78 reviews found
img 2/5.0 12, Dec 2024

Slow Process and Lack of Transparency

The rates at Better.com were competitive, but the overall process was incredibly slow. I had to wait for weeks without any clear updates on my application. The communication was poor, and I felt like I wasn?t being kept in the loop. I ended up going with another company to avoid further delays.


img 1/5.0 04, Dec 2024

Extremely Disappointed

Better.com was a huge letdown. The loan process was painfully slow, and I felt like I was constantly chasing after information. Customer service was not proactive, and there were major delays with my approval. I regret ever considering them for my mortgage and won?t use them again.


img 2/5.0 26, Nov 2024

Unimpressive Experience

I thought Better.com had a lot of promise with its digital platform, but the reality was disappointing. The application process took much longer than expected, and there was no clear communication along the way. I had to follow up repeatedly, and even then, the responses were often delayed. The rates were decent, but the service left much to be desired.


img 1/5.0 18, Nov 2024

Terrible Service

I would not recommend Better.com to anyone. The entire process was frustrating from start to finish. There were delays in processing my loan, and I was asked to resubmit documents multiple times. The customer service team was difficult to reach and often unhelpful. I ended up switching to another lender, and I?m glad I did.


img 2/5.0 10, Nov 2024

Poor Communication and Delays

My experience with Better.com was marked by poor communication and constant delays. I was never given a clear timeline and had to chase down updates multiple times. They were slow to respond, and at times, I felt like I was just another number in their system. The rates were good, but the service didn?t make it worth it.


img 1/5.0 02, Nov 2024

Extremely Frustrating

I was extremely disappointed with Better.com. The loan process was painfully slow, and there was a lack of transparency throughout. I had to resubmit documents multiple times, and communication was sparse at best. I don?t recommend them, and I wish I?d chosen a different lender.


img 2/5.0 25, Oct 2024

Slow and Unorganized

Better.com?s process was much slower than anticipated. There were delays at every turn, and I was left waiting for weeks without any clear updates. Customer service was often unhelpful, and I had to keep following up to get answers. I wouldn?t trust them again based on my experience.


img 1/5.0 17, Oct 2024

A Disastrous Experience

My experience with Better.com was nothing short of a disaster. The application process was unnecessarily complicated, and the customer service was unresponsive. I faced delays at every step, and when I finally got an answer, it was often vague or incorrect. I would not recommend them to anyone.


img 2/5.0 09, Oct 2024

Not Worth the Hassle

While Better.com might have decent rates, the overall experience was not worth it. The approval process was long and complicated, and I was repeatedly asked for the same documents. I found myself constantly having to follow up, and the lack of clear communication made everything worse. In the end, I didn?t get the loan I needed and had to switch lenders.


img 1/5.0 01, Oct 2024

Would Not Recommend

My experience with Better.com was absolutely awful. The process was a mess from start to finish. There were constant delays, I couldn?t get any clear answers from customer service, and I had to repeatedly submit the same documents. In the end, I decided to go with a more reliable lender. I would never recommend Better.com to anyone.


img 2/5.0 23, Sep 2024

Poor Experience

I was very disappointed with Better.com. The process took much longer than expected, and customer service was hard to reach. Every time I called, I was put on hold for long periods, and when I did finally speak to someone, they didn?t have any useful information. The overall experience was frustrating and stressful.


img 2/5.0 15, Sep 2024

Extremely Slow and Unclear

Better.com?s service was not up to par. The process was incredibly slow, and it felt like no one really knew what was going on. There was a lack of transparency throughout, and I was often left waiting for long periods without updates. I expected more, especially given their claims of a quick and easy process.


img 1/5.0 07, Sep 2024

Frustrating and Time-Consuming

I had a frustrating experience with Better.com. The loan process took forever, and I had to send the same documents multiple times. Customer service was unresponsive, and I found myself constantly chasing down information. It ended up being a huge waste of my time, and I decided to go with another lender.


img 2/5.0 30, Aug 2024

Not Worth the Hassle

While Better.com might have decent rates, the overall experience was not worth it. The approval process was slow, and I had to make numerous phone calls to get updates on my application. The communication was disorganized, and I felt like I was left on my own to figure things out. It took too much effort for a service that should have been more straightforward.


img 1/5.0 22, Aug 2024

Terrible Communication

My loan process with Better.com was an absolute nightmare. It took far too long, and there was no clear communication throughout the entire process. I had to chase them for updates and re-submit documents multiple times. I would not trust them for something as important as a mortgage loan.


img 2/5.0 14, Aug 2024

Unreliable and Slow

The process at Better.com was drawn-out and stressful. While they offered good rates, I encountered numerous delays, and customer service was almost impossible to reach. They were slow to respond to my emails and phone calls. In the end, I couldn?t get a clear answer on my loan?s status, and I decided to go elsewhere.


img 1/5.0 06, Aug 2024

Poor Experience from Start to Finish

My experience with Better.com was incredibly frustrating. It seemed like everything that could go wrong, did. From delays in processing to inconsistent communication, I felt like I was in the dark the entire time. The rates were decent, but the service was abysmal. I would not recommend Better.com to anyone.


img 2/5.0 29, Jul 2024

Very Disappointing

I had high hopes for Better.com, but my experience was far from great. The application process was much slower than expected, and I had to follow up multiple times just to get simple updates. There were issues with document uploads, and I was asked to submit the same information repeatedly. The customer service was difficult to reach, and when I did get in touch, the responses were often vague and unhelpful. I ended up going with another lender because of the delays and poor communication.


img 3/5.0 21, Jul 2024

Could Have Been Better

My experience with Better.com was just okay. The application process was relatively easy, but the delays were frustrating. There was a lot of back-and-forth with document submission, and I felt like the communication could have been better. They were ultimately able to offer me a good rate, but the overall experience left me feeling underwhelmed.


img 2/5.0 13, Jul 2024

Wouldn?t Recommend

I honestly would not recommend Better.com. The process was lengthy and tedious, and customer service was unresponsive. I had to repeatedly follow up just to get simple answers, and there was a lack of urgency on their part. Despite their competitive rates, the poor experience made it not worth it for me.


img 1/5.0 05, Jul 2024

Horrible Experience, Very Slow

My experience with Better.com was beyond frustrating. The approval process took much longer than expected, and I kept receiving conflicting information from different representatives. I had to submit the same documents multiple times, and at one point, I was told they were "lost." It was a complete mess, and I ended up going with another lender.


img 3/5.0 27, Jun 2024

Okay, But Communication Needs Work

While the loan process with Better.com was decent overall, the communication was a major issue. I had to constantly follow up for updates, and there were several instances where I didn?t hear back for days. The rates were fair, but I would have appreciated more transparency and faster responses. I?d consider using them again if they improve in these areas.


img 1/5.0 19, Jun 2024

Terrible Service, Avoid at All Costs

I regret ever applying with Better.com. From the beginning, the process was slow, and the customer service was rude and unhelpful. I had issues with the document uploads, and every time I called, I was put on hold for long periods. After waiting weeks without resolution, I decided to cancel my application. Would not recommend them to anyone.


img 2/5.0 11, Jun 2024

Very Disappointing

I had high hopes for Better.com, but unfortunately, the service didn?t live up to the hype. The application process was cumbersome, and I felt like I was constantly having to chase down documents and updates. Customer service was unresponsive, and it took much longer than promised to get any clear answers. I ended up withdrawing my application and looking elsewhere.


img 1/5.0 03, Jun 2024

A Nightmare to Deal With

My experience with Better.com was terrible. The process was incredibly slow, and communication was almost nonexistent. I kept getting bounced around from department to department with no clear answers. In the end, I had to cancel my loan application because I just couldn?t deal with the frustration anymore. I will never use them again.


img 2/5.0 26, May 2024

Terrible Customer Service

Better.com was a huge disappointment. While their rates looked promising, the customer service was a nightmare. Every time I tried to get in touch with someone, I had to wait for hours, and when I did finally speak to a rep, they were often unhelpful. The process was much slower than expected, and I felt completely neglected. I would not trust them with such an important process.


img 1/5.0 18, May 2024

Worst Experience Ever

I would not recommend Better.com to anyone. The whole process was a disaster. I experienced constant delays and a lack of communication. I had to resubmit documents several times, and they never seemed to have the information I needed when I called customer service. It felt like a total waste of time, and I ended up taking my business elsewhere.


img 2/5.0 10, May 2024

Slow and Frustrating

My experience with Better.com was not good. The process was slow, and I had trouble getting clear answers from customer service. I was often left in the dark about where my application stood, and I had to submit some documents multiple times. It felt like I was constantly chasing after updates, which made the whole process frustrating. I eventually decided to go with a different lender because of the delays and lack of communication.


img 4/5.0 02, May 2024

Good Experience with Minor Setbacks

Better.com provided a mostly positive experience for me. The rates were competitive, and the platform was easy to use. However, I did encounter a few setbacks in terms of document submission and communication, which caused some delays. Still, the overall process was smoother than many other lenders. I?d consider using them again.


img 2/5.0 24, Apr 2024

Slow and Frustrating

My experience with Better.com was not good. The process was slow, and I had trouble getting clear answers from customer service. I was often left in the dark about where my application stood, and I had to submit some documents multiple times. While their rates were competitive, the service was just not up to par.


img 5/5.0 16, Apr 2024

Excellent Communication and Fast Process

I was really impressed with Better.com. The application process was simple and quick, and I received excellent communication from the team throughout. They were always responsive to my questions, and I was able to lock in a great rate. I highly recommend them for anyone looking for a fast and easy mortgage process.


img 3/5.0 08, Apr 2024

Mediocre Service

Better.com offers competitive rates, but my experience was a bit underwhelming. The loan process was easy enough to follow, but the approval took longer than expected. There was also a lack of transparency on timelines, which made the experience feel a little disorganized. Not terrible, but not great either.


img 4/5.0 31, Mar 2024

Good Experience, A Few Delays

Overall, I had a solid experience with Better.com. The application was straightforward, and the rates were competitive. However, I did experience a few delays in the approval process, which added some stress. Customer service was helpful when I reached out, but faster communication would have improved the experience.


img 5/5.0 23, Mar 2024

Excellent Service, Quick Process

The service I received from Better.com was fantastic. I applied for a mortgage, and the process was quick and easy. The customer service team was always there to assist me, and I appreciated the transparency throughout the whole process. The rates were competitive, and I was able to close in under a month. I highly recommend Better.com for anyone looking for a streamlined mortgage experience.


img 3/5.0 15, Mar 2024

Average Experience

Better.com was fine, but I expected more based on the reviews. The application was simple, but there were delays with the approval and document processing. The rates were good, but the customer service wasn?t as responsive as I hoped. It wasn?t a bad experience, but not exceptional either.


img 5/5.0 07, Mar 2024

Excellent Service, Quick Process

The service I received from Better.com was fantastic. I applied for a mortgage, and the process was quick and easy. The customer service team was always there to assist me, and I appreciated the transparency throughout the whole process. The rates were competitive, and I was able to close on time. I would definitely recommend them.


img 2/5.0 28, Feb 2024

Unimpressive Service

My experience with Better.com was not what I had hoped for. The loan process felt overly complicated, and I ran into delays that weren?t clearly explained. Customer service was hard to reach at times, and I found the whole experience stressful. While their rates were competitive, the lack of communication was a major downside.


img 4/5.0 20, Feb 2024

Great, But Room for Improvement

I had a good experience with Better.com overall. The loan approval process was easy to navigate, and the rates were competitive. However, I did experience some delays with document requests, and customer service could have been a bit more proactive. Still, I would use Better.com again for the right rate.


img 3/5.0 12, Feb 2024

Good, But Slow at Times

While Better.com provided competitive rates, the process felt slower than I anticipated. The platform is easy to use, but there were delays at various stages. I had to follow up a few times for updates, and I didn?t feel that the communication was as smooth as it could have been.


img 5/5.0 04, Feb 2024

Smooth and Quick

I had a wonderful experience with Better.com. The loan process was fast, efficient, and hassle-free. I received quick responses from customer support, and I felt like they were truly invested in helping me throughout the entire process. I was able to lock in a great rate, and I?m happy with my overall experience.


img 4/5.0 27, Jan 2024

Efficient Process

Better.com provided an efficient loan process. The online platform was easy to navigate, and customer support was responsive when I needed help. However, I did encounter a couple of delays when submitting documents, and I wish there had been more transparency during the process. Overall, it was a good experience.


img 2/5.0 19, Jan 2024

Disappointing Communication

While the rates at Better.com seemed competitive, the communication was very disappointing. I had to follow up multiple times to get the status of my loan, and I felt like I was left in the dark for long stretches. The process was much slower than expected, and I ultimately went with another lender.


img 5/5.0 11, Jan 2024

Smooth and Quick

I had a wonderful experience with Better.com. The loan process was fast, efficient, and hassle-free. I received quick responses from customer support, and I felt like they were truly invested in helping me throughout the entire process. I was able to lock in a great rate, and I?m happy with my decision to choose them.


img 3/5.0 03, Jan 2024

Average Experience

Better.com?s rates were pretty good, but my experience was pretty average. The process was smooth at first, but I encountered a lot of back-and-forth with document requests, which slowed things down. Communication could have been better, and I didn?t feel like I was kept in the loop throughout the process.


img 4/5.0 26, Dec 2023

Good, but Could Be Better

I had a mostly positive experience with Better.com, though it wasn?t without a few issues. The application process was easy enough, and the customer service was helpful when I needed assistance. However, I had a few delays in receiving responses to emails, and the overall timeline was a bit longer than I anticipated.


img 2/5.0 18, Dec 2023

Frustrating Process

My experience with Better.com was far from ideal. The process felt very slow, and I often had trouble reaching customer service. I had to resubmit documents multiple times, and the approval process took much longer than expected. The rates were okay, but the poor communication made the entire experience frustrating.


img 5/5.0 10, Dec 2023

Great Experience

I had a very positive experience with Better.com. The application process was simple, and I appreciated the ease of submitting documents online. The customer service team was always available to help, and they guided me through every step. My loan closed quickly, and I was able to lock in a fantastic rate. Highly recommend.


img 5/5.0 02, Dec 2023

Efficient and Straightforward

I had an excellent experience with Better.com. The process was straightforward, and the loan approval was fast. Their team was clear in explaining all the details, and I was able to get a great rate. I?ll definitely recommend them to anyone looking to refinance or purchase a home.


img 4/5.0 24, Nov 2023

Easy Process, Some Delays

Better.com made the application process fairly easy. The rates were competitive, and the platform was user-friendly. However, I did experience some delays when submitting my documents, which caused a bit of frustration. I was happy with the loan terms, but I think they could improve speed.


img 3/5.0 16, Nov 2023

Average, No Surprises

My experience with Better.com was pretty average. The loan process was straightforward, but there were no standout features that made it exceptional. The rates were good, but the customer service was only okay. Overall, I didn?t have any major complaints, but it also wasn?t the best experience I?ve had.


img 4/5.0 08, Nov 2023

Good, But Could Improve Communication

The service I received from Better.com was good overall. The process was smooth, and the rates were competitive. However, I did experience some delays in communication, and there were times when I had to follow up to get answers. I think they could improve in this area, but otherwise a solid experience.


img 5/5.0 31, Oct 2023

Great Experience

I had a very positive experience with Better.com. The application was simple, and I was able to get approved for a great loan rate. The process was much faster than I anticipated, and customer service was very responsive and professional. Overall, a very smooth and hassle-free experience.


img 3/5.0 23, Oct 2023

Okay Service

The rates offered by Better.com were competitive, but the overall experience was just okay. The process was straightforward, but there were some unexpected delays, and I had to make several follow-ups. Customer service was helpful, but I expected a faster, more efficient service.


img 4/5.0 15, Oct 2023

Smooth Process, Some Delays

My experience with Better.com was mostly positive. The application was easy to complete, and the rate I received was competitive. However, there were a few delays in the processing, and I had to resubmit some documents. Despite this, the overall process was still smoother than I anticipated.


img 2/5.0 07, Oct 2023

Slow and Unresponsive

Unfortunately, I had a very frustrating experience with Better.com. The loan process took way longer than I expected, and I had to constantly chase down information. Communication was poor, and I often received unclear answers. It left a bad impression, and I decided to go with a different lender.


img 5/5.0 29, Sep 2023

Excellent Service

I had a seamless experience with Better.com from start to finish. The application was easy, and I appreciated the quick responses from customer support whenever I had questions. The loan terms were clear and competitive. I would definitely recommend Better.com to anyone looking for a hassle-free mortgage experience.


img 3/5.0 21, Sep 2023

Decent, But Not Amazing

My experience with Better.com was decent, but I expected more. The application process was simple enough, but I had to follow up several times for updates. The customer service team was friendly but not always prompt. I was satisfied with the rate but not entirely happy with the service.


img 4/5.0 13, Sep 2023

Good Experience Overall

Better.com was a decent choice for my mortgage. The loan approval process was quick, and the rate I locked in was fair. However, there were a couple of hiccups along the way, especially with document requests. It wasn?t perfect, but overall, I had a good experience.


img 2/5.0 05, Sep 2023

Frustrating and Slow

Unfortunately, my experience with Better.com was disappointing. I faced several delays in the process, and communication was often unclear. The team requested the same documents multiple times, which made the whole experience frustrating. While their rates were okay, the service didn?t meet my expectations.


img 5/5.0 28, Aug 2023

Fast & Efficient

I had a wonderful experience with Better.com. The loan process was incredibly fast, and I was able to close in record time. I appreciated how efficient everything was, and the customer service team was there to help every step of the way. Highly recommend for anyone looking for a quick mortgage solution.


img 3/5.0 20, Aug 2023

Okay, But Room for Improvement

Better.com offers competitive rates, but the process felt a bit robotic. There were a lot of automated emails, and it took longer than expected to get my questions answered. While the rates were decent, I?m not sure the experience lived up to my expectations.


img 4/5.0 12, Aug 2023

Good, But Could Be Faster

My overall experience with Better.com was positive. The platform is easy to use, and the rates were competitive. However, the process did take longer than I anticipated, especially when waiting for approval. I would?ve liked a little more transparency on timelines. Still, I?d consider using them again.


img 3/5.0 04, Aug 2023

Mediocre Service

While Better.com offers some of the best rates, their service was just average. The loan process was a bit drawn out, and communication could have been more transparent. I had to follow up several times to get updates. I?d say it?s worth considering, but not the best I?ve worked with.


img 4/5.0 27, Jul 2023

Good, But Could Be Faster

My overall experience with Better.com was good. They offer competitive rates, and the online process was pretty simple. However, it did take longer than expected to close the loan, which was a bit frustrating. With some improvements in processing speed, I would be more inclined to recommend them.


img 5/5.0 19, Jul 2023

Excellent Customer Support

From the very first call, Better.com impressed me with their customer service. They guided me through each step of the process and answered all my questions. The loan approval was quick, and I was able to lock in a great rate. I will definitely recommend them to others.


img 2/5.0 11, Jul 2023

Disappointing Experience

My experience with Better.com was not great. The application was lengthy, and the customer service was slow to respond. I had issues with document uploads and had to resubmit multiple times. I expected more efficiency, especially with the current tech-driven platform. I won?t be using them again.


img 3/5.0 03, Jul 2023

Decent, but Not Exceptional

The overall process was okay, but it wasn?t anything outstanding. I didn?t feel particularly impressed by Better.com?s service. The loan approval was quick, but I had to chase down some documents and information. The rates were competitive, but the experience was a little underwhelming.


img 5/5.0 25, Jun 2023

Smooth & Easy

I had a fantastic experience with Better.com. The application process was easy to follow, and I received quick approval. The customer service team was professional and helped me through every step. It felt like a streamlined process from start to finish. Highly recommend!


img 4/5.0 17, Jun 2023

Good, but Could Improve

Overall, my experience with Better.com was positive. The loan process was fairly quick, and the rates were decent. However, there were a few times where the responses from customer service were slower than I?d like. If they could improve in that area, I?d definitely consider using them again.


img 4/5.0 09, Jun 2023

Positive, but Room for Improvement

I had a generally good experience with Better.com, but there were a few bumps in the road. The process was smooth at first, but the final stages took longer than I expected. Customer service was helpful when I reached out, but it did feel like there could?ve been more communication along the way.


img 2/5.0 01, Jun 2023

Disappointing

I expected more from Better.com. The process was slow, and there were multiple requests for the same documents, which was frustrating. The rates were fine, but customer service was not as responsive as I would?ve liked. I ended up going with a different lender.


img 5/5.0 24, May 2023

Great Experience

The whole process was much faster than I anticipated. Better.com made it easy to apply and get approved, and they kept me informed every step of the way. I would definitely recommend them to friends and family. A hassle-free experience overall!


img 3/5.0 16, May 2023

Average Service

My experience with Better.com was okay. While the rates were competitive, I found the communication lacking at times. There were periods of radio silence, which made me anxious. Overall, it wasn?t terrible, but it wasn?t the best either. I?d consider using them again if the process were more streamlined.


img 4/5.0 08, May 2023

Solid Experience

I had a decent experience with Better.com. The process was mostly smooth, but there were a few delays with document submission. The rates were competitive, and customer service was helpful when I had questions. The mobile app is convenient, and the platform is user-friendly.


img 4/5.0 30, Apr 2023

Good, but Could Improve

Overall, my experience with Better.com was positive. The loan process was fairly quick, and the rates were decent. However, there were a few times where the responses from customer service were slower than I?d like. If they could improve in that area, it would?ve been a perfect experience.


img 2/5.0 22, Apr 2023

Poor Communication

I had a really frustrating experience with Better.com. There were constant delays in processing my loan, and the communication was awful. I had to repeatedly follow up to get any information. The rates were competitive, but the service left a lot to be desired. I would not use them again.


img 5/5.0 14, Apr 2023

Excellent Service

The loan process was incredibly smooth, and I?m very happy with Better.com. Everything was clear from the start, and I appreciated how quickly they responded to all of my questions. The rates were fantastic, and they made the entire experience painless. I highly recommend them!


img 3/5.0 06, Apr 2023

Mediocre

Better.com didn?t blow me away, but it wasn?t the worst experience either. The loan application was straightforward, but there were a lot of back-and-forth requests for paperwork, which slowed things down. Rates were okay, but I think I could?ve found better options elsewhere. Not sure if I?d return.


Better

We are among America's fastest-growing homeownership enterprises. Why? since our clients adore the improved method of transportation we're creating. We're making homeownership so easy that it seems magical by fusing the technology that customers are accustomed to with a flawless customer service experience. We assisted more than 10,000 families in returning home in 2018 alone, saving them days of stressful time and an average of $3,500 in upfront costs. And we have only just begun. Some of the most revolutionary finance and technology enterprises in history have been built with the support of our backers. More than $85 million has been invested in Better and our mission to make homeownership amazing by Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook, and other investors.

Address
175 Greenwich St., Fl. 59
10007
New York
United States

Website
better.com

Email
hello@better.com

Telephone
415-523-8837

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