Citizens Debt Relief
3.49/5.0
Jason Perez
4/5.0
11, Aug 2025
Appreciative service
They walked me through paperwork and settlement offers. A bit repetitive at times, but thorough.
Sarah Hill
5/5.0
27, Jul 2025
Professional and dependable
Right away, Citizens Debt Relief impressed me with their professionalism. The onboarding was simple, but very thorough. I understood exactly how the funds would be used and what to expect in terms of results. What really stood out was how consistent their team has been. Even months into the program, I still get regular updates without having to chase them. They?ve already settled three of my debts, saving me more than $6,000. Their portal is one of the best features?updated frequently and very transparent. If a document needs review, it?s flagged immediately. They also gave great suggestions about rebuilding credit once the program ends. The fact that they provide financial education alongside negotiation services really sets them apart. I?ve had zero surprises with fees or charges. Everything?s been by the book and well-executed. For anyone serious about resolving their debt, this is a very effective path.
Julia Kelly
1/5.0
16, Jul 2025
Far below my hopes
At signing, they said they?d negotiate aggressively and get results within months. Nine months later, one creditor settled. The rest remain active. Frustrating, since interest and penalties kept growing outside program. Staff says patience is key, but cost?benefit ratio feels off.
Natalie Singh
2/5.0
08, Jul 2025
Just average
Noticing small strides. Haven?t reached major milestones.
Harry Brown
4/5.0
24, Jun 2025
Pleasant experience
Calls felt human and not scripted. Got answers on interest and settlement processes quickly. Some delays in documentation, but mostly smooth from start to mid?program.
Maya Patel
3/5.0
15, Jun 2025
Respectable but unremarkable
Competent service. Delivered nothing stopping me from exploring alternatives.
Rowan Sowah
5/5.0
10, Jun 2025
Extremely well-structured program
What stood out most was how organized the entire program felt. From the first call, the team explained all steps and didn't overpromise. They set clear expectations, and so far they?ve met them. Within 10 months, four of my six debts were resolved. Each settlement offer was clearly documented and uploaded to the portal for review. Their reps always check in before submitting an offer, which helps me feel in control of the process. They also give advice on credit rebuilding, which I?m starting to use now. The online platform is reliable, showing balances and payment history in real time. Best of all, I never felt judged. The team genuinely listened and offered a path forward without pressure. I?d say if you want structured, no-fluff help with your debt, this program is the way to go. It?s given me space to breathe financially again.
Paige Wilson
5/5.0
24, May 2025
Real human connection
More human than automated. Phone calls from advisors felt genuine. They advocated strongly with creditors. Saved thousands. I trust them to finish the job.
Henry Allen
3/5.0
18, May 2025
Mixed pacing
Settlements are taking time. Team is supportive and clear, but hoped for faster movement on larger debts.
Kylie Watson
2/5.0
06, May 2025
Too much waiting
Felt stuck waiting on internal approvals. Advisors say creditors are ?considering? offers. That kind of vague answer isn?t comforting. After months still no resolution.
Quinn Murphy
4/5.0
29, Apr 2025
Good process with room for improvement
Advisors clear, portal handy. Slight delay in notifying me of one settlement; otherwise solid.
Jessica Howard
1/5.0
18, Apr 2025
Frustrated with delays and mis?info
Felt confident enrolling, but after six months only a couple settlements finalized. Communication became frawn?line at times. Emails took a week for responses, sometimes phone call returns never came. Settlers promised negotiation with larger creditors but it never happened. Spoke with supervisor twice but progress unchanged. Paid monthly fees yet got minimal results. Felt trapped waiting for action. Not sure I?d advise others unless they insist on frequent updates and accountability.
Leo Sullivan
2/5.0
04, Apr 2025
Disjointed service
Team seemed to hand me off frequently?different rep every call. Hard to build rapport or continuity. Each explained things differently. Felt disorganized.
Nora Ndlovu
5/5.0
30, Mar 2025
Excellent peace of mind
The service addressed my anxiety about juggling multiple debts. Each settlement negotiation felt professional. Savings materialized quickly. When a creditor asked for documentation, the team guided me through submission. Portal let me track every step. Felt like someone else carried the burden.
Gabriel Adebayo
5/5.0
21, Mar 2025
Relief is real
Talking to them eased the anxiety of debt. They negotiated good settlements and saved me a chunk of change. Their proactive approach and caring tone made me feel secure.
Marcus Green
3/5.0
01, Mar 2025
Average at best
Nothing wow yet. One debt closed, next two pending. Support is okay.
Jack Morris
5/5.0
25, Feb 2025
Smooth settlement
A major creditor settled below balance, saving a good amount. Reps were patient and firm. Online dashboard tracks it all.
Kayla Edwards
1/5.0
18, Feb 2025
Felt ignored and uncertain
After early enthusiasm, communication dropped. Assigned rep changed twice. Each transition meant backlog and confusion. Debts remained unsettled. Felt forgotten.
Rebecca Phillips
4/5.0
16, Feb 2025
Detailed, human?centered service
The first meeting lasted nearly an hour and covered everything: how payments are pooled, creditor negotiation timelines, and possible credit impact. I appreciated the honest tone. Portal features include scheduled payment reminders, pending settlement alerts, and cumulative savings. After nine months, two out of four debts are closed with significant savings. Communication is consistent but sometimes slow during peak hours. Still, the thorough approach and visible progress outweigh minor delays.
Miles Davies
3/5.0
03, Feb 2025
Good effort, slow pace
Team works steadily but slower than projected.
Logan Cooper
2/5.0
27, Jan 2025
Not fast enough
Settlements are happenning slower than expected. Team is polite but not proactive. Portal updates are scarce. Initial optimism gave way to patience fatigue.
Felix Sharma
5/5.0
18, Jan 2025
Clear and consistent
Every advisor I spoke with was knowledgeable and courteous. They provided a clear plan, broke down fees and timelines, and offered regular updates via email. The online portal is handy for checking balances. No pushy sales tactics?just factual help.
Ryder Scott
5/5.0
14, Jan 2025
Solid system with visible progress
After enrolling with Citizens Debt Relief, I quickly saw they weren?t just about pushing people through a script. Every conversation felt personal. They reviewed my accounts, created a timeline, and then delivered. By month eight, three of my five accounts were settled. They reached out to me before each settlement submission to confirm details, which gave me confidence. I like that they don?t make you feel like just another number. The portal is a huge help?everything is listed there clearly, from payments to creditor responses. I also appreciated their help explaining how the process might affect my credit score short term and how to bounce back. One thing that stood out was their ability to reduce a particularly stubborn credit card balance by over 50%. That alone made a huge dent in what I owed. I?m very impressed with their consistency, structure, and the respectful tone throughout.
Nicholas Kowalski
4/5.0
09, Jan 2025
Couldn?t ask for better clarity
The onboarding session clarified every component?what counts as fee, how payments distribute. I appreciated straightforward communication. After four months, one account settled at 50% balance, another offer pending. Online portal tracks everything with graphs. Advisors remind about payment due dates and check on my wellbeing. It?s comfortingly hands?on without overbearing.
Jordan Long
2/5.0
01, Jan 2025
Discouraged by inconsistent follow?through
Enrollment was smooth, but actual work slowed significantly. After a year a few small debts settled; larger owed accounts untouched. Follow?up cadence slipped. On?site info said most clients settle within 2?4 years, but waiting longer with little evidence. Team says negotiations queued, but portal shows no updates. My patience wore thin.
Delaney Toure
4/5.0
28, Dec 2024
Respectful advisors
No sales pressure, which was refreshing. Advisors answered when asked and followed up as promised. A few minor mis?communications but fixed after follow?up.
Lauren Sanders
3/5.0
15, Dec 2024
Average results
Fees reasonable. One mid?tier creditor settled early. Other two still in negotiation. Staff friendly and open, but results take time.
Olivia Koul
5/5.0
06, Dec 2024
Efficient and empathetic process
Enrollment took under an hour, followed by clear emails and timelines. First settlement arrived in three months. By month seven, 45% of total debt was reduced. Each repayment step is logged. Advisors also offered credit score recovery tips. Feels like comprehensive care.
Jeffrey Cox
4/5.0
18, Nov 2024
Respectable results
One big creditor settled early, which is promising. Some smaller ones still pending, but overall service is reliable.
Mark Rodriguez
3/5.0
12, Nov 2024
Fair effort
Not bad, but not great. Staff are friendly. Settlement pace moderate.
Robert Stone
5/5.0
02, Nov 2024
Robust system with personal touch
Their intake process stands out: they documented my financial history, income, and liabilities thoroughly. Advisors allocated a strategy that prioritized high?interest debts, then negotiated settlements. The portal syncs all activity and displays a clear progress line. By month ten, only one account remains active, saving me close to $8,000 overall. Fee transparency is excellent?they itemize what goes to settlements versus admin. They called monthly, reviewed strategy revisions, and answered every query. My credit score dipped initially but the team explained rebound mechanics. Now I see steady credit recovery.
Kevin Gray
3/5.0
30, Oct 2024
Underwhelming service
Advisors are polite but slow. Resolved a small debt after six months. Two bigger ones no traction. Portal not detailed. Fine for small accounts, but not for larger ones.
Finnian Singh
5/5.0
20, Oct 2024
Simple yet supportive
The process was simplified with step?by?step instructions via email and calls. Payment reminders really helped me stay on track. Two of my credit card debts are now closed. Felt calming to have support halfway through.
Noah Weber
4/5.0
11, Oct 2024
Consistent and transparent progress
The phone consultations faced initial delays, but after onboarding everything fell into place. Advisors clearly explained negotiation tactics, and I felt involved. After five months, two accounts settled. The portal is well?built and intuitive. Customer support responds within 24 hours. I also appreciate tips they offer on budgeting outside the program.
Raymond Baker
5/5.0
30, Sep 2024
Comprehensive support and actual savings
Signing up with Citizens Debt Relief changed how I handled debt. Advisors began by assessing all accounts, interest, and due dates. They created a customized plan, explaining upfront how settlements work and the corresponding fee structure. The online portal then became my go?to for monitoring each debt?s negotiation stage. Within eight months, my three largest accounts concluded with settlements well under full balances?cumulatively saving over $6,500. Every month, before payments hit creditors, reps called to review progress and answer questions. When one creditor required documentation, they guided me seamlessly. They also provided budget advice to curb future credit use. Already feeling lighter financially and mentally. This service made tackling debt possible without overwhelming confusion.
Lillian Bell
3/5.0
21, Sep 2024
Not awful, just slow
Managed to settle one account. Others sluggish. Team courteous. Wish portal had more transparency. Reasonable alternative but not speedy.
Jade Roberts
5/5.0
16, Sep 2024
Reassuring process
Described each step clearly from day?one. Felt reassured seeing settlements being negotiated within weeks.
Morgan Clark
3/5.0
04, Sep 2024
Serviceable
Not stellar, but works. No major disappointments yet.
Ryan Thomas
5/5.0
31, Aug 2024
Grateful for the real results
I was nervous at first because I?d heard mixed things about debt relief companies. But Citizens Debt Relief made me feel comfortable from the start. No pressure tactics, just honest answers and a clear roadmap. The first three settlements came through within six months, and they saved me thousands. What really impressed me was how they handled each creditor differently?some needed more documentation, and the team helped me submit the right forms. Their portal updates in real-time, which makes it easy to keep track of everything. Payment reminders are helpful too. They also checked in monthly to see how I was doing mentally and financially. It felt less like a company and more like a support team. I still have one more big account to resolve, but I feel like I?m finally on the path to financial peace. Would definitely recommend their process to anyone who feels overwhelmed by debt.
Jolie Ward
1/5.0
22, Aug 2024
Constant run?around, little resolve
Felt lost in the system. Settlement timelines were wrong; advisors said accounts were active when portal showed pending status. Numerous calls ended in voicemail. Three settlements promised, only one happened. Fees continue. Worst part was repeating same info with different reps. No ownership. Felt like paying for empty promise. Wouldn?t trust them with real debt.
Mila Adebayo
1/5.0
15, Aug 2024
Feeling stuck
Waiting for initial negotiations weeks in. Frustrated by status quo.
Grace Walker
5/5.0
09, Aug 2024
Worthwile plan
Enrollment was straightforward, and the team stayed communicative throughout. Two creditors have responded to settlement offers, and the remaining ones are in negotiation. Portal is useful. Glad I started.
Madeline White
2/5.0
28, Jul 2024
Could be clearer
Expense breakdown explained, but timeline projections vague. Settlements promised but lengthy wait.
Isabella King
4/5.0
15, Jul 2024
Reliable updates
Regular email updates and portal summary make it easy to stay informed. Slight confusion once over fee timing, but clarified quickly.
Piper Gauthier
5/5.0
01, Jul 2024
Trustworthy and effective
They handled negotiations, paperwork, and kept me updated. Settlement offers looked favorable. Cut overall debt by over $5,000 in under nine months.
Nevaeh Stone
5/5.0
27, Jun 2024
Detailed and reassuring service
From day one, Citizens Debt Relief offered a systematic plan. Counselors walked through payoff strategies, fee structure, and settlement options with transparency. The portal updates daily balances, payment schedules, and settlement offers. Within six months, two of my largest creditors accepted far below balance offers, saving nearly 40%. Advisors checked in monthly and gave tips for budgeting. When I had concerns about credit score effects, they explained credit impact and timeline. Overall, feels like a structured, trustworthy approach backed by human support.
Kaitlyn Price
2/5.0
19, Jun 2024
Not enough updates
Signed up expecting monthly status reports. Instead, updates every eight weeks, often vague. Hard to know what's moving. Team assures work is ongoing, but I need more transparency.
Parker Martin
4/5.0
11, Jun 2024
Encouraging service and good savings
I didn?t expect to feel optimistic about my finances again, but working with Citizens Debt Relief has been encouraging. They started by explaining every phase of the program, from how escrow payments work to when settlements would be proposed. The first two months were mostly setup, but once negotiations began, I started seeing results. Three accounts are closed and I?m halfway through the rest. There was a delay with one offer that needed extra documentation, but they resolved it without stress. The savings on my total debt were significant?more than I could?ve negotiated alone. Advisors are patient and not pushy, which helped build trust. I also like that they track everything inside the client portal. It's pretty simple to use and has everything from document uploads to past communications. The whole service gave me a structure I was missing, and that?s helped reduce my stress significantly.
Faith Green
4/5.0
05, Jun 2024
Good support overall
Team responsed quickly whenever questions came up. Program outlines were straightforward, and progress towards debt reduction is showing. A few delays in paperwork but nothing major. Felt heard during calls. Glad I chose Citizens Debt Relief after doing research.
Luke Sanchez
1/5.0
17, May 2024
Very limited progress
Months in, yet only minor settlements processed. Felt like time and payments moving with no impact. Staff apologetic but no new action plan.
Rose Campbell
5/5.0
05, May 2024
Reliable financial roadmap
The program lays out clear phases: enrollment, monthly deposits, negotiation, settlement. Portal has archive of letters and status logs. Within nine months, two accounts closed, two pending, one under negotiation. Total savings impressive. Advisors suggest budgeting tools and future credit hygiene tips. I?m using dual?track rebuilding tactics they recommended. Felt like deep financial education along the way.
Jasmine Garcia
5/5.0
25, Apr 2024
Good value
Fees seem fair compared to savings. Account closures confirmed. Feels like I'm on the right track.
Michael Sharma
3/5.0
13, Apr 2024
Decent tone, slow delivery
Conversations are pleasant. Settlement results are painfully slow.
Samuel Rodriguez
5/5.0
25, Mar 2024
Life-changing results and guidance
Never thought I?d be this close to financial stability again. Citizens Debt Relief helped me tackle $20k of credit card debt that was keeping me up at night. From the start, their team walked me through everything: payment plans, expected settlement timelines, and potential impacts. I appreciated their honesty about the process?not promising miracles but showing how each step worked. By month 10, four accounts settled for less than half of what I owed. What blew me away was their attention to detail?before each settlement, they reviewed terms with me over the phone. No surprises. The client portal became my financial dashboard, and it helped me stay focused. My credit has started to improve too. They even gave me tips for budgeting going forward. It?s not just a company?it feels like having a coach who?s on your side the whole way.
Joshua Bell
2/5.0
04, Mar 2024
Fees high for slow outcome
Monthly payments are substantial, but debt reduction lagging. After eight months, settlement offers still under review. Some creditors haven?t engaged. Customer service explains sometimes, but actual results lag. Felt like financing delays. Maybe helpful for simple balances but larger debts seem neglected.
Penelope Moreau
5/5.0
21, Feb 2024
Systematic debt reduction
Debt amounts have dropped noticeably. Program?s structure?monthly payments, portal updates, advisor check?ins?beckons confidence. They walk me through documents and settlement letters.
Leah Coleman
1/5.0
11, Feb 2024
Deep disappointment
I entered hopeful they?d cut into my debt quickly. After 15 months, only token progress. My credit score didn?t budge. Staff reasons included creditor backlogs. Felt like I traded payment flexibility for stagnation.
Harper Lewis
5/5.0
02, Feb 2024
Trustworthy and clear
Everything was laid out in plain language. Fees were transparent and explained early. As settlements finalize, total saved amount looks promising. Support staff gave real confidence.
Mason Johnson
2/5.0
25, Jan 2024
Needs more communication
Only hearing from them when I ask. I'd like proactive updates.
Jeremy Rivera
4/5.0
13, Jan 2024
Helpful staff
Mentor?style interaction made it easy to trust. One phone glitch, but resolved by next call.
Owen Henderson
4/5.0
27, Dec 2023
Well?organized workflow
Payment plan is reasonable, statements clear, and reps keep me in the loop. One creditor settled early; others are progressing. Didn?t expect such smooth portal navigation.
Gianna Esposito
3/5.0
23, Dec 2023
Decent but slow
Progress is happening but slower than expected. Advisors are friendly and transparent. Still waiting for a couple settlements. Hoping next few payments will wrap things up.
Mackenzie Wilson
3/5.0
19, Dec 2023
Slow but courteous
Representatives are respectful, but progress is slow. Portal reports take weeks to show status changes. If you don't mind slow pacing, it's okay.
Penelope Moreau
5/5.0
13, Dec 2023
Debt relief that truly delivers
After trying for years to pay down debt on my own with no progress, Citizens Debt Relief finally gave me real traction. Their program is well-organized and focused on results. After nine months, five of my six accounts are now closed?each with a settlement below 50% of the original balance. The staff is friendly and takes the time to explain why certain offers are accepted or rejected. Their online system shows when funds are allocated, when offers go out, and when creditors respond. I?ve never felt left in the dark. They even helped me dispute a charge from a creditor who tried to double bill. Felt supported every step of the way. The best part? I can see light at the end of the tunnel. I?m not afraid to check my bank balance anymore. Can?t believe I waited this long to try a program like this. Absolute game changer.
Jayden Nelson
5/5.0
06, Dec 2023
Organized program
All debts are listed clearly in portal. Advisors track each settlement stage. Process feels reassuring.
Isaac Hall
5/5.0
30, Nov 2023
Structured support
Payment calendar, reminders, and counselor calls keep me on track. Seeing reductions on three accounts. Very encouraging.
Mia Thompson
2/5.0
22, Nov 2023
Misses urgency
Felt safe, but timeframe too long. Would like speedier resolution.
Khloe Brooks
1/5.0
10, Nov 2023
Broken promises
Told settlement would be finalized in 90?120 days. Even after 150 days, no settlements. Administrator claimed process delay due to creditor scheduling. But neither portal nor team offered reliable timelines.
Riley Papadopoulos
5/5.0
04, Nov 2023
Strategic debt relief with empathy
Advisors listened to my worries about fees and credit damage. They provided honest expectations: results could take longer than marketing materials indicated. The portal offered step?by?step tracking, graphs, and document uploads. Within a year, four of my five accounts were settled, saving approximately 45% of original balances. Advisors proactively alerted me when paperwork was needed. Even during holidays, I got consistent outreach and reminders. The tone always felt human, not transactional. Support added clarity and structure I didn?t have before. Best part: I feel more empowered with money.
Joseph Russell
1/5.0
28, Oct 2023
Communication breakdown
Wanted reliable process but staff became hard to reach. Emails routinely unanswered for 10+ days. Phone calls dropped or passed around. Felt advisors avoided taking responsibility. Final settlement numbers unclear?portal numbers didn?t match phone info. After months, little confidence in progress.
Oliver Hayes
4/5.0
24, Oct 2023
Very supportive staff
Team never rushed me and was attentive to my concerns about interest rates. They negotiated two settlements within six months. Portal shows before/after balances clearly. While fees are present, the results justify it so far.
Samantha Taylor
4/5.0
13, Oct 2023
Minor hiccups but great results
Citizens Debt Relief wasn?t perfect, but they were effective. One of my settlement documents was uploaded late to the portal, which delayed processing, but they apologized and handled it fast. Aside from that, the experience has been mostly positive. They handled creditor calls for me, submitted offers in a timely way, and kept me updated through emails and calls. So far, three of five debts have been resolved. Each time, the savings have been significant?at least 40% of the balance cut. Advisors are always kind and willing to explain the math behind the offers. Their platform helps me keep track of what?s been paid and what?s still pending. The regular phone check-ins made me feel supported, even during the slower months. This service might not be lightning-fast, but it?s dependable, and for me, that?s more important. I?d recommend them to anyone needing a realistic, human-centered debt relief option.
Hayden Parker
5/5.0
10, Oct 2023
Excellent clarity
The structure of the payment plan was easy to follow. Notifications ahead of each settlement negotiation helped me prepare. Advisor reviews all debts and answered questions professionally.
Lucy Miller
3/5.0
02, Oct 2023
Mixed outcome so far
One account settled, others still stale. Advisors respond when prompted but don?t reach out much. Fees continue while results lag.
Rachel Brown
5/5.0
29, Sep 2023
Pragmatic and reassuring
No exaggerated timelines. Realistic estimates, transparent fees. Negotiated favorable settlements. Stress reduced significantly.
James Cook
3/5.0
25, Sep 2023
Average so far
Nothing wrong, but nothing extraordinary. Good communication, but progress could be quicker.
Megan Wright
2/5.0
20, Sep 2023
Underwhelming performance
Felt routine. Fees on time, but negotiation outcome minimal so far.
Evelyn Hill
5/5.0
13, Sep 2023
Helpful guidance
Staff walked through each step of the enrollmnt process with patience, taking time to explain how payments apply to different debts. They helped set realistic expectations and followed up regularly. Feeling more in control of finances now. Communication is clear, and the online dashboard is user?friendly.
Layla Peterson
2/5.0
02, Sep 2023
Meh experience overall
Nothing egregiously bad, but progress felt glacial. Settlement sums looked decent but drawn?out timeline tempers enthusiasm.
John Richardson
2/5.0
27, Aug 2023
Unmet expectations and slow pace
Initially impressed by clear explanation of fees and timelines. But after nine months only one small credit card cleared. Suspicious delay on negotiations with major card. Contact with advisors waned over time?only generic email templates. Portal logs seldom updated. Fees continue monthly. Felt misled based on promotional estimations. Customer service sounded apologetic but offered no real acceleration. If urgency matters, explore other options.
Ruby Clark
4/5.0
24, Aug 2023
Smooth and predictable process
Enrolling in Citizens Debt Relief brought me clarity I hadn't felt in years. The timeline they provided was reasonable, and everything they said up front has so far come true. Three debts settled after seven months, and two more are in final negotiations. One minor issue came up when a creditor rejected the first offer, but the team renegotiated without blaming me or pushing for more funds. They walked me through each document and made sure I understood what was happening. Even when I had doubts about whether to continue, they stayed calm and reminded me of my goals. Their communication is solid?emails, portal updates, and phone calls always on time. Not perfect, but very close. The only reason for four stars is that I did have to reach out a couple times to clarify numbers. Other than that, I?m very satisfied with how they?re helping me rebuild.
Hazel Hall
5/5.0
19, Aug 2023
Positive progress
So far, two debt accounts have been settled. Advisors check in monthly. Impressed with early savings.
Liam Davis
1/5.0
10, Aug 2023
Lost trust
Promised aggressive negotiation and regular updates, but neither materialized. Communications dried up after first quarter. Settlements stalled. Felt like paying blindfolded.
Nicole Miller
5/5.0
06, Aug 2023
One?stop debt solution
Prepared me for realistic outcomes so no surprises. The negotiators do the heavy lifting?my credit cards are nearly resolved. Settlements received are documented in portal and via email. Multiple reminders help avoid missed payments. I particularly like the personalized progress reports?showing principal vs savings. The whole experience feels seamless.
Marissa Rossi
1/5.0
31, Jul 2023
Almost no movement
A few checkpoints completed but no settlements finalized. Felt stagnant.
Peter Jensen
4/5.0
26, Jul 2023
Helpful but not perfect
Satisfied overall. Minor delay on credit bureau docs, but advisors helped fix it. Two major creditors settled.
Landon Bennett
1/5.0
20, Jul 2023
Misleading timeline
Promotional materials said average resolution in under a year. Two years later, biggest account still open. Even interest charges keep accumulating. Company doesn?t control creditor policies, but I expected more proactive action.
Gabriella Russo
4/5.0
06, Jul 2023
Easy enrollment
Enrollment forms were easy to navigate, and the team gave clear next steps. Slight hiccup with the first payment schedule, but that was fixed in a day. Progress is visible on the portal.
Julian Foster
3/5.0
30, Jun 2023
Mediocre performance, reasonable fees
Fees are fair, but progress mediocre. Resolved one manageable debt; two others stalled. Support is kind but slow. Portal updates are irregular. Wish they'd prioritized my biggest account sooner.
Jackson Rodriguez
4/5.0
16, Jun 2023
Worth exploring
Not perfect, but a solid resource. Advisors were upfront about timeline and cost. A smaller creditor took longer, but still working toward resolution.
Molly Dubois
2/5.0
09, Jun 2023
Hesitant optimism
Some movement on smaller debts, but lack of info on larger ones.
Savannah Green
5/5.0
03, Jun 2023
One of the best financial choices I made
Choosing Citizens Debt Relief was one of the smartest financial decisions I?ve made. I felt stuck in a cycle of paying credit cards without ever seeing the balances drop. This program offered a way out, and so far, it?s working beautifully. Four of my accounts have been settled, with two more in progress. They saved me about 45% across all negotiated debts. More than that, they educated me on financial habits?spending triggers, budgeting tips, and how to slowly rebuild credit post-settlement. The customer service is always responsive. I once had a weird charge show up and they walked me through it in less than a day. The portal is detailed and easy to understand. Payment alerts, settlement summaries, and advisor notes all in one place. Feels like I?m working with a team that?s both capable and compassionate. It?s a huge relief knowing I?m not going through this alone.
Parker Martin
4/5.0
27, May 2023
Informative process
Program materials covered fees, interest, how settlements are negotiated. Portal screenshots help understand each stage. Reps answer follow?ups promptly.
Fiona Goldberg
4/5.0
20, May 2023
Friendly and polite
Advisors came across as friendly and helpful. They didn?t rush the call and answered every question about settlement timelines. I did have to clarify one detail twice, but overall solid experience. Nearing completion on my first account, so hopeful.
Maria Thomas
2/5.0
11, May 2023
Progress is steady but slow
Payment schedule is reliable, but actual debt reduction is minimal at present.
Jennifer Cooper
5/5.0
02, May 2023
Commendable effort
From intake to first settlement, everything felt handled. Staff were professional and detail?oriented.
Kennedy Barnes
2/5.0
22, Apr 2023
Pressured to stay
When progress slowed, staff encouraged me to continue with promises of new settlements. Felt pressured rather than supported. I prefer concrete results before committing more funds.
Ronald Jackson
4/5.0
18, Apr 2023
Very professional and structured
From the get?go, they felt more like financial partners than vendors. Entry call detailed, portal intuitive, fee breakdown fair. Settlements take time, but progress is evident: three debts complete out of six within seven months. The biggest hiccup was only one delay in notifying me about a creditor?s offered settlement, but it was resolved afterwards. All in all, a respectful, consistent service.
Nathan Schmidt
3/5.0
07, Apr 2023
Tolerable results
Communication okay, pace tolerable. Would prefer more proactive updates.
Hannah Young
4/5.0
03, Apr 2023
Solid communication
Staff checked in regularly by phone and email. My main debt was tackled, but smaller ones are pending. Overall satisfied with responsiveness and realistic timelines.
Citizens Debt Relief
Citizens Debt Relief is a committed debt relief company proudly based in New York City. Our carefully designed approach focuses on helping clients take control of their finances and work toward a more secure financial future. What sets us apart is our dedication to transparency, collaboration, and perseverance. We're here to equip our clients with the knowledge and support they need to break free from debt and achieve lasting financial peace of mind.
Address
132 E 43rd St ste. 105
10017
New York
United States
Website
citizensdebtrelief.com
Email
info@citizensdebtrelief.com
Telephone
1 800 933 2309
