DalToscano
3.69/5.0
Brooklyn Powell
5/5.0
17, Feb 2025
Thoughtful packaging and excellent tracking
Shipment came with robust padding and clear labels. Tracking portal offered regular updates. Items felt premium on arrival. Customer service sent care and cleaning advice. Enjoying the products daily. The combination of product quality, helpful communication, and reliable shipping makes DalToscano feel trustworthy.
Christian Gonzales
5/5.0
04, Feb 2025
Long?standing reputation reflected in service
Knowing they?ve been serving since 1969 helped build trust. Their product range lives up to that history ? traditional kitchenware with modern finish. Ordering was clear, delivery fast, packaging careful. Items match described brands exactly. Support friendly and knowledgeable. Whole shopping experience reflects longtime Italian craftsmanship and attention to detail.
Claire Foster
5/5.0
22, Jan 2025
Excellent first purchase with clear instructions
Purchased a stovetop kettle set. They emailed care instructions for first use. Items arrived safely wrapped, and finish was flawless. Packaging included instructions in English. Follow?up email checked on satisfaction. Felt like they care about post?sale service. Country of origin and brand credibility obvious. Very well done.
Dylan Butler
4/5.0
09, Jan 2025
Good all?round service with minor hiccup
Ordering was smooth, delivery tracking clear. One small spatula had edge slight imperfect cut, but functional. Support offered a replacement but I opted to keep due to time. Overall fine experience for a European retailer sending goods abroad.
Leah Simmons
5/5.0
27, Dec 2024
Dependable craftsmanship and delivery consistency
As a charitable chef, I ordered multiple items for a community kitchen. Ordering interface supported bulk selection. Customer follow?up helped with logistics. Delivery came in two boxes, fully protected. Nothing damaged. Product quality was exactly matching specifications. They also offered cleaner tools suited to heavy use. Excellent support for a larger order. Pricing fair for quantity. Easy invoicing. They?ve proven capable handling professional and personal clients well.
Isaac Peterson
5/5.0
14, Dec 2024
A smart choice for gift purchases
Bought a serve?ware gift for a friend. Website offered attractive packaging options. After choosing gift wrap, they followed up to confirm address and note message. Delivery arrived early, nicely wrapped and intact. The recipient loved the quality and asked about the brand. DalToscano made the process feel personal, not just transactional. Warm service, attention to detail. That's what makes repeat business.
Zoey Gray
5/5.0
01, Dec 2024
High?quality items and very helpful team
Ordered cookware set plus wood utensils. Team contacted to clarify color preference. Shipment arrived ahead of estimate. Everything wrapped robustly. Tools look elegant with fine finish, wood utensils smooth. Customer reps offered instructions on seasoning cookware. Packaging even included a friendly note. No scratches or defects. Communicating was easy and replies were prompt. Strong product knowledge from staff. Overall a relaxing and enjoyable buying journey.
Anthony Diaz
4/5.0
18, Nov 2024
Thorough shopping but small detail needs improvement
This was my first time ordering from Italy?based home goods store. UI was intuitive, and shipping cost transparent. While most items arrived well packed and beautiful, one ceramic mug had a minor color variation from photo. That didn?t impact usage. Support team handled my message professionally and reassured me. Delivery within stated timeframe. Quality is mostly strong. With slight photo?matching adjustment, they seem near perfect.
Natalie Russell
5/5.0
05, Nov 2024
Seamless process and product integrity
From start to finish, the process felt professional. They provided a detailed breakdown of expected delivery timing and origin of branded items. The day before delivery, a confirmation email suggested unpacking guidance. All items arrived pristine in pretty packaging. Even small accessories, like measuring spoons, were quality?made. The kitchen set feels lasting. Follow?up email offered care instructions and storage tips. Buying from them felt like working with a boutique retailer that cares. A trustworthy retailer with decades of presence in Casalinghi sector?definitely a repeat candidate.
Gabriel Cox
5/5.0
23, Oct 2024
Delightful experience from order to kitchen use
The experience with DalToscano was outstanding. Browsing their catalog, I found cookware and utensils from trusted names and niche brands I?d never seen locally. After placing an order, I received personalized confirmation and tracking updates. Shipment arrived in under a week, with each item wrapped carefully and crated separately to avoid any damage. The quality of the pieces exceeded expectations ? sturdy handles, perfect finish, consistent manufacturing. Customer support followed up to ensure satisfaction and offered tips for care and seasoning. What impressed most was the combination of product selection, secure packaging, helpful communication, and careful follow?through. For someone building or upgrading a kitchen, this is a reliable choice.
Stella Richardson
5/5.0
10, Oct 2024
Friendly, efficient, high finishing items
Shopping experience straightforward. Packaging secure. Items arrived snappy. Materials feel sturdy and premium. Communication was courteous at all stages. A dependable home?goods retailer with solid craftsmanship and service values.
Nathan Ward
4/5.0
27, Sep 2024
Good product, could improve response time
Utensils and pans arrived well packaged and quality seems excellent. One minor question about care tips received answer after a day. Service polite and clear. Delivery prompt and accurate.
Audrey Cooper
5/5.0
14, Sep 2024
Solid tools, helpful pre?sale guidance
Needed advice before buying knife block set. Support team suggested appropriate configuration. Order confirmed, shipped promptly. Everything arrived undamaged. Quality matched description. I appreciate the care in selection through to delivery.
Levi Bailey
5/5.0
01, Sep 2024
Great find for quality tableware
Found unique items rarely available elsewhere. The order process was intuitive and shipping fast. Items looked elegant, well finished. Customer representative confirmed delivery scheduling and answered care questions. Pleasant shopping all around.
Lillian Bell
4/5.0
19, Aug 2024
Reliable source with good packaging
Italian origin store with range of well?priced goods. Delivery packaging prevented any damage. Tracking worked smoothly. A minor question answered after two emails. Satisfied and likely to reorder.
Julian Cook
5/5.0
06, Aug 2024
Excellent shipping and responsive team
Ordered for holiday gift. Items arrived before expected date, nicely packed, wrapped securely. Communication from DalToscano representatives was helpful. Product finish flawless and brand authentic. Packaging included a small thank?you note. Felt valued as a customer and confident in future purchases.
Addison Reed
5/5.0
25, Jul 2024
Good selection of cookware and organized service
Browsed pots, pans, and utensils. Selection balanced name brands and lesser?known quality pieces. Payment was secure, interface easy. Delivery updates clear, and all products matched description. One small lid had slight discoloration; customer service offered replacement promptly, making it hassle free. Overall, feel like company cares about correct orders and brand quality.
Luke Morgan
4/5.0
12, Jul 2024
Very good experience with minor delay
Found everything needed for hosting in one order. Delivery arrived a day late, but packing protected all fragile pieces. Product feel was solid and material matched expectation. Support kindly explained the cause of minor delay. Overall pleased, though could tighten delivery window.
Hannah Ross
5/5.0
30, Jun 2024
Thoughtful details and caring presentation
The service stood out for attention to detail: an email confirming shipment included care tips for new cookware. Delivery time was shorter than expected. Items were wrapped securely; product finish looked exactly like photos. All correspondence?from payment to arrival?felt considerate. It?s reassuring to purchase kitchenware from a trusted long?standing Italian retailer like DalToscano. A satisfying overall experience that balanced convenience with quality.
John Rivera
5/5.0
17, Jun 2024
Nice variety and prompt delivery process
DalToscano impressed with its wide inventory of high?end cooking tools and utensils sourced from top brands. Navigating the website was clear and choosing items straightforward. After ordering, received clear tracking updates and items shipped within a few days. Packaging cushioned fragile pieces well?and everything arrived intact. Communication from the team felt professional and friendly. Good value for quality home goods, especially for frequent cooks like me. I?ll revisit this store when adding new pieces to my kitchen.
Ellie Jenkins
3/5.0
04, Jun 2024
Fair price but slow follow?up
Price competitive and selection wide. Customer service replies lag after placing order.
Wyatt Hughes
2/5.0
22, May 2024
Product arrived but missing component
One piece missing from ordered set. Replacement took long. Quality seems okay but incomplete.
Nora Morris
3/5.0
09, May 2024
Potential but needs better logistics
Love their brand range. But shipping logistics and returns need improvement.
Caleb Stewart
2/5.0
27, Apr 2024
Minor scratch on metal utensils
New cutlery had scratch. Support offered small voucher instead of replacement. Felt dismissive.
Riley Edwards
3/5.0
14, Apr 2024
Delivery delay but quality ok
Delivery delayed by a week but product intact. Staff offered an apology. Good material despite shipping issue.
Owen Collins
2/5.0
01, Apr 2024
Size slide mistake, bigger issue
Ordered the wrong size by site mis?labeling. Returns cost me shipping. Refund processed slowly.
Layla Parker
3/5.0
19, Mar 2024
Mixed experience with staff
Customer service was professional but quite slow to reply. Product fine, site easy to navigate.
Joseph Torres
2/5.0
06, Mar 2024
Some pieces chipped, packing weak
A few ceramic bowls arrived chipped. Packaging seemed minimal. Team eventually refunded but took too long.
Scarlett Turner
3/5.0
23, Feb 2024
Product okay but support slow
Item quality acceptable. Delivery delayed slightly. Customer replies were polite but slow. Overall not bad, but not fast service.
David Evans
2/5.0
10, Feb 2024
Took long to ship and pieces arrived flawed
Ordered a glass set and waited weeks. Items came in one box with cracks. Response was slow, with only partial refund. Lack of care in shipping made the purchase upsetting.
Aria Phillips
1/5.0
28, Jan 2024
Warranty information vague and no follow?up
Purchased branded cookware. Warranty details were vague on site and email. When a minor defect appeared, I asked for warranty service. They responded that warranty from brand should be invoked directly, but offered no assistance. Felt and left to manage on my own. Not helpful for customers unfamiliar with warranty terms.
Samuel Murphy
2/5.0
15, Jan 2024
Slight stain on cutlery set and hesitant returns
New stainless steel forks/stew set had visible spot or stain on handles. I requested replacement or polish advice. Company responded coldly, offering small discount coupon instead of replacement. Felt like they downplayed product quality. Though rest of set ok, the flaw should be addressed better.
Zoey Roberts
1/5.0
02, Jan 2024
Installation instructions missing and support unhelpful
Ordered a small kitchen appliance from their mix of brands. When it arrived, user manual was missing. I asked for PDF version and they took several emails to respond. Eventually got basic support link, but still unclear instructions for assembly. Felt unstructured and drawn?out. Product may be functional once figure it out, but support delays made setup tedious.
Aiden Campbell
2/5.0
20, Dec 2023
Price adjustment after ordering created frustration
After placing my order, price for same items dropped by 15%. I asked if credit could be applied, but company declined, saying discount only applied to new orders. Explained but felt inflexible. Shipment arrived on time, quality ok. But policy felt unfair given the timing.
Grace Perez
1/5.0
07, Dec 2023
Item out?of?stock after purchase, reorder delay
Placed order in good confidence. Then received notice that item was not actually in stock and shipment delayed until producer restocks. Wait extended more than a month. Eventually order shipped but felt like post?purchase misrepresentation. Company apologised but no discount or goodwill gesture offered. Product fine, but that delay and confusion diminished trust.
Sebastian Carter
2/5.0
25, Nov 2023
Wrong size delivered and return is complex
Ordered a specific size of tray for baking purposes. Received one two sizes smaller. Packaging included shipping labels for wrong item, meaning I had to pay postage back. Customer service said return shipping cost my responsibility. After return, refund arrived but missing shipping fee. Although company policies seem to cover that shipping remains buyer?s risk, it's tough when item itself is wrong. Product quality ok, but the mishap caused wasted time and money.
Lily Mitchell
1/5.0
12, Nov 2023
Customer service did not resolve my issue properly
Reached out about a set that was missing a part. Weeks passed with no update on replacement. Eventually they offered a refund, but it was less than I paid. Communication felt inconsistent: some emails were polite, but others lacked clarity about timeline. Item descriptions online looked accurate, but when issue arose they struggled to fix things quickly. For critical kitchenware needs, trusting this company may be risky unless solutions on support side improve significantly.
Jackson Gonzalez
2/5.0
30, Oct 2023
Packaging appeared inadequate for fragile items
Placed an order that included glass and ceramic items. On arrival, one glass piece had a hairline fracture and a ceramic lid chipped. Packaging seemed to use minimal padding. Reporting the damage was a headache, as I was asked for photos and returned messages multiple times before they agreed to a refund. It was not fully refunded, only partial. Quality of products seems okay, but the breakage risk and convoluted claims process overshadowed that.
Ella Roberts
1/5.0
18, Oct 2023
Product damaged on arrival and slow response
Product arrived cracked in several spots despite claimed secure packaging. Customer service eventually replied but only after reminding them twice. The suggested solution involved returning at own cost, which felt unfair given my location abroad. After discussion, company offered a partial refund only after extended delay. Though item quality looked good in theory, the broken delivery and lack of fast resolution made the overall process exhausting. Would hesitate to use them again unless assurances improve on both shipping care and support responsiveness.
Henry Baker
2/5.0
05, Oct 2023
Delivery time took much longer than expected
Experience Home Goods Store DalToscano started promising with easy browse and thoughtful emails. Unfortunately shipping took almost three weeks, longer than originally stated. When items finally arrived, one box had a creased corner and a small chip on a ceramic bowl. Customer enquiries about return process were slow; one reply came only after three business days, and return instructions were a bit unclear. Product quality was decent overall, yet the delays and weak support made the experience feel more frustrating than it needed to be. For future improvements, faster dispatch and clearer return routines would make a big difference.
Abigail Green
5/5.0
23, Sep 2023
Excellent execution and picking service
They confirmed my custom requests before ship. Everything matched and came in perfect condition. A professional experience. Good range and fair pricing.
Alexander Hill
4/5.0
10, Sep 2023
Smooth transaction, nice selection
Payment process smooth, selection wide. Items delivered safe. Slight delay in reply to email, but resolved. Overall reliable.
Evelyn Nelson
5/5.0
29, Aug 2023
Well?packed and well?priced
Received my order sooner than expected. Packaging prevented any damage. Quality aligns with product descriptions. Price felt reasonable. Staff answered a few questions quickly.
Logan Adams
4/5.0
16, Aug 2023
Good plates and utensils delivered well
Ordered ceramic dishes and cutlery. All pieces intact and consistent in quality. Delivery arrived on time. A bit slower email reply but acceptable.
Harper Scott
5/5.0
02, Aug 2023
Pleasant ordering, prompt arrival
Ordering straightforward, updates frequent. Products arrive in great shape and match expectations. Helpful support. Quality seems consistent. Happy with shopping.
Jacob Wright
4/5.0
21, Jul 2023
Trusted source with variety
Enjoyed exploring their catalog: brands I know plus new ones. Delivery reliable. Communication was friendly. A dependable purchase for home goods.
Mia King
5/5.0
08, Jul 2023
Solid experience and careful delivery
No issues during ordering. Tracking updates clear. Items arrived without scratches. Customer support followed up after delivery. A positive buy from a company with Italy roots.
Ethan Allen
4/5.0
26, Jun 2023
Consistent quality & service
Ordered multiple kitchenware pieces. Each felt sturdy and as pictured. Staff confirmed order details and delivery schedule. Some small scratch on crate corner but product unaffected. Overall pleased.
Amelia Young
5/5.0
14, Jun 2023
Professional and friendly team
Staff was friendly over messages and helped choose ideal items. Order arrived promptly. Quality felt premium and consistent with reputation. This seller shows dedication to customer comfort.
Matthew Hall
4/5.0
01, Jun 2023
Good value and support
Price is competitive and product assortment is broad. Customer questions were resolved swiftly. Packaging prevented damage. Some minor delay in delivery, but no major issue. Overall satisfied.
Charlotte Lewis
5/5.0
19, May 2023
High product quality, fast delivery
Delivery came faster than expected. Items were well?made, exactly as described. Packaging was secure. Felt like a trustworthy retailer offering wide brand choice and reasonable prices. Happy with the outcome.
Daniel White
4/5.0
06, May 2023
Reliable and straightforward
Website navigation is easy and product descriptions are accurate. Delivery tracking worked well, and items arrived in perfect shape. Customer service was responsive when reached. Would shop here again for homeware supplies.
Sophia Clark
5/5.0
28, Apr 2023
Thoughtful customer support
Questions were answered quickly and politely before purchase. Shipping happened within stated time. Items arrived safe and well?protected. Good selection of top?brand products at fair prices. Pleasant and dependable overall.
Elijah Taylor
4/5.0
15, Apr 2023
Smooth ordering experience
Ordering felt intuitive and delivery timeframe matched expectations. Products were as shown on the site, and fit our kitchen needs nicely. Communication from staff was helpful. A reliable shopping experience with good value.
Isabella Moore
5/5.0
03, Apr 2023
Excellent quality and service
Items from DalToscano arrived promptly and match descriptions well. Customer support answered questions clearly before ordering. Packaging was solid, and the variety of brands is impressive. A trustworthy experience overall, will look here again for kitchenware.
DalToscano
Address
Strada Romana 48
46030
Cerese
Italy
Website
daltoscano.com
Email
Telephone
