Dairyland Insurance
3.2/5.0
Elijah G.
4/5.0
30, Oct 2024
Reliable and Affordable Price
For the past year or so, I have always been using Dairyland Insurance as my car insurance. With regards to pricing, it goes without saying that their rates are quite affordable considering the other companies with which I have used my insurance in the past. They provided a quote which I used in purchasing my policy easily, and their website is also really easy to manage my account through. I called customer service once for something rather minor; they promptly resolved the issue. Otherwise, it has been very smooth with Dairyland, and I feel secure due to the coverage I have.
Lily C.
5/5.0
23, Oct 2024
Easy to Work With
It has been pretty easy to work with Dairyland Insurance from the beginning. I did not have much of an issue when setting up my policy. Their website also made it rather easy to manage everything online. I've been with them about six months and had no issues at all with billing or coverage. I would appreciate the flexibility of payments, and not to mention the very quick response whenever I have some questions from their customer service. Thus far, I haven't had to make a claim, but I'm satisfied with their efficiency in terms of the experience so far. I'm happy with Dairyland.
Lucas M.
4/5.0
22, Oct 2024
Good Coverage at a Great Price
Dairyland Insurance offers good coverage at a great price. Switched from a more expensive provider to them, but I've been very happy with the savings. Flexible choice of coverage so I could make the policy fit my needs. Customer service helpful when questions have arisen on my policy. No claim to this date, but I have no qualms about what they will cover. The only thing wrong is that their website is a tad slow, but overall, I'm happy with my experience up to now.
Abigail T.
5/5.0
10, Oct 2024
Smooth Claims Process
Dairyland was very nice lately when I needed to file a claim for a small fender bender. It was not nearly as big a hassle as I had expected; their claims department handled everything professionally. They requested online paper work which they updated throughout the whole process. Within a week, my claim was okayed and I could get the car repaired easily. They made it really very easy for me. I was also pretty skeptical when switching over to Dairyland but now, I am glad that I did so.
Addison Jenkins
2/5.0
16, Sep 2024
Delay in Claim Processing
Dairyland Insurance really has huge issues with the processing of claims. It took over a month before they even initiated to process my claim after my car got involved in a vehicle collision. In the phone call, I kept on having to call them to ask for an update about my claim and every time I called them, they told me that they are still 'working on it.' Not having a sense of urgency is really frustrating. I had my car in the repair shop for weeks waiting to hear back from Dairyland regarding my claim. When they finally processed my claim, I was relieved, but by then it was all too much trouble and stress with the delay. If you want to have an insurance firm process claims without many delays, that firm is not going to be Dairyland. The insurance rates may be on par with those of other insurance firms, but the lousy service really isn't worth the hassle.
Chloe S.
5/5.0
09, Sep 2024
Great Value for My Money
Dairyland has given me great value for my money. It's been six months now that I've been insured with them, and their rates are very competitive. With the best policy and the coverage within the budget, I did not have to compromise. It's pretty easy to manage accounts on their website. The bills are never a problem. Customer service has always responded well in good time to all my queries. So thank you so much. I'm very satisfied with the overall service I have received so far, and I would definitely recommend Dairyland to people seeking affordable car insurance.
Madison L.
5/5.0
07, Sep 2024
Fast and Easy Setup
Setting up my auto insurance policy with Dairyland was fast and easy. Their website is easy to navigate, and I could get a quote quickly without any hassle. Competitive rates were available for me, and no surprise fees were hidden. Of course, I do have some disconnection with a small bill error, but the customer service rectified this immediately. Also, their flexible option on paying plans makes it very easy to keep on top of my premiums. I have had no issues as yet with Dairyland, and this would most definitely be recommended to anyone looking to acquire affordable coverage.
Zoe R.
4/5.0
02, Sep 2024
Satisfied with the Service
Since I have shifted over to Dairyland Insurance, it provided me with good service. When I was hunting for the most economical way to get hold of a suitable insurance deal, Dairyland had managed to be able to meet up my requirements in a budget-friendly plan that covered perfectly without compromising coverage. In case of any question about my policy the customer service team at Dairyland had helped out in explaining various aspects of my policy. Of course, they do have slow periods on their website sometimes, but the coverage is great, and the price will beat it all. I would definitely recommend them to anyone looking for an insurance provider at a low cost.
Luna Ward
1/5.0
23, Aug 2024
Not helpful in Time of Crisis
I was having my worst experience with Dairyland Insurance when my car broke down and got me roadside services. It was at this time when I dialed up the customer service line thinking that I would get some pretty easy assistance, but it put me on hold for nearly about 30 minutes and didn't even try to give clear instructions as to what was exactly needed. Eventually, I had to organize for towing myself and pay out of pocket, though I was covered. Filing a claim for reimbursement was another pain-the slow responses, confusing paperwork. The amount took over a month to receive any refund, and it wasn't even near what I had paid in the first place. For a company which states it provides roadside assistance services, Dairyland really hit rock bottom with this one. I would like more support in times of emergency, but when I needed them, they were nowhere. I would not recommend their services to anyone seeking reliable assistance.
Lillian Clark
1/5.0
20, Aug 2024
Denials of Claims
I have waited weeks after a small accident for my claim to be processed, and yet to this day, I haven't received even a word from Dairyland. Their customer service is agonizingly slow; there is no way of forcing them to give you a straightforward answer. Of course, I will be looking for another insurance provider.
Natalie Cooper
2/5.0
14, Jul 2024
Not Worth the Hassle
Joined Dairyland primarily because of their low rate quote, but the customer service is a nightmare. What transpired was they had an issue with my policy and took way too long to settle it. And the communication is also bad, so I got frustrated every step of the way. Not worth the hassle.
Ethan P.
2/5.0
17, Jun 2024
Billing Issues
They have made constant billing issues for me at Dairyland. The premium keeps changing without any explanation. And, when I call them to ask the customer service, they do not explain it. I really think I should switch to another company, as it has been very frustrating to handle. They need to improve their billing practices.
Levi Flores
1/5.0
16, Jun 2024
Hidden Fees Everywhere
Dairyland seemed like a pretty good choice initially, but then I quickly discovered that there were hidden fees added on to just about everything. Everything from processing payments to all sorts of random service fees started making me feel as though they were nickel and dimeing me at every chance. I signed up for what seemed like a decent plan, but after all of the extra fees that came about, it ended being many dollars more than I expected. So when I called customer service to ask about the surcharges, I received no clear answers, just jibber jabber that made no sense at all. I am very frustrated and would switch over to another provider that is transparent in billing terms.
Ellie F.
4/5.0
15, Jun 2024
Affordable and Simple Coverage
Dairyland Insurance has worked well for me so far. I wanted something simple that was affordable and didn't have so much flair-a-flair, and that's exactly what they offer. The rate is very cheap, and the coverage is very basic, which suits me. It's not yet at a point where I have filed a claim with them; however, I have called their customer service a number of times, and they've always been helpful. I also like their website and how easy it is to access my account. The only drawback could be that the mobile application needs improvement, but in general, I am quite satisfied with the service received from Dairyland.
Thomas Richardson
5/5.0
09, Jun 2024
Great Value
Great value at a great price. I was able to get car insurance that was relatively inexpensive but still included all the coverage I wanted. Their customer service has been good in answering my questions, and it's easy to manage your account online. So far, so good.
Austin Bell
2/5.0
27, May 2024
Billing Confusion
The billing from Dairyland Insurance is all over the place. I get charged for things I have no expectation of being charged for, and their customer service could not explain them to me. It's a shame because they had sold it as a pretty affordable rate. I would rethink choosing them again, and my next choice of providers will clearly state their billing in advance.
Penelope Bryant
4/5.0
25, May 2024
Reliable Coverage
I've been a customer of Dairyland Insurance for some years now, and it has always been reliable for my car insurance. The rates are reasonable, and the customer services staff were always very quick to assist with questions I had. So far, I haven't needed to file a claim, so I'm confident with their coverage.
Andrew Cox
5/5.0
16, May 2024
Easy and Affordable
Dairyland has really made getting insurance easy and very affordable. I was able to get my policy set up online without any problems. They have several options that assisted me in getting a policy that fitted my budget. Their website is also easy to navigate, which makes it very easy to manage policies.
Mason V.
4/5.0
08, May 2024
Good Coverage for the Price
Dairyland Insurance has been good for me. I wanted affordable car insurance with good coverage, and I feel Dairyland delivered on both those points. Their rates are better than what I was paying beforehand, and the coverage has been pretty good, too. I haven't filed any claims yet, but when I've had questions about my policy, customer service has been helpful. Also, their website is easy to navigate, so it's easy to see what the current payments are and what coverage is. I highly recommend them if you need to be insured for an affordable price.
Alexander F.
4/5.0
19, Apr 2024
Helpful Customer Service
Dairyland Insurance has been a reliable choice for my auto insurance. Initially, I was a bit confused about my coverage when signing up. Their customer service team, and especially the lady that assisted me, was very helpful in explaining everything to me. They were patient and answered all my questions and made me more comfortable with my decision in going with them. The rates are affordable and so far, no issues at all on the side of billing and claims. They have been pretty satisfactory about the service they are offering and I would certainly recommend them to those people who want some budget-friendly insurance.
Jacob H.
2/5.0
02, Apr 2024
Not Transparent
Dairyland Insurance does not state their fees and policies clearly. It has been a couple of months that I have had coverage through them when something surprised me the rate increased without prior notice. The call to me to ask what is going on did not render an intelligible answer. Lack of transparency in their services has eroded the trust that I had with them.
Anthony Rogers
2/5.0
14, Mar 2024
Hidden Fees
I signed up with Dairyland primarily because their quote appeared in my range; little do I know that they'll debit me with several surprise charges that I was not prepared to pay for. All this is pretty disappointing, because it feels like they are not honest about their costs. I will be leaving them for a better provider who is more transparent with their prices.
Sophia K.
2/5.0
04, Mar 2024
Inconsistent Billing
My billing with Dairyland has never been consistent, even from the get-go. One month my premium is fine, the next it's higher and there is no explanation. It is very frustrating to deal with an insurance company that does not have clear billing. I am thinking of moving to a provider that gives clear information about its costs.
Logan Jenkins
1/5.0
26, Feb 2024
Terrible Customer Experience
It is just terrible having an experience with Dairyland, as I have always faced difficulties along the way related to the customer service, who are neither prompt nor willing to solve or even discuss problems. In fact, I just had to ask about my policy and had to call several times to get an answer. I would never advise anyone to go to Dairyland.
Nora Brooks
4/5.0
16, Feb 2024
Good for a No-Frills Insurance
Dairyland Insurance is good if you're looking for a straightforward, no-frills insurance policy. They cover the basics without the extras that you don't need, and I liked that. The cost of your premiums is affordable, and you can freely set up your policy and get it going without much of a problem. So far, they haven't filed a claim on my policy, but in general, I am satisfied.
Christopher Hughes
4/5.0
07, Feb 2024
Responsible and prompt customer service
I had a question related to my coverage, for which the customer service of Dairyland was quite responsive. They took the time to explain everything in detail, which has really come in handy. The rates are competitive and the experience so far positive. Recommend them if you want a no-fuss car insurance.
Joseph M.
5/5.0
06, Feb 2024
Good Experience Overall
I had pretty good experience with Dairyland Insurance. It has been almost a year since I signed up with them, and there have been no issues with my coverage or billing. They have facilitated the signup process, and the rates are much lower than what I paid before. Besides, they have different payment options; that is very convenient for someone who has to be flexible with their budget sometimes. I only call the customer service company when they respond really really quick to my questions, and they explain to me why they are saying what they are saying. I think I receive excellent value for my money; I would refer Dairyland to anyone seeking inexpensive insurance.
Julia Fisher
1/5.0
02, Feb 2024
Hard to Cancel
Cancelling my policy at Dairyland has been a nightmare. I have been following their chain of customer service, and they continue to charge me since I have requested to cancel multiple times. You shouldn't have to put up with this much hassle to cancel an insurance policy. Their service was utterly frustrating.
Stella Torres
4/5.0
20, Dec 2023
Good for First-Time Drivers
I never know what to anticipate that I will face once I visit an insurance company, but Dairyland has made it pretty easy for me. The quote they provided falls right within my budget, and I could honestly say that getting my policy set up was one of the easiest things I ever did. Up until now, I really don't need to file any claim with them, but so far, I am satisfied with my coverage.
Jack B.
5/5.0
16, Dec 2023
Smooth Transition to Dairyland
Changing over to Dairyland Insurance was a hassle-free process. The coverage from my old provider was seamlessly transferred over and saved me a pretty penny in the bargain. They have a really good customer service that assisted me through the whole process, and I understood my new policy. I've been with the company for some months now, and so far everything is great. The website is pretty easy to navigate, and I don't have problems with billing yet. Of course, so far, I didn't have to file a claim, but I'm sure Dairyland will be there when I need them. Altogether, I would say I am very pleased I decided to become part of Dairyland Insurance.
Owen Long
2/5.0
11, Dec 2023
Billing Lies
From a Dairyland Insurance company, the billing experience has been very frustrating. I had enrolled in a plan that carried a certain monthly rate. My bills will differ every month. Indeed, when I contacted the customer service, it was completely vague with answers that would not explain to me why my premiums were being increased without prior notice. I had expected better communication on changes made to my account; they did not appear open about what happens behind the scenes with their policies. It was hard for me to try to find someone who could clarify things for me, and every time I called them, frustration goes higher and higher. A company that trumpets the 'affordability' banner sure does not make it easy to understand just what you pay for. I'm even contemplating a switch in service providers so as not to feel repeatedly bamboozled and inconvenienced by my billing.
Jonathan Ross
4/5.0
10, Dec 2023
Simple and Convenient
Dairyland Insurance made it so easy to get auto insurance coverage. I appreciated how quickly they got my quote to me, and just how painless it was to finalize coverage. Premiums are also very reasonable, and no problems encountered with their service yet. Generally satisfied with my decision.
Grace E.
5/5.0
26, Nov 2023
Outstanding Value for the Price
Dairyland Insurance definitely gives me excellent value for the money that I pay. The price for my policies is quite reasonable, but all coverage I needed did not cost me money directly in my pocket. Furthermore, their customer service has been excellent. Every time I posed a question to them regarding my policy, they always get back to me right away with clear communication and give me very precise answers. Even the claim process was easy when I had it to complete after a minor accident. I really liked the ease by which they processed my claim-they were fast, and it really didn't take so long for them to have my car repaired. All things considered, I have been pleased with Dairyland and would recommend them to anyone looking for affordable car insurance.
Grace Sanders
2/5.0
12, Nov 2023
Overcharged Without Explanation
I chose Dairyland seeing its competitive rates. So far though, my experience is not good. Within a few months, I started noticing charges on my account without any mention of what they were for. The one for the premium increase came without warning and for no apparent reason whatsoever; even when I called their customer service hotline, they could not give any good reason why my premium had increased. I was promised a callback in which more would be explained, but nothing ever happened. It seems like they only extract money from their clients through unnecessary, concealed fees. Moreover, the website is so not user-friendly to review my account information. When I signed up for what I thought was an affordable plan, it has grown in price over time without ever communicating the explanation or transparency behind this to me, which greatly disappoints me with Dairyland and I'm going to switch companies.
Natalie P.
4/5.0
29, Oct 2023
No Issues So Far
I have had Dairyland Insurance for about six months now, and so far, I have no issues. The process of signup was easy, and their customer service was helpful when I had questions about my coverage. I like their website, the ease of being able to make changes online to my policy, and the value for the money compared with any of the other companies I have looked at. I haven't had to file a claim yet, but based on the service I have received so far, I'm confident if that did need to happen Dairyland would do it professionally. All in all, it's been a good experience, and I'm happy with my choice.
Sophie Ross
2/5.0
22, Oct 2023
Confusing Policies
Dairyland Insurance was very frustrating right from when I started. When first signing up with them, I felt I had a pretty plain-cut plan, but the more I got into it, the more I realized the policies they have are very complicated. I was covered under jargon that was not meant to be clear. I called the customer service desk more times than I could count, just to get clarity on what exactly I was being covered for. The representatives seemed to be misinformed sometimes with pieces of information even in contradiction to what had previously been communicated. That lack of clarity always kept me on edge, wondering if I was fully covered or not. It shouldn't be this hard to decipher an insurance policy. They may provide a better rate, but the difficulty of their terms and lousy communication from their people don't make it worth what they save me.
Benjamin J.
4/5.0
18, Oct 2023
Great Rates for Basic Coverage
Dairyland Insurance has been great for me the past year. I needed extremely cheap car insurance that would fulfill the minimums, and Dairyland fits the bill on both counts. Their quotes were significantly lower than some of the other companies I quoted. Signing up with a policy is pretty painless. I have not had to file any claims as of yet, but when I did have questions, the customer service from Dairyland was great. The online account system also pretty user-friendly, so the management of my policy is hassle-free. In general, I'm pretty satisfied with value which I'm enjoying from Dairyland.
Henry V.
5/5.0
04, Oct 2023
Fast Setup and Excellent Rates
Dairyland made it super easy to set up my auto insurance. It took just a few minutes to get quoted online, and before I knew it, everything was set up. The rates are very competitive compared to the others I looked into at other companies. So far, I haven't encountered any claims, but the customer support was responsive to every question I have. I like the payment flexibility that they offer-it helps me to budget more easily. In general, I am very happy with Dairyland, and I would refer everyone to this company who is looking for low-priced insurance.
Violet Bryant
5/5.0
20, Sep 2023
Competitive Rates
Actually came to Dairyland Insurance on competitive rates. So far, nothing to complain about. Wasn't really impressed with how easy it had been to get coverage, and how hassle-free the whole process had been. Even appreciated that I could make policy changes online. Good experience so far.
Hannah W.
4/5.0
17, Sep 2023
Good for Affordable Coverage
Dairyland Insurance has been good for affordable coverage. The rates they offer are considerably lower than what I was paying previously, and I think I am getting a good deal for what I pay. No claims as yet, but if I have questions or concerns about the insurance policy, the customer service staff is quite responsive. Bad sides are just their site: it is not so nice and sometimes comes too long to open. All the rest is fine in this respect. When there is a necessity for a decent insurance at a good price, wish of many, then dairyland certainly has a right to attention.
Gabriel Torres
1/5.0
10, Sep 2023
Unexpected Rate Increases
This is my first year with Dairyland. My premiums increased without any justification. I called and questioned them regarding why. The response I got, though vague, didn't explain anything to me. It makes me feel they are not honest with their pricing strategies. It is frustrating, and most likely I will have to change sooner than later.
Nathan Peterson
1/5.0
28, Aug 2023
Extremely hard cancellation
I cancelled my insurance with Dairyland due to a succession of very frustrating occurrences. The price was not as competitive as promised. I tried to cancel and just got delayed after delayed unfriendly customer service. Everybody transferred me to somebody else. No one ever managed to process my request. It took more than two weeks for them to actually cancel the policy, at which point I was still paying for something I did not want. But to rub salt on the wound, I was never to get that confirmation e-mail from them regarding my cancellation. I would never in my life recommend Dairyland to anyone who intends to really take care of his or her time or have any insurance protection by being a bit smoother. It shouldn't be that difficult to cancel a policy, and this whole experience was astonishing for the lack of professionalism involved.
Isaac Foster
5/5.0
26, Aug 2023
Smooth Experience
My experience with Dairyland Insurance has been smooth from the start. They have flexible plans on payment, convenient for me. I have been with them for a year, and so far, I have nothing to complain about. Their prices are not too high, and I am satisfied with the coverage that I get for my car.
Sadie Evans
1/5.0
22, Aug 2023
Unreliable Service
First of all, I must say that Dairyland Insurance has not been stable ever. Then there have been some issues with the billing and coverage and customer care at all. It is irritating to deal with an insurance company where customers are not valued much. I regret my decision to take them and will switch as soon as I can.
Matthew H.
5/5.0
21, Aug 2023
Reliable Insurance with Helpful Customer Service
Dairyland Insurance has been reliable for me since I signed up over a year ago. Good rates and nice options-coverage. I had to call their customer service a few times to get some just pretty minor questions answered, and they were always very helpful, polite. Great that they don't try to upsell you on extras that you don't need-they're just good, no-nonsense insurance. Claims when I got into a little fender bender were a piece of cake, and everything came back really quickly. Generally, I am very satisfied with my experience, and if anyone needs reliable and affordable car insurance, I would assuredly tell them to head to Dairyland.
Ava D.
5/5.0
13, Aug 2023
Easy Process and Good Customer Support
So far, my experience with Dairyland has been fantastic. Signing up for a policy was a relatively easy process, and the rates are pretty reasonable for the coverage I'm getting. I asked one of the customer service team members about adding a new vehicle to my policy, and they were great with helping me through the whole process. They even gave me a discount for bundling my cars, so that was nice. Overall, I have no complaints and would definitely recommend Dairyland to anyone who wants easy-to-understand and inexpensive car insurance. Their company is always responsive and helpful when having to address a problem.
Emily A.
4/5.0
09, Aug 2023
Good for Basic Insurance
If you want just basic insurance without all the extra bells and whistles, Dairyland Insurance is a solid choice. Switched to them because they have a very straightforward plan that fits my budget, and so far, no issues. They got me signed up quickly; their customer service has been quite helpful every time I needed it. That I can manage my policy online without having to call in every time means a lot. While they don't give much above the minimum, I feel that I am receiving exactly what I am paying for and thus have been quite satisfied so far.
Emma B.
1/5.0
07, Aug 2023
Long Wait for Claims
I recently had to file a claim, and wait time to hear back from Dairyland was totally ridiculous. They didn't get back to me within over a month, and just generally were very slow. Overall I am very disappointed in the handling of my claim. I will change providers.
Olivia R.
2/5.0
31, Jul 2023
Confusing Terms in Policies
Their policy terms are unclear; customer service wasn't helpful in interpreting them; I feel as though I'm not being given the coverage I thought I paid for. Been really disappointed in how nebulous everything is with them so am seeking a more clear provider.
Michael W.
1/5.0
27, Jul 2023
Poor Claims Process
I had an accident; they made me file a claim. The whole process has been a nightmare. Dairyland took forever to process my claim, and I had to continually follow up on it. I really dislike their service and will not renew this policy. They need to seriously get their claims handling straightened out.
Brooklyn Powell
4/5.0
25, Jul 2023
Affordably Fairly priced
Dairyland Insurance seemed pretty reasonable against the competition of other companies that I had researched. This insurance gives me just what I need to meet my needs without overcharge. Their signup process was a breeze, and customer service has always responded very helpfully when needed.
Dylan Howard
1/5.0
21, Jul 2023
Terrible Customer Service
I have kept my insurance with Dairyland for a year, and I dread it. I had a billing issue; trying to reach customer service to solve this only proved them of little assistance and utterly rude. Eventually, I was passed around so many times that I started feeling as if nobody was really interested in taking responsibility for my case. It took several days and lots of phone calls just to get a simple billing corrected. They have been really bad regarding their level of support, and I never feel that they want to help solve the problem. For an organization that administers such a basic service as insurance, Dairyland really needs to get their act together about servicing clients. First chance I get to renew the policy will look for a new company.
Daniel N.
4/5.0
17, Jul 2023
Dependable coverage at a good rate
I switched to Dairyland Insurance after getting tired with high premia from my previous insurance provider. Dairyland offers dependable coverage at so much better rates. I have been satisfied with this change. I've never had any issues with my policy, and when I have questions, it gets answered promptly by their customer service. Sign-up was effortless, and I like how they present several payment options that'll work within budget. Their website might be a bit more current if styled up a notch or two. Still, all in all, I am pleased. I'd recommend to anyone looking for affordable insurance.
Isabella S.
5/5.0
16, Jul 2023
Excellent Customer Service and Affordable Rates
I have been a client of Dairyland Insurance for more than a year now and had a good experience. More than anything, I would say I really like the kind of excellent customer service they give. Representatives have always been kind and prompt with the question I had, or if any help was needed to be able to make it through a complicated policy. The prices are also so very competitive that it is simply one of the reasons I went over to Dairyland in the first place. They offer flexible payment options, which has made it easier for me to stay on top of my premiums. I only had to make one claim from my time with them, and they made it very smooth and hassle-free. Dairyland handled it all professionally, and I didn't have to worry about anything. I have recommended Dairyland to several friends and family members based on this factor alone ? the affordability combined with great service ? overall, I am very satisfied with the experience and will continue to use them for my insurance needs.
Samuel O.
5/5.0
06, Jul 2023
Very Inexpensive and a Breeze to Get Around in the St. Louis Area with Auto Insurance
Dairyland Insurance has been great to get and hold onto a car insurance for me so far, pain-free for over a year as a client, and their quotes are cheaper than many of the other companies out there. Their website is easy to get around in case I have to make payments or check on my coverage. They also give me flexible payment options that I find very helpful in cutting costs. I have never had to file a claim, but when I did ask questions about my policy, the customer service was responsive. For my insurance needs, Dairyland has been a good choice so far, and I would recommend them to others.
Ruby Miller
2/5.0
21, May 2023
Poor Customer Support
I?ve had issues with Dairyland?s customer support. They are slow to respond and often give conflicting information. I had to call several times to get a simple issue resolved. While their rates are affordable, the lack of helpful support is a dealbreaker for me. I?ll be looking for a new provider soon.
Claire Simmons
1/5.0
19, May 2023
Unhappy Customer Experience
I have been a customer of Dairyland for almost a year. My general experience has been pretty disappointing, and by the end of the review, I would let you know why. Recently, I found myself in an accident, and subsequently filed a claim. The entire process was very slow with an apathy from the customer service aspect while dealing with my situation. They keep passing me from one representative to the other. Well, it really took some weeks before any advancement of progress could be made on my claims, and I had to follow up constantly. The communication from Dairyland is not at its best; I feel they don't care about handling my issue. The rates are affordable, but the service that is being rendered has not been worth it. Thus, currently, I'm on the lookout for another provider as I just can't deal with lack of responsiveness anymore. They really need to do something about the way they make claims if they want customers like this to stay along with them in the future.
James C.
5/5.0
08, May 2023
Impressed with Their Service
I have generally been impressed with Dairyland Insurance so far. Good auto insurance rate have been got with the cover that seems to be exact to what was needed. This past year, I had the opportunity to use Dairyland's car insurance. Following a slight accident where I needed to file a claim, I found the whole process very painless and rather quick. The entire customer service at Dairyland was helpful and kept me informed about everything. I have not encountered any major issues for a bit over a year now that I have been with them, so I can certainly recommend them to anyone looking for affordable, reliable car insurance. It has been a good experience, so I would be glad for the change.
Caleb Wood
2/5.0
01, May 2023
Claims Process is a Nightmare
Claims Process is an absolute nightmare of Dairyland. After my car had a minor accident, it took a long time to get anything moving. I presented the required paperwork. Weeks went by without any update. Whenever I called, I continued to get the runaround from reps who seemed not to know what was going on with my claim. It was frustrating at times being shunted from one department to another without any clear end in sight. They finally processed my claim after a series of follow-ups. I already shelled out money for repairs at this point. The worse is that they did not communicate with me at all; they will not let me know of the delays or problems unless I called myself. Even though their premiums are very low, this problem of handling their claims puts a hassle on me to bother with Dairyland. So, I will soon be changing to another provider.
Dairyland Insurance
Our ratings are a reflection of the decades we've spent assisting clients with their vehicle and motorbike coverage requirements. The enjoyable experience is further enhanced by our experienced, amiable staff and our money-saving deals.
Address
1800 North Point Drive
54481
Stevens Point
United States
Website
dairylandinsurance.com
Email
Telephone
