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Cake Brands USA

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cakebrandsusa.com
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153 reviews found
img 4/5.0 25, May 2025

Quality Products

The baking supplies received were of excellent quality, met our expectations, and have contributed to our product offerings. I also appreciate the quality of their packing, with care given to the details.

img 4/5.0 12, May 2025

Top Notch Reliability for Our Bakery

Operating a bakery demands having a solid and reliable supply chain, and Cake Brands USA has delivered consistently on all fronts. Their product line is broad, so we can always locate what we are looking for to fill each job. We like how they focus on quality ? from the ingredients we buy to the packaging and trimmings. Everything comes to us exactly as anticipated, and there are no surprises. We have also found that their delivery schedules are amazingly consistent. We have ordered at the last minute and still gotten everything on time. Their customer service has been proactive and incredibly helpful when we?ve had any questions. When there?s ever an issue with stock or product availability, they let us know well in advance, which helps us plan accordingly. Their seamless ordering process makes it easy for us to maintain inventory without worrying about delays or discrepancies. We?ve been thoroughly impressed with their service and will continue to use them moving forward.

img 5/5.0 07, May 2025

Consistent Deliveries

Web site is easy to used and delivers process efficiencies in ordering.

img 2/5.0 02, May 2025

Lack of Support

When issues arise, there is little help from customer service.

img 2/5.0 23, Apr 2025

Unprofessional Conduct

Staff in some interaction were disrespectful and unprofessional.

img 5/5.0 15, Apr 2025

Reliable Partner Through Growth

We have been using Cake Brands USA since we started our small business and have expanded considerably since then. What's made them so important to us is the manner in which they've scaled with us. From managing our initial small orders to more frequent, high-volume ones, they've never sacrificed on service quality or fulfillment accuracy. Even during times of high demand, like holidays or promotions, they've been consistent with delivery and stock availability. Their support team is clear in communication and provides us with advance notice if anything changes. We had a last-minute adjustment to an order recently ? they made the change without hesitation and made sure it shipped properly. That level of flexibility is not common. They also have competitive pricing without skimping, which is important when budgeting bulk supplies and ingredients. More than a supplier, they've become a trusted part of our process. We really appreciate the relationship and intend to continue expanding with them.

img 1/5.0 11, Apr 2025

Lack of Accountability

When issues arise the company is fairly slow at taking responsibility. Often times providing blame before solutions.

img 4/5.0 02, Apr 2025

Fast Processing and Updates

Order processing is generally the same day or next day and we always get shipping notifications and tracking. If an order has a delay for any reason, they keep us informed which is very appreciated. Overall, they are pretty solid with their timelines and we hardly have to ask for info on an order or check out when it will arrive.

img 2/5.0 30, Mar 2025

Inconsistent Product Quality

The quality of any product with seems to you is inconsistent and most often unpredictable.

img 1/5.0 24, Mar 2025

Unresponsive After Sale

We placed a large order and then no one communicated with us again. We tried to reach customer service with no luck! There was no follow-up or post purchase support, which is troubling.

img 5/5.0 15, Mar 2025

No Hassles with Payment

The payment methods are convenient and secure. We have never had any kind of problem with credit card processing or billing statements. Everything comes with a clean invoice, and charges are exactly as expected. It may seem like a little thing, but when you order in bulk or regularly, accurate billing gains trust in a hurry.

img 5/5.0 13, Mar 2025

Reliable Service for Every Event

Cake Brands USA has been our go-to supplier for several large events we?ve worked on, and they?ve never failed to meet our needs. Whether it's a wedding order or a corporate party, we find we can always rely on them for prompt delivery and great products. They carry a wide range of products, which is a huge advantage when we need a particular item. When we requested a bespoke batch of decorations for a themed party, the customer service staff guided us through everything from customization to delivery. They even checked in after the event to make sure things went right. The personal service they offer, in combination with their professionalism, stands them apart in a busy industry. Having them as a supplier has streamlined our work and made it more predictable, and we will certainly be using them again for upcoming events.

img 5/5.0 04, Mar 2025

Smooth and Stress-Free Ordering

If you need bulk baking and cake supplies then, this company is a good choice. The price is reasonable given the quantity and quality of supplies received. The customer service department has always been responsive when questions come up. The website has a good order tracking and reorder system. We consider Cake Brands USA among our main supply sources.

img 5/5.0 27, Feb 2025

Clear Commitment to Service

Across multiple orders and interactions, the team has shown a consistent commitment to good service. Whether it's answering a question, resolving a mistake, or offering updates on backorders, they always respond professionally. We?ve dealt with plenty of suppliers who drop the ball?so the contrast is refreshing.

img 2/5.0 18, Feb 2025

Inadequate Packaging

Products are not packaged that will protect them in transit.

img 1/5.0 15, Feb 2025

Difficult Returns

The return process is tedious process, and instructions are not straight forward and they take along time to get credited.

img 5/5.0 10, Feb 2025

A Trusted Supplier for Our Business

Cake Brands USA has been a reliable supplier of our cake shop since we opened our business. We've always been impressed with their good customer service and attention to detail. All orders have arrived promptly and in pristine condition, and their customer service department has been friendly and easy to deal with. We have had some custom requests during the time that we have been doing business with Cake Brands USA, and they have always been willing to work with us, making sure that our special needs were addressed. Their product line is extensive, and we are always able to find precisely what we need. We love how fast they restock the products so we never have to worry about running out of supplies. Their products are high-quality, and we can trust them with all our baking requirements. Cake Brands USA is an invaluable business partner for our expanding business.

img 4/5.0 06, Feb 2025

Everything Arrives in Good Condition

In the past year, we have placed a number of large orders and never once received a shipment (or single item) that was damaged. In one example, the company was clear about how to pack fragile items. Even glass or decorative items that are so fragile). They secured vs. fragile things to minimize our stress and restore lost time related to filing claims or replacing products due to carelessness.

img 1/5.0 30, Jan 2025

Unfulfilled Promises

Expectations from promises made during sales processes has not been demonstrated consistently causing frustration.

img 4/5.0 21, Jan 2025

Competitive Pricing

Deliveries are made within the expected timeframe allowing us to plan for them.

img 2/5.0 11, Jan 2025

Environmental Concerns

There is no initiative to provide products with recyclable packaging, which is unsustainable.

img 4/5.0 07, Jan 2025

Thoughtful Shipping Practices

The way Cake Brands USA handles shipping really stands out. Items are separated logically within packages, which prevents damage and keeps everything clean. Even fragile decorations have arrived in perfect shape. We?ve had far fewer damages compared to other companies we?ve used in the past. It?s a thoughtful touch that makes a big difference.

img 5/5.0 01, Jan 2025

Great for Custom Orders and Large Events

We do a lot of customized orders for weddings and corporate functions, which requires that we know our suppliers can accommodate rush orders and special requests. Cake Brands USA has never disappointed us. They have always met our deadlines, and when we have requested custom items or specialty products, they have been willing to oblige. Whether a special design or bulk purchases, their staff has been accommodating and communicative. We once needed an expedited shipment for a spur-of-the-moment event, and they ensured the order was delivered on time without any problems. Their customer service always answers quickly and resolves concerns promptly. The packaging is also top-notch, ensuring that delicate items arrive safely. With their quality products, excellent service, and ability to accommodate large or custom orders, Cake Brands USA has become one of our go-to suppliers for event-related supplies.

img 5/5.0 26, Dec 2024

Prompt Issue Resolution

Any issues that are experienced are tended to quickly, indicating the customer support team cares about the customer experience.

img 5/5.0 15, Dec 2024

One-Stop Shop for Supplies

We once used to order from several vendors to obtain all that we required. With the catalog of Cake Brands USA, we've managed to consolidate nearly everything to a single vendor. That eliminates shipping costs, minimizes admin time, and simplifies inventory planning considerably. Having one reliable source matters when it comes to scaling.

img 4/5.0 13, Dec 2024

Great Resource for Bulk Needs

My experience with Cake Brands USA has been nothing short of satisfactory. The company's respect for delivery timelines, accuracy of orders, and follow up makes it easier for us. They have taken complex orders and executed them professionally. They definitely care about the long-term relationship with customers, and we have benefitted from their continual product support and reliable inventory.

img 1/5.0 02, Dec 2024

Lack of Transparency

Policies are not clearly articulated and staff do not follow the same entered processes frequently leaving customers confused at the time of transaction.

img 2/5.0 29, Nov 2024

Technical Difficulties

Ordering is interrupted often from website issues.

img 5/5.0 25, Nov 2024

Helpful Support

Baking supplies serve high quality and met expected performance expectations for our bakery operations.

img 1/5.0 15, Nov 2024

Inflexible Policies

The established policies related to its operations do not have flexibility for accommodating customers requests.

img 5/5.0 11, Nov 2024

Impressive Packaging Consistency

Over dozens of shipments, their packing consistency hasn?t slipped. Every item is placed logically, labeled clearly, and sealed for safety. They use appropriate padding without going overboard, and we?ve never had a box arrive in bad condition. This kind of consistency shows they take the logistics part of their service seriously.

img 5/5.0 07, Nov 2024

Excellent Service Every Time

Cake Brands USA has been a trusted supplier to our bakery, and we couldn't be more satisfied with their consistency. We have ordered assorted products, ranging from specialty ingredients to cake ornaments, and have always been amazed by the quality. The ordering process is straightforward, and we?ve never had any issues with the website or payment system. Each order has arrived on time, and the products are carefully packed to prevent damage. Their customer service team is incredibly helpful and responsive ? whenever we?ve needed assistance, they?ve gone out of their way to ensure everything is handled promptly. We also love their extensive product line, which makes it easy for us to locate whatever we are looking for to celebrate any occasion. Cake Brands USA is now a valued partner of our company, and we're glad to continue doing business with them in the future.

img 5/5.0 01, Nov 2024

Reliable Inventory

There were good stock levels for items, so now we are not waiting for back orders.

img 1/5.0 24, Oct 2024

Misleading Information

The marketing collateral suggests services that we thought were available, but claims to unmet expectations arose.

img 4/5.0 22, Oct 2024

Great for Specialty Products

We source some niche baking product lines, and Cake Brands USA generally has our needs. It can be difficult to find some items in bulk or color variations needed for decorations. Fortunately, their selection has been reliable. Often when they are out of stock of an item, they do restock them quickly, and even let us know when they can be purchased. They has saved us from looking through other suppliers.

img 5/5.0 12, Oct 2024

Works Well for Custom Packaging

We had some products with our branding and logo incorporated and were really impressed with the quality of the print and the speed. Everything arrived in tidy condition, and the customization was to spec as ordered. Communication throughout was professional and clear. It's not something that every vendor will do, so we are glad to have the choice.

img 5/5.0 07, Oct 2024

Detailed Invoices

The documentation is thorough, and is very useful when we keep our records and accounting systems in check.

img 2/5.0 04, Oct 2024

Inflexible Policies

Policies and procedures do not allow for flexibility for the customers.

img 1/5.0 30, Sep 2024

Billing Errors

The invoices contain errors, and we get overcharged on items. Invariably whenever we attempt to resolve things, it becomes laborious as it takes a lot of actively follow-up.

img 1/5.0 23, Sep 2024

Accessibility Issues

The website is not accessable to all customers and nor should be with their non inclusivity one of their competitors has that as a priority.

img 2/5.0 20, Sep 2024

Insufficient Documentation

Required paperwork is frequently not present or not complete.

img 5/5.0 13, Sep 2024

Honest and Transparent Service

Communicating with the team has felt open and honest all along. If anything came up related to inventory issues or to ask a question regarding availability, they indicated it honestly instead of promising something that they could not deliver. That honesty is something we really appreciate and helps with trust going forward. Knowing a company is honest to avoid surprises keeps us able to adjust our plans instead of having to reinvent the wheel at the last minute.

img 5/5.0 10, Sep 2024

Excellent Experience Every Time

Every interaction we?ve had with Cake Brands USA has been positive. They?re one of the most reliable suppliers we?ve worked with, and their service has been consistently excellent. From the easy-to-navigate website to the attentive customer support, every part of the process is smooth. We?ve ordered a variety of products, from cake decorations to bulk ingredients, and have always been satisfied with the quality. Their shipping is quick, and everything is carefully packaged so that fragile items, such as edible decorations, are not damaged. One thing we truly like about them is their transparency; they inform us of the status of our orders and let us know if there is a delay or a backorder. When we did have a mishap with an item one time, their company immediately made it right, shipping us the correct item and being top-shelf in terms of customer service in the process. We will definitely be keeping up with Cake Brands USA for all of our supply requirements.

img 4/5.0 02, Sep 2024

Great for High-Volume Orders

Our bakery company often has to execute large orders for company functions and weddings, and consistent supply is something we heavily depend on. Cake Brands USA has never let us down. Inventory availability is properly controlled ? we've never experienced an occasion where inventory advertised was truly out of stock, which is something we've encountered with some other vendors. Their order system supports high-volume purchases without lag or error, and bulk shipments arrive organized and labeled, saving us time during unpacking. Customer service is fast and professional, whether we?re reaching out to confirm dimensions or request expedited shipping. We?ve had custom packing requests for a few items, and they handled them smoothly. One thing we?ve noticed is that their staff actually seem familiar with their product line ? this isn?t always the case with competitors. They?ve made a noticeable difference in how smoothly we?re able to run our operations, especially on tight timelines. This is a company that clearly understands its clients.

img 5/5.0 30, Aug 2024

Fast, Friendly, and Efficient

Ordering from Cake Brands USA has always been a smooth experience. I?ve placed both small and large orders, and I?ve been impressed by their speed and efficiency in fulfilling them. Everything arrives on time and in perfect condition, which is crucial for my bakery. There have been situations when I really needed a certain item in hand and their crew was helpful enough to speed up the shipping so that I meet my deadlines. Their customer care is friendly, and they're knowledgeable, too, which does make a whole lot of difference. They do not merely deal in products; they actually take pains to help me get things in time as needed. Their website is user-friendly, and I always get updates on my order status. What I particularly love is the way they deal with bulk orders ? everything comes clearly laid out and easy to unpack, which makes things easier for our process. I can always count on Cake Brands USA to deliver, regardless of the order size.

img 1/5.0 27, Aug 2024

Inaccurate Listings

We'll order a item with a description on the website and the item that arrives does not reflect the description. This causes confusion and additional time to get it sorted out.

img 5/5.0 24, Aug 2024

Great Experience for Custom Orders

One time, we asked for a special version of a decorating item that wasn't on the list. The support staff was responsive and said they would arrange for a custom solution. While it took a little longer to fill, they kept us informed every step of the way. That kind of flexibility with product customization is not usually seen.

img 2/5.0 22, Aug 2024

Unauthorized Charges

There are unexpected charges on our statement, that are never explained.

img 4/5.0 15, Aug 2024

Reliable Supplier

The company has been a reliable partner and has always provided me with products that were on time and as described. Their customer service team is knowledgeable about their inventory, which helps to enhance the ordering process.

img 5/5.0 13, Aug 2024

Clear Communication

Prices are fair providing good value for the level of quality of products received.

img 1/5.0 04, Aug 2024

Poor Communication

Updating customers on the progress of their ordered goods has not been consistent. Many customers do not know where to find their goods.

img 5/5.0 31, Jul 2024

Transparent Policies

Procedures and expectations are clearly stated in the companies policies.

img 4/5.0 19, Jul 2024

Quality Products

The process from placing orders to receiving shipments is simple and hassle-free.

img 5/5.0 16, Jul 2024

Business-Friendly Return Policy

Their return policy is business-friendly. When we had a small problem with an incorrect size, they promptly sent us a return label and an exchange. No jumping through hoops, and the replacement came very shortly afterward. That kind of efficiency is valued when you have multiple supply chains to deal with.

img 5/5.0 10, Jul 2024

Hassle-Free Returns When Needed

For the most part, we have had a flawless experience but there was one time an item did not meet our expectations. The return process was easy. A prepaid label was provided, clear instructions given and the refund was processed in a timely manner. This gave us extra confidence to continue ordering from them. Good service is not just based on what went well but how they take care of things that did not go well.

img 2/5.0 07, Jul 2024

Website Glitches

Keeping in mind the glitches do occur but often customers experiences these complications regularly with ordering.

img 4/5.0 02, Jul 2024

An Invaluable Partner for Our Business

As an expanding bakery, we require reliable suppliers, and Cake Brands USA has been a valuable contributor to our success. Their products are of the highest quality, and customer service is unbeatable. We love their competitive pricing, particularly on bulk orders, that assists us in controlling costs as we grow our business. They're also accommodating with special requests. Whether they are special-order products or shipping, they've always managed to fit us in. We've had a number of times when we've required fast turnaround times, and they've come through each time. They have a straightforward website to use, which makes ordering easy, and we're constantly kept informed of the status of our deliveries. It's obvious that Cake Brands USA recognizes the value of being a good customer.". They've consistently shown themselves to be a professional, reliable, and customer-oriented supplier, and we're pleased to continue our association with them.

img 5/5.0 24, Jun 2024

Clean, Clear Product Listings

Product descriptions on the site are clear, detailed, and simple to follow. Descriptions contain important information such as size, weight, material, and shelf life when necessary. Pictures are high quality and what you really get. This simplifies purchasing decisions and cuts down on returns. It's obvious they made an effort to keep their catalog up to date.

img 1/5.0 20, Jun 2024

Unhelpful Staff

Staff interactions have been unhelpful and rarely helped resolve issues.

img 5/5.0 16, Jun 2024

Trustworthy Supplier

We get order status updates throughout the entire process keeping us informed.

img 2/5.0 09, Jun 2024

Misleading Product Descriptions

Not all items we received matched the online product description.

img 5/5.0 06, Jun 2024

Truly A Business-Friendly Partner

As a business owner, I?m always looking for suppliers who understand the needs of my bakery. Cake Brands USA has been just that. Their product line is ideal for small and large orders alike, and they have excellent wholesale prices. Better yet, their site is user-friendly. I've never had difficulty finding what I was looking for, and their bulk ordering process makes repeat orders quick and easy. Their customer service is also top-notch ? always friendly, prompt, and happy to go the extra mile to make me happy. When we've had something we needed quickly or specially, they've been fantastic about getting that done for us. For instance, when it was a hectic season, I urgently needed a specific cake flavor ingredient, and they had it delivered to me within 48 hours. The reliability and professionalism they show are what set them apart from many other vendors we?ve worked with.

img 2/5.0 02, Jun 2024

Limited Product Information

Product descriptions are not detailed enough, which complicates decision making.

img 4/5.0 30, May 2024

Excellent for New Businesses

We began making orders when we initially started our home bakery business. The service was flexible, and minimum orders were easy to manage. The people provided help with product information, and small trial orders could be placed for us prior to increasing. This type of flexibility was crucial to us in the early stages and assisted in building our confidence as we expanded.

img 5/5.0 23, May 2024

Helpful Guidance

The team staff have given some helpful advice on product selection to help with our decision making.

img 5/5.0 15, May 2024

Excellent Product Presentation

New products from Cake Brands USA, arrive nicely packaged and in great condition. They do not skimp on presentation, even for more fragile items. They clearly recognize the needs of their customers with businesses using those items to sell or present to customers. Orders arrive as ordered, no complaints on breakage or pieces missing so far.

img 2/5.0 06, May 2024

Unreliable Shipping

Delivery to us is often delayed, which hurts our business.

img 5/5.0 01, May 2024

Our Go-To for Supplies

Having experimented with several vendors for our cake business, we finally came across Cake Brands USA and haven't looked back since. Their range of products is a perfect fit for our requirements, particularly when we're ordering both baking supplies and decorative pieces. What has impressed us the most is the level of detail in how they manage fulfillment. Each order we have placed has been on schedule, packaged carefully, and free of mistake. Their site is well structured, making it straightforward to find products and monitor deliveries. When we had questions about their products, customer service reps were quick to respond and courteous in providing answers, demonstrating genuine product expertise. It's also a nice touch to hear they pay attention to customer feedback ? we provided comments regarding labeling on an order item, and the following order improved the labeling. That shows us they're concerned about long-term partnership, not short-term sales. We truly feel supported in our business due to their steady efforts.

img 2/5.0 27, Apr 2024

Unfulfilled Promises

Sales promises are wishy-washy and not all delivered.

img 5/5.0 19, Apr 2024

Expertly Managed Order Fulfillment

Cake Brands USA actually excels when it comes to fulfilling orders. From the time we order until it arrives at our doorstep, we're amazed at how streamlined and efficient their whole process is. We've been ordering small and large orders, and in every instance, the products have arrived precisely and on schedule. In terms of packaging, they go that extra mile, making sure delicate or perishable items are properly cushioned for transit. What we like most about them is that they always give you a realistic delivery timeframe ? no false promises or intangible guesses. Communication is also excellent; whenever we've needed to adjust our order, the staff has been very responsive and willing to make changes. Cake Brands USA has made dealing with our inventory and stock much simpler, and we are glad to continue doing business with them.

img 5/5.0 14, Apr 2024

Dependable for Seasonal Rushes

During peak holiday seasons, we were concerned about holdups. But Cake Brands USA delivered on time with each order?even the last-minute ones. They appear to plan ahead during seasonal surges and factor in the additional resources to maintain momentum. That dependability allowed us to fill our own customer orders with ease.

img 5/5.0 11, Apr 2024

Easy Returns

The return process is easy for us, and the instructions are clear when we have to use it.

img 1/5.0 04, Apr 2024

Security Concerns

The website does not always adequately protect customer information from hackers and their behaviour need correction.

img 4/5.0 30, Mar 2024

Streamlined Process

The entire ordering and fulfillment process is very effective and relatively simple to navigate.

img 5/5.0 25, Mar 2024

Attention to Customer Feedback

We've noticed that Cake Brands USA is serious about customer feedback. When we made a suggestion to package a particular product differently, they sent a follow-up revised shipment. That sort of quick action indicates a desire to change and get better, which makes them different from more inflexible vendors we've encountered in the past.

img 2/5.0 18, Mar 2024

Poor Communication

Updates on order status are often rare, leaving us unaware.

img 5/5.0 13, Mar 2024

Top-Tier Customer Experience

Dealing with Cake Brands USA has been an across-the-board excellent experience. From our first small order to more recent bulk purchases, every interaction has been smooth and professional. Their website is user-friendly, making it easy to locate products and reorder with minimal hassle. Whenever we?ve needed help, whether it was a product inquiry or a shipping question, their customer service team has been responsive and knowledgeable. What truly stands out is their dependability ? we've never had any problem with missing parts or late shipments, even during the busiest seasons. The items are carefully packaged, ensuring they're well-protected while in transit. Their catalog expanded over the last year, and we value their growing assortment, which saves us from having to source products from multiple suppliers. It's not easy to find a supplier that provides both quality products and reliable service. We're happy we discovered them and intend to keep working with them in the long term.

img 4/5.0 07, Mar 2024

Consistent Excellence

Over the course of multiple orders, they always delivered high quality products and continued reliable service. The team is responsive and very attentive to meeting our needs. You can see their commitment to customer satisfaction in every situations.

img 5/5.0 06, Mar 2024

Efficient Service

Orders are processed quickly and the team responds to all inquiries. The prep center enables delivery on time which allows for smooth transactions. Consistent quality and timely communication have lead them to become our go-to supplier.

img 4/5.0 28, Feb 2024

Perfect for Wholesale Buyers

Their pricing and service is a workable wholesale model. The minimum order quantities are manageable and discounts make sense. cake brands usa seems to acknowledge the needs of the bakery space because their inventory fits nicely for either small businesses or boutique bakeries looking for solid supplies. There's no complicated markup or weird shipping times. We have been confident in using them as one of our suppliers for the past year.

img 4/5.0 21, Feb 2024

Always Reliable, Never Disappointing

We?ve been working with Cake Brands USA for almost a year now, and they?ve consistently provided excellent service. As a small business, reliability is our top priority when it comes to suppliers, and Cake Brands USA has never let us down. All orders we have ordered have reached us in time, and the items are always delivered in good shape. The packaging is proper, and we have never experienced any problem with damaged items. The staff is highly responsive and always keen to help with queries we might have. When we had a specific query regarding an ingredient of one of the products, they got back to us immediately with the correct information. Their system is also easy to use, making it quick to place orders and track shipments. It?s rare to find a supplier who is both consistent and professional, and Cake Brands USA has truly proven to be a reliable partner for our growing business.

img 1/5.0 17, Feb 2024

Inadequate Documentation

Essential documentation is not sent regularly causing record keeping to be inefficient.

img 2/5.0 11, Feb 2024

Accessibility Issues

For some customers, the website is very user-friendly.

img 5/5.0 05, Feb 2024

Professional Service

There is a variety of products that service multiple baking needs.

img 5/5.0 29, Jan 2024

Efficient and Courteous Interactions

Their team is always polite, and they handle even the most complicated questions with excellent patience. Every experience, whether on the phone, via email, or a chat, has felt respectful. Honestly, it feels as if they want to help and take extra steps to make it easier on us, which is refreshing in an industry like ours where time is so critical.

img 1/5.0 26, Jan 2024

Unauthorized Charges

There are charges that appear on statements with no orders to substantiate the invoice, and I worry about these practices.

img 2/5.0 19, Jan 2024

Lack of Innovation

Regularly the company does not offer new or updated goods.

img 5/5.0 16, Jan 2024

Perfect Fit for Our Bakery?s Needs

We have now been using Cake Brands USA for a couple of months, and they've been an exemplary supplier. They offer a vast enough range of products to fulfill all our needs. Whether it is cake decoration, ingredients, or packaging materials we need, we can always count on getting precisely what we need. They make ordering straightforward and always have their deliveries timed for when they arrive. One of the differences between Cake Brands USA is their commitment to quality. All of the products we've received have been top-notch, and we've never had any problems with damaged or misplaced items. When we've phoned customer support, they've been attentive and very helpful. We also like the way they're willing to work with us when we need to change orders or add items at the last minute. Cake Brands USA has proven to be a trustworthy and effective partner company, and we hope to maintain our business relationship with them.

img 5/5.0 13, Jan 2024

Accurate Orders

We were provided orders that were fulfilled accurately and presented the correct items and qty.

img 2/5.0 11, Jan 2024

Difficult Return Process

Item returns are lengthy, and instructions are vague.

img 5/5.0 04, Jan 2024

Well-Structured Website

Their website is among the most structured we've ever used. Categories are well defined, search filtering behaves as it should, and checkout is speedy. Information such as expected delivery times and stock levels is displayed openly. It's one of the reasons we prefer them to messier or less specific competing websites.

img 5/5.0 01, Jan 2024

Flexible Options

There are many different sizes and option products that accommodate varying needs.

img 2/5.0 30, Dec 2023

Lack of Transparency

I am unsure of what services and policies are offered.

img 5/5.0 27, Dec 2023

Consistent Quality and Service

Cake Brands USA has been a standard supplier for our company, and we could not be more pleased with the reliability of their service. All orders that we've placed have been received on time and in excellent condition. We?ve never had to deal with delays or incomplete shipments, which is invaluable in our fast-paced industry. Their attention to detail is noticeable in their packaging, and we?ve never had an issue with damaged items. Beyond the quality of their products, their customer service is outstanding. Every time we?ve needed assistance, they?ve been responsive and willing to go the extra mile to help. Whether they're assisting with shipping details or fielding product inquiries, we always count on them. We've been most impressed with the way they deal with bulk orders, ensuring that everything is shipped in order and accounted for. Cake Brands USA has been a solid and reliable business partner.

img 4/5.0 23, Dec 2023

Excellent Online Experience

Ordering is simple through their site. Finding items is easy, the search works well, and check-out is simple. Shipping is quickly arranged, and tracking follows shortly thereafter. You can tell it is set up for business with time to be saved. Also, it is helpful that we can see our order history so we can re-order easily.

img 4/5.0 19, Dec 2023

Seamless Wholesale Experience

As a bulk purchaser, we value how organized their processes are. Whether we're purchasing 10 units or 100 units, the process is the same. They don't skimp on bulk purchases either?everything gets packed well and customer service continues to be prompt. It's difficult to find suppliers who handle big and small clients similarly, but they succeed in doing just that.

img 1/5.0 10, Dec 2023

Environmental Negligence

The packaging they are using standard has not environmentally conscious materials, which indicated to me they are not aware of sustainability or they haven?t consider to increase consciousness.

img 1/5.0 08, Dec 2023

Inconsistent Quality

We have found that the quality of items does vary between orders, which leads to inconsistency and lack of reliability for some items.

img 5/5.0 02, Dec 2023

User-Friendly Platform

Team members interact courteously and professionally creating positive experience.

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Supports Our Growing Bakery

The order process is organized. You can browse their catalogue online and confirm your order shipment online. The ordering platform is user friendly and easy to navigate, and if there was anything unclear the customer service department will resolve it quickly. The products are packaged securely. Items tend to arrive on or before the specified delivery date. We have had very few problems, and those that did come about were handled well.

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Consistent Quality

The products have continued to stay consistent and reliable in part on our subsequent orders and continuance of use for our projects.

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Quality Maintained Across Orders

The quality of products has been consistent throughout repeated orders. That's something we can't say for all of the vendors we've dealt with. Decorations are intact, ingredients are in date, and no substitutions have been made without our knowledge. It's obvious that they have very good controls in place for their stock and procurement.

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Comprehensive Catalog

Ordering multiple times has proven to ensure good service and product quality.

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Unreliable Inventory

Items show as in stock, but when we buy them they turn out to not be in stock. This happens largely becasue we get cancelled orders as result of unavailability and delayed timelines.

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Above and Beyond in Customer Service

My experience with Cake Brands USA has been nothing short of exceptional. Right from the time I placed my initial order, I was struck by their customer support. Not only was their website very user-friendly, but I got a personal call-back from their team to validate my order information. When I needed information about one of their products, I got a quick and detailed answer from one of their experienced personnel members. The shipping is prompt and efficient, and they always meet or exceed expectations. I've had a request for an eleventh-hour adjustment to an order in the past, and they took care of it efficiently, getting everything delivered exactly as required. You don't often come across a supplier that handles their clients with this level of concern, and it's obvious Cake Brands USA is interested in doing business long-term. Their attention to detail and commitment to customer satisfaction have made them a trusted partner in my business.

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Poor Inventory Management

Stock is not always accurately represented online.

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Pleasantly Surprised by Speed

The first time we ordered, we assumed there would be delays based on those with similar vendors, but our order was processed and shipped within 24 hours. Every order since has followed the same pattern. That speed is so useful when trying to meet deadlines and has been a time-saver for our scheduling process.

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Efficient Logistics

The logistics team has ensured our deliveries are timely and accurate, which helps in maintaining our operation.

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Billing Discrepancies

Invoices are sometimes inaccurate, leading to required follow-up.

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Consistently Great Service

We've ordered multiple times from Cake Brands USA over the past several months, and every single time, it's been treated with the utmost care and efficiency. We're an expanding bakery, and consistency is important to us when we choose suppliers. Every delivery has come on time and in great shape, well-packed and handled. Their site is easy to use, and we love that tracking information is given as soon as packages are shipped. Whenever we have called their customer service, we have been amazed by how friendly and competent they are. They have gone out of their way to help with any questions or issues. We've even been surprised at how frequently their selection grows, adding new products that are difficult to find anywhere else. We've never had a problem with product quality, and we've learned to count on them for just about every type of supply. We're happy to have discovered such a reliable supplier.

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Technical Issues

The website glitches regularly causing ordering to be inefficient.

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Always Exceeds Expectations

We have been using Cake Brands USA for a year now, and they still impress us more than once. Their product assortment is excellent, with everything we require for our bakery business, from excellent ingredients to decorating materials. We never had a problem with their products, and their packaging guarantees everything arrives in one piece and in first-class condition. The ordering procedure is easy to follow, and their website is simple to use. On top of that, their shipping is fast and reliable ? even during busy seasons. When we?ve needed to reach out for assistance, their customer service has always been responsive, helpful, and friendly. What stands out the most is their reliability. We?ve never had an issue with a delayed order or incorrect products. They always provide on-time, high-quality products, allowing us easily to concentrate on operating our bakery. We're pleased to continue our business with Cake Brands USA.

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Informative Resources

The website offers considerable detail about the products, and information to assist with determining if those products are a fit for purchasing.

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Always On-Time Deliveries

On-time shipping is important to our production, and Cake Brands USA has never failed to deliver. Even when weather or transportation issues impacted other companies, our orders with them still arrived on time. Their delivery contractors appear to be solid, and tracking is always accurate. It's one of the reasons we keep ordering from them.

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Reliable Partner

Customer service representative provides straightforward guidance and assists when issues arise during the ordering process.

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Dependable Business Experience

Working with Cake Brands USA has always been a positive experience. Their attention to adjusting delivery timelines, order accuracy and follow-through on promises has made a significant difference in our inventory operations. They?ve managed complicated requests from me with professionalism with no confusion, consistently demonstrated care and concern for our long-term partnership, and it is a relief to have their steady support and dependable inventory.

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Limited Support

Customer service is hard to get ahold of, and takes along time to get a response back. This has been hindering our attempts to resolve issues.

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Outdated Product Range

Product range is lacking new products, limiting our choices.

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Easy Reordering Options

Reordering frequently used products is straightforward thanks to their account features. Past orders are saved and easily accessible, making it simple to restock without manually searching. This small detail saves us a lot of time each month. They clearly understand what repeat customers need, and we?ve had zero issues duplicating or adjusting previous orders.

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Delayed Shipments

Orders have routinely showed up slower than promised delivery schedules, causing issues for us with our production schedule. Delivery timelines are not kept despite stated timelines.

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Dependable and Professional

We have been doing business with Cake Brands USA for a few months, and we're extremely satisfied with their professionalism and dependability. Being a hectic cake shop, we require suppliers who will timely deliver good products, and Cake Brands USA has never disappointed us. They have a responsive customer service that is always ready to help us, whether it is to locate an order or guide us on new products. We have both made small and big orders, and all of them have been treated with equal attention and care. What really sets Cake Brands USA apart is their commitment to keeping us informed. They notify us of any potential delays or issues in advance, which helps us plan our production schedules accordingly. We?ve been able to depend on them for all our cake supply needs, and we?re grateful for their support in helping our business succeed.

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Overpriced Products

Pricing is often higher than market averages and no overall improvement in quality or service has been realized.

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Security Concerns

Website visibly appears, I know of no security measures.

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Responsive Team

Shipments arrive on time and product packaging is adequate for safe delivery.

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Long-Term Partnership Potential

The reliability and professionalism exhibited makes Cake Brands USA a contender for a long-term supplier partner. We?ve dealt with countless vendors in the past but have generally found that reliability and responsiveness are hard to come by. So far, they have delivered on all aspects of each project and have remained easy to deal with and we have fingers crossed that will stay the case as we grow.

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Exceptional Fulfillment and Support

As a bakery specializing in delivering high-quality custom cakes, we use only reliable suppliers who appreciate the timely urgency and special care our work demands. Cake Brands USA has gone above and beyond expectations across all categories. We were first attracted to them due to their unique inventory, but it is the fulfillment process and support staff that bring us back. They pack orders with careful attention to fragile products, and we have never experienced damage even with big, mixed shipments. When one shipping carrier once held up a package, their support staff called us ahead of time to provide tracking assistance and solutions. We also like how upfront they are ? inventory levels, restocking times, and prices are all clearly explained. Unlike other suppliers we have used, they are truthful when something is not in stock and provide realistic lead times. They have assisted us in minimizing downtime in our operations, and their efficiency translates to our business. We trust them as a central component of our supply chain.

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Supportive Staff

The people will help with special requests and the suggestions they provided were helpful.

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Smooth Logistics

Clearly, fulfillment and delivery logistics are a strength of theirs. Every touchpoint in the journey, from warehouse pick all the way through packaging and into the hands of the couriers, is very organized. We have virtually no instances of missing items or lost tracking information. They seem to have their back-end systems organized, and this helps our inventory flow and delivery to stay on track.

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Lack of Innovation

The products offered do not match the demand of the customer they have not modernized and relevent to what it originally was.

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Unhelpful Staff

When interacting with staff the result is unhelpful and uninformed.

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Difficult Navigation

The layout of the website creates confusion, making it difficult to order.

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Great for Specialized Orders

We required a few themed decoration pieces for an event, and their stock was more varied than anticipated. Products arrived early, and all fit the theme nicely. We will keep ordering for specialty events as their inventory increases?particularly given that they handled custom sizing and packaging without any issues.

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Positive Experience

In the end, all of my interactions with the company were positive and the company has developed a good working relationship with us.

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Slow Response Times

Being able to have all issues resolved is successful appearance but all follows up are unbelievably slow.

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High Product Accuracy

What you see is what you get. Orders are shipped correctly, and every item is exactly as described. We've never gotten the wrong color or product variation. This attention to detail has minimized the amount of QC we need to perform on our side, saving time and money.

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Supportive and Efficient Every Time

It's always a delight to work with Cake Brands USA. The ordering process is easy, and they ensure that the products come on time, all the time. We have placed several orders in the last few months, and they have always exceeded our expectations. They've even been able to handle some special requests in a very efficient manner. For example, we once required a product urgently for a time-sensitive order, and they rushed the shipping with no additional charge. That kind of customer service really pays off, particularly when you have tight deadlines. They are even detail-oriented about how they pack. Everything is always packaged securely, and things come in immaculate condition. We also like that they send tracking information as soon as they ship the order, so we know at every stage. Cake Brands USA has gained our confidence, and we will continue to trust them as our preferred supplier.

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Overpriced Products

Prices are higher than competitors without value-added initiatives.

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Accessible Support

Customer Service teams are easy to reach out to when we need help or have a question.

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Reliable Shipping

The deliveries take place within the provided time frame; this helps in our planning.

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Comprehensive Catalog

They have a deeper range of products with basics as options and specialty items as well. We have been able to group many purchases together that we previously needed to get from different vendors. We are able to get everything we need from garnishes to ingredients to packaging, and so far, it has been seamless. They are always growing their selection and we always find new useful items on every visit.

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Very Professional Customer Service

Every point of contact with customer service has been pleasant and professional. They do not mind answering questions about availability, shipping times and product recommendation. They always explain themselves clearly and take their time answering questions, never seeming rushed. It is nice to know the support is reliable and well-informed when running a business that requires timely supply.

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Smooth Transactions

No delays on answering questions and staff is knowledgeable on a variety of products.

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Beyond Expectations

Cake Brands USA has exceeded our expectations by a long way as a supplier to our bakery. We are a family-owned and run company, and having dependable partners is very important to us. They?ve delivered on every order we?ve placed, whether big or small. Their inventory is well-stocked and they?re quick to restock items when we?ve needed more. When we?ve placed custom orders, they?ve handled the requests with precision, and the final products have always met or exceeded our expectations. One of the best things about working with Cake Brands USA is how they communicate. Their customer service team is always available to answer questions, and they?re proactive in notifying us about potential delays or changes. This level of communication sets them apart from other suppliers we?ve worked with. The quality of their products is consistent, and they offer great value for the price. We?ve found our ideal supplier and will continue to use them.

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Unprofessional Conduct

The attitude of several staff members has not been professional often dismissing at the time when a customer?s concerns are being raised.

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Secure Packaging

The items arrived well packaged with very few instances of damages during transit.

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Limited Payment Options

Payment methods available are limited, making our choices inconvenient.

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One of Our Favorite Vendors

Of all the various suppliers we use, Cake Brands USA is still one of our favorites. The combination of product excellence, rapid turnaround time, and strong communication makes life easy. We hardly ever have to double-check or follow up, which allows us more time baking and less time worrying about logistics.

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Approachable for Small Businesses

Not all the suppliers value small businesses, but they do. Even when our initial orders were small, the staff valued us and assisted without trying to upsell. That respect gave us the confidence to scale up and made it easier to increase the size of our orders in the long run.

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Limited Product Availability

Frequently if an item required is out of stock it complicate PO and the supply chain overall.

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Inefficient Logistics

Shipping procedures are disorganized which makes shipments delayed.

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Safe, Secure, and Dependable

Their website is secure and built for business users. We have never had an issue with payment or sensitive data. Shipping and delivery tracking has all run smoothly and our billing information management has been professional. We appreciated the level of data security and the business like professionalism. We are also building confidence airshipping in a vendor market that has been riddled with inconsistent vendors.

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Impressive Reliability and Support

Cake Brands USA has been an outstanding business partner for our company. Being a bakery, we rely on the timely availability of good-quality ingredients and supplies, and Cake Brands USA never failed us. Ordering is convenient, and we have always received our products on time and in excellent condition. The website is user-friendly, and we like the comprehensive product descriptions, which assist us in making the right choices. Their customer support staff is one of the best we have ever experienced. They are always courteous, professional, and responsive to any questions we might have. We had one problem with one of the shipping carriers recently, and Cake Brands USA directly contacted them to fix it, and our order was delivered on time. Their consistency and dedication to customer satisfaction have earned them a partner who they can trust, and we eagerly await the opportunity to continue working with them in the long term.

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Poor Packaging

Often items are packed poorly, meaning they arrive damaged in transit. This leads to product loss and delays.

Cake Brands USA

Address

1420 Gemini Blvd, Ste 12
32837
Orlando
United States

Website
cakebrandsusa.com

Email
sales@cakebrandsusa.com

Telephone
14078003133

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