Dior US
2.62/5.0
Quinn Monroe
5/5.0
13, Jul 2025
Very happy with the purchase
Bought the Sauvage fragrance for my dad. Ordering was easy and it got delivered within a few days. He loved it and the bottle looks classy. Really appreciated the tracking updates throughout the process too.
Wesley Drake
1/5.0
08, Jul 2025
The Packaging Looked Used
My product arrived looking like it had been opened before. The box was not sealed properly and looked dirty. I felt uncomfortable using it. Dior ignored my concerns and wouldn?t accept a return. I expected high standards, but this felt more like a discount store purchase.
Julian Hughes
1/5.0
04, Jul 2025
Got the wrong item
I ordered makeup but got a completely different product. Still waiting for Dior to send me the correct one. Not happy with this experience.
Eli Richardson
3/5.0
27, Jun 2025
No samples included
I saw lots of reviews saying Dior includes samples but mine didn?t have any. That was a big let down since I wanted to try something new. Product was fine otherwise.
Lincoln Wells
2/5.0
22, Jun 2025
Didn?t match online color
The lipstick looked so different in real life. The shade on the site was much lighter. I can?t even wear this one, total mismatch.
Ava Mitchell
4/5.0
10, Jun 2025
Quick and classy
Ordered some skincare and it arrived within 3 days. Nice, clean packaging and sealed well. No issues. Maybe could improve delivery options but otherwise no complaints. Felt very premium overall.
Aaron Page
3/5.0
03, Jun 2025
Average feel
It?s okay, but the brand name made me expect more. Nothing special about the order experience. Felt like I could?ve bought it anywhere.
Jayden Alexander
2/5.0
28, May 2025
Unresponsive support
Tried contacting support about delivery issue and no one responded for a week. Finally got a reply but not very helpful.
Roman Walters
1/5.0
14, May 2025
Customer Support Failed Me
I accidentally ordered the wrong shade of foundation and contacted Dior customer service within an hour to try and cancel it. They told me it was already being processed and couldn?t be changed or canceled. That seems absurd, especially when I reached out so quickly. Now I?m stuck with a product I can?t use and they won?t offer a return.
Aurora Freeman
2/5.0
09, May 2025
Delivery partner issue
The courier service Dior used was terrible. My package sat at the facility for days before it moved. Should choose better logistics partners.
Eleanor Bowen
2/5.0
24, Apr 2025
No confirmation email
I never received a confirmation email after placing the order. Thought my order didn?t go through. Very stressful until it finally showed up.
Anthony Hall
2/5.0
15, Apr 2025
Refund took too long
I returned my product and it took over two weeks to get my refund. Way too slow for such a big company.
Grayson Scott
5/5.0
06, Apr 2025
Excellent first buy
This was my first order from Dior?s website. Everything from the box to the little details felt so elegant. Fast delivery and perfect product. Will def shop here again especially for gifts.
Julia Barber
2/5.0
02, Apr 2025
Gift Message Missing
I ordered a Dior gift set for my girlfriend with a special message. The message was completely missing. When I contacted customer service, they said it couldn?t be corrected. The point of paying extra for the gift box and note was lost. Very careless and disappointing.
Hunter Norton
2/5.0
26, Mar 2025
Not Worth the Hassle
I placed an order during a sale and was so excited. However, after waiting two weeks, the order was canceled without explanation. No courtesy email or compensation. It was frustrating to deal with the lack of communication. The whole process made me feel like Dior doesn?t value its online customers. Not what I expected from a top-tier brand.
Grant Lambert
4/5.0
24, Mar 2025
Good site and no issues
Pretty smooth online shopping. I liked how the site was easy to use and had a lot of clear info. The product was as expected and shipped securely. Only downside was the long wait for restock before I ordered.
Lucas Peterson
4/5.0
17, Mar 2025
Smooth order
Ordered lipstick and mascara and both came neatly packed. Love how they smell and feel. Only complaint is the tracking link didn?t update right away. But the items still arrived on time.
Lucy Fisher
1/5.0
02, Mar 2025
Worst service ever
This was the worst online shopping I?ve had. Wrong product, no updates, and rude customer support. Totally disappointed.
Bryce Morrison
4/5.0
28, Feb 2025
Fast shipping, good quality
Had no trouble ordering online and the fragrance arrived sooner than I expected. Looks authentic and smells amazing. Pricey obviously but it's Dior. Overall satisfied, no need for customer support which is good I guess.
Peyton Bishop
2/5.0
21, Feb 2025
Return Policy Is a Nightmare
I tried to return a wrong item they sent me, and the process was painful. I had to print forms, wait for approval, then ship it back at my own cost. Why am I paying for their mistake? Dior?s returns should be more user-friendly and fair to the customer.
Charles Hamilton
2/5.0
15, Feb 2025
Missing ribbon
The main reason I ordered from Dior directly was for the packaging. No ribbon or pouch in my order, just a box. Big letdown.
Nora Simmons
1/5.0
07, Feb 2025
Never received it
I placed my order a month ago and still haven?t gotten it. Tracking shows no movement. Dior hasn?t helped much either. So frustrating.
Olivia Turner
1/5.0
28, Jan 2025
Refund Nightmare
I returned a fragrance unopened and within the return window, but Dior took over a month to process the refund. I had to send multiple emails and even call to get any status update. They finally issued the refund but without an apology. For such a high-end brand, their return process is painfully slow and disorganized.
Sebastian Butler
2/5.0
22, Jan 2025
Customer service slow
I contacted support about a wrong item and it took them 5 days to reply. That?s way too slow for a luxury brand.
Bella Stevenson
2/5.0
15, Jan 2025
Site looks fancy, that?s it
The website looks premium, but that?s where it ends. The service and follow-through are below average. Just not worth the hype.
Christopher Dean
2/5.0
02, Jan 2025
Scratched bottle
My perfume bottle came with scratches on the cap. Doesn?t look new. It was meant to be a gift so this was really upsetting.
Skylar Marsh
2/5.0
28, Dec 2024
Broken Product and No Apology
My Sauvage arrived with a broken spray nozzle. I reported it and included photos as requested. Instead of a replacement, they asked me to return the item and wait for a review. That was two weeks ago. Still no update. No apology. Just radio silence. Very disappointing experience from Dior.
Matthew Kelly
2/5.0
21, Dec 2024
Box arrived open
My delivery box wasn?t sealed properly and was half open. Everything was still inside but it felt really unsafe.
Wyatt James
5/5.0
11, Dec 2024
Classy delivery
Received my Dior makeup in a beautiful box. Everything inside was clean and intact. Got a free mini perfume too. Ordering process was simple and felt secure. Made me feel fancy haha.
Noah Coleman
2/5.0
06, Dec 2024
Faulty Website and No Help
I tried ordering a few items during a sale, but Dior?s website kept glitching and removing things from my cart. When I finally got through, one item didn?t make it into the order. I contacted support immediately, but they told me nothing could be done. If their system messed up, they should take responsibility. Not impressed at all.
Robert Wallace
3/5.0
03, Dec 2024
Could be better
The product was fine but delivery was late and packaging was meh. Not what I hoped for from a luxury brand like Dior.
Mason Brooks
5/5.0
25, Nov 2024
So elegant
Every step of the order felt super elegant. Love how the package was tied with ribbon and had little cards inside. Great if you're sending someone a gift. Product quality was amazing as expected.
Mila Barker
2/5.0
14, Nov 2024
Not Worth the Hassle
I ordered a Sauvage cologne gift set for my brother?s birthday, and it arrived late despite paying for express shipping. When it finally got here, the box was damaged and the bottle was leaking slightly. Customer service was hard to reach and offered no compensation, just asked me to return it for inspection. That means more waiting. Not the experience I was expecting from Dior.
Chloe Griffin
2/5.0
04, Nov 2024
Trouble with payment
Had issues during checkout, card got declined for no reason and I had to try again later. Didn?t expect this from a high-end site like Dior.
Sophia Allen
4/5.0
19, Oct 2024
Nice and easy
Pretty solid shopping experience. Found what I needed, ordered, and got it in a few days. No missing items or weird delays. The shipping box was a little too big but not a big deal.
Hudson Sherman
1/5.0
14, Oct 2024
Didn?t get full order
Only half my order showed up. Emailed support and they haven?t fixed it yet. I?m really angry with how this has been handled.
Stella Hayes
3/5.0
07, Oct 2024
Ordinary experience
Nothing really bad happened, but also nothing stood out. For a luxury brand, I expected more attention to detail. Just felt like regular online shopping.
Penelope Holland
1/5.0
30, Sep 2024
Damaged lipstick
The lipstick I got was cracked at the base. Couldn?t even use it. Tried contacting support and still waiting for a reply.
Brayden Rice
2/5.0
17, Sep 2024
Beautiful Product, Bad Experience
I love Dior makeup, but the process of getting it was painful. Delayed order, late replies from support, and the wrong item in the box. It took three weeks to fix the issue. Luxury should feel special, not frustrating. Dior needs to step up.
David Myers
2/5.0
10, Sep 2024
Fancy box, bad product
The packaging was nice but the actual product was not great. Lipstick dried my lips and flaked. Not worth the price.
Tristan Barker
4/5.0
04, Sep 2024
Great gift packaging
Got my wife something from Dior and it arrived in such beautiful gift packaging I didn?t even have to wrap it. She loved it and I looked like a hero lol. A bit pricey but worth it for special ocassions.
Addison Harper
3/5.0
23, Aug 2024
Slow website
Dior?s website is surprisingly slow and kept freezing when I tried to check out. Didn?t expect this from such a big brand.
Caleb Foster
5/5.0
20, Aug 2024
Feels special
Every time I order from Dior I feel like I?m treating myself. This time I got skincare and it was packed so nicely, came with samples too. Everything works well and smells amazing.
Connor Todd
2/5.0
08, Aug 2024
Faulty Product and Dismissive Support
I bought a Dior lip product that had a weird smell and looked expired. I sent photos and asked for a replacement. The response was robotic and dismissive. I don?t feel like my concern was taken seriously. Not what I expected from a luxury beauty brand.
Isaiah Perry
1/5.0
03, Aug 2024
Missing item
One of the items I paid for wasn?t in the box. I contacted Dior and they haven?t fixed it yet. Not okay.
Scarlett Powell
5/5.0
28, Jul 2024
Very happy
Very pleased with how Dior handled the whole order. Everything was neat, no mess ups, and delivery came early. Plus it smelled amazing even before I opened the box lol. Will shop again.
Jaxon Hopkins
3/5.0
19, Jul 2024
Tracking delayed
The tracking only updated after 5 days, by then I thought my order was lost. The product?s fine, but the process was confusing.
Natalie Graham
3/5.0
11, Jul 2024
Expected more
Everything was okay, but not amazing. For the price and brand name, I expected something more special. Just felt average.
Emery Quinn
5/5.0
07, Jul 2024
Loved my order
I got the Miss Dior perfume and some samples came with it. Everything was packed so pretty and neat. Felt very premium. I don?t usually order designer stuff online but this was a really good experience for me.
Emma Hayes
1/5.0
03, Jul 2024
Dior Disappointed Me
I splurged on a Dior watch online for my anniversary gift. The package came late, and when I opened it, the watch had a faint scratch on the face. I reached out and sent pictures, but they denied it was their fault and said they couldn?t help unless I returned it. The hassle of returning something so expensive, without any guarantee it would be replaced, made me give up.
Mia Patterson
5/5.0
23, Jun 2024
Easy checkout
I liked how simple the checkout was and everything was straightforward. Got a few samples which was a surprise. The item was in stock and shipped quick. No problems at all, would order again.
Violet Franklin
2/5.0
15, Jun 2024
Wrong name on package
My name was spelled wrong on the package even though it was entered correctly. Small detail but for Dior, that?s not acceptable.
Caroline Hunt
1/5.0
09, Jun 2024
Damaged Box and No Replacement
My order arrived crushed with the box torn open. I reached out for a replacement or refund, but they told me to deal with the delivery company. I expected Dior to take responsibility for how their products arrive. The packaging wasn?t even secure. I?m never ordering from their site again.
Dylan Kim
2/5.0
04, Jun 2024
Site kept crashing
Tried to place an order but the site kept crashing on checkout. Had to try 4 times before it worked. Not a smooth experience.
Nathan Gray
3/5.0
25, May 2024
Overpriced for what I got
I expected more for the price I paid. The lipstick looked nice but didn?t last very long. Honestly just paying for the brand name.
Christian Austin
1/5.0
14, May 2024
Extremely Disappointed with Customer Service
I ordered a lipstick and a fragrance gift set. The lipstick arrived damaged, and the gift set was missing. I contacted customer service multiple times, and each time I got vague responses or no solution at all. I sent photos, filled out forms, and waited for weeks, yet nothing was resolved. For a luxury brand, I expected better.
Samuel Sanders
2/5.0
02, May 2024
Fragrance leaked
The perfume bottle wasn?t sealed properly and leaked during delivery. Half the bottle gone. Still waiting on a replacement.
Carter Barnes
5/5.0
26, Apr 2024
Love the scent
I bought J?adore perfume and it smells even better than I imagined. The bottle is gorgeous too. Everything was packaged with care and felt super fancy. Delivery came on time. Totally satisfied.
Ethan Parker
2/5.0
21, Apr 2024
Gift Box Was Missing Items
I bought a gift set for my sister?s wedding, and it arrived missing one of the items listed. I double-checked the order confirmation and it clearly showed what should?ve been included. I reached out to Dior, and they acted like I was mistaken. No resolution offered, just vague responses. Very disheartening and not the luxury service they claim.
Claire Ellis
2/5.0
13, Apr 2024
Crushed box
My gift box arrived crushed on one corner. Thankfully, the product was fine, but the whole experience felt ruined. Not what I paid for.
Landon Paul
2/5.0
29, Mar 2024
Overpriced and Underwhelming Service
I love Dior products, but their website is not worth the trouble. Orders take forever to arrive, and customer service is cold and generic. For the prices they charge, I expect more than standard service. I?ll be buying Dior from department stores instead from now on.
Ella Warren
3/5.0
21, Mar 2024
Not enough shade options
The foundation has limited shades. I couldn?t find a match and had to settle for one that?s just ok. Wish they had more variety.
Jackson Reed
5/5.0
06, Mar 2024
Great online shopping
Site was easy to navigate and I got what I needed fast. The packaging was so elegant, like opening a gift. My lipstick was perfect and the little pouch it came in was a nice touch.
Andrew Ford
2/5.0
02, Mar 2024
Had to chase refund
Returned a product and had to email multiple times to get my money back. Took way longer than it should have. Very unprofessional.
Lillian Bennett
1/5.0
23, Feb 2024
Not luxury service
I expected high-end treatment but the experience was like any other website. Nothing special. Won?t shop here again.
Harper Ward
4/5.0
14, Feb 2024
Nice perfume
Bought Dior Homme Intense and it arrived in 2 days. Smells great, lasts long. Box was in good shape and product was new, not used or old. Will prob try another scent next month.
Sadie Ball
2/5.0
10, Feb 2024
Terrible Return Response Time
I returned a faulty foundation and waited over a month for my refund. I kept being told it was ?under review.? That?s too long. I?ve returned items to other stores without any hassle. Dior?s process is slow and doesn?t match the premium experience they promise.
Riley Davidson
2/5.0
05, Feb 2024
Looks like a return
My item didn?t look fresh. The box had fingerprints and wasn?t sealed. Makes me feel like they sent a return. Totally not okay.
Georgia Walton
5/5.0
30, Jan 2024
First Dior order = Amazing
This was my first time ordering from Dior.com and it went perfect. Loved the elegant boxing and got a few cool samples too. The lipstick shade matched perfectly to what I saw online. Great experience!
Emilia Shaw
2/5.0
26, Jan 2024
Faulty pump
The perfume pump didn?t work. I had to manually take the cap off and dab it. Can?t believe this passed quality check.
Jason Greene
1/5.0
17, Jan 2024
Poor Online Shopping Experience
The Dior website kept glitching during checkout. I got double charged and had to call my bank to dispute it. Dior customer service barely helped and took forever to respond. I expected seamless service from such a luxury brand. I won?t be using their website again anytime soon.
Isabella Price
5/5.0
13, Jan 2024
Got exactly what I ordered
Always worry about ordering designer stuff online but Dior?s website felt safe. Got exactly what I ordered, plus a cute little sample. Price was steep but at least it arrived fast and secure.
Paisley Long
3/5.0
04, Jan 2024
Poor gift message option
Ordered as a gift but the message was just printed on a plain slip. Didn?t look elegant at all. Kinda ruined the vibe.
Aiden Cooper
5/5.0
28, Dec 2023
Feels premium
Even the website looks fancy lol. My order came with care and the perfume smells amazing. Loved the sample surprises too. It?s not everyday I splurge on stuff like this, but glad I did this time.
Jonathan Lane
3/5.0
24, Dec 2023
Not personalized enough
I chose the engraving option and it just looked rushed and off-center. I expected more care from Dior. Feels like they don?t check quality.
Piper Casey
1/5.0
18, Dec 2023
Shocked by the Lack of Support
I had an issue with a fragrance that leaked in the box. The bottle was only half full. Dior?s team refused to issue a replacement, saying the package was "intact." I?ve never experienced this level of indifference from a luxury brand. Very disappointing handling.
Owen Bryant
2/5.0
13, Dec 2023
Item felt used
The makeup I received looked like it had been opened before. The seal wasn?t there and the packaging seemed tampered. For the price, this was really disappointing.
Lily Jenkins
2/5.0
06, Dec 2023
Package damaged
The outside box was dented and looked like it was tossed around. Luckily the product inside was fine but still not a good first impression.
Audrey Wood
2/5.0
29, Nov 2023
Looks different in person
The lipstick shade looked totally different in real life. Doesn?t match what I saw online. Waste of money.
Savannah Rose
2/5.0
18, Nov 2023
Poor gift wrap
I paid extra for gift wrapping and it just came in a plain white box. No ribbon, no card, nothing. Totally not worth it.
Levi Parker
5/5.0
09, Nov 2023
Great gift experience
I sent a Dior candle to my sister and she loved the whole presentation. She even kept the box lol. Everything was easy to order and track. Very happy with how it all turned out.
Adam Neal
2/5.0
07, Nov 2023
Not worth the price
I honestly expected something more impressive for the cost. Product feels basic and definitely not worth what I paid.
Miles Beck
3/5.0
30, Oct 2023
Didn?t meet expectations
After reading glowing reviews, I had high hopes. But the packaging and product both felt average. Just not the luxury experience I imagined.
Gabriel Cox
2/5.0
26, Oct 2023
No order confirmation
Didn?t get a confirmation email after ordering. I had to reach out and check if my order even went through. Very stressful.
Mason Reed
2/5.0
21, Oct 2023
Luxe Brand, Basic Service
The actual product I bought was lovely, but the shopping experience was not. No shipping confirmation, long delivery times, and slow customer service. I had to reach out twice just to get an update on my package. When you buy from Dior, you expect more than basic service. Unfortunately, I won?t be returning to their online store.
Millie Steele
5/5.0
18, Oct 2023
Felt luxurious
Everything from browsing to checkout felt very high end. The box smelled amazing even before I opened it haha. Love the perfume, lasts long and feels fresh. Will def buy again for myself or as a gift.
Brooklyn Henderson
3/5.0
10, Oct 2023
Not beginner-friendly
The site is a bit hard to navigate if you?re not used to luxury shopping. Took me a while to figure everything out.
Ian Rhodes
1/5.0
05, Oct 2023
Never Received My Package
Placed an order in early May, and it?s July now. Still no package. Customer service says it?s under investigation. How long does that take? I?ve been patient, but it feels like they don?t care. I lost money and got nothing in return. Luxury shouldn?t mean neglecting basic service standards.
Evelyn Morris
5/5.0
02, Oct 2023
Worth the money
Even though it?s a bit expensive, the product quality is top-notch. The unboxing felt like opening a gift from a luxury brand. Fast shipping and love the samples they threw in.
Gavin Wilkins
1/5.0
29, Sep 2023
Order Delayed and No Updates
I placed an order for a lipstick and perfume gift set over three weeks ago, and it still hasn?t arrived. I didn?t receive any tracking updates or emails about the delay. I tried contacting Dior customer service multiple times but only got automated replies. I expected more from a luxury brand. It?s frustrating to spend a good amount of money and not even receive basic communication. What bothers me most is that the product was listed as available when I placed the order. If it was out of stock or delayed, I should?ve been notified. The lack of transparency and poor communication is really disappointing. I won?t be ordering directly from Dior?s website again. At this point, I?d rather buy from a department store that offers real-time updates and better service. For a brand that prides itself on elegance, the service was anything but.
Alice Carr
5/5.0
25, Sep 2023
Beautiful Packaging
I ordered a lipstick and it came so nicely wraped, really felt like a gift to myself. The delivery was quick and no damages or issues. I'm not a regular Dior buyer but this made me feel fancy lol. Will probly order again just for the experience.
Grace Bryant
3/5.0
19, Sep 2023
Scent didn?t last
I bought a perfume and the scent disappeared within a few hours. Not what I expected from Dior. Maybe I got a bad batch.
Madeline Schmidt
1/5.0
16, Sep 2023
Package Lost, No Real Support
My Dior order was marked as delivered, but I never received it. I reached out to customer support immediately and provided everything they asked for: tracking screenshots, ID, and signed forms. It?s been over a month, and I?m still waiting. They keep passing the blame to the courier instead of helping. This is unacceptable for such a premium brand.
Charlotte Bennett
4/5.0
11, Sep 2023
Stylish and smooth
My Dior sunglasses came quick and in perfect condition. They look stylish and fit well. Tracking worked great and the unboxing experience was very high end. Would love to see more styles though.
Camila Lowe
1/5.0
03, Sep 2023
No response at all
I emailed Dior support twice about my missing order and got no reply at all. Just silence. Not worth the stress.
Aria Rivera
2/5.0
29, Aug 2023
Disappointed with the box
My perfume arrived in a plain box, no ribbon or fancy packaging like everyone says. It felt like I got a return or something. A little disappointed.
Nolan Fox
1/5.0
25, Aug 2023
Website Glitch Cost Me My Order
I spent over an hour choosing items, then the site froze during checkout. When it finally reloaded, everything was sold out. I emailed customer support and received no helpful response. They didn?t even offer a solution or discount for the inconvenience. Poor digital experience overall, especially for such an established brand.
Joseph Morgan
2/5.0
16, Aug 2023
No update on return
Returned an item and no update even after 10 days. Had to keep following up. Very inconvenient.
Madison Brooks
1/5.0
10, Aug 2023
Poor Quality Control
I ordered a Dior tote bag and was so excited when it arrived?until I noticed the stitching was coming loose on one side. For a designer item, I expected pristine quality. The bag was also packaged in a plain cardboard box without much protection. I feel like I paid for a premium name but didn?t get premium quality.
Josiah Chapman
2/5.0
07, Aug 2023
No samples again
This is my second order and still no free samples. I thought Dior always included them. Honestly not worth paying extra on their site.
Emma Hayes
4/5.0
02, Aug 2023
Smooth experience
Everything went smoothly. I ordered a cologne and it came in perfect condition. The box was a little squashed but the bottle was fine. No major problems and love the scent. Might try another next time.
Ezekiel Dunn
3/5.0
31, Jul 2023
Misleading photos
The handbag I ordered looked way bigger in the photos. In reality, it?s super tiny and doesn?t hold anything. Wish they had clearer measurements.
Zoey West
3/5.0
22, Jul 2023
No return label included
Wanted to return my item but there was no return label in the box. I had to email twice to get instructions. Very annoying process.
Aubrey Spencer
2/5.0
14, Jul 2023
Weak scent
The perfume I ordered smelled great for about an hour, then faded completely. Really disappointed in the staying power.
Amelia Ross
4/5.0
07, Jul 2023
High quality, fast ship
The bag I ordered was on the expensive side but worth it. Leather feels amazing and came with all the right paperwork. Fast shipping, secure packaging. Just wish they had more color options.
Eva Lambert
2/5.0
02, Jul 2023
Website Checkout Was a Mess
I tried ordering three times, and the website kept rejecting my card. My bank confirmed it wasn?t on their end. Dior gave no help and just said to try again later. It?s absurd for a luxury retailer to have such poor e-commerce functionality.
Henry Simmons
2/5.0
28, Jun 2023
Shipping took too long
I placed my order and it took almost 3 weeks to arrive. For a luxury brand, I expected faster delivery. The tracking wasn?t very helpful either. Not what I expected from Dior.
Kennedy Gibbs
2/5.0
23, Jun 2023
Returned Item but No Refund Yet
I returned an unopened bottle of perfume following all their return guidelines. It?s been more than 3 weeks and no refund. I?ve sent several emails and received canned responses. It?s disappointing to see this kind of behavior from a company known for elegance and prestige. The return process should be efficient, but it?s been stressful instead.
Ellie Stone
3/5.0
18, Jun 2023
Delayed shipping
The site said 3?5 days shipping but mine took almost 10. Not the worst, but definitely slower than promised.
Livia Martin
5/5.0
11, Jun 2023
Happy with customer service
There was a slight issue with my payment going through but I contacted Dior support and they fixed it quick. Very polite and helpful. After that everything went smoothly. Loved the free sample included too.
Cora Wolfe
1/5.0
08, Jun 2023
Broken Product and No Response
I was really looking forward to my Dior skincare package, but when it arrived, the serum bottle was shattered. I reached out with photos and details but got no response for over a week. I followed up twice and still nothing. It's unacceptable to spend that much on a product and not get any help when something goes wrong.
Asher Elliott
3/5.0
03, Jun 2023
Confusing order process
The checkout process was confusing and not very user friendly. I had to go back a few times to confirm everything. Needs improvement.
Hazel Montgomery
2/5.0
30, May 2023
Poor online support
The chatbot was not helpful and no human followed up even after I asked. Took way too long to get a simple answer.
Leah Murray
1/5.0
24, May 2023
Still no delivery
I ordered a month ago and I still don?t have my product. Contacted customer service but just got generic replies. Really frustrating.
Hannah Ramirez
3/5.0
12, May 2023
Too much plastic
For a luxury brand, the packaging had way too much plastic wrap and filler. It felt wasteful. Would expect more eco-friendly options.
Alexis Horton
1/5.0
07, May 2023
Items Missing, No Solution
My order was incomplete?two items were missing. I followed their complaint process, but nothing happened. No refund, no reshipment. They just kept sending scripted responses. I had to escalate to my credit card company. Really disappointing to deal with such poor service from Dior.
Logan Turner
5/5.0
03, May 2023
Great packaging
My Dior lipstick and foundation arrived beautifully packaged and in perfect condition. You can tell they take time with each order. Also appreciated the status updates on email. Would recommend for gifts too.
Thomas Barnes
2/5.0
26, Apr 2023
Couldn?t track package
The tracking number didn?t work until 4 days after shipping. I had no idea where my order was. Pretty stressful.
Nolan Craig
4/5.0
13, Apr 2023
All good
Order process was easy, nothing to complain about. Delivery was quick, item was correct. A little on the expensive side but that?s expected. Didn?t need help from customer service so can?t say how good they are.
Easton Barber
2/5.0
10, Apr 2023
Shocking Delay in Shipping
Ordered a gift set for my sister?s birthday with plenty of time to spare. The order was delayed for two weeks with no notice or updates. It ended up arriving after the birthday, which totally ruined the moment. No communication, no urgency, and definitely no accountability from Dior?s team.
Dior US
Address
19 EAST 57TH STREET, 10022, New York, United States
Website
dior-us.com
Email
customerservices@dior.com
Telephone
877-903-4671
