Better
2.95/5.0
Adam Mitchell
2/5.0
12, Dec 2024
Slow Process and Lack of Transparency
The rates at Better.com were competitive, but the overall process was incredibly slow. I had to wait for weeks without any clear updates on my application. The communication was poor, and I felt like I wasn?t being kept in the loop. I ended up going with another company to avoid further delays.
Eric Gonzalez
1/5.0
04, Dec 2024
Extremely Disappointed
Better.com was a huge letdown. The loan process was painfully slow, and I felt like I was constantly chasing after information. Customer service was not proactive, and there were major delays with my approval. I regret ever considering them for my mortgage and won?t use them again.
Brian Perez
2/5.0
26, Nov 2024
Unimpressive Experience
I thought Better.com had a lot of promise with its digital platform, but the reality was disappointing. The application process took much longer than expected, and there was no clear communication along the way. I had to follow up repeatedly, and even then, the responses were often delayed. The rates were decent, but the service left much to be desired.
Kevin Lewis
1/5.0
18, Nov 2024
Terrible Service
I would not recommend Better.com to anyone. The entire process was frustrating from start to finish. There were delays in processing my loan, and I was asked to resubmit documents multiple times. The customer service team was difficult to reach and often unhelpful. I ended up switching to another lender, and I?m glad I did.
Joshua Moore
2/5.0
10, Nov 2024
Poor Communication and Delays
My experience with Better.com was marked by poor communication and constant delays. I was never given a clear timeline and had to chase down updates multiple times. They were slow to respond, and at times, I felt like I was just another number in their system. The rates were good, but the service didn?t make it worth it.
Andrew Lee
1/5.0
02, Nov 2024
Extremely Frustrating
I was extremely disappointed with Better.com. The loan process was painfully slow, and there was a lack of transparency throughout. I had to resubmit documents multiple times, and communication was sparse at best. I don?t recommend them, and I wish I?d chosen a different lender.
Paul Young
2/5.0
25, Oct 2024
Slow and Unorganized
Better.com?s process was much slower than anticipated. There were delays at every turn, and I was left waiting for weeks without any clear updates. Customer service was often unhelpful, and I had to keep following up to get answers. I wouldn?t trust them again based on my experience.
Brian Robinson
1/5.0
17, Oct 2024
A Disastrous Experience
My experience with Better.com was nothing short of a disaster. The application process was unnecessarily complicated, and the customer service was unresponsive. I faced delays at every step, and when I finally got an answer, it was often vague or incorrect. I would not recommend them to anyone.
Edward White
2/5.0
09, Oct 2024
Not Worth the Hassle
While Better.com might have decent rates, the overall experience was not worth it. The approval process was long and complicated, and I was repeatedly asked for the same documents. I found myself constantly having to follow up, and the lack of clear communication made everything worse. In the end, I didn?t get the loan I needed and had to switch lenders.
Steven Thomas
1/5.0
01, Oct 2024
Would Not Recommend
My experience with Better.com was absolutely awful. The process was a mess from start to finish. There were constant delays, I couldn?t get any clear answers from customer service, and I had to repeatedly submit the same documents. In the end, I decided to go with a more reliable lender. I would never recommend Better.com to anyone.
Kenneth Wright
2/5.0
23, Sep 2024
Poor Experience
I was very disappointed with Better.com. The process took much longer than expected, and customer service was hard to reach. Every time I called, I was put on hold for long periods, and when I did finally speak to someone, they didn?t have any useful information. The overall experience was frustrating and stressful.
George Nelson
2/5.0
15, Sep 2024
Extremely Slow and Unclear
Better.com?s service was not up to par. The process was incredibly slow, and it felt like no one really knew what was going on. There was a lack of transparency throughout, and I was often left waiting for long periods without updates. I expected more, especially given their claims of a quick and easy process.
Donald King
1/5.0
07, Sep 2024
Frustrating and Time-Consuming
I had a frustrating experience with Better.com. The loan process took forever, and I had to send the same documents multiple times. Customer service was unresponsive, and I found myself constantly chasing down information. It ended up being a huge waste of my time, and I decided to go with another lender.
Mark Wilson
2/5.0
30, Aug 2024
Not Worth the Hassle
While Better.com might have decent rates, the overall experience was not worth it. The approval process was slow, and I had to make numerous phone calls to get updates on my application. The communication was disorganized, and I felt like I was left on my own to figure things out. It took too much effort for a service that should have been more straightforward.
Anthony Miller
1/5.0
22, Aug 2024
Terrible Communication
My loan process with Better.com was an absolute nightmare. It took far too long, and there was no clear communication throughout the entire process. I had to chase them for updates and re-submit documents multiple times. I would not trust them for something as important as a mortgage loan.
Matthew Adams
2/5.0
14, Aug 2024
Unreliable and Slow
The process at Better.com was drawn-out and stressful. While they offered good rates, I encountered numerous delays, and customer service was almost impossible to reach. They were slow to respond to my emails and phone calls. In the end, I couldn?t get a clear answer on my loan?s status, and I decided to go elsewhere.
Daniel Hall
1/5.0
06, Aug 2024
Poor Experience from Start to Finish
My experience with Better.com was incredibly frustrating. It seemed like everything that could go wrong, did. From delays in processing to inconsistent communication, I felt like I was in the dark the entire time. The rates were decent, but the service was abysmal. I would not recommend Better.com to anyone.
Christopher Green
2/5.0
29, Jul 2024
Very Disappointing
I had high hopes for Better.com, but my experience was far from great. The application process was much slower than expected, and I had to follow up multiple times just to get simple updates. There were issues with document uploads, and I was asked to submit the same information repeatedly. The customer service was difficult to reach, and when I did get in touch, the responses were often vague and unhelpful. I ended up going with another lender because of the delays and poor communication.
Thomas Scott
3/5.0
21, Jul 2024
Could Have Been Better
My experience with Better.com was just okay. The application process was relatively easy, but the delays were frustrating. There was a lot of back-and-forth with document submission, and I felt like the communication could have been better. They were ultimately able to offer me a good rate, but the overall experience left me feeling underwhelmed.
Charles Lewis
2/5.0
13, Jul 2024
Wouldn?t Recommend
I honestly would not recommend Better.com. The process was lengthy and tedious, and customer service was unresponsive. I had to repeatedly follow up just to get simple answers, and there was a lack of urgency on their part. Despite their competitive rates, the poor experience made it not worth it for me.
Joseph Clark
1/5.0
05, Jul 2024
Horrible Experience, Very Slow
My experience with Better.com was beyond frustrating. The approval process took much longer than expected, and I kept receiving conflicting information from different representatives. I had to submit the same documents multiple times, and at one point, I was told they were "lost." It was a complete mess, and I ended up going with another lender.
Richard Harris
3/5.0
27, Jun 2024
Okay, But Communication Needs Work
While the loan process with Better.com was decent overall, the communication was a major issue. I had to constantly follow up for updates, and there were several instances where I didn?t hear back for days. The rates were fair, but I would have appreciated more transparency and faster responses. I?d consider using them again if they improve in these areas.
David Johnson
1/5.0
19, Jun 2024
Terrible Service, Avoid at All Costs
I regret ever applying with Better.com. From the beginning, the process was slow, and the customer service was rude and unhelpful. I had issues with the document uploads, and every time I called, I was put on hold for long periods. After waiting weeks without resolution, I decided to cancel my application. Would not recommend them to anyone.
William Taylor
2/5.0
11, Jun 2024
Very Disappointing
I had high hopes for Better.com, but unfortunately, the service didn?t live up to the hype. The application process was cumbersome, and I felt like I was constantly having to chase down documents and updates. Customer service was unresponsive, and it took much longer than promised to get any clear answers. I ended up withdrawing my application and looking elsewhere.
Michael Martinez
1/5.0
03, Jun 2024
A Nightmare to Deal With
My experience with Better.com was terrible. The process was incredibly slow, and communication was almost nonexistent. I kept getting bounced around from department to department with no clear answers. In the end, I had to cancel my loan application because I just couldn?t deal with the frustration anymore. I will never use them again.
Robert Davis
2/5.0
26, May 2024
Terrible Customer Service
Better.com was a huge disappointment. While their rates looked promising, the customer service was a nightmare. Every time I tried to get in touch with someone, I had to wait for hours, and when I did finally speak to a rep, they were often unhelpful. The process was much slower than expected, and I felt completely neglected. I would not trust them with such an important process.
John Anderson
1/5.0
18, May 2024
Worst Experience Ever
I would not recommend Better.com to anyone. The whole process was a disaster. I experienced constant delays and a lack of communication. I had to resubmit documents several times, and they never seemed to have the information I needed when I called customer service. It felt like a total waste of time, and I ended up taking my business elsewhere.
James Walker
2/5.0
10, May 2024
Slow and Frustrating
My experience with Better.com was not good. The process was slow, and I had trouble getting clear answers from customer service. I was often left in the dark about where my application stood, and I had to submit some documents multiple times. It felt like I was constantly chasing after updates, which made the whole process frustrating. I eventually decided to go with a different lender because of the delays and lack of communication.
Ashley Mitchell
4/5.0
02, May 2024
Good Experience with Minor Setbacks
Better.com provided a mostly positive experience for me. The rates were competitive, and the platform was easy to use. However, I did encounter a few setbacks in terms of document submission and communication, which caused some delays. Still, the overall process was smoother than many other lenders. I?d consider using them again.
Sandra Lewis
2/5.0
24, Apr 2024
Slow and Frustrating
My experience with Better.com was not good. The process was slow, and I had trouble getting clear answers from customer service. I was often left in the dark about where my application stood, and I had to submit some documents multiple times. While their rates were competitive, the service was just not up to par.
Margaret Scott
5/5.0
16, Apr 2024
Excellent Communication and Fast Process
I was really impressed with Better.com. The application process was simple and quick, and I received excellent communication from the team throughout. They were always responsive to my questions, and I was able to lock in a great rate. I highly recommend them for anyone looking for a fast and easy mortgage process.
Helen Young
3/5.0
08, Apr 2024
Mediocre Service
Better.com offers competitive rates, but my experience was a bit underwhelming. The loan process was easy enough to follow, but the approval took longer than expected. There was also a lack of transparency on timelines, which made the experience feel a little disorganized. Not terrible, but not great either.
Betty Wilson
4/5.0
31, Mar 2024
Good Experience, A Few Delays
Overall, I had a solid experience with Better.com. The application was straightforward, and the rates were competitive. However, I did experience a few delays in the approval process, which added some stress. Customer service was helpful when I reached out, but faster communication would have improved the experience.
Lisa Brown
5/5.0
23, Mar 2024
Excellent Service, Quick Process
The service I received from Better.com was fantastic. I applied for a mortgage, and the process was quick and easy. The customer service team was always there to assist me, and I appreciated the transparency throughout the whole process. The rates were competitive, and I was able to close in under a month. I highly recommend Better.com for anyone looking for a streamlined mortgage experience.
Nancy White
3/5.0
15, Mar 2024
Average Experience
Better.com was fine, but I expected more based on the reviews. The application was simple, but there were delays with the approval and document processing. The rates were good, but the customer service wasn?t as responsive as I hoped. It wasn?t a bad experience, but not exceptional either.
Karen Moore
5/5.0
07, Mar 2024
Excellent Service, Quick Process
The service I received from Better.com was fantastic. I applied for a mortgage, and the process was quick and easy. The customer service team was always there to assist me, and I appreciated the transparency throughout the whole process. The rates were competitive, and I was able to close on time. I would definitely recommend them.
Sarah King
2/5.0
28, Feb 2024
Unimpressive Service
My experience with Better.com was not what I had hoped for. The loan process felt overly complicated, and I ran into delays that weren?t clearly explained. Customer service was hard to reach at times, and I found the whole experience stressful. While their rates were competitive, the lack of communication was a major downside.
Linda Scott
4/5.0
20, Feb 2024
Great, But Room for Improvement
I had a good experience with Better.com overall. The loan approval process was easy to navigate, and the rates were competitive. However, I did experience some delays with document requests, and customer service could have been a bit more proactive. Still, I would use Better.com again for the right rate.
Jessica Murphy
3/5.0
12, Feb 2024
Good, But Slow at Times
While Better.com provided competitive rates, the process felt slower than I anticipated. The platform is easy to use, but there were delays at various stages. I had to follow up a few times for updates, and I didn?t feel that the communication was as smooth as it could have been.
Susan Clark
5/5.0
04, Feb 2024
Smooth and Quick
I had a wonderful experience with Better.com. The loan process was fast, efficient, and hassle-free. I received quick responses from customer support, and I felt like they were truly invested in helping me throughout the entire process. I was able to lock in a great rate, and I?m happy with my overall experience.
Barbara Davis
4/5.0
27, Jan 2024
Efficient Process
Better.com provided an efficient loan process. The online platform was easy to navigate, and customer support was responsive when I needed help. However, I did encounter a couple of delays when submitting documents, and I wish there had been more transparency during the process. Overall, it was a good experience.
Gregory James
2/5.0
19, Jan 2024
Disappointing Communication
While the rates at Better.com seemed competitive, the communication was very disappointing. I had to follow up multiple times to get the status of my loan, and I felt like I was left in the dark for long stretches. The process was much slower than expected, and I ultimately went with another lender.
Nathan Perez
5/5.0
11, Jan 2024
Smooth and Quick
I had a wonderful experience with Better.com. The loan process was fast, efficient, and hassle-free. I received quick responses from customer support, and I felt like they were truly invested in helping me throughout the entire process. I was able to lock in a great rate, and I?m happy with my decision to choose them.
Albert Robinson
3/5.0
03, Jan 2024
Average Experience
Better.com?s rates were pretty good, but my experience was pretty average. The process was smooth at first, but I encountered a lot of back-and-forth with document requests, which slowed things down. Communication could have been better, and I didn?t feel like I was kept in the loop throughout the process.
Douglas Turner
4/5.0
26, Dec 2023
Good, but Could Be Better
I had a mostly positive experience with Better.com, though it wasn?t without a few issues. The application process was easy enough, and the customer service was helpful when I needed assistance. However, I had a few delays in receiving responses to emails, and the overall timeline was a bit longer than I anticipated.
Tyler Sanders
2/5.0
18, Dec 2023
Frustrating Process
My experience with Better.com was far from ideal. The process felt very slow, and I often had trouble reaching customer service. I had to resubmit documents multiple times, and the approval process took much longer than expected. The rates were okay, but the poor communication made the entire experience frustrating.
Sean Evans
5/5.0
10, Dec 2023
Great Experience
I had a very positive experience with Better.com. The application process was simple, and I appreciated the ease of submitting documents online. The customer service team was always available to help, and they guided me through every step. My loan closed quickly, and I was able to lock in a fantastic rate. Highly recommend.
Terry Green
5/5.0
02, Dec 2023
Efficient and Straightforward
I had an excellent experience with Better.com. The process was straightforward, and the loan approval was fast. Their team was clear in explaining all the details, and I was able to get a great rate. I?ll definitely recommend them to anyone looking to refinance or purchase a home.
Ryan Martinez
4/5.0
24, Nov 2023
Easy Process, Some Delays
Better.com made the application process fairly easy. The rates were competitive, and the platform was user-friendly. However, I did experience some delays when submitting my documents, which caused a bit of frustration. I was happy with the loan terms, but I think they could improve speed.
Carl Lee
3/5.0
16, Nov 2023
Average, No Surprises
My experience with Better.com was pretty average. The loan process was straightforward, but there were no standout features that made it exceptional. The rates were good, but the customer service was only okay. Overall, I didn?t have any major complaints, but it also wasn?t the best experience I?ve had.
Scott Edwards
4/5.0
08, Nov 2023
Good, But Could Improve Communication
The service I received from Better.com was good overall. The process was smooth, and the rates were competitive. However, I did experience some delays in communication, and there were times when I had to follow up to get answers. I think they could improve in this area, but otherwise a solid experience.
Arthur Clark
5/5.0
31, Oct 2023
Great Experience
I had a very positive experience with Better.com. The application was simple, and I was able to get approved for a great loan rate. The process was much faster than I anticipated, and customer service was very responsive and professional. Overall, a very smooth and hassle-free experience.
Henry Adams
3/5.0
23, Oct 2023
Okay Service
The rates offered by Better.com were competitive, but the overall experience was just okay. The process was straightforward, but there were some unexpected delays, and I had to make several follow-ups. Customer service was helpful, but I expected a faster, more efficient service.
Peter Watson
4/5.0
15, Oct 2023
Smooth Process, Some Delays
My experience with Better.com was mostly positive. The application was easy to complete, and the rate I received was competitive. However, there were a few delays in the processing, and I had to resubmit some documents. Despite this, the overall process was still smoother than I anticipated.
Dennis King
2/5.0
07, Oct 2023
Slow and Unresponsive
Unfortunately, I had a very frustrating experience with Better.com. The loan process took way longer than I expected, and I had to constantly chase down information. Communication was poor, and I often received unclear answers. It left a bad impression, and I decided to go with a different lender.
Jerry Bell
5/5.0
29, Sep 2023
Excellent Service
I had a seamless experience with Better.com from start to finish. The application was easy, and I appreciated the quick responses from customer support whenever I had questions. The loan terms were clear and competitive. I would definitely recommend Better.com to anyone looking for a hassle-free mortgage experience.
Jack Ross
3/5.0
21, Sep 2023
Decent, But Not Amazing
My experience with Better.com was decent, but I expected more. The application process was simple enough, but I had to follow up several times for updates. The customer service team was friendly but not always prompt. I was satisfied with the rate but not entirely happy with the service.
Gregory Morgan
4/5.0
13, Sep 2023
Good Experience Overall
Better.com was a decent choice for my mortgage. The loan approval process was quick, and the rate I locked in was fair. However, there were a couple of hiccups along the way, especially with document requests. It wasn?t perfect, but overall, I had a good experience.
Raymond Taylor
2/5.0
05, Sep 2023
Frustrating and Slow
Unfortunately, my experience with Better.com was disappointing. I faced several delays in the process, and communication was often unclear. The team requested the same documents multiple times, which made the whole experience frustrating. While their rates were okay, the service didn?t meet my expectations.
Frank Butler
5/5.0
28, Aug 2023
Fast & Efficient
I had a wonderful experience with Better.com. The loan process was incredibly fast, and I was able to close in record time. I appreciated how efficient everything was, and the customer service team was there to help every step of the way. Highly recommend for anyone looking for a quick mortgage solution.
Samuel Fisher
3/5.0
20, Aug 2023
Okay, But Room for Improvement
Better.com offers competitive rates, but the process felt a bit robotic. There were a lot of automated emails, and it took longer than expected to get my questions answered. While the rates were decent, I?m not sure the experience lived up to my expectations.
Benjamin Simmons
4/5.0
12, Aug 2023
Good, But Could Be Faster
My overall experience with Better.com was positive. The platform is easy to use, and the rates were competitive. However, the process did take longer than I anticipated, especially when waiting for approval. I would?ve liked a little more transparency on timelines. Still, I?d consider using them again.
Jason Henderson
3/5.0
04, Aug 2023
Mediocre Service
While Better.com offers some of the best rates, their service was just average. The loan process was a bit drawn out, and communication could have been more transparent. I had to follow up several times to get updates. I?d say it?s worth considering, but not the best I?ve worked with.
Adam Ward
4/5.0
27, Jul 2023
Good, But Could Be Faster
My overall experience with Better.com was good. They offer competitive rates, and the online process was pretty simple. However, it did take longer than expected to close the loan, which was a bit frustrating. With some improvements in processing speed, I would be more inclined to recommend them.
Eric Brooks
5/5.0
19, Jul 2023
Excellent Customer Support
From the very first call, Better.com impressed me with their customer service. They guided me through each step of the process and answered all my questions. The loan approval was quick, and I was able to lock in a great rate. I will definitely recommend them to others.
Brian Murphy
2/5.0
11, Jul 2023
Disappointing Experience
My experience with Better.com was not great. The application was lengthy, and the customer service was slow to respond. I had issues with document uploads and had to resubmit multiple times. I expected more efficiency, especially with the current tech-driven platform. I won?t be using them again.
Kevin Mitchell
3/5.0
03, Jul 2023
Decent, but Not Exceptional
The overall process was okay, but it wasn?t anything outstanding. I didn?t feel particularly impressed by Better.com?s service. The loan approval was quick, but I had to chase down some documents and information. The rates were competitive, but the experience was a little underwhelming.
Joshua Hughes
5/5.0
25, Jun 2023
Smooth & Easy
I had a fantastic experience with Better.com. The application process was easy to follow, and I received quick approval. The customer service team was professional and helped me through every step. It felt like a streamlined process from start to finish. Highly recommend!
Andrew Rivera
4/5.0
17, Jun 2023
Good, but Could Improve
Overall, my experience with Better.com was positive. The loan process was fairly quick, and the rates were decent. However, there were a few times where the responses from customer service were slower than I?d like. If they could improve in that area, I?d definitely consider using them again.
Paul Peterson
4/5.0
09, Jun 2023
Positive, but Room for Improvement
I had a generally good experience with Better.com, but there were a few bumps in the road. The process was smooth at first, but the final stages took longer than I expected. Customer service was helpful when I reached out, but it did feel like there could?ve been more communication along the way.
Brian Gray
2/5.0
01, Jun 2023
Disappointing
I expected more from Better.com. The process was slow, and there were multiple requests for the same documents, which was frustrating. The rates were fine, but customer service was not as responsive as I would?ve liked. I ended up going with a different lender.
Edward Campbell
5/5.0
24, May 2023
Great Experience
The whole process was much faster than I anticipated. Better.com made it easy to apply and get approved, and they kept me informed every step of the way. I would definitely recommend them to friends and family. A hassle-free experience overall!
Steven Scott
3/5.0
16, May 2023
Average Service
My experience with Better.com was okay. While the rates were competitive, I found the communication lacking at times. There were periods of radio silence, which made me anxious. Overall, it wasn?t terrible, but it wasn?t the best either. I?d consider using them again if the process were more streamlined.
Kenneth Diaz
4/5.0
08, May 2023
Solid Experience
I had a decent experience with Better.com. The process was mostly smooth, but there were a few delays with document submission. The rates were competitive, and customer service was helpful when I had questions. The mobile app is convenient, and the platform is user-friendly.
George Stewart
4/5.0
30, Apr 2023
Good, but Could Improve
Overall, my experience with Better.com was positive. The loan process was fairly quick, and the rates were decent. However, there were a few times where the responses from customer service were slower than I?d like. If they could improve in that area, it would?ve been a perfect experience.
Donald Campbell
2/5.0
22, Apr 2023
Poor Communication
I had a really frustrating experience with Better.com. There were constant delays in processing my loan, and the communication was awful. I had to repeatedly follow up to get any information. The rates were competitive, but the service left a lot to be desired. I would not use them again.
Mark Kelly
5/5.0
14, Apr 2023
Excellent Service
The loan process was incredibly smooth, and I?m very happy with Better.com. Everything was clear from the start, and I appreciated how quickly they responded to all of my questions. The rates were fantastic, and they made the entire experience painless. I highly recommend them!
Anthony Bennett
3/5.0
06, Apr 2023
Mediocre
Better.com didn?t blow me away, but it wasn?t the worst experience either. The loan application was straightforward, but there were a lot of back-and-forth requests for paperwork, which slowed things down. Rates were okay, but I think I could?ve found better options elsewhere. Not sure if I?d return.
Better
We are among America's fastest-growing homeownership enterprises. Why? since our clients adore the improved method of transportation we're creating. We're making homeownership so easy that it seems magical by fusing the technology that customers are accustomed to with a flawless customer service experience. We assisted more than 10,000 families in returning home in 2018 alone, saving them days of stressful time and an average of $3,500 in upfront costs. And we have only just begun. Some of the most revolutionary finance and technology enterprises in history have been built with the support of our backers. More than $85 million has been invested in Better and our mission to make homeownership amazing by Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook, and other investors.
Address
175 Greenwich St., Fl. 59
10007
New York
United States
Website
better.com
Email
hello@better.com
Telephone
415-523-8837
