Axolotl Aquatics
3.42/5.0
Sofia Marini
5/5.0
10, Aug 2025
Smooth Purchase + Healthy Bettas
Packaging was secure, fish arrived lively, and acclimation went smoothly. Support tracked the package with helpful updates. Great start to my freshwater hobby.
Elizabeth Sowah
5/5.0
04, Aug 2025
Quick Delivery, Beautiful Fish
Live arrival guarantee helped me feel confident ordering three delta tail bettas. Ordered late evening, shipment went out next morning. Fish arrived within promised window. Behavior was calm and coloration striking under tank lights. Support reminded me to acclimate slowly. Overjoyed?this was a flawless first purchase.
Hannah Rossi
4/5.0
30, Jul 2025
Great Overall, Minor Delay
Ordered three designer koi bettas. Shipping was slightly delayed by a day, but they let me know. Packaging held temperature well. Fish were slightly stressed, but rebounded fast in quarantine tank. Support gave clear care steps. Appreciated transparency and follow?through.
Amelia Diallo
2/5.0
09, Jul 2025
Packaging Too Tight
Bags crammed in box. Fish had limited swimming space. Arrived fine but seemed agitated. Would appreciate better packaging.
Ethan Miller
1/5.0
26, Jun 2025
Significant Loss Despite Live Arrival Guarantee
Bought four rare halfmoon bettas. Three arrived alive yet weak, one was dead. Support only credited shipping cost, not fish price. Offered no replacement. Felt undervalued as a repeat customer. Might have been better to purchase locally. Spectacular shipping presentation didn?t offset sick fish. Lost about $120 after treatments. Won?t use again until guarantee covers full value.
Daniel Menon
4/5.0
05, Jun 2025
Impressive Selection and Quality
Favorite place for unusual color variants. Ordered pastel platinum betta; arrived with signature pale pink sheen. Went through acclimation guide included, fish began feeding immediately. Agent checked in after arrival. Site could use more search filters, but service and quality top notch.
Yuki Tanaka
5/5.0
15, May 2025
Happy With My Betta Purchase
Bettas arrived in stable water conditions and exhibited bright coloration. Live guarantee is solid. Customer service followed up nicely. Enjoying my new fish!
Evelyn Moreau
2/5.0
21, Apr 2025
Good Price, Poor Packaging
Nice prices, but packaging lacked insulation. Fish arrived stressed, but OK after heat injections.
Olivia Brown
4/5.0
02, Apr 2025
Good Variety, Minor Delay
Shipment arrived a day later than expected, but fish were lively and healthy. Packaging was solid, though invoice was missing one item. Overall pleased with their stock and pricing.
Liam Nkosi
2/5.0
27, Mar 2025
Arrived Sick and Ill?Handled
Packaging was neat, but fish arrived with fin rot symptoms. Asked for instructions?got form email. Waited a week for detailed info. Then handed off to generic FAQ. Not enough hands?on guidance. Fish is now slowly recovering, still not great. Expected better veterinary input.
Victoria Moreau
5/5.0
03, Mar 2025
Exceptional Care From Order to Tank
Opted for two elephant ear halfmoon bettas and a copper koi. Ordered late Monday evening; they shipped next morning. Packaging was outstanding?each fish sealed in double bags, cushioned, and placed with insulated wrap and gel packs. Shipment box arrived in recommended window. Fish came vibrant, healthy, and active. Color matched photos on website. Included acclimation instructions and a sticker reminding not to rush drip method. Support followed up after 48 hours to ensure acclimation success. Two weeks later they?re thriving and feeding eagerly. Felt supported throughout. A model experience for live arrival guarantee and post?purchase care. Will use again.
Carlos Mendes
5/5.0
21, Feb 2025
Well?Packaged and Lively
Packaging kept water temperature stable and fish arrived in good shape. Fish behavior is vibrant and healthy. Price is fair and site navigation was straightforward.
Henry Desai
5/5.0
12, Feb 2025
Wonderful Experience With Rare Betta
Chose a dragon scale betta from the rare breeds section. Packaging was secure and came with insulated wrap and ice packs. Arrived lively, with beautiful coloration intact. Water quality in the bag was stable. Support tracked shipment and answered final?minute questions. Fish acclimated fast, now exploring tank and eating well. Satisfaction high due to professionalism and transparency. Will return for future rare species!
Isabella Schmidt
2/5.0
19, Jan 2025
Happy But Worrying Transit
Fish arrived warm and stressed. Refrigerated gel pack not cool enough in transit. Raised temperature concerns. Feedings resumed after acclimation, though.
Lily Schmidt
5/5.0
03, Jan 2025
Unmatched Handling of Live Shipments
Ordered a custom collector?s set of five bettas, including a rare pastel mix. Packaging was top?tier: gel cooled bags, bubble?wrapped, insulated. Boxes sealed well. The fish arrived very cold in Florida heat yet were frisky after acclimation. Support reached out next day to check on progress and offer tips. Fish adopted quickly and feed regularly now. Incredibly impressed with professionalism at every step.
Joseph Subramanian
4/5.0
26, Dec 2024
Great Fish, Slight Packaging Leak
Ordered five fish; four arrived in full bags but one had minor leak. Support responded immediately and offered refund on shipping. Fish health unaffected. Still happy with rapid replacement reassurance and responsiveness.
Emma Dubois
1/5.0
09, Dec 2024
Follow?up Communication Missing After Claim
Transportation stress killed one fish. Sent documents. After that, silence. Received no follow?up. Marketplace said full refund but store support didn?t provide. Frustrated. Felt abandoned by store.
Emily Larson
4/5.0
29, Nov 2024
Healthy Fish With Friendly Updates
Fish arrived well in insulated packaging. Tracking updates were helpful but could be more detailed. Overall, a positive experience?fish are doing well in my tank after acclimation.
Abigail Jensen
2/5.0
21, Nov 2024
Minor Issue, Quality OK
Fish arrived a bit small for species. Color and fins healthy. Asked support, replied next business day.
Mia Silva
1/5.0
15, Oct 2024
Dull Color on Arrival
Fish looked pale and shy. Packaging seemed standard. Stress might come from transit duration. After a few days, color returned.
Eleanor Jensen
5/5.0
22, Sep 2024
Reliable Source for Rare Bettas
Passionate about live?bearer fish, ordered set of dragon scale bettas. Great selection, photos accurate. Shipment delayed a bit due to weather but notification was transparent. Protective triple packaging arrived intact. Fish recovered color quickly. Support guided delicately through acclimation. No issues, everyone?s alive and active.
Marcus Bennett
2/5.0
03, Sep 2024
Fish Arrived Alive But Acted Sick
Bettas arrived alive but displayed poor appetite and clamped fins for days. Packaging and ice pack worked well, but transit must have been too long. Submitted photos to support and got a standard reply asking for more info. No follow-up after submitting. Eventually got a small credit note, but credibility shaken. Spent extra money on water treatments and quarantine tank. Feeling let down?expected better live arrival support and quicker resolution.
William Joshi
1/5.0
19, Aug 2024
Slow Support Replies
Fish arrived healthy, but support replies came slowly. Tough when care needed fast replies.
Jackson Kumar
2/5.0
25, Jul 2024
Disheartening Experience Despite Good Prices
Bettas were priced nicely, but one came with bacteria issue. Support blamed shipping. Told me to treat fish myself. No credit. I ended up purchasing medication and rotating quarantine. Healthy fish now, but cost doubled. Warranty vague. Unhappy with experience.
David Bhatt
5/5.0
02, Jul 2024
A Hobbyist?s Dream Purchase
Been collecting bettas for years but rarely find pastel moustache variety. Axolotl Aquatics had them in stock. Placed order Wednesday morning, fish left by Wednesday night. Received tracking link that had accurate updates. On arrival, fish were pale due to stress but quickly regained color after drip acclimation. Twenty?four hours later they were darting around tank. Customer rep even shared care notes tailored to this strain. Impressed by knowledge and follow?through. Hard to find these bettas elsewhere, and this purchase delivered delight.
Elijah Mehta
3/5.0
17, Jun 2024
Billing Error but Fish OK
Charged twice mistakenly but corrected after support reply took two days. Fish health fine. Slight inconvenience, but resolved.
Joshua Saxena
5/5.0
08, Jun 2024
Superb Convenience and Fish Quality
Live?arrival guarantee plus online photos sold me. Received photos of each fish before shipping. Packaging meticulous: sealed bags, insulated box, temperature strip. Fish arrived calm and recovered quickly. Tracking was accurate. Thanks for such confidence with live shipment.
Michael Rao
5/5.0
21, May 2024
Best Betta Shop Online
This was my third purchase. Axolotl?s selection of halfmoon plakat and dragon scale bettas makes them stand out. Ordering is easy. They clearly list care instructions. Shipping is predictable. Packaging is safe, and fish always seem content. I feel they genuinely care about ensuring healthy fish and know their strains well. Highly trustworthy for hobbyists of all skill levels.
Aiden Gupta
3/5.0
08, May 2024
Slight Delay, Fish Fine
Shipment was late by a day but fish were okay. Minor stress signs like clamped fins. Customer care was polite but slow to respond. After acclimation, fish resumed feeding.
Arjun Patel
4/5.0
28, Apr 2024
Nice Fish But Invoice Issue
Bettas arrived well-packed and lively. Pricing is reasonable. Only downside: forgot to include the invoice for one fish. Asked support and they emailed promptly.
Alexander Chopra
4/5.0
11, Apr 2024
Great Service With One Small Headache
Bought a sunflower halfmoon betta, and it?s stunning. Fish came healthy and active. Packaging and shipping spot on. Only hiccup: promotional code didn?t apply at checkout; support emailed reimbursement quickly. No delays. Very pleased with result despite minor discount issue.
Michael Wilson
5/5.0
25, Mar 2024
Friendly Service and Great Fish
Customer service was warm and helpful when choosing a black veil betta. Shipment arrived healthy, and packaging kept everything secure. Very happy with the quality and quick updates on tracking. Will order again soon for specialty breeds.
James Nair
2/5.0
10, Mar 2024
Clamped Fins After Travel
Bettas arrived with closed fins. Water quality was okay. Encouraged to treat with aquarium salt. Fish improved next day.
Chloe Nkrumah
5/5.0
23, Feb 2024
Shipping Efficiency and Care
Shipment left quickly after order. Received live arrival guarantee and tracking link. Fish arrived cooler than air temperature but fine. Very lively and eating well. Hard?to?find koi betta looked perfect under LED lights. Happy customer here.
Olivia Patel
2/5.0
05, Feb 2024
Shaky Guarantee, More Hassle Than It?s Worth
One fish died en route and support said fish looked stressed but still considered alive on arrival. They refused refund. Warranty state unclear on ?alive.? Got some aquarium salt from them as compensation, but fish price lost. Felt misled by ambiguous policy. Spent days emailing and rescheduling photos before giving up. Shipping costs high, service lacking, guarantee wording too open?ended.
Emily Dubois
4/5.0
31, Jan 2024
Great Selection, Minor Billing Misstep
Browsed site for halfmoon bettas?found an obscure copper type I hadn?t seen elsewhere. Value looked fair. Paid online but invoice listed wrong fish name. Support corrected it within hours. Shipping went smoothly; fish arrived healthy. Temperature maintained well. Slight billing error, but response was swift. Overall delighted with their curation and service.
Priya Shah
5/5.0
09, Jan 2024
Reliable Shipping and Quality
Shipment arrived on time with live guarantee. Fish were active and feeding quickly. Noticed Elesemsut Betta in good coloration. Very happy with the overall care.
Christopher Bajaj
5/5.0
20, Dec 2023
Quality, Care, and Confidence
First time ordering live fish. Nervous but impressed. Fish arrived lively and packaged excellently. Tracking detailed and support accessible. Included temperature monitor strip. All fish acclimated well and thriving. Gaining confidence in ordering from them again?safe way to get premium bettas.
Oliver Khan
3/5.0
02, Dec 2023
Mixed Feelings
Betta arrived healthy but not vibrant. Packaging protected glass container. Support polite but no follow?up. Fish acclimated after meds.
Nadia Rossi
2/5.0
17, Nov 2023
Poor Communication and Fish Behavior
Very excited for red butterfly koi betta but one arrived pale and unresponsive. Support took a week to reply and asked to re?send photos. Came back with generic apology and store credit. No offer for replacement or full refund. Fish is recovering after medicated quarantine, but trust is damaged. Packaging seemed fine but transit duration maybe too long. Would?ve been nice to speak with someone rather than generic email templates.
Sofia Mancini
5/5.0
08, Nov 2023
Reliable and Professional
New to bettas, ordered starter trio. Support guided me to include quarantine tank and acclimation supplies. Packaged neatly, fish arrived calm and easy to acclimate. Within days, they?re showing bright color and confident swimming. Felt well?supported and educated through process. Professional experience from start to finish.
Sophia Adebayo
2/5.0
19, Oct 2023
Fish Arrived Tired
Betta arrived alive but barely moved initially. Packaging was good but needed extra time to recover. Shipping estimate realistic. Support suggested water changes and meds. Better communication before purchase would?ve helped.
Natalie Pavlov
4/5.0
03, Oct 2023
Smooth Process and Great Support
Purchased three rare sunflower veiltails with live arrival insurance. Order moved quickly and packaging was professionally done. Arrival time matched quoted window. Fish were slightly cold but responded well to slow acclimation. Post?arrival, site support chatted via email to suggest best water temps and diet. No issues or fatalities. Only thing missing was small shipment note?could use more personal touch. Aside from that, very happy.
Harper Pavlov
3/5.0
27, Sep 2023
Fine Fish, Not Great Service
Bettas were vibrant. But website glitch made checkout list items twice. Support fixed after email.
Liam O?Connor
4/5.0
01, Sep 2023
Good Betta Selection, Few Wrinkles
Wide selection of betta species, but checkout process hiccuped once. Support helped fix payment issue. Fish arrived healthy, packaging intact. Would use again.
Andrew Krishnan
4/5.0
28, Aug 2023
Excellent Betta Care and Support
Bought two elephant ear and one mustard gas betta. Shipped in insulated box with detailed temperature instructions. Fish looked pale due to transit but revived fast post acclimation. Included info card about their specific strains. Support followed up day next. Would be great to have care videos included, but info was thorough. Overall, a standout experience.
Lucas Reddy
3/5.0
06, Aug 2023
Good Fish, Packaging Needs Review
Fish arrived safe, but water in bag was murky. Packaging secure but unclear if water was refreshed prior. Accessory came separate. Overall acceptable.
Helena Fischer
1/5.0
22, Jul 2023
Shipping Took Too Long and Fish Arrived Stressed
Ordered three betta fish, and while packaging was insulated, fish arrived lethargic and clamped fins. Shipping took almost twice the promised time. Multiple emails to customer service went unanswered for days. When they did reply, offer was only partial refund without covering veterinary expenses. A hobbyist friend recommended Axolotl, but this experience was frustrating. Fish eventually recovered after a week, but stress was noticeable. Wish the guarantee covered full care costs, not just partial credit. Not impressed with communication or delivery time.
Benjamin Pillai
3/5.0
12, Jul 2023
Live Guarantee Useful
One fish was weak upon arrival, but refund was quick. Healing in quarantine.
Ava Rossi
1/5.0
30, Jun 2023
Repeated Problems With Arrival
Over three orders, two shipments had one sick fish each time. Each time, support delays, store credit only. Felt pattern of poor quality control. Rare bettas were discolored and lethargic. Not worth the gamble.
Grace Dubois
5/5.0
16, Jun 2023
Bettas Arrived Thriving
Custom?ordered koi, mustard gas, and elephant ear bettas. Packaging meticulous with gel packs and two bags. All three fish swam lively upon introduction. Took time to acclimate with support?recommended drip method. Highly impressed by their handling of requests and attention to detail.
Charlotte Weber
2/5.0
25, May 2023
Needed Meds After Arrival
Fish had minor fungal patches. Suggest adding treatment instructions. They responded within 24 hours with suggestions.
William Jones
5/5.0
14, May 2023
Smooth Experience and Quality Fish
Ordering from Axolotl Aquatics was easy, and the bettas looked gorgeous upon arrival. Live arrival guarantee gives confidence. Customer support answered tracking questions promptly. Worth a repeat purchase.
Samuel Iyer
5/5.0
27, Apr 2023
Excellent Care and Packing Standards
Ordered custom betta trio. Each fish placed in individual double?bag, insulated box, and heat pack. Arrival time matched estimate. Fish were vibrant, swam actively, and started feeding within hours. Packaging included care notes and acclimation tips. Support followed up a few days after arrival. Impressed with thoughtfulness. High?quality fish and genuine aftercare support.
Noah Singh
1/5.0
12, Apr 2023
One Fish Lost, Credit Note Only
Ordered two bettas; one died during shipment. Provided photos immediately. Got a $5 store credit?far less than retail price. Felt undervalued. The live guarantee seems weak. Packaging was done well, but transit too lengthy. Customer service tone was polite but offered no substantial resolution. The loss isn?t about money alone, but the effort and care lost. Won?t risk ordering again.
Axolotl Aquatics
At Axolotl Aquatics, our mission is to provide high-quality axis to aquarium enthusiasts around the United States. We are passionate about these unique and captivating creatures, and we strive to offer a wide selection of species that are healthy, vibrant, and ethically locally bred by us. With our commitment to excellence, you can trust that each fish in our collection has been carefully raised and cared for, ensuring their well-being and longevity. Whether you're a seasoned hobbyist or just starting your aquarium journey, Axolotl Aquatics is your go-to destination for premium Axolotl's. Explore our collection and bring home these mesmerizing aquatic wonders today!
Address
935 e hendron chapel rd
37920
Knoxville
United States
Website
axolotlaquatics.com
Email
admin@axolotlaquatics.com
Telephone
(865) 896-8280
