Bay Alarm
3.90/5.0
Savannah Erickson
2/5.0
11, Jan 2024
Disorganized Company
Bay Alarm seems very disorganized. Scheduling appointments was a nightmare, with constant changes and no proper communication. The technician arrived late and seemed unprepared. The system doesn?t always work as it should. I?ve had nothing but stress dealing with them. Definitely not the professional service I was hoping for.
Dominic Knight
1/5.0
09, Jan 2024
Rude Staff
My experience with Bay Alarm?s staff has been unpleasant. I found them rude and dismissive whenever I raised concerns. The system had constant issues, and support didn?t seem interested in solving them. For such an important service, I expected care and professionalism. Sadly, I didn?t get that with them.
Jocelyn Bowman
1/5.0
07, Jan 2024
Very Unreliable
Bay Alarm has been very unreliable for me. The system randomly stopped working, and it took multiple calls to get anyone to help. The technician who came out didn?t fix the problem properly, and it kept happening. I was stressed constantly worrying about my home security. Definitely wouldn?t recommend.
Nolan Chavez
2/5.0
05, Jan 2024
Not Worth It
Honestly, Bay Alarm isn?t worth the price. The monitoring service is slow, and I?ve had alerts come late more than once. The technician seemed rushed during installation and didn?t check things properly. Customer service doesn?t seem to care. For what they charge, I expected far better service and reliability.
Riley Gardner
1/5.0
03, Jan 2024
Lack of Communication
The communication from Bay Alarm has been terrible. I was left waiting days for responses to my emails. The technician never showed up on time, and the equipment was outdated. I felt like I was paying for a service that didn?t deliver at all. Really dissatisfied with the whole experience.
Tristan Rivera
1/5.0
01, Jan 2024
Constant Issues
I faced constant issues with Bay Alarm. The system kept triggering false alarms, and every time I contacted support, they took ages to respond. The installation was messy, wires were left exposed, and it felt unprofessional. Overall, it was a very stressful and disappointing experience that I can?t recommend.
Sydney Hansen
2/5.0
30, Dec 2023
Overpriced Service
Bay Alarm charges a lot for the service they provide, and honestly, I don?t think it?s worth it. The system has glitches, and customer service isn?t very responsive. I?ve had better experiences with other companies at lower prices. For the money they ask, the service should be much better.
Carter Weaver
2/5.0
28, Dec 2023
Poor Support
Bay Alarm?s customer support has been a major letdown. Whenever I called with a concern, I had to wait forever to get a response. Even when I did, the answers were vague and unhelpful. The system itself feels outdated, and I don?t feel it?s worth the cost. Very disappointing overall.
Avery Arnold
1/5.0
26, Dec 2023
Disappointed Overall
I?m disappointed with Bay Alarm. The service felt unreliable, and I had several false alarms that were never explained properly. Customer service often brushed off my concerns instead of solving them. For the money, I expected more professionalism. Sadly, I regret signing up and will be switching to another provider soon.
Luke Matthews
1/5.0
24, Dec 2023
Frustrating Experience
My time with Bay Alarm has been very frustrating. From the beginning, the installation was sloppy and rushed. The technician didn?t explain things properly, and I felt confused using the system. Billing has been a constant headache, with charges that don?t add up. I wouldn?t recommend them to anyone.
Brianna Olson
5/5.0
22, Dec 2023
Strong Security
Bay Alarm has given me strong and reliable security for my home. The system was installed quickly, and it has worked without any issues. The alerts are fast, and the app is simple to use. Their customer support team is always available, which makes me feel even more secure.
Gavin Gibson
5/5.0
20, Dec 2023
Highly Recommend
I would highly recommend Bay Alarm to anyone considering home security. Their service is reliable, the staff is professional, and the installation was smooth. The system works exactly as expected, and I?ve had no issues so far. I appreciate the peace of mind they provide with their monitoring service.
Peyton Fox
5/5.0
18, Dec 2023
Hassle-Free
Bay Alarm made the whole process hassle-free. From scheduling to installation, everything was handled smoothly. The equipment works without problems, and I feel safer knowing my home is monitored. The app is convenient, and alerts always come quickly. I really appreciate how simple they?ve made home security for me.
Chase Snyder
5/5.0
16, Dec 2023
Professional and Friendly
The Bay Alarm team has been professional and friendly throughout my experience. The technician was on time and very respectful. He explained everything thoroughly. The system is easy to use and works reliably. Customer support has also been great whenever I reached out. I feel confident in their service.
Mackenzie Stephens
5/5.0
14, Dec 2023
Simple and Effective
Bay Alarm is both simple to use and effective. I didn?t want a complicated system, and this one works just right. The app is easy to navigate, and the monitoring is consistent. The installation was quick and stress-free. I?ve had no complaints, and I?m happy with the service so far.
Parker Grant
5/5.0
12, Dec 2023
Great Experience
My experience with Bay Alarm has been great from the start. Everything was explained clearly, and the system has worked perfectly. I feel much more at ease knowing my home is secure. Their monitoring service has been responsive, and their staff always treats me with respect. A great company.
Lily Walsh
5/5.0
10, Dec 2023
Solid Performance
Bay Alarm?s system has performed solidly since I had it installed. The monitoring is quick, and I get alerts instantly. I?ve had no problems with the app or equipment. Customer service has been helpful whenever I needed small clarifications. It?s been a smooth experience overall with no hassles.
Jason Lawson
5/5.0
08, Dec 2023
Quick Installation
Bay Alarm?s installation process was fast and professional. The technician was efficient and explained everything to me clearly. The system works without problems, and I feel safer knowing I have reliable monitoring. Their support team is always available when I need them. I?d recommend Bay Alarm to others.
Brooke Reynolds
5/5.0
06, Dec 2023
Satisfied Customer
I?m really satisfied with Bay Alarm. The whole process was easy, and the technician did a great job setting everything up. The mobile app is convenient, and the monitoring has been responsive. Their customer service team has been friendly whenever I needed help. Overall, I feel secure with them.
Christian Henry
5/5.0
04, Dec 2023
Trustworthy Company
Bay Alarm has earned my trust. Their service has been consistent, and the staff is professional every time I?ve interacted with them. The system is reliable, and alerts are quick. I feel safer knowing I?m covered by their monitoring. It?s been a good decision for my home security.
Zoe Montgomery
5/5.0
02, Dec 2023
Easy to Use
I?m not very tech-savvy, but Bay Alarm made everything simple for me. Their technician was patient and explained everything step by step. The system itself is very user-friendly, and I?ve had no issues with it. Their monitoring has been solid and dependable. I feel safe with their service.
Blake Gordon
5/5.0
30, Nov 2023
Good Value
Bay Alarm provides good value for the money. The service has been consistent, and I haven?t had any problems with monitoring. I like how easy the app is to use, and the alerts come quickly. It?s reassuring to have a security company that I can rely on without stress.
Sierra Dean
5/5.0
28, Nov 2023
Professional Service
I appreciated how professional Bay Alarm was during the whole process. The technician showed up on time and installed everything without any problems. They explained the system to me clearly, which made me feel comfortable using it. I?ve never had any issues, and I feel secure with their service.
Trevor Harper
5/5.0
26, Nov 2023
Smooth Experience
From the start, Bay Alarm has been a smooth experience. The signup process was easy, and installation was handled professionally. The system works perfectly, and I like the convenience of the mobile features. Their monitoring service feels trustworthy. It?s been a stress-free decision, and I?m glad I chose them.
Paige Burton
5/5.0
24, Nov 2023
Helpful Team
Bay Alarm has a really helpful support team. Every time I?ve had questions, they?ve been patient and explained things clearly. The system itself works well and gives me peace of mind. The installation was smooth, and the technician was very respectful of my home. Overall, a very good experience.
Cole Hicks
5/5.0
22, Nov 2023
Dependable Security
I?ve been using Bay Alarm for a while, and it?s been a dependable service. Their monitoring is fast, and the system itself is easy to use. When I had a small issue, they were quick to respond and fix it. It?s nice to work with a company that stands behind their product.
Jordan Kennedy
5/5.0
20, Nov 2023
Peace of Mind
Bay Alarm has been worth the investment. I travel often, and it?s reassuring to know my home is being watched. Their app gives me updates, and I can check in anytime. Installation was smooth, and the technician was professional. I recommend them to anyone looking for a simple, effective security system.
Hunter Carr
5/5.0
18, Nov 2023
Easy Setup and Use
I was impressed with how easy Bay Alarm made the setup process. The technician walked me through everything and made sure I understood how to use the system. It gives me peace of mind knowing my home is secure. Their monitoring feels reliable, and I like that they always follow up.
Shelby Hart
5/5.0
16, Nov 2023
Great Customer Support
I?ve had a great experience with Bay Alarm. The technician arrived on time and made sure everything was set up properly. The system works smoothly, and I haven?t had any issues. Customer service has always answered my calls quickly and solved my questions. I appreciate their professional and kind approach.
Ian Elliott
5/5.0
14, Nov 2023
Reliable Service
Bay Alarm has been very reliable for me. The installation was quick and the team explained everything clearly. I feel safer knowing they monitor my home. The mobile app is simple and makes it easy to check alerts. Their support team is also very responsive whenever I?ve had small questions.
Autumn Wells
5/5.0
12, Nov 2023
Dependable Security Partner
Bay Alarm has been our go-to security company for a long time, and I wouldn?t change that for anything. The team is reliable, and their service is consistent. I like how they treat customers with respect and truly value safety. Their technicians always show up on time and never cut corners during installations or checkups. The equipment is high quality and easy to use. One of the best things is their monitoring service?fast, reliable, and always ready to assist. I?ve had a few false alarms, and every time they responded quickly to make sure everything was okay. Their mobile app is also very helpful, especially when I?m not home. Overall, Bay Alarm gives me complete confidence that my home and family are safe. It feels less like a company I pay for and more like a partner I can rely on.
Alex Hayes
5/5.0
10, Nov 2023
Peace of Mind for Our Home
After researching several security companies, I decided to go with Bay Alarm, and I?m so glad I did. The installation process was smooth, and the technician was professional and friendly. He took his time to answer all of my questions, making sure I knew how to operate the system with confidence. Since then, the system has worked flawlessly. Their monitoring service is excellent; whenever there?s an alert, I get notified right away. I also appreciate how easy the app is to use, especially when I?m traveling. The sense of security and peace of mind Bay Alarm gives me is hard to put into words. I sleep better at night knowing my family is protected. It?s rare these days to find a company that combines professionalism, care, and technology so well. I highly recommend Bay Alarm to anyone looking for real protection.
Morgan Johnston
5/5.0
08, Nov 2023
Great Experience with Bay Alarm
My experience with Bay Alarm has been nothing short of great. From the moment I signed up, I felt like I was in good hands. The installer was patient and made sure I understood every feature before leaving. I like that their systems are easy to use, even for someone not very tech-savvy like me. Their mobile app is clear, and it?s nice to be able to arm or disarm the alarm remotely. What really impressed me was their fast response time. Once my alarm went off accidentally while I was cooking, and within moments I got a call to check if I was okay. That level of service makes me feel protected at all times. Bay Alarm really lives up to their reputation. If you?re looking for dependable home security with excellent customer support, this is the company to choose.
Mason Boyd
5/5.0
06, Nov 2023
Professional and Trustworthy Company
I?ve used Bay Alarm for my small business and home, and both experiences have been excellent. The technicians are professional, courteous, and always on time. They make sure everything is properly set up, and they walk me through all the features without rushing. The monitoring service is top-notch, and I always feel someone has my back. Once, I accidentally triggered the alarm, and their team contacted me within seconds. It?s impressive how fast they work. Their customer service is also easy to reach and willing to help, which is rare these days. Billing is transparent and there are no hidden fees. Bay Alarm doesn?t just sell you a system; they provide ongoing care and security. It gives me confidence knowing my property is secure day and night. I wouldn?t trust anyone else with my security needs, and I?m glad I chose them.
Jessica Armstrong
5/5.0
04, Nov 2023
Reliable Service for Our Family
Bay Alarm has been with our family for several years now, and I have nothing but good things to say about them. Their system is reliable, and I feel safer knowing my home is monitored 24/7. Installation was smooth, and their team explained everything patiently. What I appreciate most is their quick response when an alarm goes off. Even during one false alarm, they called immediately to confirm everything was fine. Their app is easy to use, and I can check on my system when I?m away. They also do regular updates to ensure everything runs smoothly. The peace of mind Bay Alarm provides is worth every penny. It?s not just about having equipment, it?s about having a team that truly cares. I highly recommend Bay Alarm to anyone who wants dependable protection for their loved ones.
Cameron Freeman
5/5.0
02, Nov 2023
Very satisfied
I?ve been very satisfied with Bay Alarm?s service. The installation went smoothly, and the staff was kind and professional. The system itself is reliable and easy to use, even for someone not very tech-savvy like me. I appreciate the peace of mind it provides and would recommend it to anyone needing a trustworthy security company.
Sophia Lane
5/5.0
31, Oct 2023
Polite and professional
The team at Bay Alarm was polite and professional. They walked me through the setup, explained all the features, and made sure I understood everything. The system works perfectly, and the mobile app is helpful. Having it installed gives me peace of mind. I?d recommend Bay Alarm to anyone looking for a solid home security option.
Logan Spencer
5/5.0
29, Oct 2023
Smooth process
The entire process with Bay Alarm was smooth. From the consultation to installation, everything was explained clearly, and the staff was polite. The system itself has been working without issues, and I find the app very convenient. It?s a good feeling to know that our home is protected with a reliable security company.
Taylor Graham
5/5.0
27, Oct 2023
Worth the investment
Getting Bay Alarm was worth the investment for our family. The system is reliable, and the app makes it simple to use. Their staff was professional, and installation was done without any problems. It?s comforting to know that the home is always being monitored. Overall, it?s been a positive and reassuring experience with them.
Jeffrey Warren
5/5.0
25, Oct 2023
Excellent staff
The staff at Bay Alarm were excellent. From the initial phone call to installation, everything was handled professionally. They took the time to explain the system and answer all our questions. The equipment works well, and the monitoring service has been reliable. I feel more at ease knowing we have Bay Alarm protecting our home.
Kaitlin Stone
5/5.0
23, Oct 2023
Quick setup
The setup process with Bay Alarm was quick and straightforward. The technician arrived on time, explained everything clearly, and had the system running in no time. It?s been smooth since then, and the app makes it easy to use. I like the peace of mind it brings, knowing that the home is secure and monitored properly.
Austin Torres
5/5.0
21, Oct 2023
Good overall service
Bay Alarm has given us good overall service. The installation was easy, the system works well, and the staff was polite. I especially appreciate their customer support, which has been responsive whenever we needed help. It feels like a well-run company, and their system has been reliable since day one. I?d recommend them confidently.
Mackenzie Chapman
5/5.0
19, Oct 2023
Secure and simple
Bay Alarm makes it simple to keep our home secure. The installation team was professional, and the system is user-friendly. We haven?t had any issues so far, and customer support has been great at answering questions. I like that I can control everything from the app. It?s reliable and gives us confidence in our home security.
Richard West
5/5.0
17, Oct 2023
Easy to manage
I like how easy the Bay Alarm system is to manage. The app is straightforward, and the alerts are useful. It helps me keep an eye on things even when I?m away. The customer support has been helpful the couple of times I called. It?s been a smooth experience overall, and I trust their service.
Lauren Diaz
5/5.0
15, Oct 2023
Helpful staff
The staff at Bay Alarm were very helpful throughout the process. They explained everything clearly and answered all my questions. The installation was quick and without issues. The system itself is easy to use, and it gives us peace of mind knowing everything is secure. I?d say Bay Alarm has been a good investment for us.
Mark Alexander
5/5.0
13, Oct 2023
Great experience
Overall, my experience with Bay Alarm has been great. The setup was straightforward, and their staff was professional and polite. The system itself works reliably, and I can manage it from my phone without hassle. It?s nice to have that extra layer of security around the house. I?d recommend them to others looking for home protection.
Alexa Russell
5/5.0
11, Oct 2023
Reliable and responsive
Bay Alarm has proven to be reliable and responsive. Anytime I?ve had a small issue or question, their team has been quick to assist. The equipment is easy to use and feels sturdy. Having the system in place has given me peace of mind, knowing that my family and home are being watched over constantly.
Sean Fisher
5/5.0
09, Oct 2023
Smooth installation
The installation process with Bay Alarm was very smooth. The technician was professional, explained every feature, and made sure we were comfortable using the system. It?s been running without problems, and I really like the convenience of the mobile app. The whole experience has been positive, and I feel safer knowing my home is protected.
Gabriella Bryant
5/5.0
07, Oct 2023
Trustworthy company
From the first call, Bay Alarm felt like a trustworthy company. They guided us through the options, didn?t pressure us, and made sure we understood the plan. Installation went smoothly, and the system works well. We feel safer at home now, and the monitoring has been consistent. It?s a solid choice for home security.
Thomas Coleman
5/5.0
05, Oct 2023
Dependable system
Bay Alarm has been dependable for our home security. The system works smoothly and hasn?t had any issues. I especially like the mobile app, which lets me check on things easily. Installation was quick, and the team explained everything clearly. Having it in place gives us confidence that our home is better protected.
Kayla Henderson
5/5.0
03, Oct 2023
Professional service
The team at Bay Alarm did a professional job. They showed up on time, explained the process, and got everything running quickly. The system itself is user-friendly and makes me feel secure. Their customer service has been responsive and polite when I had follow-up questions. I?ve been very happy with the overall service provided.
Steven Barnes
5/5.0
01, Oct 2023
Great peace of mind
Having Bay Alarm installed at home has given me great peace of mind. The monitoring service is reliable, and I feel safer knowing professionals are always on standby. Setup was smooth, and the technician was polite and thorough. It?s been a very positive experience so far, and I?d recommend them to others.
Hailey Wood
5/5.0
29, Sep 2023
Good support team
Bay Alarm?s support team has been really good whenever we needed assistance. They always pick up the phone quickly and resolve things in a professional way. The installation process went well, and the security system is very reliable. I would definitely recommend Bay Alarm for families looking for a solid security system.
Eric Bennett
5/5.0
27, Sep 2023
Easy to use
I?ve been using Bay Alarm for a while now, and the system is easy to manage. The app makes it simple to check on things even when I?m not home. The technician who installed it was professional and patient in explaining. So far, no problems at all. It feels secure and trustworthy.
Jasmine Price
5/5.0
25, Sep 2023
Reliable service
Bay Alarm has been a great help for our home. The installation was smooth, and the team explained how everything works in simple terms. The system gives us peace of mind, and it?s been working without issues. Customer support has also been responsive whenever we had small questions. Overall, a dependable security provider.
Charles Powell
3/5.0
23, Sep 2023
Slow Service
I had a problem with my keypad, and it took almost a week for Bay Alarm to send someone out. The technician was nice and fixed it quickly once here, but the delay wasn?t acceptable. For a security company, faster service should be a priority, especially when the equipment isn?t functioning properly.
Madison Long
2/5.0
21, Sep 2023
Inconsistent App
The Bay Alarm app has been very inconsistent. Sometimes it shows the correct status of my system, other times it doesn?t update at all. This makes it hard to trust when I?m away from home. The equipment itself works fine, but the app feels outdated and unreliable compared to modern standards.
Brian Sanders
3/5.0
19, Sep 2023
Unclear Instructions
The instructions for using the system weren?t very clear. The technician went over it quickly, and I was left confused about some of the features. I had to call support multiple times just to get the basics figured out. The system is fine now, but the onboarding should have been smoother.
Brooke Ross
2/5.0
17, Sep 2023
False Alarms
I?ve had several false alarms with Bay Alarm, which is frustrating. Each time, I had to verify with their monitoring team, and it became stressful. The equipment works most of the time, but these unnecessary triggers make me doubt its reliability. It?s hard to feel confident in a system that keeps acting up.
Kyle Simmons
3/5.0
15, Sep 2023
Expensive Service
Bay Alarm is too expensive for what it offers. The monitoring is okay, but I don?t think the features justify the cost. I?ve looked at competitors with more modern systems for less money. The staff has been friendly, but the price point makes it hard for me to recommend them to others.
Hannah Foster
2/5.0
13, Sep 2023
Difficult Cancellation
Trying to cancel my Bay Alarm service was a real headache. I got transferred to different departments, and it felt like they were intentionally making it hard to leave. The system worked fine overall, but the cancellation process left a very bad impression and made me wish I?d picked another company.
Jason Kelly
3/5.0
11, Sep 2023
App Issues
The alarm system itself seems reliable, but the app gives me constant problems. Sometimes it doesn?t load, and other times notifications are delayed. I rely on the app when I?m traveling, so this has been frustrating. Support just tells me to reinstall, which hasn?t really fixed the issue long-term.
Erica Brooks
2/5.0
09, Sep 2023
Poor Communication
Bay Alarm didn?t keep me updated about my installation appointment. The technician arrived late without any notice, which was frustrating. The alarm works fine now, but the communication side of things needs a lot of improvement. Customers shouldn?t be left wondering when someone will actually show up.
Patrick Watson
3/5.0
07, Sep 2023
Average Quality
The system works okay, but I don?t think it?s worth the high monthly fee. The app has occasional glitches, and customer service is hit or miss depending on who you get. It?s not terrible, but for the price, I was hoping for something a little more polished and reliable.
Kimberly James
2/5.0
05, Sep 2023
Delayed Response
I had an issue with my alarm going off unexpectedly, and it took too long to reach customer service. The technician eventually came and fixed it, but the delay made me feel uneasy. For the amount I pay, I expected a much quicker response when something important like this happens.
Aaron Ramirez
2/5.0
03, Sep 2023
Unreliable App
The app has been unreliable since the beginning. Sometimes it doesn?t send notifications at all, which makes me nervous about depending on it. The alarm itself hasn?t had issues, but I rely on the app a lot. Customer service told me they?re ?working on improvements,? but I?ve been waiting a long time.
Danielle Gray
3/5.0
01, Sep 2023
Service Okay
Bay Alarm?s service has been okay, but not amazing. The system works, and the technician was professional. However, I?ve had occasional issues with delayed alerts on my phone, which is concerning. It?s not a terrible service, but I was expecting something more polished given their reputation. Just an average experience overall.
Adam Peterson
2/5.0
30, Aug 2023
Difficult App
The app is too difficult to use for me. It?s not intuitive, and I had trouble even setting up my account. I had to call customer support for help, which was frustrating. The alarm itself works fine, but the technology side of things really needs an update to make it more user-friendly.
Chelsea Hughes
3/5.0
28, Aug 2023
False Sense
Bay Alarm gives a sense of security, but I?m not convinced it?s worth the cost. The system works, but I?ve had multiple glitches that make me wonder how reliable it really is. Customer service always has an explanation, but I?d rather have equipment that just works without needing constant reassurance.
Jonathan Richardson
2/5.0
26, Aug 2023
Unhelpful Staff
I found the staff at Bay Alarm unhelpful when I called about a problem with my system. They didn?t seem interested in resolving it quickly. The equipment itself is fine, but when issues pop up, I don?t feel supported. That?s disappointing considering this is supposed to be a professional home security service.
Amber Cox
3/5.0
24, Aug 2023
Basic Service
Bay Alarm provides basic service, but nothing more. The alarm works, but it?s not particularly modern or impressive. Customer service is okay, but not exceptional. It feels like I?m paying mostly for the brand name rather than advanced features. It does the job, but I don?t think it stands out in security.
Samuel Ward
2/5.0
22, Aug 2023
Customer Frustration
I got frustrated with Bay Alarm?s customer service. They weren?t very patient when I called with questions, and I felt brushed off. The alarm system is fine, but the way they handle customers could be a lot better. For the price I?m paying, I expected friendlier and more attentive support from their staff.
Kaitlyn Howard
3/5.0
20, Aug 2023
Spotty App
The app that comes with Bay Alarm is spotty at best. Sometimes it loads fine, other times it crashes or takes forever. I rely on it when I?m not home, so it?s frustrating when it doesn?t work. The alarm system itself is reliable, but the app definitely needs more stability improvements.
Tyler Cooper
2/5.0
18, Aug 2023
Delayed Installation
My installation was delayed multiple times without much notice. It kept throwing off my schedule, which was really inconvenient. The technician was polite when he finally came, but the whole scheduling process felt unorganized. The system is okay, but the hassle of getting it set up wasn?t worth the trouble for me.
Melissa Kelly
3/5.0
16, Aug 2023
Contract Confusion
I didn?t realize I?d be locked into such a long contract with Bay Alarm. It wasn?t clearly explained at the beginning, and now I?m stuck paying for longer than I?d like. The system itself works fine, but I?m not thrilled about the terms. Feels a little misleading compared to what I expected.
Dylan Reed
2/5.0
14, Aug 2023
Unclear Instructions
The instructions I got for the Bay Alarm system were unclear. The technician explained things quickly, but I still struggled to understand the app and keypad. I ended up calling support, but the guide they gave me wasn?t much better. It eventually worked, but the lack of clear directions was frustrating.
Christina Bailey
3/5.0
12, Aug 2023
Service Delays
I had a service issue that took several days to resolve. The alarm was beeping nonstop, and I had to wait longer than expected for a technician to come. Once he arrived, things were fixed quickly, but the delay made it stressful. For a security company, I expected quicker turnaround on service requests.
Nathan Morgan
2/5.0
10, Aug 2023
Inconvenient Setup
Scheduling the installation was inconvenient. I had to rearrange my work day because they only offered limited times. The technician was fine, but the whole process was frustrating. The alarm system works okay now, but it shouldn?t have been such a hassle to get started. I expected something more customer-friendly from them.
Natalie Cook
3/5.0
08, Aug 2023
Not Worth Cost
Bay Alarm works, but I don?t think it?s worth the high cost. There are cheaper alternatives that probably would?ve given me similar results. The customer service has been fine, but nothing outstanding. It?s not terrible, but I wouldn?t call it the best either. Just feels overpriced for what you actually get.
Zachary Rogers
2/5.0
06, Aug 2023
Pushy Sales
I felt pressured by the Bay Alarm sales rep when signing up. They kept pushing extra services I didn?t really need. The installation went fine, but that sales experience left a sour taste. The alarm system is okay, but I prefer companies that don?t try to upsell aggressively during the signup process.
Allison Morris
3/5.0
04, Aug 2023
Equipment Glitches
The equipment works most of the time, but I?ve had occasional glitches with the keypad freezing. Customer support walked me through a reset, but the issue still happens now and then. It?s not a deal breaker, but it?s frustrating when technology doesn?t work the way it should. Needs improvement for sure.
Kevin Stewart
2/5.0
02, Aug 2023
Long Wait Times
Whenever I try to call Bay Alarm?s support, the wait times are ridiculously long. It took me over 40 minutes to get through once. The alarm system is fine, but when I need quick help, I don?t want to be stuck waiting on hold forever. It makes the service feel less reliable.
Jennifer Collins
3/5.0
31, Jul 2023
Overcomplicated
The system feels a little overcomplicated for my needs. There are too many steps for something as simple as arming or disarming. My parents also struggle to use it when they visit. It works, but it?s not very user-friendly. I think Bay Alarm should focus more on simplifying their equipment for everyday customers.
Anthony Parker
2/5.0
29, Jul 2023
Poor Communication
Bay Alarm?s communication could be much better. I scheduled an installation and didn?t hear back until the very last minute. It left me unsure if they were even coming. The alarm works fine now, but the initial experience wasn?t great. Companies should keep customers updated so they don?t feel left in the dark.
Olivia Phillips
3/5.0
27, Jul 2023
False Alarms
I?ve had a few false alarms with Bay Alarm that were frustrating. Each time, I had to call and verify everything was fine. The staff was polite, but the whole process felt unnecessary and stressful. The system is okay otherwise, but I really wish they?d figure out how to prevent these issues.
Jacob Turner
2/5.0
25, Jul 2023
Difficult Support
Customer support was difficult to deal with when I had an issue with my alarm. I kept being transferred and had to repeat my story multiple times. The system works most of the time, but when it doesn?t, getting help feels like a big struggle. I expected more from a professional security company.
Victoria Roberts
3/5.0
23, Jul 2023
Technician Late
The technician showed up almost two hours late for my appointment, which was inconvenient. Once he arrived, the setup was fine, but the lack of communication beforehand was annoying. The system itself works well, but the scheduling and punctuality really need to improve. I don?t like wasting my time waiting around.
Benjamin Perez
2/5.0
21, Jul 2023
Too Expensive
I feel like Bay Alarm is too expensive compared to other services. The alarm works fine, but the monthly fees are higher than I?d like. I thought I?d be getting more features for the price. It?s reliable, but the cost makes it hard for me to justify continuing long-term with them.
Samantha Mitchell
3/5.0
19, Jul 2023
App Problems
The Bay Alarm app doesn?t always work correctly. Sometimes it lags or won?t refresh properly. The alarm itself is fine, but I rely on the app when I?m away, and the inconsistency is frustrating. Customer service told me to reinstall it, but the problem keeps coming back. It needs improvement badly.
Justin Campbell
2/5.0
17, Jul 2023
Confusing Setup
The setup process was confusing for me. The technician explained things quickly, but I didn?t retain much of it. I had to call back for clarification, which was frustrating. The equipment works now, but it felt overwhelming in the beginning. I wish they took more time to explain everything step by step.
Brittany Evans
3/5.0
15, Jul 2023
Average Experience
Bay Alarm was okay, but nothing special. The system works most of the time, but I?ve had a few false alarms that were annoying. Customer service was hit-or-miss depending on who I spoke with. For the cost, I thought it would be smoother overall. It?s not terrible, but not outstanding either.
Brandon Rivera
2/5.0
13, Jul 2023
Hard to Cancel
Canceling service with Bay Alarm was harder than I expected. They kept transferring me around to different departments. The alarm itself worked well, but the process of leaving felt like a hassle. It made me hesitant to recommend them, since I don?t like dealing with unnecessary complications for simple requests.
Stephanie Hill
3/5.0
11, Jul 2023
Billing Issues
Bay Alarm?s system works fine, but I?ve had ongoing billing issues. I was double charged once and had to spend hours sorting it out. The equipment is reliable, but the administrative side really needs improvement. It?s stressful to deal with money mistakes when you?re just trying to focus on security.
Ryan Baker
2/5.0
09, Jul 2023
Slow Response
I had trouble with my alarm system and it took a long time to get through to customer support. The technician was polite when he came, but the wait made me frustrated. For the price I?m paying, I expected faster service. The system works okay, but the delay in assistance wasn?t great.
Nicole Adams
4/5.0
07, Jul 2023
Smooth Experience
Everything with Bay Alarm has been smooth so far. From scheduling to installation, the process was easy. The technician was respectful and explained things clearly. The system itself has been reliable, and the app adds extra convenience. It?s not overly complicated, which is exactly what I wanted for my home security.
Matthew Green
5/5.0
05, Jul 2023
Very Reliable
Bay Alarm has proven to be very reliable for my family. We?ve had no issues since installation, and the monitoring gives us peace of mind. I like the alerts on my phone, and the app works smoothly. The service team has also been polite whenever I called. It?s been a positive experience overall.
Rachel Scott
4/5.0
03, Jul 2023
Positive Experience
My experience with Bay Alarm has been very positive overall. The technician arrived on time and walked me through everything. The system has been easy to manage, and the customer service team has been quick to respond. I feel safer with it in place, and I?m glad I made the choice to switch.
Joseph Wright
5/5.0
01, Jul 2023
Solid Security
Bay Alarm provides solid security without being overwhelming. The equipment feels durable, and I haven?t had any problems since it was installed. The technician was friendly and patient when showing me how everything works. The app makes it easy to keep an eye on things even when I?m not at home.
Lauren King
4/5.0
29, Jun 2023
Good Investment
Bay Alarm has been a good investment for my family. The installation was quick, and the system is easy enough for everyone to use. I really like the push notifications on my phone?they give me peace of mind. Customer service has been polite, and I haven?t run into any issues so far.
Andrew Hernandez
5/5.0
27, Jun 2023
Happy Customer
I?ve been very happy with Bay Alarm. From the first call to installation, everything went smoothly. The staff was professional, and the equipment works exactly as promised. I appreciate the extra confidence it gives me knowing my home is secure. I?d definitely recommend Bay Alarm to friends or family who need a system.
Megan Young
4/5.0
25, Jun 2023
Easy Process
The process of getting Bay Alarm installed was very easy. Scheduling was quick, and the technician showed up on time. The system works well, and the app is intuitive. It feels good to know that my home is being monitored. So far, I haven?t run into any issues, and everything feels secure.
Joshua Allen
5/5.0
23, Jun 2023
Great Choice
Choosing Bay Alarm has been a great decision for my household. The process was straightforward, and the technician walked me through the system step by step. I really like the convenience of controlling everything from my phone. It gives me extra comfort, especially when I travel. Overall, I?m very pleased with their service.
Amanda Hall
4/5.0
21, Jun 2023
Helpful Staff
Bay Alarm?s staff has been helpful whenever I?ve reached out. The installation was smooth, and they answered all my questions clearly. The system itself is simple and reliable. I especially like that the app sends alerts right away. I feel like my home is well-protected and that I made a solid decision.
Christopher Lewis
5/5.0
19, Jun 2023
Excellent Service
Bay Alarm provided excellent service from start to finish. The technician was polite and knowledgeable. He explained every feature and even gave a few extra safety tips. The equipment feels durable, and everything has been working perfectly. I?d recommend them to anyone looking for reliable home security without extra hassles or confusing features.
Ashley Clark
4/5.0
17, Jun 2023
Works Well
Bay Alarm works exactly as expected. The technician was on time and very respectful of our home. I?ve tested the alarm system a few times, and it responded quickly each time. The mobile app is straightforward, and my family finds it easy to use. Overall, I?m satisfied with how things have gone.
Daniel Martinez
5/5.0
15, Jun 2023
Peace of Mind
What I value most about Bay Alarm is the peace of mind it provides. I don?t worry as much when I leave the house. The system is simple, yet effective, and the app gives me real-time updates. The technician was also kind enough to answer all my questions during the installation process.
Jessica Wilson
4/5.0
13, Jun 2023
Good Security
Bay Alarm has given me the sense of security I was looking for. The installation was quick, and everything has been working without any issues. The mobile app is easy to navigate, which is helpful. It?s not the cheapest system, but I feel like the service is solid and worth the investment.
David Thompson
5/5.0
11, Jun 2023
Dependable Service
Bay Alarm has been very dependable since I signed up. The equipment works as promised, and I really like the alerts I get on my phone. It makes me feel in control even when I?m not at home. The customer support team has also been responsive and polite whenever I had small questions.
Emily Carter
4/5.0
09, Jun 2023
Great Experience
My overall experience with Bay Alarm has been great. The service staff was polite, and the technician made sure we were comfortable using the system before leaving. I also like that the equipment is straightforward and not overly complicated. It?s been running well, and I feel more confident about home safety now.
Michael Anderson
5/5.0
07, Jun 2023
Professional Team
The Bay Alarm team was professional from the start. They showed up on time, explained the system thoroughly, and cleaned up after themselves. I?ve tested the alarm a few times, and everything worked properly. I also appreciate that customer support is available when I need them. It feels like a trustworthy and reliable service.
Sarah Johnson
4/5.0
05, Jun 2023
Easy to Use
Bay Alarm has been easy to use from day one. I?m not great with technology, but the technician walked me through each step patiently. The keypad and app are both simple to operate. I haven?t had any issues so far, and I feel better knowing there?s always someone monitoring my home.
James Miller
5/5.0
03, Jun 2023
Smooth Installation
The installation process with Bay Alarm was smooth and stress-free. The technician was friendly and made sure I understood how the system works. Everything has been working well since, and I like how convenient the mobile app is for checking status. It gives me peace of mind whenever I?m away from the house.
Shawn Peterson
4/5.0
01, Jun 2023
Good Choice
I?m glad I chose Bay Alarm. The service was professional, and the staff answered all my questions patiently. The setup didn?t take too long, and the equipment looks sturdy. The app is simple enough for me to manage. Overall, it feels like a good choice for protecting my home without being overly complicated.
Isabella Cruz
5/5.0
30, May 2023
Reliable Protection
Bay Alarm has been very reliable for my family. The installation went smoothly, and the technician explained everything clearly. The system has been working well without issues. I really appreciate how easy the app is to use, especially when I?m away from home. It makes me feel secure and confident in our safety.
Grant Hughes
5/5.0
28, May 2023
Trustworthy Company
I find Bay Alarm to be a trustworthy company. The installation team was professional and made sure everything was in order before leaving. The app makes it easy to check my system when I?m out. I?ve had no problems so far, and I feel reassured knowing my home is being monitored properly.
Lydia Ross
4/5.0
26, May 2023
Works Well
Bay Alarm works well for what I need. I didn?t want a complicated system, just something reliable, and this has been it. Customer support has been helpful whenever I called with small questions. Installation went smoothly, and everything has worked fine since then. I?m satisfied with their service overall and feel secure.
Miles Chapman
5/5.0
24, May 2023
Excellent Service
The service I received from Bay Alarm was excellent. The technician was kind and patient while explaining everything to me. The system has been running without issues since installation. I appreciate how straightforward it is, and the mobile app is a nice bonus for checking in while I?m away from home.
Stella Reed
4/5.0
22, May 2023
Positive Experience
My experience with Bay Alarm has been positive overall. The staff was courteous, the setup was clean, and everything was explained clearly. The system works without problems, and the app gives me peace of mind when I?m not at home. I?m glad I chose them over some of the bigger competitors.
Derek Lawson
5/5.0
20, May 2023
Very Reliable
Bay Alarm has proven to be very reliable for us. The installation was quick, and the technician was respectful of our home. I like how simple it is to arm and disarm the system, and the app makes it easy to check status remotely. It?s been running smoothly, and I?d recommend them.
Hailey Simmons
4/5.0
18, May 2023
Happy Customer
I?ve been a Bay Alarm customer for about six months, and I?m happy so far. Their equipment works as expected, and the app is handy when I?m away. I had one small issue with my keypad, but their support fixed it quickly. It?s been reliable, and I feel safer with it in place.
Bryce Palmer
5/5.0
16, May 2023
Easy to Manage
Bay Alarm?s system is surprisingly easy to manage. I was worried I?d forget how to use it, but the tech explained things clearly. I really like the alerts I get when someone arms or disarms the system. Everything has been running smoothly, and I feel more confident about my home?s security now.
Chloe Grant
4/5.0
14, May 2023
Good Overall
Overall, my experience with Bay Alarm has been good. The system works reliably, and I can manage it easily through the app. Customer service has been responsive whenever I called. It?s not the cheapest option out there, but I feel like I?m paying for the quality and peace of mind.
Evan Foster
5/5.0
12, May 2023
Smooth Process
From scheduling to installation, Bay Alarm made the whole process smooth. The technician was friendly, showed me how to use everything, and answered my questions. The system itself is reliable, and I haven?t had any false alarms. I?d recommend them to anyone looking for straightforward home security without too much hassle.
Madeline Brooks
4/5.0
10, May 2023
Solid Choice
I think Bay Alarm was a solid choice for my family. Their technician was polite, and the setup didn?t take long. The system is simple enough that even my kids know how to arm and disarm it. We haven?t had any issues so far, and I feel comfortable with their monitoring service.
Colton Weaver
5/5.0
08, May 2023
Good Security
Bay Alarm has given me the kind of security I was looking for. The equipment feels strong and well-made, and the system has been reliable. I like the convenience of being able to monitor things on my phone. It?s not complicated, and it does exactly what I wanted from a security service.
Addison Willis
4/5.0
06, May 2023
Helpful Staff
Bay Alarm?s staff have been very helpful whenever I reached out. The technician explained things in a way that was easy to understand. I?ve been testing the system regularly, and it always works as expected. There was a small delay in my first bill, but it was sorted quickly. Overall, very satisfied.
Landon Page
5/5.0
04, May 2023
Feel Protected
Since getting Bay Alarm, I feel more protected at home. The system was installed quickly, and it?s easy for everyone in my family to use. The alerts on my phone help me keep track even when I?m away. It?s reassuring to know someone is watching out for our home security.
Charlotte Bishop
4/5.0
02, May 2023
Professional Service
The Bay Alarm team was professional from start to finish. They arrived on time, explained everything clearly, and cleaned up after installation. I?ve had no major issues since then. Their support line was helpful when I needed a little guidance on changing a setting. Overall, I feel like I?m in good hands.
Gabriel Payne
5/5.0
30, Apr 2023
Great Experience
My experience with Bay Alarm has been great overall. The installation was done neatly, and the technician double-checked that everything was working before leaving. The app is easy to navigate, and I like the notifications I get when something changes. It?s been working quietly in the background giving me peace of mind.
Amelia Nichols
4/5.0
28, Apr 2023
Secure and Simple
Bay Alarm provides a simple system that doesn?t confuse me with too many features. I just wanted something secure and easy to use, and this fits the bill. Their customer service has been quick whenever I called with questions. It feels like a reliable service for anyone wanting straightforward home security.
Owen Barrett
5/5.0
26, Apr 2023
Good Choice
Choosing Bay Alarm was a good decision for me. I had compared a few other companies, but I liked the way Bay Alarm explained their services without pressuring me. The installation team was polite and professional. Everything has been working as it should, and I haven?t had any issues since the setup.
Claire Stone
4/5.0
24, Apr 2023
Happy So Far
We?ve had Bay Alarm for a few months now, and so far it?s been solid. The equipment is easy to use, and customer service answers quickly if you call. I had a small billing question, and they cleared it up right away. Overall, I feel comfortable knowing my home is well protected.
Ethan Holland
5/5.0
22, Apr 2023
Dependable Service
Bay Alarm has been very dependable. I travel often for work, and I like that I can check my system from the app whenever I?m away. The installation was quick, and the tech made sure everything worked before leaving. It?s been running smoothly ever since. Definitely worth having for extra security at home.
Audrey Fields
4/5.0
20, Apr 2023
Easy to Use
I was worried I?d struggle with the alarm system, but Bay Alarm made it easy to understand. The technician walked me through the features step by step. The mobile app is straightforward too. So far, I?ve had no major issues, and I?m happy with the decision to go with them for security.
Jordan Cruz
5/5.0
18, Apr 2023
Great Support
I had a couple of questions about my new system, and the support team at Bay Alarm was so patient. They explained things clearly and didn?t make me feel rushed. The system itself is simple to use, and I haven?t had any problems so far. I?d recommend them to family and friends.
Lillian Hayes
4/5.0
16, Apr 2023
Good Investment
Bay Alarm turned out to be a good investment for our home. Their staff was friendly and guided me through the setup without rushing. The equipment feels sturdy, and the app gives me quick updates. It?s not the cheapest option, but I feel the service and the peace of mind are worth it.
Brandon Boyd
5/5.0
14, Apr 2023
Feel Safer Now
Honestly, I feel safer since getting Bay Alarm. The service team was polite, the setup was clean, and everything has been working as promised. I like the notifications I get when the system is armed or disarmed. It?s easy to use and doesn?t feel overwhelming like some other systems I looked at.
Kylie Duncan
4/5.0
12, Apr 2023
Smooth Installation
My installation experience was great with Bay Alarm. The tech showed up on time and made sure I was comfortable with how the alarm works before leaving. I?ve tested the system a few times and everything works perfectly. The mobile app is also handy when I want to check things remotely.
Carson George
5/5.0
10, Apr 2023
Very Professional
The Bay Alarm technician who came to install my system was very professional and on time. He explained the features clearly and even gave me a few safety tips for my home. I?ve had no issues since then, and I like how the system works quietly in the background keeping everything protected.
Leah Stanley
4/5.0
08, Apr 2023
Good Customer Care
The customer service with Bay Alarm has been better than I expected. They respond quickly and take the time to answer questions. The installation went smoothly and the equipment looks solid. I had a small issue with the app login once, but it was resolved quickly. Overall, I?ve had a good experience.
Cole Cunningham
5/5.0
06, Apr 2023
Peace of Mind
What I like most is the peace of mind Bay Alarm gives me. Knowing my house is monitored when I?m away helps a lot. Their customer support team has been helpful whenever I had a small question. It?s not fancy, but it?s practical, and it makes me feel much safer at home.
Natalie Lowe
4/5.0
04, Apr 2023
Easy Setup
I recently got Bay Alarm for my home, and the setup process was easier than I expected. The technician was polite and made sure I understood how everything worked. The app is user-friendly, which I appreciate. Overall, it feels like a good investment for better security and peace of mind.
Eli Romero
5/5.0
02, Apr 2023
Reliable Service
Bay Alarm has been really reliable for me. The installation was smooth, and their tech explained everything clearly. I like that I can call support and get help quickly. Feels good to know my home is monitored properly without having to worry about complicated setups or hidden surprises.
Bay Alarm
Address
5130 Commercial Cir, 94520, Concord
Website
bayalarm.com
Email
bayalarm@bayalarm.com
Telephone
800-610-1000
