. It keeps my car in top shape, and I don?t have to think about paying separately. The convenience factor alone makes it a great add-on to the main repair coverage.
Gary Bailey
4/5.0
18, Apr 2025
Peace of Mind on the Road
I bought the warranty mainly for long trips, and it?s already paid off when my starter failed miles from home. They handled towing and covered the repair without extra charges. It?s nice not having to worry about the financial side during unexpected breakdowns.
Amy Mitchell
5/5.0
06, Apr 2025
Helpful Team and Clear Process
When my fuel pump went out, I called customer service and they guided me step-by-step on how to get repairs started. The shop was already familiar with the process, so there were no delays. I only paid my deductible, and the rest was taken care of directly.
Joshua Carter
4/5.0
25, Mar 2025
Professional Service
I appreciate that DriveSmart always communicates clearly about what?s covered. My most recent claim for brake system repairs was processed without any pushback. While repairs can take time depending on parts, the coverage gives me peace of mind knowing big expenses won?t fall entirely on me.
Laura Nelson
5/5.0
13, Mar 2025
Fast Help in Emergencies
I had a sudden breakdown on the freeway, and their roadside service arrived within 35 minutes. They towed me to an approved shop where my alternator was replaced the same day. I barely had to handle any paperwork. That kind of efficiency makes the plan worth every penny.
Rachel Murphy
4/5.0
02, Mar 2025
Good Mix of Benefits
My plan covers repairs, roadside assistance, and routine maintenance. I?ve used all three in the past year, and each time it was straightforward. The coverage makes budgeting easier because I?m not blindsided by sudden repair bills. Overall, it?s been a practical choice for my older vehicle.
Jacob Bell
3/5.0
18, Feb 2025
No Coverage for Key Repair
Thought my tier included water pump repairs, but it didn?t. The fine print was clear, but the sales pitch wasn?t.
Heather Morgan
2/5.0
06, Feb 2025
Approval Took Too Long
The shop couldn?t start repairs for days because claim approval wasn?t coming through quickly. Made the breakdown even more stressful.
Ryan Cook
5/5.0
25, Jan 2025
Impressive Claim Turnaround
My mechanic called DriveSmart while I was still in the waiting room, and the claim for my AC compressor was approved within 45 minutes. That kind of speed is rare. I felt supported throughout the repair process, and having the cost covered made the whole situation stress-free.
Nicole Reed
4/5.0
14, Jan 2025
Straightforward Coverage
The policy documents are easy to read, and I appreciate that there?s a 30-day review period to make changes. My recent claim for an electrical repair went smoothly. While I had to wait a day for the part, the approval process was quick and without unnecessary complications.
Kathleen Stewart
3/5.0
02, Jan 2025
Unexpected Renewal
Didn?t realize my plan would auto-renew without prior notice. It caught me off guard and affected my monthly budget.
Ronald Collins
5/5.0
21, Dec 2024
Great for Frequent Drivers
I drive long distances daily for work, so breakdown coverage is important. DriveSmart has already helped me twice, once for a flat tire and once for a fuel pump replacement. Both experiences were handled quickly, and I was back on the road in no time. The plan pays for itself.
Sharon Edwards
4/5.0
09, Dec 2024
Reliable Rental Car Coverage
When my car was in the shop for over a week, the rental benefit really helped. I didn?t have to pay extra out-of-pocket, and returning the rental was hassle-free. The claim process for my engine repair was also handled well, making the inconvenience a lot more manageable.
Jeffrey Rogers
5/5.0
28, Nov 2024
Smooth Nationwide Coverage
I travel for work and was worried about breakdowns far from home. When my AC went out in another state, the approved shop handled everything with DriveSmart directly. The repair was done quickly, and the whole thing felt seamless. It?s reassuring to know the coverage works anywhere in the country.
Amy Morris
4/5.0
16, Nov 2024
Good Customer Service
I had several questions about my policy, and the customer service team answered them clearly. When my first claim came up for a starter replacement, the process was straightforward. While I wish approval was a little faster, the coverage is solid and the team is professional and responsive.
Jason Sanchez
2/5.0
04, Nov 2024
Slow Customer Support
Waited over 30 minutes on hold before speaking to someone. The representative was nice, but the delay was frustrating.
Rebecca Phillips
3/5.0
23, Oct 2024
Rental Car Not Covered
Needed a rental while my car was in the shop, but it wasn?t included in my plan. Left me with extra expenses.
Arthur Bishop
5/5.0
19, Oct 2024
Smooth Experience
From start to finish, my first claim went perfectly. I?ll definitely keep my coverage when it?s time to renew.
Brian Turner
2/5.0
11, Oct 2024
Mixed Communication
Different representatives gave me conflicting information about my coverage. Made it hard to know what to expect.
Kelly Hunt
4/5.0
07, Oct 2024
Clear Coverage Terms
I appreciate that my plan details are easy to understand. No hidden surprises when I needed to use it.
Angela Roberts
5/5.0
29, Sep 2024
Helpful During Major Repair
My transmission failed unexpectedly, and DriveSmart worked directly with my mechanic to handle the claim. The repair cost was covered, and I got a rental car during the week my vehicle was in the shop. Having that support during a stressful situation made all the difference for me.
Carl Harvey
5/5.0
25, Sep 2024
Reliable in Emergencies
Needed towing late at night, and they got someone to me quickly. Felt reassured knowing they had me covered.
Kevin Perez
4/5.0
18, Sep 2024
Hassle-Free Maintenance Benefits
I use the included oil change and tire rotation benefit twice a year, and it?s always smooth. The repair shop knows the process, and I?ve never had to chase approvals. It?s nice to get routine services covered without extra hassle, especially when everything?s already included in the plan price.
Alice Stone
4/5.0
13, Sep 2024
Good Communication
They kept me updated during my claim process and explained the timeline well. No confusion, just straightforward service.
Barbara Harris
5/5.0
06, Sep 2024
Excellent Roadside Support
I broke down on a rural highway at night, and their roadside team arrived quickly to tow me to the nearest approved shop. The staff was polite, the process was efficient, and I was relieved I didn?t have to arrange anything myself. That kind of service makes the plan worth it.
Aaron Murray
5/5.0
01, Sep 2024
Worth the Cost
My warranty has already paid for itself after just one major repair. It?s great peace of mind for my car.
David White
4/5.0
25, Aug 2024
Good Value for Coverage
I compared several warranty companies before choosing DriveSmart. The plan I selected covers most major repairs plus roadside assistance. My first claim for an alternator went smoothly, and I felt the cost was worth the peace of mind. The monthly payments are manageable, and the benefits outweigh the cost so far.
Logan Freeman
4/5.0
20, Aug 2024
Helpful Support Staff
The support team answered my questions about renewal quickly and even suggested a better plan for my needs.
Elizabeth Thomas
5/5.0
13, Aug 2024
Smooth Claim Experience
My water pump needed replacing, and the shop submitted the claim directly to DriveSmart. Approval came within an hour, and I only paid my deductible. The coverage saved me a big expense, and the whole process was easier than I expected. Customer service even followed up to ensure I was satisfied with the repair.
Natalie Elliott
5/5.0
08, Aug 2024
Trustworthy Company
I?ve had my plan for over a year, and they?ve always delivered on their promises. Very satisfied with the experience.
William Taylor
3/5.0
01, Aug 2024
Renewal Surprise
I didn?t realize my plan would auto-renew, and when it did, the payment hit my account unexpectedly. It was my oversight not to check, but I wish there had been a courtesy reminder before charging. The lack of notice left a bad impression despite otherwise decent coverage.
Harold Weaver
4/5.0
27, Jul 2024
Hassle-Free Repairs
Took my car in, and the shop handled all the paperwork directly with DriveSmart. I didn?t have to stress about anything.
Steven Adams
2/5.0
21, Jul 2024
Limited Mechanic Network
I was traveling when my car broke down, and I struggled to find a shop in their approved network. The nearest one was over an hour away. The plan works fine near home, but the limited network made it inconvenient when I needed help far from my city.
Doris Fernandez
5/5.0
15, Jul 2024
Easy to Work With
From purchasing the plan to filing a claim, everything has been transparent and simple. Very happy with the service.
Michael Wilson
5/5.0
09, Jul 2024
Dependable Partner for Repairs
DriveSmart worked directly with my trusted mechanic, making the payment process smooth and avoiding out-of-pocket headaches.
Jesse Chapman
4/5.0
03, Jul 2024
Solid Coverage
My plan covered a major repair that would have been expensive otherwise. The claim process was smooth and without surprises.
Jennifer Miller
3/5.0
28, Jun 2024
Flexible Coverage Options
Liked that I could choose between different tiers of protection and adjust based on my budget.
Marilyn Woods
5/5.0
21, Jun 2024
Quick Roadside Help
Locked my keys in the car, and roadside assistance arrived faster than expected. Great service in a stressful moment.
John Davis
5/5.0
16, Jun 2024
Simple Claims for Major Repairs
I was dreading the process for a big engine repair, but DriveSmart handled it from start to finish without any hassle.
Bryan West
4/5.0
09, Jun 2024
Convenient and Reliable
I appreciate how simple it is to use the warranty. The approved shop near me did the work quickly without any hassle.
Andrew Gonzalez
4/5.0
04, Jun 2024
Good Rental Car Coverage
My car was out for transmission work, and the rental benefit kept me on schedule without extra costs.
Ethan Hamilton
5/5.0
28, May 2024
Great Customer Service
I had a question about my coverage, and the representative explained everything clearly. Very professional and polite experience.
Emily Baker
5/5.0
23, May 2024
Great for Long-Term Security
I?ve had my plan for over a year and it?s come through twice for costly repairs. Feels good knowing I?m covered.
Gloria Ford
4/5.0
16, May 2024
Smooth Claim Process
Filing a claim was straightforward, and I got approval the same day. It made dealing with my repair stress-free.
Daniel Hall
4/5.0
11, May 2024
Responsive Customer Care
My questions via email were answered the same day with clear details. That level of responsiveness is rare these days.
Christian Myers
5/5.0
04, May 2024
Helpful During Breakdown
My car broke down on a road trip, and DriveSmart handled everything. The claim was processed quickly, and the repair shop was professional.
Nancy Walker
5/5.0
30, Apr 2024
Fast Assistance When Stranded
Got a flat in heavy rain, and the roadside team reached me in under 40 minutes. Efficient and courteous service.
Megan Warren
4/5.0
22, Apr 2024
Reliable and Convenient
My plan with DriveSmart has been useful for both major repairs and small perks. I?ve used roadside assistance twice and filed one repair claim, all of which went smoothly. The claim approval was quick, and I didn?t have to handle any paperwork myself. The convenience of having everything managed between the shop and DriveSmart is a huge benefit. While I hope I don?t need many repairs, it?s reassuring to know the support is there when I do. It?s been worth it so far.
Margaret Hernandez
4/5.0
18, Apr 2024
Easy to Use Benefits
Redeeming my oil change and tire rotation benefit was simple. The shop was already familiar with the process, which made things easier.
Denise Fisher
2/5.0
10, Apr 2024
Delayed Updates
My repair took longer because I wasn?t getting timely updates from DriveSmart about claim status. Had to keep calling for answers.
Matthew Young
5/5.0
05, Apr 2024
Polite and Helpful Representatives
Every time I?ve called, the staff have been friendly and patient. It makes dealing with car trouble a lot less stressful.
Sean Cole
2/5.0
29, Mar 2024
Limited Mechanic Options
Traveling out of state, I struggled to find an approved repair shop nearby. Made the situation much harder to manage.
Lisa Allen
4/5.0
24, Mar 2024
Good Value for Coverage
Compared to others I researched, DriveSmart offered more coverage for the price. So far, it?s been a good choice for my daily driving needs.
Rose Hayes
5/5.0
17, Mar 2024
Impressive Nationwide Coverage
I had a breakdown far from home, and DriveSmart?s nationwide coverage came through. They towed my car to an approved shop, handled the claim directly, and had me back on the road within two days. The whole process felt organized and stress-free. I didn?t have to worry about finding a trustworthy mechanic or dealing with unfamiliar shops. That level of support makes it worth keeping the plan long-term. I?ve already recommended them to friends who travel frequently for work or leisure.
Christopher Lee
5/5.0
12, Mar 2024
Straightforward and Reliable
The policy documents are clear, and I like that there are no hidden fees. It?s been reliable for both small and big issues.
Patrick Diaz
4/5.0
05, Mar 2024
Great for Peace of Mind
I got my DriveSmart plan mainly for peace of mind, and it?s already helped with a major engine repair. The process was straightforward, the shop handled the claim, and I only paid my deductible. Having the warranty made an expensive situation much more manageable. The roadside assistance is also a nice bonus that I?ve used once without any issues. It?s not just about saving money; it?s about knowing help is there when you need it most, especially for older cars.
Karen Lewis
4/5.0
29, Feb 2024
Supportive During Emergencies
When my transmission failed unexpectedly, the team handled everything professionally and kept me updated until the work was complete.
Timothy Evans
3/5.0
22, Feb 2024
Frustrating Claim Denial
My claim for an alternator replacement was denied due to ?plan limitations.? Felt like I didn?t get clear upfront details.
Thomas Rodriguez
3/5.0
17, Feb 2024
Delayed Reimbursement
My repair shop required payment upfront, and I was promised reimbursement within a week. It took almost a month to get the check, even after repeated follow-ups. The customer service team was courteous, but the delay caused financial strain. Faster payments would make a big difference.
Stephanie Parker
5/5.0
10, Feb 2024
Supportive Through the Entire Process
From my first call about the breakdown to the follow-up after the repair, DriveSmart was supportive and professional. They arranged towing, approved the claim quickly, and covered a rental car during the repair. Everything was explained clearly, and I never felt left in the dark. They even checked back a week later to see if my car was running well. That level of care makes a big difference when you?re already dealing with car trouble. I feel confident renewing my plan.
Donna Hill
3/5.0
05, Feb 2024
Roadside Help Took Too Long
My car broke down on the highway at night, and it took over two hours for the tow truck to arrive. I was told high call volume was the reason, but waiting that long in a dangerous spot was nerve-racking. The coverage is decent, but response time needs improvement.
George Campbell
4/5.0
28, Jan 2024
Good Experience with Claim Approval
My experience filing a claim for a water pump replacement was positive overall. The repair shop knew exactly how to handle the process with DriveSmart, and approval came the same day. The repair was completed within 48 hours, and I didn?t have to cover the full cost. The deductible was reasonable, and I appreciated the clear communication from their team. While I haven?t had many claims, this one went smoothly enough for me to keep recommending them to friends and family.
Sarah Clark
2/5.0
24, Jan 2024
Too Many Documentation Requests
My claim was delayed because they kept asking for more documentation from the mechanic. While I understand the need for verification, the repeated back-and-forth became exhausting. The repair itself was urgent, and the long approval time made the entire process more stressful than it needed to be.
Diane Griffin
5/5.0
16, Jan 2024
Hassle-Free Major Repair
My transmission repair was a big job, and I was worried about the process. Thankfully, DriveSmart worked directly with the repair shop and approved the claim quickly. The rental car was covered for the entire week my vehicle was in the shop. I only paid my deductible, and the rest was taken care of. Customer service was available whenever I had questions, and they kept me informed throughout the repair. This experience made me very confident in keeping my coverage.
Charles Robinson
5/5.0
11, Jan 2024
Quick Claim Approval
My starter failed, and the repair shop got approval from DriveSmart within minutes. The process saved me time and stress.
Henry Russell
4/5.0
03, Jan 2024
Solid Coverage with Perks
I?ve had my DriveSmart plan for about a year, and it?s already covered a brake system repair and an AC compressor replacement. Both times, the claim process was handled directly with the shop, saving me time. The roadside assistance benefit also came in handy when I had a flat tire. I like that the plan offers both major repair coverage and smaller perks like maintenance benefits. Overall, it?s been a good investment for keeping my older car in reliable condition.
Mark Lopez
4/5.0
30, Dec 2023
Road Trip Confidence
Took a long drive to visit family, and knowing I had roadside coverage eased my mind. Thankfully, I didn?t need it, but the peace of mind was priceless.
Ann Alexander
5/5.0
22, Dec 2023
Quick Response During Breakdown
My car overheated while I was running errands, and I called DriveSmart immediately. They arranged a tow within 45 minutes and had my car at an approved shop. The repair for a busted radiator was approved and started the same day. I only had to pay my deductible, and they covered the rest. The team even called later to check if everything was resolved. Their responsiveness and follow-up made a potentially awful day much easier to handle. I couldn?t be happier with the service.
Kimberly Wright
5/5.0
19, Dec 2023
Smooth Setup Experience
Setting up my coverage was quick, and the representative explained each plan without rushing me. Felt confident choosing the one that matched my needs.
Nathan Bryant
4/5.0
10, Dec 2023
Smooth Process with Trusted Mechanic
I was relieved to learn I could keep using my regular mechanic with DriveSmart?s coverage. When my starter failed, the shop called them, got approval quickly, and billed directly. The whole repair was done in a day. It?s nice having a warranty company that works seamlessly with trusted local shops. The communication between the shop and DriveSmart was efficient, and I didn?t have to do any extra legwork. That convenience is one of the main reasons I recommend their service.
Jessica Martinez
4/5.0
07, Dec 2023
Good Backup and Follow-Through
I filed a minor claim after engine hiccups. They followed up to confirm it went well. That kind of attention is reassuring.
Martha Simmons
5/5.0
27, Nov 2023
Great for High Mileage Vehicles
My car has over 150,000 miles, so I was worried about finding good coverage. DriveSmart not only offered a plan but also honored my recent claim for an alternator replacement with no issues. The shop submitted everything directly, and I didn?t have to make a single follow-up call. The rental car benefit was a bonus since the repair took two days. I?m impressed with how smooth the process was and how much money I saved compared to paying out-of-pocket.
Joseph Garcia
5/5.0
25, Nov 2023
Helpful During Unexpected Repairs
When a sensor light came on, my local garage called them and they approved the work quickly. Saved me from paying out of pocket.
Zachary Butler
4/5.0
14, Nov 2023
Good Rental Coverage
I had to leave my car at the shop for a major engine repair, which took almost a week to complete. DriveSmart covered a rental car for the entire time, so I could continue commuting to work without added costs. The claim for the repair itself was approved the same day, which helped move things along. The process was well organized, and the customer service team was always available to answer my questions. Having both repair and rental coverage made a huge difference.
Susan Thompson
2/5.0
11, Nov 2023
Hard to Cancel Policy
I tried to cancel my plan after a year because I wasn?t using it, but the process was far from simple. I had to call multiple times, send forms, and wait weeks for confirmation. While the plan has benefits, the cancellation experience was unnecessarily difficult.
Jacqueline Washington
5/5.0
01, Nov 2023
Responsive and Caring Staff
During a recent breakdown, I was stressed and unsure how to proceed. I called DriveSmart, and the representative not only arranged towing but also reassured me about the process. The shop handled the claim smoothly, and the repair was covered except for my deductible. What stood out most was the follow-up afterward,they checked in to make sure I was happy with the service and that my car was running well. That personal touch really sets them apart in my opinion.
Richard Martin
3/5.0
30, Oct 2023
Declined Claim Without Clear Reason
I submitted a claim for a coolant leak, but it was denied without a detailed explanation. When I called, the rep simply said it was outside the coverage. I wish they had been more transparent upfront about what repairs are excluded so I could have made a better decision.
Peter Flores
4/5.0
20, Oct 2023
Transparent and Professional
I appreciate how clear DriveSmart is about their coverage terms. When my fuel pump failed, I knew exactly what to expect in terms of cost and process. The shop contacted them directly, approval came within the same day, and the payment was handled without any issues. The repair shop even mentioned that DriveSmart is one of the easier companies to work with. While repairs can take time depending on parts, the coverage and professionalism make it worth the monthly payments for me.
Linda Moore
2/5.0
17, Oct 2023
Confusing Coverage Details
I thought my policy covered electrical issues, but when my alternator failed, I was told it wasn?t included in my tier. The terms were in the paperwork, but they weren?t clear during sign-up. It?s frustrating to pay monthly and still have big repair costs come out of pocket.
Frances Hughes
5/5.0
08, Oct 2023
Peace of Mind for Long Drives
I often take long weekend road trips, and knowing I have DriveSmart gives me a sense of security. Recently, my power steering pump failed during one of these trips. I called them, and they arranged towing to the nearest approved repair shop. The claim was approved within a couple of hours, and I was back on the road the next day. I only paid my deductible, and the rest was handled directly. Their efficiency and nationwide coverage make traveling much less stressful for me.
Patricia Brown
4/5.0
05, Oct 2023
Clear Policies, Reliable Service
Everything is laid out: what?s covered, the review window, roadside help, etc. That transparency made me feel comfortable to sign up.
Adam Patterson
4/5.0
25, Sep 2023
Helpful with Long Repairs
My timing belt snapped, and the repair took several days because the part had to be ordered. DriveSmart?s rental coverage kicked in immediately, so I could keep working without interruption. The shop handled all communication with DriveSmart, and I didn?t need to get involved in any complicated paperwork. The claim was approved without pushback, and I was kept updated on the repair status. It?s reassuring to have a company that works directly with mechanics, saving me time and stress. The rental benefit alone is worth it.
Michelle Green
5/5.0
20, Sep 2023
Simple, No-Hassle Maintenance Benefits
I used their included oil change and battery check benefit. It was straightforward and saved me a small but appreciated amount.
Olivia Long
5/5.0
13, Sep 2023
Excellent Roadside Support
When my car battery died in the middle of a grocery trip, I called DriveSmart?s roadside assistance. They had someone there in less than 40 minutes, even on a busy weekend afternoon. The technician was polite and efficient, jumpstarting my car and checking the battery health. I didn?t have to pay extra, as it was fully covered under my plan. Having that kind of quick, reliable help during a stressful situation was a huge relief. It?s moments like these that make me appreciate my coverage.
Paul Scott
4/5.0
09, Sep 2023
Helpful Protection and Support
They offer coverage for many common repairs and perks like trip interruption. When my brakes failed, I was grateful to have that coverage.
Benjamin Perry
4/5.0
31, Aug 2023
Reliable for Older Cars
Owning a high-mileage vehicle can be stressful because repairs seem inevitable. I?ve had my DriveSmart plan for over a year and used it twice, for a water pump replacement and later for brake system repairs. Both times, the claim process was smooth, and the majority of the costs were covered. The repair shops in their network are easy to find, and customer service always responds quickly. I like that my plan also includes roadside assistance, which I?ve used once with no issues. It?s been a worthwhile investment.
Anthony King
5/5.0
28, Aug 2023
Reliable Roadside Assistance
Had a dead battery at 10 PM. Help arrived within 30 minutes, jumpstart service was quick. I was back on my way faster than I expected.
Joyce Jenkins
5/5.0
18, Aug 2023
Smooth Claim and Follow-Up
I recently filed a claim for an air conditioning compressor replacement. The process was straightforward: the shop called DriveSmart, got approval quickly, and began repairs the same day. What impressed me most was the follow-up call from customer service to check on my satisfaction. They even asked if the repair resolved my issue completely. That kind of attention shows they value customers beyond just processing payments. The coverage saved me hundreds, and I felt completely taken care of throughout the entire experience.
Robert Smith
4/5.0
15, Aug 2023
Claims Process Was Smooth
I handed over the ID card, and the garage handled the rest. I only paid my deductible. Nothing confusing, just efficient service.
Samuel Coleman
4/5.0
06, Aug 2023
Great Coverage for Traveling
I travel between states regularly for work, so I needed a warranty plan that would cover me anywhere. When my alternator gave out during a trip, DriveSmart found a shop nearby, arranged towing, and approved the repair within hours. I appreciated not having to make multiple calls to coordinate. The mechanic was familiar with their process, so there were no delays. I only had to handle the deductible, and everything else was taken care of. It?s reassuring to know I?m covered even far from home.
Mary Johnson
5/5.0
03, Aug 2023
Helpful on a Breakdown
My AC failed mid-trip. They coordinated with the repair shop, approved the fixes, and paid directly. No surprises, no stress.
Teresa Henderson
5/5.0
25, Jul 2023
Lifesaver During Major Breakdown
My car?s transmission failed unexpectedly while I was away on business. I contacted DriveSmart, and they immediately arranged for towing to a nearby approved shop. The claim was processed quickly, and most of the cost was covered, leaving me to pay only my deductible. They also set me up with a rental, so I could continue my trip without disruption. The whole process was handled professionally, and I felt supported the entire time. It?s a huge relief knowing I have this coverage.
James Anderson
4/5.0
21, Jul 2023
Comprehensive and Fairly Priced
For what they cover, engine, electrical components, roadside help, and more,I feel like I'm getting good value without breaking the bank.
Raymond Ross
4/5.0
13, Jul 2023
Solid Coverage for Long Trips
I often take cross-country drives, and having DriveSmart gives me peace of mind. My last repair for an alternator was handled efficiently, and the roadside service has been reliable each time I?ve needed it. Overall, it?s been worth the cost.
Clara George
5/5.0
09, Jul 2023
Nationwide Coverage = Peace of Mind
I travel a lot for work, and it's reassuring to know their plan covers me at any accredited shop across the U.S., even if I'm in a small town.
Victoria Barnes
5/5.0
01, Jul 2023
Excellent Customer Care
The representative I spoke to during my claim was kind and thorough. They kept me updated until the repair was done. Having someone guide me through the process made the situation much less stressful, especially since I?m not very familiar with car repairs.
Dylan Bishop
4/5.0
27, Jun 2023
Rental Car Came Through
My car was in the shop for a week, and I was relieved to get a rental with no extra hassle. Makes a stressful situation far easier to handle.
Gregory Wood
4/5.0
18, Jun 2023
Clear Terms and Benefits
I like that the terms of my coverage are straightforward. My recent claim for an ignition coil replacement was approved without issue, and the repair was done quickly. It?s been a good experience overall with no surprises.
Hailey Fuller
3/5.0
14, Jun 2023
Not What I Anticipated
I signed up thinking the plan would cover most major repairs, but when my transmission failed, I learned it wasn?t included under my specific package. The salesperson explained coverage well at signup, but I misunderstood some terms. It was frustrating to pay for a plan that didn?t help when I needed it most.
Julie Bennett
2/5.0
05, Jun 2023
Coverage Confusion
I misunderstood what was included in my plan. A major repair wasn?t covered, leaving me with an unexpected bill.
Bryan Kim
2/5.0
01, Jun 2023
Slow Claims Process
I expected a smoother experience, but my claim for a minor repair took nearly two weeks to process. The shop kept calling for approval, and I had to follow up multiple times. The customer service team was polite, but the delay caused me to miss several workdays without my car.
Dennis Price
1/5.0
20, May 2023
Roadside Assistance Delay
Needed towing late at night, but it took nearly two hours for help to arrive. Not ideal during an emergency.
Autumn Brewer
5/5.0
18, May 2023
Friendly, Patient Customer Support
I had a few questions before signing up, and the rep walked me through each one in a calm, knowledgeable way. Felt like they genuinely cared.
Janet Sanders
5/5.0
07, May 2023
Smooth Claim and Follow-Up
My AC compressor failed in the middle of summer, and the repair was fully covered aside from the deductible. They followed up after the repair to make sure the car was working fine. That extra attention shows they value their customers.
Zachary Romero
4/5.0
02, May 2023
Easy Enrollment, Great Value
Signing up online was quick and clear, and I liked that there?s a 30-day review window. The coverage for oil changes and minor repairs gives me confidence driving long distances.
Brandon Kelly
4/5.0
25, Apr 2023
Fair Pricing for Coverage
I think the cost of my plan is reasonable considering the coverage I get. My claim for a major engine repair went through smoothly. It took a couple of days to finish, but I didn?t have to worry about a huge repair bill.
Piper Carlson
5/5.0
19, Apr 2023
Unexpected Roadside Help Was a Lifesaver
I got stranded one night with a flat tire. Their 24/7 roadside assistance was there promptly, fuel delivery and tow included. That kind of help when you?re stuck counts for a lot.
Carolyn Brooks
2/5.0
11, Apr 2023
Long Wait for Claim Approval
My repair shop waited several days for approval on a basic claim. Customer service was polite, but the delay made it inconvenient.
Austin Crawford
4/5.0
06, Apr 2023
Smoother Claims Than Expected
DriveSmart handled my latest repair claim with no fuss, the mechanic just needed the claim ID, and the rest was taken care of swiftly. I appreciated the transparency and the hassle-free service.
DriveSmart Warranty
DriveSmart was founded in 2016 with a clear mission: to help customers save money on unexpected auto repairs. We understand that a car is one of the most significant investments you'll make, and we're here to help protect it. As a DriveSmart member, you'll have peace of mind knowing you're covered against the high costs of surprise repairs. We know extended warranty companies often face skepticism, and we're working hard to change that perception. At DriveSmart, we're focused on earning your trust by putting you and your vehicle first. Give us a call and discover how we can help you save on costly repairs.
Address
310 Main Street Suite 8
08753
Toms River
United States
Website
drivesmartwarranty.com
Email
customerservice@mydrivesmart.com
Telephone
8885783711
