100 reviews found
img 5/5.0 23, Jul 2025

Professional, clear, and caring

From my first contact, Bolt Agency was professional and caring. They explained everything in clear language and took the time to answer my many questions. The process was smooth, and the staff followed up to ensure I was comfortable with my coverage. Their transparency and dedication made me feel valued as a client. I recommend them without hesitation.


img 5/5.0 20, Jul 2025

Trustworthy agency with excellent support

Bolt Agency proved to be trustworthy and professional. Their customer support was excellent, always quick to respond and willing to help. They made sure I understood the policy terms clearly and provided advice tailored to my needs. Managing my policy online is simple and convenient. Overall, a positive experience that gave me peace of mind.


img 5/5.0 16, Jul 2025

Easy process with great advice

The entire insurance process was easy thanks to Bolt Agency?s expert advice. They helped me understand what I needed and avoided unnecessary extras. Signing up was straightforward, and the team kept me updated throughout. Their friendly and patient approach made the experience enjoyable, and I feel confident knowing I have good coverage in place.


img 4/5.0 04, Jul 2025

Good value and attentive service

The coverage options from Bolt Agency offer good value for the price. Their service is attentive and professional, with clear communication throughout. A few small delays in paperwork didn?t detract from the overall positive experience. The team was friendly and willing to help whenever needed. I?m pleased with my choice and would consider them again.


img 5/5.0 20, Jun 2025

Above and beyond customer care

Bolt Agency went above and beyond with customer care. They took time to check in after policy purchase to ensure I was happy and understood my coverage. When I needed to file a claim, their support was compassionate and efficient. Their dedication to customer satisfaction is clear, and it shows in every interaction. It?s rare to find such attentive service, and I feel lucky to have chosen them.


img 5/5.0 07, Jun 2025

Efficient, transparent, and supportive

The efficiency and transparency of Bolt Agency stood out to me. They provided prompt quotes and clearly explained all costs and benefits. The team was supportive, answering questions quickly and thoroughly. Signing up was easy, and managing my policy online works well. I appreciate their honesty and professionalism, which made me feel confident in my insurance choice. Highly recommend for anyone wanting clear, hassle-free service.


img 5/5.0 03, Jun 2025

Personalized support at every step

From the first call to policy activation, Bolt Agency provided personalized support. They listened carefully to my needs and recommended suitable coverage without pressure. The agents explained details clearly and patiently, helping me understand everything before signing. Afterward, their follow-up ensured I was comfortable and knew how to access support if needed. The entire experience felt tailored and professional, which gave me peace of mind.


img 5/5.0 23, May 2025

Clear, honest, and reliable

Bolt Agency impressed me with their clear, honest communication and reliable service. There were no hidden clauses or fees, and the policy matched exactly what was promised. Their team was quick to respond to questions and helped me customize coverage to fit my needs. The website was easy to navigate, and managing my policy online was convenient. I?m very satisfied with the experience and feel well protected.


img 5/5.0 11, May 2025

Friendly team that makes insurance simple

The team at Bolt Agency made insurance surprisingly simple and accessible. They patiently walked me through the different options, clearly explaining benefits and costs. The sign-up process was smooth, with helpful reminders and fast responses to my queries. Their friendly attitude made me feel comfortable and valued as a customer. The policy itself offers good coverage at a reasonable price, giving me confidence for the future. Great company to work with!


img 4/5.0 09, May 2025

Professional service with minor delays

Bolt Agency?s service was professional and courteous throughout. They explained everything clearly and helped me find a good policy. A few minor delays in document processing occurred, but the team communicated well and resolved issues promptly. Their customer support was friendly and helpful, which made the experience overall positive. I?d recommend them for their knowledgeable staff and fair pricing.


img 5/5.0 07, May 2025

Comprehensive advice that made a difference

The comprehensive advice from Bolt Agency helped me choose the best insurance plan for my situation. They reviewed my needs carefully and recommended coverage that was both affordable and sufficient. The agents were patient in addressing all my concerns and simplified complex terms, making the whole process less intimidating. They kept me informed throughout and were proactive in following up. I?m grateful for their expertise and would recommend them to anyone looking for clear, honest insurance guidance.


img 5/5.0 14, Apr 2025

Excellent balance of professionalism and warmth

Bolt Agency strikes a great balance between professionalism and warmth. Their team was knowledgeable and efficient but also very approachable and patient. They didn?t rush me into decisions and gave me ample time to consider options. I appreciated their transparency about policy limitations, which helped me set realistic expectations. The process was smooth, with helpful reminders and updates. I felt supported throughout and confident in my coverage. The personalized service truly stands out in an industry often criticized for complexity.


img 5/5.0 10, Apr 2025

Seamless process with attentive support

From the initial consultation to finalizing my policy, Bolt Agency was seamless and attentive. The staff demonstrated expert knowledge and guided me through various coverage options, tailoring everything to my needs. Their communication was consistent, and I never felt left in the dark. Even after purchase, their support team checked in to ensure I was satisfied and answered follow-up questions quickly. The digital platform made managing my policy easy and convenient. I feel well protected thanks to Bolt?s thoroughness and care. Definitely a five-star experience.


img 5/5.0 05, Apr 2025

Trusted advisors who really care

Working with Bolt Agency felt like having a trusted advisor by my side. The team genuinely cared about finding the best coverage for my specific situation, rather than just selling a policy. They took time to answer all my questions and made sure I understood the details clearly. The process was smooth and transparent, with no hidden fees or surprises. Their follow-up support was equally impressive, promptly handling a claim with compassion and professionalism. This kind of service builds trust and loyalty, and I?m very satisfied with my experience.


img 5/5.0 23, Mar 2025

Exceptional service with clear communication

Bolt Agency provided an exceptional experience from start to finish. The staff communicated clearly and promptly, making what is usually a stressful process surprisingly easy. They patiently explained all policy options, helping me find coverage that perfectly fits my needs without pushing unnecessary extras. The application was straightforward, and their digital tools were very user-friendly. When I had questions later, their support team was responsive and helpful, providing peace of mind. Overall, Bolt Agency?s professionalism and customer-first approach made me feel valued and confident in my coverage. I highly appreciate their dedication and would gladly choose them again.


img 4/5.0 17, Mar 2025

Satisfactory experience overall

The overall experience with Bolt Agency was satisfactory. The agents were knowledgeable and courteous. A few minor hiccups delayed paperwork but didn?t affect the quality of coverage. Communication was mostly good, and I felt fairly well supported. Would consider them again for future insurance needs.


img 5/5.0 15, Mar 2025

Convenient and trustworthy

The convenience of applying through Bolt Agency stood out. Their digital platform is easy to navigate, and their team is trustworthy and helpful. They provided clear information and helped me select a policy that fits my needs perfectly. The customer service exceeded expectations, making this a pleasant insurance experience overall.


img 5/5.0 10, Mar 2025

Great for anyone needing guidance

Whether you?re experienced with insurance or not, Bolt Agency makes the process clear and manageable. Their team was patient, knowledgeable, and willing to explain every detail. This helped me make confident decisions without feeling overwhelmed. I appreciate their professionalism and responsiveness. Would gladly recommend to anyone needing solid insurance coverage.


img 4/5.0 27, Feb 2025

Helpful but could speed up process

The staff were helpful and answered all my questions thoroughly. However, the overall process took longer than I expected, mainly due to internal delays. Despite that, the team was courteous and kept me updated regularly. I?d recommend Bolt for their customer care but hope they improve processing speed.


img 5/5.0 13, Feb 2025

Clear and prompt communication

Communication with Bolt Agency was clear and prompt. They kept me informed every step of the way and responded quickly to my questions. The policy options were well explained, allowing me to make informed choices. The entire experience was stress-free, which is not common with insurance companies. I?m happy with their service and the peace of mind it gives me.


img 5/5.0 10, Feb 2025

Professional and helpful staff

The staff at Bolt Agency are true professionals. They took time to listen to my needs and explained everything in an understandable way. Their recommendations were tailored and fair, not pushy. The application process was streamlined and efficient, with good follow-up after completion. I felt valued as a customer and confident in my coverage. This is a company that cares about its clients.


img 4/5.0 08, Feb 2025

Good coverage, minor glitches

I found good coverage options through Bolt Agency at competitive prices. The agents were helpful and answered questions well. There were minor glitches on the website that caused some frustration during sign-up, but support helped resolve them quickly. Overall, the process was smooth, and I appreciate the agency?s professionalism. I?d recommend them but hope they improve their online platform.


img 5/5.0 29, Jan 2025

Transparent and easy to work with

Bolt Agency impressed me with their transparency and professionalism. All costs were laid out clearly from the start, and there were no surprises later. The team was easy to talk to and quick to respond to my questions. They helped me pick coverage that fits my situation well. The website was user-friendly, which made managing my policy simple. I?m satisfied with their service and feel secure knowing I?m covered.


img 5/5.0 24, Jan 2025

Efficient and customer-focused

The entire experience with Bolt Agency felt very customer-focused. They made the insurance process efficient by guiding me through each step carefully. Their staff showed good knowledge and genuine concern for finding the right policy. They didn?t rush me into decisions and gave me time to review options. The follow-up after purchase was also helpful, ensuring I understood the policy details fully. A solid choice for anyone looking for clear and dependable insurance.


img 4/5.0 19, Jan 2025

Reliable but room to improve

Overall, Bolt Agency provided reliable service with fair pricing and decent coverage. The agents were friendly and tried to address my questions thoroughly. However, the process took a bit longer than expected due to some internal delays. Communication was consistent but could be more proactive. Still, the experience met my expectations and I would recommend them to others needing straightforward insurance.


img 5/5.0 13, Jan 2025

Helpful for first-time buyers

As a first-time insurance buyer, Bolt Agency made everything easy to understand. Their team was patient and detailed in their explanations, helping me avoid confusion. The policy options were well tailored to my budget and needs, and the sign-up process was seamless. Their ongoing support after purchase was also appreciated. This kind of customer focus makes a big difference for newcomers.


img 5/5.0 08, Jan 2025

Clear communication throughout

From start to finish, Bolt Agency maintained clear and honest communication. They explained the benefits and limitations of various policies well, so I felt confident making my choice. The process was straightforward with minimal hassle. They responded promptly to my inquiries and helped me customize coverage. I value transparency and responsiveness, both of which Bolt demonstrated consistently. It?s a trustworthy agency worth considering.


img 4/5.0 07, Jan 2025

Good value with minor delays

Bolt Agency offers good value policies with solid coverage options. The staff were knowledgeable and courteous, though I experienced a couple of delays in getting paperwork finalized. Despite that, the team kept me updated regularly, and the overall process was smooth. Their customer service was accommodating when I needed assistance, making it a positive experience. I'd consider using them again in the future.


img 5/5.0 23, Dec 2024

Fast and friendly service

Signing up with Bolt was fast and hassle-free. The staff were very friendly and approachable, answering all my questions without rushing. They offered multiple coverage options and helped me select the right one based on my situation. The digital tools were easy to use, and everything was clearly communicated. I appreciate their professionalism and efficiency. I would definitely recommend Bolt Agency to friends looking for straightforward insurance solutions.


img 5/5.0 08, Dec 2024

Comprehensive and clear guidance

Bolt Agency provided thorough guidance throughout the insurance process. They took time to explain all policy details in simple terms, making it easy to understand. Their team was patient with my questions and helped me find the best coverage for my needs. The application was smooth, and communication was timely. Overall, a reliable and professional experience that made me feel secure and well-informed.


img 2/5.0 04, Dec 2024

Not very transparent

More upfront info about fees and coverage details would make this a better experience.


img 3/5.0 24, Nov 2024

Mixed feelings overall

Some parts of the process were smooth, others were confusing or slow.


img 2/5.0 14, Nov 2024

Website issues caused delays

Technical problems with the website delayed my application and caused extra phone calls.


img 3/5.0 06, Nov 2024

Good but could improve speed

Service was okay, but faster responses and clearer info would improve the experience.


img 2/5.0 04, Nov 2024

Billing issues not fixed fast

Some billing mistakes took weeks to resolve, which was frustrating.


img 3/5.0 29, Oct 2024

Service was average

Nothing special about the service; it works but could be much better with faster communication.


img 2/5.0 22, Oct 2024

Lack of clear info

Important details were missing or unclear when I signed up, which caused confusion later.


img 3/5.0 21, Oct 2024

Friendly staff but slow

The staff was friendly, but the whole process felt slow, especially with paperwork and approvals.


img 2/5.0 14, Oct 2024

Slow claim handling

It took a while for my claim to be processed, causing unnecessary stress.


img 3/5.0 07, Oct 2024

Communication can improve

Overall okay experience, but sometimes it was hard to get timely updates on my policy or claims.


img 2/5.0 04, Oct 2024

Unexpected fees appeared

I noticed some fees I wasn?t told about at the start, which was disappointing and confusing.


img 3/5.0 30, Sep 2024

Helpful but slow follow-up

Staff were helpful but sometimes took a long time to get back to me with answers.


img 2/5.0 23, Sep 2024

Cancellation process difficult

Cancelling my policy was more complicated than it should be. Clearer instructions and smoother process would help.


img 3/5.0 17, Sep 2024

Average experience overall

The service met my basic needs but didn?t stand out. Some delays and unclear communication reduced my confidence.


img 2/5.0 13, Sep 2024

Claim process takes too long

Claim approvals took longer than expected, and I didn?t get regular updates. This made things stressful.


img 3/5.0 09, Sep 2024

Pricing could be clearer

Pricing details weren?t clearly explained upfront, which made budgeting harder. Transparent cost info would improve the experience.


img 2/5.0 02, Sep 2024

Mixed info from customer reps

I got different answers from multiple agents, which was frustrating and confusing. Better training could fix this.


img 3/5.0 11, Aug 2024

Not very user-friendly website

The website can be confusing and glitchy, especially when uploading documents. It slowed down my application.


img 2/5.0 04, Aug 2024

Confusing paperwork

Some of the paperwork instructions were unclear, making it harder to complete the process smoothly. A bit more guidance would help.


img 3/5.0 02, Aug 2024

Support response times lag

The support team is polite but often slow to respond, which causes unnecessary delays in the process. Improvements in communication speed would make a big difference.


img 1/5.0 26, Jul 2024

Lack of empathy during issues

During a difficult claim, the staff lacked empathy and seemed indifferent to my concerns. This made a stressful situation even harder to manage.


img 2/5.0 20, Jul 2024

Complicated renewal process

The renewal process was unnecessarily complicated with unclear instructions. It took multiple calls to complete, which felt like a waste of time.


img 1/5.0 11, Jul 2024

Poor handling of claim disputes

When I disputed a claim decision, the agency?s response was slow and dismissive. They did not thoroughly review my case, leaving me frustrated and unsupported.


img 2/5.0 10, Jul 2024

Inconsistent info from reps

Different agents provided inconsistent information, which caused confusion and delays. It felt like no one had full knowledge of my case.


img 1/5.0 05, Jul 2024

Confusing policy language

The policy documents were filled with confusing legal jargon that was difficult to understand. This lack of clarity made it hard to know exactly what I was agreeing to. Simplified language would help.


img 2/5.0 16, Jun 2024

Poor communication after signup

Once my policy was active, communication dropped significantly. I had to chase the agency for updates on claims and policy changes. Better ongoing communication would improve customer satisfaction.


img 1/5.0 12, Jun 2024

Hard to cancel policy

When trying to cancel my policy, the process was complicated and slow. I was met with resistance and unclear instructions, making an already stressful situation worse.


img 2/5.0 20, May 2024

Long wait times for approvals

Approval for certain claims and changes took much longer than promised, causing unnecessary delays and frustration. Timeliness is crucial in insurance, and Bolt Agency fell short here.


img 1/5.0 19, May 2024

Support team lacks knowledge

The customer service team often gave conflicting answers and seemed unsure about policy details. This lack of expertise made it difficult to get reliable information when I needed it.


img 2/5.0 12, May 2024

Not transparent about fees

The fees and costs were not clearly laid out upfront. I encountered unexpected charges after signing the contract, which felt unfair and led to distrust. Clearer information would help customers make informed decisions.


img 1/5.0 11, May 2024

Billing errors caused confusion

There were several billing errors, including being charged twice for the same period. Resolving these mistakes took weeks of back and forth, with poor communication from the billing department. This negatively impacted my experience.


img 2/5.0 20, Apr 2024

Agents push products aggressively

Felt pressured by agents to buy add-ons that I wasn?t sure I needed. The sales tactics made me uncomfortable and less trusting of the agency?s intentions. Better transparency would improve customer trust.


img 1/5.0 18, Apr 2024

Lack of follow-up after signup

After signing up, I received little to no follow-up from the agency to confirm my coverage or assist with questions. This hands-off approach felt careless and unprofessional for an insurance provider.


img 2/5.0 16, Apr 2024

Website glitches slow progress

Using their website to manage my policy was frustrating due to constant glitches and errors during document uploads. This caused delays in my application process and required multiple calls to customer service, who also seemed confused at times.


img 1/5.0 11, Apr 2024

Delayed claim processing

When I submitted a claim, the processing took much longer than expected. I was kept waiting with little updates, which added to my financial stress. The lack of timely communication worsened the overall experience, making me reluctant to recommend Bolt Agency.


img 2/5.0 04, Apr 2024

Coverage terms not as promised

After signing up, I realized the actual coverage did not match what was initially explained. Some important protections were missing, which forced me to look elsewhere. This experience was frustrating, as I trusted their advice and was left feeling misled.


img 1/5.0 21, Mar 2024

Difficult to reach support

Getting in touch with support was a constant struggle. Emails and calls often went unanswered for days. When I finally reached someone, the assistance was minimal, leaving many questions unresolved. The lack of reliable support made me question if I should stay with this agency for future policies.


img 2/5.0 22, Feb 2024

Paperwork process is confusing

The paperwork process felt overly complicated and poorly explained. I received conflicting instructions multiple times, which led to delays in my policy activation. It felt like the internal communication was not streamlined, causing extra work and stress on my side. I hope they simplify this to make it easier for customers to understand.


img 1/5.0 25, Jan 2024

Misleading info on coverage

The agent gave me unclear details about what the policy covered, which caused surprises later when filing a claim. It seemed like they glossed over some important points just to close the deal. When problems arose, customer service was slow and unhelpful, making a stressful situation worse. This experience has left me doubting Bolt Agency?s transparency and reliability.


img 2/5.0 14, Jan 2024

Slow responses cause frustration

Communication was a major issue throughout. Waiting several days for a reply disrupted my plans. It felt like no one was really managing my case. The lack of updates left me anxious about my coverage status, which is important. I expected a more proactive approach from an agency of this size. Hopefully, they improve their responsiveness soon because the policy itself seems fine, but the service dragged it down.


img 5/5.0 11, Jan 2024

Responsive and supportive

The support team is very responsive and supportive. Made me feel confident about my insurance choices with Bolt Agency.


img 4/5.0 03, Jan 2024

Overall good experience

Overall, a good experience. Some minor hiccups with documents but everything was sorted quickly.


img 5/5.0 24, Dec 2023

Transparent and professional

Clear communication and professional handling. No hidden fees and great customer support. I feel well covered thanks to Bolt.


img 5/5.0 21, Dec 2023

Trustworthy and easy to work with

Worked with Bolt Agency twice now. Both times the process was easy and their advice trustworthy. Feel confident recommending them.


img 4/5.0 19, Dec 2023

Helpful but can improve speed

Helpful service but the response times can improve. They handled my queries well once I got through.


img 5/5.0 17, Dec 2023

Smooth and stress-free

The entire insurance process felt smooth and stress-free thanks to the professional support from Bolt Agency.


img 5/5.0 08, Dec 2023

Excellent value and service

Great value for the price paid. The service was excellent, and the team took time to explain all options in detail.


img 4/5.0 19, Nov 2023

Friendly but a bit slow

Friendly staff but some delays in communication. Once connected, they were very helpful and resolved my concerns promptly.


img 5/5.0 11, Nov 2023

Clear and helpful advice

Received clear advice tailored to my needs. Bolt Agency made choosing a policy straightforward with no confusing jargon.


img 5/5.0 08, Nov 2023

Knowledgeable and caring

The agents are very knowledgeable and genuinely care about finding the best coverage. Makes a difference when you feel they?re on your side.


img 4/5.0 03, Nov 2023

Good experience but minor issues

Good overall experience. A couple of glitches during sign-up but the team fixed everything quickly and professionally.


img 5/5.0 27, Oct 2023

Quick turnaround

Bolt Agency gave me quick quotes and helped finalize the policy fast. Great service and easy to work with.


img 5/5.0 24, Oct 2023

Reliable and transparent

Transparent in pricing and clear about what?s included. The team was reliable and responsive, making the insurance purchase hassle-free.


img 4/5.0 14, Oct 2023

Solid service with room to grow

Solid experience with Bolt Agency. The coverage fits my needs well. Some minor paperwork delays but customer service was friendly and helpful.


img 5/5.0 29, Sep 2023

Great for first-timers

As a first-time insurance buyer, Bolt Agency helped me understand everything. They were patient and thorough, which made me feel comfortable signing up.


img 5/5.0 11, Sep 2023

Professional and efficient

The whole experience was professional from start to finish. The team was efficient and knowledgeable, which made the process easier than I thought it would be.


img 4/5.0 23, Aug 2023

Helpful but some wait times

Helpful team but a few times I waited longer than expected for updates. Still, the overall experience was positive and they delivered what was promised.


img 5/5.0 28, Jul 2023

Clear communication

Bolt Agency keeps communication clear and simple. No confusion or hidden clauses. Makes insurance less intimidating for someone new like me.


img 4/5.0 24, Jun 2023

Good value for the price

Felt I got good value through Bolt. The policy options were well explained and the customer service was polite. A bit slow on final paperwork but still a good experience.


img 5/5.0 20, Jun 2023

Convenient and hassle-free

Signing up with Bolt was easy and convenient. They provided all the necessary info upfront and followed up regularly. Made the whole thing stress-free.


img 5/5.0 17, Jun 2023

Helpful throughout the process

Every question I had was answered clearly. Bolt Agency made sure I understood what I was signing up for. The whole process was smooth and stress-free.


img 4/5.0 14, Jun 2023

Satisfactory experience

Overall satisfied with Bolt Agency. Some communication gaps but they resolved issues quickly. Policy pricing was reasonable and coverage meets my needs.


img 5/5.0 07, Jun 2023

Friendly staff and reliable

The staff was approachable and took time to help me choose the right insurance. Reliable service and no hidden fees. Definitely recommend Bolt Agency.


img 5/5.0 27, May 2023

Fast responses and clear info

Bolt?s support team is quick to respond and explains things in a way that makes sense. I felt informed and supported throughout the signup process.


img 4/5.0 24, May 2023

Good coverage options

Lots of options to choose from at Bolt. They helped me find a policy that fits my needs without pressure. A couple of minor issues with document uploads but nothing major.


img 5/5.0 05, May 2023

Trustworthy and professional

Felt confident working with Bolt Agency. Their team is professional and honest, making the whole insurance process less stressful. Happy with the value and service provided.


img 4/5.0 04, May 2023

Helpful but a bit slow

Bolt Agency's customer service was helpful and polite, though sometimes responses took longer than I hoped. Still, the final results met my expectations well.


img 5/5.0 24, Apr 2023

Efficient and clear process

Everything went smoothly with Bolt Agency. The process was straightforward and they made sure I understood every step. Good communication and fair pricing too.


img 4/5.0 21, Apr 2023

Smooth experience overall

Getting insured with Bolt was easier than expected. The staff guided me well and answered all questions patiently. A few delays in paperwork but overall a positive experience.


img 5/5.0 17, Apr 2023

Great service and support

The team at Bolt Agency helped me get the right coverage quickly and with clear explanations. Their support was friendly and prompt throughout. Very happy with the process and the final offer. Would use them again for sure.


bolt agency

bolt agency is a modern insurance agency, reimagined by bolt to make insurance simpler and more accessible. Powered by bolt's innovative platform, we help you find the right policy with the right coverage, all at the right price.

Address
10 Waterside Drive, Suite 202
Farmington, CT
06032
United States

Website
boltinsurance.com

Email
support@boltinsurance.com

Telephone
1-800-216-4171

People who looked at this companies also looked at
Recent Posts

Sign In