service v quick but deductible v high. claim process easy ...
service v quick but deductible v high. claim process easy - good service, cost could be lower tho
The claim process was smooth and I received my replacement ...
The claim process was smooth and I received my replacement device within a few days. The customer service was responsive, but the replacement was a refurbished model, which I was not thrilled about. Still the device works well.
Test
Decent service but not w/o minor issues. The claim was ...
Decent service but not w/o minor issues. The claim was easy to file, and I received my replacement phone quickly. However, the it was a refurbished model which wasn?t clearly communicated upfront.
my agent from asurion was amazing! they were very friendly ...
my agent from asurion was amazing! they were very friendly and walked me through the entire process. very satisfied!
My laptop was damaged, they quickly sent a replacement. The ...
My laptop was damaged, they quickly sent a replacement. The process was simple & Ricky was excellent. I would definitely use their service again.
efficient service but deductible was high. replacement came through quickly ...
efficient service but deductible was high. replacement came through quickly but cost has me questioning
Test
Asurion delivered on their promise, but there was one issue ...
Asurion delivered on their promise, but there was one issue that kept it from being a 5-star experience. We had a microwave that was installed in the wall, but since it wasn't technically a wall unit, it wasn't covered, which felt a bit misleading since "all appliances" should mean just that. Aside from that, I really appreciated how thorough the agent was in getting our ice maker fixed, even though the Sears technician tried to avoid it by claiming it was over budget and making other excuses.
Fady
Unfortunatley, I picked a busy time to request help, so ...
Unfortunatley, I picked a busy time to request help, so there was some waiting involved. However, the tech was pacient with me, even as I moved around from one place to another trying to get things sorted. I'm still not fully sure if I got all the info I needed, but at least everything we talked about got fixed.
Lorene
If your kids tend to break things, I'd recommend this ...
If your kids tend to break things, I'd recommend this service. Just be sure you know what your protection plan covers before buying it, as it's not as clear-cut as it used to be. Double-check your coverage and deductible to avoid surprises. Still, it's great for replacing broken items, especially phones?if your phone stops working, you can keep getting a new one under the plan, which helps counter those constant upgrade pushes from phone companies.
Mose
The rep was fantastic and handled everything smoothly, knowing all ...
The rep was fantastic and handled everything smoothly, knowing all the possible issues with activation. My only complaint is the setup process itself. The IMEI and EID numbers are extremely long and printed in tiny, poor-quality text. If the activation process could just scan a barcode for these numbers, it would save a lot of time and effort.
Sarah Thompson
During my first claim, I was treated excellently with quick ...
During my first claim, I was treated excellently with quick and professional service. I?m very pleased with the result.
Ava Harris
Asurion?s customer service was v. helpful but I had to ...
Asurion?s customer service was v. helpful but I had to wait a week for my replacement tablet. The delay was frustrating especially since I use it for work. The device I received is great but I wish the process was faster.
Aisha Patel
I had an ambivalent experience with Asurion. While the claim ...
I had an ambivalent experience with Asurion. While the claim process was easy the deductible was higher than I expected. The replacement phone arrived quickly but it had a minor issue that I had to figure out myself. Decent service but not w/o its flaws.
Mei Chen
The overall experience with Asurion was okay-ish. The claim was ...
The overall experience with Asurion was okay-ish. The claim was processed without issue but I was not really thrilled with the replacement phone?it had some minor scratches. The customer service was decent I expected a better-quality replacement.
Baker D.
while the service was efficient, the deductible was too high. ...
while the service was efficient, the deductible was too high. I appreciated the quick replacement but the cost makes me question whether I?ll continue with Asurion in the future. Decent service but unnecessarily expensive.
Isabella Turner
While the service was efficient, the deductible was way too ...
While the service was efficient, the deductible was way too high. I appreciated the quick replacement but the cost makes me question whether I?ll come to them in the future.
Alexander
An okay experience. The replacement process took longer than I ...
An okay experience. The replacement process took longer than I expected & the deductible was quite high. The replacement device works fine but the overall experrience left me feeling lukewarm.
Grace S.
My phone died, and after decades of paying for insurance ...
My phone died, and after decades of paying for insurance with Verizon, I had to go through Asurion. I filed a claim early in the morning, and they assured me I'd have a replacement by the next day. It's now much later, and I still don?t have my phone. The delivery time keeps getting pushed back, and the whole process has been frustrating. Their customer service hasn?t been helpful, and I'm disappointed with how long this is taking.
Cody A.
It took nearly a month of calls, uploads, scans, chats, ...
It took nearly a month of calls, uploads, scans, chats, and emails just to get a replacement battery for my laptop, all due to poor communication between departments at Asurion after they changed their policies and procedures. Thankfully, Joshua's efforts finally resolved the issue.
Priya Singh
I'm really frustrated with how I've been treated. They promised ...
I'm really frustrated with how I've been treated. They promised me a refund check since early July, but I still haven?t received anything. I was told to wait 7-15 days at first, and when I called on 8-12, I found out that the Amazon admin who was supposed to handle my receipt never even checked the email. They assured me on 8-12 that a check would be sent by 8-14, along with an email confirmation, but again, nothing happened. After waiting another 7-10 business days, I called today on 8-26, only to find out that no check has even been printed! They told me it's a process and to be patient, but no one can tell me when I?ll actually get it. I've even signed up for USPS informed delivery just so I can know when it?s coming, but it feels like I'm being strung along. It's $544?be cautious.
Lydia Gomez
It?s straightforward: the person I spoke to promised to follow ...
It?s straightforward: the person I spoke to promised to follow up on my request about my non-working Mac desktop but never did. I didn't receive a call back or any communication after I explained my issues. I?m really upset about how this was handled.
Manny Wilson
I?m SO disappointed with Asurion. My phone had gotten lost ...
I?m SO disappointed with Asurion. My phone had gotten lost and it took them almost 2 weeks to send a replacement. The customer service was polite but not very helpful in fastening the process. The replacement phone works fine but the delay was not justified.
Robert Jeffrey
I had a bad experience with Asurion due to no ...
I had a bad experience with Asurion due to no communication from their end. My claim took longer than expected & I had to call for updates multiple times. The replacement device was fine but the overall process was frustrating.
Bobbie S.
the process was sooo slow. they took over a week ...
the process was sooo slow. they took over a week to resolve my claim and i had to keep calling them. replacement was okay but service was v disappointing.
Catty Patty
The claim process was unnecessarily long and complicated. I felt ...
The claim process was unnecessarily long and complicated. I felt like I was jumping through hoops just to get what I was entitled to.
Aaron Minyard
I'm not completely satisfied with my experience with Asurion. After ...
I'm not completely satisfied with my experience with Asurion. After my laptop was damaged, I filed a claim, but it took more than a week to get a replacement. This delay was really inconvenient since I need my laptop for work. On top of that, I had to pay a hefty deductible, which wasn't clearly explained when I signed up for the insurance. While the customer service was polite, they didn't do much to address the frustration caused by the delay.
Gloria Sanchez
I filed a claim with a customer service representative (not ...
I filed a claim with a customer service representative (not through their website) three days ago and was assured my phone would arrive that afternoon. It didn?t. I called again the next day and was promised it would come that evening. It didn?t. The following morning, I was told it would arrive that afternoon. It didn?t. Now, three days later, I?m still waiting for my replacement phone.
Dan H.
Frustrating process, my laptop repair took ages and had to ...
Frustrating process, my laptop repair took ages and had to follow up many times.
Sophia M.
I had an issue with my device, but Asurion didn?t ...
I had an issue with my device, but Asurion didn?t resolve it. After multiple attempts to get help I was left disappointed and without a solution.
Diego Morales
The replacement device I received was faulty right out of ...
The replacement device I received was faulty right out of the box. I had to go through the whole process again, which was a huge inconvenience.
Lucas Edwards
I had a terrible experience with Asurion. After my phone ...
I had a terrible experience with Asurion. After my phone was stolen, I filed a claim and was promised a replacement within 48 hours. It took almost two weeks to receive the new phone, and the customer service team was unhelpful and unresponsive during that time. On top of that, the replacement phone had issues, and I had to go through the whole process again. I expected much better service for the price I?m paying.
I couldn't be happier with Asurion's service My phone screen ...
I couldn't be happier with Asurion's service My phone screen cracked, I was devastated. The claim process was seamless, received my replacement phone in 24 hours. Customer service was friendly and reassuring. Highly recommend!
Filing a claim with Asurion was incredibly easy. My phone ...
Filing a claim with Asurion was incredibly easy. My phone was stolen, and within two days, I had a replacement in hand. The process was stress-free, and their support team, especially Elainelyn, was very helpful. Worth every penny!
Asurion?s support team was amazing. I accidentally dropped my phone ...
Asurion?s support team was amazing. I accidentally dropped my phone in water & they walked me through the claim process. I had a new phone the very next day. The staff was patient and understanding. I?m very happy with the service, especially Mary Ann.
Asurion saved me when my phone was stolen during a ...
Asurion saved me when my phone was stolen during a trip. The claim was processed quickly & I had a new phone in mere 2 days. The whole experience was stress-free & I am very impressed with their efficiency.
Filing a claim with Asurion was a breeze. My phone ...
Filing a claim with Asurion was a breeze. My phone was damaged, they sent a replacement the next day. The process was quick, easy, hassle-free. I?m very satisfied with the service and would use it again.
asurion?s customer service team was exceptional. they guided me through ...
asurion?s customer service team was exceptional. they guided me through the claim process and ensured i got my replacement phone quickly. the service was fast, and the team was v supportive. i?m v impressed.
Asurion was fast and reliable when I needed a replacement ...
Asurion was fast and reliable when I needed a replacement phone. The claim was processed in minutes and the new phone arrived the next day. I?m very pleased with the service and will continue to use Asurion for all my devices.
My tablet stopped working & they sent a replacement almost ...
My tablet stopped working & they sent a replacement almost immediately. The whole process was so quick and easy and the customer service team was very helpful. Mae helped me through the process a lot.
I recently needed help with a claim for a cracked ...
I recently needed help with a claim for a cracked back glass on my iPhone. I contacted customer service and got connected with Sarah through chat. I was ready with all my information to defend my claim and ensure the repairs were done at my preferred location, but it turned out I didn't need any of that. Sarah took my details and handled everything smoothly?no disputes or pushback. She was quick, courteous, and focused on my satisfaction. She provided all the information I needed and didn't hesitate when I asked to have the repairs done where I wanted. Sarah made the entire process hassle-free. Excellent service from Asurion, and kudos to Sarah!
The customer service rep guided me through backing up all ...
The customer service rep guided me through backing up all my data and wiping my phone before sending it back. My replacement phone is working perfectly.
The young woman who assisted me was kind, patient, and ...
The young woman who assisted me was kind, patient, and friendly. She appeared to understand my specific issue well.
Elizabeth
Quick and hassle-free resolution for my air fryer warranty claim. ...
Quick and hassle-free resolution for my air fryer warranty claim. Got a full refund and plan to repurchase the same product. Definitely worth it.
Don helped put my mind at ease when I was ...
Don helped put my mind at ease when I was overwhelmed with texts and suspicious messages. It?s a relief to finally feel secure.
The entire process was clear and straightforward, and the Asurion ...
The entire process was clear and straightforward, and the Asurion agent responded quickly throughout the chat and claim process. It was a smooth experience overall.
Their chat support is exceptional, which is quite rare. Asurion ...
Their chat support is exceptional, which is quite rare. Asurion consistently provides accurate answers and has an impressive turnaround time.
excellent service! ...
excellent service!
Activating my daughter's iphone was incredibly simple?just a few easy ...
Activating my daughter's iphone was incredibly simple?just a few easy steps and it was done in no time.
When our treadmill broke down, I reported the details online ...
When our treadmill broke down, I reported the details online and got the claim approved within minutes. The process was smooth and hassle-free. I?m very satisfied and will keep using this company. Thanks a lot!
My laptop was damaged and Asurion quickly approved my claim. ...
My laptop was damaged and Asurion quickly approved my claim. The replacement arrived in a couple of days. The only downside was that the replacement was refurbished, not new, but it works perfectly. Overall, I?m satisfied.
Asurion
For more than 20 incredible years, we've been dedicated to repairing, replacing, and safeguarding the devices you depend on every day. Here at Asurion, we are passionate about pushing the boundaries to deliver unparalleled customer experiences. Your feedback is invaluable to us, driving our relentless pursuit of improvement to serve you better.
Address
648 Grassmere Park
37211
Nashville, TN
United States
Website
asurion.com
Email
Telephone